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    ISO Support Volume 1 & 2 CC

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    Tool Room CIPET GHY

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    © All Rights Reserved
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    CONTROLLED COPY CENTRAL INSTITUTE OF PETROCHEMICALS ENGINEERING & TECHNOLOGY F Department of Chemicals & Petrochemicals, 5 Ministry of Chemicals & Fertilizers, creer te Govt. of india HEAD OFFICE ~ TVK Industrial Estate, Guindy, Chennai - 600 032 Ph: 044-22254780 E-mail: iqacho@cipet. gov. in Website : www.cipet.gov.in QUALITY MANAGEMENT SYSTEM MANUAL Document No. HO/IQAC/QM/M-01 ISO 9001: 2015 [con ROI =D Ar f CENTRAL INSTITUTE OF PETROCHEMICALS As | QUALITY MANUAL RE-ASSUE | 0 —| Section | USER'S GUIDE [PAGE Wo. | toft Subject | Authorization For The Implementation & Updating Responsibility Prepared by: ‘Approved by: — | Cae. | s 8 I BSc {AO (Training) [0 14 AUTHORISATION FOR THE IMPLEMENTATION & UPDATING RESPONSIBILITY The Quality Manual and its contents are verified and approved by the Management of Central Institute of Petrochemicals Engineering and Technology (CIPET). All officials shall abide by the requirement defined in the manual. This Quality Manual is issued by the Management Representative. J MANAGEMENT REPRESENTATIVE DIAS - ONTROLLED COPY CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE p ENGINEERING & TECHNOLOGY REVISED [2 | 05/08/2022 S84 | QUALITY MANUAL REISSUE | 0 USER'S GUIDE PAGENo. | 10f3 ‘Amendment Record ‘AO (Training) [ DIAS) 12 AMENDMENT RECORD New si. ion | Page i Reasonfor | Issues Ne.| Section | 29° Amendment Brief | aust | Date No. Tostat 1 | 14 | or | UPaedeRaurcsTSt0 | Undergraduate | 02 | 22.06.2018 Engineering Program 13,14, | 51 | Promoted trom Director 2 ae | 7, (PAF) to Principal Promotion 02 | 10.10.2018 15 Director (F&A) 13,14, Promoted from Manager 3 3a (Academics) to Director Promotion o2 | 12.10.2018 (Academics) . Soft copy of Question | Embrace cigtal 4 | trope | 53 roe Technology 02 | 11.10.2019 ‘Question Bank not to be 17.40.2018 5 | ueor | 42 on Bo oe Quality initiative 02 “Answer Papers are To complete the 6 | L1G-09 | 48 | dispatchedtootner | evaluation process | 02 | 44 44.2019 CIPET Centres quickly “Answer Papers are To complete the 7 | ttiap-18 | 56 | dispaichedto other | evaluation process | 02 | 14.11.2019 CIPET Centres ‘uickly Lrar-03 | 40 Ltap-10 | 47 Changed into 3 | po | 6 GPS Software Academe Softvare | 02 | 14.11.2019 Lvap-22 | 63 No Due Certificate Inclusion of Other 9 | uvet3 | 75 ye cent oe 02 | 14.11.2019 Format for 10 | LtiF-09 | 59 | Student identity Card for | Newly introduced | 01 | 04.12.2019 Hosteller Format for Student 11'| LTiF-10A | 61 | Identity Card issue | Newly Introduced | 01 | 04.12.2019 Register for Hosteller Regulations for Issue of 12 | LTR-02a Identity Card for Newly Introduced | 01 | 04.12.2019 Hostellers CONTROLLED COPY <, | CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE Pp ENGINEERING & TECHNOLOGY REVISED |2 | 05/08/2022 | see7®85 | QUALITY MANUAL REASSUE | 0 Section USER'S GUIDE PAGE No. | 2of3 Subject ‘Amendment Record Prepared by: ‘Approved by: CU RR DBbeee ‘AO (Training) (D0 SDIAST) 12 AMENDMENT RECORD | Newissue ta, |Seeton | GiS*) Amendmentsnar | feaeantey | "Tamend | Dat instruction Tor External | | 13 | LiGo9 | 48 Serre | Newly Included a1 a Tnstrucion for | | 14| uTiGos | 48 Candidates | NewiyInctuded | ot 14.11.2019 7 Tostart Upgrade Murthal CSTS | Undergraduate 1s] 14 o7 en | “Eheteerng 02 | 21.02.2020 L |___ Program | ‘Syllabus of PD-PMD | Change in the te | Limos | 16 | Siisbus of PO PM Stains 02 | 18.09.2020 Change in the 17 | LTRs | 12 | syllabus ofPco.PeT | — duration of the oz | 12.10.2020 ‘academic program Name ofthe Organization to be | Name Change changed from *Central | _based on the Al eeatons InftteofPatos | Conmuncaton s Engineering & rom Administrative 18 | documents | Al | recnnologytosCenral | Misty and a2 | 20.12.2020 ae Institute of subsequent name Petrochemicals change in ISO Engineering & Certificate “Technology” Commencement of Inclusion of APDDRL 9] 14 or ‘Consultancy and oz | 13.01.2021 Bengaluru under SARP | Copaitancy an To start Upgrade Jaipur CSTS | Undergraduate 2} 14 o7 fra Engiveeriy 02 | 18.01.2021 Program B17, | Inclusion of Joint at | 131424 | O08! ousion ofr Transfer 03 | 22.06.2021 Procedure for Planning Travel restrictions comp. ‘and Conduct of 2 | CoM 13 | emote intemal Gualiy | 342 to Pandemic o 13.09.2021 situation Audits T314__[5w7, | Inclusion of Director 2) tS) % Patrice Transfer 02 | 24.01.2022 Change in location = ‘Shifted my i 07 | Valsad to Navsar ermanert location oo | 97.06.2022 vision in CIPET'S >| 25] 43 19 | Change of Scope Mangste 02 — | 15.07.2022 26 | 21 | 12 | Change of ams Potcy | RevBioninCIPETS | 9 | 45 or 0p CONTROLLED COPY CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE ENGINEERING & TECHNOLOGY REVISED |2 | o5/os/a022 ] QUALITY MANUAL REISSUE | 0 | Section USER'S GUIDE PAGE No. | 3 of 3 Subject ‘Amendment Record Prepared by: ‘Approved by: (Rh [: oe ST Febeee ‘AO (Training) 100 SDIASI) 1.2 AMENDMENT RECORD New St Page Reason for | Issue/ No. | Section No. | Amendment Brief | amendment | Amend Date No. Revision in 27 23 14 | Change of Vision CIPET's o2 | 18.07.2022 Mandate Facully Can Book Selection by | recommend 28} uprapot | 111 ree pee, | 92 | 08.03.2022 the syflabus For Quick Cataloguing of 29 Liblap-o1 111 | books in LMS or Rena 02 09.03.2022 Spreadsheet recntoogy Revision in IssueiRetum of | Lending Period 30] Livaros | ita | tyerreumor | Lendiog Pen 02 — | 09.03.2022 Charges ‘Quality Pian for Newly 31 | tsiapo7 | 73 theca haa o1 | 21.03.2022 POURDIt | 252- Newiy 32 | etneoe | Pol irs or | 21.03.2022 CIPETIOFI7721_| 265 News 33 to to | Formats for PDI intoduted ot 21.03.2022 |__| cipetigrr72s | 264 CIPETIOFI7741_| 262 New) 4 to to Formats for PDI wired o 21.03.2022 CIPETIOFI7742A |_264 introduced PUIQP-01 | ~124) Change in Purchase 35| Puce, | ae eine Updated oz | 01.02.2022 244 | Revision in Format 36 | Pur-o3-pur-o7 | 2 on ee Updated oz | 01.02.2022 | Addtional details — | Detais on past o1.02 2022 S7 | PERIF-02 | 129 | included training inciuded | __°? Format number 38 | PERIF-06 | 216 | APARGradings | changed into o2 | 17.03.2022 I PERIF-15 132 APAR Formats 39] FER | to | APARFornats | foraltemployees | 02 | 17.03.2022 210 included CONTROLLED COPY CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE P ENGINEERING & TECHNOLOGY REVISED (2 05/08/2022 ser®*5 | QUALITY MANUAL REISSUE | 0 Secon | USER'S GUDE PAGE No. | 1of? Subject | Defnion of Terms and Abbreviations Propared by: Reproved by: sha yh 70 (Training) 100 JOIST 1.3 DEFINITION OF TERMS AND ABBREVIATIONS. 1 [6c Governing Couneil 2._| CIPET Central Insitute of Petrochemicals Engineering and Technology [3 [oe Director General 4. [MR [Management Representative 5 [PO Principal Director 6._| POT) Principal Director (Technical) 7.__| PO(TSS & BD) Principal Director (Technical Support Services & BD) | D(Adm) Director (Administration) 9. | (Acad Director (Academics) 40._| JD(AS)) Joint Director (Academics, Skil, [GAG) 11. | Hoa Head of Academics 12. | STO ‘Senior Technical Officer 73. [TO ‘Technical Officer 14. [ATO [Assistant Technical Officer 15. [AO [Assistant Officer 16._|1D0 [Information & Documentation Officer 47. | AIDo ‘Assistant information & Documentation Officer 18._[ Cin-C ‘Cenire-in-Charge 19. | HOD Head of the Department 20. | vIc ‘Vocational Training Centre 21.__| Dept. Department 22 [Trg UC “Training - In= Charge. 23 [cue ‘Course -In= Charge 24 | SRUC ‘Stores - In = Charge 25. | PUR UG Purchase - In ~ Charge’ 26. [LIBIIC Library - In Charge 27. [CAD ‘Computer Aided Design 28. | CAM ‘Computer Aided Manufacturing 23. | POI Pre-delivery inspection 30. | UNDP ‘United Nations Development Programme 31._| CBT ‘Computer Based Test 32. | DoA Directorate of Academics 33._ | NABL ‘National Accreditation Board for Testing & Calibration Laboratories 34. [NABCE ‘National Accreditation Board for Certification Bodies 35._| BIS ‘Bureau of Indian Standards 36.__| 180 international Organization for Standardization 37. [1PT institute of Petrochemicals Technology 38. | CSTS Centre of Skiling and Technical Support 38.