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co) Gi BS 3811 : 1984 @ Baiisn Stardardo nation. Ne part ‘of this publication may Sretherwtas epreaicad pelor parmission in writing of BSI | British Standard Glossary of Maintenance management terms in terotechnology Glossaire des termes de maintanance utilisés en térotechnologio Begriffe aus der Instandhaltungs- und Wartungstechnik British Standards Institution ——— BS 3811: 1984 Contents Page Foreword Inside front cover ‘Gomrmictees responsible Back cover Glossary 0.1 Scope 1 Soation ono. Genoral tarms 1 Section two, Maintenance terms 3 Sootion threo, Life oycle cost tstms 10 Section four, Reliability torme 10 Section flve, Quality contro} terms 1 Section six. Cost control terms 13 Sootion seven, Eneray managament torme 4 Section eight. Information end computer applicetion terms 4 Foreword ‘This British Standard has been prapared under the direction ‘of the Quality Menegement ard Suatisties Standards Committee. ‘The previous edition of BS 2811 wes published in 1974 and contained 47 terme with definitions. In this second ravieion of this standard attention has been pald to both national and intomational developments in terminology, not only in malntonanee iaolf but aleo in eolatod aubjeece within the ‘context of terotechnaligy. Its nnt intended that tha non- ‘malntanance seettons should be exhaustive but rather wiat ‘they should inolude the sornatimes specielized terms with Which the maintenance manager may bs eonfrontad in his ‘communication with other dlsziplines, such communtcation being an essential of terotechnalogy. This revision of this British Standard supersodes 8S 3811 : 1974 wh withdrawn, {in the ntarost of kuropean and intornationalstondardizstion, ‘the opportunity hes been taken to adopt terms an dofinitione from tha EOQC Glossary: Bth Edition (7081) hich ie similar to BS-4778 = 1978. Account hac alan haan ‘taken of the work of such bodies as REHVA (Representatives ff European Hoating and Ventilating Associations), IMEKO (ntarnavional Measurement Confedaration) and EENMS (European Feciration of National Maintenance Societies). ‘Attention hes aleo been peld to the recent developments of Pave ‘Section nine, Terms used in maintonanee eshedule ‘optimization models 6 Appendix A, Publiestions containing related terms ” Figures 1. Ghart snovwing rolationshio of various torms of maintenance a 2, Chart showing ralettonship of various timos 3 Index. rT maintenance glossaries by the national standardemaking organizations of France, Switzerland and West Germany. To assist users of this glossary 2 ‘source! column has been Intreduced to enable the usor to refer to the document ‘rom vihieh the definition has been taken to abtain mare information about thet and related terms, In some instances, ‘losrary, definitione teken from othor etancarde have been combined to form 2 complete definition To avoid unnecessary duplication caterence ie made in appendix A to publications containing related terms ‘The relationship of various forms of maintenance and the relationship of various times are srown in figures 1 anc 2 ecpectivoly, ‘This glonsery of serms has been arranged in conceptuel form instoad of alphabetically to assist the user by having all related terms together, AC the end of this alossary is an Index with a reference to the torm number, to estst the user in finding any one particular warm with its definition, ‘Tho terms in section rine represent only a seal! number thet are coming into Use in the Field of operational research, and it is intenced to include fuller section in the next revision of this standard, Compliance with a British Standard does not of itself ‘confer immunity from lagal obligations. BS 3811 : 1994 British Standard Glossary of Maintenance management terms in terotechnology 0.1 Scope ‘This document presents in a structuted form terms end definitions designud to ald maintenance managers in ‘terotechnological communication with disciplines such as reliebility, quality control, cost control, energy ‘conservation ond information and computer application, NOTE, Tho titles ofthe publleationa referred to inthis standard are Ite on the inside Back cove. ‘Section one. General terms 101 102 103. 108 105 08 ‘terotechnolosy maintenance life cycle costs teliability quality control cost control Souee coac c00G Eoac ‘this note doesnot form part of the EOOC definition Definition A combination of management, financial, engineering, building and other practices applied to physical assets In pursult of szonomis life cyele cost. NOTE, Its practice i eomsarned with the epecitiotion and oesign for Felabity end matntainabity ot plo, reeennery, ulpment, bulcing, Sha etrustures, wlth tal Ineallstton,commisoning, operatic. Imaintenanee, moditeavion and repacernen, ed with fexiback of [Mormation on Sign. performance ond oDet ‘Tho combination of all echnical and azsocisted aciinistrative fctions intended to ratain an ftom in, or restore it to , a stata in whieh tcean perform Its required f OTE 1. The reuived funtion ney be dined a a tated cond NOTE 2, Ge alae section twa for terme relating