ELECTRONIC BUSINESS LETTERS

BSOAD 1B

GROUP 5 MEMBERS:
Alarcon, Aira L.
Arado, Rachalle L.
Ercillo, Jean Rose
Española, Christian Kurt P.
Mosende, Percel DT.
Paiman, John Mark G.
Razon, Jermaian John
Letter of Request (Block)

Percel Mosende
Bagong Silang, Phase 8
1428 Caloocan City

October 18, 2023

ACER Company
1172-1180, Quirino Ave Ext, Paco, Manila, Metro Manila
acerstore.ph@acer.com

Dear Sir/Miss,
Since then, we have been looking for a decent laptop that is also reasonable. I admire
Acer electronic devices, therefore I am interested to know about the most recent models,
their features, their costs, and any available discounts.
Please provide me with the complete product catalog for Acer, including the newest
models and their features, prices, and any current promotions, discounts, or special
offers, as well as warranty coverage.
Your assistance in providing this information will be very helpful in my decisions. If there
are any specific offers you would like to discuss, kindly send the information to my email
address at mosendepercel@gmail.com.
I look forward to getting the details and perhaps looking into Acer products.

Respectfully yours,

PERCEL MOSENDE
Letter of Inquiry (Block)

Rachalle Arado
Bagong Silang, Phase 4
1428 Caloocan City

October 18, 2023

ACER Company
1172-1180, Quirino Ave Ext, Paco, Manila, Metro Manila
acerstore.ph@acer.com

Dear Sir/Miss,
I am Ms. Rachalle Arado and I am inquiring and planning to purchase one of the electronic
devices, specifically an ACER laptop for my personal and work purposes as I work as a
Virtual Assistant. I preferred an ACER laptop with high quality condition that can be used
for graphics and editing videos, and my budget for a laptop is 25,000 pesos.
I would like to have a laptop that can be portable and high quality for an affordable price.
I would appreciate it if you could send me the list of choices I can prefer for an ACER
laptop. It would really help me to choose what I exactly need for my business job.

Best regards,

RACHALLE ARADO
Letter of Order (Modified)

Christian Kurt Española

Bagong Silang, Phase 8 A
1428 Caloocan City

October 18, 2023

Giorno Giovanna
ACER Company
1172-1180, Quirino Ave Ext, Paco, Manila, Metro Manila
acerstore.ph@acer.com

Sir Giorno Giovanna:

I am Christian Kurt request an order of five sets of Acer Nitro 5 Laptop, and two sets of
Swift Edge 16 to be delivered in my shop at Kurt's Tech Store Bagong Silang Caloocan
City.
The shipping transaction will be cash on delivery. If there is an any concern regarding the
transaction please contact me immediately My contact is 09761461120

Sincerely,

CHRISTIAN KURT ESPAÑOLA

Avid Customer
Letter of Acknowledgement (Modified)

October 18, 2023

Christian Kurt
Bagong Silang, Phase 8 A
1428 Caloocan City

Dear Mr. Christian,

We acknowledge the receipt of your recent purchase of an Acer Nitro 5 Laptop from our
store. We appreciate your business and are delighted that you chose our services for
your computing needs.
Thank you for choosing us. If you have any queries or in need of further assistance with
your new laptop, please do not hesitate to contact our customer support team at 836-34-
64/09068336521 or acerstore.ph@acer.com

Sincerely yours,

JEAN ROSE ERCILLO

Customer Service Representative
Letter of Complaint/Claim (Semi-Block)

October 18, 2023

Christian Kurt
Bagong Silang, Phase 8 A
1428 Caloocan City

Sir Christian,
Thank you for reaching out and taking your time to contact ACER Company. We
sincerely apologize for the inconvenience and the issues you encounter during your
business deals with our company.

We heard about your complaint about your newly bought Acer Nitro 5 Laptop.
We are already looking at the possible problems and issues about the Acer Nitro 5 Laptop.

For further assistance please contact our customer support team at 836-34-
64/090683365251 or jrmnrzn@gmail.com

Best regards,
JERMAIAN RAZON
Customer Service Representative
Letter of Adjustment (Semi-Block)

October 18, 2023

Christian Kurt
Bagong Silang, Phase 8 A
1428 Caloocan City

To whom it may concern:

Upon receiving your report about the scratched Acer Nitro product, we have taken
your concerns seriously and have thoroughly reviewed the matter. We sincerely
apologize for any defects or imperfections that may have occurred during the
manufacturing or shipping process. We understand the importance of addressing the
issue of the scratched product to ensure your complete satisfaction.
To resolve this issue, we would like to offer you the following solution: Refund or
Replacement of the product.
We assure you to take extra care to ensure that the new item you receive is free
from flaws and scratches. We hope you will accept our apologies once more. I appreciate
you.

Sincerely,
JOHN MARK PAIMAN
Customer Service Representative