__[SARP ‘School for Advanced Research in Polymers 40. |R&O Risk & Opportunities a_[Fa Faculty ONTROLLED COPY y, | CENTRAL INSTITUTE OF PETROCHEMICALS [STATUS | No. | DATE po reise rcemetooy REVISED [2 [08/08/2028 ] seer" \© | QUALITY MANUAL REASSUE | 0 | Section [USER'S GUIDE PAGE No. [22 Subject | Definition of Terms and Abbreviations Propared by Approved by: Ux 9 oka teste ‘AO (Training) 1DO [ ‘JD{ASI) 13 DEFINITION OF TERMS AND ABBREVIATIONS: 42. COM CIPET Operational Manual TP Praca aor ‘ong Term Poems [oP Guay Pan at tat ar Fama - ie 8 Foodbact —tt8 Tectia! Senien 50 [TRER Toot Ror Brosoasing st [aw Job Wor (32 Toe Design & Development of Courses s3—[Re Revi Revson of Cousen s4—tSTo Shor Tam Course 35TH ‘ator Mad Course $5 — [Ne Non Conpianas sw intaral At 55 —| RA Recommended Aeon 55. ACAD Resdamis owe Vocational Training Course 81 [PROG Procesng apes Purchase Sars 63. MAINT Maintenance $4 [AOHIN ‘aint $5. | RaD- CONSLT —Resoroh & Davelopmant Consatae CENTRAL INSTITUTE OF PETROCHEMICALS, [STATUS | No. | DATE ENGINEERING & TECHNOLOGY REVISED [2 | 05/082029 | s QUALITY MANUAL REISSUE 0 | | Section | USER'S GUIDE 0 ~ [PAGE No, | tot? Subject _| Circulation List Prepared by: ‘Approved by: Va 2 etm “J Bee a | 100 CIRCULATION LIST ‘AO (Training) 14 JD(ASI ‘The soft copies of the manual has been issued to the following personnel, who along with Management Representative are responsible for maintaining updated version of the manual as defined. HEAD OFFICE 07 | Director General 02 02 | Principal Director - 02 02 03 [Director - 07 02 04 | Joint Director - 07 02 05 | Manager— 01 02 CENTER IN-CHARGE Institute of Plastics Technology (IPT) SINo, | Centre Name Copy No. 7 [Ahmedabad 8 2 | Bhubaneswar [03 3 | Chennai 1 4 | Kochi ro 3 | Jaipur 08 3 | Lucknow [ 7 | wharthar @ [Raipur @ Centre for Skilling and Technical Support (CSTS) St | centre Name Copy No. 1 | Agartala 03 2_| Amritsar 03 3_| Aurangabad 03 4 | Baddi 03 5 _| Balasore 03 CONTROLLED COPY w: | CENTRALINSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE | P _ENcINceRING & TecHwoLocy REVISED [2 | 05/08/2022 | QUALITY MANUAL REASSUE | 0 USER'S GUIDE PAGE No. | 20f2 | Subject | Circulation List Prepared by: | Aproved by: QA skh] Td. AO (Training) IDO. l JD(ASI) 14 CIRCULATION LIST i a | centre Name Copy No. 6 _| Bhopal 93 7_| Bhubaneswar 93 8 | Chandrapur 03 [9 | Dehradun os 10_| Guwahati & PWMC Guwahati 03 14_| Gwalior 93 12_| Hajipur [9 13_| Haldia 03 | 14__| Hyderabad 03 15 __| Imphal 7 16 _| Korba 03 47_| Madurai 03 (18 | Mysuru 03 19 _| Navsari 93 20_| Ranchi 03 21_| Vijayawada 03 ‘School for Advanced Research in Polymers (SARP) Si No|| Centre Name Copy No. 1_ | ARSTPS - Chennai 03 2_ | APDDRL - Bengaluru 03 3__| LARPM Bhubaneswar 03 01 Reserve Copies for Assessment during Internal Quality Audit (2 Nos. with MR). 02 Reserve copy for Assessment by BIS (with MR). CONTROLLED COPY CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE | ENGINEERING & TECHNOLOGY REVISED 2 | 05/08/2022 | QUALITY MANUAL REASSUE |0 Section USER'S GUIDE _ PAGE No. | 1 of3 Subject Table of Content Prepared by: _ _ ~__ Approved by: CULL pate I: Behe [ AO (Training) 100 i ___JD{ASI) 1.5 TABLE OF CONTENT - a Content Description | ue . QM 14 USER'S GUIDE 1 Authorisation for the Implementation & Updating 1 Responsibility 1.2 Amendment Record 24 1.3 Definition of Terms and Abbreviation 5-6 414 Circulation List 78 15 Table of Content O11 QM2 INTRODUCTION 2:1 | Objectives of the Quality Manual 72 2.2 Risk-Based Thinking 13, 2.3 | Vision and Mission 14 72.4 | Organization Background Information 15 25 | Organizational Chart _ 16 QM 3 REFERENCE 34 Normative Reference 17 QM 4 CONTEXT OF THE ORGANIZATION 41 Understanding the organisation and its Context 18 4.2 Understanding the needs and expectations of interested 18 [4.3 _| Determining the scope Quality Management System 19-22 4.4 _| Quality Management system and its processes 23 QM 5 LEADERSHIP 5.1 Leadership and commitment. 24 [5.1.1 | General 24 5.1.2 | Customer Focus 24 5.2 Policy 25-26 5.2.1 | Establishing the quality policy 25 5.2.2 | Communicating the quality policy 26 5.3 _| Organisational roles, responsibilities and authorities 26 Qu 6 PLANNING 61 Action to Address Risks and Opportunities 27 6.2 _| Quality objectives and planning to achieve them 28 6.3 _| Planning of Changes 28 QM 7 SUPPORT 7A Resources 29-31 [7.4.1 | General 29 7.1.2 | People 20 7.1.3 | Infrastructure 30 CONTROLLED COPY CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE ENGINEERING & TECHNOLOGY REVISED |2 | 05/08/2022 QUALITY MANUAL REISSUE | 0 | Section USER'S GUIDE [PAGE No. | 20f3 | Subject Table of Content Prepared by: ‘Approved by: Se DS BSc Cc AO (Training) I 1D0 JD(ASI) 1.5 TABLE OF CONTENT 7.1.4 | Environment for the Operation of Processes 30 7.1.5 | Monitoring and measuring resources 31 7.1.6 | Organizational Knowledge 34 7.2 _| Competence 32 7.3 _| Awareness 32 7.4_| Communication 32 _ 7.5 __| Documented Information 33-36 7.5.1 | General 33 7.5.2 | Creating and Updating 33 7.5.3 | Control of documented information 34-36 ams OPERATION 8.1__| Operational Planning and Control | _ 37 8.2 _ | Requirements for Products and Services | 37-38 8.2.1 [Customer Communication 38 8.2.2 [Determining Requirements for products and services 38. 8.2.3 [Review of Requirements for products and services 38 8.2.4 [Changes in Requirements for products and services 38 8.3 _ | Design and Development of Products and Services 39-40 8.3.1 |General 38 8.3.2 [Planning 39 8.3.3 [Inputs ~ 40 8.3.4 |Controis 40 8.3.5 [Output 40 8.3.6 [Changes _ 40 8.4 _ | Control of Externally provided process, products and services| 41 8.4.1 | General 4 ‘8.4.2 | Type and extent of control 4a 8.43 | Information for external providers 4 8.5 __ | Production and Service Provision 4248 8.5.1 | Control of Production and Service Provision a2 8.5.2 | Identification and traceability a2 8.5.3_| Property belonging to customer or extemal _ providers 43 8.5.4 | Preservation 44 85.5 | Post-delivery activities 44 8.5.6 | Control of changes a __[oonre | CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS _| I i ENGINEERING & TECHNOLOGY Revised |2 | 05082022 __ wes QUALITY MANUAL RE-ISSUE | 0 Section USER'S GUIDE PAGE No. | 30f3 Subject Table of Content —— __ Prepared by: id Approved by: CUM | oe J Be Been ‘AO (Training) 100 JD(AS!) J 4.5 TABLE OF CONTENT 8.6 Release of products and services 44 8.7 _| Control of non-conforming outputs 45 QM 9 | a PERFORMANCE EVALUATION 9.1 | Monitoring, Measurement, Analysis and Evaluation 46 9.47 |General 46 9.1.2 | Customer satisfaction 46 9.1.3 | Analysis and evaluation 46 9.2 _| Internal Audit 47 9.3 _ | Management Review (Input / Output) 48-50 9.3.1 | General 48, 9.3.2 | Management review inputs 48-49 9.3.3 | Management review outputs 50 mio IMPROVEMENT 10.1 |General 51 10.2 | Nonconformity and Corrective action 51 10.3 | Continual Improvement 52 1 ONTROLLED COPY CENTRAL INSTITUTE OF PETROCHEMICALS [STATUS | No. | DATE P' excweeins « techwoLocy REVISED |2 | 05/08/2022 er QUALITY MANUAL | REISSUE | 0 | Section INTRODUCTION [PAGE No. | toft [Subject | Objectives of the Quality Manual Prepared by: ‘Approved by: (Le am Dee AO (Training) 10 ID(ASI) 2 INTRODUCTION 24 OBJECTIVES OF THE QUALITY MANUAL up cuper te (Centra! Insitute of Petrochemicals Engineering & Technology (CEPET) (Dept of Crease Petrochemical, Minty of Chemica Felines Govt of nda) UALITY POLICY ‘To provide high standards of excellence in education & training, technical ‘support services and research & development inthe fold of Petrochemicals, Engineering & Technology and in the related downstream sectors to the ‘satisfaction of the customers wih continual improvement in offectveness of ‘ts Quality Management Systoms. ‘opuectives: + To impart quality education in pursut of excellence through development of new courses and updation of curiculum consistant with the needs and expectations of customers, + To ‘ender reliable ani authentic services of Design, Tooling, Processing, Testing, Qualty Assurance in Petrochemicals domain to ‘Satisfy the requirement of customers with the Integrated atate of art {aciites and competent manpower + To maintain a systematic and cortiual process improvement through modemization of facies, updation of knowledge and skill of the faci, by training and evaluation r Sola — Prot. (Or) Shishir Sinha Date: 15.07.2022 Director General ve CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE | ENGINEERING & TECHNOLOGY REVISED 2 05/08/2022 Section | INTRODUCTION ~ |PAGENe. [io Prepared by: I ‘Approved by: CO a he T: Pbreen "AO (Training) ID0 D(ASI) 2.2 Risk-Based Thinking The risk-based thinking is an essential tool for achieving and maintaining an effective QMS. CIPET effectively plans and implements various actions to address risks and opportunities to maximize the outcomes including, but not limited to achieving improved results and preventing negative effects of its Products, Services and QMS. Related Document: Risk Analysis (Page No. 54) Procedure volume - | (RWIACAD, RA'STCNTC, RAPROG, RATESTING, RATR, RWPDI, RAPES, RAIMAIN |, RAADMIN, RAIR&D-CONSLT) Mandate and Commitment Continual improvement of the framework Design of Framework for Managing Risk Implementing Risk Management Monitoring and Review of the framework Risk Management Framework Process Approach: CIPET has espoused the “Process Approach” into the daily activities including the PDCA Cycle. The implementation of the "Process Approach” in the Institutional QMS enables the (a). Understanding and consistency with achieving customer specific requirements ;(b). Consideration of the processes in terms of added value ;(c). Achievement of effective process performance ;(d). Improvement of the processes based on the evaluation of data and information. (fig.: POCA Cycle) 13 CONTROLLED COPY CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE ENGINEERING & TECHNOLOGY REVISED |2 | 05/08/2022 QUALITY MANUAL, REASSUE |0 Section INTRODUCTION [PAGENo. | 7of1 Subject Vision & Mission _ Prepared by: ‘Approved by: | UL oe at Zo oe | | A0 (Training) 100 JD(AS) | 23 VISION AND MISSION VISION To become an apex Institute of International repute in the field of Petrochemicals Engineering and Technology and ensure sustainable growth MISSION To offer blend of specialized Academic and Skill Development Training Programs in the field of Petrochemicals Engineering & Technology in order to provide qualified Human Resources with entrepreneurship qualities for Petrochemical & Allied Industries; To provide Technology Support in the form of Consultancy Services in the fields of design, tooling, plastics processing, testing & quality assurance and Inspection Services to the Petrochemical Industries including plastic industries through a Quality Management System; Dedicated R&D wings on Petrochemicals will develop New Technology, Applications & Handholding Entrepreneurs by Technology Transfer, Intellectual Property (IP) and Knowledge Base. 24 CONTROLLED COPY ] SeerRar nsTTUTE oF pernocnemenis [STATUS [No [DATE UP’ | stoneexnc'treesnovoor revisen |? | osown0n eS | QUALITY MANUAL, RewssuE |o | ‘Section INTRODUCTION PAGE No. Sunect | Onion sacar ifomiion~ Grant ha Proared a (40 Training oO TORS ORGANIZATIONAL CHART ~HEAD OFFICE, 25 CONTROLLED COPY ‘SENTRAL WETTUTE OF PeTROCHEMRCALS [STATUS [Wo [DATE ——) ENSHEEAING &TESNMOLOST [eaves —[oomwaner QUALITY MANUAL. nesssve |o Teeon TRODUETION Pre We. (Faz ‘Sunjct | Organization ‘un ground information = Organization Chart CIPET Contes TO I ST =— aie Seas ORGANIZATIONAL CHART — CIPET CENTRES 6 | CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | erat Yesstece [evseo [2 [osendas QUALITY MANUAL [rewove | Section | REFERENCE [PAGE No. | i611 Subject | Normative Reference Prepared by: Approvedby: | Gi Sew | aye J. AO (Training) ~ 100 I ID(ASH 3. REFERENCE 3.1 NORMATIVE REFERENCE The Quality Management System is considered the normative basis of reference to the International Standard and shall be used internally to provide an overview of ISO 9001:2015 requirements and how they apply at the CIPET. The QMS Manual is used externally to introduce the elements of the QMS to customers and other external organizations even to the extent necessary. The following documents in part or whole, are normatively referenced or used in the preparation of this document and are indispensable for its application. For dated references, only the edition cited shall apply. + International Standard ISO 9001:2015 Quality Management Systems Requirements + ISO 9000:2015 - Quality Management Systems Fundamentals and Vocabulary. + American National Standard ANSI/ISO/ ASQ 9004-2008: A Quality + Management Approach Managing for the Sustained Success of an Organization. + Inlernational Standard ISO 10002: Quality Management - Customer Satisfaction — Guidelines for Complaint Handling in the Organization. Clarification of New Structure, Terminology and Concepts. international Standard ISO/IEC: 17020: 2012 - Conformity Assessment - Requirements for the operation of various types of bodies performing inspection * Other International Standards on Quality Management and Quality Management Systems Developed by ISO/TC 176. ISO/IEC - 17025, ISO/IEC - 17020 ‘SI.No. | Title and Description Number 7 Quality Management system Manual___| HO/MQAC/QM/M-01 2 Procedure Manual: Volume — | of 3 Procedure Manual: Volume — I_ 02 40 ‘Support Documents for Procedure 03 Manuals Volume | & Il 7 TROLLED COPY CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE ENGINEERING 8 TECHNOLOGY REVISED 2 | 0508/2032 QUALITY MANUAL | REASSUE | 0 Section CONTEXT OF THE ORGANIZATION PAGE No. | tft Subject | Understanding the Organization and is context Prepared by: - Approved by: VA See > Z AO (Training) ~1DO ‘JD(ASI) 4. CONTEXT OF THE ORGANISATION 44 Understanding the Organization and its context Central Institute of Petrochemicals Engineering and Technology (CIPET) has determined external and internal issues that are relevant to its purpose and its strategic direction and those that affect its ability to achieve the intended result(s) of its Quality Management System. in like manner, CIPET has monitored and review these external and internal issues. Related Document: Refer Page No. 20 (SWOT Analysis) 4.2 Understanding the needs and expectations of Interested Parties CIPET is committed to continually monitor, review and analyze information and relevant requirements of the interested parties to assure that requirements are effectively managed in the QMS. CIPET believe in maximum flexibility in training manpower, To that effect, besides conducting long — term courses, short-term courses are conducted for dissemination of knowledge and skill of the petrochemical and allied industries. In addition to scheduled short-term course, special tailor-made courses and entrepreneur development programmes, Government sponsored programmes are also conducted to meet the specific requirements of the region and the industries either at CIPET premises or at the client's premises. 4.3 Determining the scope of the quality management system Based on the extemal and intemal issues, requirements of relevant interested parties via the nature of products and services offered and produced by Central Institute of Petrochemicals Engineering and Technology as a premier Institute in the country, CIPET has determined the boundaries and applicability of its Quality Management System that covers core areas of instruction, Research, Extension and Resource Generation certifiable to ISO 9001: 2015, 18 [CONTROLLED COPY ] CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS No._| DATE ENGINEERING & TECHNOLOGY REVISED |2 | 05/08/2022 | QUALITY MANUAL RE-ISSUE | 0 Section | CONTEXT OF THE ORGANIZATION PAGENo. |toft Subject | Scope of the Quality Management System _ Prepared by: Approved by: CULL > abe Tt ~_AO (Training) 1DO a) - CIPET has established and upgraded its Quality Management System (QMS), in accordance with ISO 9001: 2015 standard and applies to all our training programmes and Industrial services relevant to interested parties. We view the standard as an excellent framework allowing us to go beyond the near effective Implementation towards continual improvement in the system, in order to enhance efficiency and customer satisfaction of all its processes. The Quality Management System applies to all the activities of Central institute of Petrochemicals Engineering & Technology. The Quality Management ‘System scope is defined as follows: To conduct Academic, Skill Training Programs in the broad areas of Petrochemicals including Polymer Science Engineering & Technology rendering Technology Support and Consultancy Services in the areas of Design, Tooling, Processing and Testing for Government, Semi — Government, PSU's, Plastics & allied Industries and other at Chennai Head Office ~ Central Institute of Petrochemicals Engineering & Technology (CIPET), TVK industrial Estate, Guindy, Chennai — 600032, Tamilnadu and 32 sites. 19 4 Ie U TOMOBTEU PaIDISTO PaEN = SouSnpU SORSeISJO WO! + Bunseo, uote 7 woroeupen soere0 puso} puEweP paseesoul + soyseid Uo epuebedosd : suepris ‘908 PU 18 24 1) swasBosd pue seulues payevo sale SAC © a pajoodee Bupioda: uy asearu) + Uojsuedxo (ego pue wujeive wepnie poreooul + | om sureford ewojdp jo adh waleuid + ‘swopns oj orgepiye ae see) von + | BE ssoqedtleo Asien fenbin § 1010 wouvesng : lz (suojGas ouonet Yevonewoyi eupouna aesnco eyriisans jo uO + = “eqoivounl> ssu0 86g sopjod yuowusenod osioapy + ywos8svepnig 0038 “pxaiue9 ua swam ‘soniumuoddg zg | 3 roe) weprisBuans eA + 3 um eens pax + 2 8 2|q)6479 Jo} Spuadys pur sdiyssejoyog + 8 re veui08 : 3 “Aynoe) wiereu y aay OF AU —* ‘sluawpedap jUBe}Ip 40) SeLeIaH| PRHENIDE) IM “AyuIeysoun yee} + ‘sdiysuonejay Jowojsng Bung + (sopsejd) uewiop oyoeds su + syjeueq angisdwog + = sonseld squenpe uo + |B anoge 98) u Bupueisepunjo%eT + waovensreoueuy + | s6ve\p a sseuncs + ‘noe, poouatacke punog + | & "yes puP sonsoid boun ue UB Uo Ba1e 2109 U) aBpamOUy eOINDEL MBUCISEE/OL| + : UL j0 : {00 ‘seoqwAND Jo ANSIUIN ‘OdOd Jo We PopIEK + : SOUBUOEKS JO S180, 08. + | sessouyeom sunBuens SISKTWNV LOMS “sjuewasinbas seqeinBas aiqeoiidde aug 0} Ayjusiojuoo jo eoueinsse pue jusweroiduu) jenuRUCD Jo} spoyrews BuIpnjou Weysks ayy Jo UReDIIdde enjoaye Aq uoNDEysHIes JaUlo}sNo eoUeYUA o} SIE L3dID AdOD GSTIONLNOD CONTROLLED COPY J egwreac nsrrure or peveocnewenls [STATUS [Wo [BATE Pi | Ekcncsinoe tecmmococt REVISED [2 05/08/2002 feats | QUALITY MANUAL REASSUE | 0 Section | CONTEXT OF THE ORGANIZATION PAGE No. | 1of2 Subject _| Understanding the Need and Expectations ofthe interested parties | Prepared by: Approved YK 2» hte me? | ‘AO (Training) [ JIDIASI, 1 Central Institute of Petrochemicals Engineering and Technology (CIPET) has determined SWOT analysis that is