Philips Medical Systems

EX
FIELD CHANGE ORDER Service
Issued by : Ultrasound FCO Ref No. : FCO79500016
Supersedes : None Date : June 18 2004
Publication No. : N/A Product Group : 795

Classification: Service Recommendation

SONOS 4500/5500/7500
APPLIES TO: All M2424A systems, (SONOS 4500/5500/7500) which contain Key Scanner/Audio PCB, part number
77921-60110 or 77921-60118.
PI
Geography (if applicable otherwise World Wide) World Wide

Traceable Item Identification (12NC): • 795320 SONOS 7500 Containing:

12NC number Legacy number
453563143871 77921-60110
453563143881 77921-60118

• 795340 SONOS 5500 Containing:

12NC number Legacy number
453563143871 77921-60110
453563143881 77921-60118
• 796012 SONOS 4500/5500 Containing:
12NC number Legacy number
453563143871 77921-60110
RE
453563143881 77921-60118

Range of Serial Numbers (if applicable): All

Physical Sub, Main Block(s) and System Code(s) • Main Block PB016067 (795320)
identification where the affected item could be present: • Main Block PB016069 (795340)
• Main Block PB017324 (796012)

Any other type of system identification number used M2424A

by the BG/BU

TITLE:
Fix for Lack of response from touch panels or TGC/LGC controls.

LIST OF PAGES & DRAWINGS:

FCO79500016 1-3
ANR
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FCO79500016 1
INTRODUCTION:
Symptom : 1. Touch panels do not respond. This can be both touch panels or just the left or right touch
panel.
EX 2. One of more TGC/LGC controls do not respond.

Cause : The failure symptoms described above occur when the 74ACT138 decoder (U801) on the
Keyscanner board fails. The 74ACT138 (U801) controls a series of DG271 CMOS switches,
which are used to multiplex various user interface controls into an ADC on the Keyscanner
board. These controls include the TGC slide switches, LGC slide switches, and touch panel
interface signals. A failure at U801 causes contention on the ADC inputs, which results in
erroneous reading of the user controls.

The 74ACT138 (U801) is prone to damage when the system power supply enters an abnormal
state, which is triggered by a momentary power interruption. In this state, all the DC outputs
of the supply are present, except +12V. As a result, the system tries to power the +12V rail
through a path that exists between the outputs of the 74ACT138 and the DG271 input diodes.
The resulting current flow violates the output current specification of the device and if
allowed to dwell in this abnormal state, the part becomes very hot and eventually fails.

The Keyscanner boards that we have seen with this failure use 74ACT138’s, which are
manufactured by Fairchild Semiconductor. Testing has shown that these parts will fail within
1.5 to 2 hours if the system supply is allowed to dwell in the “no +12V state”. Older
PI
74ACT138 parts manufactured by National Semiconductor lasted for 2 days or longer before
showing signs of stress. Investigating the two different vender parts showed the Fairchild part
has a much smaller die than the National part. The smaller die part is more susceptible to
damage from an over current condition. This explains why the failures seemed to have
occurred more recently.

Note: The National part was used to manufacture the older Key Scanner Audio boards, part
number 77921-60100/8, and many of the 77921-60110/8 Key Scanner Audio boards. Since
the National part does not fail as quickly as the Fairchild part, the older 77921-60100/8 Key
Scanner boards are not included as part of this FCO.

Remedy : In order to prevent damage to U801 if/when the system supply enters an abnormal (no +12v)
state the following change will be implemented.
RE
Replace 74ACT138 (1820-5941) at location U801 with 74ALS138 (1820-4257)
The ALS parts have internal resistance, which will limit the amount of output current to
acceptable levels should the system supply enter an abnormal (no +12V) state.

The change will remove the electrical overstress condition that exists when the system +12V
supply drops out.

The new date code for this change will be 4339.

Note: With the new corporate rules, since the design of the board has changed, we need to
change the board part number. The part number of this board with the changes listed above is
453561161931.

MANPOWER / TIME TO COMPLETE:

1.0 hour for 1engineer. Includes test and verify.
D
TOOLS & TEST EQUIPMENT:
Large Flat Blade Screwdriver
T15 Torx Screwdriver

FCO79500016 2
MODIFICATION KIT / PARTS REQUIRED:
Key Scanner Audio Board Part number 453561161931 Qty 1

Ordering Info: Order through normal supply channels

EX
PROCEDURE:
1. Using a large flat blade screwdriver, loosen the two captured screws on the underside of the front handle
(one under each corner).
2. From the front of the system, lift the Keyprocessor Electronics control panel upward while pivoting the top
of it toward you.
3. Pull the panel toward you until the slide hinges inside the bottom two corners of the panel are fully
extended.
4. Hold the control panel in this fully extended position and lift the service arm out of its two holding brackets
inside the rear wall of the key processor area.
5. Swing the service arm out and insert its free end into the hole provided behind the lower left corner of the
left EL panel.
6. Remove the 7 ribbon cables that connect to the Key Scanner Audio board.
7. There are 6 screws that need to be removed or loosened. Refer to picture below.
8. Slide Key Scanner Audio board to left to disconnect it from Main I/O board and lift board out of system.
9. To install the replacement board, reverse the steps listed above.
10. Test and verify the system is fully functional.
PI
Loosen Loosen Loosen
RE
Remove Remove Loosen

PARTS DISPOSAL:
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___X___Return ______Scrap ______Other

DOCUMENTATION:
N/A

FCO79500016 3
FCO ACTION NOTIFICATION REPORT
For local SSD use only; do not return to BG/BU.
EX
TITLE :

CLASSIFICATION : FCO REF. NO.:

APPLIES TO :

HOSPITAL / ADDRESS :

LOCATION / FW SITE NO.: SALES ORDER NO. / OA NO.:

PRODUCT NUMBER :

UNIT SERIAL NUMBER :

PI
ACTION ON THIS UNIT WAS: (select one) JOB NO. / SERVICE INCIDENT NO.:

Completed per instruction on

DATE
Completed by the factory prior to delivery.

Not completed as this unit is not affected per instruction because: (state reason)
RE
Not completed because customer has unit in storage.
Required parts & instructions received by the customer.

CUSTOMER ACKNOWLEDGEMENT (Required for MANDATORY ACTIONS only).

The REASON and PURPOSE of this modification have been explained to me.

CUSTOMER NAME (PLEASE TITLE

PRINT)

CUSTOMER SIGNATURE DATE

BRANCH
REGION / SERVICE UNIT /
DEALER : SERVICE AREA NO.:
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SIGNATURE CUSTOMER SERVICES ENGINEER DATE

SIGNATURE CUSTOMER SERVICES MANAGER MAIL TO : SSD Customer Services Manager