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    SR EN ISO 9000-2015 SMC. Principii fundamentale si vocabular

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    21 views62 pages

    SR EN ISO 9000-2015 SMC. Principii Fundamentale Si Vocabular

    Uploaded by

    Nicu Cojocaru

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    © All Rights Reserved
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    -Accitia e Standarare din Romar, UG SERVICE, 1022016. es 0404003; 03. 120.10 aS8Ro- SR EN ISO 9000 Standard Roman ." ‘Octobe 2015 Tu Sisteme de management al calitatii Principii fundamentale si vocabular Custy maragonant sams Funders and vestry (50 S0002015) temas de manapomert dei uals Princes essenio ot ecabusro teoseo201s Aprobare: ‘Aprobat do Directoru General al ASRO la 80 octombrie 2015, Standrdul european EN ISO 9000-2015 ae satu unul standard Inocuigte SR EN 150 90002008, ata publics versiun romdne: 30 octombrie 2015, ‘Corwepander ‘Aces sacar et ae cu oer european ondent _Ehiso soonast8 Acca oe sTANOARO@ARE DW ROMA SST San tes See ewan @asro eeraeemtagetes epaargenatoreagets ia Acca de Standiare in Roman, RIG SERVICE, 165122015 SREN ISO 9000:2015 Preambul national ‘ees! standard oprecins versiunea roménd a standaruli european EN ISO 90002015. Standard fost radis 8e ASRO, fe col stat ca gl verse ofa gi a fot publeat cu pemisunes cen. Aoeststandara repre versa romnd a text In iba englazh standards european N80 8000 2018 Prezetu standard ine in patonil ASROICT 86 Management ali sire cali Aces! standard dese concepelefundamentale $i pencpile managarenuu alti, cre sunt plea n mod unerest + organize care urmseese succes durbl prin mpleantaea unl sistem de management a cata = clentior caro umdroe #8 bind incedere in copabittes nel erganzati de fami in mod ‘onsecrent preduse servi conforme cu cere, = expenaatio care umarase #8 cb increere, in lanl 6 urizare, 8 erin etertoae a prosise ssn vor naps, = orpanzailor 1 prior teresa care urmiresc = ImbunstenteS comunicarea printco itfegere conund« woesbularoa liz! In managerenu cata = orpenzilor cae etatuaan evluares confrmtii cu cennelSR EN IS0 800% + umlzotr de rue, evaiare sau corsutar In domeniul management ali + eleboratoror de standards cones. Cuvee “standard european ftemationa)tebui te "standard roma soca de Sandodzare dn omnia, RUG SERVICE 6122015 ‘SR EN 180 90002015 STANDARD EUROPEAN EN ISO 9000 EUROPEAN STANDARD NORME EUROPEENNE, EUROPAISCHE NORM Septombri 2015 e801 040.03; 03,120.10 mocuio EN 1s0 wuuU:2008 Versanesroméns terme de management al calli Prineipil fundamentale gi voeabular (¢80 8000:2015) ‘Quaty management systems. Systemes de managornent dela Qualtanagementsystam Fundamerals an vocsbubry qualia Prinpesestorels ete. Grundlagen und Beoife 1180 80002015) ‘oemblare "0 90002015) aso 800072015), ‘Act standard european aos adopt de CEN le 14 saptembio 205, Membr CEN sunt obga 8 respate Reglamentul Intern CENICENELEC, cee stpuloaza conde Invcare acest standard ouropesy Ise sibule saul e Sanda national fare nia 9 mosteare Uso actuslzae 9 rlentots bblogrates reletoare a seat standrde atonal pot Nobile pe baz de corre eve Cen de Management CEN-CENELEC sas ouce amb CEN ‘cas tana european ext irl versuri ofa (enters, Kancez8, gamana}. O verslune In ‘vieare at a realzata prin vaGucere sub respensabalea una menbru CEN, in mba se ‘atonas i nttieats Ceriui e Managerent CEN-CENELEG, ae Scala! stat os versione ssa ‘Membr CEN sunt orgarismete nationale do standorszare din: Aust, Bega, Bulgaria, Cor, Cosi. Daremarea, Evela. Estonia, Fianda, Fsta RepubleaIugeslava a Macedon. Fania, Gama (Grecia, anda, Islands, al, Leona, Livan, Loxenburs, Mata, Nara Bans, Novegia. 0) Polonia, Potugaia, Repubica Cana, Romania, Sloveca, Sovena, Span, Suesa, Turia @ Unga CEN ‘COMITETUL EUROPEAN DE STANDARDIZARE European Commie fo Stansardzaton ‘Coma Europuen de Normalisation Eropieches Rome fr Normung Cnt de Management CEN-CENELEC: Avenue Maris 17, 84000 Brussela ‘© TUTS CEN: Toate coplure de exioatare nub ove oma Tresice mod su ezerate membrior CEN EN 180 8000-2015 RO _Asoiaa do Standariare in Romania, iG SERVE, Yas SSR EN ISO 90002015 Preambul ‘Aces document (EN 160 99002075) fost elaborat de omit tani ISOC 176 Management ‘ala gangureea cal ‘Acet standard european treble & peas saul de sandad nana, fe xin publeares unui {est dente, fe pon raticare, pana cel iar in mare 2016, i" oa standart naonsie orfetal webule sf erase pand celta Th mate 2018, ‘Se atrage stonia asupre posi ca anumte elamente se acti document 8 fac subictul ‘Srepturor de autor CEN (qlsay CENELEG] nu Webue corederatresponcabl ponru Keniicrea Sores a tutor depts de ater. ‘Aces document Ilocuigt EN IS 8000-2005. ‘Aces document @ fost abort In earl unui mandat scorat CEN de Comiia Europeans $i ‘Asocote Euopesnd 2 Leu Schenb wae Ta spfnul carntaor esenise ak. Dvectvel (Birecelen Ue Conform Regulamentul nt al CENCENELEG, cxgarismeéle de standarszare dn wmatearele ti Sunt obligate adopt ariel naional acest standard eunpean: Ausra, Belpa. Bugar, Ci. Creat, Danemarce, Evatia,Eslona,Felanda, Fosia Repaid lugslas a Macedon, Fania, Germania, Cruse, ilenda, islnda, Hale, Lstna, Livans, Lisembu. Mats, Mares are, Nonesa Olas, Palon, Portugal, Republica Ceka, Romana, Slovaca, Soverla, Spat, Suede, “Tora Ungar Declare de raicare “Trt standart 160 