POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC

Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT

COURSE INFORMATION

Course Code OFAD 352 Course Title Medical Office Procedures Course Credit 3 units

Course Description

This course provides an overview of the various procedures and protocols followed in a medical office setting. Students will learn the
essential skills and knowledge required to effectively manage administrative tasks, ensure smooth operations, and provide quality patient
care.

Pre-Requisites None Co-Requisites None

PUP: The National Polytechnic University

VISION
(PUP: Pambansang Politeknikong Unibersidad)

MISSION Ensuring inclusive and equitable quality education and promoting lifelong learning opportunities through a re-
engineered polytechnic university by committing to:

 provide democratized access to educational opportunities for the holistic development of individuals with global
perspective
 offer industry-oriented curricula that produce highly-skilled professionals with managerial and technical capabilities
and a strong sense of public service for nation building
 embed a culture of research and innovation
 continuously develop faculty and employees with the highest level of professionalism
 engage public and private institutions and other stakeholders for the attainment of social development goal
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
establish a strong presence and impact in the international academic community

QUALITY POLICY STATEMENT
The Polytechnic University of the Philippines commits to provide inclusive and equitable quality education and
promote lifelong learning opportunities for human advancement and social transformation through re-engineered
polytechnic academic programs. Toward this end, we, the members of the PUP Community will vigorously and
steadfastly endeavor to continuously improve the standard of university services to the satisfaction of our clients
through the adoption and continuous review of our Quality Management System.

INSTITUTIONAL LEARNING OUTCOMES
(ILO)
1. Creative and Critical Thinking. Graduates use their imaginative as well as a rational thinking ability to life situations
in order push boundaries, realize possibilities, and deepen their interdisciplinary and general understanding of the
world.
2. Effective Communication. Graduates are proficient in the four macro skills in communication (reading, writing,
listening, and speaking) and are able to use these skills in solving problems. Making decisions, and articulating
thoughts when engaging with people in various circumstances.
3. Strong Service Orientation. Graduates exemplify the potentialities of an efficient, well-rounded and responsible
professional deeply committed to service excellence.
4. Community Engagement. Graduates take an active role in the promotion and fulfillment of various advocacies
(educational, social and environmental) for the advancement of community welfare.
5. Adeptness in the Responsible Use of Technology. Graduates demonstrate optimized use of digital learning abilities,
including technical and numerical skills.
6. Passion to Lifelong Learning. Graduates are enabled to perform and function in the society by taking responsibility
in their quest to know more about the world through lifelong learning.
7. High Level of Leadership and Organizational Skills. Graduates are developed to become the best professionals in
their respective disciplines by manifesting the appropriate skills and leaderships qualities.
8. Sense of Personal and Professional Ethics. Graduates show desirable attitudes and behavior either in their personal
and professional circumstances.
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
9. Sense of National and Global Responsiveness. Graduates’ deep sense of national compliments the need to live in
a global village where one’s culture and other people culture are respected.

The college aims to achieve the following:

1. Quality education relevant and responsive to the changing needs of the industry and society.

2. Strong linkages with industry and other research and development institutions.

3. Strong outreach and extension programs.

COLLEGE GOALS AND OBJECTIVES
4. Highly employable graduates.

5. Innovative systems and researches with greater reliance on technology.

6. Highest degree of commitment and professionalism among administrators, faculty, staff and students.

PROGRAM LEARNING OUTCOMES Alignment to ILOs

(PLO) 1 2 3 4 5 6 7 8 9
1. Demonstrate acceptable skills in management, Communication,
X X
research, transcription, keyboarding, numeracy and Analysis.
2. Implement plans and conduct programs on the role and
X X
purposes of the course in the industry.
3. Organize all tasks and manage time, information and other
X X
resources skillfully.
4. Operates and use the modern technologies with proficiency to
X
facilitate learning.
5. Create, and redesign skills need to pursue lifelong learning and
X
keep abreast with the development within their field.
6. Perform functions as leader, manager, members and X
trustworthy employees.
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
7. Promotes highest level of conduct of ethics for professionalism X
8. Formulate plans and assess the quality skills to serve the needs
X
of the industry
Alignment to PLOs
1 2 3 4 5 6 7 8
1. Demonstrate awareness and appreciation of the students to
PERFORMANCE INDICATORS adhere to the vision, goals and objectives of the College and X
University.
(PI)
2. Display interest and enthusiasm in the holistic description of the
X
program and job targets to make plans for future opportunities.
3. Appraise the requirements of the course and assume
X
responsibility towards attainment of the course objectives.
Alignment to PLOs
1 2 3 4 5 6 7 8
1. Analyze concepts and principles as practiced by health
professionals in medical offices and healthcare facilities;
2. Distinguish the roles of a medical administrative personnel in order
to establish communication trust and confidence to work
harmoniously with other personnel in the medical office setting;
3. Exhibit proficiency in the use of computer devices and software
applications as tools to enhance work performance and office
productivity;
COURSE LEARNING OUTCOMES 4. Perform basic medical office procedures and integrate in their
(CLO) classroom activities the duties and responsibilities required of a
medical administrative professional;
5. Produce and manage business correspondence and medical
documents accurately, using proper formatting, grammar, spelling
and punctuation integrating confidentiality and conforming with
medical and legal ethics.
6. Participate in the planning, research and problem solving activities
to enhance their communication skills, develop coordination,
teamwork and leadership;
7. Learn about prescription management, including refill requests and
medication records.
8. Understand the DOH Manual on Health Information Management.
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT

Instructional Delivery Design Alignment to CLOs

Desired Learning Learning Assessment

Week Flexible Teaching and Learning Activities
Outcomes (DLOs) Content/Topics 1 2 3 4 5 6 7 8
Face-to-Face (FLTAs)

Synchronous Asynchronous Face-to-Face FLTAs

1 1. Demonstrate Review of PUP Vision Class introductions Class introductions Students are asked Recitation Recitation, X
awareness and and Mission, PUP with answer to the with answer to the to write an essay Modular
appreciation of the Quezon City Branch question: What is question: What is (100 words) about
students to adhere to the Goals, Program your expectation to your expectation to their expectation
goals of the University. Objectives this subject? this subject? to the subject.

2. Develop interest to the Course Contents,

objectives of the program Requirements and
and produce plan for Expectations
future opportunities.

3. Appraise the
requirement of the
course and assume
responsibility towards
attainment of the course
objectives.

2 • Familiarize with the Module 1 – Topic Presentation: Topic Presentation: Students will be Recitation/ Recitation
office environment to Introduction to Students will be Students will be asked to write a Individual
realize the role of the Medical Office divided into groups divided into groups reflection paper Participation Modular
medical administrative Part 1 - Introduction to and will be assigned and will be assigned about the topics
Medical Office with a particular with a particular given to them for Reaction Case Analysis
assistant;
topic in the syllabus. topic in the syllabus. at least 100 words. Paper
A. The Medical Office They will write the
• Differentiate and Environment Question and Question and learnings that
discuss the modern B. Types of Answer (Recitation) Answer (Recitation) impact their Case Analysis
trends in healthcare Healthcare to the critical areas to the critical areas personality and
system If these are Facilities of the topic. of the topic. goals in life.
implemented in the C. Modern Trends in Format will be in
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
country; Healthcare System Lecture about the Lecture about the short bond paper,
Salient topics in Salient topics in Arial and Font size
• Distinguish the Introduction to Introduction to 11, single spacing
different types, parts Medical Office Medical Office and double spacing
after every
and functions of
Case Study Analysis Case Study Analysis paragraph.
medical offices; and Presentation: and Presentation: Handwritten is
Students will be Students will be acceptable, please
divided into groups divided into groups write legibly.
to present their to present their
respective analysis respective analysis
on the assigned case on the assigned
study according to case study
topic. according to topic.

3 • Describe the different Part 1 – Introduction to Topic Presentation: Topic Presentation: Students will be Recitation/ Recitation
medical health Medical Office Students will be Students will be asked to write a Individual
professionals through Environment divided into groups divided into groups reflection paper Participation Modular
their specializations. and will be assigned and will be assigned below about the
D. Medical Specialties with a particular with a particular topics given to you Reaction Case Analysis
E. Practice Types topic in the syllabus. topic in the syllabus. for at least 100 Paper
• Analyze the practice words. They will
types of health Question and Question and write the learnings
professionals to Answer (Recitation) Answer (Recitation) that impact their Case Analysis
determine the scope of to the critical areas to the critical areas personality and
the roles of the of the topic. of the topic. goals in life. Please
administrative write legibly.
professionals. Lecture about the Lecture about the
Salient topics. Salient topics.
• Integrate the
Case Study Analysis Case Study Analysis
learnings in the
and Presentation: and Presentation:
preparation of medical Students will be Students will be
documents and divided into groups divided into groups
reports. to present their to present their
respective analysis respective analysis
on the assigned case on the assigned
study according to case study
topic. according to topic.
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT

