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Gi BS 3811 : 1984
@ Baiisn Stardardo nation. Ne part
‘of this publication may
Sretherwtas epreaicad
pelor parmission in writing of BSI |
British Standard Glossary of
Maintenance management
terms in terotechnology
Glossaire des termes de maintanance utilisés en térotechnologio
Begriffe aus der Instandhaltungs- und Wartungstechnik
British Standards Institution ———BS 3811: 1984
Contents
Page
Foreword Inside front cover
‘Gomrmictees responsible Back cover
Glossary
0.1 Scope 1
Soation ono. Genoral tarms 1
Section two, Maintenance terms 3
Sootion threo, Life oycle cost tstms 10
Section four, Reliability torme 10
Section flve, Quality contro} terms 1
Section six. Cost control terms 13
Sootion seven, Eneray managament torme 4
Section eight. Information end computer
applicetion terms 4
Foreword
‘This British Standard has been prapared under the direction
‘of the Quality Menegement ard Suatisties Standards
Committee.
‘The previous edition of BS 2811 wes published in 1974 and
contained 47 terme with definitions. In this second ravieion
of this standard attention has been pald to both national
and intomational developments in terminology, not only in
malntonanee iaolf but aleo in eolatod aubjeece within the
‘context of terotechnaligy. Its nnt intended that tha non-
‘malntanance seettons should be exhaustive but rather wiat
‘they should inolude the sornatimes specielized terms with
Which the maintenance manager may bs eonfrontad in his
‘communication with other dlsziplines, such communtcation
being an essential of terotechnalogy. This revision of this
British Standard supersodes 8S 3811 : 1974 wh
withdrawn,
{in the ntarost of kuropean and intornationalstondardizstion,
‘the opportunity hes been taken to adopt terms an
dofinitione from tha EOQC Glossary: Bth Edition (7081)
hich ie similar to BS-4778 = 1978. Account hac alan haan
‘taken of the work of such bodies as REHVA (Representatives
ff European Hoating and Ventilating Associations), IMEKO
(ntarnavional Measurement Confedaration) and EENMS
(European Feciration of National Maintenance Societies).
‘Attention hes aleo been peld to the recent developments of
Pave
‘Section nine, Terms used in maintonanee eshedule
‘optimization models 6
Appendix
A, Publiestions containing related terms ”
Figures
1. Ghart snovwing rolationshio of various torms of
maintenance a
2, Chart showing ralettonship of various timos 3
Index. rT
maintenance glossaries by the national standardemaking
organizations of France, Switzerland and West Germany.
To assist users of this glossary 2 ‘source! column has been
Intreduced to enable the usor to refer to the document
‘rom vihieh the definition has been taken to abtain mare
information about thet and related terms, In some instances,
‘losrary, definitione teken from othor etancarde have
been combined to form 2 complete definition
To avoid unnecessary duplication caterence ie made in
appendix A to publications containing related terms
‘The relationship of various forms of maintenance and the
relationship of various times are srown in figures 1 anc 2
ecpectivoly,
‘This glonsery of serms has been arranged in conceptuel form
instoad of alphabetically to assist the user by having all
related terms together, AC the end of this alossary is an
Index with a reference to the torm number, to estst the
user in finding any one particular warm with its definition,
‘Tho terms in section rine represent only a seal! number
thet are coming into Use in the Field of operational research,
and it is intenced to include fuller section in the next
revision of this standard,
Compliance with a British Standard does not of itself
‘confer immunity from lagal obligations.BS 3811 : 1994
British Standard Glossary of
Maintenance management terms in terotechnology
0.1 Scope
‘This document presents in a structuted form terms end definitions designud to ald maintenance managers in
‘terotechnological communication with disciplines such as reliebility, quality control, cost control, energy
‘conservation ond information and computer application,
NOTE, Tho titles ofthe publleationa referred to inthis standard are Ite on the inside Back cove.
‘Section one. General terms
101
102
103.