to meintonanes, “The total goer of ownership of an tern of mater, taking into ‘eccount ell the costs of accuisition, personnel training, operetion, ‘maintonanee, modification and disposal, for tha purnose of ‘making decisions on new or changad requirements and as @ ‘control mechanism in service, for existing and future items, NOTE, Bee aio sectln thr for tr tleting tof ovale este “The ability of an /tem to partorm a required function under stated conditions fora steted period of time. NOTE 1, The orm lability in leo une os olsilieycharaatristo ‘denoting e probability of succes, ore eueeees rato, “NOTE 9, See nao sectlon four for tems relating to ele. ‘The operational techniques and the activities which sustain a ‘quality of product or service that will satisfy given needs; also the Use of such technique and activites, “NOTE 1. 84e also the note give inthe COA Glossary. *MCTE 21 Sos alto setion five for tem resting to quality contol ‘The regulation by executive action of the casts of operating an undertaking, partleularly where such action is guided by cost accounting. NOTE, Se aso cectlan fortes rolting ro ene contro BS 3811: 1984 No. 07 108 0 "1 12 13 Term Sous energy mansgoment Information and computer application Item Foac safety Eoac specification E00c cortifieation Eoac modification 5191 “This note doesnot form part of the COO dent, Detatton The managomont of the storage, conversion, distibution and itilization of anergy directed to the aeonomie provition of ‘equirad gorvices and the eltmination of avoidable losses. NOTE. Bev eio sxctlon seven for trme rtatng 1 anergy management ‘The means by which information is acquired, stored, processed ‘and analysed in a systematic sequence of operations, NOTE, Se alee section eight for srs relating 10 Information and computer apaliation. (6) A part, equipmont, aub system or system that con be individually considered! ancl eaparataly examined or teted; or (b) An actual or conventional objaot on which a set of ‘observations may be made; or {c) Defined quantity of material on which a sot of observations may be made; or (@) An observed value, either qualitative (ettributes) or ‘quantitative (measured), “The freedom from unacceptable risks of personal harm NOTE 1. Safety is detined in the context of ce of pareanl arm, Ii ecoable quonttativaly in cacision making on aussi, NOTE 2 Seo ae oluto 12 oF BS 4778 1070, NOTE 2. It was proveusaracties for safety to sever the feadom from unascepible eke of deinago to pent equipment ane Sule ‘The document that deseribes in detal the requirements with ‘which the product or service has to comply. NOTE 1. Speoiteations mey 1 documents; ana may atso inca compancs ean ba checked NOTE 2. For particular types of seeiication ste thw antsae ivan in tna £000 Glossary under the heeding Tags, Furetiona, Product, Macein Process, Insoeatan, Test. Accaptace. Instalaion, Use, Maletsnance ane Disposal speciation In practice, tho information given unr ase headings sey be clined tha teated es single comprehersvespeciicotion, but m he nial ‘retirg ti rscommended that thoy aa raed teparately 10 ta 2208 ‘lven full epesazad attanion, “This sublact sof paramount knpartanos in the achiavament of uaiey Inman sates peor products er vervies er the rent 2 inadewuete, smbiguour or improsice eeconeations. NOTE 5. For some service ho requremonts are given verbally rether than bby means of suritan spalcntion ‘Tho authoritative eet of documenting compliance with requiramants NOTE 1. The roquiraments ean rtate to person NOTE 2. Cocication ean eroa in whieh quality sevuranes impinges on "wgulatione, approvals ena roqulromonte for manufactur stay ee ‘bliestions, it sa maons by which @ preducer ean demonstate compares L processes roduc, NOTE 2, So eto clouso 24 of 96.4779 : 1979. ‘An alteration mace to a physically existing /tem usually resulting in an improvemant in performance end generally carrisd out ex ‘the result of a dasign change (e.g. replacing a plain bearing by ¢ sealed roller bearing). NOTE, Pertoomance iniuces raonny, marntamabitey and tage ‘oncerstions, Bs 9811 : 1984 to, Term ‘sources Dotnition "4 ica (n) 4834 A supply of air, electricity, ges, water, ete. 115 to service (vl To replenish the consumables needed to keen an ita in opetetina 116 procurement All managerial, tachnical, contractual, administrative and physical actions by or on behalf of en organtastion requiring goods, materials (oF servicos in obtaining the requirements. Section two. Maintenance terms NOTE 1. The term cefact now has a definite meshing Within the law relating to product lability and should not be used as abroad maintenance term; the term feuit should be used instead, See soction five for the strat definition of defect ‘together with all tho slearnatives, eg. blemieh, imperfection and noneanformity.. Meintenance 102 ae | Planned Unplanned ‘malntenance 218 melntenance 219 Provontive ‘maintenance 220 Corrective Corrective Scheduled Conditionshased {including emergency) (including emergency) maintenance 223 ‘malntenence 221 maintenance 224/225 maintenance 224/225 Figure 1. Chart showing relationship of Various forms of meintenance ‘Total vime Up time 233 Down time 237 Shutdown Other operational Operating time tote time Maintanenee time Shortages time |. detay times 234 235 238 230 240 Running maintonance time NOTE. Inthe sho time’ means duration of tee and not an instant of trae Figure 2. Chart showing tionship of various times BS 3811 : 1984 Ne, Term Source Dotinition NOTE 2, The term maintenance hes alteedy been defined in section one (see 102). 