INDEX NO.

TEST FOF PROMOTION TO JUNIOR EXECUTIVE GRADE.II

06'h December 2015

Duration : Three (03) hours

Additional Fifteen (!.5) minutes for reading

INSTRUCTIONS TO CANDI DATES

01". Total time allocated is Three Hours and Fifteen Minutes (3 % hrs), inclusive of fifteen
minutes (15) reading time.

02. Write only the INDEX NUMBER in the cage that appears on the front page of the
Question Paper. The name of the candidate should NOT be written.

03. The paper contains FIVE (051 SECilONS. You are required to answer all the
questions in every section.

04. You are required to provide brief answers to Section l, lll, lV and V. ln case of
Section ll (multiple questions), please circle the correct answer.

05. Candidates are allowed to write only in English Language.

06. Read instructions on the top of each section carefully.

07. Unauthorized electronic/mobile devices are not allowed during the examination.
 sEcTtoN I

PRODUCT KNOWLEDGE

o Answer ALt TWENTY (20) euestions on the paper itself.

o Maximum oNE (01) mark is allocated for each question or equal fraction for each part.
e Total marks for this section is TWENfi (20).

1". What is the minimum age requirement to become a 'sampath professional, Customer?

2. Name the two competitor products, which are similar to our 'sampath Corporate payment
System' (SCPS), with Hatton National Bank and Seylan Bank.

Hatton National Bank :

Seylan Bank :

3' 'Sampath Double S' is the flagship brand in our product portfolio. Recently the Bank
made a
change to the unique selling proposition which is the bonus scheme. Accordingly,
what is the
required average balance (range)to earn 35% bonus interest?

4' Sampath Bank launched the 'VISA Platinum' Debit Card recently. Name tv/o types of
Sampath account holders who are eligible to obtain this card.

5. Sampath Bank offers a special loan scheme for medical professionals. Under this scheme
what is the maximum personal loan amount that could be granted to'Consultants' without
guarantors?
6. What is the minimum balance required to be maintained in 'sampath Pubudu' or'Sampath
Sapiri' Account, to be eligible for the Grade Five Scholarship Reward Scheme?

7 . Sampath Bank recently launched 'sampath Samachara'. State two intended benefits for the
Bank in launching this product.

8. Sampath Bank carried out a special campaign to celebrate 'World Children's Day' this year.
List two activities carried out by Sampath Bank under this program.

9. What is the minor savings brand offered by NDB Bank targeting children's education?

L0. Sampath e-remittance, 'Cash Wasi' raffle draw competition is in progress now. List down
two key benefits, Sampath Bank could receive from this business drive.

11". Who are the telecommunication service providers tied up with Sampath Bank to facilitate
Sampath Z-reload service?

12. What is the minimum annual income required to be eligible for'Sampath Gold' Card?
 ry

13. What is the minimum number of transactions required to become eligible to be a 'Sampath
Supreme Personal Current Account' holder?

L4. What is the maximum repayment period available under the 'Sampath Sevana Dayada'
Housing loan scheme?

15. Sampath Bank's business focus on Credit Cards has continued in 2015 too. What is the latest
Credit Card product introduced by Sampath Bank?

16. What is the maximum daily transaction limit under'sampath Mobile Cash'?

1"7" Name two benefits offered under'Sampath Samaja Account.

j.B. tndicate the minimum' deposit required to open a 'sampath Sanhinda' Fixed Deposit
Account.

19. Write four (4) benefits received by customers in using'Sampath Mobile'APP

20. What is the maximum ATM withdrawal limit for'VISA Platinum' debit card holders ?
 SECTION II

BANKING OPERATIONS & PROCESSES

o Answer ALL FORTY (40) Multiple Choice Questions on the paper itself
c Each correct answer will earn ONE (01) Mark
c Circle the correct answer; ie. A, B, C, or D

. Total marks for this section is FORTY (40)

L. What is the retention period of keeping non-operative funds/accounts in the Bank before
transferring them to Central Bank as Abandoned Property'?