108
105
08
‘terotechnolosy
maintenance
life cycle costs
teliability
quality control
cost control
Souee
coac
c00G
Eoac
‘this note doesnot form part of the EOOC definition
Definition
A combination of management, financial, engineering, building
and other practices applied to physical assets In pursult of
szonomis life cyele cost.
NOTE, Its practice i eomsarned with the epecitiotion and oesign for
Felabity end matntainabity ot plo, reeennery, ulpment, bulcing,
Sha etrustures, wlth tal Ineallstton,commisoning, operatic.
Imaintenanee, moditeavion and repacernen, ed with fexiback of
[Mormation on Sign. performance ond oDet
‘Tho combination of all echnical and azsocisted aciinistrative
fctions intended to ratain an ftom in, or restore it to , a stata in
whieh tcean perform Its required f
OTE 1. The reuived funtion ney be dined a a tated cond
NOTE 2, Ge alae section twa for terme relating to meintonanes,
“The total goer of ownership of an tern of mater, taking into
‘eccount ell the costs of accuisition, personnel training, operetion,
‘maintonanee, modification and disposal, for tha purnose of
‘making decisions on new or changad requirements and as @
‘control mechanism in service, for existing and future items,
NOTE, Bee aio sectln thr for tr tleting tof ovale este
“The ability of an /tem to partorm a required function under
stated conditions fora steted period of time.
NOTE 1, The orm lability in leo une os olsilieycharaatristo
‘denoting e probability of succes, ore eueeees rato,
“NOTE 9, See nao sectlon four for tems relating to ele.
‘The operational techniques and the activities which sustain a
‘quality of product or service that will satisfy given needs; also the
Use of such technique and activites,
“NOTE 1. 84e also the note give inthe COA Glossary.
*MCTE 21 Sos alto setion five for tem resting to quality contol
‘The regulation by executive action of the casts of operating an
undertaking, partleularly where such action is guided by cost
accounting.
NOTE, Se aso cectlan fortes rolting ro ene controBS 3811: 1984
No.
07
108
0
"1
12
13
Term Sous
energy mansgoment
Information and computer
application
Item Foac
safety Eoac
specification E00c
cortifieation Eoac
modification 5191
“This note doesnot form part of the COO dent,
Detatton
The managomont of the storage, conversion, distibution and
itilization of anergy directed to the aeonomie provition of
‘equirad gorvices and the eltmination of avoidable losses.
NOTE. Bev eio sxctlon seven for trme rtatng 1 anergy management
‘The means by which information is acquired, stored, processed
‘and analysed in a systematic sequence of operations,
NOTE, Se alee section eight for srs relating 10 Information and
computer apaliation.
(6) A part, equipmont, aub system or system that con be
individually considered! ancl eaparataly examined or teted; or
(b) An actual or conventional objaot on which a set of
‘observations may be made; or
{c) Defined quantity of material on which a sot of observations
may be made; or
(@) An observed value, either qualitative (ettributes) or
‘quantitative (measured),
“The freedom from unacceptable risks of personal harm
NOTE 1. Safety is detined in the context of ce of pareanl arm, Ii
ecoable quonttativaly in cacision making on aussi,
NOTE 2 Seo ae oluto 12 oF BS 4778 1070,
NOTE 2. It was proveusaracties for safety to sever the feadom from
unascepible eke of deinago to pent equipment ane Sule
‘The document that deseribes in detal the requirements with
‘which the product or service has to comply.
NOTE 1. Speoiteations mey 1
documents; ana may atso inca
compancs ean ba checked
NOTE 2. For particular types of seeiication ste thw antsae ivan in tna
£000 Glossary under the heeding Tags, Furetiona, Product, Macein
Process, Insoeatan, Test. Accaptace. Instalaion, Use, Maletsnance ane
Disposal speciation
In practice, tho information given unr ase headings sey be clined
tha teated es single comprehersvespeciicotion, but m he nial
‘retirg ti rscommended that thoy aa raed teparately 10 ta 2208
‘lven full epesazad attanion,
“This sublact sof paramount knpartanos in the achiavament of uaiey
Inman sates peor products er vervies er the rent 2 inadewuete,
smbiguour or improsice eeconeations.
