Supervision Managing For Results 10th Edition Newstrom Test Bank

Supervision Managing for Results 10th
Edition Newstrom Test Bank

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Chapter 07 Leadership Skills, Styles, and Qualities
Multiple Choice Questions
1. A leader who has fidelity, strength of character, and credibility has which important
leadership trait?
A. desire
B. integrity
C. self-confidence
D. judgment
2. A leader who can carefully analyze and consider thoughtfully before acting has which
important leadership trait?
A. desire
B. integrity
C. self-confidence
D. judgment
3. A leader who has a high level of personal drive and enthusiasm has which important
leadership trait?
A. desire
B. integrity
C. self-confidence
D. energy
4. The greatest leadership Kris has is that she can easily build bonds with others and inspire
them with a vision. What is her strongest personality trait?
A. self-awareness
B. self-management
C. social-awareness
D. relationship management
7-1
5. The greatest leadership Joy has is that she can use empathy to sense other people's
emotions and understand their perspectives. What is her strongest personality trait?
A. self-awareness
B. self-management
C. social-awareness
6. Which of the following is an effective way for a manager to build trust with employees?
A. ensure that the employees respect the manager
B. place less value on individual employee talents
C. avoid threatening the values of others
D. trust only when employees deserve it
7. The belief by employees that their supervisor will consistently behave with integrity is
called _____.
A. trust
B. Theory X
C. Theory Y
D. Coaching
8. Which of the following is true about Theory X?

A. It is a theory based on employee trust.
B. It is a theory that assumes people like to work.
C. It explains the bulk of traditional management action.
D. It is more applicable today than Theory Y.
9. Which of the following is true about Theory Y?

A. It is a theory that assumes people do not seek responsibility.
B. It is a theory that assumes people do not like to work.
D. It is more applicable today than Theory X.
7-2
10. Which of the following is an assumption of Theory Y?

A. Work is as natural as play or rest.
B. People dislike work.
C. People avoid responsibility.
D. Job security is most important
11. Mark sets goals independently and makes all decisions for his team. What is his leadership
style?
A. autocratic
B. democratic
C. consultative
D. participative
12. Luisa presents problems to her team and consults experts before making a decision. What
is her leadership style?
A. autocratic
B. democratic
C. directive
D. participative
13. Jesse fully involves his team in the decision making process. What is his leadership style?
A. autocratic
B. democratic
C. consultative
D. participative
14. Which of the following is an example of a participative approach to leadership?

A. management meeting
B. suggestion box
C. list of objectives
D. benefits package
7-3
15. Which of the following is a reason participative management sometimes fails?

A. Supervisors enjoy changing old habits.
B. Employees always buy in to this approach.
C. Employees feel intense performance pressure.
D. Supervisors enjoy sharing power.
16. Which of the following is not a factor in determining the best leadership approach?
A. the level of structure
B. the amount of real supervisory power
C. the quality of leader-member relations
D. the plan for contingencies
17. Your authority as a supervisor has not been clearly defined by top management. What
leadership approach will work best for you?
A. authoritative
B. directive
C. participatory
D. contingency
18. Larry has a lot of real power in his supervisory position. What leadership approach will
work best for him?
A. authoritative
B. democratic
C. participatory
D. contingency
19. The range of leader control in an autocratic style to individual freedom in a participative
style is called the _____.
A. continuum of leadership
B. contingency model of leadership
C. democratic style of leadership
D. situational model of leadership
7-4
20. The idea that employees vary in competence and motivation to perform and that managers
should adapt their approach based on employee development stages is called the _____.
21. A supervisor who places a high priority on developing the skills of employees to manage
themselves and engage is self-leadership is a _____.
A. superleader
B. substitute for leadership
C. steward
D. caregiver
22. A supervisor who enables a highly skilled employee to facilitate a new hire orientation is
trusting that employee to be a _____.
A. superleader
C. steward
D. caregiver
23. Supervisory _____ retain their level of accountability for resources and results while
giving up their need for control.
A. superleaders
B. substitutes for leadership
C. stewards
D. caregivers
24. A supervisor who demonstrates a supportive attitude toward employees is a _____.

