Executive programme

Small Business Development in

Emerging economies
09 – 13 October 2023

Maastricht School of Management |Small Business Development in Emerging Economies – Executive

Education | 09 – 13 October 2023 1
Table of Contents
1. Welcome at Maastricht School of Management............................................................................... 3
2. Maastricht School of Management .................................................................................................... 4
3. The programme ................................................................................................................................... 4
Small (Agri)business Development in Emerging Economies ........................................................ 4
Reasons to follow this program ..................................................................................................... 4
What to expect in the modules: ..................................................................................................... 5
4. Modules and Topics ............................................................................................................................ 5
SMALL (AGRI)BUSINESS DEVELOPMENT IN EMERGING ECONOMIES ............................... 5
5. Your Trainer ......................................................................................................................................... 8
6. Timetable.............................................................................................................................................. 9
7. Course information ........................................................................................................................... 11
Course Materials ......................................................................................................................... 11
Teaching Methodology ................................................................................................................ 11
Participation and class attendance ............................................................................................. 12
Absenteeism................................................................................................................................ 12
Assessment and assignment ...................................................................................................... 12
Certificate of participation ............................................................................................................ 13
MSM Infomation Center .............................................................................................................. 13
Connection to the Wi-Fi ............................................................................................................... 13
8. Recommended Literature & References ......................................................................................... 14
9. Useful information during your stay ............................................................................................... 15
Limburg ....................................................................................................................................... 15
City of Maastricht ........................................................................................................................ 15
Money & Finance ........................................................................................................................ 16
Shops .......................................................................................................................................... 16
Supermarkets .............................................................................................................................. 16
Stores .......................................................................................................................................... 17
Shopping center .......................................................................................................................... 17
Restaurants ................................................................................................................................. 17
Cafés and bars ............................................................................................................................ 18
Must see in Maastricht and surrounding ..................................................................................... 19
Transport ..................................................................................................................................... 19
Useful Dutch words ..................................................................................................................... 20
Must-have apps ........................................................................................................................... 20

Maastricht School of Management |Small Business Development in Emerging Economies – Executive

Education | 09 – 13 October 2023 2
1. Welcome at Maastricht School of Management

Welcome

On behalf of the Maastricht School of Management (MSM) we welcome you to The Netherlands.

For the upcoming week, we have compiled a busy and interesting programme for you on small
(agri)business development in emerging economies.

We are confident that the programme will be dynamic, positive, and fruitful, and we hope that you
will have an inspiring visit to the Netherlands.

With kind regards,

Dr. Diederik de Boer, Director International Projects and Consultancies

Ms. Adeline Billen, Officer Executive Education
Ms. Michela Parrillo, Officer Executive Education

Maastricht, October 2023

Maastricht School of Management |Small Business Development in Emerging Economies – Executive

Education | 09 – 13 October 2023 3
2. Maastricht School of Management
Maastricht School of Management (MSM) is part of the Maastricht University School of Business and
Economics (SBE), located in the city of Maastricht, the Netherlands. MSM has a highly successful track
record of 70 years in global management education and international development with a focus on
emerging economies.

Through its Expert Centre on Emerging Economies (ECEE), MSM provides capacity strengthening for a
multitude of different clients worldwide. In addition, MSM offers Master of Arts in Management, MBA and
Executive PhD degree programmes, as well as short executive courses. MSM delivers its practice-oriented
degree programmes on location in Maastricht and through partnerships around the world.

MSM’s management programmes provide a diverse and stimulating learning experience with students
coming from many countries, professional backgrounds and areas of interest.

MSM also offers global custom programmes that are dynamic and powerful learning experiences, fully
tailored to the needs of the client organisation.

3. The programme

Small (Agri)business Development in Emerging Economies

In emerging markets, the private sector consists for more than 95% out of Small but Growing
Businesses (SGB’s), also referred to as Micro, Small and Medium Scale Enterprises (MSME’s),
that operate to a large extent in the informal sector. This is one of the reasons why we know
relatively little about them. Yet, MSME’s are the key players in local economic development.
What factors have led to their growth and what factors have held them back? To what extent
do local MSME’s adhere to ESG (economic, so-cial and governance) standards? To answer
these questions, the course will explore key topics at the micro- meso- and macro-levels
related to private sector development (PSD) and provide ample ground for debate and
reflection.

