APPENDIX F. SERVICE PART LIST APPENDIX G. TROUBLE SHOOTING GUIDE JADE TROUBLE SHOOTING GUIDE TABLE OF CONTENTS E01. TXRX NO ANSWER... E02. NVRAM FAIL ERROR. E06. TUBE TEMPERATURE.. E07. FAULT SENSING ERROR. E08, NVRAM PARA ERROR.. E11. OVER KV - HARDWARE. E12. KV INEQUALITY 1 & E13. KV INEQUALITY 2. E14, CAL DATA EMPTY. E15, FIL1 SELECT ERROR. E16, FIL2 SELECT ERROR. E17. OVER MA - SOFTWARE. E18. HEAT UNIT ERROR. E19. PFC FAULT ERROR E35. CHARGE. MC FAIL ERROR, E37. MAIN MC. FAIL ERROR... E38. NO KV ERROR.. E39. NO MA ERROR... E40. FIL PREHEAT LOW. E41. FIL PREHEAT HIGH.. E42. FIL READY LOW.. E43. FIL READY HIGH. E44, FIL_SMALL ERROR. E45. FIL_LARGE ERROR. ‘Service Manual RMD1704-002, Rev.3 Page 239ors DRGEM Corporation APPENDIX G. TROUBLE SHOOTING GUIDE E01. TXRX NO ANSWER Code Name Description Generator has detected error in E01 TXRX NO ANSWER communication to Console or SDK 1. Cause of the problem A. The close of SDK program with the system operating B. Failure of the communication line between Console and HT Control board C. Failure of Board(HT Control Board, Outlet Board, Console Board) 2. Action A. Tum off the system power. B. Check the communication line between Console and HT Control board, = Console Board <-> Outlet Board <-> HT Control Board, Check the communication line to be connected to HT Control Board J8 of JADE Unit < HT Control Board > Page 240 ‘RMD1704-002, Rev.3 ‘Service ManualAPPENDIX F. SERVICE PART LIST JADE ji, Check the communication line to be connected to Outlet Board J8 of JADE Unit. < Outlet Board > iii, Check the communication line to be connected to Console Board J1 < Console Board > iv. Check whether the communication line between Console and HT Control Board is normal Check the error by operating the system. D. Iferror occurs, replace the HT Control Board, Outlet Board or Console Board, Retry the error check. E, If the problem is not solved, call the manufacturer, ‘Service Manual RMD1704-002, Rev.3 Page 24DRGEM Corporation APPENDIX G. TROUBLE SHOOTING GUIDE E02. NVRAM FAIL ERROR Code Name Generator has detected error in saving data E02 NVSRAM FAIL ERROR to NVRAM in HT Control board. 1. Cause of the problem A. Data missing of NVSRAM 2. Action A B Extract the remote diagnosis report. After system power off, replace HT Control Board. < HT Control Board > ©. After replacing HT Control Board, retry the error check. D. If an error occurs, contact the manufacturer. Page 242 ‘RMD1704-002, Rev.3 ‘Service ManualAPPENDIX F. SERVICE PART LIST E06. TUBE TEMPERATURE Code Name Description X-ray is too hot and its thermal switch E06 TUBE TEMP ERROR is activated 1. Cause of the problem ‘A. Overheating of Mono Tank B, The Feedback cable of Mono Tank is damaged or not connected 2. Action A. Extract the remote diagnosis report. B. Check the Feedback cable between HT Control Board J3 and Connection Board J2 of Mono Tank, < HT Control Board > < Connection Board > ©. Check the error by operating the system D. Ifthe error occurs, the system power off and cool Mono Tank E. After separating 1, 5 pin from J3 Connector of the connection beard with Mono Tank cooling, retry the error check on the system on-state by connecting 1 pin to 5 pin, By this way, to check the Feedback cable is possible, 2 moore Las) eo12 cep suo If no error occurs, turn off the system power and reconnect the 1 and 5 pins t connector, F. If the Mono Tank is sufficiently cooled, run the equipment and check whether an error has occurred, ‘Service Manual RMD1704-002, Rev.3 Page 243,DRGEM Corporation APPENDIX G. TROUBLE SHOOTING GUIDE i. fan error occurs, replace the HT Control