90002015 fost aprobat de CEN cx CM 160 90002045 ticle madtcare Ascii de Sandareare dn Romania, RIG SERVICE, 16272085 SR EN 150 90002015 cupr e pring om Intod.care 225 23 3 34 32 Ed 38 a8 310 an 31 38 omens de apa Concept tundametale pip ale managorentui cali Sener : ire dai ‘Sistem de management al aia Content organza Cosserne. ‘Angaarenal persona ‘Aborarea pe bara de proces Irnounasre ros deci pe bcd de doves agement retler Dexvcare SG pon ora cancer peice nda Modeis'da SM Dewotares uns! SiC Standards eartoar le SG, ate standards de setme de managenenfimodea e ‘eclnta Termeni deni Termeni efrtr a peroand sa peor. ‘Teen eletr serge. Termeni ett Sisto ‘ermeneterto a cert ‘ermen referee eau ‘ermeneferteria dee, noni documents ‘Teimen' referee Termeni retertoiaesracerica Termeni retertora determine referer achune Temenietetonia aus ‘AnoxaA (norma) Reale dnt concept greprezentara lr graf Bitogate Index allabeti eltemeir (In ibs angle) Ind afabeti el txmeilor (In ba omni) 3 6 Asocia de tandrzare cn Romani, RIG SERVICE, 16122015. SREN ISO 90002015 Introducere ‘Acast standard lterajona urizeaza concopole fundarenisle, penile 91 vocabulrl pants flere ce management a cll (SMC) 91 concile bara pon se standarao efertoare a EMC "Acct Standsra ierajonal asta destnat s4ajte utzon 84 ilaage coneptale fundamental, prnebple9 vossbusrl manapemorull calla, pnt & f capa se mplemenieze USMC in mes eleece 9 eleertg 58 ceeze vaare pond dela ate sandorde rtttose is Sue ‘Aces standard ntmajonal propune un SMC bine defn beret pe un cadru care ltegeazs Concapte fundamental, rine, process g recuse stalls, fefrtonre la callate, pentu a ala ‘rgenaable shi reaizeze obectves. Este aplcab! ter orgenaail,idlere de dmensune, te complextate sau do model de alecere. Standard! mareye cesares congetza une ‘rgenaais pring sbigatio # angalemeniul sh de a rispunde necesssio aopaniorcheglor [lal por ioresale ge ale ob satstaca cu predusale serve sal ‘Aces standard ternational conte snte pinci de management al cat care spina conceptle fundamen descnse In 22 n'23. pet Beare principle de management al cal, exe un ‘shunt care deste fecarepriiopu,un.rafenarent care expicd deco organza eb san onslaerare ici, actvta perry contol element de ogre (375) dupa aproberea ‘fia 6 emote teroare la conguraa producul (388) [SURSA: 180 100072003, 3.1, madet) gaat etviate “management proietla> cel mali lament de ura denfest nt poiet (3.42) [SURSA: 180 10008:2009, 3.1, most) 33.2 ‘management! prolectluh = DBanfesres,organzares, menforzaea (311.3), conlared™ sl raponares tutor aspecttr unut pie! (342) ¢ motwarea ura cer plein el pent a reaizs eblcvele procul {SURSA: 180 10008-2008, 361 3313 bins al configura ‘bist (61) mead une configura (3.10.8) cae aattaceofuncte de tizare fash [SURSA: 150 100072003, 35, macreat) SNGTANATONALA Termeni rt ‘Asociat de Standards dn Romani, HG SERVICE, 11142016. ‘SR EN 1SO 9000:2015 34 Termeni referitor la proces aaa proces Snsarblu de activa corte sau in intratune cae utes elements rare pentru lira un ‘revit ntenfonst NOTA 1 une cont de reat, veel inne un root ate rund lmat de oie (S78) proaa a? 8) some (a7) NOTA 2 In gener, slemerle de irae iran proces srt omente de ape ale tor proces, lr ‘Semeniog do yee sn proce st omer dere peta posse NOTA 3 ~ Atmel clad se fice role dou aay mal mute poses In safe cae sunt eaten Eitepna co pot cn eoomecnccanltnne con oc NOTA. In gener, rocatle ro cpania (12.1) at peniie rezte n coeis conte pet Sauhige vere NOTA Un poo, near conormians (1) slomen coir estat ru pose vali cu sn {Suan pure! Ge vedere saneme ets fos Heer dum et spol NOTA 6 - Aceta cost urul are lament conus dee ce de bat pen sandal [80° {etrmpar le stem cb meagan! mortontn ane SL decane Coates 60 Suppo ‘he SOTEC Drotves, Pot Oona Pad est reais pet aS prover efeslde crue Me [oon element cere sou ot ogeug nates ata 242 rolect ‘roves (8.41) une care costs stun aneabla de ach cootenate contol, cu dat de Inespat data de oes, ineprine pont realsarea un obec (3.71) sosom cert (36.4) specs scare nude costangon refrtoareatinp, cost resus NOTA. Us ee a acs pa rel atc ae pe mlm gee NOTA 2— In ule rote ciectile gf sori de slcre act acustzte cacti (1101) odun(7-8o ort (21) wr ae pea, porard ce poe antasd NOTA = En gr (975 uns pt tect une mr tu ori ms NOTA aries (211 poh nd ro pr ta i NOTA. Cameo near rw ahi ress a ath cn en {SURSA:1S0 1000620035 5, mode! ~ Note data 3 a8 ost masfete 343 Fosizares sletomulul de management a alt races (241) de slable, ocumentae, rpiamentare, menjere !mbunsiaie coninud a unut ‘itm de management a celta (38.4) [SURSA: 180 10010-2005, 31, most Noel fot ese 244 achiata competent roves (3.41) de dobsndve a competent (210.4) [SURSA: 180 10018-2012, 12, moda ‘NOTA NATIONALA™ Terman 32:1 este xgenzae an conte tees decal uearee 6 _Asociatia deStandariza gin Romani, Re SERVICE, saris SREN ISO 9000-2015 345 rocedurs od spectica de eateare@ ure acti sau a unl proces (34.1) NoTA- Pecan ot donne sani 346 3 extomalica vet) 1 face un arenament pen cae o ogonizae (32:1) exer electueazso parte dno func sau un ‘roces (341) a une organiza NOTA 1 oganzate era et na dais do ater al stomui de management (35.3), 69 Nica So potis seat ace paw a gran 9 apa NOTA 2 Act conse ua doe ean comune cefiite de bard pane sandal 150 Inet sera! Se maragonentergance anor Le ecto Coasts 10 Suplomert ‘Sone Greaves, Pat aar seed obligato 24s prolectare gl denvotare samt de proceso (3.4.1) care tanstoma corte (384) pent un obit (36.1) In cern mel ‘etalate pent aol bic NOTA. Ste eas cepa ee py gece 9 dre natant [evap pl enrmae an sew na i, Na gear ol ctf omeashalomerae Se (875) se pte y sate. Conta oun gener efi neon ae curstrabo (370) ert roel (pat ects civ tot de pele eres NOTA 2. In nba eels, wna eso” I dewlapmer eres" and development st eon ‘ena ea Sone pater pur ae ele aio an cas oc bel de poste Setar, inimba fancers enn concer 9 Seicoppenat suprena conten a Sowopparare su oe ‘lamps sonee p ator pou ba espe aoe cans pocent gba ge poles etotae NOTA 9 Ponte alent abt pen aca nt tea cas rota a9 deat (de exp Goes Seas pesos 678, paca psc sow S71) su poke 9 35 Termeni reteritr tem ass Sistem {near e elomere cova sun iteractune 352 infastructurs sito (3.5.1) de fact, echipamente 5 sorvs (377) de cae ete nevie penta tunetonarea une organiza (32.1) 353 Sisiom de management Sneamblu do elemerte corte sau Tn interactune ale unel organiza (3.2.1) pein care so stbtese paleo (3538) gi cbiecbve (37-1), precum gi procesale (341) pi cafe so Tesizoaza goes Solectie [NOTA 1-Un stem de marapenent pote s atze 0 Saud cng Sau ma mute apn, de ears ‘manapern clay (39), arapeort tance Soa arayenents seme NOTA 2 - lamer sstoulu oo maropement ot cat sublese stuctza, lane gi rexpenaitie {Sua pnd hrcona, pa posal pe, congo Shwe ocr nore Fa Asoc de Standard fn Romani, RG SERVICE, 18120015 REN ISO 90002015 Nor 3 = Damani apleare of wu atam ce manazenont pose cide ena nga, hi betes wortese ot epaiapl ech seckes ora arena tas sa su ra ule ‘cic sr gp de rae NOTA ful cae ude men ie ne cis de bck por sna 60 ‘aiuto te de paragon! mempnse haere Se doce fied 60 Seopemert 2 {heSOrEC breces, Part inanimate rate eat 354 tem de management a cla pate a uruletom de mansgement (35.3) efertor la caltte (382) Sreambls de consi care se detsfonr actuiataa NOTA. concen fx ae. sei pga se med cams erperir,tinare, shame de ‘eeu moro, sts ccopafnal penne compose sence) 356 Confimare metrlogics Snsamblu coopera conte penbu a se axgura cd echiamontl do mlsurare (3.1.8) este conform Steorrele(384) penbuuarea sa narjonata NOTA 1 - Inger! contmates meroupe cuce ealouea su vrerea (2.12) orca asta sou feparre (2'29) setae tetzorave tesa, omperrea cu crise retonges pent Ulares ‘Renna «chur acum 9 orca gle esr ae NOTA 2 conimatee metoogs exe could numa deck In momen In eae #8 demons (remerasdonares ectpmernideaauree perm ares trons NOTA. Gu pnt les eo ilo con 5 a re, NOTA. Ceres mersoge su ets dct e cere ent pros (27) gn sit spect [SURSA: 82 100122005, 35, modest Nota 1 fot mst 387 Sistem de nanagoment al msurrt ‘ansamblu de elemente cordate tau To intracjune, necesar pentu 2 s0 bine contmarea Imetoiogc8(3.5 8) scant processor de masurara (3.115), {SURSA: 159 100122003, 3.1, meieata| paiites Eotgaizae> intent gi deete ste uni organiza (3.2.1) aga cum sunt exprimate ofial de ‘managements doa co a a ve (1.1) NOTA - Acta constiue un nue emer conun 9 dete dele de bax pert sandals 160 ‘eta asstrul ae marogenon menprte nana Sto cosmertal{Cavscase 50 Supper 280 Politics refertoar ta cate oli (358) in agar ev eaten (36.2) NOTA 1 Inger, pole feta a cata ete conaacertl cu pes goal a agsnzal (2.2) De il swans (38) srmnen (8%) anon anaes a poy bres Nota Pcp meeps allt ee nace src era po ba pets a Anoci Stantardian dn Romans UG SERGE, tae SREN ISO 90002015, 3810 viene “orgenize> supra sre ceea ceo ogunizae (32) a do 8 Sein, apa cum ete exprinats calonea de a axsta 0 oganzae (3.2.1), aga cum este exprinals de management! ol a nt val) asa tae Blanpenr ince un obec (57.11 emen ung save il bet (371 oneal 28 Termeni refer! i cern asa aii Shee et percep sau aghab XEUPLU- Pre (78), sr), proce (3-41),prsand openzae (32), stam (3.5.1), reek NOTA Colca ot rater (Se exam un eto ol de he, un ama materia (xp (ace chro, un pan soa pee) sou age (exer sad ia al we ane) [SURSA: 150 1087-1200, 311, moses) 362 alte ‘deur In car un aneaba de carctrste (2.10) insngel al unu ait (96.1) Ingepinete Cannel 388) NOTA 1- Toren alts pose tac sseive om a Fa tnd as est NOTA. tinea ope bu neuro extern ait (3.8.1) slogore sau rong slocatdlertsor cone (364) pentu ebiecte (38.1) evind acbesy uzare finetonai [EXEMPLU- la lett ain cates oir iran gisele: NOTA. Ate cid estilo corn refers a call (36), ds ston gone 384 ering ‘evs su glare car ate acl, n paral pth em otpshie NOTA 4 Jn ena! inl ingen 8 regres 0 pacts item sau o Ogos poy wanzae (S21 gipems papi moreso (32 3} anes sau splpiaes sr comcatresoPe mgt, NOTA2--O cna spstents et area care sda, 6 exemp in fama eocunerate (3.88) [NOTA 3 Se poate uae un catet per 2 deena un i speci: de cere de exer coe pet Baa G9. ce ox reer a 039, crea ct BE coe ee [NOTA 4. Carl pot genta de ere pay ees se de enzta int NOTA 5— Pant ees on sataricon (8.2) pose noes ss ncpnesco ate ‘Sumo canear desea exe is Scrat cl gear imei ea ogee 2 -Acia de Standarar i Romani, RG SERVICE, 18272015. ‘SR EN 150 9000-2015 NOTA 6 ata corte unt dre tment conus gre dete oo act pr tance ISO {aetna de manager mente nasa SLs Cosumeria eorslcses SO Speman IReiSOVeC Dewcren, Par Futana on maha pn abiparea ole c le. 365 ina rtertoar a caltate enna 3.84) pen caltate (36.2), 286 rng legals ‘Gonna 3 8.4) eget special de un organism gist 367 ering