With this program, you will get a better understanding of how the private sector in emerging
economies can be developed. It will offer considerable space to reflect upon and discuss past
and present PSD development efforts, both from an aid perspective as well as through local
avenues of private sector development such as micro-finance, impact investments and
business development services. The program takes a strong practice-oriented approach,
providing you with examples from practitioners in various countries.

Reasons to follow this programme

• Understand the role of the private sector, especially MSME’s, in emerging markets and its
significance for economic and social development.
• Understand the discussion on the ethical, social and ecological boundaries of private sector
activity and how MSME’s deal with that.
• Know how to reflect on the development of local MSME’s, the opportunities and constraints.
Gain deeper knowledge of appropriate management systems for MSME’s in emerging
markets, including finance, HR, operations and marketing.
• Understand the relationship between the business and its enabling environment and markets
• Learn about a variety of tools and instruments to promote PSD and gain insight into their
validity and relevance to socio-economic development

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 What to expect in the modules:
This course puts local MSME’s in emerging markets centre stage and shines a light on how they
actually work and how they relate to their external environment. It takes an unorthodox view,
as it will demonstrate that there is a huge gap between “what is” and “what ought” and
between Western management thinking and the realities on the ground, which are often ill
understood.
Rather than focusing on theoretical and academic literature and losing ourselves in semantics,
the course offers a rich menu of practical insights and facts, which may allow the students to
look at the critical topic of private sector development from a fresh and unorthodox
perspective. In view of the broad nature of the topic, the various modules will be high-speed
and cover a lot of ground in a few days-time, in an attempt to be both comprehensive and
insightful, but constantly from the perspective of MSME’s. Rather than being prescriptive, the
course intends to open up our minds and leave you with a lot of food for thought. There will
also be much opportunity for discussion and debate.

4. Modules and Topics

SMALL (AGRI)BUSINESS DEVELOPMENT IN EMERGING ECONOMIES

After a short introduction about the concept of private sector development, the course will
continue along six modules:

Topic 1: MSME’s, A PARTICULAR KIND OF BUSINESS

Learning Objectives
· Introduction to entrepreneurship and small businesses (MSME’s) in emerging
markets
· Understand wat the typical characteristics are of MSME’s
· Develop participants sensitivity for the challenges facing MSME’s
. Learn about various instruments to support entrepreneurship and management

Topics
✓ MSME’s/SGB’s and small business; a typology
✓ MSME’s in emerging markets; a context analysis
✓ Entrepreneurship
✓ Business strategy, market entry and growth
✓ Leadership and ownership, shareholders and stakeholders
✓ Family businesses vs. large businesses/MNC’s

Topic 2: MSME DEVELOPMENT

Learning objectives
• Understand the main elements of a small (agri)business organization
• Learn about and reflect upon technical and financial instruments in support of
MSME development and growth
·

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 Topics
✓ Governance and management
✓ Operational management and quality assurance
✓ HR management and the situation of the labour market
✓ Financial Management
✓ Marketing
✓ Innovation and R&D
✓ Risk management

Topic 3: LEGAL, ETHICAL, SOCIAL AND ENVIRONMENTAL

BOUNDARIES TO BUSINESS

Learning Objectives
• Understand the legal and normative frameworks that regulate MSME behavior
• Learn about the concept of Informal Business Practices (IBP)
• Reflect upon ethical issues faced by businesses
• Learn about impact investments and ESG criteria

Topics
✓ Legal frameworks, special focus on tax and regulatory compliance
✓ Normative frameworks; Corporate Social Responsibility, SDG’s, Human Rights based
approach
✓ Green Growth
✓ Triple Bottom Line, which comes first?
✓ Informal Business Practices, rule or exception?

