SKPK

STANDARD KEMAHIRAN PEKERJAAN KEBANGSAAN
(NATIONAL OCCUPATIONAL SKILLS STANDARD)
STANDARD PRACTICE & STANDARD CONTENT

FOR
BUILDING OPERATION & MAINTENANCE SERVICES

LEVEL 2
BC-070-2:2014
JABATAN PEMBANGUNAN KEMAHIRAN CONSTRUCTION INDUSTRY DEVELOPMENT

KEMENTERIAN SUMBER MANUSIA BOARD (CIDB)
MALAYSIA
TABLE OF CONTENTS
No. Contents Pages
Standard Practice
1 Introduction i-ii
2 Occupational Structure iii-iv
3 Description Of Competency Level v
4 Malaysian Skill Certification v
5 Job Competencies vi
6 Working Condition vi
7 Employment Prospect vi
Training, Industrial/Professional Recognition, Other Qualifications And
8 vi
Advancement
9 Sources Of Additional Information vi-vii
10 Acknowledgement vii
11 NOSS Development Committee Members viii
12 Job Profile Chart ix
13 Competency Profile (CP) 1-15
Curriculum of Competency Unit (CoCU)
1. Building finishes maintenance 16-26

2. Building electrical system maintenance 27-42
3. Building air conditioning and mechanical ventilation system maintenance 43-62
4. Plumbing system maintenance 63-78
5. Fire protection system maintenance 79-92
6. Building telecommunication system maintenance 93-105
7. Building contract services 106-113
STANDARD PRACTICE
NATIONAL OCCUPATIONAL SKILLS STANDARD (NOSS) FOR;

BUILDING OPERATION & MAINTENANCE SERVICES
LEVEL 2
1. INTRODUCTION
Building operations and maintenance services encompasses all that broad

spectrum of services required to assure the built environment will perform the
functions for which a facility was designed and constructed. Operations and
maintenance typically includes the day-to-day activities necessary for the building
and its systems and equipment to perform their intended function. Providing these
services in an effective and efficient manner will ensure the reliability, access and
safety of the community buildings and facilities.
The maintenance activities include preventive and predictive (planned)

maintenance and corrective (repair) maintenance. Preventive Maintenance (PM)
consists of a series of time-based maintenance requirements that provide a basis
for planning, scheduling, and executing scheduled (planned versus corrective)
maintenance. PM includes adjusting, lubricating, cleaning, and replacing
components. Time intensive PM, such as bearing/seal replacement, would typically
be scheduled for regular (plant or "line") shutdown periods. Corrective maintenance
is a repair necessary to return the equipment to properly functioning condition or
service and may be both planned or un-planned. Some equipment, at the end of its
service life, may warrant overhaul.
This NOSS document outlines the structured career path and competencies of
Building Operation & Maintenance Technician. The NOSS document provides
structured sets of activities that enable a person who aspires to achieve
competency in this particular occupation. This ultimately enables him or her to
embark on a career in the Building Operation Maintenance – Building Industry.
Department of skills Development (DSD) and CIDB have taken the responsibility in
the development of the NOSS with the collaboration of the industrial experts and
practitioners within this industry.
The Standard Practice (SP) and Standard Content (SC) are part of the NOSS
document, which is developed together with the Training Manual and Internship
Manual to complete the whole NOSS. This session concluded that the NOSS is at
level 2 which are currently of priority to the Building Operation Maintenance. The
job area requires a significant range of varied work activities, performed in a variety
of contexts, most of which are complex and necessary. In order to produce a
competent Building Operation & Maintenance Technician in this industry, the need
for knowledge and skills training are essential.
The NOSS document comprises of Job Profiles (JP) which consists of Competency
Unit (CU) titles, Competency Profile (CP) and Curriculum of Competency Unit
(CoCu). The competency profile consists of competency unit titles, descriptor,
work activities and performance criteria. The curriculum of competency unit
(CoCu) which comprises work activities, related knowledge, applied skills,
attitude/safety/environmental, training hours, delivery mode, assessment criteria,
employability skills (core abilities & social skills), tools, equipment and materials
i
(TEM) and references. The information in the CoCu can be used by training
centres to conduct training in order for Building Operation & Maintenance
Technician in this profession to meet the industry requirements. This NOSS can
also be used by the industry to determine the job scope, responsibilities,
remuneration, salary, job modification and career enhancement.
Pre-requisites
Based on the workshop findings, it is decided that the minimum requirements for
those interested to enrol in this course areas below:
i) Be able to calculate, read and write in Bahasa Malaysia and / English and;
ii) Full interest in building operations and maintenance services and;
iii) Medically and physically fit to meet the high demands of this particular job
scope.
ii
2. OCCUPATIONAL STRUCTURE
Existing Occupational Structure (OS)
SECTOR BUILDING & CONSTRUCTION
SUB SECTOR BUILDING MAINTENANCE
JOB AREA BUILDING OPERATION AND MAINTENANCE
LEVEL 5 Building Operation & Maintenance Manager
LEVEL 4 Building Operation & Maintenance Executive
LEVEL 3 Building Operation & Maintenance Supervisor
LEVEL 2 Building Operation & Maintenance Technician
LEVEL 1 Building Operation & Maintenance Assistant (Handyman)
Figure 1.1: Existing Occupational Structure Framework Matrix for Building Operation and Maintenance, Sub sector of Building
Maintenance in Malaysia
iv
Proposed Occupational Area Structure (OAS)
JOB AREA BUILDING OPERATION AND MAINTENANCE
LEVEL 5 Building Operation & Maintenance Management
LEVEL 4 Building Operation & Maintenance Administrative
LEVEL 3 Building Operation & Maintenance Supervision
LEVEL 2 Building Operation & Maintenance Services
LEVEL 1 No Level
Figure 1.1: Proposed Occupational Area Structure Framework Matrix for Building Operation and Maintenance, Sub sector of Building
Maintenance in Malaysia
v
3. DESCRIPTION OF COMPETENCY LEVEL
The NOSS is developed for various occupational areas. Candidates for certification must
be assessed and trained at certain levels to substantiate competencies. Below is a
guideline of each NOSS Level as defined by the Department of Skills Development,
Ministry of Human Resources, Malaysia.
Malaysia Skills Certificate Level 1: Competent in performing a range of varied

(Operation and Production Level) work activities, most of which are routine and
predictable.
Malaysia Skills Certificate Level 2: Competent in performing a significant range

(Operation and Production Level) of varied work activities, performed in a variety of
contexts. Some of the activities are non-routine
and required individual responsibility and
autonomy.
Malaysia Skills Certificate Level 3: Competent in performing a broad range of

(Supervisory Level) varied work activities, performed in a variety of
contexts, most of which are complex and non-
routine. There is considerable responsibility and
autonomy and management or guidance of
others is often required.
Malaysia Skills Diploma Level 4: Competent in performing a broad range of

(Executive Level) complex technical or professional work activities
performed in a wide variety of contexts and with
a substantial degree of personal responsibility
and autonomy. Responsibility for the work of
others and allocation of resources is often
present.
Malaysia Skills Advanced Diploma Competent in applying a significant range of

Level 5: (Managerial Level) fundamental principles and complex techniques
across a wide and often unpredictable variety of
contexts. Very substantial personal autonomy
and often significant responsibility for the work of
others and for the allocation of substantial
resources features strongly, as do personal
accountabilities for analysis, diagnosis, planning,
execution and evaluation.
4. MALAYSIAN SKILL CERTIFICATION
Candidates after being assessed verified and fulfilled Malaysian Skill Certification
requirements shall be awarded with Sijil Kemahiran Malaysia (SKM) for Level 2.
v
5. JOB COMPETENCIES
Building Operation & Maintenance Services (Level 2) is competent in performing:
• Building finishes maintenance