reglementats Gonna 3.84) pected deo atotate mendetats de un organism leiitv 368 informettrtertoare a contiguaiaprodusulat conmjo (384) sou ate infomall veleosre Is proletares, realzarea, venfcana (38.12), functonaea g sstinrea produ ISURSA: 180 100072008, 3.8, mode} econtoritate etna uel coin (3.8.4) Sih semana te ete se ‘he ISOVEC Directives, Pat 1 i: 3810 efoct contrat (38.9) refrtoare lao uizae ntenonat sau specitoats [NOTA 1- isin die concope de ete! ecnfontit est knpotars dooce aca ar ort Ive snc ee mca obese axpnaes aarp pre BO) # somes NOTA 2 - Uesen ion, aka cum a fot previ ce let (22), pole fect de rts Intalio) cum a naecant de eae su ce merterah pss ete e225) 36u1 Contomiate Indopinrea une corn (38.4) NOTA 1 — Jp mba engeas curt conomanes*® este snenm dor osrecomandst In Rance (amolaoa"™ ete san st necamandst NOTA 2 Aosta corsa uu cre temeri comity denied baza pet sale ISO ‘sos 9 stele rarogener menorte in oowa Se comer Cores 60 Speman > ‘HeISONEC Drecrves, Par” Deanpa fas ast eacaa pn soeupars rete 2 apabitate ‘apactaten unui obic (6:1) de a reaiza un elemeat de iagho (375) {St54) pont el element de age ve Indep certo NOTA~ Termeni retro a copbites proces (3.41) dome sib sunt denn 150 35982 '='NOTA NATIONALA Teoma eanforancenimosergs solar’ nin anexks acb lima ronan conor = ‘SR EN 150 9000:2015 3813 frosabitate Capactate de a reconstisrcul,apoarea sa oalzarea uni cbieet (6.1) NOTA 1 Aue este tn colder un ros (37.8) Sa un sre (3.77), aks 8 poate roan orga mals pcan, ‘Sorc roca + dau ptcteres rail su servic dpa tare NOTA2-Indomenis mato ee acetal ete sn ISONEC Gute 8 3614 Sopendabittate bias de a uncbona cum gcd s slic [SURSA: IC 60050-192, mocicat Nota a ot soree) sass [Seta nove china ae aes on nti care NOTA - Atte care mu crenata srt eel getont, NOTA2- Inova ete de rou sarin pn ec 8 3.7 Termeni rferitori a rezultat aza blac rotate ndepine NOTA 1- Un oblectiv pot fetta te a0 opal NOTA 2 Ole pt gna de toe cecinne (um a8 abc Harr, eae oe mess in Cameras stsiy pcr gen potash In afee nosun|som a het sean eel de ‘rpuraye 22 rive co pret 042) prow (378) proces 34 NOTA 3-un csc pot§exrna nae rod, do exp eu reavat report un sop un cts pears cau aber rfotara eatin (3 2) chp vers st cate uae Sm’ 2 amps (atocoy seu NOTA 4 Inconnt stoner co manogoart al at (35.4), obecbae feta cali (372) sunt ‘ile onan (927 ncn cn pan ora cts (85, Per 9 ie sae NOTA 5 - Acesta const ul div tment crus dre dete de bara pent sacar 60 ‘lator e ston de maregenet wants hanena Se coca Cotgtestes 60 Soper {ReISOHEC Oven Pat Detain fot octal pn modes rote 2 37a ‘bloc efertracatate ‘bit (37-1) Iapatur cu callata (262) NOTA 1 In gear tac relate cla bazezh pe pte eerie fn clit (359). 2 ‘puna 2) NOTA 2 In gna tected a cali sunt spate pet rail, Knee proces (22 eens dn poms 92 ara Coreanize> indepen nul biti (37.1) soci o Standarsare dn Romani, RG SERVIC, 181272015 SREN ISO 90002015, NOTA - Suscagu unl crenzan 3.21) sutinae® nero exon nui ecb lie ieee sale ‘tenons sau teanoare note paar Maat (923) 30 exp con (3.24, eso, vet ona ropa, persue dt opanzape ata (228) atone rp conus. ara ‘cees sustonabil “erganzate> svces (8.73) pe 0 peiosdé tine NOTA 1. Sune uta stint nv esters uel errs ecnanicSneae le ‘Spun fi seme ermoshlr soon wesaoge! NOTA 2 Succes stra ar lois cu piers (323) se uel cganiza, de ex ce (824) poprtan povenld crores, fanzo(325) baa, sacs pons sav ees ars sioment de igle fezunatl nul proces (3.4.1) NOTA - Dac un lamer de grea cyan (321) etn prods (7 6) sau soc 3.77) dpe ‘Go rojenanens erecta ("0") mpl e eps un adou pu soe ear gue et “from np ce enue Uo Sao Somanat se un secu a harbue cut Sheen pean nr pen cers sows Panne ut et ars produs ‘lament do ogo (3.78) al une organza (3.2.1) care poste produ far eitonta une ate aoe nre organiza clo (32.4) zai NOTA + Onnayes uns sus ealzase Hr ecaines eter ne vasac rele re hae {528 pce ex iSonic ors do Sant sonus (07 padre rn as NOTA2.- Blan dinar tur roous xa c cet etn gent gb NOTA 3~ Nrdwar” ate ang carats 6 ooo aac (3.101) canes (60 exonah ‘heelys, Materlle poset sur Tage lvoe esto coer coarua (roma Sveti sou tava gto), Haanare moles peste st courte brur Satuereut ri nif (3.8.2) matron’ medul orev (6s emp progam de casi spa pe eto. etl ara Sener cra es gr dbo 9 carga mu om a7 Servicla lament de gre (3.75) unt organiza (32.1) cu el pun 0 activate destqurat n mod necesar Inte orgntzabe clon 3.24) NOTA 1 Blame dominate sera sunt n errata NOTA 2- Senchl implcs ade sti a ria 2 len pe 8 sic cre (384) clara ‘ecm ect eaves sew pote pia rela ca and sence bree, ‘isos suse axgancabir pic, nonp eaansse NOTAS- Furs un sen paste inp, de exenp, uma: ect tects po unpre (3.7) ang anal cer de exp tear unt evi att ect nn intr ra cet ergs ant eee per laren ul posi tangs (8 exemple ences 60 noma (8.2) In corte tarsi do ‘rosie "NOTA NATIONALA — fy corel eos snc ucware eres oc ear ale ngs ere or swore’ ropes iomof are! Ge meal ce brave spe dcsebre os eas 6 Soran peat on rontr tracer nee pepanoet aad estne Asoc de Standareae cn Romar, RUG SERVICE, 10120015 ‘SREN 180 9000-2015 are naam percent (de exempts lt reaver), NOTA. Inger cer bein de seis ‘Sena abe NOTA -Peromarh se rapotaue ala para carta, le para caltat NOTA 2 - Potemana se goat pots la manapementl G3 sea (33:1) proces (341). rosie 8) sesh (77), satanetr (5 eau eponcon( 32) NOTA 3 - Act conse unde