Topic 4: MSME’S AND LOCAL ECONOMIC DEVELOPMENT (LED)

Learning Objectives
• Learn about the importance of Business partnerships and networks
• Understand the concept of a market system
• Familiarize with three common models of LED; value chains, clusters and triple helix
• Understand the concept of value addition

Topics
✓ Local Economic Development approaches such as corridors, Export processing zones
(EPZ’s) and industrial clusters
✓ B to B partnerships, collaboration and organization, the power of networks
✓ Business round tables and government relations
✓ Public Private Partnerships with a special focus on infrastructure
✓ Triple Helix Collaboration in research and vocational education

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 Topic 5: MSME’S AND THE ENABLING ENVIRONMENT

Learning Objectives
• Learn about the actual policy and regulatory environment of small businesses
• Understand the concept of business cycles
• Learn about the impact of macro-economic and fiscal policies on the performance of small
businesses
• Understand the concept of Good Governance and the Rule of Law and how it matters for
small businesses
• Reflect and discuss basic government policies for a conducive business climate for private
sector development

Topics
✓ Political stability and security
✓ Macro-economic and fiscal policies
✓ Inflation
✓ Regulatory environment
✓ Good Governance and the Rule of Law
✓ Infrastructure

Topic 6: MSME’S AND MARKETS

Learning Objectives

• Understand the realities of free trade

• Learn about regional trade agreements and their effectiveness
• Discuss and reflect upon preferential trade agreements and supply and demand constraints
• Develop a market entry strategy for a business

Topics

✓ Competitiveness
✓ Local and regional markets, special focus on ASEAN and EAC
✓ Global markets and free trade agreements, focus on the Everything But Arms trade
agreements with the EU (EBA), closer look at conditions such as Rules of Origin
✓ Product and safety standards, certification
✓ Non-tariff barriers and market protection
✓ Global supply chains
✓ Fair Trade schemes
✓ Trade facilitation

Maastricht School of Management |Small Business Development in Emerging Economies – Executive Education |
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5. Your Trainer

Mr. Drs. Andre Dellevoet

Senior consultant and Lecturer Small business development, MSM

Mr André Dellevoet, is an expert in private sector development, development finance,

corporate social responsibility and good governance. Having worked with over 600
companies across Africa, Eastern-Europe and South-Asia under different private sector
development programs, Andre brings with him much practical experience on how
business is done in emerging markets. He began his career in the Dutch diplomatic
service in 1991, working mostly on African affairs and was the chief adviser on economic
growth and private sector development in Africa in the Africa Directorate at the Dutch
Ministry of Foreign Affairs (DGIS). He has lived and worked for most of his career in
various African countries, amongst them; Zambia, Namibia, Uganda, Kenya and the
DRC.

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6. Timetable
Hours 09:00 - 12:30 & 13:30 - 17:00
Day Date Small Business Development Trainer Classroom
08:00-09:00 hrs: Self-study of suggested literature for today’s topic
Mr. Diederik de Boer
09:00-10:00 hrs: Orientation at MSM, Introduction to the program
B.0004A
10:15-11:30 hrs: MSME’s, A particular kind of Business, Presentation
Mr. Drs. Andre Dellevoet
11:30-12:30 hrs: Group work, case study family business
09-
Monday 13:30-14:30 hrs: Group reporting and discussion
Oct Mr. Drs. Andre Dellevoet
14:30-15:15hrs: Disadvantaged groups and business; online discussion
B.0004A
15:30-17:00 hrs Q&A, what to do with the lessons of today? Ms Mulu Hundera on
“Women owned and
managed business”
08:00-09:00 hrs: Self-study of suggested literature for today’s topics
09:00-11:00 hrs: MSME Development, Presentation Mr. Drs. Andre Dellevoet B.0004A
10- 11:30-12:30 hrs: Assignment, MSME critical steps for growth
Tuesday
Oct 13:30-14:30 hrs: Reporting back to full group
14:30-15:30 hrs: Direct technical and financial support to MSME’s, Mr. Drs. Andre Dellevoet B.0004A
15:45-17:00 hrs. Q&A, what to do with the lessons of today?
08:00-09:00 hrs: Self-study of suggested literature for today’s topic
09:00-10:00 hrs: Legal, ethical, social and environmental boundaries
to business. Presentation, surveys and discussions Mr. Drs. Andre Dellevoet