• Building electrical system maintenance
• Building air conditioning and mechanical ventilation system maintenance
• Plumbing system maintenance
• Fire protection system maintenance
• Building telecommunication system maintenance
• Building contract services
6. WORKING CONDITIONS
They may be required to work extra hours to fulfil internal and external requirement.
In Building operations and maintenance services, they may be needed to work in
shift to accommodate work requirements. They need to use / wear appropriate attire
during the commencement of their jobs. They may work in a modular group in a
conducive and ventilated environment. The unavoidable, externally imposed
conditions under which the work must be performed and which create hardship for
the incumbent including the frequency and duration of occurrence of physical
demands, environmental conditions, demands on one’s senses and metal demands
7. EMPLOYMENT PROSPECTS
There are excellent prospect in private sectors due to shortage of hands-on expert in
Building Operation & Maintenance services. In public sector there are lacking of
professional and well experience of building maintenance technician. This area has a
very good job market potential abroad for skilled personnel due to shortage of such
highly skilled personnel in this region. Excellent prospects in building maintenance
technician related industries such as air-conditioning services, electrical services,
plumbing services, furniture industry and training industry.
8. TRAINING, INDUSTRIAL/PROFESSIONAL RECOGNITION, OTHER

QUALIFICATIONS AND ADVANCEMENT
Most competent Building Operation & Maintenance Services gain their competency
through working experience. Certification may increase their chances of career
advancement. Thus with additional formal training/education and certification, this
competent Building Operation & Maintenance Services can advance become a
certified trainer for Building Operation & Maintenance Services or can be promoted to
a supervisory level.
vi
9. SOURCES OF ADDITIONAL INFORMATION
• Malaysian Association of Facility Management (MAFM)

257A, Jalan Bandar 12, Taman Melawati,
53100 Kuala Lumpur, Malaysia
Tel : 03-41072250 Fax : 03-41072251
Email : admin@mafm.org.my
• Lembaga Pembangunan Industri Pembinaan Malaysia

Tingkat 10, No 45, Menara Dato' Onn,
Pusat Dagangan Dunia Putra,
Jalan Tun Ismail
50480 Kuala Lumpur
Tel: 03-40477000
Fax 03 4047 7070
email: cidb@cidb.gov.my
• Jabatan Bomba dan Penyelamat Malaysia

Lebuh Wawasan, Presint 7, 62250 Putrajaya PUTRAJAYA
Telephone: 03-8888 0036/37/38/40
Fax: 03-8888 0025
Website: http://www.bomba.gov.my
vii
10. NOSS DEVELOPMENT COMMITTEE MEMBERS
BUILDING OPERATION & MAINTENANCE SERVICES LEVEL 2
PANEL
Lecturer
1. Arwin Bin Yac’cob
ABM Wilayah Selatan Johor
Senior Lecturer
2. Ng Wen Bin
UniKL MFI
Managing Director
3. Peter Tan Chin Wah
Genesis Prominent Sdn Bhd
Senior Manager
4. Ir.Mazlan Mahmud
Tech Art Sdn Bhd
Project Supervisor
5. Suhaimi Bin Satari
AMS Engineering Sdn Bhd
Head Of Business Development
6. Rozaimi Bin An
UDA Dayaurus Sdn Bhd
Manager
7. Zulramly Bin Baharudin
Houz Deport Sdn Bhd
Manager
8. Mohamed Ali Bin Karim Farid Ahmad Consulting Engineering
Sdn Bhd
FACILITATOR
9. Basharudin Bin Mohamed
CO-FACILITATOR
10. Khairul Nizan Bin Yusoff
viii
COMPETENCY PROFILE CHART (CPC)

JOB AREA BUILDING OPERATION & MAINTENANCE
NOSS TITLE BUILDING OPERATION & MAINTENANCE SERVICES
JOB LEVEL TWO (2) JOB AREA CODE BC-070-2:2014
COMPETENCY COMPETENCY UNIT
BUILDING AIR
BUILDING ELECTRICAL CONDITIONING AND
BUILDING FINISHES PLUMBING SYSTEM
SYSTEM MECHANICAL
CORE MAINTENANCE
MAINTENANCE VENTILATION SYSTEM
MAINTENANCE
MAINTENANCE
BC-070-2:2014 C01 BC-070-2:2014 C02 BC-070-2:2014 C03 BC-070-2:2014 C04
BUILDING
FIRE PROTECTION
TELECOMMUNICATION BUILDING SERVICES
SYSTEM
SYSTEM CONTRACT
MAINTENANCE
MAINTENANCE
BC-070-2:2014 C05 BC-070-2:2014 C06 BC-070-2:2014 C07
ix
COMPETENCY PROFILE (CP)
Sub Sector BUILDING MAINTENANCE

Job Area BUILDING OPERATION & MAINTENANCE
NOSS Title BUILDING OPERATION & MAINTENANCE SERVICES
Level TWO (2)
CU
CU Title CU Descriptor CU Work Activities Performance Criteria
Code
1. Building finishes BC- Building finishes maintenance 1. Identify building finishes maintenance 1.1 Building finishes maintenance work order
maintenance 070- provides a diverse range of requirement interpreted sufficiently
2:2014 services, which include 1.2 Building finishes maintenance condition
C01 routine maintenance, and checked according to work order
upgrading of facilities. 1.3 Type of building finishes maintenance
Services provided include: work determined
building or demolishing walls; 1.4 Specification of building finishes
installing or removing maintenance work detailed out
windows and doors; repairing 1.5 Building finishes maintenance
floors, walls, ceilings, area/location determined according to
windows, and doors; forming, work order
pouring, and refinishing 1.6 Building finishes maintenance duration
concrete walks, steps, and work determined according to SOP/work
retaining walls; laying blocks, order
brick, and stone; and
repairing roofs/ installing 2. Prepare building finishes 2.1 Type and function of building finishes
shingle roofs. maintenance tools, equipment and maintenance tools, equipment and
material material determined
The person who is competent 2.2 Type and function of PPE arranged
in building finishes 2.3 Requisition procedure followed
maintenance and shall be 2.4 Building finishes maintenance tools,
able to identify building equipment and material arranged
finishes maintenance according to maintenance requirement
requirement, prepare building 2.5 Building finishes maintenance tools,
finishes maintenance tools, equipment functionality and condition
equipment and material, checked
1
CU
Code
repair building finishes and 3. Repair building finishes 3.1 Type of building finishes such as wall,
report building finishes ceiling, windows door, floor, identified
maintenance work 3.2 Building drawing such as electrical
diagram, piping diagram and
The outcome of this telecommunication diagram interpreted
competency is to ensure and finalised
acceptable quality and within 3.3 Site preparation carried out (signage,
specific time frame of building announcement/ memo, safety and
finishes maintenance work security, scaffolding) according to
according to work order and maintenance standard practice
regulatory body requirement 3.4 Repair work carried out according to work
order
3.5 Authority body rules and regulation
The personnel who is complied
competent in this competency 3.6 Housekeeping work carried out
must in prior have the
following competencies: -
Not applicable 4. Report building finishes maintenance 4.1 Reporting hierarchy determined according
work to company organisation structure
4.2 Work order closed according to standard
operating procedure (SOP)
4.3 Work order submitted to supervisor
2
CU
Code
2. Building electrical BC- The building electrical system 1. Identify building electrical 1.1 Work order interpreted sufficiently
system 070- maintenance provides maintenance requirement 1.2 Building electrical system condition
maintenance 2:2014 preventative and corrective checked according to work order
C02 maintenance on all electrical 1.3 Type of maintenance work such as repair
equipment in the building, or replace checked and confirmed
which include all interior according to work order
lighting and building electrical 1.4 Specification of maintenance work
systems to ensure maximum determined
reliability. 1.5 Location of maintenance work determined
1.6 Duration of maintenance work determined
The person who is competent
in building electrical 2. Prepare building electrical 2.1 Type and function of building electrical
maintenance shall be able to maintenance tools, equipment and maintenance tools, equipment and
identify building finishes material material determined
maintenance requirement, 2.2 Type and function of PPE arranged
prepare building electrical according to electrical maintenance work
maintenance tools, equipment requirement
and material, service building 2.3 Requisition procedure followed
electrical component, Repair 2.4 Building electrical maintenance tools
building electrical component, equipment and material arranged
replace building electrical according to maintenance requirement
component, report building 2.6 Building electrical maintenance tools,
electrical maintenance work equipment functionality and condition
checked
The outcome of this
competency is to ensure 3. Service building electrical component 3.1 Type of building electrical component
acceptable quality and within such as switch socket outlet, lightning
specific time frame of building arrestor, electrical fitting, electrical sensor,
electrical maintenance work electrical protection devices, electrical
according to work order and motor, identified according to work order
regulatory body requirement 3.2 Electrical drawing such as single line
diagram, wiring diagram, schematic
The personnel who is diagram interpreted according to servicing
competent in this competency requirement
must in prior have the 3.3 Site preparation carried out (signage,
following competencies: - announcement/ memo, safety and
PW2
3
CU
Code
security and scaffolding) according to
maintenance standard practice
3.4 Building electrical component servicing
work carried out according to work order
complied
3.6 Building electrical component functionality
test carried out according to maintenance
SOP
3.7 Housekeeping work carried out
4. Repair building electrical component 4.1 Type of building electrical component