temeni corun nse ching de tard gent stardarsel 190| Toor i ssera! de managonet menurte in anara ee cocinera Coralia 0 Supper ‘fel SOneC Orecres, Put Geb os moe on maeaea ale 2 ar8 eet earn NOTA'1-Un estate stl, post sau rapa deo ate NOTA 2 - Incense aes, ipa denen de nomat (32) lot de neers su ‘Nnayes und avons cargos sp pasa sae NOTA. Rac ese caractzt nse pin fea eveierte oe fapa cum su defen Gis 150 752008 353) penser foya com cure sto Gna 150 722008, 3613) sev a conan NOTA 4 acl ete adaee cal cao combo a caneesrier und ewrner (och schireares. ‘umstaren 9 Baebeay abot Ge spar orate nChias 90 3.2mm 964 NOTAS- Cova se eae at rer atin oe xs run plates nor concep NOTA 8 ma crate unl ae ome cnt re sie ce bs pil 80 ‘rows eaten co rengunert mrjensenoera Ss soeonemas Coatdnes 180 Supplement the Sone orechos Pat boing abt mocha adapter 3740 ‘ticle ‘ela dre roztatul but resursle uate amt ‘tcaetate ‘raul near active pantcate sunt reazate i rezutatelelanicate sunt obtauto NOTA - Aceta conte unt ahve temen comune die de bx8 pent stnsrle 150 ‘Siar a stare erage merfonaein taxa Sts dosinarnay Conslated SO Supra {Te iSONEC reches, Pat F Detar 'e at moat rn adSojres sunt Ih fia coer Sint 38 Termeni refertor la dat, informal gl document dae fopte despre un able (3.8.1) 382 informagi date 3.81) sematiatve ae3 dover oblectve {ate (2.81) care sus existe sau verictates url ues 2 _Arocia de Sanreae cn Romani, RG SERVICE. 161122015. movnormne fad oe MOA dane vor 8's cue on roars porovectone acces B97) genta Sistem informational “sito ge mansgement al altti>refes de canale do comnicar vent inte organza (3.2.1) aes ‘ocurent Infomot (3.8.2) i mediul care le conine [EXEMFLU- vegeta (3.8.10, specape (8.7), eeument peceeSMa, apr anders NOTA. Masi poat ite, clon magni, conc ea eo, ga au erton mast Tdembrate Sasser NOTA 2 = Up aniambls de doounri, de exon specie i Ire, ete mum in mod Hecvet Sonera NOTA 3 - Arumio cone (6.4) fe sxempt carr Go Igo) sunt viable go tate tule de Sree. Tea pat ona cere fre para spa (se vemos cet ea Fear a ee) nu vega ab ext ata de af egnte) Informati documentate Intomats (2.82) care neces af controlae i mentint deo organiraj (9.2.1 mpreund cu med car lacontne [NOTA ‘-tormape ocumertnte ol xan eet eof med dh ce 28, NOTA2-Iermape socumertata pte + starr de management (53), ns a proces (4 1) ora + romain expt incr epanzoe (acumen) + ove al recut eb napstrs (3810), NOTA 3 eata corte un dre temens cams nite deine de bazaar stand 180 {Redon tere rangonon mere natn acon cos Bo Soe 3a7 ‘pecifcatie ‘Soeur (8.5) care conte crn (96.4) EXENELU - Marl ati (8.88), lan at (289), dese ine, document peceual insrcne de ‘hasan ae seams anata te ss Siesera tS NOTA 2 Se poate iusnpla ca, pn sabe ceri, o souticae stables supra exe Be fecal Swe cat sop t cae =e howe 388 ‘manual a alti ‘Speaitie (8.7 pentu sistem! do management i cai (3.54) al une crpasizaf (2.1) NOTA Meno cy etn ya prt 048 ot a ete conentae we 27 aceite Snderzae fn Romani RIG SERVICE, 18122016 SSREN ISO 9000:2015 ase plan al cata Soectcafe (187) cae precizess procaduie (45) 9 resurseleasocae ore wor faptcate un ‘hic (36.1) spocte, ce de ete ne NOTA scale pssst eu ingore se oss care reer a rocode (8.4.1) 68 management a (sii 3:3) ¢ proces cedure apesuts 37S) semout (S77) NOTA. Un plans case eter deseo py le manus al (3.88) sau ae dosent (385) preva NOTAS- Un plana eat etn general unl nents pene cal (339, 3810 Iovegistrare cit F.8.8) pn cae oe dec reuters se urznaca coven actor NOTA 1 eit gt ite, de exonp, peta ofeize vssbtsee (5.1) gent 8 trina ‘oun rise in vere (38.2), ache evniv (912 slun crete (8122) NOTA2- Inger aie naceatca egies corr rear saat plan de management al prolectulu Socument (388) cafe spectea ce este necesar penta rower (342) singe obiecivat(obectvele) (3.7.1) [NOTA 1—Un lan de management x pc Webuser pln cal (2.89) NOTA 2- Plant de managonert precited asomene sau face rf fata cum 2: {sien ego cu shu ease resi, pra, be, maapomert (933) rss (879) ‘Seager ed meager sh sey espa rarapner wee pd cn [SURSA: 160 10008-2003, 371 3942 verte ‘Confmace, pin fuizare de dover oboctve (3.8.3) 68 conjoe (384) species au fost ndepinte SETA accor recent ur cere ees ns oe aye [NOTA2. Ace dere peu veteae sutures derumi un pees (41) 6 cies NOTA Coroner este uta penta desenne sare cespuacr a ‘algare {onfmare, xin furizare de dover obioctve (3.8.8) 8 cere 2.84) pet wizare sau apcate intentonat eu fost ndepinte NOTA 1- Cova etn noes pert voltae reat ural nse. 8 sau alu ae ome ‘Gh cotoriae 1) prea lure case staatve Sau oraluaes dost (305 NOTA. - Civili ene uat prt deren staan coset NOTAS- Condi de wzare peruano rele sau smut fvidena staat contiguratih Irvegstare 9 rapotare ofc case nfrmafilrefetoare la configura prods (2.68), stai ‘modiesorbepuse 9 sad implementa modceriraprebate 2 Asocita de Standardized Romani, RG SERVICE, 11272015 ‘SR EN 180 9000-2015 [SURSA: 180 10007-2008, 37} 3818 az specie ‘plana caltt>subioc paral cai (3.8 8) NOUA feats eye eet pw 8 eta owe Saprl res (4), pre (7, {[SURSA: 190 10005:2005, 210 mostiat- Nota 1 a fost madifeat 3.9 Termeni rferitori a client Teedback “Saiaci chentuiu> opin, coment 9 expat ale teres! fi@ de un produs (37.8), un ‘servis (877) sau un procs (41) de rata a recaraior [SURSA: 180 100022014, 3.6, mosfca-Afotinls In defn ean servic] 392. ‘alstacta cont Dercopte a cont (3.24 