196 Great Cambridge Road Enfield Middlesex EN1 1UQ 20th April 2011 [REDACTED] Senior Procurement Manager

Department for Work and Pensions Commercial Directorate Framework Sourcing Team GS25 Quarry House Leeds AVANTA ENTERPRISES CPA 10 Dear [REDACTED] I would like to clarify minor aspects of my offer to deliver The Work Programme in CPA 10 submitted in tender document of 13th February 2011. I agree should my clarification be accepted by DWP, I will be bound by all details contained in the original proposal pack and to the additional points below Question 4.1a (2) 1. Please provide more detail on how the needs of customers within Surrey and Sussex will be addressed. Avanta have incorporated a number of end to end and specialist support providers within our supply chain, to address the needs of customers in Surrey and Sussex. Examples include: Disability Works a consortia of 9 providers including Action for Blind People, Advance, Scope, Pluss, pure Innovation, Mencap, Mind, United Response, Leonard Cheshire Disability. As a consortium they are able to provide specialist screening and diagnostics tools for customers with a disability or health condition in Surrey and Sussex. Examples of support include specific interventions for customers with: Autism, Neurological Conditions, Brain injury, Back pain, Arthritis, Sight Loss, Hearing Loss, Mental Health Problems, learning difficulties and heart conditions to enable effective support to overcome the complex needs and challenges these customer face in their journey to employment. A localized example is as follows. Brighton & Hove has the highest rate of problem drug users in the South East. Approximately 2% of the local working age population are injecting drug users. For customers requiring support to manage drug use, A4E have a network of partnerships for referrals and signposting including Vaughan House (Alcohol Rehabilitation), the Exchange (drug rehabilitation) to assist customers with their issues to progress them in their journey to employment.

I would like to clarify minor aspects of my offer to deliver The Work Programme in CPA 10 submitted in tender document of 13th February 2011. I agree should my clarification be accepted by DWP, I will be bound by all details contained in the original proposal pack and to the additional points below ________________________________________________________________________ Other key organisations involved in supporting the needs of customers across the Surrey & Sussex area include: Brighton & Hove Council will be able to level in support through wider social services including debt, housing, and addiction services. Citizens Advice Bureau will address customer financial inclusion needs, providing financial/ debt advice for customers in financial difficulty. A4E provide customers with an integrated service with Expert Patients delivered from their Brighton centre, providing access to the NHS Living Well programme and occupational therapists for customers to manage health conditions and emotional change Learndirect will provide customers with accredited (literacy, numeracy, ESOL) and non accredited training, including on-line and self service modules for job ready customers. GFE South (a consortium of 17 colleges across the CPA) will provide vocational short courses including First Aid, SIA and CSCS and sector specific routeways to access jobs in the Retail, Construction, Hospitality, Health Care, Environmental and Land Based growth sectors. Question 5.4 1. Please provide more detail on your outreach community based venues and delivery throughout the Contract Package Area (CPA), particularly for Surrey and Sussex. Sercc will deliver peripatetically, utilising community based outreach venues, utilising village and parish halls for customers living in rural areas across Kent, Surrey and Sussex as well as providing a holistic outreach service in Storrington, West Sussex, providing access to services through the use of a mobile unit (full details of venues available across the CPA can be supplied). Avanta have reciprocal arrangements with Nacro and Turning Point to support outreach facilities for customers with drug/alcohol and homeless issues. Locations include: o Chatham ME4 6BA & ME4 5AU o Sittingbourne ME10 3RY & ME10 1DR o Brighton BN2 3LH o Staines TW18 4QX o Woking GU22 7PJ
2.

What are your contingency plans if Jobcentre Plus offices are not available for outreach use?

If Jobcentre Plus offices are not available for outreach use, Avanta are in advanced negotiations with local councils including Brighton & Hove to explore the shared services agenda, for example Sure Start, community centres, libraries and health centres.

