SAP Knowledge Base Article

2490410 - Check Result "Not Reachable" is shown for On-Premise system on SAP Cloud
Connector
Component: BC-MID-SCC (SAP Cloud Connector On-Demand/On-Premise Connectivity), Version: 2, Released
On: 30.09.2020

Symptom
While checking the availability of an on-premise system - in which is accessed through Web Dispatcher - the result is
showed as "Not Reachable" on Cloud Connector.
*The issue does not occur in case the on-premise is directly accessed by cloud connector.

Environment
Cloud Connector
Web Dispatcher
*The Web Dispatcher is configured in the cloud connector to load balance the requests to on-premise system.

Reproducing the Issue

1. Login to Cloud Connector Administration UI (https://<cloud_connector_host>:8443/).

2. Select the desired "Subaccount".

3. Navigate to: "Cloud To On-Premise" -> "ACCESS CONTROL".

4. Add a new system mapping by clicking on button "+" (Add).

5. Use the Web Dispatcher as internal (on-premise) host and port.

6. After finishing entering the system details, click on button to check the availability.

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 7. The check result "Not Reachable" is showed.

8. In the trace "ljs_trace.log", a similar error as below is present:

[...]
2017-03-13 14:04:14,726 +0100#INFO#com.sap.scc.rt#pool-2-thread-1# #SccEndpointValidator thrown exception for
<hostname>:<port>: null
org.apache.http.client.ClientProtocolException
at org.apache.http.impl.client.AbstractHttpClient.execute(AbstractHttpClient.java:822)
[...]
Caused by: org.apache.http.ProtocolException: The server failed to respond with a valid HTTP response
at org.apache.http.impl.conn.DefaultResponseParser.parseHead(DefaultResponseParser.java:109)
[...]

Cause
In general, the check result "Not Reachable" could be caused by different reasons:
Firewall between the Cloud Connector and on-premise system.
On-premise system not up and running.
Wrong on-premise hostname and/or port.
General network issues, etc.
This SAP KBA approaches the scenario in which the Web Dispatcher is setup between the Cloud Connector and on-premise
system for load balancing purpose. In this scenario, the on-premise system might be "Not Reachable" due to
Modification Actions at Web Dispatcher. The GET request sent by Cloud Connector, might be matching one of Web
Dispatcher Modification Actions, and it is messing up the original request, causing the error "The server failed to
respond with a valid HTTP response" at "ljs_trace.log", and the check result "Not Reachable" in the UI.

Resolution
IMPORTANT: The steps below are used to isolate Modification Actions in Web Dispatcher as root cause. As Modification
Actions is a customized feature, this must be adjusted by the customer accordingly in case it is identified as root cause.
1. Open the Web Dispatcher profile file.

2. Search for entries for parameter "icm/HTTP/mod_".

3. In case there is such parameter(s), comment it by adding "#" in the begging of its line. e.g. "#icm/HTTP/mod_...". This
will avoid the usage of Modification Actions.
*In case there is no such parameter, this KBA is not applicable.

4. Save the profile file, restart the Web Dispatcher in order to the changes have effect, and reproduce the problem.

5. In case the problem does not occur, the customer must check and adjust the Modification Actions accordingly, and
enable them again.
*In case the issue persists, this KBA is not applicable, and the Modification Actions can be enabled again.

See Also
How to configure SAP Web Dispatcher for URL Rewriting

Keywords

https://userapps.support.sap.com/sap/support/sfm/notes/print ?language=E&token=2A43C1C0210B0DDF877325F7ED909F40 22/10/23, 8 17 a.m.

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 check, result, not, reachable, on-premise, on, premise, system, cloud, connector, availability, webdispatcher, web, dispatcher,
load, balancing, hostname, host, name, modification, actions, clientprotocolexception, protocolexception, server, failed,
respond, valid, http, response

Attributes
Key Value

Other Components BC-CST-WDP (Web Dispatcher)

Products
Products

SAP Connectivity service 2.0

This document refers to

SAP Note/KBA Title

https://wiki.scn.sap.com/wiki/display/SI/How+to+configure+SAP+Web+Dispatcher+for+URL+Rewriting

This document is referenced by

SAP Note/KBA Title

https://userapps.support.sap.com/sap/support/sfm/notes/print ?language=E&token=2A43C1C0210B0DDF877325F7ED909F40 22/10/23, 8 17 a.m.

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