Cloudworkers Company Training Document ChatTool ChatsContent 41. Important information about the chat services - what is the basic informaton about a chat in general? 2 2, The position ofa chat moderator - what does a chat maderator d?.. 2 13. The chat Interface - How do | find my way around a chat interface? 4 4, Starting my position as a chat maderator how does it work? oo 5. WORKING TIMES - At what times can and should | work? 5 5.1 How isthe traffic distributed during the day and when should I work best... 5 6. Waiting times in the chats- Can | let the customer wait for a longer period o time? 7 7. Writing skills: what is the best way to write? 7 8. MEETING - What do do ifthe customer wants to meet? aad 9. Notes and profile maintenance - How can | remember the details about the user? 9 10, Not allowed Are there any NO-GOs at all? wo 11. Politeness - Is the customer king? 10 12, ATTENTION: Walt a minute, are there any other rules? oo scan econ of ect eect ad eh, We cored. yf hs cet [turer or tens without the ahorzaton ofthe copyright holder) abet pronscaton acorn SS aang, wi warned wih cots nd oust py damage (897 UNS Intended recipient only. Ima aot be otherwise ied, eprociced, stored na etre sen oF ‘ranumitee nary frm by ny meas, mechniel, sactrne photceping ecrdng or there, vo ee Sane ay1,.Important information about the chat services - what is the basic information about a chat in general? The chat projects are many for customers who are ative line and use chats or sexing Portas, These portals enable users to send and receive messages in cde to contact ater resin this way. In order to increase the user experience, soled "moderated poles are {360 wed, with which the urer ean communicate. The aim of manual chat animation f to ‘establish a alogue between areal wser onthe one hand and a moderatr of Cleudworkers on the athe and to conduct t manually We are the maderated profi. tis ou task to chat withthe customers So that they wa to continue to enjoy and buy the fun and entertainment inthe frm of mobile chatting, Our hats are not dating agencies or dating services! All we offer isthe opportunity forthe user to relax ‘ile chatting and have an extraccinary time Exciting animation! 2.The position of a chat moderator - what does a chat moderator do? ‘chat moderator puts himself inthe rol ofa fetitious person in oder tobe able to offer the customer the service mentioned above As achat maderator you area service provider and an“The fietitous pereonffemale In mast projects. Ether the moderator starts a conversation ‘with anew customer or he wil have to contioue a convertion that has already taken pace. Who exactly this persons andthe details, such as name, age, appearance, et, the moderator takes from the profit ofthe person in the chat. Multiple chats can an shoud be handled at the same time. To o thi, you simply open several abs in a browser window, so you can ie the time wile waiting for an answer meaningfully and increase your ering potential. cause the more messages you write, the more you earn But the tent quality ust as Important! Because the text quality decides whether the customer replies and the more answers you get back frm customers, the mare you have to do and the mare you ean The topic is normally li or erotic or both, depending on which chat you are working in. “The role ofthe flcttious person: The most impetant task ofthe moderator ito realize Ns role asa woman. We ae the woment We are the users of achat service, just Iike the ‘eustomers and we ae hee to itr Become ertie (depending on which chats ior bul a hat relationship or experience a virtual lingo all together. The offer forthe customer isthe possi to have fun anonymously, discreetly and safely inthe form of mobile chat nthe respective chat portal. f the customer requests a meeting, then he does not o so Becauie he hasbeen promised the possiblity ofa meeting o even "sla a meeting, but because hei ery Interested, only thinks ofthe one and simply want to try out whether it werk. Typically men! e0, what does the woman do? Shei happy thatthe unknown gentleman likes her so mucha wants to get to know the man, BUT not to meet him in the future, but because she Sees hs Interest ina meeting as a bass for an exciting todo wth each other and chat, Soa nice cat relationship cou begin. She wants to know why he would tke to meet her so much and why teractly she and no ater. What fhe (he? What does he expect from the woman? The worn wants to lit, Mir, flit and seduce the man = nathleg new when t comes to women and thee wishes. Best always sexy and cheeky! 