A. superleader
C. steward
D. caregiver
7-5
25. Robyn often takes time to check in with her employees about how they are feeling and she
listens to their needs. What type of leadership is she demonstrating?
A. superleader
C. steward
D. caregiver
True / False Questions
26. The emotional intelligence emphasis of knowing one's strengths and limits is called
relationship management.
True False
27. The emotional intelligence emphasis of keeping one's impulses under control is called
social awareness.
True False
28. The emotional intelligence emphasis of using empathy to understand people's perspectives
is called social-awareness.
True False
29. Employees should be wary of managers who have strong judgment skills.
True False
30. Leaders who feel good about their past performance and future capabilities have high
confidence, which is an important leadership trait.
True False
7-6
31. An assumption of McGregor's Theory Y is that the expenditure of physical and mental
effort in work is as natural as play or rest.
True False
32. An assumption of McGregor's Theory X is that the external control and the threat of
punishment are not the only or the best means for bringing about effort toward organizational
objectives.
True False
33. An assumption of McGregor's Theory Y is that the average human being has an inherent
dislike of work and will avoid it if possible.
True False
34. An assumption of McGregor's Theory X is that the average human being prefers to be
directed, wishes to avoid responsibility, has relatively little ambition, and wants security
above all.
True False
35. Autocratic or directive leadership is when a leader independently sets goals, makes
decisions, and demands obedience from the people supervised.
True False
36. Participative leadership involves employees in the decision making process.

True False
37. Democratic leadership is when a leader consults a group before making a decision.
True False
7-7
38. It is important to have adequate time to discuss an issue when solving a problem though
participative leadership.
True False
39. The participative approach to management can fail if supervisors feel it results in loss of
power for themselves.
True False
40. Older leadership models implied that the need for leadership should be fully balanced
between concerns for people and production.
True False
41. An authoritative leadership style works best in situations where a leader has lots of real
power.
True False
42. A participate leadership style works best where the supervisor's authority is clearly spelled
out by top management.
True False
43. A manager may determine which leadership method to select based on the individuals and
circumstances involved.
True False
44. According to the Hersey-Blanchard model, supervisors should not adapt their leadership
approach to fit the development stage of each employee.
True False
7-8
45. A supervisor may be a caregiver by demonstrating a supportive attitude toward

employees.
True False
46. Supervisors should avoid offering apologies whenever possible.

True False
47. Supervisors are leaders as well as followers.

True False
48. Much of a supervisor's role can be substituted by experienced employees, clear policies
and rules, or a cohesive work group.
True False
49. It is important to ensure that the new workforce adheres to traditional styles of dress and
traditional hours.
True False
Short Answer Questions
50. The process of influencing and supporting others to follow you and do willingly the things
that need to be done is called ___________________.
7-9
51. List the four types of emotional intelligence.
52. ___________________ is a set of assumptions in which a supervisor acts as if she or he

believes that most people don't like to work and that they wish to avoid responsibility and
prefer job security above all.
53. ___________________ is a set of assumptions in which a supervisor acts as if she or he

believes that most people can set challenging goals, provide their own initiative, and exert
self-control to attain their goals.
54. A ___________________ refers to the total approach a supervisor uses in trying to direct,
activate, or otherwise provide a motivational atmosphere for employees.
7-10
55. ___________________ leadership is the act of fully involving employees in decision

making processes so that their ideas are used and they are fully committed to the solution's
success.
56. The belief that the leadership style that will be most effective in a given situation can be
predicted by examining the intensity of three interacting factors is called
___________________.
57. The ___________________ is a range of leadership approaches that progresses from the
extremes of autocratic control by the supervisor to complete freedom for subordinates.
58. A ___________________ is a supervisor who places a high priority on developing the

