GUIDE PROFILE

PERSONAL INFORMATION (thông tin cá nhân)

Full name (họ và tên) : Đỗ Ngọc Phúc
Date of Birth (ngày sinh) : 27/10/1998
Place of Birth (nơi sinh) : Phùng Hưng, Khoái Châu, Hưng Yên
ID Card Number (số CMND) : 033098012280
E-mail: dophuc2710@gmail.com
Address (địa chỉ) : số 1 ngách 12/141 Phan Đình Giót, Phương Liệt, Thanh Xuân, Hà Nội
Mobile phone (số điện thoại liên lạc) : 0395288153 Identity Photo here
Guide license number (số thẻ HD) : 101216359 Validity: 17/02/2026
Language (ngôn ngữ đi HD) : ENG / FRE / GER / SPA / Other: ENG, SPA
TAX Code (mã số thuế cá nhân) : 8714786591
Bank Account Number (số tài khoản ngân hàng) : 21510001985770
Emergency contact phone number: 0386925778 (Bố)

EDUCATION & QUALIFICATIONS (trình độ học vấn và bằng cấp)

Degree: Bachelor / Subject: Tourism Management
Other degree (s): _________________________________________________________________________________
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Other specialized trainings (biodiversity knowledge, heritage site, etc...): PRO GUIDE 2019
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EXPERIENCE RECORD (kinh nghiệm làm việc)
1/ Experience as an International Tour Guide (inbound) : 3 years
2/ Size of groups generally handled: <8 pax Preferred size: 4-8 pax
3/ Nationality of groups: a/Spain b/America c /UK d/ Argentina, Uruguay, Mexico, etc…
4/ Specialty: North /Center / South Classic tours / Trekking / Biking / others: Classic, motorbike, trekking
5/ Places you are confident to guide: Hanoi city, Craft Villgages (Bat Trang, Van Phuc, Quang Phu Cau, thon Cao…),
Ninh Binh, Halong Bay, Sapa, Ha Giang, Mai Chau, Pu Luong (need local guide), Hoang Su Phi (need local guide).
6 /Experience as Outbound Tour Guide: No / Yes if yes, destination (s): __________________________________
7 /Personal travel(s) abroad: No / Yes if yes, destination (s): ___________________________________________
Comments: _____________________________________________________________________________________
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SKILL / KNOWLEDGE (kỹ năng)
Level in Language > 1 2 3 4 5 6 7 8 9 10 History > 1 2 3 4 5 6 7 8 9 10
Culture > 1 2 3 4 5 6 7 8 9 10 Politics > 1 2 3 4 5 6 7 8 9 10
Cultural heritage sites > 1 2 3 4 5 6 7 8 9 10 Responsible tourism > 1 2 3 4 5 6 7 8 9 10
Others: ________________________________________________________________________________________
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Your strongest points as a guide: Enthusiastic / Careful / Responsible
Things you would like to improve as a guide: Knowledge / Presenting skill / Languages
Others: ________________________________________________________________________________________
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CAREER OBJECTIVE (mục tiêu trong công việc)
- Cooperate with professional travel agencies to improve myself
- Work with propriate groups of tourists, especially Spanish speaking tourists
- Become a tour leader in the near future
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HOBBIES (sở thích)
- Reading books
- Travelling to moutainous area to understand more about ethnic minority groups (their culture, their life
style, etc…)

OTHERS - FEEDBACK - COMMENT (khác)

With which travel agencies are you currently working with: Viet Vision, Discova, Vespa Adventures, Nomads, Hasia
What clients says about you: Knowledgable/ Helpful /Funny
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Negative/Improvement comments you may have had from clients: ________________________________________
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Other personal comments: I'm a young tour guide with a great passion for my job. In my opinion, I'm a responsible
person, I always try my best to make my customers safe and happy. I'm into learning everything by myself and from
the others, especially from senior tour guides. I'm not afraid to change as long as it's better for myself and my
customers.

RESPONSIBLE TOURISM
1/ Have you heard about a/EXO cares booklet: Yes / No b/EXO Responsible Travel Policy: Yes / No
2/ What do you know about responsible tourism?: Responsible tourism is developing tourism in a sustainable way,
maximizing benefits but minimizing negative effects to destinations.
3/ What do you think is your role as a guide towards responsible tourism?: As a tour guide I need to respect the rules
of destination and also educate my customers to do so.
4/ How can you protect the environment & biodiversity of your country during a tour? : Advoid littering and using
disposable plastic products.
5/ Do you think tourists respect the culture of local population?: I do think most of them respect the culture of the
local population
6/ According to you what are the top 3 sustainability issues tourism is facing today?
a/ Negative impacts on the environment (pollution) __ b/ Negative impacts on locals (inappropriate behaviors) 1
c/ Poor employment conditions (limited benefits) __ d/ Limited capacity development (insufficient training) 2
e/ Poor lack of planning (overcrowding) 3
7/ When a client asks you advice for shopping where do you usually take him in priority?
a/ To a shop where you have special connection with owners b/ To a shop known as responsible one
c/ To a shop where items are guaranteed to be made in the country and you explain the clients your choice
d/ Other: ______________________________________________________________________________________________
8/Can you think about examples of illegal souvenirs?: Wild animal products

INTERNAL USE
Role Play (place and tip)
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P I Per IL IK
Remarks:

Date:
NOTE: DO NOT PRINT FROM PAGE 3
 WRITE FROM LATEST TO OLDEST

CLIENT COMMENTS
Positive comments

Date: 11/2022 I Nationality / Size of the group: Israel/ 10 pax

Our guide Peter gave us the absolute best experience for the whole family. Super accommodating, friendly,
humerous, and well organized. Was always on time and helped us throughout just about every part of the tour. From
Hanoi to halong bay to ninh binh, he and the driver always made themselves available to help translate and kept us
informed about the history of each place we went to. With three young kids and a van full of adults, the team was
attentive to our every need.
Date: 12/2022 I Nationality / Size of the group: America/3 pax
Our Vespa Adventures night food tour was amazing, the highlight of our Hanoi experience! Peter, our guide, was
knowledgeable, fun, friendly & a great dining companion. It was our first time ever in Vietnam, let alone on Vespas
especially in Hanoi’s special traffic. It’s a brilliant way of touring the city with the beautiful night lights - very thrilling
especially for my daughters (ages 14 & 16yrs). Our three drivers Bao, Dat & Manh were very skilful in managing the
manual beautifully restored vintage Vespas in traffic! The ride throughout the night was very safe yet exciting - we
each had our own Vespas and helmets. We felt very safe and well taken care of, especially as I’m a single mother
travelling with two girls.
The food was delicious from the street snacks to the spring rolls, banana flower salad, fried pho (like little pillows),
and pork noodle soup. Being hosted so well by Peter at all the different food stops made the visits seamless and
easy. The other highlight that completed our night was our visit to the Jazz Club - a live jazz session for a perfect
ending.
A special shout out to Peter - he really did make our tour memorable, happy, relaxing & welcoming. He took very
good care of us - from stories to taking super photos & videos for us. Excellent, I highly highly recommend this team!
Negative comments or issues

Date: I Nationality of the group:

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Date: I Nationality of the group:

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