relevant to its purpose and its strategic direction. CIPET is having valid accredit for all its activities like ISO 9001:2015 QMS, ISO/IEC - 17028, ISOMEC ~ 17020:2012 and the laboratory accreditation reorganization across the country for its testing and calibration from Bureau of Indian Standard (BIS) Department of Science and Technology (DST) Public Health and Family Welfare, etc. Ajmost all state and central government organization avail this CIPET services. Strength: Strength is defined as what each business does best in its gamut of operation which can give it and upper hand over its competitors. The following are the strengths of CIPET. * Recognition and certification of CIPET, under the Ministry of chemicals and petrochemicals. The Institution has gone through a detailed process and has been accredited with ISO 9001:2015, + Superior infrastructure such as well-equipped library, training, Centres, HRD centre, Hostels and research laboratories etc. + Proficient Faculty: The faculty is also national and international arena trained regularly to ensure that they are well informed about the current industry trends in their area of teaching Weaknesses: Used to refer to areas where the business or the brand needs improvement. + Excessive importance to the main campus CIPET gives more importance to IPT centres to their better placements, admission and more facilites. + Compare with govt fees structure is higher due to the unique infrastructure facility 24 [ec NTROLLED COPY Pp CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE ENGINEERING & TECHNOLOGY [REvIseD | 2 _ | 05/08/2022 a QUALITY MANUAL RE-4SSUE | 0 Section _| CONTEXT OF THE ORGANIZATION PAGE No. | 2 of2 ‘Subject Understanding the Need and Expectations of the interested parties { Prepared by: Approved by: [NaS 3 Bad Tg t AO (Training) D0 SD(ASI * Placement for level of Industry majority is Micro, Small & Medium Enterprises (MSME). * Comparing with the other traditional institutional where NBA accreditation or needed to maintain external pressure. Opportunities: Refer to those avenues in the environment that surrounds the business on which it can capitalize to increase its returns. In India, there is an increase in the demand for higher technical education and more students are willing to enroll in graduate and postgraduate programs. There is 100 Percent placement opportunities and Increased student enrollment and global expansion. Digitization will present a huge opportunity for education institutions in terms of saving of cost as well as reaching out to more students to increased demand for mid-career redirection & lifelong learning With the 10 pass a student can perceive career in plastics and reach to in top level because as technical skill & Experience. Threats: Threats are those factors in the environment which can be detrimental to the growth of the business. The primary allegation leveled against higher education in India is that the qualities of students have drastically reduced. This is primarily because of poor teaching quality. The result is poor placements or unemployment since most students do not job ready. This will be a serious threat for the future. Reason of threat is adverse government policies, state budget crisis and Increase in reporting expected by government and society. 22 CONTROLLED COPY w: | CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE P ENGINEERING & TECHNOLOGY REVISED 2 | 05/08/2022 Section (CONTEXT OF THE ORGANIZATION [PAGE No. | 1of1 Subject Quality Management System and Its Processes [- Prepared by: ‘Approved by: | eke | Bee Uae] Pi re ‘AO (Training) D0. TDIASH) 4.4 — Quality management system and its processes CIPET has established documented, implemented and maintained a quality management system and continually improve its effectiveness in accordance with the requirements of ISO 9001: 2015 standards. The QMS is maintained and continually improved through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive action and management review. CIPET utilizes Procedures Manual (PM) to provide the employees and external providers, with detailed "How To” instructions and requirements. These documents support the achievement of quality compliance for each of the process steps. CIPET retains Quality Management ‘System Forms that provide documented information substantiating the process inputs and outputs that have been accomplished as planned. Related Documents: Internal Quality Audit- COM/P-04 — Procedure Manual Volume | Management Review - COM/P-01- Procedure Manual Volume | ‘SWOT Analysis — refer page No. 20 Quality Plan for controlling non-compliances - LT/QP-14- Procedure Manual Volume | and taking corrective and preventive action Quality Plan for Identification of training- NC/QP-01 - Procedure Manual Volume | Complaints & corrective plan of action CENTRAL INSTITUTE OF PETROCHEMICALS ENGINEERING & TECHNOLOGY | : | QUALITY MANUAL | 05/08/2022 REVISED | 2 resssue |o | | Section | LEADERSHIP [PAGENo. |ioft Subject [Leadership and Commitment Propared by Approved by: | (Ue > hle is AO (Training) Ibo 7 54 Leadership and Commitment 5.1.1 General CIPET has documented its quality policy and objectives and committed to implement QMS and continually improving its effectiveness by ii i. iv. v. vi Meeting the statutory, regulatory and customer requirements Continuously monitoring the QMS Conducting management review Accountability for the effectiveness of the quality management system. Promoting the use of the process approach and risk-based thinking. Resource development — manpower and infrastructure facilities 5.1.2 Customer focus CIPET is committed to meet the customer requirements with an aim to enhancing customer satisfaction. This is established by understanding the requirements of the various customers who approach CIPET for Technical expertise, as well of the students who enrol for the various training courses conducted by CIPET. 24 CONTROLLED COPY STATUS | No. | DATE REVISED |2 _ | 05/08/2022 CENTRAL INSTITUTE OF PETROCHEMICALS Pp ENGINEERING & TECHNOLOGY | QUALITY MANUAL REISSUE | 0 [Section | LEADERSHIP [PAGENo. [tof Subject _| Policy 4 Prepared by: I | Approved by: __| PU Loyn ] 2 A | o- L AO (Training) 1D0. JD(ASI, __| 5.2 Policy 5.2.1. Establishing the quality policy The Quality policy of CIPET is provided in page 1 of this manual. The Quality policy is communicated to all employees through display boards available at all its centres. CIPET has also established a method to review the Quality Policy, as required, for its suitability. 5.2.2. Communicating the Quality Policy The Quality Management system of CIPET includes: Quality policy, Document Information, Communication, and objectives 1. Quality Manual 2, Procedure Manual 3. Quality records 1 Quality Manual The Quality Manual highlights how CIPET has defined and documented the functioning of the Quality Management System covering the requirements of all the relevant clauses of the standard. CIPET has identified Quality objectives commensurate with its policy statement to demonstrate improvement of its performance. To achieve customer satisfaction — Si. Objective No. Parameter imparting quality education in pursuit of | Development of 1 new 1 | excellence course once in two years. Reinforcing the impeccable record of reliable and authentic services to satisfy the | CSI 99%. 2 | customers’ requirement with the integrated state of art facilities and competent manpower | Systematic and continual process 3 | improvement through modernising facilities Updating knowledge and skill of faculty and trainers ‘Two Man days per person per year. 25 CONTROLLED COPY CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE ENGINEERING & TECHNOLOGY REVISED [2 _| 05/08/2022 QUALITY MANUAL REISSUE | 0 Section LEADERSHIP _ PAGE No. | tof 1 Subject Organizational Roles, Responsibilities and Authorities Prepared by: Approved by: q wae a te OD: Bee AQ (Training) IDO VSDIASI) Procedure Manual The procedure manual consists of various procedures that are required to carry out its operations at the Head Office as well as in the 32 centres, These include the mandatory documented procedures as required by the ISO 9001:2015 standard, quality plan, guidelines/regulations, list and formats that are applicable to individual department. ‘The procedure manual is divided in two volumes. The QMS document index, appended at the end of this manual, gives reference to the various procedures that are established for use at various centres. iM Quality Records CIPET has established and implemented a documented procedure for control of all records that are required to demonstrate conformance to the requirements of the ISO 9001:2015 standard. The procedure describes controls for the identification, retention, indexing, filing, storage and disposal of various records. The Retention times of Quality Records are established and maintained. 