such as switch socket outlet, lightning
arrestor, electrical fitting, electrical sensor,
electrical wiring and electrical motor
identified according to work order
4.2 Electrical drawing such as single line
diagram, wiring diagram and schematic
diagram interpreted according to repairing
requirement
4.3 Site preparation carried out (signage,
announcement/ memo, safety and
security scaffolding) according to
4.4 Building electrical component repairing
complied
SOP
5. Replace building electrical 5.1 Type of building electrical component for

component replacement such as switch socket outlet,
lightning arrestor, electrical fitting,
4
CU
Code
electrical sensor, electrical wiring,
electrical motor, distribution box
component identified according to work
order
5.2 Electrical drawing such as single line
diagram, wiring diagram, schematic
diagram interpreted according to
maintenance requirement
security, scaffolding) according to
5.4 Building electrical component replacement
complied
SOP
6. Report building electrical 6.1 Reporting hierarchy determined according

maintenance work to company organisation structure
5
CU
Code
3. Building air BC- Building air conditioning and 1. Identify building air conditioning and 1.1 Work order interpreted sufficiently
conditioning and 070- mechanical ventilation system mechanical ventilation maintenance 1.2 Building air conditioning and mechanical
mechanical 2:2014 maintenance provides requirement ventilation condition checked according to
ventilation system C03 preventative and corrective work order
maintenance maintenance on air 1.3 Type of maintenance work such as
conditioning and mechanical preventive or corrective maintenance
ventilation equipment and checked and confirmed according to work
system in the building, which order
include air filtration, cooling 1.4 Specification of maintenance work
and humidification or heat determined
recovery. 1.5 Location of maintenance work determined
The person who is competent
in building air conditioning 2. Prepare building air conditioning and 2.1 Type and function of building air
and mechanical ventilation mechanical ventilation maintenance conditioning and mechanical ventilation
maintenance shall be able to tools, equipment and material maintenance tools, equipment and
Identify building air material determined
conditioning and mechanical 2.2 Type and function of PPE arranged
ventilation maintenance according to building air conditioning and
requirement, prepare building mechanical ventilation maintenance work
air conditioning and requirement
mechanical ventilation 2.3 Requisition procedure followed
maintenance tools, equipment 2.4 Building air conditioning and mechanical
and material, service building ventilation maintenance tools equipment
air conditioning and and material arranged according to
mechanical ventilation maintenance requirement
system and component, 2.5 Building air conditioning and mechanical
maintenance, repair building ventilation maintenance tools, equipment
air conditioning and functionality and condition checked
mechanical ventilation
component, replace building 3. Service building air conditioning and 3.1 Type of building air conditioning and
air conditioning and mechanical ventilation system and mechanical ventilation components such
mechanical ventilation component as indoor fan motor, outdoor condenser
maintenance and report fan motor, diffuser, air filter, cooling tower,
building air conditioning and air conditioning drive unit, air conditioning
mechanical ventilation starter identified according to work order
maintenance work
6
CU
Code
3.2 Air conditioning electrical drawing such as
The outcome of this single line diagram, wiring diagram,
competency is to ensure schematic diagram interpreted according
quality of building air to repairing requirement
conditioning and mechanical 3.3 Site preparation carried out (signage,
ventilation maintenance announcement/ memo, safety and
works are according to work security scaffolding) according to
order and regulatory body maintenance standard practice
requirement 3.4 Building air conditioning and mechanical
ventilation servicing work carried out (split
unit air conditioning refrigerant refilled, air
The personnel who is conditioning lubrication refilled, air
competent in this competency conditioning filter and coil cleaned, air
must in prior have the conditioning electrical component
following competencies: - functionality and condition checked)
Not applicable according to work order
3.5 Building air conditioning and mechanical
ventilation serviced according to work
order
(JABATAN ALAM SEKITAR) complied
ventilation maintenance functionality test
carried out according to maintenance
SOP
4. Repair building air conditioning and 4.1 Type of building air conditioning and
mechanical ventilation component mechanical ventilation component such as
blower fan motor, condenser fan motor,
piping, electrical wiring, electrical switch
and remote control (wired/wireless)
identified according to work order and
operation manual
single line diagram, wiring diagram,
7
CU
Code
schematic diagram interpreted according
to repairing requirement
4.3 Site preparation carried out such as
signage, announcement/ memo, safety
and security, temporary structure
(scaffolding/ ladder) according to
ventilation repairing work such as motor
jammed, piping leak, electrical wiring
carried out according to work order
complied
ventilation system functionality test carried
out according to maintenance SOP
5. Replace building air conditioning and 5.1 Type of building air conditioning and
mechanical ventilation system and mechanical ventilation component for
component replacement such as blower fan motor,
condenser fan motor, piping, electrical
wiring, electrical switch, remote control
(wired/wireless), compressor, air
conditioning electrical starter identified
according to work order
single line diagram, wiring diagram,
schematic diagram interpreted according
to repairing requirement
5.3 Site preparation such as signage,
security, scaffolding carried out according
to maintenance standard practice
ventilation component replacement work
8
CU
Code
carried out according to work order
complied
ventilation system functionality test carried
out according to maintenance SOP
6. Report building air conditioning and 6.1 Reporting hierarchy determined according
mechanical ventilation system to company organisation structure
maintenance work 6.2 Work order closed according to standard
4. Plumbing system BC- Plumbing system 1. Identify plumbing system 1.1 Work order determined sufficiently
maintenance 070- maintenance provides maintenance requirement 1.2 Plumbing system condition checked
2:2014 installing or repairing piping according to work order
C04 systems, plumbing fixtures 1.3 Type of maintenance work checked and
and equipment for water confirmed according to work order
heaters, backflow preventers, 1.4 Specification of maintenance work
clean water system and determined
sanitary works in the building. 1.5 Location of maintenance work determined
The person who is competent in
plumbing maintenance shall be 2. Prepare plumbing system 2.1 Type and function of plumbing system
able to identify plumbing system maintenance tools, equipment and maintenance tools, equipment and
maintenance requirement, material material identified
prepare plumbing system 2.2 Type and function of PPE arranged
maintenance tools, equipment according to plumbing system
and materials,service plumbing maintenance work requirement
system and component,repair 2.3 Requisition procedure followed
plumbing system and 2.4 Plumbing maintenance tools and
component,report plumbing equipment arranged according to
system maintenance works. maintenance requirement
2.5 Plumbing maintenance tools, equipment
9
CU
Code
The outcome of this functionality and condition checked
competency is to ensure
quality of plumbing 3. Service plumbing system and 3.1 Type of plumbing component such as
maintenance works are component sanitary fitting/accessories, water filter,
according to work order and grease trap, floor trap, water tank, water
regulatory body requirement pump, swimming pool /fountain water
retention structure, plumbing valve, water
The personnel who is heater, solar panel identified according to
competent in this competency work order
must in prior have the 3.2 Plumbing system drawing such as single
following competencies: - line drawing, layout piping drawing, water
Not applicable reticulation plan interpreted according to
repairing requirement
security scaffolding) according to
3.4 Plumbing system serviced (cleaning,
greasing, alignment, water treatment)
according to work order
(SPAN, IWK and DOE) complied
3.6 Plumbing component and fitting
functionality test (pressure and leak test)
carried out according to maintenance
SOP
4.1 Type of plumbing component such as cold