10:00-11:00 hrs; Group assignment, 3 case studies B.0004A

11-
Wednesday 11:00-11:30 hrs; Reporting back to whole group
Oct
11:30-12:30 hrs: A closer look at ESG criteria and
impact investments, presentation
13:30-17:00 hrs: Quick lunch and visit to a local MSME,
discussion with management Mr. Diederik de Boer
Maastricht School of Management |Small Business Development in Emerging Economies – Executive Education | 09 – 13 October 2023 9
 08:30-09:00 hrs: Self-study of suggested literature for today’s topic
09:00-10:30 hrs: MSME’s and local Economic Development.
Presentation and online chat on agricultural value chains Dr. Jeroen van Wijk on
10:45-11:30 hrs: Group Assignment; what policy mix to boost Bhutanese “MSME inclusion in Global B.0004A
agro processing industry? Value Chains”

12- 11:30-12:15 hrs: Report to the whole group

Thursday 12:15-12:30 hrs: Q&A, what are the take-aways from this morning?
Oct
13:30 -15:30 hrs: MSME’s and the “ Enabling” Environment, Mr. Drs. Andre Dellevoet
Presentation including online chat about macro-economic policies
15:45-16:30 Group assignment on business environment and Prof. Dr. Meine Pieter van
B.0004A
reporting back to whole group Dijk “Impact of macro-
economic policies on
MSME’s”
16:30-17:00 hrs: Q&A, what to do with the lessons from this afternoon?
08:00-09:00 hrs: Self-study of suggested literature for today’s topic
09:00-11:00 hrs: MSME’s and markets,
Presentation and online chat with African MSME Mr. Drs. Andre Dellevoet B.0004A
13- 11:00-12:00 hrs: Group assignment
Friday
Oct 12:00-12:30 hrs. Reporting back and discussion on competitiveness
13:30-14:30 hrs: Q&A, what are the lessons of this morning?
14:30-16:00 hrs: Group discussion: a profile of a successful MSME Mr. Drs. Andre Dellevoet B.0004A
16:00-16:30 hrs: Closing remarks and evaluation

Maastricht School of Management |Small Business Development in Emerging Economies – Executive Education | 09 – 13 October 2023 10
7. Course information

Course Materials
Presentations, documents, reading materials etc. will be send via email everyday.

Teaching Methodology
Each module of the programme utilizes various teaching and learning methods.
Considering the learning objectives of this programme, a combination of teaching methods
will be used such as:

➢ Lectures
➢ Case studies
➢ Video comments by practitioners
➢ Group discussions, exercises, and presentations
➢ Individual and group assignments

In the program, there is a strong emphasis on participation and involvement. Participants are
expected to share experiences during classes with others and with the trainers, in this way
creating more synergy than in traditional training programs.

The training methodology is meant to inspire, encourage and involve and is based on the
principles of Adult Learning.

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 Participation and class attendance
Participants are responsible for their own learning process and need to plan their
activities well ahead of time.
Participants are required to attend all classes and are expected to come to class on
time and prepared (incl. finished preparatory readings that were provided ahead of
class) in order to participate actively in discussions. Although copies of slides, on paper
or electronically, may be provided in class, these are meant only as an aid to note-
taking during lectures and cannot be seen as a sufficient replacement of attendance
and participation in class. The active support of the learning of classmates is of critical
importance.
Needless to say, a professional attitude, including treating the shared information with
respect and confidentiality, is expected of all participants.

Absenteeism
The assessment of an individual participant’s performance in the program requires full
time class attendance and participation in all class activities throughout the program.
Thus class attendance is compulsory and any absence from the class requires
permission granted by the Program Manager.
Any form of absenteeism from class is to be reported by the participant - prior to the
absence- to the Education Operations department in writing (by sending an email to
MSM-executiveprogrammes@maastrichtuniversity.nl with a cc to the responsible
Programme Manager). Any verification documents should be added.
Unannounced and frequent class absence will generally be considered as failure to
meet the attendance requirement as stated above and can result into not granting a
certificate. Exceptions to the above rule due to medical or personal reasons can be
discussed with the Program Manager.