5.3 Organizational Roles, Responsibilities and Authorities CIPET has assigned responsibilities and authorities for all relevant function or roles are assigned, communicated and understood within the organization, These are communicated through organizational structure and charts, responsibility and authorities for ensuring the promotion of customer focus throughout the organization, integrity of the QMS is maintained when changes to the QMS are planned and implemented Related Document: Organisation Chart - CIPET Corporate - COM-01A Responsibilities and Authority - CIPET Corporate - COM-02 Organisation Chart — CIPET Centres - COM-01B Responsibilities and Authority - CIPET Centres - COM-02A ‘SWOT Analysis - refer page No. 20 Procedure for conducting Management Review - COM/P-01 Procedure for Continual Improvement - COM/P-06 Risk action plan — Refer page no. 13 [CONTROLLED COPY CENTRAL INSTITUTE OF PETROCHEMICALS _ STATUS _| No._| DATE. ENGINEERING & TECHNOLOGY REVISED [2 | 05/08/2022 QUALITY MANUAL REISSUE |0 | Section PLANNING: | PAGE No. | 1 of 7 | Subject [Aeon to Address Rew and Opporuntion Baband br —anatF XIN > en 1 Be | [AO (Training) D0 I JD(ASI) 1 6. PLANNING 6.1 Action to Address Risks and Opportunities Risks and opportunities are identified as part of the understanding of the internal and external issues that are of concern to CIPET and its interested parties (clause 4.1 and 4.2) throughout and all other activities of the Quality Management System. CIPET has established and maintained documented procedure for implementing corrective and preventive action, These can also result in changes to documented procedure, which will be amended suitably whenever required. Non conformity related to training and technical services are identified recorded and analysed for necessary corrective and preventive action to eliminate recurrence of such instances. CIPET has also established methods to ensure review of effectiveness of corrective and preventive actions taken to prevent occurrence/recurrence of non-conformities. Customer complaint and feedback received from Training and CIPET services are reviewed at the centre level and also at Head Office level for taking necessary corrective action to improve customer satisfaction. Related Document: Quality Plan for controlling non-compliances - LT/QP-14 and taking corrective and preventive action (Centre Activity) Customer Satisfaction Feedback Form for Long Term Training - FB/F-01A Customer Satisfaction Feedback form for technical services/consultancy - FBIF-01D Procedure for Design and Development of New Courses - DC/P-01 Quality Plan for Design & Development of a new course - DC/QP-01 Risk action plan — Refer page no. 13 27 [CONTROLLED COPY w: | CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE Pp ENGINEERING & TECHNOLOGY REVISED (2 _ | 05/08/2022 Section | PLANNING __ PAGENo. | 10f1 Subject | Qualty Objectives and Planning to Achieve Them i Prepared by: Approved by: (ee Sea D bee AO (Training) 1D0__ JD{AS!) 6.2 Quality Objectives and Planning To Achieve Them The Quality policy of CIPET is provided in page 1 of this manual. The Quality policy is communicated to all employees through display boards available at all its centres. CIPET has also established a method to review the Quality policy, as required, for its suitability. Quality objectives are measurable targets for improving operational performance to ensure process conformity and customer satisfaction. These are established by the management through employee involvement (meeting and workshops) and monitored within the framework of management reviews. Management may revise the objectives, issue corrective action requests, or take other appropriate actions to address issues. Status of the quality objectives are retained as documented information Related Document: Quality Pian for Consultancy - Technical Service - TS/QP-01 Quality Plan for testing and quality assurance - TS/QP-05 Quality Plan for Identification of training complaints & - NC/QP-01 Corrective plan of action Quality Plan for Internal Review of Training Activities at centres - IAIQP-O1 6.3 Planning of Changes ‘When changes to the QMS are deemed necessary, CIPET ensures that these comply with the requirements of ISO 9001:2015 and shall consider: a. The purpose of the changes and their potential consequences b. The integrity of OMS c. The availability of resources . The allocation or reallocation of responsibilities and authorities. When CIPET determines the need for changes to its QMS or its specific processes, these changes are planned, implemented and then verified for effectiveness. As necessary, documents are changed in accordance with the mandatory procedure on Documented Information Related Document: ‘SWOT Analysis — Refer Page no.20 Procedure for conducting Management Review - COM/P-01 Procedure for Planning and conduct of Internal Quality Audits - COM/P-04 CONTROLLED COPY [ =. | CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE P ENGINEERING & TECHNOLOGY REVISED |2 | 05/08/2022 | auaumy uaa neweeue [0 ‘Section _| RESOURCES [PAGENo. | oft Subject General Prepared by: ‘Approved by: A eee oe an ‘AO (Training) I 100 _ JDIASI) 7.1 Resources 71.1 General CIPET is committed to provide adequate resources required for the establishment, implementation, maintenance and continual improvement of the QMS. The CIPET commits resources to include: organizational knowledge for instructional delivery, competent employees, infrastructure, environment for the operation of processes and finances. The process for determining and communicating resource requirements includes A. Management review meeting inputs and outputs. B. Capabilities and constraints on existing internal and external resources. C. Requirements and expectations provided by the external providers. 7.4.2 People Each function in the organisation has an individual job description that identifies the requirements for the job. These outline the profile of the person as well as formal education (qualification) training and experience requirements. CIPET Administrative Manual provides the details of qualification, experience and job description for various technical and administrative positions in the institute Identification of training needs and providing training to the staff and faculty performing the activities are carried out based on the performance on the job and changes in the technology. Personnel performing specific assigned tasks are qualified and competent on the basis of appropriate education, training and experience required for the job. ‘Annual Performance Appraisal Report (APARs) is obtained for all the staff and faculty from the respective Department Head to assess their work performance and skill. The APAR also provides the information on their training needs. The training need of the individual employee is generated in the form of a skill matrix report and appropriate action is taken for providing the required training. The effectiveness of training is evaluated after a specific periodicity. CONTROLLED COPY CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE ENGINEERING & TECHNOLOGY REVISED |2 | 05/08/2022 QUALITY MANUAL REASSUE | oO Section RESOURCES PAGE No. | 1 of 1 Subject Infrastructure Prepared by: T Approved by: NST oR Bebe qt 4 [od AO (Training) IDO I JD(AS!) All Employees’ personnel files, their APARs, leave records, training records, and other relevant documents are maintained by the respective administrative department. Personnel records of staffifaculty are maintained by the administrative department of each CIPET centre for non-supervisory staff and at CIPET Head Office for all supervisory staff. 7.1.3 Infrastructure CIPET is committed to provide the required infrastructure needed in each area of its activities for providing effective training and customer services. The facilities in terms of machines, equipments and computer software are periodically updated to match with the developments, in the field of plastics Engineering and Technology. Each CIPET centre is provided with adequate built-up area for the workshops, laboratories, library, class rooms, conference room, office, etc to carry out its day to day activities, Limited hostel accommodation is provided consisting of hostel rooms, dining hall, Kitchen, recreation room, play ground, ete, in most of the CIPET centres. The hostel is managed by the students (inmates) themselves with the supervision of a hostel warden nominated by the Centre Head, 7.1.4 Environment for the Operation of Processes CIPET shall determine, provide and maintain the environment necessary for the operation of its processes and to achieve conformity of products and services. Appropriate lighting, ventilation and utilities are provided to the personnel, customers, and visitors of CIPET. Adequate pieces of safety equipment are also provided or installed to ensure a safe work environment. Emergency drills are also being conducted to ensure emergency preparedness of personnel ‘The cleanliness of the facilities and environment is also being maintained, 30 CENTRAL INSTITUTE OF PETROCHEMICALS [STATUS No. [DATE | ENGINEERING & TECHNOLOGY [Revised |2 | 05/08/2022 | QUALITY MANUAL REISSUE |0 Section RESOURCES PAGENo. | tof Subject __| Monitoring and Measuring Resources Prepared by: Approved by: CUR [ee =a ‘AO (Training) 1D0. I ‘JD{ASI) 7.1.5 Monitoring and measuring resources CIPET has established and maintained documented procedure to calibrate and maintain inspection and measuring instruments, test equipments and other instruments which are involved in the process control. Where equipment/instrument is used for critical measurement activities, such as inspection and testing, research work and safety in laboratory activities and experiments, these shall be subject to control and either calibration or verification. To ensure valid results, the laboratories concerned ensure that measuring equipments are: a) Calibrated or verified at specified intervals against measurement standards traceable to international or national measurement standards; where no such standards exist, the basis used for calibration is recorded b) Adjusted or readjusted as necessary ©) Labeled accordingly, including the calibration status 4) — Safeguarded from adjustments that would invalidate the measurement result e) Protected from damage and deterioration during handling, maintenance, and storage. 