True or False

1. controlling is used to ensure that activities in an organization are performed

according to the plans. ( )
2. Controlling ensures efficient and effective use of organizational resources for
achieving the goals. ( )
3. Organizing is the managerial function of recruitment, selection, training,
developing, promotion and compensation of personnel ( )
4. Staffing may be defined as the process of hiring and developing the required
personnel to fill in the various positions in the organization. ( )

5. staffing refers to the number and composition of personnel assigned to work

on a unit at a given time. ( )

6. Leading has become a more acceptable term for the directing function. ( )

7. Motivating refers to how to influence the subordinates to get them do what is

desired. ( )

8. Leading refers to understanding why the subordinates are or are not willing to
do the job, then how to get their cooperation. ( )

9. Control is checking current performance against predetermined standards

contained in the plans ( )

10. Controlling is the measurement and correction of performance in order to

make sure that enterprise objectives and the plans devised to attain them are
accomplished. ( )

11. Controlling Facilitating Coordination in Action ( )

12. Staffing provides fuller and efficient use of all human, physical and financial
resources. ( )
13. Organizing helps business enterprises to adjust to the environmental changes.
( )

14. Organizing helps in establishing working relationship and clearly defines the
lines of communication ( )

15. Organizing promotes growth and diversification of an enterprise. ( )

16. Delegatee is the person who is giving the direction that is, doing the
delegating. ( )

17. Delegator is the individual to whom the tasks are assigned. ( )

18. The practice-pervasive functions of assessment, evaluation and nursing

judgment must be delegated. ( )

19. The control process begins with Measure actual performance. ( )

20. Output Standards measures performance results in terms of quantity, quality,

cost, or time. ( )

21. Input Standards measures work efforts that go into a performance task. ( )

22. Without measurement, effective control is not possible. ( )

23. Concurrent controls make sure that proper directions are set and that the
right resources are available to accomplish them. ( )

24. Concurrent controls Focus on what happens during the work process. ( )

25. Internal control occurs through personal supervision and the use of formal
administrative systems. ( )

26. Controlling does not have any role in facilitating coordination in action. ( )
27. The nurse manager must examine whether the system focuses on the most
critical aspects of their organizations conditions. ( )

28. Controlling does not point out errors in the execution process. ( )

29. To ensure order and discipline, the manager should concentrate in all
management functions except controlling ( )

30. Controlling is an end process. ( )

31. Controlling compares planned performance with actual performance. ( )

32. The controlling process steps in sequence are: Establish objectives and
standards. Measure actual performance, Take necessary action, and Compare
results with objectives and standards. ( )

33. Without measurement, effective control is not possible. ( )

34. Input Standard measures performance results in terms of quantity, quality,

cost, or time. ( )

35. Staffing pattern indicate the number and mix of personnel that should be on
duty per each unit, per shift, per day. ( )

36. Staffing plan determines the number of personnel that must be hired to
deliver on that staffing pattern. ( )

37. Elements of staffing are: The selection of personnel and assignment of

individuals to a division and arranging the time of these persons to work. ( )

38. Staff can be determined by: Noting the number of patients in each category,
and determining time standard for nursing procedures, by listing and analyzing
the procedures required for each patient. ( )
39. Indirect care involves all activities that are performed in the presence of the
patient such as feeding, bathing, treating, giving, emotional support, teaching,
and medications. ( )

40. Selection is the process of locating and attracting enough qualified applicants
to provide a pool from which the required number of new staff members can
be chosen. ( )

41. Determine the best candidates, job analyses, job description and job
specification are the basis for sound selection. ( )

42. Recruitment is a process of choosing from a pool of applicants the person or

persons who offer the greatest performance potential. ( )

43. Interviews are extremely important in the selection process. ( )

44. Placement it is placing employees in positions best suited for their abilities
and career objectives. ( )

45. Staffing practice should evaluate periodically. ( )

46. Staffing needs for personnel policies. ( )

47. Staffing elements include selection, assignment of individuals and arranging

the time of these persons. ( )

48. Direct care includes maintenance and messenger activities. ( )

49. Staffing pattern and plan are components of staffing ( )

50. Staffing pattern is the determination of the number of personnel that must be
hired. ( )

51. Recruits, selects, orients, and promotes personnel development to accomplish

the goals of the organization is the role of the manager in staffing ( )
52. Staffing responsibilities begin with planning. ( )

53. work specialization is the degree to which organizational tasks are divided into
separate jobs ( )

54. Authority is the illegal power assigned to a manager to make decisions, issue
orders, and allocate resources on behalf of the organization to achieve
organizational objectives. ( )

55. The chain of command is an important concept to build a robust organization

structure. ( )

56. A chain of command is established so that everyone knows whom they should
report to and what responsibilities are expected at their level. ( )

57. Responsibility refers to liability or process of answering for what occurs in an

ethical and legal sense. ( )

58. Responsibility is defined as the duty or an assignment. ( )

59. Span of Control refers to the number of employees who report to one
manager. ( )

60. A narrow span of control exists when a manager has a large number of
employees reporting to him. ( )

61. A wide span of control exists when the number of direct reporters that a
manager has is small. ( )

62. Narrow spans allow managers to have more time with direct reports, and they
tend to spark professional growth and advancement. ( )

63. Formal organizational structure it is defined by the executive decision

determined by planning. ( )
64. Organizational chart is defined as a diagram that shows the formal
organizational relationships, areas of responsibility, persons to whom one is
accountable, and channels of communication. ( )

65. Middle-level managers carry out day-to-day operations ( )

66. First-level managers They deal with immediate problems in the unit's daily
operations, with organizational needs, and with personal needs of the
employee. ( )