despre msua In car attract au osndepnge NOTA 1 - Se poste co ateptrea cera srt cuca de emsnzeb (2.1) sau clr do cert (espe pnd ce a tort ron (378) seu sec (377) Poa ecea peru amperes Ul tna ad Senshtacge a corso se mampnensa spare 4 uns ccna acd sess Mc Nt (ec Inger mpi sauce NOTA 2. Felamaie (3.93) curt un nestor conn uns gd ct sale col, de absent ‘Scstora nun automat en grande salar chr NOTA 3 - Cir doc corre cSetu (264) au ost agra cu an nde, enamel ‘amat ng eto sets chu [SURSA: 169 10004-2012, 23, modest - Neel au fot madiest] 393 feclamatio ‘Satsfacla clenulu> exprinarea Insatetecel,aaresla nel cyganzati (321) refertos la produsu (376) sau serveu! (377) acest sau la proces (3.4) hse de Waar ereelmatil, [Scare ese agteptat m mod expt sau mpi un repune sau rezeufe [SURSA: 189 10002-2014, 32, modifeat-A fostine nef Service furizat lontut iterates aire ovanzafe (321) 5 clon (8.2.4), pe parcusul club de via al produsul (B78) saualsorvein(3.77 lwmenul seve") [SURSA: 189 100022014, 2, maafest-A festincls In defn teen serve] 395 od de conduits penta satisfctiacllentulul bromisian ute clonfor (224) do care o ovanizafio (321), refrtoare la comporaren sa, care \izean ranatajiea Safa conta (3.9.2) fa prevedeionconene NOTA 1 - Fever conte fol ince elect (371), cons, mis, nbn (8.2) 60 cots 6 Drswain (348) ovate srecbmoti S83) NOTA2-In 0 1000:2007, amen cen Ueto eco cond pent stuf conti ISURSA: 190 100012007, 3.1, modiiat -Termenul co" a ost ror3s ca Yemen admis nota 2 @ fost modest} 29 Avoca de Stantardzare dn Romana RUG SERVICE, 1122018 SSREN ISO 9000-2015 396 igi “eatc clef deracord, generat deo Yelamape (9) wml unl mor de PRL (32.7) NOTA. Ute aganzap (221) port cone (3.24) rs exe. nest sata co un ‘ro’ Pe i scoala sto, txpinates mabe! deur Yocaraj aun cid ese tit ‘ronal poe pun ape aa un fi ocd el reaoval oe arf ls reson {Ritrda de Pr Ale cpanea pvr ca al sie 7 oops ovo reas ca teppei dete se sod name agus [SURSA: 1S0 100082007, 38, most) 340 Termeni reertort la caractoristicd certcteratiek frissurd dstinciva NOTA 1 -O carers poste inerentsu su NOTA2- Ocaretrsc posi aad su canta NOTA. Sunt here cae de crc pt cum umessk 8) co (de enmpls costes mzanie ela, mee su lee) >) sonal (Se ong oahe, te, guste aus, ude} ©) conponamenite eer pee ens, sete), tempat (de engi pci, aii, deposit, cna ©) genomic exalted le au efter ura, ronal (som viza masa in) areca refertare ia cals ‘Garectonsg (310) meres a unui bic (3.6.1) refrtoare lao cori (3.64) NOTA -nerentinsannd cae we ncaa, specs cao eases permanent NOTA 2. O caressa aout ur te! (6 eeepc) ee carats rtrnare ISchas one map 3103 factor uman arc (3.101) © unel pesoane, care are un impect esupa unui obec (36.1) hatin onecerare NOTA, - Caactis pat oe, conve say soe NOTA. Facto uma ot ave un eps seria sx lon de menage (3.53) 3104 competent epactate de a ape cunotat bla pentu a cbine rezutat ntenonate NOTA -Competrs demonstrat ee uno conratca aia NOTA 2 ata conse nul dow lamar come drive dete de tard pent sarorsee 190 ‘sfoters est conareqerer marr hanera Sa caret Coreleses 60 Supper {FeiSGIEC Dreches, Pat Detrijamnfad em mah p apes ts | 0 -Aeociis de Standrar in Romeni, RIG SERVICE, 0272016 SGREN ISO 9000-2015 3108 arncteratick metrologies ‘Garactorsies (3103) eae post inna rezutselemssuri (311.4) NOTA 1-Eenpamany de méswar (3:16) 268 mad cbr ma mute crazastl mero NOTA2- Caractescte moles pa cons suet de eden 31086 configura arectorstet (310.1) functional gi fice corlate ae unui provus (3.7.6) au sve (277), dfinte Ininormape retertoaro ls conigurapaproduull(38.8) {[SURSA: 80 10007:2003, 9.3, medial Afst ns in din termenl er 3107 ontlgurai de bara ‘ifort ftertoar a configura produsu (68) sprbate care stables caractrste 10.1) Uru reaus (378) sau sore (377) nun aut moment cafe sesesc a lena pent ec {in cel cl de al prodnl sou serve {SURSA: 180 10007-20033 4, moda foot ilu in deine terenul seve] 3.41. Terment refrttor la determinare aan ‘determina Selvate pent a identica una su mai mate carecoritc (3.10.1) valor or spectice nates Sotorminare (3.11.1) a pot, adsevri sau ofescti (37.1) unu bic (2.61) pent a adept bictve (37.1) siabite EXCL Aran fects de management pain prot deri (3.40) arten cer (084) ‘er (0.28) rsa’ coche (12.2) ale pares NOTA. Anaes goat telus de aseranes etoarea fio. 10) aaa ‘monitoriare tomar (1.1) 9 tt nl tom (5:1, oes (4.1, pr (2.78), sec (37.7 amu 8 [NOTA Pee dtzinarea stil posto navele de vaca, superar sau otsener cred NOTA2; Menon gra emi it umd). cane pment NOTA 3 = Acsie contain re Semen comune cisco ask panne tna 50> ‘eters eters de monogare morfeni mare SL ocymertl Console (SO Sunponet IBeISOIEC Oreches, Pot Grits ma ots ast moacoeerota 2s fet caine smasurare ‘roe08 (341) de deteminare a oe valor [NOTA 1- Contam 10 25942 vl dele ogee vase cast NOTA 2 Peale cartnle ual rite emer omar le dele de baz8 prt sandal 180 ‘laos ste ae management enn n arana a documents Corot 190 Sopher {feiGones SrechesPat Bota fos oil pon dane a ” Ascii do Standaraare dn Homan, RG SERVICE, 16018 ‘SR EN 1SO 9000:2015 2 Droces de masurare ‘neamble de opera envy determine vl unl cath ais ‘chipament de misurare Inermont do masurre, sofwae, talon de mdourre, materi! de rele su sparse sui eau ‘combnate # neato necesar peu Yeleare proces de masurare (3118) sanz inspoctio determina (2.13.1) conforms. 