7.1.6 Organisation knowledge CIPET considers the specific knowledge necessary for the operation of its processes and to achieve conformity of products and services, CIPET has adopted a documented information procedure for effective planning, operation and control of various QMS processes e.g. maintenance, retention and disposition of knowledge. The operationalized perspective of organizational knowledge of CIPET are borne from internal and external sources, Internal sources include administrative and management of learning records, student records, lessons learned from successes and failures in instruction, feedback from subject matter experts, intellectual property, knowledge gained from experience, while; External sources may encompass as standards as indicated in statutory and regulatory issuances from professional organizations, conferences, or any information gathered from customers or any interested parties or students in the form of feedback among others. This knowledge is maintained and made available to the extent necessary. 31 CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS No. DATE | ENGINEERING & TECHNOLOGY [Revise [2 | 05/08/2022 QUALITY MANUAL, REISSUE | 0 Section SUPPORT =a [PAGE No. | tof _ Subject | Competence <=] Prepared by Approved by. > ; 2 Wek (9 RS I See 20 (Training) 0 oust) 7.2 Competence CIPET determines the extent of competence necessary for its people to ensure effectiveness of the QMS. To guarantee the competence of the employees, faculty and administrative personnel who are competent on the basis of their appropriate education qualifications, training, skills and experience as guaranteed by the civil service commission rules and regulations contributory to the attainment of quality instruction and for the efficient and effective support services. Whenever applicable, CIPET undertakes faculty and staff development programs in order to enhance necessary competencies and evaluate its effectiveness. Faculty and staff development programs include the grant of scholarship for continuing protessional development, mentoring, trainings, job rotations, re-assignments. Related Document: Quality Plan for conducting seminar for Students (Centre Activity) - LT/QP-20 Quality Plan for award of diploma and issue of other certificates - LT/QP-23 Quality Plan for placement activities (Centre Activity) - LT/QP-24 Training Rules & Regulations - LT/R-01 7.3. Awareness CIPET ensures that the persons performing the work are aware of the quality policy, relevant quality objectives, their contribution to the QMS effectiveness, including improved performance to include the implications of non-compliance to the QMS requirements. In so doing, CIPET conducts awareness training, workshop sessions, consultation meeting and follow up activities on the QMS in all levels of the Institute. Related Document: 7.4 Communication CIPET commits to maintain an effective internal & external communication between various levels and functions in the matters related to effectiveness of the Quality Management system, including policy and objectives. Related Document: Customer Satisfaction Peedback form for technical services/consultancy - FB/F-01D 32 CONTROLLED COPY CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS No. | DATE Pr [Excnétnne erecsmovosr Revise (2 [os0e0D2 7] | ~ QUALITY MANUAL REASSUE 0 | Section ‘SUPPORT _[PAGENo. | 1 of 4 _ ‘Subject Documented Information Propared by: Approved UCT |) ete ZF. AO (Training) 1D0 _ __SD(ASI 7.5 Documented Information 7.5.1 General To define a procedure for exercising control over the approval, issue and amendment to documents; CIPET maintains a documented QMS as a means to ensure that products and services conform to specified requirements. CIPET use the term "documented information’ to describe collectively the terms “document” and “record” and undergo different controls as required by the standard, The Documented information described in this section includes both the hard and electronic copies of manuals, forms and records. 7.5.2 Creating and Updating Identifies documents to be prepared and get them prepared through concerned HOD/Officers. Identifies the document by assigning its Issue Number, Page Number and Reference Number as per codification plan for Document Control. Reviews document for completeness and adequacy of the standard (ISO 9001:2015) in consultation with MR and approves it. Enters Document Name, Reference Number, issue status and recipient details in DML. Prepares required number of copies as given in DML and affixes. “CONTROLLED COPY" rubber stamp affixed on all pages and copies of the document, except the master copy. Issues document copies to Centre In charge and HOD's of Head Office and obtains their signature in acknowledgement. Secondary distribution of pertinent procedures copies is done and controlled copies of the relevant procedure are issued to the respective functional in charges in the enclosed format (COM/F-05) Issues the new amended documents and makes a fresh entry in the list. Files the Master copy of the document. The Master copy is the one with signatures in original. The master copy will not contain controlled copy rubber stamp When required for reference purpose issues uncontrolled copy of documents; Affixes ‘REFERENCE COPY’ rubber stamp on the document. Prepares DAR stating description of change with reasons and presents for review and approval of Head of Academics. The need for amendment may arise from audit reports, management review, corrective and preventive action or any other reason, 33 [CONTROLLED COPY | | CENTRAL INSTITUTE OF PETROCHEMICALS STATUS | No. | DATE ENGINEERING & TECHNOLOGY REVISED [2 | 05/08/2022 QUALITY MANUAL REISSUE 0 Section SUPPORT [PAGENo. | 20°4 | Subject Documented information I Prepared by: L ‘Approved by: UU 2 th 7 Be AO (Training) IDO JD{ASI) Reviews DAR along with original document in consultation with MR and approves it. The review and approval will be done by the same authority who performed the original review and approval Related Document: Procedure for Document Control - COM/P-02 Procedure for Control of Quality Records - COM-P-03 Document Amendment Request Form (DAR) - COM/F-02 Audit Schedule - COM/F-03 Codification Plan for Document Control - COM/QP-01 Non-compliance Register - NC/F-01 Corrective & Preventive Action Register - NC/F-02 CIPET JEE Guidelines - LT/G-01 Regulations for conduct of Semester Practical/Dissertation - LT/R-O6 Evaluation/Viva Voce Examination - LT/R-07 Guidelines for audit of training activities - |A/G-01 7.8.3, Control of Documented Information CIPET has adopted a documented procedure for the control of documented information. Documented information is required to support the effectiveness of the CIPET QMS and is controlled to ensure that: a. itis available and suitable for use, where and when it is needed b. itis adequately protected from loss of confidentiality, improper use, or loss of integrity ©. distribution, access, retrieval and use d. storage and preservation, including preservation of legibility e. control of changes f. retention and disposition The latter guideline defines the controls to ensure that all personnel have access to the latest approved information and to restrict the use of obsolete information. Moreover, documented information of external origin determined to be necessary for the planning and implementation of the QMS is also identified as appropriate and controlled in accordance with Quality System Procedures and Forms. 