Assessment and assignment

Participants will receive feedback by trainers and the program manager throughout the
course in the different modules. All participants will work on individual/group
assignments and different case studies given by the trainer. Fulfilling the conditions of
the assignment, class attendance and participation, are conditions for receiving the
certificate of successful completion for the course.

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Education | 09 – 13 October 2023 12
 Certificate of participation
After completing the course, participants will receive a hard copy certificate of
participation. In order to receive the certificate a class participation of minimum 80% is
required. This certificate is being awarded in the form of a soft copy for participants
who have participated virtually and in the form of a hard copy for participants who have
participated face-to-face. The certificate will mention your full name, training title,
training date and comprising core topics.
In case the participant is not able to attend the class, he/she needs to inform the
program officer via e-mail: MSM-executiveprogrammes@maastrichtuniversity.nl

MSM Infomation Center

The MSM Information Centre (Building B) is a sophisticated multi-functional resource
centre where students have access to a wealth of knowledge that can be applied to
every aspect of their study. It is a learning resource centre, featuring the most
advanced online knowledge tools.

The Information Centre specializes in English language literature in the fields of

management, finance, information technology, operations, environment, accounting,
marketing, tourism and economics, enabling students to acquire in-depth study
foundation in management education.

Connection to the Wi-Fi

Please be sure to keep the username and the password received via email (under a
UM email) to be able to connect on the Wi-Fi.

Maastricht School of Management |Small Business Development in Emerging Economies – Executive

Education | 09 – 13 October 2023 13
8. Recommended Literature & References

Recommended literature (to be found in the MSM Info Center):

Infodev/World Bank (2016), “Growth Entrepreneurship in Developing countries, a preliminary literature

review”.

Fox. L, T.P. Sohnesen/World Bank (2012), “Household Enterprises in Sub-Sahara Africa, why they matter
for growth, jobs and livelihoods”, Policy Research Working Paper 6184.

Benjamin Nancy, Ahmadou Aly Mbaye, The Informal Sector in Francophone Africa, World Bank,
Washington DC (2012)

N.M. Scarborough and G. Cornwall, Essentials of Entrepreneurship and Small Business Management,
8th global edition (2016)

DCED, Private Sector Development Synthesis Note, Current Debates on Small Enterprise Development,
November 2018.

Dellevoet Andre, Stephanie Jones, Informal Business Practices, Exception or the Norm? MSM Working
Paper, Maastricht, 1 December 2021

D. Seck (ed.), Private Sector Development in West Africa (2016)

P. Cook et al, Privatization, Enterprise Development and Economic Reform, experiences of Developing
and Transitional Economies (1998)

World Bank/InfoDev, Growth Entrepreneurship in Developing Countries (2016)

UNIDO/GTZ, Creating an enabling environment for private sector development (2008)

B. Jones et al, FAME, Family Business, Sustainability and Growth (2018)

N. Yoshino and F. Taghizadeh-Hesary, Major Challenges Facing Small and Medium-sized Enterprises in
Asia and Solutions for Mitigating Them, ADB Working Paper nr. 564 (2016)

E. Zevallos, Micro, Small and Medium-Sized Enterprises in Latin America, Cepal Review 79,April 2003

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Education | 09 – 13 October 2023 14
ILO, Small matters, Global Evidence on the contribution to employment by the self-employed, micro-
enterprises and SME’s (2019)

Petty J.W. et al. Managing Small Business, an entrepreneurial emphasis, 16th International Edition (2012).

9. Useful information during your stay

Limburg
Limburg is a remarkable province. It is rich in nature, culture, history, and possesses an
innovative business sector. The province unites tradition with progress. Of the 12
provinces in the Netherlands, Limburg is the most European in character. Limburg
shares a longer border with Belgium and Germany than it does with the rest of the
Netherlands. Everyday life in Limburg has always involved contact with regions that are
located outside the national borders. Limburg’s geographical location and history mean
that cross-border cooperation is a must. Limburg is a member of four different Euro-
regions. Together with its German and Belgian neighbors, Limburg is taking on
challenges in a variety of fields. It is Limburg’s ambition to continue to develop as a
model European region within the European Union. After all, this is a region where
people visit family and friends across the border, where people shop, go to school, enter
hospital, and find a job in another country.