4 • Identify the personnel Part 1 – Introduction to Topic Presentation: Topic Presentation: Students will be Recitation/ Recitation
according to their Medical Office Students will be Students will be asked to: Individual
functions in the Environment divided into groups divided into groups Participation Modular
medical office. and will be assigned and will be assigned a. Discuss the
F. The Personnel in the with a particular with a particular qualities and skills Reaction Case Analysis
Medical Office topic in the syllabus. topic in the syllabus. that are needed by Paper
• Define the tasks the assistant who
required to perform G. The Administrative Question and Question and is responsible for
the duties and Medical Assistant’s Answer (Recitation) Answer (Recitation) the front desk. Case Analysis
responsibilities of Tasks, Skills, to the critical areas to the critical areas Why are these
medical office Personal Attributes of the topic. of the topic. critical skills?
professionals. and Work Ethic
Lecture about the Lecture about the b. How do medical
• Demonstrate Salient topics. Salient topics. assistants show
their care and
personal attributes and
Case Study Analysis Case Study Analysis concern for
work ethics that a
and Presentation: and Presentation: patients.
medical office Students will be Students will be
professionals must divided into groups divided into groups
develop. to present their to present their
respective analysis respective analysis
• Develop skills that on the assigned case on the assigned
medical office study according to case study
professionals should topic. according to topic.
posses.
5 • Define the role of the Part 1 – Introduction to Topic Presentation: Topic Presentation: Students will be Recitation/ Recitation
medical administrative Medical Office Students will be Students will be asked to: Individual
assistant with respect Environment divided into groups divided into groups Participation Modular
to the Practice of the and will be assigned and will be assigned 1. Discuss the
H. Ethics and Law for with a particular with a particular guidelines “keep Reaction Case Analysis
medical profession.
the Medical topic in the syllabus. topic in the syllabus. everything that Paper
Assistants you hear, see
• Familiarize with the Question and Question and
fundamental principles and read about
I. Interacting With Answer (Recitation) Answer (Recitation) Case Analysis
to guide the physician Patients to the critical areas to the critical areas patients
in the Practice of their of the topic. of the topic. completely
profession in the confidential,” as
an Administrative
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
Philippine settings. Lecture about the Lecture about the Medical
Salient topics. Salient topics. Assistant, how
• Develop respect to are you going
the rights of the Case Study Analysis Case Study Analysis practice this in
and Presentation: and Presentation:
patients and family the medical
Students will be Students will be
relatives. divided into groups divided into groups office.
to present their to present their
• Discuss the AAMA respective analysis respective analysis 2. Discuss any
Code of Ethics for on the assigned case on the assigned part of the topics
Medical Administrative study according to case study given to you that
Assistants. topic. according to topic. impacts your
personality as
future Medical
Administrative
Professional.

6 • Discuss the Module 2: The Topic Presentation: Topic Presentation: Students will be Recitation/ Recitation
importance of a Administrative Students will be Students will be asked to: Individual
medical record as a Component divided into groups divided into groups Participation Modular
primary source of and will be assigned and will be assigned a. Discuss the
A. The Medical Record with a particular with a particular importance of a Reaction Case Analysis
health information of
topic in the syllabus. topic in the syllabus. medical record to Paper
patients and physicians; a. Concept Quiz based on
• Identify the medical a patient and the
b. Components of Question and Question and the previous
records used in physician.
Medical Records Answer (Recitation) Answer (Recitation) Case Analysis Module
documenting the c. Reasons for to the critical areas to the critical areas
patient’s health Maintaining Medical of the topic. of the topic. b. You have Long Quiz
information and apply Records noticed several based on the
proper management of d. Medical Records Lecture about the Lecture about the times that previous
record. Management Salient topics. Salient topics. patient records Module
are misfiled. How
Case Study Analysis Case Study Analysis do you handle
• Evaluate the effective
and Presentation: and Presentation: this situation?
application of records Students will be Students will be
management for the divided into groups divided into groups
benefit of physicians as c. A patient calls
to present their to present their
and is moving
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
well as the patients. respective analysis respective analysis out of town. She
on the assigned case on the assigned is concerned
study according to case study about her
topic. according to topic. medical record.
What would you
suggest?

7 • Demonstrate Part 2 – The Topic Presentation: Topic Presentation: Students will be Recitation/ Recitation
properly the basic Administrative Students will be Students will be asked to answer Individual
techniques in Component divided into groups divided into groups the following: Participation Modular
answering telephone, and will be assigned and will be assigned
B. Telephone with a particular with a particular 1. What type of Reaction Case Analysis
and practice empathy
Techniques in a topic in the syllabus. topic in the syllabus. image should an Paper
and patience for Medical Office assistant present
patients and relatives Settings Question and Question and for the physician
expressing their needs. Answer (Recitation) Answer (Recitation) and the practice Case Analysis
C. Scheduling of to the critical areas to the critical areas while answering
• Appraise the Appointments of the topic. of the topic. the practice’s
importance of the art incoming calls?
of scheduling Lecture about the Lecture about the What are some
appointments Salient topics. Salient topics. examples of the
proper telephone
effectively for physician
Case Study Analysis Case Study Analysis etiquette an
and for patients.
and Presentation: and Presentation: assistant should
Students will be Students will be demonstrate as
divided into groups divided into groups part of this image?
to present their to present their
respective analysis respective analysis 2. Mr. Raymond
on the assigned case on the assigned Castillo, a patient
study according to case study of Dr. Ramos,
topic. according to topic. calls to make an
appointment on
the following
Tuesday at 3:00
p.m. for his
yearly physical.
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
You check the
schedule and find
that the
physician has a
personal
appointment at
that time. What
should you say to
the patient?