67. Examples of top-level managers include the organization's chief executive

officers (CEO) and the highest nursing administrator. ( )

68. Examples of middle-level managers include nursing supervisors, nurse-

managers, head nurses, and unit managers. ( )

69. Examples of first-level managers include primary care nurses, team leaders,
case managers, and charge nurses. ( )

70. Decentralization It refers to the degree of distribution of decision making and

action by top management. ( )

71. Clusters are two or three clinically similar units that share resources such staff,
equipments, and educational materials.( )

72. Hierarchy a group of persons arranged by rank, grade, or class ( )

73. Centrality refers to the location of a position on an organization chart where

frequent communication occurs. ( )

74. Motivation is the process in which the supervisor helps the staff member
achieves her own purposes as well as those of the division. ( )
75. Motivation is a force that comes within the individual and depends on the
person’s desire to satisfy some needs. ( )

76. Coordination is creating harmony among all activities to facilitate the working
and success of the unit. ( )

77. Committees it is a group of people chosen to deal with a particular topic or

problem. ( )

Choose the correct answer

1. It is a process of determining the activities to be performed, grouping these
activities into administrative units.

a. Planning
b. Controlling
c. Organizing
d. Staffing

2. It is a continuous task of making contacts with subordinates, training

them, giving them orders, leading and motivating them

a. Planning
b. Controlling
c. Directing
d. Staffing

3. Is a process of identifying, assessing, placing, developing and evaluating

individuals at work.

a. Planning
b. Controlling
c. Organizing
 d. Staffing

4. is the fourth phase of management process

a. Planning
b. Controlling
c. Directing
d. Staffing

5. A process of monitoring performance and taking action to ensure desired

results

a. Planning
b. Controlling
c. Directing
d. Staffing

6. Which of them are elements of directing

a. Delegation.
b. Supervision
c. Motivation.
d. Coordination.
e. All of the above

7. It provides continuous survival and growth of the business through

development of employees.

a. Planning
b. Controlling
c. Directing
d. Staffing

8. is the process of authorizing a subordinate or peer to perform some portion

of one’s official job duties.
 a. Motivation
b. Supervision
c. Coordination
d. Delegation

9. Reasons to delegate

a. Cost containment
b. Time management
c. Team building
d. All the above
10. All are Barriers in Delegator except

a. Avoidance of responsibility
b. Insecurity
c. Fear of being disliked
d. Refusal to allow mistakes

11. Limitations of organizational chart are

a. Does not indicate degree of authority

b. Does not show informal communications
c. it is quickly outdated
d. Possibility exists of confusing authority with status
e. All the above

12. It shows high level management at the top with lines of authority down the
hierarchy.

a. Horizontal chart
b. Circular chart
c. Vertical chart

13. It shows the high- level management at the left with lower position to the
right.
a. Horizontal chart
b. Circular chart
c. Vertical chart

14. It shows the high - level management in the center

a. Horizontal chart
b. Circular chart
c. Vertical chart

15. Disadvantages of centralization are

a. The functions that are usually performed by middle manager are

neglected.
b. Uniformity of polices, practice and decision are fostered.
c. Power and prestige are provided to the chief executive.
d. It is difficult for a nursing supervisor to function as a manager.
e. A and D

16. Advantages of decentralization are

a. Brings decision making close to action
b. People may not permit full and maximum utilization of highly qualified
personnel
c. Increased costs. It requires more managers and large staff
d. Emergency decisions may not be possible

17. Decide which type of span of control is suitable to the manager according
to the following conditions:

1. Self- directed work team

a. wide span of control
b. narrow span of control

2. Competent subordinates
 a. wide span of control
b. narrow span of control

3. Stable and routine work

a. wide span of control
b. narrow span of control

4. Busy and overloaded manager

a. wide span of control
b. narrow span of control

5. Availability of policies and standardized procedures

a. wide span of control
b. narrow span of control

6. More complicated job

a. wide span of control
b. narrow span of control

7. Teaching students
a. wide span of control
b. narrow span of control

8. Newly graduated nurses

a. wide span of control
b. narrow span of control

9. Inexperienced nurses
a. wide span of control
b. narrow span of control
 a. Difficult working condition
a. wide span of control
b. narrow span of control
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Answers
1. T 29. F 57. F Accountability
2. T 30. T 58. T
3. F Staffing 31. T 59. T
4. T 32. T 60. F a wide span of
5. T 33. T control
6. T 34. T 61. F a narrow span of
7. F Leading 35. T control
8. F Motivating 36. T 62. T
9. T 37. T 63. T
10. T 38. T 64. T
11. T 39. F direct 65. T
12. T 40. F recruitment 66. T
13. T 41. T 67. T
14. T 42. F selection 68. T
15. T 43. T 69. T
16. F delegator 44. T 70. F centralization
17. F delegatee 45. T 71. T
18. F must not 46. T ?? 72. T
19. F establish planning 47. T 73. T
20. T 48. F indirect 74. F supervision
21. T 49. T 75. T
22. T 50. F staffing plan 76. T
23. F preeliminary control 51. T 77. T
24. T 52. T
25. F external control 53. T
26. F 54. F
27. T 55. T
28. T 56. T

1. C 11. E
2. C 12. C
3. D 13. A
4. C 14. B
5. B 15. E
6. E 16. A
7. D 17. 1. B ? 6. a ?
8. D 2. b ? 7. a ?
9. D 3.a ? 8. a ?
10. A 4. a ? 9. a ?
5. b ? 10.a ?

Younis Marzouk