City of Maastricht
Maastricht is the oldest city of the Netherlands and the capital of Limburg. Maastricht’s
history, like that of its surrounding region, goes back to Roman times when the Romans
chose the spot as the best place to cross the river on their way from Cologne to the
French coast. Remains of the Roman forum on the site of the “Onze Lieve Vrouwe plein”
can still be viewed in the Cellar Museum of Hotel Derlon. At the end of the Roman
period, Maastricht’s history is characterized by its religious role within the Christian
Church. Maastricht became a bishopric in the 4th century. In Carolingian times, the
bishopric moved from Maastricht to Tongres and Liège. By the 13th century, Maastricht
had become a city with two masters, often enemies: on the one hand, the Duke of
Brabant and on the other, the Prince Bishop of Liège. This situation was to endure until
the end of the French Ancien Régime in 1795. Despite a measure of political stability,
Maastricht remained from 16th to the 19th century an attractive place. The city was
conquered by the Spaniards in 1579 and by the Dutch Republic in 1632. The Dutch
Republic replaced the Spanish King as Duke of Brabant while Liège retained its
privileges.

During the reign of the French king Louis XIV, the city was once more subjected to the
rigors of siege warfare. It was at this time that d’Artagnan, the musketeer made famous
by Alexandre Dumas, was killed here. Following the depredations of World War II and
the German occupation, the city rose to European eminence in the 1990s, becoming
the site of the famous Treaty of Maastricht (also known as the Treaty on European Union
responsible for the creation of the European Union).

The Basilica of St Servatius on the Vrijthof square and the Onze Lieve Vrouw basilica
on the Onze Lieve Vrouw square and many other churches, including the Protestant

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Education | 09 – 13 October 2023 15
 church St Jan, also located on the Vrijthof square, are treasures of the past. The Vrijthof
square, bounded on the east by its great churches, features on its southern side the
former residence of the Spanish Governor, the “Spaans Gouvernement”. Maastricht is
known for its museums, its old walls, its underground fortifications, its monumental Town
Hall built between 1659 and 1669, as well as its many 17th
and 18th century patrician houses, its narrow old streets, the “St. Pietersberg” (Mount
St Peter’s) with its extensive underground labyrinth.

Money & Finance

The Euro
The Netherlands is one of the European Union member countries that changed its
currency to the Euro on January 1, 2002, in accordance with the Treaty of Maastricht.

Commercial banks
On weekdays, most commercial banks are open from 9.00 a.m. to 5.00 p.m.
At the Central Station in Maastricht, you will find a so-called Grens Wisselkantoor (GWK)
where you can change money. The GWK is open from Monday until Thursday from 9.00
a.m. to 6.00 p.m., on Friday from 9.00 a.m. to 7.00 p.m. and on Saturdays and Sundays
from 10.00 a.m. until 5.00 p.m.
We advise you to bring approximately € 200 in cash, credit cards and/or traveler cheques
for the first days. Please be aware that bank notes of € 100 or € 200 are not accepted in
stores. We advise you to bring bank notes of € 50 or smaller.

Shops
Opening hours
General shop opening hours in Maastricht are as follows:
Monday 1.00 p.m. - 6.00 p.m.
Tuesday 10.00 a.m. - 6.00 p.m.
Wednesday 10.00 a.m. - 6.00 p.m.
Thursday 10.00 a.m. - 9.00 p.m.
Friday 10.00 a.m. - 6.00 p.m.
Saturday 10.00 a.m. - 6.00 p.m.
Sunday 12:00 p.m. - 5.00 p.m.

Supermarkets

Dutch supermarkets offer a wide range of products. The main national chains are Albert
Heijn, Jumbo, Spar, Aldi and Lidl. Aldi and Lidl are the cheapest supermarkets. Most
supermarkets are open from 08.00 a.m. – 10.00 p.m.