34 NNTROLLED COPY CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS [No. [DATE | ENGINEERING & TECHNOLOGY [REVISED [2 | 05/08/2022 QUALITY MANUAL | RE-SSUE | 0 Section SUPPORT PAGE No. | 304 Subject Documented Information Prepared by: —_ [ ‘Approved by: UUM [eee Beene ‘AO (Training) D0. I JD(ASI) Related Document: Obsolete information (Volume — 1) [Organisation Chart - CIPET Head Office COM-OTA Organisation Chart - CIPET Centres COM-01B | Responsibilities and Authority — CIPET Head Office COM-02 [Responsibiities and Authority — CIPET Centres COM-02A [Procedure for conducting Management Review COM/P-01 Procedure for Planning and conduct of Internal Quality Audits COM/P-04 Codification Pian for Document Control COM/GP-01 | Quality Plan for backup of files in computer (Head Office activity) | LT/QP-O7A [Quality Pian for Admission of Candidates at Centres LT/P-02 | Quality Plan for Creation of Computer Database of Admitted LTQP-03 Students (Head Office Activity) Quality Plan for Selection of External Faculty for Long term LTQP-06 courses (Centre Activity) | Quality Pian for Preparation of Practical Schedule (Centre TTOP-O7 Activity) Quality Plan for relieving Students from Course on Request UT/QP-10 (Centre Activity) Quality Plan for Selection / Award of Stipend for students oflong | L1/QP-11 term courses (Head Office / Centre Activity) Quality Pian for controlling Non — Compliances and taking LTaP-14 corrective and preventive action (Centre Activity) Quality Plan for conducting Practical Examination (Centre LWOP-17 Activity) Quality Pian for conducting Seminar for Trainees (Centre Activity) | LT/QP-20 Quality Pian for evaluation of Project / Conduct of Viva Voce at | LT/QP-21 Centres (Centre Activity) Quality Plan for Declaration of results of Semester Examination LT/QP-22 (Head Office Activity) Quality Plan for award of Diploma and issue of other Certificates_| LT/QP-23 Quality Plan for placement of CIPET Students on Fellowship LTQP-25 (Head Office Activity) 35 OLLED COPY | CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE P ENGINEERING & TECHNOLOGY REVISED |2 | 05/08/2022 ‘QUALITY MANUAL REASSUE |0 Section | SUPPORT PAGE No. | 40f4 Subject Documented Information L Prepared by: ‘Approved by: UK a be igee— ‘AO (Training) I IDO IDIASI) Related Document: Volume Il: _Equipment Register | PMF-02 Preventive Maintenance Calendar For Testing Departments: PME-O1 {Sample Sheet) | Quality Plan for Library Acquisition and Control System | LibraPot Quality Plan for Circulation System Lib/QP-03 ‘Quality Plan for Training Supervisory Staff PER/P-OR [Quality Plan for Training Non - Supervisory Staff PERIP-02 Quality Plan for Registration, Evaluation & Assessment of Vendors PU/QP-1_| Quality Plan for Purchase Procedure PU/QP-02 | Support Documents: Instruction to Question Paper Setters LTIG-07, Instructions for Evaluation of Answer Papers LTIG-08 Instructions for Invigilators of Semester / Supplementary Examinations | _L1/G-09 | [No Due Certificate LT/F-13 [Statement of Marks for Semester / Supplementary Examinations LTIF-24 | Course Completion Certificate Issue. Register LTIF-26 Provisional Certificate Issue Register LTIF-27, Grade Sheet Issue Register LTIF-28 Diploma Certificate Issue Register LTIF-29 Catalogue Card Lib/F-O5 Library Kardex Lib/F-06 Library Borrower's Card (Staff) Lib/F-08 Library Borrower's Card (Student) Lib/F-08A Library Book Slip Lib/F-O08B (Library Book Card Lib/F-08C Overdue Register Lib/F-09 (Confidential Report for the Year PERIF-01 Performance Appraisal Form PERIF-05 APAR Gradings PERIF-06 Approved Vendor's List PUIF-03 | Purchase Order PUIF-04 Proforma for Performance Statement (for Capital Items) PUIF-05. Proforma for Performance Statement (for Consumables) PUIF-06 ‘Vendor Registration Form PUIF-07 36 | CENTRAL INSTITUTE OF PETROCHEMICALS [STATUS | No. | DATE. ENGINEERING & TECHNOLOGY REVISED 2 05/08/2022 . QUALITY MANUAL | REISSUE 0 Section | OPERATION PAGENo. | tof Subject | Operational Planing and Contra Prepared by: Approved By QV RT oe DBS AO (Training) IDO JD(AS!) 8. OPERATION 8.1 Operational Planning and Control CIPET commits to pian and develop the processes needed for product realization in consistent with other requirements of the Quality Management ‘System and are documented in a manner to suit the organisation methods of operation. Quality Plans have been documented and are maintained at appropriate stages of the training and technical services to ensure that specified requirements of customers are met up to the satisfaction and the integrity of the quality management system is maintained when changes to the Quality Management System are planned and implemented. Identification and acquisition of any equipments, resources, skills and controls are carried out to achieve the required quality on continual basis by the Management Review Team based on: a) Periodical syllabus review b) _Intemal Review Reports ©) Corrective & Preventive Action Reports d) Customer Complaints e) Continual process improvement 8.2 Requirements for Products and services CIPET commits to determine the statutory and regulated requirements related to training and customer services. tt ensures that the training and technical service requirements are reviewed periodically for continuous improvement. The short-term courses and Tailor-made courses, and Government sponsored courses are designed and planned in-line with the industries and customer requirements. If customer does not provide any documented statement of requirements then the customer requirements is intimated to the relevant personnel with the amended requirements. CIPET provides effective interaction with the customer and industries in handling customer complaints and customer feedback for continuous improvements in its technical services and training. Records of such interaction, customer complaints and customer feedback are maintained. 37 )LLED COPY CENTRAL INSTITUTE OF PETROCHEMICALS: | STATUS No. | DATE ENGINEERING & TECHNOLOGY REVISED [2 | osreszoza QUALITY MANUAL | REASSUE | 0 Section | OPERATION [PAGE No. |10f1 Subject | Customer Communication Prepared by Approved by: (i 9. bade a: AO (Training) IDO JD{AS!) 8.2.1 Customer Communication CIPET provides mechanisms to ensure effective communication with the customer and other relevant interested parties. These mechanisms include among others, information brochure, website, telephone and email facility, bulletin boards, posters, social media, conduct of meetings, and distribution of notifications and other pertinent documents. The communication documentation with the client and other relevant interested parties include: 1, Provision of information related to the delivery of instruction Handling of inquiries pertaining to curricular offerings and course requirements 3. Obtaining customer feedback including complaints; Handling customer Property 4. Establishing specific requirements for contingency actions, when relevant. 8.2.2 Determining Requirements for Products and Services The CIPET has adopted contract management process to determine the requirements of products and services to be offered to potential customers by means of Memorandum of Agreement, Memorandum of Understanding, Terms of Reference and Contracts that spells out the capabilities in meeting the requirements to include outsourced services of CIPET e.g. utility services, security services. 8.2.3 Review of Requirements for Products and Services ‘The CIPET ensures that it has the ability to meet the requirements for products and services offered to the customers. Management conducts a contract/product review prior to committing to supply products and services to a customer. Therefore, CIPET safeguards contracts, purchase orders or other requirements differing from those previously defined, are reviewed and approved prior to incorporating into the QMS. CIPET retains applicable documented information of the initial review and on any new/revised customer or applicable external party requirements for the products and services provided, 8.2.4 Changes in Requirements for Products and Services CIPET ensures that relevant documented information is amended, and that relevant Persons are made aware of the changed requirements, when the requirements for products and services are changed. 38 CENTRAL INSTITUTE OF PETROCHEMICALS STATUS | No. _| DATE P ENGINEERING & TECHNOLOGY REVISED |2 | 05/08/2022 Sean QUALITY MANUAL REASSUE 0 subject | Davign nd Osvlpent of Prodi and Sowers Prepared by: ‘Approved by: Cte | S Bhee AO (Training) JD(ASI) 8.3 Design and Development of Products and Services 8.3.1 General CIPET courses are designed to match with the requirements of the plastics and allied industries in the discipline of CAD/CAM, Tool/Mould/die making, Plastics processing, Plastics testing and quality assurance. CIPET interact with the industries, technocrats, institutions and expert in the relevant field to review the existing courses for improvement and Design and Development of new courses to meet the requirements of the industry. Design input for new courses are course objectives and it is ensured that the design output- a) Meet the design input requirements b) Contain or make reference to acceptance criteria ©) Identify those characteristics of the design that are crucial to the proper conduct of training process. The new courses are introduced only after review based on the above Tequirements and approval for the implementation by the Committee and validated as per documented procedure 8.3.2 Design and development Planning CIPET is determining the stages and controls for design and development, the organisation shall consider: a) The nature, duration and complexity of the design and development activities. b) The required process stages, including applicable design and development reviews. ©) Development verification and validation activities d) Internal and extemal resource needs for the design and development of products and services. €) The need to control interfaces between persons involved in the design and development process. f). Involvement of customer and users. g) Requirement of subsequent provision of products and services. 