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To the Editor, The Times of India, To the Editor, The Times of India,

Sir, Sir,
New Delhi. New Delhi.
Through the columns of your esteemed daily, I wish to express my concern about Through the columns of your esteemed daily, I wish to express my concern about
frequent breakdown in our locality. frequent breakdown in our locality.
The condition of power supply in our locality is indeed, very disappointing. The supply The condition of power supply in our locality is indeed, very disappointing. The supply
breaks down very frequently and at odd times, mid-night or the after-noon. This results breaks down very frequently and at odd times, mid-night or the after-noon. This results
in suffering to children and old people. Fans, coolers and refrigerators become useless in suffering to children and old people. Fans, coolers and refrigerators become useless
during hot days. during hot days.
This matter has been brought to the notice of the S.D.O. Electricity many times but This matter has been brought to the notice of the S.D.O. Electricity many times but
they did not answer. they did not answer.
I request you to publish this grievance so that the authorities concerned realize the I request you to publish this grievance so that the authorities concerned realize the
difficulty and look into the problem, and do the needful. difficulty and look into the problem, and do the needful.
Thanking you. Thanking you.
Yours Truly, Yours Truly,
Charles Henry Charles Henry
Reading Comprehension Reading Comprehension

1- O objetivo da carta acima é:. 1- O objetivo da carta acima é:.


( ) sugerir ( ) reclamar ( ) elogiar ( ) sugerir ( ) reclamar ( ) elogiar
2- Que problema tem ocorrido no bairro do remetente? 2- Que problema tem ocorrido no bairro do remetente?
_____________________________________________________________________ _____________________________________________________________________
3- Esse problema é frequente? Quando costuma acontecer? 3- Esse problema é frequente? Quando costuma acontecer?
_____________________________________________________________________ _____________________________________________________________________
4- Que pessoas têm sofrido com esse problema? 4- Que pessoas têm sofrido com esse problema?
_____________________________________________________________________ _____________________________________________________________________
5- Segundo o leitor, ele já contatou o serviço de atendimento ao cliente diversas 5- Segundo o leitor, ele já contatou o serviço de atendimento ao cliente diversas
vezes. Alguma providência foi tomada? vezes. Alguma providência foi tomada?
_____________________________________________________________________ _____________________________________________________________________
6- O remetente deseja que a carta seja publicada de modo que as autoridades: 6- O remetente deseja que a carta seja publicada de modo que as autoridades:
( ) mudem a empresa de fornecimento de energia ( ) mudem a empresa de fornecimento de energia
( ) criem um plano especial energético ( ) criem um plano especial energético
( ) tomem ciência da gravidade do problema e façam o necessário ( ) tomem ciência da gravidade do problema e façam o necessário
7- Retire da carta: 7- Retire da carta:
a) Remetente: _________________________________________________________ a) Remetente: _________________________________________________________
b) Destinatário: ________________________________________________________ b) Destinatário: ________________________________________________________
c) Jornal em que foi publicado: ____________________________________________ c) Jornal em que foi publicado: ____________________________________________
d) Saudações que encerram a carta: _______________________________________ d) Saudações que encerram a carta: _______________________________________
____________________________________________________________________ ____________________________________________________________________

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