COVID/ Quarantine Pay

Summary
This knowledge article will be used by Payroll Support Representatives as a guide to
understand COVID/ Quarantine pay in the event that a clinician is not working true hours due to
a required isolation period (for COVID).

What is COVID/ Quarantine Pay and who is eligible?

COVID Pay would act as a form of supplemental pay in the event that a clinician tests positive
for COVID and they cannot work true hours.

Quarantine payment can be provided in two ways, either via a two-week stipend, or 80 hours of
quarantine payment plus a two-week stipend.

It is important to understand that we should not be assuming or confirming that the clinician will
receive any kind of compensation during their quarantine.
● This payment is to be determined by the Account Manager and must be based on the
individual contract with the facility.
● Some facilities might not even honor COVID Pay.
● In some cases, facilities have written documentation surrounding quarantine payment,
where SnapNurse can bill for these hours. If not, SnapNurse will remit a two-week
stipend to the clinician while they recover.

Payroll Support Reps. should simply advise of what is needed to get the payment request
process initiated and suggest that this would be reviewed by the Employee Relations
department. Once Employee Relations approves, then Payroll will issue payment as needed.

COVID/ Quarantine Pay and Guaranteed Hours

If a clinician tests positive for COVID and the COVID Pay is honored, Guaranteed hours will not
be honored for the specified period (usually 2 weeks).

Guaranteed Hours are void if Quarantine pay is issued.

Clinician Steps for Submitting Quarantine Pay Request

The table below will explain the steps that would take place if a clinician calls in and states they
have tested positive for COVID and are seeking supplemental pay. Payroll Support Reps. will
likely only give details for Step 1.
Step Action

1 Talent needs to complete the “Employee Record Release Consent Form”,

“Quarantine Payment Request Form”, and send positive COVID Results to their
recruiter and employeerelations@snapnurse.com.

Quarantine Forms

Note: A rapid test is not an approved test for request of quarantine payment.

2 Once the clinician emails the requested docs. (in step 1), their recruiter must
forward the email over to the Account Manager at the facility for approval on
remitting funds while the clinician quarantines and recovers from COVID-19.

The Account Manager will work with Employee Relations to confirm the validity of
the PCR results.

3 Quarantine payment must be approved by Employee Relations in order for

the next steps to proceed.

4 The Account Manager must determine which form of quarantine payment is

required (stipend, hours, or both), based on the contract with the facility, and
state the payment form on the request form.

5 Once the case has been assigned to the Payroll Compliance team, Payroll team
is required to enter payment into Booker so the clinician can receive (Quarantine)
payment.
Following up on a Quarantine Pay Request/ Case
A clinician may reach out to the Payroll Support department requesting an update regarding
their quarantine pay. Payroll Department and Payroll Support do not have authority to do much
until the request is approved by Employee relations.

Follow the steps below on how to proceed with getting an update for the talent.
Step Action

1 Check Salesforce to confirm if there is already an open case regarding their

COVID Pay.

2 If there is a case opened, ideally Payroll Support would hope to see an update
regarding the status of the payment so this information can be relayed to talent.

If there are not any confirmed details, all we can do here is ask for an update (on
the case) and provide details of the call that took place.

3 If there is not a case opened, first check with the lead or manager to confirm if
they can see any open cases on their end.

4 If an Employee Relations case is not found, open a case and ask for payment
status update.

This case should include details of:

● Quarantine period
● When Talent submitted the needed documents
● Facility
● Recruiter
● Account Manager