skills of employees to manage themselves and engage in self-leadership.
7-11
59. ___________________ are factors that are already present in the task, organization, or
employees that diminish the need for various kinds of supervisory leadership behaviors.
7-12
Chapter 07 Leadership Skills, Styles, and Qualities Key
Multiple Choice Questions
1. (p. 172) A leader who has fidelity, strength of character, and credibility has which important
leadership trait?
A. desire
B. integrity
C. self-confidence
D. judgment
Bloom's: Remembering
Difficulty: Easy
Learning Outcome: 7-1 Describe the essential skills of leadership, and explain the four parts of emotional intelligence.
2. (p. 172) A leader who can carefully analyze and consider thoughtfully before acting has which
important leadership trait?
A. desire
B. integrity
C. self-confidence
D. judgment
Difficulty: Easy
3. (p. 172) A leader who has a high level of personal drive and enthusiasm has which important
leadership trait?
A. desire
B. integrity
C. self-confidence
D. energy
Difficulty: Easy
7-13
4. (p. 173) The greatest leadership Kris has is that she can easily build bonds with others and
inspire them with a vision. What is her strongest personality trait?
A. self-awareness
B. self-management
C. social-awareness
Bloom's: Applying
Difficulty: Easy
5. (p. 173) The greatest leadership Joy has is that she can use empathy to sense other people's
emotions and understand their perspectives. What is her strongest personality trait?
A. self-awareness
B. self-management
C. social-awareness
Bloom's: Applying
Difficulty: Easy
6. (p. 177) Which of the following is an effective way for a manager to build trust with
employees?
A. ensure that the employees respect the manager
B. place less value on individual employee talents
C. avoid threatening the values of others
D. trust only when employees deserve it
Bloom's: Applying
Difficulty: Easy
Learning Outcome: 7-2 Differentiate between the assumptions of Theory X and those of Theory Y, and explain the importance of trust.
7-14
7. (p. 177) The belief by employees that their supervisor will consistently behave with integrity
is called _____.
A. trust
B. Theory X
C. Theory Y
D. Coaching
Difficulty: Easy
8. (p. 175) Which of the following is true about Theory X?

A. It is a theory based on employee trust.
B. It is a theory that assumes people like to work.
D. It is more applicable today than Theory Y.
Bloom's: Understanding
Difficulty: Easy
9. (p. 175) Which of the following is true about Theory Y?

A. It is a theory that assumes people do not seek responsibility.
B. It is a theory that assumes people do not like to work.
D. It is more applicable today than Theory X.
Difficulty: Easy
7-15
10. (p. 176) Which of the following is an assumption of Theory Y?