• Supermarkets in Maastricht city center are:

• Albert Heijn (AH), Helmstraat 4
• Jumbo Laag Mosae Forum 26
• Spar, Boschstraat 46-48
• Amazing Oriental (Chinese supermarket), Laag Gubbelstraat 38
• COOP , Sint Pieterstraat 72

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 • Aldi, Volksplein 34b

Stores
Bijenkorf
Up market department store (Achter Het Vleeshuis 26). Clothes, food, furniture, books,
cosmetics, etc.

HEMA
Small department store situated in the city center Grote Staat 10 and in the Brusselse
Poort 54. Much cheaper than Bijenkorf.

Kruidvat
The Kruidvat is an excellent drugstore to find all kinds of products, mainly related to
personal hygiene. There are several shops in Maastricht: Grote Staat, Markt, Mosae
Forum shopping center and Wyckerbrugstraat.

ETOS
Drugstore where you can buy everything you need for personal hygiene, such as
shampoos and deodorants, but also cosmetics and over the counter drugs such as
painkillers. There are several Etos shops in Maastricht including on: Spilstraat,
Scharnerweg, Brusselse Poort and Dorpstraat.

Media Markt
Large store for all kind of electronic devices (mobile phones, computers, TVs, household
equipment etc). Location Franciscus Romanusweg 2

Shopping center
The designer outlet center is situated in Roermond and can be easily reached by train.
It offers big discounts on over 170 designer brands. More information about Designer
Outlet Roermond can be found at:
https://www.mcarthurglen.com/en/outlets/nl/designer-outlet-roermond/

Restaurants
A few examples of good and reasonably priced restaurants:

Café Charlemagne
Good dishes, such as the Salad Charlemagne and the Satéhtje Marcus (sate), set it
apart from the rest. Onze Lieve Vrouweplein 24. www.cafecharlemagne.nl

Eetcafé de Branding
Great Indonesian food for a very reasonable price. Also Surinam Roti. Koestraat 5.

La Bodega
The only real Spanish tapas bar in the center of Maastricht, with the atmosphere of
Spain, delicious main and side dishes and exquisite Spanish wines and beers.
Platielstraat 9. www.labodega-maastricht.nl

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 Pêt Thai Traditional
Thai style cooking. A fine selection of delicious Thai dishes and some dishes from Isaan
- the North East of Thailand - are on the menu. Boschstraat 93. https://www.petthai.nl/

Reitz
Reitz once won the “best fries in Europe” award and continues to serve fresh, cheap,
delicious and undeniably Belgian fries at the marketplace on a daily basis. Be prepared
to wait in line. Markt 75. www.reitz.nl/en/

Cafés and bars

Below you can find some examples of cafés and bars where you can have a small bite,
some drinks and a good time.

Café Ipanema
Ipanema is a relatively new and trendy café, beautifully situated on the riverside of the
river Meuse on the ground floor of the Bonnefanten Museum. In addition to its good
breakfast and lunch menu, this café also serves fine tapas. You can also sit outside on
the terrace. Avenue Céramique 250.

Café Sjiek
This is a bistro, where you can eat delicious regional and other dishes. During the
summer, you can sit outside on the terrace located across the street from the restaurant.
It is not possible to make reservations. Sint Pieterstraat 13.

Café Zuid
This bar is situated in the Céramique area, near the Public Library. Here you can have
nice drinks and tapas. During the summer months, it is a perfect place to relax and have
a drink, as they have a nice terrace facing the Meuse River. Plein 1992-15.

Café Zondag
This popular, trendy bar is situated in Wyck. During the weekend, this place features a
superb atmosphere, great parties, and attracts many people. Wycker Brugstraat 42.

Café Falstaff
De Falstaff has a relaxed atmosphere and is ideal if you just want to sit down and chat
with your friends. They proudly serve a large assortment of specialty beers and even
have a beer menu. St. Amorsplein 6.

John Mullins Irish Pub

A big Irish Pub, John Mullins boasts a great atmosphere and authentic Irish personnel.
There is live music on Thursday, Friday or Saturday. Every Tuesday, there is a pub quiz.
Wycker Brugstraat 50.