4. Repair plumbing system and water, sanitary, sewerage, water tank,
component water pump, fountain system, swimming
pool system, drinking water system, water
harvesting system identified according to
work order
4.2 Plumbing drawing such as single line
drawing, layout piping drawing, water
10
CU
Code
reticulation plan, sewerage layout drawing
interpreted according to repairing
requirement
4.3 Site preparation carried out such as
signage, announcement/ memo, safety
and security, temporary structure
(scaffolding/ ladder) according to
4.4 Repair/replace work carried out such as
choked/clogged/ pipe, fix, remove and
install part and component, repair part and
component and seal according to work
order
4.5 Plumbing system testing carried out
according to maintenance SOP
4.6 Housekeeping activities carried out
5. Report plumbing system 5.1 Reporting hierarchy determined according

5. Fire protection BC- Fire protection systems 1. Identify fire protection system 1.1 Work order determined sufficiently
system 070- maintenance provides maintenance requirement 1.2 Fire protection system condition checked
maintenance 2:2014 schedule and corrective according to work order
C05 maintenance and inspection 1.3 Type of maintenance work checked and
on sprinkler system, fire confirmed according to work order
alarm system, emergency 1.4 Specification of maintenance work
lights, exit signs, fire determined
extinguishers etc so that 1.5 Location of maintenance work determined
building occupants are 1.6 Duration of maintenance work determined
11
CU
Code
assured that the systems will
function properly in the event
or an emergency 2. Prepare fire protection system 2.1 Type and function of fire protection
maintenance tools, equipment and system maintenance tools, equipment and
The person who is competent material material identified
in fire protection system 2.2 Type and function of PPE arranged
maintenance shall be able to according to fire protection system
Identify fire protection system maintenance requirement
maintenance requirement, 2.3 Requisition procedure followed
prepare fire protection system 2.4 Fire protection system maintenance tools,
maintenance tools, equipment equipment and material arranged
and material, carry out fire according to maintenance requirement
protection system 2.5 Fire protection system tools, equipment
functionality check, test fire functionality and condition checked
protection system and report
fire protection system 3. Carry out fire protection system 3.1 Type of fire protection system such as fire
maintenance work functionality check extinguisher, hose reel, detector, manual
call point, sprinkler, fire alarm panel, fire
tank, fire pumping system, fire curtain, fire
The outcome of this intercom system, fireman switches
competency is to ensure identified
quality of fire protection 3.2 Fire protection system drawing such as
system maintenance works electrical diagram, piping diagram, mimic
are according to work order diagram interpreted
and regulatory body 3.3 Fire protection condition checked
requirement (physical appearance, validity
period/expiry date, pressure, leak,
The personnel who is operational, life span) according to SOP
competent in this competency 3.4 Authority body rules and regulation
must in prior have the (JABATAN BOMBA DAN PENYELAMAT)
following competencies: - complied
Not applicable 3.5 Housekeeping work carried out
4. Test fire protection system 4.1 Hose reel and fire sprinkler functionality,
pressure, fire pump tested according to
SOP
12
CU
Code
4.2 Fire detector functionality tested according
to smoke test and heat test procedure
4.3 Fire alarm panel such as Central
Monitoring System (CMS), fireman
intercom and manual call point tested
according to SOP
5. Report fire protection system 5.1 Reporting hierarchy determined according

6. Building BC- Building telecommunication 1. Identify building telecommunication 1.1 Work order determined sufficiently
telecommunication 070- system maintenance system maintenance requirement 1.2 Building telecommunication system
system 2:2014 describes the competency in condition checked according to work order
maintenance C06 preventive and corrective 1.3 Type of maintenance work checked and
maintenance and inspection confirmed according to work order
on communication and audio 1.4 Specification of maintenance work
visual system in the building determined
so that building 1.5 Location of maintenance work determined
telecommunication systems 1.6 Duration of maintenance work determined
will function properly at all
time. 2. Prepare building telecommunication 2.1 Type and function of building
system maintenance tools and telecommunication system maintenance
The person who is competent material tools and material identified
in building telecommunication 2.2 Type and function of PPE arranged
system maintenance shall be according to telecommunication system
able to Identify building maintenance requirement
telecommunication system 2.3 Requisition procedure followed
maintenance requirement, 2.4 Building telecommunication system
prepare building maintenance tools equipment and
telecommunication system material arranged according to
maintenance tools, equipment maintenance requirement
and material, carry out 2.5 Building telecommunication system
13
CU
Code
telecommunication system maintenance tools, equipment
maintenance and report functionality and condition checked
telecommunication system
maintenance 3. Carry out telecommunication system 3.1 Type building telecommunication
maintenance components such as socket, service box,
The outcome of this junction box, cabling, telephone set,
competency is to ensure antenna/ satellite disc, arrestor, audio
quality of building visual system identified
telecommunication system 3.2 Building telecommunication system
maintenance works are drawing such as single line diagram,
according to work order and wiring diagram, schematic diagram
regulatory body requirement interpreted and finalised
The personnel who is announcement/ memo, safety and
competent in this competency security, scaffolding) according to
must in prior have the maintenance standard practice
following competencies: - 3.4 Building telecommunication system
Not applicable maintained (check, service and
repair/replace) according to work order
3.5 Authority body rules and regulation such
as Suruhanjaya Komunikasi Dan
Multimedia Malaysia (SKMM) complied
3.6 Building telecommunication system
functionality test carried out
4. Report telecommunication system 4.1 Reporting hierarchy determined according

maintenance to company organisation structure
14
CU
Code
7. Building services BC- Building services contract 1. Identify building services contract 1.1 Work order determined sufficiently
contract 070- describes the competency in requirement 1.2 Type of building services contract such as
2:2014 building services contract hygiene services, pest control, cleaning
C07 work, landscape work, waste disposal,
He or She is the person vertical transportation, gondola services
responsible to carry out determined according to work order
building services contract 1.3 Specification of maintenance work
determined
He or She is the person who 1.4 Location of maintenance work determined
is competent in building 1.5 Duration of maintenance work determined
finishes maintenance and
shall be able to identify 2. Interpret building services contract 2.1 Type of services determined according to
building services contract schedule service contract schedule
requirement, interpret building 2.2 Frequency of services determined service
services contract schedule, contract schedule
monitor building services 2.3 Scope of work determined service
contract, report building contract schedule
services contract work. 2.4 Work permit requirement determined
The outcome of this 3. Monitor building services contract 3.1 Numbers of contractor manpower
competency is to ensure confirmed according to service contract
quality of building services 3.2 Tools, equipment and material arranged
contract works are according 3.3 Quality of work assessed according to
to work order and regulatory service contract
body requirement 3.4 Safety and environmental rules and
regulation complied
The personnel who is 3.5 Works duration time checked and
competent in this competency complied according to service contract
must in prior have the
following competencies: - 4. Report building services contract 4.1 Reporting hierarchy determined according
Not applicable work to company organisation structure
15
CURRICULUM of COMPETENCY UNIT (CoCU)