3.The chat interface - How do | find my way around a chat interface? “This actually very simple «you cant do anything wrong! Left and right you have the profiles. One of them i ur profile andthe other belongs tothe customer (s2 example) Which ne Belongs to whom &shawcased! In 98.5% of al cases we are always the woman. The mask we use not what the customer seas ang ses! He ha the chat ether a an appor he wies a page with a mesenger to write and receives messages, 50 the profiles are already there and help us, because alot of ivormatio, which the custome ‘woul ike to now ina conversation with a woman, is there and every moderator should have ‘look it “There is field on every mask where you can write your message, Often a minum lengths require to send messages. Also there are often specific ormation about the respective serve, in order to make the contest of the service clearer fora moderator. The pictures are thereto give the moderator a fist impression about the chat. The top message is always the most current message ofthe customer. Below you can se the previous chat messages between ‘the crtomer andthe moderator.4, Starting my position as a chat moderator - how does it work? ‘You tog in and awaiting session appears inthe interface. Now you have to read the custoner message and jump tothe respective topic. Often it also helps to read the message of the Previous moderator. Now you formulate a nice message, sed it and the net session sips in “This time the moderators another person writing with anther customer, This customer aso gets a nice message fromthe moderato. This goes back and forth unt the moderator logs ut Of the system and his sessions end up with the moderators who are sil online. Very EASY! 5. WORKING TIMES - At what times can and should | work? ‘As achat mederator, you can choose your working hours freely. But a moderator should cat oF work better if there moce trai. It doesnt make sense to work ent inthe morning when there I ess traffic and fewer users in the chat. Evenings and weekends = YES! The projects run 365 days a year, 24/7, we always need moderators who can work during pak Rous, (evenings and especially weekends) 5.1 How is the traffic distributed during the day and when should | work best? Fit, wha oes te mean Trl the amount of Interet wes who vita webs mur cates he tine when many ers ae one and chat actively wth the is, Te uation {when oye thnk mos ustamers are ln? So, of arse you hae to consider tat mos cistomers are quite axa working people ‘hey can cat actively and concentrated nthe evenings oon weekend rogue erImagine relaxing on the couch or onthe bed and chatting actively, OF course the evenings and ‘weekends are the best times todo that weal know that! +) ‘nthe other hand, this is also the best time forthe moderators tobe active inthe chats and ‘earn more money. The mestages flow in mach fester at these times and the time goes by faster And the fun s neitable anyway. ‘Sec ingen ar ine orale ag “Ths rai shoe, for example, the numberof coming mesages pr hour on 8 nama dy. Our states ane absent verte yur have ld us to cnc hat evenings a ween ae te best ‘ours tobe av nhs, This ea example In Germany, tating rom unto pm Eingehende Nachrichten dber ein | ‘Wochenende! | | | | | | [ese eae Seen ees ewes ere More tsaother char showing te numberof meses about a "nema weekend a Jnuay clear tow the numba of nconing message ro fm Strnad ad at anon Men. The ‘rarples show how the wai nerener nthe ines = eal on meen an sia tama 8 eet6. Waiting times in the chats- Can I let the customer wait for a longer period of time? & 7 ‘Quite simple plese donot et custemers wait r keep open mezeage while you are nt ‘sctvely working! es your Job to entertain the cuttomars who are online over 3 longer pera of time, Never let the customer walt ‘Our chat services are about chatting with ative (onlin) customers, 9 everything has to 9 fast. Dont forget the speed brings good mney toa moderater. Of course, the text quality must nt be affected, because the customers pay for their fun and therefore we alvays have to ave them something ice back VERY IMPORTANT: Please always logout if you are no longer working ‘Whether you want to take a brea or ust have todo something quickly - you are not woking atthe mament, pease LOG OUT! 7. Writing skills- what is the best way to write? ‘You can also adapt to the spalling ofthe customer if you tik, but ofcourse you sould adapt to the spling style ofthe moderator before. Tee eerLsusly you have to write at last 70 characters to be able to send a message. Whole sentences and meeringfl formulations MST be included! Smileys can be ued fom time to time, but please nt only to fil othe mestages! 