3. A patient is
being admitted to
the hospital for
tests. What
information should
be obtained for the
hospital admission.

8 1. Perform basic D. Managing Finances Topic Presentation: Topic Presentation: Students will be Recitation/ Recitation
accounting or Students will be Students will be asked to answer Individual
bookkeeping records as • Essential Financial divided into groups divided into groups the following: Participation Modular
one of the function of Records and will be assigned and will be assigned
• Maintaining Daily with a particular with a particular 1. What are the Reaction Case Analysis
administrative medical
Financial Activities topic in the syllabus. topic in the syllabus. major financial Paper
assistant. • Maintaining Patient’s responsibilities
Accounts Question and Question and that you have as
2. Utilize computer • Banking Activities Answer (Recitation) Answer (Recitation) Case Analysis
skills and software an administrative
• Other Financial to the critical areas to the critical areas
application to Accounts of the topic. of the topic. medical
effectively record assistant? What
financial activities. Lecture about the Lecture about the are the
Salient topics. Salient topics. accounting terms
3. Manage financial used to
Case Study Analysis Case Study Analysis described these
aspects of medical
and Presentation: and Presentation: responsibilities?
practice including the Students will be Students will be
accounts of patients divided into groups divided into groups 2. Discuss the
and physician’s to present their to present their
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
financial activities for respective analysis respective analysis reasons why the
the success and on the assigned case on the assigned medical
continues operation of study according to case study administrative
any medical office. topic. according to topic. assistant must be
responsible in
accurately
entering the
financial data
and keeping
these essential
records current.

3. Mr. Thomson
is a patient
whose insurance
company has
paid a portion of
the fee for the
physician’s
services. For this
reason, he has
given you a
postdated check
for the amount
owed. The check
is dated three
weeks from the
current date.
How will you
handle this
nonnegotiable
check?

9 MIDTERM EXAMINATION (FACE TO FACE)

 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
10 • Determine the Part 3 – The Medical Topic Presentation: Topic Presentation: Students will be Recitation/ Recitation
importance of having Administrative Students will be Students will be asked to answer Individual
the skills and abilities Assistant as Office divided into groups divided into groups the following: Participation Modular
of a medical Manager and will be assigned and will be assigned
with a particular with a particular 1. Discuss the Reaction Case Analysis
administrative assistant
topic in the syllabus. topic in the syllabus. importance of Paper
to advance in the A. The Medical Office
position of Medical Management having the skills
Question and Question and and abilities to
Office Manager. Answer (Recitation) Answer (Recitation) Case Analysis
a. The Medical Office be a “Medical
to the critical areas to the critical areas
• Discuss the duties Manager Skills and of the topic. of the topic. Office Manager.”
and responsibilities of Abilities
the medical office Lecture about the Lecture about the 2. Write a
manager as partner of b. The Medical Office Salient topics. Salient topics. reflection paper
the physician in making Manager Duties and about the duties
Case Study Analysis Case Study Analysis and
the medical practice Responsibilities
and Presentation: and Presentation: responsibilities of
business operations Students will be Students will be
successful. • Policies and the Medical
divided into groups divided into groups
Procedures Manual Office Manager
to present their to present their
• Develop that has impact
respective analysis respective analysis
management skills to • Office Manager’s on the assigned case on the assigned your personality
handle people and Resources study according to case study and goals in life.
resources that can be topic. according to topic.
practiced in medical
and other business
operations.

