Juan Carlos Escobedo

Salce

WORK EXPERIENCE
Nissan NR Finance Services S.A de C.V.
Aguascalientes,Mexico.
Financial Advisor / Front end Collections.
17/01/2018-18/03/2019

Aguascalientes,Mexico.

 Front end collections Financial Advisor

 Provide Accurate and asserted information about the customer
4494040505 accounts.

 Receiving a high volume of incoming calls and outbound calls for

accounts in between 5 to 29 days past due.
carlos_escobedo666@hot
mail.com  Offer courtesy and respect in every call.

 Provide the most appointed steps to better the accounts status to

remove the customer from the department of collections.

Carlos Escobedo  Soft retention for customer ready to voluntary surrender their vehicles.

 Skip work process.

 The gathering of information of either nonpaying customers and also

of the payments to be made.

 Account information and payment investigation.

 Directing calls to other departments.

 Providing a great costumer experience in every call.

Teleperformance
Tech Support Agent /Soft billingSales • Tech Support Agent

08/09/2016—15/01/2018

 Customer support for situations related

also soft billing.

 Provide customers with account information and

  Solve technical issues, provide answers related to account
information and about products the company offers.

 Create a 2% new sales for every 100 calls.

EDUCATION AND TRAINING

Bachilleres de Aguascalientes,
AGUASCALIENTES
12/08/2003-18/06/2006

 Received Diploma

Hemet Adult School,Hemet,CA.

12/08/2001-18/06/2003
 Received Diploma

Foreign Language (s)

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken Interaction Spoken Production

English C2 C2 C2 C2 C1

French B2 A2 A1 A2 A1

Levels A1 and A2:Basic user--B1and B2 Independent user—C1 and C2 Proficient user

Common European Framework of reference for languages

Communication skills: Great communication skills. Experience gained

in my present and prior job at a call center.

JOB RELATED SKILLS:

 Billingual.
 Computer knowledge.
 Ability in the use of soft pone.
 Experience in end point sales.
 Will give 100 % job effort