Deepika Chhabra, MTech

New York, NY - 07093 | deepika.chhabs@gmail.com | (347) 839-5646 | https://www.linkedin.com/in/deepika24/

SENIOR PRODUCT MANAGER

Strategic, resourceful, results-driven product manager offering expertise in collaborating effectively with stakeholders while also
possessing a technical expertise of implementation processes to deliver innovative and customer-centric solutions that meet both
stakeholder requirements and technical standards while leveraging APIs and cloud technologies to seamlessly bridge the gap between
strategic vision and practical execution. Innovative business partner, effective communicator, and problem-solving product manager
known for building and maintaining positive, productive relationships to translate customer needs into actionable product requirements,
align them with business goals, and leverage the product development lifecycle, from concept to launch, with a strong emphasis on
market research, defining product strategies, and driving execution. Trusted leader and individual contributor with demonstrated
successes in partnering with diverse, cross-functional teams to foster a culture of innovation and continuous improvement and create
impactful products that drive growth and enhance use experiences.

CORE COMPETENCIES

Product Roadmap | Product Strategy | Customer Engagement | User Experience | Agile | Backlog Management |Quality Management |
Stakeholder Management | Continuous Process Improvements | Reporting | Research | Documentation | Leadership

TECHNICAL PROFICIENCIES

Tools: JIRA | Figma | Confluence | Trello | Product Board | Monday | Proof Hub | Resource Guru | Harvest | HP ALM | Microsoft
Office - Word, Excel, PowerPoint, Outlook, Access, Teams |ADP |Concur | Salesforce | SharePoint | Skype | WebEx | Zoom.
Languages: Basic knowledge of Java | SQL | Oracle | JavaScript | HTML / CSS | Data Visualization tools
Other: Scrum | Technical Writing | SDLC | User Acceptance Testing | Human-Computer Interaction | Requirements Assessments |
Web Development | Quality Assurance | Risk Identification / Mitigation |Analysis | Quantitative Analysis | Metrics

CERTIFICATIONS

● Certified Scrum Master (CSM), Scrum Alliance

● Certified Scrum Product Owner (CSPO), Scrum Alliance

● Agile at Scale, Agile Uplift

● ICAgile Certified Professional - Agile Coaching

PROFESSIONAL DEVELOPMENT

Professional Certificate in Product Management Candidate, Kellogg’s School of Management

EXPERIENCE

SNHU, New York, NY (Remote) January 2023 - Present

Senior Technical Product Manager (Office of Program and Innovation)

Owned the Prior Learning Assessment (PLA) which provided credit equivalency for a learner's prior credentials using a Strength of Fit
model that leveraged AI / ML technology with Google as a business partner for this EdTech firm.

● Owned Wallet application, which stores learner’s credentials and act as learner’s digital passport.

● Managed a cross-functional team, stakeholder management, and product development from planning and execution to launch.

● Revamped the product vision / strategy plans, discovery, customer research, and product roadmap with focus on user experience.
 ● Implemented agile processes and set up scrum teams for successful product development processes with strong experience in
leading and delivering as part of a Scrum agile team including Sprint Planning, Scrums, and Sprint Retrospectives.
● Acted as the Subject Matter Expert (SME), setting and leading strategic direction for the product team.

Deepika Chhabra, MTech deepika.chhabs@gmail.com Page Two

MODERN CAMPUS, Camarillo, CA March 2021 - December 2022

Product Manager, Remote
Lead product for Content Management System (CMS) SAAS app for B2B for this leading Edtech organization empowering over 2500
institutions (100K customers)
● Define product strategy, product roadmaps, feature definitions and manage projects in a fast-paced environment through the life
cycle of discovery, ideation, development, launch, overseeing all GTM motions throughout the development process.
● Regularly engaged with customers to gather feedback, ensuring alignment with feature development and enhancements by
conducting extensive customer interviews and analysis
● Led cross-functional teams , fostering collaboration and synergy with Engineering, UX, Sales, and Marketing.

● Acted as the 'voice of the customer' in decision-making, resulting in user-facing capabilities that drove customer success.

● Translated requirements to define product requirement docs (PRDs), epics, user stories with defined user acceptance criteria along
with creating wireframes and workflow diagrams..
● Collaborated with Design, Engineering, and Marketing teams to scope, develop, and launch new software features and customer
experiences with end-to-end product lifecycle, from ideation to launch and beyond in a high growth environment.
● Played a pivotal role in launch of the Personalization feature, increasing revenue by $2 million a year.

● Analyzed data and customer patterns to define investment success metrics, established KPIs, key metrics for tracking and feature
prioritization, including planning and execution of A/B testing.
● Spearheaded Integrations (API) for ‘Calendar’ feature led to 30% decrease costs & an increased revenue of $5 million annually.

● Managed product release, performed UAT, and conducted release demos and webinars with customers and the internal team with
a focus on continuous product improvement / data-driven decision-making.
● Work with Product Marketing to perform market analysis with focus on product improvement & data driven decision making.

● Collaborated with the Marketing team to develop new product materials, solution messaging, and content in relevant activities for
growth, and marketing, and with the Sales / Pre-Sales team for product training and support.
● Participated in sales and marketing campaigns and assisted with GTM plans for market product adoption.

TOOGOOD FINANCIAL SYSTEM INC., Toronto, Canada July 2019 - February 2021
Product Manager | Agile Product Owner
Managed Portfolio management SAAS product with active fund and banking clients for this FinTech firm.
● Translated features into user stories within backlog while managing, ranking, and prioritizing to reflect stakeholders’ requirements.

● Collaborated with Designers and technical architects to define product requirements.

BUILDER.AI, Gurgaon, India July 2016 - June 2019

Senior Product Manager, Digital Products
Involved in product from inception through delivery for analysis and sales support for Web, Android and IOS applications.

S&P CAPITAL IQ, Gurgaon, India June 2014 - May 2016

Product Analyst, FinTech
Worked on organization’s critical financial market data B2C application - Excel Plug-in and Data API Products.
IBM RESEARCH LABS, Bangalore, India May 2013 - July 2013
Intern, Digital Products
Supported the Digital Product team with the completion of special projects.

EDUCATION

Master’s in technology (MT), Computer Science - IIIT Delhi, Delhi.

Bachelors in technology (BTech), Computer Science - Banasthali University, Rajasthan.

PUBLICATIONS

● Energy Usage Attitudes of Urban India, ICT4S - 2014

● M4M: Model for Enabling the Internet of Things in Developing Regions, COMSNETS - 2015

● Comparing Energy Feedback Techniques for Dormitory Students, BUILDSYS - 2015