board. G._ Retry the error check H. If an error occurs, contact the manufacturer. Page 244 ‘RMD1704-002, Rev.3 ‘Service ManualAPPENDIX F. SERVICE PART LIST £07. FAULT SENSING ERROR Code Name Description Error signal detected although no error E07 FAULT SENSING ERROR occurred 1. Cause of the problem A. Failure of HT Control board 2. Action A. Extract the remote diagnosis report. B. Reset the equipment to check whether an error has occurred. C. Ifan error occurs, turn off the power and replace the HT Control board. D. Retry the error check. E, Ifan error occurs, contact the manufacturer. ‘Service Manual RMD1704-002, Rev.3 Page 245DRGEM Corporation E08. NVRAM PARA ERROR APPENDIX G. TROUBLE SHOOTING GUIDE Code Name E08 NVRAM PARA ERROR Generator has detected error in system Parameter of NVSRAM in HT Control board. 1. Cause of the problem A. Data missing of NVSRAM 2. Action A. Extract the remote diagnosis report, B error has occurred, C._Ifan error occurs, turn off the power of the equip Reset the equipment and operate under the condition that caused the error to check whether an ment and replace the HT Control board, 7" D. Retry the error check. E. Ifan error occurs, contact the manufacturer. Page 246 "RMD1704-002, Rev.3 ‘Service ManualAPPENDIX F. SERVICE PART LIST E11. OVER KV - HARDWARE Code Name Description E11 OVER KV - HARDWARE The output kV exceeded the allowed maximum kV limit(135kV). 1. Cause of the problem A. Tube Arcing B, Mono Tank Arcing 2. Action A 8 Retry the error check. D. Extract the remote diagnosis report. Reset the equipment and irradiate with 80kV, 100kV, 120kV @1mAs condition, If the error occurs, tun off the power of the equipment and replace the HT Control Board. E, Retry the error check. F ‘Service Manual < HT Control Board > If an error occurs, contact the manufacturer. RMD1704-002, Rev.3 Page 247DRGEM Corporation APPENDIX G. TROUBLE SHOOTING GUIDE E12. KV INEQUALITY 1 & E13. KV INEQUALITY 2 Code Name Desc! ‘Anode KV feedback voltage is higher than E12 KV INEQUALITY 1 cathode kV feedback voltage. ‘Anode KV feedback voltage is higher than E13 KV INEQUALITY 2 cathode kV feedback voltage. 1, Cause of the problem A Failure of Feedback cable between HT Control board and Mono Tank. B. Tube Arcing C. Failure of Mono Tank 2. Action ‘A. Extract the remote diagnosis report, B Turn off the power of the equipment and check the connection status of the feedback cable. < HT Control Board > < Connection Board > C. Check the pin number of the feedback cable and reconnect the cable. D._ Retry the error check E If an error occurs, measure the waveform by connecting an oscilloscope to the KV+ and KV- test pins. Page 248 ‘RMD1704-002, Rev.3 ‘Service ManualAPPENDIX F. SERVICE PART LIST JADE < HT Control Board kV, kV- Test Point > i. not irradiate, the value should come out as follows. 1. KV+ Normal state : -0.3V ~ +0.3V (Ideal Voltage : 0V) 2. KV- Normal state: -0.3V ~ +0.3V (Ideal\Voltage : 0V) ii, fan error occurs, replace the HT Control board: F. Check whether an error occurs while measuring the waveform on the system on. G._If an error occurs while the arcing wavéfortn is detected, replace the Mono Tank H. Retty the error check L._Ifan error occurs, contact thé manufacturer. ‘Service Manual RMD1704-002, Rev.3 Page 249DRGEM Corporation APPENDIX G. TROUBLE SHOOTING GUIDE £14. CAL DATA EMPTY Code Name Description MA calibration data is empty with selected E14 CAL DATA EMPTY kV, mA step. 1. Cause of the problem A. No mA Calibration B. Failure of HT Control board 2. Action A. Extract the remote diagnosis report, B. Reset the equipment and proceed to mA calibration. c If an error occurs by irradiating under the condition (mA, kV) that the error occurred, turn off the power of the equipment and replace the HT Control board, < HT Control Board > D. Retry the error check, E. Ifan error occurs, contact the manufacturer. Page 250 ‘RMD1704-002, Rev.3 ‘Service ManualAPPENDIX F. SERVICE PART LIST £15. FIL1 SELECT ERROR Code Name Description E15 FIL1 SELECT ERROR ‘Small focus selection is not operating. 