NOTE 5. For some service ho requremonts are given verbally rether than
bby means of suritan spalcntion
‘Tho authoritative eet of documenting compliance with
requiramants
NOTE 1. The roquiraments ean rtate to person
NOTE 2. Cocication ean eroa in whieh quality sevuranes impinges on
"wgulatione, approvals ena roqulromonte for manufactur stay ee
‘bliestions, it sa maons by which @ preducer ean demonstate compares
L processes roduc,
NOTE 2, So eto clouso 24 of 96.4779 : 1979.
‘An alteration mace to a physically existing /tem usually resulting
in an improvemant in performance end generally carrisd out ex
‘the result of a dasign change (e.g. replacing a plain bearing by ¢
sealed roller bearing).
NOTE, Pertoomance iniuces raonny, marntamabitey and tage
‘oncerstions,Bs 9811 : 1984
to, Term ‘sources Dotnition
"4
ica (n) 4834 A supply of air, electricity, ges, water, ete.
115 to service (vl To replenish the consumables needed to keen an ita in opetetina
116 procurement All managerial, tachnical, contractual, administrative and physical
actions by or on behalf of en organtastion requiring goods, materials
(oF servicos in obtaining the requirements.
Section two. Maintenance terms
NOTE 1. The term cefact now has a definite meshing Within the law relating to product lability and should not be used as
abroad maintenance term; the term feuit should be used instead, See soction five for the strat definition of defect
‘together with all tho slearnatives, eg. blemieh, imperfection and noneanformity..
Meintenance 102
ae |
Planned Unplanned
‘malntenance 218 melntenance 219
Provontive
‘maintenance 220
Corrective Corrective
Scheduled Conditionshased {including emergency) (including emergency)
maintenance 223 ‘malntenence 221 maintenance 224/225 maintenance 224/225
Figure 1. Chart showing relationship of Various forms of meintenance
‘Total vime
Up time 233 Down time 237
Shutdown Other operational
Operating time tote time Maintanenee time Shortages time |. detay times
234 235 238 230 240
Running
maintonance time
NOTE. Inthe sho time’ means duration of tee and not an instant of trae
Figure 2. Chart showing
tionship of various timesBS 3811 : 1984
Ne, Term Source
Dotinition
NOTE 2, The term maintenance hes alteedy been defined in section one (see 102).
201 fault
202 allure Eoac
203 maintainability Eo0C
204 maintainabitity 4778
requirements
205 maintenance policy
208 —_msintenanes managomont
207 technical manual
208 operating instructions
209 installation instructions
210 commissioning 5043
‘An unaxpectad deviation fram requiramants which would aquire
considered action regarding the cegree of ecceptabilty
NOTE. Seo igo not tat re beginning of this section.
The tarmination of the
unetion.
ity of an item to partorm a required
‘The ability of an /tem, under ctated conditions of uso, to bo
retained in or rastored to a stata in which it can pertorm Its
quired functions, when mmalncenance fs parfoured under stated
‘conditions and using proseriized procedures and resourocs,
NOTE 1. Maiatanabity ean, depending an tho perteviar analyse
‘situation, a sated by one oF several marmeamaoieyenaraorri es, Such
sree probably detoution, mean aetive maineonance Ur. te
NOT 2. The vee ofthe matnceiaoiity enarectonstis may elie tor
‘diferent maintanance dations,
NOTE. When the term maintaineiity is used as a maintainability
shorostratie, Ie aloye denotes tho probability thatthe astve
Imarncaranea 'ecariod out wits a given Deriec of tn,
NOTE 4, The raqutresfunetion may be dotinec ef 2 sated conan,
A statement of the principal means and frequency of preventing
an eam trom falling oF of restoring Its function when It has fall.
SNOTe, Compare with maintenance requirements.
A strategy within which dacisions on maintenance are taken.
‘Tho organization ef maintenance within an agreed polly.