11 • Organize equipment B. Maintaining the Topic Presentation: Topic Presentation: Students will be Recitation/ Recitation
and supplies, stock Medical Office Students will be Students will be asked to answer Individual
taking, which includes divided into groups divided into groups the following: Participation Modular
keeping Accurate and a. Five Steps in and will be assigned and will be assigned
with a particular with a particular Reaction Case Analysis
reliable records of Maintaining a
topic in the syllabus. topic in the syllabus. Paper
stock received and Medical Office
issued. Efficiently Question and Question and
Answer (Recitation) Answer (Recitation) Case Analysis
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
• Apply office b. Maintaining to the critical areas to the critical areas
procedures, Equipment and of the topic. of the topic.
maintaining equipment Supplies
and office supplies as • Medical Equipment Lecture about the Lecture about the
Salient topics. Salient topics.
essential Functions of a Guidelines
medical office assistant Case Study Analysis Case Study Analysis
and manager. c. Routine and Presentation: and Presentation:
Maintenance Students will be Students will be
• Perform basic divided into groups divided into groups
maintenance with to present their to present their
reference to the set respective analysis respective analysis
guidelines. on the assigned case on the assigned
study according to case study
topic. according to topic.

12 • Identify patients and E. Safety and Security Topic Presentation: Topic Presentation: Students will be Recitation/ Recitation
healthcare personnel in Healthcare Students will be Students will be asked to answer Individual
safety and security Facilities divided into groups divided into groups the following: Participation Modular
implemented by and will be assigned and will be assigned
with a particular with a particular 1. What kind of Reaction Case Analysis
healthcare facilities to • Safety and Security
topic in the syllabus. topic in the syllabus. security and Paper
prevent accident, in Hospital
death and dangers in • Patient Safety safety measures
Question and Question and that you have
the life of all • infection control Answer (Recitation) Answer (Recitation) Case Analysis
stakeholders procedures and encountered
to the critical areas to the critical areas
policies of the topic. of the topic. during a visit in a
• Discuss the • Food and healthcare
preparations and Medication Safety Lecture about the Lecture about the facility. Discuss
measures for safety Salient topics. Salient topics. the reasons why
and security are they
Case Study Analysis Case Study Analysis implementing
implemented by
and Presentation: and Presentation: these measures.
healthcare facilities. Students will be Students will be
divided into groups divided into groups
2. Discuss the
to present their to present their
safety and
respective analysis respective analysis
on the assigned case on the assigned security that
study according to case study should be
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
topic. according to topic. implemented to
protect the
patients,
personnel and
visitors in a
medical office.

13-14 • Identify risks in the F. Risk Management Topic Presentation: Topic Presentation: Students will be Recitation/ Recitation
operations of medical Students will be Students will be asked to answer Individual
practice to prevent • What is Risk divided into groups divided into groups the following: Participation Modular
them from occuring Management and will be assigned and will be assigned
with a particular with a particular 1. Identify some Reaction Case Analysis
and damages.
• Risk Management in topic in the syllabus. topic in the syllabus. risks in the Paper
Healthcare Facilities operations of a
• Discuss the Question and Question and medical healthcare
importance of risk • The Risk Manager Answer (Recitation) Answer (Recitation) facility and suggest Case Analysis
management to the critical areas to the critical areas possible solution
implemented by of the topic. of the topic. to avoid such risks.
healthcare facilities
Lecture about the Lecture about the 2. What subjects in
• Describe the vital role Salient topics. Salient topics. your DOMT
program that you
of the risk manager in
Case Study Analysis Case Study Analysis think can be
healthcare
and Presentation: and Presentation: applied to be a risk
administration. Students will be Students will be manager? Discuss
divided into groups divided into groups your answer.
to present their to present their
respective analysis respective analysis
on the assigned case on the assigned
study according to case study
topic. according to topic.

15 • Define the H. Medical Coding Topic Presentation: Topic Presentation: Students will be Recitation/ Recitation
importance of medical Students will be Students will be asked to answer Individual
coding to healthcare • Medical Coding divided into groups divided into groups the following: Participation Modular
providers; Defined and will be assigned and will be assigned
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
• Why is Medical with a particular with a particular 1. What is the Reaction Case Analysis
• Describe the role of Coding Needed topic in the syllabus. topic in the syllabus. vital role of a Paper
the medical coder; • Types of Codes medical coder in
Used Question and Question and a healthcare
Answer (Recitation) Answer (Recitation) Case Analysis
• Discuss the process of • How is Medical system.
to the critical areas to the critical areas
medical coding; Coding Done? of the topic. of the topic.
2. Discuss the
Lecture about the Lecture about the process of
Salient topics. Salient topics. medical coding.

Case Study Analysis Case Study Analysis

and Presentation: and Presentation:
Students will be Students will be
divided into groups divided into groups
to present their to present their
respective analysis respective analysis
on the assigned case on the assigned
study according to case study
topic. according to topic.