1. Cause of the problem A. failure of Filament board 2. Action ‘A. Extract the remote diagnosis report. B, Reset the equipment and enter in Filament current diagnosis of SDK. While changing the small and large focus of the filament, check whether the D11 on the filament board is turned on and off, < Small) Large Control Circuit of Filament Board > i, When Small focus is selected, the D11 lights up. D. If the LED lighting does not work normally, turn off the power and replace the filament board. £ Ian error occurs, contact the manufacturer ‘Service Manual RMD1704-002, Rev.3 Page 251DRGEM Corporation £16. FIL2 SELECT ERROR APPENDIX G. TROUBLE SHOOTING GUIDE Code Name E16 FIL2 SELECT ERROR Large focus selection is not operating. 1. Cause of the problem A. Failure of Filament board 2. Action A. Extract the remote diagnosis report, B. Reset the equipment and enter in Filament current diagnosis of SDK. . While changing the small and large focus of the filament, check whether the D11 on the filament board is tumed on and off. < Small, Large Control Circuit of Filament Board > i. When Small focus is selected, the D1 lights of. D. E. If an error occurs, contact the manufacturer, Page 252 ‘RMD1704-002, Rev.3 If the LED off does not work normally, tum off the power and replace the filament board, ‘Service ManualAPPENDIX F. SERVICE PART LIST £17. OVER MA - SOFTWARE Code Name Description The output mA exceeded the maximum E17 OVER MA-SOFTWARE allowed mA limit, 1. Cause of the problem A. Failure of Tube setting 8. Failure of mA Calibration date 2. Action A. Extract the remote diagnosis report. B. Reset the device and enter in the system setting of SDK, Enter in mA calibration mode and perform full auto calibration D. Retry the error check, Elf an error occurs, contact the manufacturer. ‘Service Manual RMD1704-002, Rev.3 Page 253,DRGEM Corporation £18. HEAT UNIT ERROR APPENDIX G. TROUBLE SHOOTING GUIDE Code Name ‘Anode heat unit exceeded 90% of total HU. E18 HEAT UNIT ERROR In this case, x-ray exposure is not possible. 1. Cause of the problem A. Overheating of Tube 2. Action A. Extract the remote diagnosis report, B. Cool the Tube. C._ Ifitis sufficiently cooled, restart the equipment to check whether an error has occurred D._ If an error occurs, contact the manufacturer, Page 254 "RMD1704-002, Rev.3 ‘Service ManualAPPENDIX F. SERVICE PART LIST £19. PFC FAULT ERROR Code Name Description Indicates that HT Control Board detects the E19 PFC FAULT ERROR error from PFC. 1. Cause of the problem A. Fault signal output of PFC due to PFC board failure B. The connection failure between PFC Board and HT Control Board. = PFC Board <-> Filament Board <-> HT Control Board 2. Action A 8 Extract the remote diagnosis report. the HT Control Board, < PFC > < Filament Board J4 > Board «< Filament Board J3 > < HT Control Board J4 > If there is no abnormality in Hamess between PFC and HT Control Board, replace PFC. ‘Service Manual RMD1704-002, Rev.3 Check the Hamess connection between the PFC and the J4 Connector of the Filament Board. After turning off the power of the equipment, check the Harness connection between the PFC and Check the