A. Work is as natural as play or rest.
B. People dislike work.
C. People avoid responsibility.
D. Job security is most important
Difficulty: Easy
11. (p. 178) Mark sets goals independently and makes all decisions for his team. What is his
leadership style?
A. autocratic
B. democratic
C. consultative
D. participative
Difficulty: Easy
Learning Outcome: 7-3 Recognize the various leadership styles, and explain the benefits and prerequisites of a participative approach and
the reasons for its potential failure.
12. (p. 178) Luisa presents problems to her team and consults experts before making a decision.
What is her leadership style?
A. autocratic
B. democratic
C. directive
D. participative
Difficulty: Easy
7-16
13. (p. 179) Jesse fully involves his team in the decision making process. What is his leadership
style?
A. autocratic
B. democratic
C. consultative
D. participative
Difficulty: Easy
14. (p. 180) Which of the following is an example of a participative approach to leadership?
A. management meeting
B. suggestion box
C. list of objectives
D. benefits package
Difficulty: Easy
15. (p. 180) Which of the following is a reason participative management sometimes fails?
A. Supervisors enjoy changing old habits.
B. Employees always buy in to this approach.
C. Employees feel intense performance pressure.
D. Supervisors enjoy sharing power.
Difficulty: Easy
7-17
16. (p. 181) Which of the following is not a factor in determining the best leadership approach?
A. the level of structure
B. the amount of real supervisory power
C. the quality of leader-member relations
D. the plan for contingencies
Difficulty: Easy
Learning Outcome: 7-4 Discuss the factors a leader should consider when selecting a leadership style, and explain two models for choosing
a style on a situational basis.
17. (p. 181) Your authority as a supervisor has not been clearly defined by top management.
What leadership approach will work best for you?
A. authoritative
B. directive
C. participatory
D. contingency
Difficulty: Easy
18. (p. 181) Larry has a lot of real power in his supervisory position. What leadership approach
will work best for him?
A. authoritative
B. democratic
C. participatory
D. contingency
Difficulty: Easy
7-18
19. (p. 183) The range of leader control in an autocratic style to individual freedom in a
participative style is called the _____.
Difficulty: Easy
20. (p. 184) The idea that employees vary in competence and motivation to perform and that
managers should adapt their approach based on employee development stages is called the
_____.
Difficulty: Easy
21. (p. 184) A supervisor who places a high priority on developing the skills of employees to
manage themselves and engage is self-leadership is a _____.
A. superleader
C. steward
D. caregiver
Difficulty: Easy
Learning Outcome: 7-5 Discuss the leader's responsibility for being an effective follower, actions for helping employees become self-leaders,
and the impact of substitutes for leadership.
7-19
22. (p. 181) A supervisor who enables a highly skilled employee to facilitate a new hire
orientation is trusting that employee to be a _____.
A. superleader
C. steward
D. caregiver
Difficulty: Easy
23. (p. 186) Supervisory _____ retain their level of accountability for resources and results while
giving up their need for control.
A. superleaders
B. substitutes for leadership
C. stewards
D. caregivers
Difficulty: Easy
24. (p. 186) A supervisor who demonstrates a supportive attitude toward employees is a _____.
A. superleader
C. steward
D. caregiver
Difficulty: Easy
7-20
25. (p. 186) Robyn often takes time to check in with her employees about how they are feeling
and she listens to their needs. What type of leadership is she demonstrating?
A. superleader
C. steward
D. caregiver
Difficulty: Easy
True / False Questions
26. (p. 173) The emotional intelligence emphasis of knowing one's strengths and limits is called
relationship management.
FALSE
This is called self-awareness.
Difficulty: Easy
27. (p. 173) The emotional intelligence emphasis of keeping one's impulses under control is
called social awareness.
FALSE
This is called self-management.
Difficulty: Easy
7-21
28. (p. 173) The emotional intelligence emphasis of using empathy to understand people's
perspectives is called social-awareness.
TRUE
Difficulty: Easy
29. (p. 172) Employees should be wary of managers who have strong judgment skills.
FALSE
Leaders with good judgment can carefully analyze and consider thoughtfully before acting.
Difficulty: Easy
30. (p. 172) Leaders who feel good about their past performance and future capabilities have
high confidence, which is an important leadership trait.
TRUE
Difficulty: Easy
31. (p. 176) An assumption of McGregor's Theory Y is that the expenditure of physical and
mental effort in work is as natural as play or rest.
TRUE
Difficulty: Easy
7-22
32. (p. 176) An assumption of McGregor's Theory X is that the external control and the threat of
punishment are not the only or the best means for bringing about effort toward organizational
objectives.
FALSE
This is an assumption of Theory Y.
Difficulty: Easy
33. (p. 175) An assumption of McGregor's Theory Y is that the average human being has an
inherent dislike of work and will avoid it if possible.
FALSE
This is an assumption of Theory X.
Difficulty: Easy
34. (p. 175) An assumption of McGregor's Theory X is that the average human being prefers to
be directed, wishes to avoid responsibility, has relatively little ambition, and wants security
above all.
TRUE
Difficulty: Easy
35. (p. 178) Autocratic or directive leadership is when a leader independently sets goals, makes
decisions, and demands obedience from the people supervised.
TRUE
Difficulty: Easy
7-23
36. (p. 179) Participative leadership involves employees in the decision making process.
TRUE
Difficulty: Easy
37. (p. 178) Democratic leadership is when a leader consults a group before making a decision.
TRUE
Difficulty: Easy
38. (p. 179) It is important to have adequate time to discuss an issue when solving a problem
though participative leadership.
TRUE
Difficulty: Easy
39. (p. 180) The participative approach to management can fail if supervisors feel it results in
loss of power for themselves.
TRUE
Difficulty: Easy
7-24
40. (p. 181) Older leadership models implied that the need for leadership should be fully
balanced between concerns for people and production.
TRUE
Difficulty: Easy
41. (p. 181) An authoritative leadership style works best in situations where a leader has lots of
real power.
TRUE
Difficulty: Easy
42. (p. 181) A participate leadership style works best where the supervisor's authority is clearly
spelled out by top management.
TRUE
This style works best in situations where authority is not clearly spelled out.
Difficulty: Easy
43. (p. 182) A manager may determine which leadership method to select based on the
individuals and circumstances involved.
TRUE
Difficulty: Easy
7-25
44. (p. 184) According to the Hersey-Blanchard model, supervisors should not adapt their
leadership approach to fit the development stage of each employee.
FALSE
Difficulty: Easy
45. (p. 186) A supervisor may be a caregiver by demonstrating a supportive attitude toward
employees.
TRUE
Difficulty: Easy
46. (p. 187) Supervisors should avoid offering apologies whenever possible.
FALSE
Difficulty: Easy
47. (p. 184) Supervisors are leaders as well as followers.

