Chapter 2 Attendants

Note:
For more information on speed dialing numbers, see: Document [3] User services.
2.2.1.5.6 Voice guide (or music on hold) played for incoming calls
2.2.1.5.6.1 External incoming calls
When external calls are overflowed to the attendant and the attendant does not pick up, timer 102
determines for how long the ring back tone is played to the caller.
By default, timer 102 has a value of zero (see Timer management on page 45), which means that the
ring back tone is played as long as the attendant does not pick up.
If timer 102 is set to a value different than 0, a waiting guide is played after timer 102 has expired.
By default (System parameter Entity Call Guide No Answer set to False), the Attendant Waiting
Guide no. 110 is played.
When the system is configured with several entities, if the system parameter Entity Call Guide No
Answer is set to True, a different voice guide (or MOH) is played for each entity: see Selecting the
waiting voice guide or MOH on page 42 for more details on configuration.
For more information on configuration by entities, see: Document [10] General Applications.
2.2.1.5.6.2 Internal incoming calls
When internal calls are overflowed to the attendant and the attendant does not pick up, the ring back
tone is played to the caller.
As of R12.2, when an internal call is placed to an attendant, a dynamic voice guide can be played to
the calling user depending on the entity configuration of the called attendant/attendant group (System
parameter Play VG for Internal Caller set to True): see Enabling the waiting voice guide for internal
calls on page 42.
By default, the ring back tone is played to the internal caller waiting on the attendant.
The Entity Call Guide No Answer for external calls is also played for internal calls.
For more information on attendant waiting guide configuration, see Selecting the waiting voice guide or
MOH on page 42.

2.2.1.6 Attendants and voice mail

2.2.1.6.1 Attendant voice mail rights
An attendant has specific rights and restrictions compared to a standard set:
• An attendant may not be a voice mail owner.
• An attendant may not call voice mail directly by dialing a directory number.
• An attendant may simply transfer a call to voice mail.
• An attendant may only leave a voice message on a subscriber's voice mail:
• When the subscriber is forwarded to voice mail.
• By entering a deposit (leave message) prefix.
2.2.1.6.2 Recording a conversation
2.2.1.6.2.1 Overview
Conversations between the attendant and another correspondent may be recorded on a specific voice
mail. The 4635H and 4645 voice mail systems support this feature. During the recording phase, the
attendant may not use the dynamic feature keys which are specific to voice mail. This feature is
managed in the entity data.
This feature is not available for attendants on Alcatel-Lucent IP Touch 4068 Phone nor on 8068
Premium DeskPhone/8068s Premium DeskPhone set.

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