Hames connection between J3 of the filament Board and J4 of the HT Control Page 255DRGEM Corporation APPENDIX G. TROUBLE SHOOTING GUIDE < PFC > D. Run the equipment to check whether an error has occurred E. If an error occurs, replace the HT Control Board and check whether an error has occurred Ff an error occurs, contact the manufacturer. Page 256 ‘RMD1704-002, Rev.3 ‘Service ManualAPPENDIX F. SERVICE PART LIST E35. CHARGE. MC FAIL ERROR Code Name Description Indicates that the insufficient voltage of PFC E35 CHARGE. MC FAIL ERROR Link Capacitor was sensed. 1. Cause of the problem A is between 210V ~ 360V, normal output 400V) 2. Action A. Extract the remote diagnosis report. After turning off the power of the equipment, replace the PFC. < PFC > B. Run the equipment and check whether an error has occurred C. Ifan error occurs, contact the manufacturer. Reduction of Link-Capacitor charging voltage of PFC (The error occurs when PFC output voltage ‘Service Manual RMD1704-002, Rev.3 Page 257DRGEM Corporation APPENDIX G. TROUBLE SHOOTING GUIDE E37. MAIN MC. FAIL ERROR Code Name E37 MAIN MC. FAIL ERROR es that the insufficient voltage of PFC Link Capacitor was sensed. 1. Cause of the problem A Failure of PFC (occurs when PFC output voltage is between OV ~ 210V, normal output 400V) 2. Action A B ¢ B. Page 258 Extract the remote diagnosis report. After turning off the power of the equipment, replace the PFC. Run the equipment to check whether an error has occurred. < PEC > If an error occurs, contact the manufacturer. "RMD1704-002, Rev.3 ‘Service ManualAPPENDIX F. SERVICE PART LIST JADE £38. NO KV ERROR Code Name Description ‘Tube voltage is not detected during x-ray E38 NO KV ERROR exposure. 1. Cause of the problem ‘A. Misconnection of Feedback Cable 8. Misconnection of the cable between MOSFET Assy and Mono Tank . Misconnection of MOSFET Signal Cable D. Internal problems of Mono Tank 2. Action A. Extract the remote diagnosis report. B, Tum off the power of the equipment and check the status of the feedback cable connecting the J3 terminal of the HT Control board. < HT Control Board J3 > < Connection Board J2 > C. Check the status of the signal cable connecting the MOSFET Driver Board and the Filament Board. < MOSFET Driver Board J3 > < Filament Board J12, 10 > ‘Service Manual RMD1704-002, Rev.3 Page 259DRGEM Corporation APPENDIX G. TROUBLE SHOOTING GUIDE D. Check the connection status of the signal cable connecting the HT Control Board and the Filament Board. < Filament Board J3 > < HT Control Board J4 > E. After checking the cable connection of the high voltage line, check whether an error has occurred = 4 Co F. If an error occurs, replace the Mono Tank, G._ Ifan error occurs, contact the manufacturer, Page 260 ‘RMD1704-002, Rev.3 ‘Service ManualAPPENDIX F. SERVICE PART LIST JADE E39. NO MA ERROR Code Name Description ‘Tube current is not detected during x-ray E39 No mA Error exposure. 1. Cause of the problem ‘A. Misconnection of Feedback Cable 8. Failure of Tube Failure of HT Control Board 2. Action A. Extract the remote diagnosis report. B, Tum off the power of the equipment and check the connection status of the feedback cable connecting the J3 terminal of the HT Control board, < HT Control Board J3 > < Connection Board J2 > ©. Run the equipment and check again if the error occurred D. If an error occurs, tum off the power and replace the HT Control Board, E, Retry the error check. F. Ifan error occurs, contact the manufacturer. ‘Service Manual RMD1704-002, Rev.3 Page 26DRGEM Corporation E40. FIL PREHEAT LOW APPENDIX G. TROUBLE SHOOTING GUIDE Code Name E40 FIL PREHEAT LOW Filament preheat level of x-ray tube is lower than pre-programmed limit. 