De Gouverneur

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 Belgian pub and speciality beer café, a retro beer tavern with more than 300 ice-cold
craft and speciality beers. Boschstraat 105a

Must see in Maastricht and surrounding

Maastricht Casemats
Between 1575 and 1825, a network of underground passageways or mine galleries was
created on the western side of Maastricht. During times of siege, these tunnels were
used to approach and surprise the enemy from under the ground.
www.maastrichtunderground.nl

Bookstore Dominicanen
This bookstore is situated in a 700 year’s old converted Dominican church in Maastricht
and is one of the most beautiful bookstores in the world. Dominicanerkerkstraat 1,
www.libris.nl/dominicanen

Valkenburg aan de Geul

Nice small touristic marlstone town, situated at about 10 kilometers from Maastricht.
www.vvvzuidlimburg.nl

Guided tour caves Sint Pietersberg

Guided tours are organized at regular times throughout the year in the caves beneath
Sint Pietersberg Hill. These caves may be entered only under the supervision of an
experienced guide. You can also request a private tour with your own guide.
http://www.maastrichtunderground.nl/

River cruises
Rederij Stiphout arranges a large number of scheduled cruises that sail according to a
fixed timetable www.stiphout.nl

Labyrinth / Three-Lands-Corner (Drielandenpunt) Vaals

Vaals is the place where three countries meet: the Netherlands, Belgium and Germany.
The Drielanden-punt (Tripoint) is located at the top of the Vaalser Berg (323 meters).

City walking tour

A (guided) tour of the city is a must. Stories, anecdotes and background information
make history come alive. The guide will lead you to the most beautiful spots in the
historic centre, including the Stokstraat district, the Onze Lieve Vrouweplein square and
basilica, the town ramparts, the park, the Jeker district, and the Vrijthof square with the
monumental St. Janskerk (Church of St. John) and the St. Servaas Basiliek (Basilica of
St. Servatius).

Transport
OV-chipkaart
The OV-chipkaart is a single card for all the public transport (train, bus, tram or metro)
in the Netherlands. The OV-chipkaart is the new means

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 of payment for the public transport system in the Netherlands. The smart card is the
size of a bank
card and contains an invisible chip. www.ov-chipkaart.nl

Taxis
All regular Dutch taxis use meters and all charge roughly the same rate. When you use
a taxi, the meter will already show a balance of several Euros.
This ensures the driver of a minimum fare. It is customary to give taxi drivers a tip, by
rounding up the amount to be paid. If you need a taxi, you can either
call or go to a taxi stand where taxis are stationed. Taxi stands can be found for example
at the market square or the train station in Maastricht. Please note that taxis in the
Netherlands are quite expensive, and cannot be stopped on the street!

Useful Dutch words

Yes - Ja
No - Nee
Good morning - Goedemorgen
Good afternoon - Goedemiddag
Good evening - Goedenavond
Hello - Hallo
Goodbye - Tot ziens
See you later - Tot straks
Thank you - Dank u
You’re welcome - Graag gedaan
See also www.speaklanguages.com/dutch/phrases/basic-phrases

Must-have apps

Download these apps to make your visit to the Netherlands easier!

9292
Your personal public transport planner.
Android | iPhone

NS Reisplanner Xtra
With Reisplanner Xtra, you always have access to up to date
travel information for public transport.
Android | iPhone

OV-chip checker
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 You’ll use the OV-chip card to pay for public transport in
the Netherlands. The official OV-chip card app enables you to
view your online transaction overview easily and securely. Android | iPhone

Maastricht
Read local news, check out the local events and visit the
most beautiful places in Maastricht.
Android | iPhone

Tripadvisor
TripAdvisor makes it easy to find the lowest airfare, best hotels,
great restaurants, and fun things to do.
Android | iPhone

Buienradar
Weather in the Netherlands is very unpredictable and this rain
radar app is as essential as an umbrella.
Android | iPhone

Google Translate
Translations you make with this app are not trustworthy, but it
can definitely be a life saver.
Android | iPhone

Duolingo
Learn Dutch (or another language) completely for free with
Duolingo.
Android | iPhone

Thuisbezorgd
Hungry but don’t want to cook? With the Thuisbezorgd app you
can order food for home delivery
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