Module 6 Tools 39 Rev1.1

Copyright © 2009 EMC Corporation. Do not Copy - All Rights Reserved.
Symmetrix V-Max Series

Installation & Maintenance Workshop
Module 6: Tools
© 2009 EMC Corporation. All rights reserved.
Module 6 - Tools -1
Module 6 - Tools
After completing this module, you will be able to:

y Download and install new Procedure Generator on
classroom PC
y Use new Procedure Generator to create a Procedure
y Download Enginuity Code and SymmWin on classroom PC
y Download and configure EMC Remote on classroom PC
© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 2
Module 6 - Tools -2
Lesson 1: Service Readiness Website
After completing this lesson, you will be able to:

y Reference the Service Readiness Website for
configuration information
y Locate, download and use EMC Procedure Generator
Module 6 - Tools -3
Service Readiness Website
Configuration information is available on the Service Readiness website under the Configuration tab.
Module 6 - Tools -4
Accessing E-Lab Navigator
Products and Software on the Service Readiness website. E-Lab Navigator is a web based query
solution to EMC support Matrices.
Module 6 - Tools -5
Symmetrix Procedure Generators on the SR website
Various procedure Generators can be obtained from the Service Readiness Website. Select Processes
& Procedures, EMC Procedure Generators then Symmetrix Procedure Generator.
Note: The Service Readiness Website can be accessed through the Global Services website
(http://www.cs.isus.emc.com/) by selecting SSR Config Group.
Module 6 - Tools -6
Symmetrix Procedure Generators
Symm 5 and below
Procedure Generator III no longer supported
5x66 level and above
5x65 level or below and above
Symmetrix Procedure Generator is available in the Internal website a Customer Procedure Generator is
available on PowerLink. Note that there are several version of Procedure Generator available for
download only one is supported for DMX-3&4 and V-Max;
Procedure Generator I
Procedure Generator II
Procedure Generator III (no longer supported)
Symmetrix Procedure Generator
Module 6 - Tools -7
New Procedure Generator

y When down loading the new
Procedure Generator
CreateProc.smp is copied into
separate folders
c:\createprocedure\script\5874,
\5773, \5772, \5771, \5671, \5670
y These files must then be copied to
the symmwin directory on your pc
– 5874, 5773, 5772 and 5771 copy the file
into .\bin directory
– 5671 and 5670 copy the file into .\ucode
directory
As seen on the next slide Procedure Generator III is no longer supported. The Symmetrix Procedure
Generator is the Generator that should be used by default for all procedures on 5670 and above.
When down loading the new Procedure Generator document files are copied to c:\createprocedure.
The Symmwin script file CreateProc.smp is copied into c:\createprocedure\script and split into
separate folders (\5772, \5771, \5671, \5670). These files must then be copied to the Symmwin
directory on your pc.
Module 6 - Tools -8
Procedure Generator installation
During the Procedure Generator download you can see the c:\createprocedure folder being
automatically created. Note that the instructions to copy CreateProc.smp to your local SymmWin
folder are shown.
Module 6 - Tools -9
Procedure Generator install 5874
Copy CreateProc.smp from

C:\createprocedure\script\5874
to
C:\SYMMWIN_5874\bin
In this example the user had created separate 5773 and 5874 versions of SymmWin, each of these
instances of SymmWin will need to have the CreateProc.smp file copied into the sub folder (\bin for
5771 and 5772 \ucode for 5670 and 5671). This example shows only the 5874 folder being updated.
Note that the Createproc.smp file already existed but is still being replaced with the later version.
Module 6 - Tools - 10
Enter and Run a Procedure
After the Symmetrix Procedure Generator has been downloaded and the SymmWin folder has been
updated, launch SymmWin (5874 show here). Once logged in select Procedures then Enter and Run
procedure. In the Module name field type CreateProc in the Procedure field type run() as shown
above.
Enter and Run a Procedure continued
All Compares of this upgrade MUST be done prior to running this script:
For Config Upgrades you are asked to select the orginal impl bin and the upgrade impl bin file.
For Code Upgrade or New Installs or Power Down or Non Bin File Change or Epack Loads, you are
asked to select the system impl bin file.
Note: You must be running the same symmwin level that the upgrade will be done at.
Enter and Run a Procedure continued
In this example a non bin file change type procedure (Online Selective VTOC) was selected, if a bin
file change procedure is selected you will be required to select both the current and upgrade bin in
order to create the procedure.
You are required to read the information shown in the “Known Upgrade Issues” field, then check to
confirm. After the confirmation box is checked you may select “OK to generate” a success message is
shown indicating that your Procedure has been created and is in the ProcDoc directory.
Note that a benefit of this new Procedure is the CE did not have respond to a list of questions or
manually enter any detail, SymmWin was able to input the required information by referencing the bin
file.
Enginuity Packs
Enginuity packs are used to fix problems in microcode and the Enginuity Packs website should be
accessed to check if a pack is needed for the Enginuity to be loaded. Prior to loading any Enginuity
Pack, verify the Symmetrix doesn't currently have a Enginuity Pack loaded by issuing the
E7,SYRN,,,'T‘ inlines command. Various Enginuity levels require unique packs.
Lesson Summary
Key Points covered in this lesson:

y Service Readiness website
y Procedure Generator
Lesson 2: Global Services Website

y Use the Global Services Application download area to
download Microcode
y Use the Global Services Application download area to
download EMCRemote
y Configure EMCRemote settings
Application Download Area
Microcode Download can be found on the Global Services website (http://www.cs.isus.emc.com/).