A. 3 years
B. 6 years
C. 8 years
D. L0 years

2. Which list contains, only the web browsers?

A. Firefox, Safari, Opera, Webscape

B. Chrome, lnternet Explorer, Netflix, Opera
C. Chrome, Firefox, lnternet Fxplorer, Opera
D. Chrome, Firefox, lnternet Explorer, Hadoop

3. Customer claims that his monthly interest of the fixed deposit has not been credited
to his savings account. What isthe easiestway to find outthe error?

A. Explore the interest transaction to find out the fate of inte rest portion of the fixed
deposit
B. Use menu option 'DTR' to display the transactions of the fixed deposit account
C. Use 'AINTRPT'to generate interest report of savings account
D. Check Suspense liabilities GL to find out the transaction

4. Select the correct statement relating to a deceased customer of your branch.

A. ln case of joint accounts we should not freeze the account.

B. Upon death of a minor, money lying to the credit of the minor account will not
devolve to the biological parents but to the guardian.
C. ln case of partnership accounts, on receipt of notice of death of a partner, surviving
partners shall continue the account forever.
D. Surviving joint holders are not liable to settle the debit balance of a current account.
J

5. which one of the foilowing statements is correct in respect of ,,Banker,s secrecy,,?

A' secrecy of the customers' affairs ends

with the closure of the account, as our
contractual relationship had ended.
B. of a.lustomer, who is in the custody of porice,
::,':.::::::i:-irll';s
only on an order signed/issuerJ by rnspector
Generar of porice (rGp).
can be gitven

C. Bank officers even after their resignation/retirement

should continue to maiintain the
oath of secrecy.
D' Bribery commissioner should submit a
court order to obtain information rerating
transactions of a customer account. to

6' A customer opened a certificate of Deposit

(cD) for Rs.L0.0 million on 0l-,t
January 20L5 but
due to an oversight, at the time of opening, failed
to collect the withholding Tax (wHT).
What is the correct statement?

A' Branch need not coilect wHT, since onry

Debit rax is appricabre to cDs.
B. Branch should collect the WHT at the
time of payment
c' Branch should not do anything since it
is the responsibility of the customer.
D. Allabove are true.

7. Vault keys of the branch should be exchanged

with duplicate keys to reduce the wear
tear of such keys. The recommended period and
of changing the keys are ;

A. ln every 06 months
B. ln every 1"2 months
C. ln every 15 months
D. ln every 24 months

B. Surprise cash counts in ATMs must be carried

out by;

A. Branch manager or assistant manager

B' combination horder with another officer who
do not hord keys at present
c. Key horder with another officer who do
not hord combination at present
D. An officer of JE t or above with another officer who do not hord
keys
combination at present

9. What is the permanent work class given forJE lls in Finacle?

A. 050
B. 080
c. tza
D. L50
10. Sri Lankan Passport holder, having Australian Permanent Residence endorsement, wants to
remit his initial migration allowance to Australia through a Migration Blocked Account (MBA)
opened with Sampath Bank. lf all the other regulation requirements are met, the maximum
amount we can allow to remit as initial migration allowance is ;

A. USD 10,000/= or equa{ amount

B. USD 20,000/= or equal amount
C. USD 100,000/= or equal amount
D. USD 150,00/= or equal amount

LL, As per PRO20150036 'special Fixed Deposits for Senior Citizen's' can be opened for Resident
Sri Lankan Citizens. What is the Minimum age, Maximum amount and maximum period for a
FD as per the above instructions?

A. Age 55 years, Rs. 1,000,00O/-for one year

B. Age 60 years, Rs. 1,000,00O/-,far two years
C. Age 60 years, Rs. 1,000,000/-,for one year
D. Age 55 years, Rs. 1",000,00A/-,for two years

12. What is the requirement of a 'firewall'?

A. Firewall works as a barrier or a shield, between your PC/Network and cyberspace

B. Firewall scans network for viruses
C. Firewall enable users to access other networks
D. Firewall are the servers used to store confidential data

13. What is the maximum maturity period of a Treasury Bond (TB), auctioned/issued by the
Central Bank ofSri Lanka?

A. 5 years
B. L5 years
C. 20 years
D. 30 years

1"4. Select the list which contains only designated foreign currencies.