6.11) eu carl (3.64) specteate NOTA += ack reat! ue nape sal conomtnte,sue pose u pen stout de vee Gann NOTA2- Reta une iapet pat aia conti acofontle (389) savin gd de carota sate incereare Cotermnare (3.111) onform cu crn (384) pent o uzare sau aple intenfona specica NOTA, Sst el et reve wa att (387 oe esp ee eva ais ‘valuare a progreslut “Tnanapementl pret apeceas propresu obi realzares obactvelor (271) projet nay NOTA 4 Aeon evlitve ete eect in pre corespurciowe se cl de Wis apron Se ae aS pce pla Fl ee thy os 88 NOTA 2 Rani ew Hopeuas crs pny ok mane pt [SURSA: 180 10006:2003, 34, modfeat-Notele eu ost modesto 3.42 Termeni referitor la actune 324 {efune prevent ‘Sehune de eine a cauze une naconformn (288) polenale sau aati posible tua nedorte [NOTA 1- Peta ma mt cawzo pet oneconfomtat pear NOTA 2- Aurea prover et rp pet a preven apa n tmp ee aurea crac (3 122 ‘ha itopnas pete roven Torah aaz2 ‘eflne covet Sohne de elminare a cauze une neconfomi (3.6.9) 9 de prevene a respaiet NOTA Potente mal mute cuz pert reeromist NOTA? Acuna execute pind pert & preven rapa np ce aes provers (3.121) ‘Ste npr pneu a oven seria NOTA 3 - Acta conse ual dn tment corre 6 Aree dete oe tnd port sande 190 ‘eters essen demaragenet rants honena Se cocmertld {Crete 150 Sapemen (HeIGOnEC Greve Pat Defiant tos moaheata pn aeipre aa’ 2 8 soci de Standarae dn Romania, FAG SERVICE, 1812015 ‘SR EN 150 9000-2015 3323 corectie schon NOTA Ocoee pate irkapesk nse impress dip acne cree (3122) NOTA2. 0 coece pte fe exempt, operas (3.126) sau een (3 124 reclasare ‘odieare a cast (3.6.8) unl produs (3.78) sau sere (37.7) necanfom (8.8.8) pet a face onto eu erie (364 rte de cae inate ass. rogare dus fabricate vtorare dea utiza sau olbora (3.12.7) un produ (376) sau serves (87.7) cae nu ese confor Cuennjoe (36-4) specie iesnare uel neconormii (3.8.9) dotectate NOTA ~ In genet 0 derogue ci tabcsbe ese ian ls twats 6 posse sau soc cae au Cracoat (101)mesreme (260) hcl mer speedo ene Gal gral Pan o carta lms proce! seri sau parca et pete eum tae ‘ctozare de aso abate do a corinole (3.4) spectcate nial pent un produ (278) sau servic (7.7) mainte de ratzaro acesula NOTA In gurl o derogare Ine etre et acct par o carat mt de produ ss ‘ares Sa Spars dtp iat perro ats ire asa7 beraro ‘rane de a ooo laetap uimdtoare unui pres (2.41) sala wma proces NOTA ~ In eget n contol sotare documents (3.8), tomer ebro et Ua cre ow sx aan ovesane 3 ruares em 9 ezeunarts ne ate Fepreluerare Seune asupra unui produs (3.76) sau sonic (37,7) neconform (3.6.8) panty 2 face conform cu cennle (384) NOTA Reprearea pst ects ou scent ale rca su seri rear aaa reparare Schepens (376) 0 er (97.7) aon (38. pet ae sett env uae tentonal NOTA 1-0 repre de scees 2 uu produ sau evisu neon, foe resp pout Sa serv ib ce oes Se pane anges oo ope sa cds ya copes ie noe NOTA 2 Reparaes inte aun deemed nines apa ir prod 4 rv ara cron, Dar oiveotne nur xompirca pote armenia NOTA3-Reprare poate fect sau schinbap e produul nu served ncaieen. 21240 febtare {Schune asupra uni produs (2.7.6) sau servi (3.7.7) neconarm (2.6.8) peta piece wtiarea invenponta inal EXEMPLU- Recor, dpe yo SERIE, warns ‘SR EN 150 9000:2015 NOTA- hn suas series nce, tare es ipiedat pr nroperea sends 3.43. Termeni referitor la audit sass susie ‘proces (3.4.1) estas independent document n scopul ber de dover bite (3.8.3) 9 frakare lr cu sbacthtele peau 8 determina masura tm care sunt Indep cir do oud Bian NOTA 1 hari samen le as sist a tamara (3.1.9) oom (6.1) obit (Se In cower cos ponedrd (245) eke Se poor caer oe regen! per cbt NOTA 2- Un ast ote n utter Fare) pac et Soar pare 8 Pat) poe han av cons (18. savor oud caran (23) ce NOTA 3- usu ire rune uno ua de indo, srt conse oe sau utes cence? (32. rst per anlze (0.1.2) eect de marogoment (3.3) te sop ma pl Sea bara. Fiperesbitie potvachasasthcregs acgere, "sa Pane & Semen pon pee NOTA. Auta exteme ned see cus numte in gener de sends pate 9 i par Aut (Ge secan pare unt cone de pare ayn meen enenaof, ea fer 22) au de fresco i mune scanre Aude oe le par tun cnaise de para ce te ote Frdeoeders Samat cave maours cover Trepstoes cv sas agerie guronarerige NOTA 5 Act conte unl dete tan cut nee deine de bxk pet etadartle 150 ‘ettoare asters de menaganent menjrte nana Se dosent Conslstes SO Sapemor (PeiSOnec Osecives Put Osta p noe fot rode pee smina seca eer (ecru tre emans doves eau ou ot dg rae 3 2432 Sui combinat Sut (213) efectuat Ia un sngur sudat (2.13.2) pentru cous sau mai mute ssteme de ‘management (3.5.3) Imoreund NOTA - Pale ual sen de managonant cae pot noe nan su combina ot § esate win endorser feta alam se menegenan boss sarc eau pera cre som apa ‘Spunape (a) 433 ad comun fut 18.1) eects a un sing aut (2.13.12) de doud sau mal mute oranzat (3.2.1) uate ais4 Program de audit Snsamblu de unl eau mal mute audtur(2.131) plaifate pe un anu ner de tmp crete pre un seopanume [SURSA:1S0 190112011, 3.13, mode) 3138 ‘omeniu audtata ‘roplarea mele uni aut (313.1) NOTA. a geraa somerauliclee 0 decrre locale Re, a union apanetonla Sete prone (3, [SURSA: 180 10011:2011, 5.14, modieat A fost modes not] pian de aust ‘Sescore a actor ga acorturorponruun auc (3.13.1) Es Aeccii de Stndariste dn Romans FIG SERVICE, 10122016 ‘SR EN 1SO 9000:2015 [SURSA:180 1901-2012, 315] ‘ansamblu de polite ( 5), proces (3.45) sau cain (3.64 wzate carters ft de cae esto