39 CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS [ No. | DATE QUALITY MANUAL weawe [0 [Section OPERATION PAGE No. | 2of2 | Subject Design and Development of Products and Services Co eo AO (Training) 'DO _ ‘JD(ASI) 8.3.3 Design and development Inputs CIPET shall determine the requirements essential for the specific types of products and services to be designed and developed. a) Functional and performance requirement. b) Statutory and regulatory requirement. ©) Standards or codes of practices that the organisation has committed to implement. Inputs shall be adequate for design and development purpose, complete and unambiguous. Conflicting design and development inputs shall be resolved. 8.3.4 Design and development Controls CIPET is applying controls to the design and development process to ensure that The results to be achieved are defined, reviews are conducted to evaluate the ability of the results of design and development to meet requirement, verification and validation activities are conducted to ensure that the resulting Products and services meet the input requirements for the specified application or intended use, documented information of these activities is retained. 8.3.5 Design and development Output Design and development outputs: meet the input requirement; are adequate for the subsequent processes for the provision of products and services; include or reference monitoring and measuring requirements, as appropriate, and acceptance criteria; specify the characteristics of the products and services that are essential for their intended purpose and their safe and proper provision. 8.3.6 Design and development Changes Organisation shall identify, review and control changes made during, or subsequent to, the design and development of products and services, to the extent necessary to ensure that here is no adverse impact on conformity to requirements Design and development changes; the results of reviews; the authorization of the changes; the actions taken to prevent adverse impacts. 40 TROLLE D.COP CO! Y | CENTRAL INSTITUTE OF PETROCHEMICALS [STATUS | No. | DATE ENGINEERING & TECHNOLOGY REVISED |2 | 05/08/2022 QUALITY MANUAL REASSUE | 0 Section OPERATION PAGE No. | tof “I Subject Control of Externally Provided Products an Services c Prepared "Approved by: AX Uo: ire ‘AO (Training) “JDIASI) 8.4 Control of Externally Provided Products and Services 8.4.1. General CIPET shall ensure that externally provided processes, products and services conform to requirements. CIPET ensures that externally provided processes, products and services do not adversely affect the ability to consistently deliver conforming products and services to the customers. Education providers demonstrating inadequate performance will be required to implement corrective actions. Poor performing suppliers will be replaced 8.4.2 Type and extent of control The CIPET uses purchase orders to define the product or services to be purchased. Purchase Orders are created in the company thru an electronic system by Supply Office designated individuals. Purchasing documents are reviewed for adequacy and approved by purchasing personne! prior to release. Purchasing documents clearly describe the product or service to be provided 8. 3. Information of external providers The CIPET communicate to external providers its requirements for: the processes, products and services to be provided, control and monitoring of the external providers’ performance to be applied by the CIPET, verification or validation activities that the CIPET, or its customer, intends to perform at the external providers’ premises. Related Document: Material Requisition Format - TR/F-02 Delivery Challan Format - PR/F-02 Purchase Requisition - Lib/F-01 Purchase Indent (Stock Items) - PU/F-01 Specific/Non Stock Items Requisition Form - PU/F-02 Purchase Order - PU/F-06 Training Need Identification Form - PER/F-02 a D COPY 85 Production and service provision CIPET has established documented system procedure to carry out training and technical services with all applicable information, work instruction, suitable equipment, use of monitoring and measuring devices. 1. Control of Production and Service Provision CIPET plans and implements production and service provision under controlled conditions and as required by job specific requirements. Examples of the controls include: a) availabilty of information that define characteristics and results to be achieved, b) availability of competent and effectively trained personnel and adequate equipment. ©) availability and use of suitable monitoring and measuring devices and resources. d) evidence that all manufacturing and inspection operations have been completed as planned. 8.5.2 Identification & Traceability CIPET controls and records the unique identification of the customers if unique traceability is required by contract, regulatory or other established requirements such as (1). collecting, verifying, storing and preserving of original certificates and the accomplished application form of each student/parties/facutly in a personal file (2). Issuance of permanent client number to students and faculty (3). scheduling of classes and room utilization (4). loading of facutty (5). maintaining attendance sheets of students (6). Keeping class records (7). Required filing of accountability clearance both for students and personnel (8). Compiling the record of courses taken and grades obtained by students in the CIPET appraisal sheet (9). Uploading of grades earned in every subject to the client's record using students account No.. in the CIPET portal and finally in the transcript of records. , | CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE P ENGINEERING & TECHNOLOGY REVISED |2 | osiosoz2 mee" | QUALITY MANUAL [esssue ° | [Section | OPERATION [ras ne [Tora Subject __| Production and Service Provision Prepared by: I ‘Approved By { CU pp ee [TD Be AO (Training) io JD(ASH, ] 42 CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE P ENGINEERING & TECHNOLOGY REVISED |2 | 05/08/2022 QUALITY MANUAL REASSUE | 0 [Section ‘OPERATION PAGENo._ 20f3 Subject Production and Service Provision Prepared by: Approved by: —__AO (Training) 100 I _ ID(ASI) Identification & Traceability is ensured through unique hall ticket number indicating the centre code, course code and Student number. These are traceable at any time during the training process and also after the training til the record retention period of three years. Related Document: Hall Ticket for Semester/Supplementary Examination - LT/F-21 Hall Ticket Register -LT/F-22 Admission Register - LT/F-08 Student Identity Card- LT/F-09 Identity Card Issue Register- LT/F-10 Code of conduct & discipline- LT/G-06 No Due Certificate - LT/F-13, Attendance Particulars - Odd & Even Semester - LT/F-15 8.5.3 Property belonging to Customers or external Providers CIPET exercises care over client or supplier property while it is under its control or use. Upon receipt, such property is identified, verified, protected and safeguarded, if such property is lost, damaged or otherwise found to be Unfit for use, itis reported to the student or supplier and is properly recorded. Client intellectual property and client furnished data are identified, maintained, and preserved to prevent accidental loss, damage or inappropriate use Therefore, the university workouts caution with property belonging to customers or external providers while it is under our control or being used Procedures are established for the control, storage, maintenance and accounting of Customer/Government fumished materials, tooling and equipment including data used for design, production and/or inspection provided to the CIPET for the performance of work under a specific contract or contracts. In carrying out technical services in any department, customer property is preserved, protected and identifiable and delivered to the customer wherever Necessary. Any loss or damage or otherwise found unsuitable for use is reported to the customer and records maintained. 43 [CONTROLLED COPY CENTRAL INSTITUTE OF PETROCHEMICALS | STATUS | No. | DATE

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