201 fault 202 allure Eoac 203 maintainability Eo0C 204 maintainabitity 4778 requirements 205 maintenance policy 208 —_msintenanes managomont 207 technical manual 208 operating instructions 209 installation instructions 210 commissioning 5043 ‘An unaxpectad deviation fram requiramants which would aquire considered action regarding the cegree of ecceptabilty NOTE. Seo igo not tat re beginning of this section. The tarmination of the unetion. ity of an item to partorm a required ‘The ability of an /tem, under ctated conditions of uso, to bo retained in or rastored to a stata in which it can pertorm Its quired functions, when mmalncenance fs parfoured under stated ‘conditions and using proseriized procedures and resourocs, NOTE 1. Maiatanabity ean, depending an tho perteviar analyse ‘situation, a sated by one oF several marmeamaoieyenaraorri es, Such sree probably detoution, mean aetive maineonance Ur. te NOT 2. The vee ofthe matnceiaoiity enarectonstis may elie tor ‘diferent maintanance dations, NOTE. When the term maintaineiity is used as a maintainability shorostratie, Ie aloye denotes tho probability thatthe astve Imarncaranea 'ecariod out wits a given Deriec of tn, NOTE 4, The raqutresfunetion may be dotinec ef 2 sated conan, A statement of the principal means and frequency of preventing an eam trom falling oF of restoring Its function when It has fall. SNOTe, Compare with maintenance requirements. A strategy within which dacisions on maintenance are taken. ‘Tho organization ef maintenance within an agreed polly. ‘A publication thet communicates appropriately and effectively spectfie diveetion, daca and information wo cover ‘the subjects of {e) purpose and planning {what Its ford; {b) operating (how to use i (6) technical description (now it works); {62 Pansteg, station, store trast (how to prepare i (€) maintenance fasiructions (howto keep it working); (fy maintenance seneaules(vinat is done and when}; (o) parts lists (what it enmiets af {h) modification instructions (how to chang (0) eligposal instructions (now to dispose of i). It is provided for those involved with managing, operating maintaining and provisioning forall the rnataril NOTE. See alee 08 4084, ths “Tho document that describos In dozal the methods of starting up, shutting dawn, controlling and monitoring the mazeriel under 2 ‘Foresoaable eonsitions. NOTE, This dosument forms part ofthe teennica! menue ‘Tho dooumant that deseribas in detail the procedure for installing ‘the product Including, if necessary, the procadure tor unpacking ‘and preparation prior to inctallstion. NOTE. This doeumort form part ofthe technica manuel ‘The advancement of an Installation from the stage of static completion to full working orcer to specified requirements. ‘This note doss not ferm part ofthe definition gven In 8S 4778, No, Term Source 211 maintananen raquiraments Eo0c 212 maintenance instructions 213 mointenence schedule 214 meintenonce programms 218 parts 216 disposal instructions 217 maintensnos planning 218 planned maintenance 219 unplanned maintenance 220 preventive maintenance E00c 221 condition based maintonance 222 condition monitoring 223° sahoduled maintenance routine meintenence ceprecated 220 cortmctive maintenance Foc 225 emergency maintenance 226 maintenance history “Toit pot does not form part of the EOC definition. BS 3811: 1984 Deninition A statoment of the nature of the maintenance method. In particular the skill of the personnel involved, their facilities and the duration and froquency of meintanance ection. “NOTE 1. Thie information forma part ofthe techn/ea! manual NOTE 2. Compare with maftalaabltyraquiramante “The document that describes in detail the procedure and ireumetancee for earrying out maintonanco. NOTE. This document forms part of the tects! mana. A.comprehonsive list of tems and the maintanance required, including the intarvals at which maintenance should be performed, NOTE. This documert forms part ofthe technical manual. ‘A time baved plan allocating spacific maintenance teeks to specific periods. A dotinitive list of all items which form the materiel, NOTE, This document fon nar of th tachi! manual “Thre document that deseribes in detall the method and precau- ‘ions to be observed in discarding or otharwiss disposing of ‘materiel whan it has folled or is no longor required tor any reason, NOTE. This document forms pet of the zecneal manual. Deciding in acvanee the jobs, mathads, materials, tools, machines, lebour, time required and timing ot maintenance actions, ‘The maintenance organized and earrtad out with forethought, control and the use of records to @ predetermined plan. NOTE, Frovenive