A. USD, SGD, INR

B. EUR, INR, JPY
C. MYR, HKD, AED
D. NZD, AUD, EUR
I
1'5' For an advance payment on imports,
a maximum limit of usD 50,000
/- pershipment applies,
When remitting money by debiting a
FEEA account
when remitting money by debiting a sri Lankan
Rupee acc.unt without an advance
payment bank guarantee
c. when remitting money by debiting
a sri Lankan Rupee account
with an advance
payment bank guarantee
D. When remitting money by debiting a FCBU
account

16. ln international trade, marine insurance

does not coveL

A' Risk of goods being damaged or rost

due to unseaworthy packing
B. Risk of goods being damaged or rost
whire transporting through air
c' Risk of goods being damaged or lost
while transporting through a combination
air and sea of
D' Risk of goods being damaged or rost whire transporting overrand

17' which of the foilowing'rNcorERM' cannot

be usedfor airtransport?

A. FOB
B. CPT
C. FCA
D. CIP
18' Adhering to customer Due Diligence
and Know your customer (Kyc) requirements;

A. May be dispensed with at the discretion

of the Branch Manager
B' ls mandatory irrespective of the value of
transaction/ reputation of the customer
c' rs compursory
when the transaction varue is more than
Rs^ 20a,000/_
D. ls mandatory only if the customer is a ,,Related party,,

19. 'Pyramid Schemes,are prohibited in

Sri Lanka by the;

A. Financial Transactions Reporting Act

B' suppression of Money Laundering and Terrorist
Financing Act
C. Exchange Control Act
D. Banking Act
20. what is the correct statement relating to an ,Electronic
Fund Transfer card, ;

A' May be used by a third party with the card

horder,s consent
B' cannot be permitted to be used by a third party
unless the cardholder has first
informed the Bank that the card will be
used by such third party
c' Shall not be used by a third party with
or without the card horder,s knowredge
D. Shall be used by a third party for specific purposes.
21-. Which is not a 'Current' lnternational Transaction under Exchange Control
regulations?

A. Remit migration allowance through outward remittance

B. Advance payment for importing raw material
C. Outward remittance for importing machinery
D. Remit funds out of the country for importing books

22. All information related to a product introduced by the Bank has to be communicated to
the customer in a clear and legible manner. This is a requirement imposed by;

A. The Financial lntelligence Unit

B. The Ombudsman
C. Customer Charter
D. Director of Bank Supervision

23. lf customer wants to subscribe for sampath ZReload, what should we do?

A. Obtain an application and add the mobile number in Finacle

B. obtain an application and get the mobile network operator to add
C. Obtain an application and regenerate the Telebanking ptN
D. Check whether customer receives SMS Alertz

24. During a modification in the ATM system, while testing is in progress, it was noticed that the
response code '000' received from Finacle to ATM switch, for a transaction, What does this
mean?
A' The data in the particular transaction contains NUit values, so the system requires a
fix on data elements.
B. The data in the particular transaction contains NULL values, so the system requires a
fix on Data contents.
C. The particular transaction is successful from back-end.
D. The particular transaction is rejected from back-end.

25. Select the correct sentence relating to a ,Last will,.

A. other than the death, there are instances where 'Last will, could come to an
effect
B. A Nomination supersedes the 'Last will'
C. ln a 'Last will' no minor could be a beneficiary
D. under no circumstances, a 'Last will' be cancelled once it is given.
L

26' lf a customer request to have a separate address

for the Fixed Deposit Account, how do you
handle the request?
A' Explain the customer politely the inability of
having two addresses for a one
person
B. change the address in rerated party detairs in
ACM of Finacre
C. Advise NSC to send renewal advices to the new
address
D' change address in cuMM in Finacre before date
of maturity

27 ' which of the following cannot be considered as a 'country Risk, in lnternational Trade?

A. Buyer's creditworthiness
B. Exchange control regulations
C. political instability
D. Trade embargoes
28' select the combination of accounts which can be maintained
only for investment purposes.