Competency Unit Title BUILDING FINISHES MAINTENANCE
The person who is competent in this competency unit shall be able to ensure acceptable quality and within specific
time frame of building finishes maintenance work according to work order and regulatory body requirement. Upon
completion of this competency unit, trainees will be able to:-
• Identify building finishes maintenance requirement
Learning Outcome
• Prepare building finishes maintenance tools, equipment and material
• Repair building finishes
• Report building finishes maintenance work
Training Credit
Competency Unit ID BC-070-2:2014 C01 Level 2 120 Hours
Duration Hours
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
1. Identify building i. Type of building such 4 hours Lecture i. Building
finishes as finishes
maintenance • Residential maintenance
requirement • Commercial work order
• Industrial detail listed
• Special purpose and explained
• Public building ii. Specification
ii. Purpose of building of building
finishes maintenance finishes
work order maintenance
iii. Function of building work detail out
finishes according to
iv. Type of building work order
finishes such as iii. Building
• Doors finishes
• Windows maintenance
16
• Ceiling area/location
• Floor confirmed
• Wall according to
v. Work order format work order
method of checking iv. Building
building finishes finishes
vi. Type of building maintenance
finishes duration work
maintenance work confirmed
such as according to
• Service work order
• Repair
• Replace
vii. Specification of
building finishes
such as
• Purpose
• Size
• Quantity
• Brand
• Condition
• Colour
i. Interpret building 8 hours Demonstration

finishes maintenance &
work order Observation
ii. Check building
finishes maintenance
condition
iii. Determine type of
building finishes
maintenance work
iv. Study specification of
building finishes
17
v. Check building
area/location
according to work
order
vi. Recognize building
duration work
Attitude:
i. Detail in
identifying
building finishes
maintenance
requirement
2. Prepare i. Type and function of 8 hours Lecture i. Type and

building finishes building finishes function of
maintenance maintenance tools building
tools, such as finishes
equipment and • Hand tools maintenance
material  Screw driver tools listed and
 Hammer explained
 Spanner ii. Type and
• Power tools function of
 Hand drill building
 Cutting drill finishes
 Grinder maintenance
 Hammer drill equipment
ii. Type and function of listed and
building finishes explained
maintenance iii. Type and
equipment such as function of
• Buffing machine building
• Scrubbing finishes
18
machine maintenance
• Water pickup material listed
machine and explained
• Vacuum cleaner iv. Type and
• Sky lift function of
 Scaffolding building
 Gondola finishes
iii. Type and function of maintenance
building finishes PPE listed and
maintenance material explained
such as v. Building
• Tiles finishes
• Mortar maintenance
• Wall paper tools equipment
iv. Type and function of and material
building finishes sorted and
maintenance PPE prepared
such as according to
• Hand glove maintenance
requirement
• Goggle
• Safety helmet
• Safety shoe
• Mask
• Harness
v. Requisition procedure
vi. Building finishes
maintenance tools
equipment and
material arrangement
vii. Building finishes
maintenance tools,
equipment
functionality and
condition
19
i. Determine type and 22 hours Demonstration
function of building &
finishes maintenance Observation
tools
ii. Determine type and
function of building
equipment
iii. Determine type and
material
iv. Determine type and
PPE
v. Follow requisition
procedure
vi. Arrange building
tools equipment and
material
vii. Check building
tools, equipment
functionality and
condition
Attitude:
i. Systematic in
preparing
building finishes
maintenance
tools, equipment
and material
20
3. Repair building i. Type of building finishes 20 hours Lecture i. Type of building
finishes such as finishes listed
• Wall and explained
• Ceiling ii. Building as built
• Windows plan interpreted
• Door and detailed out
• Floor iii. Site prepared
ii. Building as built plan and arranged
• Architectural according to
• Mechanical building
maintenance
• Civil structure
standard
• Electrical
practices
iii. Site preparation such as
iv. Building
• Signage finishes
• Announcement/ repairedaccordi
memo ng to work
• Safety and security order
• Scaffolding specification
iv. Method of building and
finishes repair work maintenance
v. Building finishes repair quality
work procedure v. Building
vi. Building finishes repair finishes repair
work technique work safety and
vii. Maintenance quality regulation
viii. Building repairing adhered
finishes repair work vi. Work area
safety and regulation tidied up
ix. Authority body rules and
regulation
x. Housekeeping work
requirement
21
i. Confirm type of 46 hours Demonstration
building finishes &
ii. Interpret building as Observation
built plan
iii. Carry out site
preparation
iv. Confirm method of
building finishes repair
work
v. Follow building
finishes repair work
procedure
vi. Carry out repair work
vii. Apply building finishes
repair work technique
viii. Comply to building
finishes repairing time
duration
ix. Adhere to building
repairing finishes
repair work safety and
regulation
x. Comply to authority
body rules and
regulation
xi. Carry out
housekeeping work
Attitude:
i. Accurate,
systematic,
meticulousin
repairing of
building finishes
22
Safety:
i. Adhere to all
safety regulation
and SOP in
repairing building
finishes
Environment:
i. Adhere to DOE
standards and
guidelines in
repairing building
finishes
4. Report building i. Organisation structure 4 hours Lecture i. Building

finishes ii. Building finishes finishes
maintenance maintenance work maintenance
work status work status
iii. Closing work order updated
ii. Work order
i. Determine organisation 8 hours Demonstration completed and
structure & submitted
ii. Update building Observation
work status
iii. Close work order
iv. Submit close work
order to supervisor Attitude:
i. Meticulous in
updating building
finishes
maintenance
work status report
ii. Adhere to report
submission
dateline
23
Employability Skills
Core Abilities Social Skills

01.01 Identify and gather information.
01.02 Document information procedures or processes. 1. Communication skills
01.03 Utilize basic IT applications. 2. Conceptual skills
02.01 Interpret and follow manuals, instructions and SOP's. 3. Interpersonal skills
02.02 Follow telephone/telecommunication procedures.
4. Multitasking and prioritizing
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms. 5. Self-discipline
02.05 Read/Interpret flowcharts and pictorial information. 6. Teamwork
03.01 Apply cultural requirement to the workplace.
03.02 Demonstrate integrity and apply practical practices.
03.03 Accept responsibility for own work and work area.
03.04 Seek and act constructively upon feedback about work performance.
03.05 Demonstrate safety skills.
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
01.05 Utilize the Internet to locate and gather information.
01.06 Utilize word processor to process information.
02.06 Write memos and letters.
02.07 Utilize Local Area Network (LAN)/Intranet to exchange information.
02.08 Prepare pictorial and graphic information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
24
Tools, Equipment and Materials (TEM)
ITEMS RATIO (TEM : Trainees)
1. Hand tools 1:1