8. MEETING - What do | do if the customer wants to meet? ° “oO 3 Be I Cur chats are entertainment services. Customer are informed on the rezpective platforms that they ae lving out their fantasies with virtual profesor pald moderators and we can asune that every cuttomer i fully aoare of ths ust a na role-playing game, paying a vdeo game, going tothe cinema or many other ‘experiences in fe, this experience can be something very special and the customer can sik into it despite the awareness that the experience just made isenly a game or a fantasy. For us, ‘thismeans that we make the customers experience as exiting and entertaining 3s posible, ‘encourage this fantasy and bring itt life, but never ie to him. The customer should beable to let his fantasy ra free and this als cues that we as chat partners make sre that he fe possible and thatthe chat experience i something very speci fr him. aye the customer wants to tive outa fantasy that he would never dare to expres in reat life. Maybe he wants to have an entertaining conversation ona boring evening, maybe he ust wants tote out fantasy tat woman realy desires im, Allow him this fantasy and make it ‘as pleasant as posible for him, Thats what the customer paye fr. If he dreams of doing Something exciting wth you doit with him, but please dont Neto the customer Ina coe play, both parties can ink nto eachother and perhaps dream of how they woud meet at some pola and what that would be ike. Nevertheless, you should never promi the ‘customer that you wil vit him or meet with hm at some point. The idea that this will, ‘eventually be posible canbe pat ofthe fantasy and role-playing tat the customer enjoys and {he reason why they use the service, “The disappointment of not having promised meeting ouside thi fantasy woud destroy bat enjoyment!, 9. Notes and profile maintenance - How can | remember the details about the user? Paes Customer tells me he: marred a asa nickname, How wil remember this nex ine and how wil the other moderators know? There isa note fed inthe chat interface for such {nformation, so just write ft own iis rlevant nfoematon (eal name, age, city, profeson, etc). That means nothing ese than to enter important information, which comes from the customer lato the customer profes, inorder to make the werk easier forall colleagues ‘would bea Ute stupid of us to ask the name of a customer twice! Cn the other sie, you alto do the same thing fr the moderation peal, if you come up with any information about her! 10. Not allowed! Are there any NO-GOs at all? Ie is absolutely FORBIDDEN to chat with underage peopl! On most Chat interfaces theresa ‘button that allows you to send a session toa special prablem roem. Soa moderator can Block ‘mins immediately. ithe button doesnt exis, then we tell he minor (impalite event! that the has nothing to do in the chat! Ie is also NOT ALLOWED to chat with clients on topics such as pedophilia, incest, zoophile {sexual animal love) and other llega topics. Dont werry, such things det happen every day, i aa enly once or twice a year. Always Black oF tel the user that you cannot chat with them about thie tai nee oe toe1 , Please document the cae with a screenshot and report tt the team leader. 11. Politeness - Is the customer king? » Pp: YES, the customer ishing! Every customer mus be treated with respect and courtesy. They sea paid service, which should be provided other fulest satisfaction and they must be amused, Each moderator should strive to mintan the chat a long as posible through hie trained communication ails 12. ATTENTION- Wait a minute, are there any other rules? Ei IMPORTANT Do not use standard copy and pasted texts! Identical teats, bei copied an pasted or feeshly "ype, which are used several times withthe aim o icy generate many mestages, are strictly prohibiced! It would be very fatal fevstomers wha write with several women get che and the same text from different women,> , ‘Aart from that, we se I 8 refusal to work a message isnt formulated incviduliy for ‘each customer. Therefore, inthe case of identical text, we would st them, show them tthe Imoderator an deduct them from the salary. “Transparency forthe client! What do we do when the client asks us if we ae fakes oF ‘moderator f the lent exlcty as for the identity ofthe maderatr explicitly questions ‘the identity ofthe chat profile, the moderator shuld call the service a moderated chat serie. (Reference to chat and platform conditions) Here we shouldbe honest. We dot want to cheat anyone or anything ike that. A good arewer could be "Yes, man oprater, but that doesnt mean | dort ke you! think something has developed between ur here, dont you think? Be creative. But peace ac first what he mans by fae. Often customers want to force the woman toa meeting lke that and dont realy talk bout being fake. It would be good to ivolve the customer a conversation frst and if he asks ‘gain, then plese answer honestly and airecty ‘he conn of cocumen pc tents and gs, ae cpa. Ayu hi oct nly Permitec winnie apr amene whe ltr ne cpg ee coping eens {Exntnatibe aterueons copra heer Witte peeeton scan oa We ON wl toed ens and mt oy centr 899 Un ‘repent on may ot be cheb bed epee, oes in ete stem oreruaiied ay o ry ay ear, mechan econ prlocpyingrecaango eter, witht he ler rien Fist name, Surname OGWEM ViAONC..... Pl. "nereby certify that Ihave read and studied this rules of Cloudworkers Lt. ining document and will abide by the lt there are any problems or uncertainties, | wll always contact the team leader. Signature