Select Application Download area for a list of download options.
Microcode Download
Select Microcode Download to access the download FTP sites.
Microcode Download FTP Sites
Many different FTP download sites are used to accommodate locations.
Microcode Download Folders on the FTP Site
This displays the ftp site for USA Ftp Site #1 from the previous screen. Each directory indicates an
Enginuity code level, select the directory to expand it and view the files.
Enginuity Releases
y Operating Environment for Symmetrix
– Each processor in each director is loaded with Enginuity
– Enginuity allows the independent director processors to act as one
Integrated Cached Disk Array
¾ Also provides the framework for advanced functionality like SRDF, TimeFinder, etc.
5874.121.102
Symmetrix Hardware Microcode Field Release Level of

Field Release Level of
Supported: ‘Family’ Service Processor
Symmetrix Microcode
52 = Symm4 (Major Release Code
(Minor Release Level)
55 = Symm5 Level) (Minor Release Level)
56 = DMX/DMX2
57=DMX3-4
58 = V-Max
The numbers that define an Enginuity level have specific meaning. In this example, the 58 represents
the V-MAX hardware, 75 is the microcode family, 121 is the field release level to the microcode, and
102 is the field release to the service processor code.
Non-disruptive microcode upgrade and load capabilities are currently available for the Symmetrix.
EMCRemote Download
Select EMCRemote to download.
Installing EMCRemote
EMCRemote can be installed as a Client only application, a Host only application or

as both a Client and a Host application.
Installing EMCRemote
The Third Party

Maintenance (TPM)
version of EMCRemote
for Service Partners
requires a license key.
The versions of
EMCRemote
dowloaded from the
internal website do not.
The Third Party Maintenance (TPM) version of EMCRemote requires a key, the
versions of EMCRemote downloaded from the internal web site do not.
The defaults should be used wherever possible.
EMCRemote Installation
The internal CS version of EMCRemote does not require a key for installation. The
sr.exe file can be downloaded from the internal site and will need to be executed from
a run prompt.
License acceptance is mandatory.
EMCRemote Installation
Accept the default values. Although now named EMCRemote it installs in C:\Program
Files\EMC\SymmRemote. This was the old name for the product.
EMCRemote Execution
EMCRemote is launched from the Start menu. The first time it is launched it will
need to be configured.
EMCRemote Configuration Wizard
A configuration wizard starts, click Next to proceed to the computer name screen.
Here you will enter a name that will identify the PC on which EMCRemote is run.
Accept the default values.
EMCRemote Configuration Wizard (2)
EMCRemote can be configured to display and interact to each users preferences. A

series of screens will allow you to tailor the application. Accept the default values.
The Windows Shortcut Keys setting allows you to send all shortcut keys to the remote
EMCRemote host application. It is recommended that the shortcut keys be executed
locally because the EMCRemote interface will allow shortcut keys to be sent to the
remote host on an as needed basis.
The defaults are recommended.
EMCRemote Address Book Wizard
You will be prompted to run the address book.

If you wish to configure connections to the Symmetrix Service Processor select Yes
and click Finish. To access the address book a password is required. The password is
set the first time it is entered and is required on future access. The address book
wizard will guide you through the process, click Next.
EMCRemote Address Book Wizard (2)
Provide a description of the connection. Each connection requires a unique entry in

the address book. Password: RAII
Click Next.
EMCRemote Call Manager
The connection information is now stored and an icon created.
Lesson Summary

y Global Services Website
– Application Download Area
¾Microcode
¾EMCRemote
Lesson 3: Powerlink for Service Partners

y Use Powerlink Website for Tools for Service Partners
Service Partner Downloads – Use PowerLink
To download the tools discussed in this module externally go to http://PowerLink.emc.com
Select\quick links\click more\ click EMC service partner web\ click Symmetrix (top of page)\ then
Procedure Generator.
Service Partner Web on PowerLink
The tools discussed in this module can be accessed externally on the Service Partner Web on
PowerLink.
Lesson Summary

y Powerlink for Service Partners
– Download Area
– Configuration Information
– Documentation
Module Summary
Key Points covered in this Module:

y Service Readiness Website
– Procedure Generator
y Global Services Website

– Microcode
– EMCRemote
y Powerlink for Service Partners
Closing Slide

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Copyright © 2009 EMC Corporation. Do not Copy - All Rights Reserved.

Symmetrix V-Max Series

© 2009 EMC Corporation. All rights reserved.

After completing this module, you will be able to:

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 2

Lesson 1: Service Readiness Website

After completing this lesson, you will be able to:

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 3

Service Readiness Website

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 4

Accessing E-Lab Navigator

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 5

Symmetrix Procedure Generators on the SR website

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 6

Symmetrix Procedure Generators

Symm 5 and below

Procedure Generator III no longer supported

5x66 level and above

5x65 level or below and above

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 7

New Procedure Generator

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 8

Procedure Generator installation

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 9

Procedure Generator install 5874

Copy CreateProc.smp from

Enter and Run a Procedure

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 11

Enter and Run a Procedure continued

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 12

Enter and Run a Procedure continued

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 13

Enter and Run a Procedure

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 14

Enter and Run a Procedure

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 15

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 16

Key Points covered in this lesson:

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 17

Lesson 2: Global Services Website

After completing this lesson, you will be able to:

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 18

Application Download Area

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 19

Microcode Download can be found on the Global Services website (http://www.cs.isus.emc.com/).

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 20

Select Microcode Download to access the download FTP sites.

Microcode Download FTP Sites

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 21

Many different FTP download sites are used to accommodate locations.

Microcode Download Folders on the FTP Site

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 22

Symmetrix Hardware Microcode Field Release Level of

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 23

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 24

Select EMCRemote to download.

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 25

EMCRemote can be installed as a Client only application, a Host only application or

The Third Party

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 26

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 27

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 28

© 2009 EMC Corporation. All rights reserved. Module 6 - Tools - 29