2. Power tools 1:5
3. Measuring tools 1:1
4. Ladder / scaffolding 1:10
5. Building as-built plans 1:5
6. Signage 1:5
7. Building finishes material As per required
8. Consumables materials As per required
9. Work order format 1:1
10. PPE 1:1
REFERENCES
1. Brian Wood, Building Maintenance, illustrated, John Wiley & Sons, 2009, ISBN: 1405179678, 9781405179676
2. Barrie Chanter, Peter Swallow, Building Maintenance Management, John Wiley & Sons, 2008, ISBN: 0470691298, 9780470691298
3. How Son Lee, George C. S. Yuen, Building maintenance technology, Macmillan building and surveying series, Building & Surveying Series,
Macmillan, 1993, the University of Michigan, ISBN: 0333489934, 9780333489932
4. A C Panchdhari, Maintenance Of Buildings, New Age International, 2006, ISBN: 812241012X, 9788122410129
5. Herbert W. Stanford, Effective Building Maintenance: Protection of Capital Assets, The Fairmont Press, Inc., 2010, ISBN: 0881736392,
9780881736397
6. Jules A. Oravetz, Building Maintenance, 3, reprint, T. Audel, 1977, ISBN: 0672232782, 9780672232787
7. Derek Miles, Paul Syagga, Building Maintenance: A Management Manual, International Labour Office, revised, Intermediate Technology
Publications, 1987, ISBN: 0946688923, 9780946688920
25
8. Roger W. Liska, Judith Morrison Liska, Building Maintenance: Forms, Checklists and Procedures, Craftsman Book Company, 2001, ISBN:
0130935786, 9780130935786
9. Brian Wood, Building Care, Wiley, 2009, ISBN: 1405171677, 9781405171670
10. R.S. Means Company, Cost planning and estimating for facilities maintenance
RSMeans Series, illustrated, R.S. Means, 1996, the University of Michigan, ISBN: 0876294190, 9780876294192
11. Abhijit V. Deshmukh, Lorenzo Fedele, Recent Advances in Maintenance and Infrastructure Management, Roberto D. Cigolini, illustrated, Springer,
2009, ISBN: 1848824890, 9781848824898
12. Raymond C. Matulionis, Joan C. Freitag, Preventive maintenance of buildings, Joan C. Freitag, Van Nostrand Reinhold, 1991, the University of
Michigan, ISBN: 0442318669, 9780442318666
13. Jack Rudman, National Learning Corporation, Building Maintenance, Volume 17 of Test Your Knowledge Series, National Learning Corporation,
2005, ISBN: 0837370175, 9780837370170
14. Kathryne Louise Larrivee, Collections in the Rain: Maintaining and Protecting Building Collections at Open Air Historic Village Museums,
University of Delaware. School of Urban Affairs and Public Policy, ProQuest, 2008, ISBN: 0549812652, 9780549812654
26

Competency Unit Title BUILDING ELECTRICAL SYSTEM MAINTENANCE
The person who is competent in this competency unit shall be able to ensure acceptable quality and within specific
time frame of building electrical maintenance work according to work order and regulatory body requirement. Upon
• Identify building electrical maintenance requirement
• Prepare building electrical maintenance tools, equipment and material
Learning Outcome
• Service building electrical component
• Repair building electrical component
• Replace building electrical component
• Report building electrical maintenance work
Training Credit
Duration Hours
1. Identify building i. Type of building such as 4 hours Lecture i. Electrical
electrical • Residential maintenance
maintenance • Commercial work order
requirement • Industrial detail listed and
• Special purpose explained
ii. Public building ii. Type of
iii. Work order format maintenance
iv. Building electrical work confirmed
system condition according to
• Building electrical work order
system such as iii. Specification of
 Low voltage building
 Extra low electrical
27
voltage maintenance
• Type of building detail out
electrical equipment/ according to
device such as work order
 Distribution iv. Building
board electrical
 Sub distribution maintenance
board area/location
 Electrical fittings confirmed
and accessories according to
• Functionality work order
• Testing method v. Building
v. Type of maintenance electrical
work maintenance
• Service duration work
• Repair confirmed
• Replace according to
vi. Building electrical work order
maintenance
specification
• Current
• Voltage
• Ampere
• Wire size
vii. Building as built plan
• Architectural
• Mechanical
• Civil structure
• Electrical
i. Determine type of 8 hours Demonstration
building &
ii. Interpret work order Observation
iii. Check building
electrical system
28
condition
iv. Determine type of
maintenance work
v. Studybuilding electrical
maintenance
specification
vi. Confirm building
electrical maintenance
location
vii. Confirm building
duration work

building building electrical function of
electrical maintenance tools such building
maintenance as electrical
tools, • Hand tools maintenance
equipment and • Power tools tools listed and
material • Testing tools explained
• Measuring tools ii. Type and
ii. Type and function of function of
calibration equipment calibration
iii. Type and function of equipment
building electrical listed and
maintenance explained
material/parts such as iii. Type and
• Cable function of
• Breakers building
 Miniature Circuit electrical
Breaker (MCB) maintenance
 Earth Leakage material/parts
Circuit Breaker listed and
(ELCB) explained
29
 Residual Current iv. Type and
Circuit Breaker function of
(RCCB) building
• Trunking electrical
• Conduit maintenance
• Cable tray PPE listed and
• Cable ladder explained
• Consumable v. Building
material electrical
iv. Type and function of maintenance
building electrical tools equipment
maintenance PPE and material
• Helmet sorted and
• Goggle prepared
according to
• Protective glove
maintenance
• Safety boot
requirement
• Safety apron
v. Requisition procedure
vi. Building electrical
maintenance tools
equipment and material
arrangement
vii. Building electrical
maintenance tools,
equipment functionality
and condition

electrical maintenance Observation
tools
function of calibration
equipment
30
material
PPE
procedure
vi. Arrange building
tools equipment and
material
vii. Check building
tools, equipment
functionality and
condition
Attitude
i. Systematic in
preparing
building electrical
maintenance
tools, equipment
and material
3. Service building i. Type and function of 12 hours Lecture i. Type of

electrical building electrical building
component component such as electrical
• Switch socket outlet component
• Lightning arrestor explained
• Light fitting ii. Electrical
• Electrical sensor drawing
• Electrical protection explained
31
devices iii. Site
• Electrical motor preparation
ii. Electrical drawing implemented
• Single line diagram iv. Building
• Wiring diagram electrical
• Schematic diagram component
iii. Site preparation such servicing
as procedure
• Signage followed
• Announcement/ v. Building
Memo electrical
• Safety and security component
servicing work
• Scaffolding
executed
iv. Building electrical
vi. Building
component servicing
electrical
method
component
v. Building electrical
servicing
component servicing
technique
procedure
applied
vi. Building electrical
vii. Building
component servicing
electrical
technique
component
vii. Authority body rules
servicing time
and regulation on
duration
electrical works
followed
• Suruhanjaya
viii. Authority body
Tenaga (ST)
rules and
• CIDB (Green card) regulation
• DOSH complied
viii. Building electrical ix. Building
component functionality electrical
test component
ix. Housekeeping work functionality
requirement test executed
32
x. Work area
tidied up
i. Interpret electrical 24 hours Demonstration

drawing &
ii. Carry out site Observation
preparation
iii. Confirm building
electrical component
servicing method
iv. Follow building
servicing procedure
v. Carry out building
servicing work
vi. Comply to electrical
component servicing
time duration
vii. Apply building
servicing technique
viii. Comply to authority
body rules and
regulation
ix. Carry out building
functionality test
x. Carry out
housekeeping work
33
Attitude:
i. Meticulous in
servicing building
electrical
component
ii. Systematic in
servicing building
electrical
component
Safety:
i. Adhere to all
safety regulation
and SOP in
servicing building
electrical
component
ii. Wear proper PPE
4. Repair building i. Operation of building 24 hours Lecture i. Type and

electrical electrical system function of
component component such as building
• Lightning arrestor electrical
• Electrical sensor system
• Electrical motor component
ii. Suruhanjaya Tenaga listed and
Electrical Act explained
iii. Ohm law ii. Electrical
iv. Building electrical drawing
component repairing interpreted and
work method detailed out
• Self repair iii. Site prepared
• Out source and arranged
v. Building electrical according to
component repairing building
34
work procedure maintenance
vi. Building electrical standard
component repairing practices
work technique iv. Building
vii. Maintenance quality electrical
viii. Authority body rules and component
regulation repaired
ix. Building electrical according to
component functionality work order
test specification
x. Safety and regulation and
xi. Housekeeping work maintenance
requirement quality
v. Work area
i. Confirm type and 60 hours Demonstration tidied up
electrical system Observation
component
ii. Interpret electrical
drawing
iii. Carry out site
preparation
iv. Confirm building
repairing work method
v. Follow building
repairing work
procedure
vi. Carry out building
repairing work
vii. Apply building electrical
component repairing
time duration
35
viii. Apply building electrical
component repairing
work technique
ix. Comply to authority
body rules and
regulation
x. Carry out building
functionality test
xi. Adhere to safety and
regulation
xii. Carry out Attitude:
housekeeping work i. Systematic,
meticulous and
timely in
repairing building
electrical
component
Safety:
i. Adhere to all
safety regulation
and SOP in
repairing building
electrical
component
5. Replace i. Purpose of building 22 hours i. Specification of