A. SIA, FEEA, OIA

B. NRFC, SFIDA, OIA
C, SIA, OIA, SFIDA
D. olA, FEEA, RFC

29' The mandatory three (03) documents pertaining

to a 'Defaulted Lease Facility, required by
the Bank/Financial lnstitution to gain repossession of
the lease assets are,

A. Letter of Demand, Notice of Termination and Letter

of rermination
B. Letter of Demand, Non settrement certificate,
and Repossession order
c' Notice of Termination, Letter of Termination and
Repossession order
D. Letter of Demand, Writ Order and Repossession
Order

30' lf an account holder has left his Driving License at the branch, arrangements should
be made
to;
A. Post it within 02 working days to the address given
to the bank when account
was opened
B' Post it within 05 working days to the address in
the Driving License
C. Send a call over letter within 02 working days
D' wait 14 days to see if the customer inquiries from the
bank about it

10
31. According to the prevailing guidelines, reporting of Foreign Exchange Sales and Purchases to
Controller of Exchange should be carried out as follows.

A. All Forms should be uploaded on daily basis and hard copies should be forward on
daily basis.
B. Forms above USD 1,000/- should be uploaded on daily basis, hard copies should
be sent on daily basis. Amount below USD 1000/- should be uploaded and send
on weekly basis.
C. All Forms should be uploaded on daily basis, hard copies of Forms above USD
5,000/-should be sent on daily basis. Amount below USD 5,0001- should be send
on weekly basis
D. Forms above USD 5,000/- or equivalent should be uploaded on daily basis and
hard copies should be forwarded on weekly basis.

32. A defaulted MTL facility with total outstanding of Rs. 260,000/- will require following
mandatory document to commence court proceedings.

Non Settlement Certificate issued by Mediation Board

A Board Resolution of the lending Bank
C. Letter of Demand
D. Notice of Termination

33. What is the minimum specific provision requirement for a 'Bad and Doubtful' Loan or an
Overdraft?
A. 20%
B. 50%
c. 75%
D. 100%

34. The present value of unit of USD is Rs. 14125. lf the Rupee is expected to depreciate in 3

months, what will be the most likely value of the USD after 3 months?

A. 140/2s
B. 1,4t/-
c. 142/7s
D. None ofthe aboVe

1-r
 35' What do you call the endorsenrent
which can be used by an endorser
negotiation of the bill/cheque? to prohibit further

A. Special Endorsement
B. Restrictive Endorsement
C. lrregular Endorsement
D. Blank Endorsement
36' lf a branch re-schedules a credit
facility, which is four (4) months
in arrears to a term loan,
the 'time duration' required to re-classifv
this rescheduted toan into performing
:::*

A. Period of g0 days, after the

first payment of interest or
capitar fars due under the
re-scheduled terms.
B" Period of 120, days after the
first payment of interest or
capitar fars due under
the re-scheduled terms.
c. Period of r.50, days after the
first payment of interest or
capitar fars due under
the re-scheduled terms.
D, Period of 180 days, after the
first payment of interest or
capitar fars due under
the re-scheduled terms.

37' According to Bills of Exchange

ordinance, protection to paying
banker is available in:

A. Sec. 60 and 82
B. Sec. 80 and g2
c. Sec. 60 and g0
D. Sec. 60, 80 and 82

38' Following a decision by the

House of Lords a 'duty was
cast on the customer, to
cheques without facilitating fraud. draw
What is that case?

A. joachimson V Swiss banking Corporation

B. London Joint Stock Bank V MacMillan and Arther
C. Arab Bank Ltd V Ross
D. Bank of England V Vagliano Bros

39' what the language used by most of the

is
DBMSs for helping their
A. High level language users to access data?

B' sQl
C. euery language
D. 4G

1.2
40. The correct statement describing ',Basel Framework" is;

A' A set of optional regulations issued by regurators of a country

B. A Risk Management framework for Banks issued by "Bank for lnternational
Settlements"
C. All Risk and Compliance regulatory instructions issued by Central Bank of Sri Lanka
D. A Risk Management framework for Banks issued by "European central Bank".