1. Cause of the problem A. Failure of Filament board B. Failure of HT control board 2. Action A. Extract the remote diagnosis report, Enter in Filament Current mode of SOK. B C. While changing Small Focus and Large Focus, check if the value of Preheat current is around 2.04. D. If the preheat current is not around 2.0A, turn off the power and replace the filament board. «< Filament Board > E. Check if an error occurs by operating the equipment. If an error occurs, turn off the power and replace the HT Control board. Page 262 "RMD1704-002, Rev.3 ‘Service ManualAPPENDIX F. SERVICE PART LIST JADE < HT Control Board > G. Check if an error occurs by operating the equipment, H. If an error occurs, contact the manufacturer. ‘Service Manual RMD1704-002, Rev.3 Page 263,DRGEM Corporation £41. FIL PREHEAT HIGH APPENDIX G. TROUBLE SHOOTING GUIDE Code Name E41 FIL PREHEAT HIGH Filament preheat level of x-ray tube is higher than pre-programmed limit. 1. Cause of the problem A. Failure of Filament board B. Failure of HT control board 2. Action A. Extract the remote diagnosis report, Enter in Filament Current mode of SOK. B While changing Small Focus and Large Focus, check if the value of Preheat current is around 2.04. D. If the preheat current is not around 2.0A, turn off the power and replace the filament board. «< Filament Board > E. Check if an error occurs by operating the equipment. Page 264 "RMD1704-002, Rev.3 ‘Service ManualAPPENDIX F. SERVICE PART LIST JADE Ff an error occurs, tum off the power and replace the HT Control board. < HT Control Board > G. Check if an error occurs by operating the equipment, H. If an error occurs, contact the manufacturer. ‘Service Manual RMD1704-002, Rev.3 Page 265DRGEM Corporation E42. FIL READY LOW APPENDIX G. TROUBLE SHOOTING GUIDE Code Name 42 FIL READY LOW Filament ready level of x-ray tube is lower than pre-programmed limit. Cause of the problem A. Error of mA Calibration B. Failure of HT control board 2. Action A. Extract the remote diagnosis report B. Reset the equipment and proceed to mA calibration C._ Enter in the Filament Current Mode D. While changing Small Focus and Large Focus, press the Ready switch to check whether an error has occurred. Ef an error occurs, turn off the rower and replace the filément board < Filament board > F. Check if an error occurs by operating the equipment. Page 266 "RMD1704-002, Rev.3 Service ManualAPPENDIX F. SERVICE PART LIST JADE G. If an error occurs, turn off the power and replace the HT Control board. < HT Control Board > H. Check if an error occurs by operating the equipment. |. Ifan error occurs, contact the manufacturer. ‘Service Manual RMD1704-002, Rev.3 Page 267DRGEM Corporation £43. FIL READY HIGH APPENDIX G. TROUBLE SHOOTING GUIDE Code Name 43 FIL READY HIGH Filament ready level of x-ray tube is higher than pre-programmed limit. Cause of the problem A. Error of mA Calibration B._ Failure of HT control board Action A. Extract the remote diagnosis report, Reset the equipment and proceed to mA calibration. B C._ Enter in the Filament Current Mode. D. While changing Small Focus and Large Focus, press the Ready switch to check whether an error has occurred, £. If an error occurs, turn off the rower and replace the flément board, «< Filament Board > F. Check if an error occurs by operating the equipment. Page 268 "RMD1704-002, Rev.3 ‘Service ManualAPPENDIX F. SERVICE PART LIST JADE G._ If an error occurs, turn off the power and replace the HT Control board. < HT Control Board > H. Check if an error occurs by operating the equiprnént. |. Ifan error occurs, contact the manufacturer: ‘Service Manual RMD1704-002, Rev.3 Page 269DRGEM Corporation £44, FIL_LSMALL ERROR APPENDIX G. TROUBLE SHOOTING GUIDE Code Name 44 Fil_SMALL ERROR ‘Small Filament current does not detect. 