Nubia Ruiz

5328 N 94th Ln. Glendale, AZ. 85305 | 323.434.8970 | nubia2318@icloud.com

Objective
Dedicated and results-driven process improvement engineer with a strong background in organizational
leadership, project management, and a proven track record of implementing process enhancements. I am
seeking to leverage my skills, experience, and certifications to drive operational efficiency and excellence
in a challenging role.

Education
ORGANIZATIONAL LEADERSHIP- PROJECT MANAGEMENT, BA (In Progress)
ARIZONA STATE UNIVERSITY
· Major: Organizational Leadership
· Related coursework: Project Management

Skills & Certifications

MANAGEMENT
 Seven years of retail banking management.

COMMUNICATION
 Excellent communication
 Proficient in leading and presenting within small groups
 Fluent in Spanish

CERTIFICATIONS
 LUMA- Practitioner certified
 Udemy Six Sigma White Belt certified

PROGRAM PROFICIENCIES
 MS Office, Desert Financial Programs, QuickBooks, Run by ADP.

Experience
PROCESS IMPROVEMENT ANALYST | Desert Financial Credit Union | 2020-Present

 Utilize business process reengineering (BPR) techniques to model and analyze business
processes for efficiency improvements.
 Conduct data analysis to identify areas for process enhancement and make data-driven
decisions through process mapping and other PI tools.
 Research and evaluate opportunities for process flow variance deficiencies.
 Lead project teams and develop project plans, scopes, schedules, and communications.
 Monitor key performance indicators, identify performance gaps, and implement change
management techniques for efficiency and quality improvements.
QUALITY ANALYST | Desert Financial Credit Union | 2018-2020

 Analyzed and reviewed new business account and loan documentation to ensure
compliance with Retail Procedure guidelines.
 Conducted consumer reviews for accuracy and communicated defects to branch
employees and management.
 Collaborated with various teams for process improvement and procedure updates.
 Acted as a liaison between Desert Financial and Customer Service Profiles.
 Addressed formal company complaints and managed member comment cards.

SERVICE MANAGER | Desert Financial Credit Union | 2016-2018

 Reviewed loan closing documents and resolved branch QCD's errors on loans and
accounts.
 Met teller sales goals and provided banker coverage for members.
 Assumed branch management responsibilities in the absence of the branch manager.
 Assisted with member complaints and provided solutions.

OFFICE MANAGER | Allstar Passports & Visas | 2015-2016

 Managed employee payroll and benefits.

 Handled office supplies and equipment procurement.
 Oversaw day-to-day operational activities, including email communication and financial
transactions.
 Acted as a liaison between clients and government departments.
 Recorded and tracked financial transactions using QuickBooks.

ASSISTANT BRANCH MANAGER/LEAD TELLER/TELLER | JPMorgan Chase Bank | 2010-2015

 Led the hiring and training of new staff.

 Maintained employee records and processed payroll.
 Acquired new member relationships and reduced risk and loss.
 Supervised cash management and ensure compliance with company policies and
procedures.