‘A publication thet communicates appropriately and
effectively spectfie diveetion, daca and information wo cover
‘the subjects of
{e) purpose and planning {what Its ford;
{b) operating (how to use i
(6) technical description (now it works);
{62 Pansteg, station, store trast (how to prepare i
(€) maintenance fasiructions (howto keep it working);
(fy maintenance seneaules(vinat is done and when};
(o) parts lists (what it enmiets af
{h) modification instructions (how to chang
(0) eligposal instructions (now to dispose of i).
It is provided for those involved with managing, operating
maintaining and provisioning forall the rnataril
NOTE. See alee 08 4084,
ths
“Tho document that describos In dozal the methods of starting up,
shutting dawn, controlling and monitoring the mazeriel under 2
‘Foresoaable eonsitions.
NOTE, This dosument forms part ofthe teennica! menue
‘Tho dooumant that deseribas in detail the procedure for installing
‘the product Including, if necessary, the procadure tor unpacking
‘and preparation prior to inctallstion.
NOTE. This doeumort form part ofthe technica manuel
‘The advancement of an Installation from the stage of static
completion to full working orcer to specified requirements.
‘This note doss not ferm part ofthe definition gven In 8S 4778,No, Term Source
211 maintananen raquiraments Eo0c
212 maintenance instructions
213 mointenence schedule
214 meintenonce programms
218 parts
216 disposal instructions
217 maintensnos planning
218 planned maintenance
219 unplanned maintenance
220 preventive maintenance E00c
221 condition based maintonance
222 condition monitoring
223° sahoduled maintenance
routine meintenence
ceprecated
220 cortmctive maintenance Foc
225 emergency maintenance
226 maintenance history
“Toit pot does not form part of the EOC definition.
BS 3811: 1984
Deninition
A statoment of the nature of the maintenance method.
In particular the skill of the personnel involved, their facilities and
the duration and froquency of meintanance ection.
“NOTE 1. Thie information forma part ofthe techn/ea! manual
NOTE 2. Compare with maftalaabltyraquiramante
“The document that describes in detail the procedure and
ireumetancee for earrying out maintonanco.
NOTE. This document forms part of the tects! mana.
A.comprehonsive list of tems and the maintanance required,
including the intarvals at which maintenance should be performed,
NOTE. This documert forms part ofthe technical manual.
‘A time baved plan allocating spacific maintenance teeks to
specific periods.
A dotinitive list of all items which form the materiel,
NOTE, This document fon nar of th tachi! manual
“Thre document that deseribes in detall the method and precau-
‘ions to be observed in discarding or otharwiss disposing of
‘materiel whan it has folled or is no longor required tor any reason,
NOTE. This document forms pet of the zecneal manual.
Deciding in acvanee the jobs, mathads, materials, tools, machines,
lebour, time required and timing ot maintenance actions,
‘The maintenance organized and earrtad out with forethought,
control and the use of records to @ predetermined plan.
NOTE, Frovenive maintananco's aways pert of planned malntenence;
‘The maintenance cartied aut to no predetermined plan.
The maintenance carried out at predetermined intervals or
corresponding to preseribad criterla and Intended to reduce the
Probebility of fefure or the performence degredation of an iter.
The preventive maintenance initiated asa result of knowledge of
the condition of an féany from routine or continuous monitoring,
The continuous oF periodic meesurament and interpretation of
data to indicate the condition of an fee to determine the need
for malatenance.
NOTE. Condition monitaring ie normelly said ou wth tho itm In
per operate ator ome ic t mbee 9 Mar
“Tho preventive maintonanco carried out to a predotormined
interval of time, number of operations, mileage, etc.