16 • Define the I. Medical Billing Topic Presentation: Topic Presentation: Students will be Recitation/ Recitation
importance of medical Students will be Students will be asked to answer Individual
coding to healthcare • Introduction to divided into groups divided into groups the following: Participation Modular
providers; Medical Billing and will be assigned and will be assigned
with a particular with a particular 1. What is the Reaction Case Analysis
topic in the syllabus. topic in the syllabus. vital role of a Paper
• Describe the role of • The Role of A
the medical coder; Medical Biller medical biller in a
Question and Question and healthcare
Answer (Recitation) Answer (Recitation) Case Analysis
• Discuss the process of • The Medical Billing system.
to the critical areas to the critical areas
medical coding; Process of the topic. of the topic.
2. Discuss the
Lecture about the Lecture about the process of
Salient topics. Salient topics. medical billing.

Case Study Analysis Case Study Analysis

and Presentation: and Presentation:
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
Students will be Students will be
divided into groups divided into groups
to present their to present their
respective analysis respective analysis
on the assigned case on the assigned
study according to case study
topic. according to topic.

17 • Decide to pursue a Part 4 – Employment Topic Presentation: Topic Presentation: Students will be Recitation/ Recitation
career in a medical Opportunities for Students will be Students will be asked to write a Individual
office or other Administrative Medical divided into groups divided into groups Reflection Paper Participation Modular
healthcare facilities; Assistant and Medical and will be assigned and will be assigned about the
Office Manager with a particular with a particular opportunities of a Reaction Case Analysis
topic in the syllabus. topic in the syllabus. DOMT graduate in Paper
• Plan to advance in A. Medical the field of Long Quiz
medical office career Administrative Question and Question and medicine and (Google Form
by taking training Assistant Job Answer (Recitation) Answer (Recitation) healthcare. Be Case Analysis Mode Online)
courses and Description to the critical areas to the critical areas prepared to
certifications of the topic. of the topic. present your Long Quiz
accredited B. Skills and responses in class.
internationally such as Qualifications Lecture about the Lecture about the
TESDA and other Salient topics. Salient topics.
C. Medical Office
organizations;
Manager Job Case Study Analysis Case Study Analysis
Description and Presentation: and Presentation:
• Appreciate the Students will be Students will be
program for providing D. Skills and divided into groups divided into groups
courses that matches Qualifications to present their to present their
the requirements of respective analysis respective analysis
medical administrative E. Successful on the assigned case on the assigned
assistant and medical Characteristics study according to case study
office manager. topic. according to topic.

18 FINAL EXAMINATION (FACE TO FACE)

 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
LIST OF REFERENCES

BOOKS:

Today's Medical Assistant : Clinical & Administrative Procedures / Kathy Bonewit-West, Sue A. Hunt, Edith Applegate. St. Louis, Missouri : Elsevier, ©2016, PUP-NALLRC; ils.pup.edu.ph

Medical Transcription : Techniques and Procedures Marcy O. Diehl. ©2012 St. Louis, Mo. : Elsevier/Saunders, [2012]Copyright date: ©2012 PUP-NALLRC; ils.pup.edu.ph

Fundamentals of Accounting: Bbookkeeping 1 / Amelia M. Arganda. Anvil Publishing, Inc., ©2016, , PUP-NALLRC; ils.pup.edu.ph

Medical Terminology Complete / Bruce Wingerd. Edition: Second edition.Copyright: Boston : Pearson, ©2013 PUP-NALLRC; ils.pup.edu.ph

Occupational health and safety for the 21st century / Robert H. Friis Publisher: Burlington, MA : Jones & Bartlett Learning, ©2016

Department of Health Manual on Health Information Management

WEBSITE:

• https://study.com/articles/Healthcare_Office_Manager_Job_Description_Duties_and_Requir ements.html
• https://www.spine-search.com/practice/hiring-medical-office-manager
• https://www.healthcaresystemcareersedu.org/medical-administrative-assistant-careers/
• https://www.herzing.edu/healthcare/health-sciences-program

INSTRUCTIONAL MATERIALS

OAMT 40013 MEDICAL OFFICE PROCEDURES prepared by ASST. PROF. MA. LOLITA V. ABECIA Chairperson, Faculty Department of Office Administration and ASSOC. PROF. RONNIE A. IDIAN
Faculty, Department of Office Administration

CLASSROOM POLICY
FACE-TO-FACE DELIVERY FLEXIBLE TEACHING AND LEARNING ACTIVITIES (FLTAs)
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT

Please refer to the FLTA policies, except for the stipulation on Assignments: All assignments are due at the beginning of class on the date due. Late submission of assignments will be assessed
Attendance. Attendance will be checked during face-to-face sessions. a penalty of 5% per day. No exceptions are made.

As the instructional material is received by the student, please read the module chapter according to the week assigned. The
learning outcomes will be your guide while learning in depth of the topics. Please accomplish the activities. Answer the
assessment provided at the end of the Chapter.