13
 sEcTloN ilt
UIVDERSTANDING OF MARKETING CONCEPTS

Answer ALL F|VE (5) euestions on the paper

itself
Each correct answer wiil earn TWo (02)
Marks or equar fraction for each part
Total marks for this section is TEN (10)

1-' A new branch of a competitor Bank is expected

to be opened in your branch locality. Even before
have commenced to canvass ,high
:::i:":i?, :1"ua counter vour customers bv offering rates, for
deposits' lndicate strategy you would take to arrest this situation, in order
your customers. to retain

2. 'sampath samachara' is a loan facility for

the Government pensioners who are above
ldentify two potential customer segments to 55 years.
sell this product.

3' lndicate five (5) facts/characteristics that you

would considerto prepare a customer profiling.

4. Mr' suraweera, a 'Double s' account holder of your

bank visits the branch very frequently
carryout transactions such as bill payments, fund to
transfers, passbook updating etc. Name two (2)
electronic channers/products which you courd ,cross
seil, to this customer.

1.4
 !

15
 sECTtoN tv
UNDERSTANDING OF HR
PRACTICES AND PROCESSES
Answer ALL TFN (10)
euestions on the paper itself
Each correct answer will
earn TWO (02) Marks
Total marks for this section
is TWENTy (20)

1. List down any four (4) values

of Sampath Bank.

2' one of your Tellers has not

reported to work continuousry
intimation for his absence' for two consecutive days
what would be the action you without any
wouto take in this regard?

3. Explain the main changes

introduced in the Performance
grades this year (2015). Appraisal System for JE
I and JE ll

16
4. A trainee team member who has completed his first four months of training requests leave
to sit
for the final examination in her one year Diploma in English, which is scheduled to be held on a
date, in a month's time. What would be your advice to her?

S. you observe that your Account Opening Assistant does not show any enthusiasm in his work'
He reported late a few days during last three weeks. He had asked for sudden leave in two
occasions during the last two weeks. Further, you have observed a backlog of work during the
past few days. As the immediate supervisor, what action would you take?

6. You observe that there is a difficulty in releasing your team members for head office training,
due to heavy volume of work experienced in the recent past, as a result of opening of the new
industrial zone in your area recently. What are the other options you will suggest to Your
Manager, to meet the training gaps of the team members?

7. Kushla joined recently as a Trainee Staff Assistant. Your Manager requests you to explain to her
of the benefits of maintaining the training record book. What benefits a Trainee would receive in
maintaining the 'Training Record Book'?

17
r'-
Shane who joined
th
is 2e years of age.
wants to buitd , He wishes to
set married soon and
s already made inquiries
ability to obtain a ^Jr:rJN;l?:T:go
roan, as one of his core from ,nothe, Bank, on his
to serve a minimum;;il;Jr;;.""I-*res have rotd him, that
of five years to be erigibre a team member woutd need
to him? for the r,orring roan.
what wourd be your advice

9. What is Job Rotation? Why job Rotation

is important?

L0' provide four important

aspects highrighted in
the password poricy of
the Bank?

18
 SECTION V
DEVELOPMENTS
BANKING INDUSTRY AND ITS IMPORTANT

on the paper itself'

a Answer ALL FIVE (05) Questions
a Each correct answer will earn
TWO (02) Marks
is TEN (10)
a Total Marks for this section

five members in the Board' Three

of them are
Board of Sri Lanka has
1"' The Monetary the Minister of Finance'
:hil:ffiltr,l pruria"nt of sri Lanka, on the recommendation of
^r are
what these nfficiel
^F^ +trac6 caoacitigs?
officialcapacities?
llilffi:ffi;-;=;.present in their officiarcapacities.

based on an lndex compiled

by Department of Census
2. lnftation of the country is calculated
and Statistics" What is the name of
this lndex?

in pacific region entered into

a trade agreement'
3. Recently USA and eleven (11) countries
What is the name of that trade agreement?

Subordinated Redeemable Debentures

to the
4. Recently Sampath Bank issued Unsecured
public.
a.What is the par volue of one unit of such debenture?

b.Whatisthetotq!valueofinitia!'offeroftheissue?
Awards 2015 in
Award at the lnfosys Finacle lnnovation
5. sampath Bank won the Runner-up
ProductlnnovationcategoryonOgthoctober20l"5atanAwardCeremonyheldin
Bangalore,lndia'NametheproductwhichwonthisawardfortheBank?

L9