Dear Mr.

Lewis
I hope you are doing well since the last time we contacted. I am writing this
email because we are very sorry of what happened to you with our company.
Since the problem that happened with you, our company has made some
upgrades. First of all, we are going to compensate our clients, including you,
for any inconvenience they may have. We are making sure to help our clients
for everything, from losing their luggage to the hotel our clients are going to
stay. Secondly, we are upgrading our systems to make sure that every client
has his/her own personal things by filling a form where they will describe
their stuff that are going to take and we will make sure to put them together
and write down a unique code given to the client over their stuff. Thirdly, I
am pretty sure that this will be music to your ears and to everyone too, we
will be in touch with the hotels where our clients will be staying and making
sure they are having the conditions they want until our client returns. Also, if
the client does not want the hotel that he/she is staying, we will be giving the
client another choice and the client will be going to the hotel for free because
we are going to pay the taxi. Also, the client can decide to return to the hotel
he/she was for contacting us within 5 hours of going to the new hotel. Our
company signed a new contract with the car companies that our clients
reserve. They will be choosing the car and when a driver will make sure to
drive them to the exact location our client want to go.
I hope all these will make our clients happy. I am really sorry again for
everything that happened to you with our company. I will make sure to write
another detailed email for your compensation.
Wish you all the best
Agustin Brahja
Account Manager for BTS