building electrical component building
electrical replacement work electrical
component ii. Building electrical component
component specification checked and
iii. Building electrical confirmed as
component replacement per required
procedure ii. Site prepared
36
iv. Building electrical for replacement
component replacement work
technique iii. Building
v. New parts/component electrical
standard component
• SIRIM replaced
according to
i. Confirm type of 50 hours work order
building electrical specification
component for and
replacement maintenance
ii. Interpret electrical quality
drawing iv. Authority body
iii. Carry out site rules and
preparation regulation
iv. Confirm building complied
electrical component v. Building
replacement method electrical
v. Follow building component
electrical component functionality
replacement procedure test carried out
vi. Carry out building according to
electrical component maintenance
replacement work standard
vii. Apply building electrical practice
component
replacement technique
body rules and
regulation
ix. Carry out building
functionality test
x. Confirm building
37
as per specification
xi. Adhere to building
safety and regulation
xii. Carry out
housekeeping work
Attitude:
i. Systematic,
meticulous and
timely in replacing
building electrical
component
Safety:
i. Adhere to all
safety and
regulation and
SOP in replacing
building electrical
component
Environment:
i. Adhere to DOE
standards and
guidelines in
replacing building
electrical
component
38
6. Report building i. Organisation structure 4 hours i. Building
electrical ii. Building finishes electrical
maintenance maintenance work maintenance
iii. Close work order updated
submission method ii. Work order
completed and
i. Determine organisation 8 hours submitted
structure
ii. Update building
work status
Submit close work Attitude:
order to supervisor i. Meticulous in
updating building
electrical
maintenance
work status report
submission
dateline
39
40
1. Distribution board 1:5

2. Sub distribution board 1:5
3. Electrical fittings and accessories As per required
4. As built plan- electrical drawing 1:5
5. Electrical Hand tools 1:1
6. Power tools 1:5
7. Electrical Testing tools 1:5
8. Electrical Measuring tools 1:5
9. Electrical Cable As per required
10. Miniature Circuit Breaker (MCB) As per required
11. Earth Leakage Circuit Breaker (ELCB) As per required
12. Residual Current Circuit Breaker (RCCB) As per required
13. Trunking As per required
14. Conduit As per required
15. Cable tray As per required
16. Cable ladder As per required
17. Consumable material As per required
18. PPE (helmet, goggle, protective glove, safety boot, safety apron) 1:1
19. Switch socket outlet electrical accessories As per required
20. Lightning arrestor As per required
21. Light fitting As per required
22. Electrical sensor As per required
23. Electrical protection devices As per required
24. Electrical motor 1:5
25. Signage As per required
26. Ladder / scaffolding 1:10
41
REFERENCES
1. ThiagarajanViswanathan, Telecommunication Switching Systems And Networks, Phi Learning Pvt. Ltd., 1992, Isbn: 8120307135, 9788120307131
2. Barney L. Capehart, Lynne C. Capehart, Web Based Enterprise Energy and Building Automation Systems, The Fairmont Press, Inc., 2007, ISBN:
088173537X, 9780881735376
3. Guy W. Gupton, HVAC Controls: Operation and Maintenance, The Fairmont Press, Inc., 2002, ISBN: 0881733415, 9780881733419
9780881736397
0130935786, 9780130935786
2009, ISBN: 1848824890, 9781848824898
Michigan, ISBN: 0442318669, 9780442318666
2005, ISBN: 0837370175, 9780837370170
42

Competency Unit Title BUILDING AIR CONDITIONING AND MECHANICAL VENTILATION SYSTEM MAINTENANCE
The person who is competent in this competency unit shall be able to ensure quality of building air conditioning and
mechanical ventilation maintenance works are according to work order and regulatory body requirement. Upon
• Identify building air conditioning and mechanical ventilation system maintenance requirement
• Prepare building air conditioning and mechanical ventilation maintenance tools, equipment and material
Learning Outcome
• Service building air conditioning and mechanical ventilation system and component
• Repair building air conditioning and mechanical ventilation system and component
• Replace building air conditioning and mechanical ventilation system and component
• Report building air conditioning and mechanical ventilation system maintenance work
Training Credit
Duration Hours
1. Identify building i. Building air conditioning 6 hours Lecture i. Building air
air conditioning and mechanical conditioning
and mechanical ventilation system and mechanical
ventilation maintenance work order ventilation
system ii. Type of building air system
maintenance conditioning and maintenance
requirement mechanical ventilation work order
system detail listed and
• Centralise explained
 Air cooled ii. Type of
 Water cooled maintenance
 Variable work confirmed
refrigerant according to
43
volume work order
• Split unit iii. Specification of
• Package unit building air
iii. Building air conditioning conditioning
and mechanical and mechanical
ventilation system ventilation
operation system
iv. Type of building air maintenance
conditioning and detail out
mechanical ventilation according to
system maintenance work order
work such as iv. Building air
• Service conditioning
• Repair and mechanical
• Replace ventilation
v. Building air conditioning system
and mechanical maintenance
ventilation specification area/location
confirmed
i. Air conditioning and 15 hours Demonstration according to
mechanical ventilation & work order
system maintenance Observation v. Building air
work order conditioning
ii. Determine type of air and mechanical
conditioning and ventilation
mechanical ventilation system
system maintenance
iii. Check building air duration work
conditioning and confirmed
system condition work order
iv. Determine type of
building air conditioning
and mechanical
ventilation maintenance
44
work
v. Determine building air
conditioning and
specification
vi. Determine building air
conditioning and
maintenance location
vii. Determine building air
conditioning and
maintenance duration
work
Attitude:
i. Detail in
identifying
building air
conditioning and
mechanical
ventilation
maintenance
requirement

building air building air conditioning function of
conditioning and mechanical building air
and mechanical ventilation system conditioning
ventilation maintenance tools such and
maintenance as mechanical
tools, • Hand tools ventilation
45
equipment and • Power tools maintenance
material • Manifold gauge tools listed and
• Airflow meter explained
• Humidity meter ii. Type and
ii. Type and function of function of
building air conditioning building air
and mechanical conditioning
ventilation maintenance and
system equipment such mechanical
as ventilation
• Vacuum pump maintenance
• Recovery machine equipment
• Water pressure jet listed and
iii. Type and function of explained
building air conditioning iii. Type and
and mechanical function of
ventilation system building air
maintenance material conditioning
such as and
mechanical
• Refrigerant
ventilation
 R22
maintenance
 R134a
material listed
 R410A
and explained
 R506
iv. Type and
• Copper tube
function of
 Hard drawn
building air
• Insulation material conditioning
 PU foam and
 Armaflex mechanical
• Chemical/ ventilation
detergent maintenance
iv. Type and function of PPE listed and
building air conditioning explained
and mechanical v. Building air
46
PPE such as conditioning
• Helmet and
• Goggle mechanical
• Glove ventilation
• Safety boot system
• Face mask maintenance
v. Requisition procedure tools
vi. Building air conditioning equipment and
and mechanical material sorted
ventilation maintenance and prepared
tools equipment and according to
material maintenance
vii. Building air conditioning requirement
and mechanical
tools, equipment
functionality and
condition

function of building air &
conditioning and Observation
system maintenance
tools
function of building air
conditioning and
maintenance system
equipment
conditioning and
47
system maintenance
material
conditioning and
system maintenance
PPE
procedure
vi. Arrange building air
conditioning and
maintenance tools
vii. Check building air
conditioning and
maintenance tools,
and condition
3. Service building i. Mechanical ventilation 18 hours Lecture i. Electrical