I would like to clarify minor aspects of my offer to deliver The Work Programme in CPA 10 submitted in tender document of 13th February 2011. I agree should my clarification be accepted by DWP, I will be bound by all details contained in the original proposal pack and to the additional points below ________________________________________________________________________ What was your rationale for choosing your key delivery locations in this CPA?

3.

Avanta has utilised our GIS system to identify areas where there is a high density of Work Programme cohort groups. We have then mapped our supply chain premises to ensure that they are located within close proximity to customers and are easily accessible through public transport. In the South East we have also selected partners including Disability Works, SERCC and Babcock Enterprise within our supply chain that will also utilise additional outreach locations. For example the Disability Works Consortia will utilise locations with social services and IAPT services to ensure they are able to provide the full coverage across each CPA. 4. What is the impact on customer journey times for customers in Lewes who are expected to travel to Uckfield? Customers in Lewes will not be expected to travel to Uckfield, customers will be expected to travel to the nearest centre available to them. Our Supply Chain for delivery in Lewes includes SERCC and NewCEP, providing delivery centres and outreach locations at the following addresses to ensure journey times for customers are kept to a minimal: 212 High Street, Lewes BN7 2NH (Sercc) Western Road, Lewes BN7 1LR (NewCEP) Denton Island, Newhaven, BN9 9BA (NewCEP) Hillcrest Road, Newhaven, BN9 9EA (NewCEP) Marshall Lane, Newhaven, BN9 9RB (NewCEP) Sercc will also provide access to a further 11 outreach venues, utilising village and parish halls for customers living in rural areas of Lewes. Question 7.1 1. Your response focussed on your engagement strategies with key local stakeholders in Kent. How will you and your supply chain engage with key stakeholders in Surrey and Sussex to ensure effective ongoing relationships? Avantas engagement strategy incorporates key local stakeholders across the CPA. We are in discussion with local key stakeholders in Surrey and Sussex as well as Kent to forge on-going partnerships to support the delivery of the Work Programme and to link the delivery to local economic strategies. Key representatives will be invited as members to attend the South East Advisory Panel to ensure effective on-going relationships throughout the lifetime of the Work Programme. Examples of key local stakeholders engaged post announcement include: Brighton & Hove City Council Joe Davenport/Mike Eaton have agreed to organise and host a meeting with key stakeholders in the Brighton & Hove and the wider

I would like to clarify minor aspects of my offer to deliver The Work Programme in CPA 10 submitted in tender document of 13th February 2011. I agree should my clarification be accepted by DWP, I will be bound by all details contained in the original proposal pack and to the additional points below _______________________________________________________________________ Sussex area stakeholders will include JCP, Local Authority, LEPs and local networks, awaiting confirmation of date and attendees likely to be held early May. Surrey County Council Avanta have been in discussion with John Wilson and Christina Earl who have agreed to arrange and host a meeting with all County Councils across the CPA, to ensure Avanta and our Supply chain link with local economic strategies and agree support mechanisms for the delivery of the Work Programme, including the promotion of services to vulnerable individuals (Meeting to be confirmed week commencing 9th May). Probation Trust Discussions in place with the Probation Trusts in Surrey & Sussex (Suzanne Purcell) and Kent (Donna Leigh) as a strategic partner, to ensure the needs of offenders/ex-offenders are embedded into the Work Programme delivery model and to support Avanta and our supply chain with: o Practical support such as direct referrals, outreach facilities to support initial engagement and to maximize attendance on the Work Programme. o Support Avanta and our supply chain to understand MAPPA processes/ support to provide accurate risk assessments for offenders accessing the Work Programme.

In addition, Avanta have agreed to sponsor the Brighton evening employer network reception at the Brighton Dome on 9th June 2011. The sponsorship will enable Avanta to have a stand at Brighton Jobsfair during the day as well as the evening event, providing an opportunity to launch the Work Programme and engage with over 300 local businesses from Brighton & Hove and the surrounding areas. The event will also be covered by local press including Argus, Leader, Latest and will also be featured on Juice FM. If I can be of any further assistance please do not hesitate to contact me, Yours sincerely, Redacted Director of Business Development Avanta Enterprises