Communication skills self-evaluation

questionnaire

Before we start the course, take some time to reflect upon the following questions. This activity will
help you to work out what you believe are your communication strengths and areas for improvement.

Strongly Strongly
Reflection question disagree
Disagree Neutral Agree
agree

Talking

Making conversation comes naturally to me.

I feel confident when talking to people, even those I don’t

know.

I try to smile and be positive when communicating with others.

I think about who I’m speaking to and how they might be

feeling.

I think about how people might react to what I’ve got to say.

I think about how I communicate my thoughts in order to be

successful in my aim. For example, face-to-face or via email.

I check to see that people have understood what I’ve said.

I feel comfortable sharing my ideas and thoughts with my work

colleagues.

In more formal situations, I present my ideas in a skillful and

professional manner.

I become nervous when speaking at important events, such as

interviews, key meetings or when delivering a speech.

If I have a question at work, I ask for help.

I give my colleagues at work praise when they do something

well.

I would prefer to send a message or an email rather than call

someone or speak to them face-to-face.

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Communication skills self-evaluation
questionnaire

Strongly Strongly
Reflection question disagree
Disagree Neutral Agree
agree

Listening

I am a good listener.

I sometimes daydream when I should be listening.

I find it easy to listen to other people’s thoughts and ideas.

I interrupt other people to finish their sentences or to share my

points of view.

I listen well when someone starts speaking, but I am easily

distracted.

I ask people to clarify something if I’m not sure.

I concentrate on what the person has got to say rather than

how they look.

I practise my listening skills.

Appearance and body language

I’m more likely to listen to someone if they appear confident.

I maintain eye contact with whoever I’m speaking to.

I think about the messages I portray through my body

language.

I use my body language effectively to help express my ideas to

others.

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Communication skills self-evaluation
questionnaire

Strongly Strongly
Reflection question disagree
Disagree Neutral Agree
agree

Feedback

I feel happy when I receive praise.

I feel happy when I praise or compliment somebody else.

I feel angry and upset when I receive negative and/or

constructive feedback.

Reflection

I regularly reflect upon my communications skills to assess

what I do that works well, and what I could do to improve.

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