Area of Training IT

Training Map Technical Skills Troubleshooting and Maintenance

Proficiency in
system Network Virtualization Cloud Training in
administration administration (eg., Microsoft administration troubleshooting
Training Course (e.g., Windows skills (e.g., Cisco, Hyper-V, (e.g., Azure, and system
Server, Database Aruba) Vmware) Microsoft 365) maintenance
Administration).

1 Mohamed Hosny
2 Abdelmonem Ali X X X
3 Shady Galal X X X

X PAST
X PRSENT
O FUTURE
 IT Administration

Troubleshooting and Maintenance Documentation Certifications

Microsoft Azure Administrator AZ-104

Microsoft SQL server administration

Training in

Cisco CCNA
Disaster Analyze System
recovery and process documentation incidents Archive, Microsoft Certified
backup and of system and retention, System
procedures workflow configurations reporting disposal Administrator,
and procedures

X X x
x x x
 IT Secur

tions Cybersecurity Security Tools

Vmware Certified Professional

M365 Fundemental: MS-900

Certified
Information Microsoft
Systems Certified Ethical Certified: Certified Firewall Linux
Security Hacking (CEH) Cybersecurity Incident Fortigate Fundamental:
Professional Architect Expert Handling: (ECIH) (NSE 4) RHCA 1
(CISSP) (SC-100)

x x
X x
x x
 IT Security

Security Tools Compliance and Regulations Security Awareness

SEIM Solution:
Microsoft Proficiency in
Certified: security tools Conduct security
Security (e.g., firewalls, Digital Training on relevant Governance, Risk awareness
Operations intrusion Forensics: compliance standards and Compliance: training for
Analyst detection (CDFE) (e.g., HIPAA, GDPR) CGRC employees
Associate (SC- systems,
200) antivirus).

x
x
 IT Help Desk

Security Awareness Customer Service Technical Support

Ongoing training Training in effective Active listening and Proficiency in Knowledge of

on emerging customer service and problem-solving skills. troubleshooting remote desktop
threats communication. common IT issues. support tools.

O
x
IT Help Desk

IT Service Management (ITSM) IT Service Documentation Communication Skills Time Management

information to non-technical stakeholders.

written and verbal communication,
including how to convey technical
Effective communication

Prioritize tasks
Training in
Training in ITSM best Understanding of documenting
practices and tools (e.g., incident and request support
ITIL). management. processes and
solutions.
 Meet deadlines effectively
Time Management

Team members understand their roles

Soft Skills

Contribute effectively
Teamwork & Collaboration

Present project updates, plans, and

outcomes to stakeholders

Effective presentation skills

Presentation Skills

Understanding emotions and how they

impact work relationships

build better working relationships.

Emotional Intelligence

PMP Course
PMP

Prince2 Course
PRINCE2
Project Management
ject Management
Agile(Scrum
Master)
Scrum Master