‘The maintenance carree cut after a feilura has ooeurved and
Izended to restore an fram to a state in whin it can partorm Ite
required furs
‘The maintenance which its necessary to put in hend
Immediotely to avoid serious consequences,
A history record which Vt uted for the purpose af maintenance
plenning.BS 9811 : 1994
207
208
230
231
Tom Source
availability 4778
‘observed moon availability E00c
‘observed ins Foac
availability
outado"
Schoduled outage
planned outage
deprecated
foreed outage"
up time Eoac
‘operating time oc
idle time B101
‘running maintenance time
‘This torn is Usd nthe alec supply Incity
™
y of an fem (under combined aspects of is
allay, maintainability end maintenance support) to perform
its required function at # stated instant of tima or over a rtated
period of time,
NOTE 1, Thu torm avoebiity ts 0 uted as on availablity characteristic
danotng elthar the sranahlty af parterno at a stated ietant of ana oe
Brobablity elated toon itarvel of tre
NOTE 2. When saiabiley fe usad a 8 charactor ithe tobe axrocated
‘sh a moder.
NOTE 3, Theavetbity of fom dows nx otcsearty imply Ena it
Dartorming, out tat i ina sate to sr lon
‘The ratio of the cumulative time for which on tern has been in @
Condition to perform a required funetion ta the cumulative time
‘under observation, oF at instants of time (chosen by a sampling
technique), the meen of the proportion of a numoer of nominally
Identical /tams that perforrnad ar have been in a condition to
perform their required tunezion,
[NOTE 1. When one lining awe is elven, unles othorwiie sated this is
ually the lor Lent
NOTE 2, The obser mean aeailabiity is to be aasciated with a stated
petiod of time ana wren etated sonditions of use and marntonance
‘Ata stated instant of time che proportion ot occasions when an
‘ram has parformed or hos boon in a condition to perform ®
‘required function.
NOTE 1, Occasions can refer to sithera numberof itams a a singe inient
Of time, ar fo ana ar mara tame atx sarin Of Sacante,
NOTE 2, The ranup time is counted in down time whan the equipment
Drought into use forthe fae te,
NOTE 2, The observed instneancous ovailability hos to be ascot With
‘A peiod et tene ans wath rated conctions ote and rmantonance,
‘The state of an item being unable to partorm its required
function.
NOTE 1. Oueage may be mesured in term of nuns of outa ar
NOTE 2. Outage mey be ‘enedulea er tore’
‘Qutage cue to the programmed raking out of service of an item,
(Qutage due to the unscheduled putting out of service ot an iter,
‘The pariod of time during which on ‘tam is in condition to
perform its intended function
‘Tho period of time during whioh an étom performs its intended
function,
‘Tho poried of time during whieh an ‘tem is evelabie to perform
{ts intenced function, but is not used due to a shortage of wore,
tooling, material, operators, ete,
ANOTE, Se ture 8 oF 8S S191 | 1875" a carammt represnttion
‘The period of time during which maintenance is carried cut
whilst the feem isin service,
note doesnot form part of the dafnition given fn BS S18237
238
239
200
202
2as
248
207
Tom
down time
shutdown maintenance time
shortages time
‘other operational delay
‘maintananco time
active maintenance time
obsurved mean wetive
‘maintonanco time
avsessud mean active
‘maintonanco time
predicted meen sctive
rmaintonanco timo
‘corroctive maintenance tima
ropatr time
depreceted
sctive corrective
maintenance time
active repair time
ceprecated
Eoac
Eoac
eo0c
oc
Eo0c
Eoac
oac
BS 3811; 1984
Dotiition
‘The period of time during which an item is not ina condition to
perform ite intonded funeton,
NOTE 1. The down tao of an Ham wil be male up of active maintenance
{ime ond dalays dus to reporting, ewalting labour, evaiting spores oc itis,
NOTE 2, Unies atharwio stated, down tie of ah term, du wo fru,
Frcaneidared to sommnco at tho inetant sha am Ye etarmnad ta have
NOTE 9. Unies otherwise steted, down tine will includ eny aditionl
{ima necessary to roach te some ste i the working prosrarime ofthe
Fremos tthe tine of flrs.
NOTE 4, See alta definition ate tne
“The period of time during which maintenance is eartied out
whilst the item is out of servic,
NOTE. Tha tam may bo out of carve due 1 elther «planned shutdown
fore brestdone,
“The period of time during which the iter Is unebie to perform