maintananco's aways pert of planned malntenence; ‘The maintenance cartied aut to no predetermined plan. The maintenance carried out at predetermined intervals or corresponding to preseribad criterla and Intended to reduce the Probebility of fefure or the performence degredation of an iter. The preventive maintenance initiated asa result of knowledge of the condition of an féany from routine or continuous monitoring, The continuous oF periodic meesurament and interpretation of data to indicate the condition of an fee to determine the need for malatenance. NOTE. Condition monitaring ie normelly said ou wth tho itm In per operate ator ome ic t mbee 9 Mar “Tho preventive maintonanco carried out to a predotormined interval of time, number of operations, mileage, etc. ‘The maintenance carree cut after a feilura has ooeurved and Izended to restore an fram to a state in whin it can partorm Ite required furs ‘The maintenance which its necessary to put in hend Immediotely to avoid serious consequences, A history record which Vt uted for the purpose af maintenance plenning. BS 9811 : 1994 207 208 230 231 Tom Source availability 4778 ‘observed moon availability E00c ‘observed ins Foac availability outado" Schoduled outage planned outage deprecated foreed outage" up time Eoac ‘operating time oc idle time B101 ‘running maintenance time ‘This torn is Usd nthe alec supply Incity ™ y of an fem (under combined aspects of is allay, maintainability end maintenance support) to perform its required function at # stated instant of tima or over a rtated period of time, NOTE 1, Thu torm avoebiity ts 0 uted as on availablity characteristic danotng elthar the sranahlty af parterno at a stated ietant of ana oe Brobablity elated toon itarvel of tre NOTE 2. When saiabiley fe usad a 8 charactor ithe tobe axrocated ‘sh a moder. NOTE 3, Theavetbity of fom dows nx otcsearty imply Ena it Dartorming, out tat i ina sate to sr lon ‘The ratio of the cumulative time for which on tern has been in @ Condition to perform a required funetion ta the cumulative time ‘under observation, oF at instants of time (chosen by a sampling technique), the meen of the proportion of a numoer of nominally Identical /tams that perforrnad ar have been in a condition to perform their required tunezion, [NOTE 1. When one lining awe is elven, unles othorwiie sated this is ually the lor Lent NOTE 2, The obser mean aeailabiity is to be aasciated with a stated petiod of time ana wren etated sonditions of use and marntonance ‘Ata stated instant of time che proportion ot occasions when an ‘ram has parformed or hos boon in a condition to perform ® ‘required function. NOTE 1, Occasions can refer to sithera numberof itams a a singe inient Of time, ar fo ana ar mara tame atx sarin Of Sacante, NOTE 2, The ranup time is counted in down time whan the equipment Drought into use forthe fae te, NOTE 2, The observed instneancous ovailability hos to be ascot With ‘A peiod et tene ans wath rated conctions ote and rmantonance, ‘The state of an item being unable to partorm its required function. NOTE 1. Oueage may be mesured in term of nuns of outa ar NOTE 2. Outage mey be ‘enedulea er tore’ ‘Qutage cue to the programmed raking out of service of an item, (Qutage due to the unscheduled putting out of service ot an iter, ‘The pariod of time during which on ‘tam is in condition to perform its intended function ‘Tho period of time during whioh an étom performs its intended function, ‘Tho poried of time during whieh an ‘tem is evelabie to perform {ts intenced function, but is not used due to a shortage of wore, tooling, material, operators, ete, ANOTE, Se ture 8 oF 8S S191 | 1875" a carammt represnttion ‘The period of time during which maintenance is carried cut whilst the feem isin service, note doesnot form part of the dafnition given fn BS S18 237 238 239 200 202 2as 248 207 Tom down time shutdown maintenance time shortages time ‘other operational delay ‘maintananco time active maintenance time obsurved mean wetive ‘maintonanco time avsessud mean active ‘maintonanco time predicted meen sctive rmaintonanco timo ‘corroctive maintenance tima ropatr time depreceted sctive corrective maintenance time active repair time ceprecated Eoac Eoac eo0c oc Eo0c Eoac oac BS 3811; 1984 Dotiition ‘The period of time during which an item is not ina condition to perform ite intonded funeton, NOTE 1. The down tao of an Ham wil be male up of active maintenance {ime ond dalays dus to reporting, ewalting labour, evaiting spores oc itis, NOTE 2, Unies atharwio stated, down tie of ah term, du wo fru, Frcaneidared to sommnco at tho inetant sha am Ye etarmnad ta have NOTE 9. Unies otherwise steted, down tine will includ eny aditionl {ima necessary to roach te some ste i the working prosrarime ofthe Fremos tthe tine of flrs. NOTE 4, See alta definition ate tne “The period of time during which maintenance is eartied out whilst the item is out of servic, NOTE. Tha tam may bo out of carve due 1 elther «planned shutdown fore brestdone, “The period of time during which the iter Is unebie to perform

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