Missed Classes: The student is responsible for obtaining material distributed on class days when he/she was absent. This can be
done through contacting a classmate who was present or by contacting the instructor during his office hours or other times.
Missed or late quizzes cannot be made up under any circumstances but with good cause and adequate notice, an early quiz may
be given.

Quizzes: Announced Quizzes will be given for both online and modular students.

Academic Dishonesty: Any evidence of copying or cheating during any examinations may result in a failing grade from the
examination for all parties involved. Note that other university guidelines shall be used in dealing with this matter.

Participation: Recitation will be required for online students.

Modular Approach. The modular approach is provided for those students with limited capacity and/or no capacity to connect to
the internet for the completion of this course during the Pandemic Covid -19. Further instruction provided by the University
shall be communicated if necessity arises. The flexi learning, using the internet platforms will be scheduled until University
guidelines are settled.
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT

Others:

 Contents of the syllabus are subject to modification with notification.

 Withdrawal and dropping from the subject should be done in accordance with existing university policies and guidelines
regarding the matter.

COURSE REQUIREMENT/S GRADING SYSTEM

1. Exercises/Activities
2. Quizzes Mid Term Final Term
3. Recitation Class Standing 70% Class Standing 70%
4. Written Report/Reflective Journal/Portfolio Reaction Papers/Exercises – 10% Reaction Papers/Exercises – 10%
5. Major examination Quizzes – 20% Quizzes - 20%
6. Topic Presentation Recitation – 10% Recitation – 10%
Topic Presentation – 15% Topic Presentation – 15%
Case Presentation – 10% Case Presentation - 10%
Attendance – 5% Attendance – 5%
Midterm Examinations 30% Final Examinations 30%
100% 100%

Final Grade = (Midterm Grade + Final Term Grade) / 2

Rubrics for Assessment

 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
A. Essay Rubrics

Criteria and points Missing or Serious Below Expectations Meet Expectations Excellent Work Points Earned
assigned Problems

0 5 10 15
Relevance of answer The essay did not Answer is incomplete. Answer is brief with Answer is complete;
to the question answer the question Excessive discussion of insufficient detail. sufficient detail provided
unrelated issues and/or Unrelated issues were to support assertions;
significant errors in introduced and/or minor answer focuses only on
content errors in content. issues related to the
question; factually
correct

Thoroughness of answer None of the relevant Serious gaps in the basic Most of the basic details Deals fully with the
details were included details needed are included but some entire question
are missing

Organization, basis and Weak organization; Minor problems of Clear and logical
logic of answer sentences rambling; organization or logic; presentation; good
ideas are repeated; Needs work on creating development of an
without basis transitions between argument; Transitions
ideas, without basis. are made clearly and
smoothly; with source
and basis.

Mechanics of writing Major problems with Frequent problems with Clear, readable, prose.
(spelling, punctuation, mechanics of mechanics of language; Good use of transitions;
and grammar) language; Awkward Occasional awkward no problems with
sentence sentences and poor spelling, punctuation, or
construction; Poor or transitions; reduce grammar.
absent transitions; readability
Frequently difficult to
understand

TOTAL POINTS (50 possible)

 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT

B. Portfolio Rubrics

Points Required Items Concepts Reflection/ Critique Overall Presentation

90-100 All required items are included, with a
significant number of additions.
75-89 All required items are included, with a
few additions.
60-75 All required items are included.
40-59 A significant number of required
items are missing.
0 No work submitted.
Items clearly demonstrate that the
desired learning outcomes for the term
have been achieved. The student has
gained a significant understanding of
the concepts and applications.
Items clearly demonstrate most of the
desired learning outcomes for the term.
The student has gained a general
understanding of the concepts and
applications.
Items demonstrate some of the desired
learning outcomes for the term. The
student has gained some understanding
of the concepts and attempts to apply
them.
Items do not demonstrate basic learning
outcomes for the term. The student has
limited understanding of the concepts.
Reflections illustrate the ability to
effectively critique work, and to
suggest constructive practical
alternatives.
Reflections illustrate the ability to
critique work, and to suggest
constructive practical alternatives.
Reflections illustrate an attempt to
critique work, and to suggest
alternatives.
Reflections illustrate a minimal ability
to critique work.
Items are clearly introduced, well
organized, and creatively displayed,
showing connection between items.
Items are introduced and well
organized, showing connection
between items.
Items are introduced and somewhat
organized, showing some connection
between items.
Items are not introduced and lack
organization.

