Audit Guide

Opening Meeting Close out meeting

 Introduction
 Confirm Objectives of audit
 Confirm the scope and criteria of audit
 Review the finding categories
 Review the audit plan and confirm the
time and meetings with audit
participants
 Summarise audit method
 Clarify report method
 Establish communication link
 Confirm the times of daily wrap up and
close out meeting date and time
 Thank everyone for their participation
 Thank everyone for their cooperation and
assistance
 Summary of areas being audited
 Feedback on positive observations
 Describe your findings
 Explain when they will get the report
 Take questions from participants
 Thank everyone and close the audit

Effective communication Typical questions

Good listener Please describe your day to day activities.
Open body language Who you are reporting to?
Show your interest How many staff do you have in your team?
Not to find faults Who are your clients?
Keep eye contact What sort of risks are you dealing with?
Clarify your question How you make sure of your staff competencies?

Structures of questions
1-Start the conversations 2- Get more details 3- Alternative(confirm)
How you describe your So, this is how you communicate So, this is the only form you
day? safety rules with participants? record….

Why is that needed? Is this how the process identified Is this procedure being relevant to
the non-conformities? the process you described?

Why you choose to do it What sort of feedback is recorded How do you monitor improvement
this way? in this register? in your routine management
meeting?

What is that for…? This is how you get the approval Note: This step is very important
on plans from participants? for collection of objective evidence.

Important note:
Always communicate and confirm audit findings (non-conformities) before the final
close out meeting. This will avoid timeless discussion and confusion with the auditee
whilst conducting the close out meeting.

Rev: 2020-001-02