TRUE
Difficulty: Easy
7-26
48. (p. 185) Much of a supervisor's role can be substituted by experienced employees, clear
policies and rules, or a cohesive work group.
TRUE
Difficulty: Easy
49. (p. 185) It is important to ensure that the new workforce adheres to traditional styles of dress
and traditional hours.
FALSE
Supervisors should observe and understand the new workforce.
Difficulty: Easy
Short Answer Questions
50. (p. 172) The process of influencing and supporting others to follow you and do willingly the
things that need to be done is called ___________________.
leadership
Difficulty: Easy
51. (p. 173) List the four types of emotional intelligence.
self-awareness, self-management, social-awareness, relationship management
Difficulty: Medium
7-27
52. (p. 175) ___________________ is a set of assumptions in which a supervisor acts as if she or
he believes that most people don't like to work and that they wish to avoid responsibility and
prefer job security above all.
Theory X
Difficulty: Easy
53. (p. 175) ___________________ is a set of assumptions in which a supervisor acts as if she or
he believes that most people can set challenging goals, provide their own initiative, and exert
self-control to attain their goals.
Theory X
Difficulty: Easy
54. (p. 178) A ___________________ refers to the total approach a supervisor uses in trying to
direct, activate, or otherwise provide a motivational atmosphere for employees.
style of leadership
Difficulty: Easy
7-28
55. (p. 179) ___________________ leadership is the act of fully involving employees in
decision making processes so that their ideas are used and they are fully committed to the
solution's success.
participative
Difficulty: Easy
56. (p. 181) The belief that the leadership style that will be most effective in a given situation can
be predicted by examining the intensity of three interacting factors is called
___________________.
contingency model of leadership
Difficulty: Easy
57. (p. 183) The ___________________ is a range of leadership approaches that progresses from
the extremes of autocratic control by the supervisor to complete freedom for subordinates.
continuum of leadership
Difficulty: Easy
7-29
58. (p. 184) A ___________________ is a supervisor who places a high priority on developing
the skills of employees to manage themselves and engage in self-leadership.
superleader
Difficulty: Easy
59. (p. 185) ___________________ are factors that are already present in the task, organization,
or employees that diminish the need for various kinds of supervisory leadership behaviors.
substitutes for leadership
Difficulty: Easy
7-30

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Supervision Managing for Results 10th

Edition Newstrom Test Bank

Multiple Choice Questions

8. Which of the following is true about Theory X?

9. Which of the following is true about Theory Y?

10. Which of the following is an assumption of Theory Y?

14. Which of the following is an example of a participative approach to leadership?

15. Which of the following is a reason participative management sometimes fails?

24. A supervisor who demonstrates a supportive attitude toward employees is a _____.

True / False Questions

36. Participative leadership involves employees in the decision making process.

45. A supervisor may be a caregiver by demonstrating a supportive attitude toward

46. Supervisors should avoid offering apologies whenever possible.

47. Supervisors are leaders as well as followers.

Short Answer Questions

51. List the four types of emotional intelligence.

52. ___________________ is a set of assumptions in which a supervisor acts as if she or he

53. ___________________ is a set of assumptions in which a supervisor acts as if she or he

55. ___________________ leadership is the act of fully involving employees in decision

58. A ___________________ is a supervisor who places a high priority on developing the

Multiple Choice Questions

8. (p. 175) Which of the following is true about Theory X?

9. (p. 175) Which of the following is true about Theory Y?

10. (p. 176) Which of the following is an assumption of Theory Y?

True / False Questions

This is called self-awareness.

This is called self-management.

This is an assumption of Theory Y.

This is an assumption of Theory X.

47. (p. 184) Supervisors are leaders as well as followers.

Supervisors should observe and understand the new workforce.

Short Answer Questions

51. (p. 173) List the four types of emotional intelligence.

self-awareness, self-management, social-awareness, relationship management

contingency model of leadership

substitutes for leadership

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