PROFILE Working as an Assistant Manager at Banking Insurance & Capital Markets at Guidehouse. Ihave been managing one of the testing functions fora client as a project manager. Ihave nine years of experience in the US Morigage Industry and two years of experience in the Outsourcing Industry. Before joining Guidehouse, | was part of Tata Consultancy service as a foreclosure processor. AREAS OF EXPERTISE + Regulatory risk management in the US mortgage industry. + Auait fest plan development based on the regulatory guidance. + Loan Level Compliance Tesling and reviews HMDA © Credit reporting © PMITesting © Foreclosure Auditing Loss mitigation auditing Bankrupicy reviews Loan processing review Document indexing © UAT testing in Regulatory testing applications. ‘© Claims Processing and Reconeiliation, BENSON BABU ASSISTANT MANAGER CONTACT PHONE: ++91-8714203036 EMAIL bensonmb@tive in EDUCATION Bachelor of Science (Physics) Calicut University, 2007 -2010 WORK EXPERIENCE Guidehouse, Trivandrum Assistant manager August 2015-Til date Currently working as Assistant Manager Guidehouse Indio, Tivangrum, Kerala, Responsibilities * Manages the day-to-day activities of the team, + Ensure that all projects are delivered ontime, within scope and within budget. Ensure the resource availability and allocation Ensures accurate and fimely reporting to the client and intemal stakeholders. ‘Ensures the project meets the SLA - Productivity, Quality, TAT = Mentors and guides team members to take them to the next level. + Keeps the team members updated by conducting regular team meetings and feedback sessions followed by documentation of these activities. + Develop project plan to monitor and track progress Projects handled + HMDA Testing (Home Mortgage Disclosure Act) + PMI Testing (private mortgage insurance} Mortgage Compliance ausiting, + Loan modification compliance ReviewSKILLS ‘+ Proven leadership and managerial skils. Goal oriented. Exceptional written and oral communication abilities, ‘© Proficient with Microsoft Word, Excel, and PowerPoint. © Cerlified in MBA (Mortgage Bankers Association) with Grade A. LANGUAGES KNOWN English Malayalam Tamil * Morlgage Loan processing and underwriting compliance review = Change of Law - Developing new test plan (Compliance questionnaires} as per the client requirement Tata Consultancy Services (ICS), Chennai Foreclosure Specialist 4Jul2012- Apr 2015 Working for Citi Mortgage Corporation as foreclosure processor. Foreclosure specialist acts as a vital intermediate between attorneys ‘and the borrower fo complete the foreclosure proceedings on time. * Develop and maintain good coordination with US attomey firm for tne completion of various legal actions. + Provide complete support for Loss mitigation option by providing required documents to underwriter. + To ensure 99% of quality and Productivity as per the client requirement. + Ensure the entire team consistently achieved day-to-day target. + Qualily Check for all the processes involved. + Ensure the reporting of Daily / Weekly and Monthly MIS to the respective business verlical on a timely manner. Reliance BPO Pvt. Ltd. Chennai Relationship Executive July 2010-July 2012 he core job was to handle reliance customer queries in voice base. The queries include complaints and escolations as well. Worked as a level wo executive for service and biling related issue, + Develop and maintain a very good relationship with all customers + Handling customer complaints and escalations. + Bplaining contract terms and ensuring all customers are fully ‘aware of products + Part of the Customer Relationship team which involves direct handling of customers and handling all the queries. + Ensured the entire team consistently achieved day-to-day targets Work History: Assistant Manager~ Guidehouse ‘Apr 2021 to Present ‘eam Lead - Guidehouse Nov 2019 Mar 2021 Senior Quality Analyst Mortgage -Guidehouse Apr 2019-Nov 2019 ‘Quality analyst Morigage - Guidehouse Apr 2017 - Apr 2019 Senior Morigage Compliance analyst - Guidehouse Sep 2015-Apr 2017 Foreclosure Specialst~ Tata Consultancy Service. Jul 2012- Apr 2015 Relationship Executive -Relance 8PO ‘Jul 2010- Jul 2012