1. Cause of the problem ‘A. Malfunction of Filament SMPS Disconnection of Tube Filament B C. Failure of HT control board b. Internal problems of Mone Tank 2. Action A. Extract the remote diagnosis report, B Filament SMPS, of the Filament SMPS. Page 270 Check the output voltage and connection status of the Filament SMPS. Check the connection status between the input power cable and the output power cable of Check the connection between connector J7 of the Filament board and output power cable «< Filament Board J7 > "RMD1704-002, Rev.3 ‘Service ManualAPPENDIX F. SERVICE PART LIST JADE ili, Check whether the output voltage between output connector 1 and 4 of Filament SMPS is 48V with a Multimeter. < Filament SMPS Output > iv. Check the lighting status of the D12 on the filament board. Reset the system and enter in the system setting of the SDK. ‘Service Manual RMD1704-002, Rev.3 Page 277DRGEM Corporation APPENDIX G. TROUBLE SHOOTING GUIDE D. Measure the filament resistance of the tube to check for failure. i, Measure the Filament resistance value of the tube at J3 Connector of Mono Tank Com Large focus ‘Small focus < Connection Board > ji. Ifthe measured value of Com - Small focus is OL, Small Filament burnout iii, If the filament is burned out, the Mono Tank needs‘t6 be replaced, J. Replace the filament board to check whether ar’ errox’has occurred. Ef an error occurs, contact the manufacturef Page 272 ‘RMD1704-002, Rev.3 ‘Service ManualAPPENDIX F. SERVICE PART LIST E45. FILLLARGE ERROR Code Name Description E45 FIL_LARGE ERROR Large Filament current does not detect. 1. Cause of the problem A. Malfunction of Filament SMPS 8. Disconnection of Tube filament Failure of HT control board D._ Internal problem of Mono Tank 2. Action A. Extract the remote diagnosis report. B. Check the output voltage and connection status of the filament SPS, i, Check the connection status between the input power cable and the output power cable of Filament SMPS. ji, Check the connection between connector J7 of the Filament board and output power cable of the Filament SMPS, < Filament Board J7 > ‘Service Manual RMD1704-002, Rev.3 Page 273,DRGEM Corporation APPENDIX G. TROUBLE SHOOTING GUIDE Check whether the output voltage between output connector 1 and 4 of Filament SMPS is 48V with a Multimeter. < Filament SMPS #2 > iv. Check the lighting status of the D12 on the filament board, Reset the system and enter in the system setting of the SDK. Page 274 ‘RMD1704-002, Rev.3 ‘Service ManualAPPENDIX F. SERVICE PART LIST JADE D. Measure the filament resistance of the tube to check for failure, i. Measure the Filament resistance value of the tube at J3 Connector of Mono Tank Com Large focus ‘Small focus < Connection Board > ii, If the measured value of Com - Large focus is OL, Small Filament burnout. iii, Ifthe filament is burned out, the Mono Tank needs to be replaced, K. Replace the filament board to check whéther.dn error has occurred. E. If an error occurs, contact the manufacturer ‘Service Manual RMD1704-002, Rev.3 Page 275DRGEM Corporation APPENDIX C. HOW TO USE MA_FB TEST JIG (This page intentionally left blank) Page 276 ‘RMD1704-002, Rev.3 ‘Service ManualDRGEM Corporation 7FI, E-BID Gwangmyeong Techno-Park, 60 Haan-ro, ‘Gwangmyeong-si, Gyeonggi-do, 14322, Korea ‘TEL: +82-2-869-8566, FAX: +82-2-869-8567