C. Topic Presentation Rubrics

CATEGORY AND POINTS 5 10 15 20 Points Earned

 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT

ASSIGNED
Ideas/content/ Topic given with much prompting and Describes topic with some Clearly describes topic with little Clearly describes topics without
Knowledge support needed. Information about the prompting and support. prompting and support. prompting and support.
topic - lacks purpose. Unable to Information is not always in a Information is logical and
demonstrate knowledge of topic. logical/sequential order. Able to sequential. Able to demonstrate
demonstrate some knowledge of knowledge of the topic.
topic.
Delivery of Information A lot of movement with no eye contact Some movement and has some Little to no movement. Maintain Excellent delivery of Information
with audience eye contact with audience good eye contact with audience.

Basis Discuss with no basis Discuss with basis but not accurate Discuss with basis but not exact Discuss with sufficient basis and
with the topic with the topic exact with the topic

Language Skills Limited vocabulary is not descriptive Good use of vocabulary. Can at Great use of vocabulary. Very Excellent use of vocabulary and
times be very descriptive descriptive descriptions

Collaborative Conversation
TOTAL POINTS: 100
Would not answer questions or take Hesitant about answering Clearly answered questions. Excellent collaborative
turns listening/speaking questions or did not answer conversation
questions clearly to maintain a
conversation.

D. Case Analysis Rubrics

Criteria Poor Moderate Satisfactory Good Excellent Marks Weighted

Allocated Marks
Obtained
Identification of 0 - 5 marks 6 - 15 marks 16 - 20 marks 21 - 25 marks 26 - 30 marks
Main Issues
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
Problems Unable to identify Minimal understanding Some Good understanding in Excellent understanding in
issues in the case in identification of issues understanding in identification of issues in identification of issues in the
study in the case study identification of the case study case study
issues in the case 30
study
Analysis Of the 0 - 5 marks 6 - 10 marks 11 - 15 marks 16 - 20 marks 21 - 25 marks
Issues Using
SWOT Analysis  No analysis on the Decent analysis on the  Adequate analysis  Good analysis of the  Excellent analysis of the issues.
Tool issues Issues Fair of the issues issues.  Excellent presentation on key
 Very poor understanding on key  Reasonable  Good understanding elements of SWOT. 25
understanding on key elements of SWOT understanding on on key elements of
elements of SWOT key elements of SWOT.
SWOT
Provide 0 - 5 marks 6 - 15 marks 16 - 20 marks 21 - 25 marks 26 – 30 marks
suggestions on
appropriate No suggestion for Poor suggestion and Adequate Good and appropriate Excellent and very appropriate
solutions. solutions to the issues least appropriate suggestion and suggestion on solutions suggestion on solutions to the
in the case study solutions to the issues in appropriate to the issues in the case issues in the case study
the case study. solutions to the study 30
issues in the case
study
Writing Style 0 - 3 marks 4 - 6 marks 7 - 9 marks 10 - 12 marks 13 - 15 marks

Not using proper Inadequate use of Adequate use of Significant use of proper Exceptional use of proper
grammar, spelling and proper grammar, proper grammar, grammar, spelling and grammar, spelling and writing 15
writing effective spelling and writing spelling and writing writing effective effective sentences that make
sentences that make effective sentences that effective sentences sentences that make logical sentences.
logical sentences. make logical sentences. that make logical logical sentences.
sentences.
Total 100

A. Students shall be graded or marked in accordance with the following system based on the Student Handbook:
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
PERCENTAGE/
GRADE/MARK DESCRIPTION
EQUIVALENCE

1.0 97-100 Excellent

1.25 94-96 Excellent

1.50 91-93 Very Good

1.75 88-90 Very Good

2.0 85-87 Good

2.25 82-84 Good

2.50 79-81 Satisfactory

2.75 76-78 Satisfactory

3.0 75 Passing

5.0 65-74 Failure

Inc. Incomplete

W Withdrawn

CLASS INFORMATION FACULTY INFORMATION

 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
Course, Year and Section: DOMT MOM-CM 3-1 Name of Faculty:

Assoc. Professor Jeffrey P. Reyes, JD, MPA (Part time faculty)

Day and Time: Consultation Time:

T 6:00 PM to 9:00 PM T 5:00 PM – 6:00 PM

Room: Office Tel. No./ Mobile Phone No.

TBA 09771712073

Semester: First E-Mail Address:

School Year: 2023-2024 pupqcjpreyes@gmail.com

Prepared by: Reviewed and checked by: Recommending Approval: Approved by:

Atty. Jeffrey P. Reyes, JD, MPA Demelyn Monzon, Phd Jaime Gutierrez, Jr Prof. Pascualito B. Gatan
Faculty Member Head of Academic Programs Campus Director Vice President for Branches & Satellite Campuses

Form No. ______________________

Revision No. ___________________

 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS/OVPBSC
Quezon City Branch
DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY – MEDICAL OFFICE MANAGEMENT
Date of Approval _______________

Semester ______________________

Academic Year _________________