compara dovaga cbc (8 3) [SURSA:1S0 190112011, 32, modicat-Expresia"sovel de aut a fost inocu cu "dove ebiotie] 3138 ovads de aust Invicta, dela ate fatto sau ae informa care sunt relevant n rapt cu eerie de aude 137) giaunt voteabie [SURSA: 160 190142011, 93, modioat Nota a fot limint) 3139 ‘onstatrl ale aul ‘ulate ale evar dovezier de aud (3.138) cleat tn aport cu cee de aud (3.13.7) NOTA - Conte asin conformfate (3611) su economia (3), NOTA 2- Cans aul ptcondice la Wentesres opruniier panty mbunaaiee (3:31) su a Invogeores tuocr rte NOTA 3s cz n cre etre a au (3.13.7 su sleate dn conta gate (8.6) sa dn coneo ‘plarnio(267,cepeaaron thu fost fsenumdd i iba erpecs compres (eran) a0 ‘rovcomelane’ econo) [SURSA: 150 19011-2011, 34, modifent- Note a fost modest) feral sien aut (13.1) dups Mares In consierae # cbncvelor aud gi ture ‘naar audi (243 9) {SURSA: 180 190112011, 3 5) asst ‘lent al auatuut ‘organiza (821) sau peroand care sod un ai 2.13.1) [SURSA. 180 19011-2011, 56, modifica: Nota fost omit suatat ‘rpnizape (82.1) care este austata [SURSA: 180 19011-2011,37] a43.49 hia ‘Sut>persoand numa e audtt (3.13.12) pena ait ahi de ava (313.14) [SURSA 180 100112011, 3.12] a4344 expen termi (913.10). [NOTA 1- Un autor (3.1.5 dn cin de aul ents dveret andi al ep oust 36 Aoela oe Standartzare Raman, RG SERVICE, 1122015 ‘SR ENISO 9000:2015 NOTA2. Eetipade aut got nce auton nome [SURSA:1S0 19011-2011, 38, mosteat) ais ersoand care efectueard un aus (3.13.1) [SuRSA: 180 19011-2011, 8) 31346 expert tehnic St persoand cre furizeazd experts sau cunogine specceechipe de auc (3.13.14) NOTA Spr yeni va a pcg 0:2. pron (941) a ane NOTA2- Un expt enc nu acerca n aur (2.1215)n an de au (2.194) [SURSA: 160 19011:201, 310, mosieat- Note fost meet] 34347 Sbeerator “ persoand care nsoene ech de a (3.13.14) dar mu aconesz8ca un autor (3.19.15) NOTA - Un cosenator poate 8 merry a uaa (18.12), al average elements sau a atl pap Imracate (923) cre epstaca manera av S189) [SURSA: ISO 190112011, 311, maiicet - Verbul.a audi a fost mina in coin, No ‘modest fost 36 ‘Asocita de tandareare din Romani, RG SERVICE, 11272015 SREN ISO 80002015, Anoxa A (informativa) Relafile dintre concepte si reprezentarea lor grafic Ad General |p etaborarea terminolog, vlaile inte concopie se bazeazi pe formarta leramicd 2 ‘arate ner specs asf! nest cea mai sven descr s nl consnpt ete formats pan ‘umirenspecr soe 9 desonsrescaratenscler cre! dferenpaz Ge concep sala pine Sa ‘to Exist tol forme primare de rai Ite concept inccae In prezeata anexs: poner (@ se veona ‘2), para ae vee A) asco (a 0 vse A). AZ Relate generica CConcepele subordanate in cad irahiei mostenesc toate caracersisle concep) de rang Superior §corin dossier io acester caractorsta care le dfeertaza de concapie de rang Seperate) 0 oa (ae) de evap ce pres er Sanne wa IN apo Rolie generico sunt desreeprint-un evant sau dlagram arbre fk stge (ae ves gu an) Exemplu adapt dn 150 7042008, (6522.0) noting primavard vars toamnd Figura A‘ — Reprecentare grafic a une ela geneice fe partva ‘Concept suboronst inca ler emeazs contents concept evan supe. Ge cxamplu pemdvare, var towns qi ama pot defn ca parse. consul an Pra ‘Compara, ese Inacecvat 84 Se Getneascd were Insoria (0 posi caratrsed a veri), ca pare auncin as Retaile partie sunt eprezentate prin schema deforma uni gable fr spe ase vedea Fura a2) ‘Gxempaadaptat din 150 7042008, (6.5.2.1) Ee rimavars va ‘oamna faa Figura A2—Reprezentare grafic a une relaielparthive 7 Aceiat de Stndardzare dn Romana, RIG SERVICE. 17122016 SREN ISO 90002015, Ad Relatie asociativs Reletie asocitive nu pot ofr especlsucct al descrrior care exist In relate generics ‘arte, dar sunt tle In Woifcarea nar leiden concept sal n cacrul un! stom de oncopl, ce exorpi atza ofc ctl oalzae, activate rez nsturent feo, ‘materal prods Relaile asociatve sunt reprezeiae rn fie cu vr de sige f cat gua) capat (se veda ‘Exempla adept de 0 704-2009, (82) srucieea vara ea —~e _ Figura A3—Reprezentare grafcd a une! reli asociatve AS Diagrame concoptuale Furie do ia Ad pind la A16 repress diegrame concoptusle pe care se bazoazS grupsiie {emata dn areal. Doosrce ceil termenior se repet anita nol erent, se recomand 8s ac8 referee ‘tical pont a consuta ora atl ere perecand (Schone) Trad el space. autontate in domeniat pee configura management de acl a5) Harnet 319) persant sou gu de persoare orscane ‘care condice 9 cotoearno ‘eagonsatatepartate scoala tana he ‘be penis oct tsetse congue persoand sau grup do ee Eset ee ooeeaaar seternteent cemetieme “ne soiaraetien sara i a sateen ey ‘mpcare in contri la ‘evi peta api ‘beste comune Figura A.4- Concept refetoare la clasa 3.1 ,persoand sau personal” giconcepte atocate Aeocisi de Standards in Romani, RIG SERVICE, 1012016. ‘SR EN ISO 9000-2015, organiate (32.1) porsoand su gup de porscane care ar prerle sale unef co responeabiiah autor ri, Benny a ndopin bce content at organiza (922) ‘ombnafe de aspects narpe funete metologiet ‘rextome ce pt aves un 329) fect asupra rod near 0 unite uneenatt ou ‘orgenats aboraes8, reeporeabiats denvtares gretaares asm gah ‘obiechvlr eae pen dtnea gi Implanentare sistomul ‘demanagement "mieura parte intrssatl (8.2.3) pertoan sau rganzate care oad rose feta, poate fates “eeu se pote porape 0a inal cain tects de 0

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