air conditioning maintenance such as drawing listed
and mechanical • Indoor fan motor and detailed out
ventilation • Outdoor condenser ii. Site prepared
system and fan motor and arranged
component • Diffuser according to
• Air filter building
• Cooling tower maintenance
• Air conditioning drive standard
unit practices
• Air conditioning iii. Building air
starter conditioning
ii. Air conditioning and mechanical
48
electrical drawing ventilation
• Single line diagram system and
• Wiring diagram component
• Schematic diagram serviced
iii. Site preparation such as according to
• Signage work order and
• Announcement/ maintenance
memo quality
• Safety and security iv. Building
• Scaffolding finishes repair
iv. Method of building air work safety and
conditioning and regulation
mechanical ventilation adhered
system servicing v. Work area
v. Building air conditioning tidied up
and mechanical
ventilation system
servicing procedure
vi. Building air conditioning
and mechanical
servicing work
• Refill split unit air
conditioning
refrigerant
• Refill air conditioning
lubrication
• Clean air
conditioning filter
and coil
• Check air
conditioning
functionality and
condition
49
vii. Building air conditioning
and mechanical
ventilation system
servicing technique
viii. Authority body rules and
regulation
• JABATAN ALAM
SEKITAR
ix. Building air conditioning
and mechanical
ventilation system
functionality test
requirement
i. Confirm type of 42 hours Demonstration

mechanical ventilation &
maintenance Observation
ii. Interpret electrical
drawing
iii. Carry out site
preparation
iv. Follow building air
conditioning and
system servicing
procedure
v. Carry out building air
conditioning and
maintenance servicing
work
vi. Apply building air
conditioning and
50
system servicing
technique
vii. Comply to building air
conditioning and
system servicing time
duration
viii. Adhere to building air
conditioning and
system servicing work
body rules and
regulation
x. Carry out building air
conditioning and
system functionality test
xi. Carry out housekeeping
work Attitude:
i. Accurate,
systematic,
meticulous in
servicing
building air
conditioning and
mechanical
ventilation
maintenance
Safety:
i. Adhere to all
safety regulation
and SOP in
servicing
51
building air
conditioning and
mechanical
ventilation
maintenance
Environment:
i. Adhere to DOE
standards and
guidelines in
servicing
building air
conditioning and
mechanical
ventilation
maintenance
4. Repair building i. Operation of building air 32 hours Lecture i. Type and

air conditioning conditioning and function of
and mechanical mechanical ventilation building air
ventilation component such as conditioning
system and • Blower fan motor and mechanical
component • Condenser fan ventilation
motor system and
• Remote control component
(wired/wireless) listed and
• Indoor fan motor explained
• Outdoor condenser ii. Air conditioning
fan motor electrical
• Cooling tower drawing
• Air conditioning interpreted and
drive unit detailed out
iii. Site prepared
• Air conditioning
and arranged
starter
according to
ii. Building air conditioning
52
and mechanical building
ventilation system and maintenance
component repair standard
method practices
iii. Building air conditioning iv. Building air
and mechanical conditioning
ventilation system and and mechanical
component repair ventilation
procedure system and
iv. Building air conditioning component
and mechanical repaired
ventilation system and according to
component repair work work order
such as specification
• Motor jammed and
• Piping leak maintenance
• Faulty electrical quality
wiring v. Work area
v. Building air conditioning tidied up
and mechanical
ventilation system and
component repair
technique
i. Confirm type of building 74 hours Demonstration

air conditioning and &
mechanical ventilation Observation
system and component
ii. Interpret air conditioning
electrical drawing
iii. Carry out site
preparation
iv. Follow building air
conditioning and
53
repair procedure
v. Carry out building air
conditioning and
repair work
vi. Comply to building air
conditioning and
repairing time duration
vii. Apply building air
conditioning and
repair technique
body rules and
regulation
ix. Carry out building air
conditioning and
maintenance
functionality test
x. Carry out housekeeping
work
Attitude:
i. Systematic,
meticulous and
timely in
repairing
building air
conditioning and
54
mechanical
ventilation
system and
component
Safety:
i. Adhere to all
safety regulation
and SOP in
repairing
building air
conditioning and
mechanical
ventilation
system and
component
Environment:
i. Adhere to DOE
standards and
guidelines in
repairing
building air
conditioning and
mechanical
ventilation
system and
component
5. Replace i. Cooling capacity 28 hours Lecture i. Specification of

building air calculation building air
conditioning ii. Building air conditioning conditioning
and mechanical and mechanical and mechanical
ventilation ventilation system and ventilation
system and component replacement system and
component method component
55
iii. Building air conditioning checked and
and mechanical confirmed as
ventilation system and per required
component replacement ii. Site prepared
procedure for replacement
iv. Building air conditioning work
and mechanical iii. Building air
ventilation system and conditioning
component replacement and mechanical
work ventilation
v. Building air conditioning system and
and mechanical component
ventilation system and replaced
component replacement according to
technique work order
specification
i. Confirm type of building 62 hours Demonstration and
air conditioning and & maintenance
mechanical ventilation Observation quality
system and component iv. Authority body
ii. Carry out site rules and
preparation regulation
iii. Calculate cooling complied
capacity v. Building air
iv. Confirm building air conditioning
conditioning and and mechanical
mechanical ventilation ventilation
system and component system and
replacement method component
v. Follow building air functionality
conditioning and test carried out
system and component maintenance
replacement procedure standard
vi. Carry out building air practice
56
conditioning and
replacement work
vii. Comply to building air
conditioning and
replacement time
duration
viii. Apply building air
conditioning and
replacement technique
body rules and
regulation
x. Carry out building air
conditioning and
functionality test
xi. Carry out housekeeping
work
Attitude:
i. Systematic,
meticulous and
timely in
replacing
building air
conditioning and
mechanical
ventilation
system and
57
component
Safety:
i. Adhere to all
safety and
regulation and
SOP in replacing
building air
conditioning and
mechanical
ventilation
system and
component
Environment:
i. Adhere to DOE
standards and
guidelines in
replacing
building air
conditioning and
mechanical
ventilation
system and
component
6. Report building i. Organisation structure 4 hours Lecture i. Building air

air conditioning ii. Building finishes conditioning
and mechanical maintenance work and mechanical
ventilation status ventilation
iii. Building electrical maintenance
system maintenance reporting work status
maintenance method updated
• Updating checklist ii. Work order
58
work • Updating logbook completed and
• Verbal report submitted
• Writing report
i. Determine Organisation 8 hours Demonstration
structure &
ii. Update air conditioning Observation
and mechanical
ventilation system
maintenance work
status
iv. Submit close work order
to supervisor
Attitude:
i. Meticulous in
updating air
conditioning and
mechanical
ventilation
maintenance
work status
report
submission
dateline
59
01.01 Identify and gather information. 1. Communication skills
01.02 Document information procedures or processes. 2. Conceptual skills
01.03 Utilize basic IT applications. 3. Interpersonal skills
02.01 Interpret and follow manuals, instructions and SOP's.
02.03 Communicate clearly. 5. Self-discipline
02.04 Prepare brief reports and checklist using standard forms. 6. Teamwork
02.05 Read/Interpret flowcharts and pictorial information.
02.07 Utilize Local Area Network (LAN)/Intranet toexchange information.
60
1. Performance Appraisal Form 1:1

2. Training Needs Analysis format 1:1
3. Career Development And Succession Planning format 1:1
4. Personal File 1:1
5. Service Score Rating report 1:1
6. Training schedule 1:1
7. Training module 1:1
8. Lesson Plan 1:20
9. Audio Visual Aids 1:20
10. Computer 1:3
11. Stationery 1:1
12. ISO Compliance report 1:1
13. Established Policies & Procedures 1:1
14. Department Standard Operating Procedure 1:1
61
REFERENCES
1. ThiagarajanViswanathan, Telecommunication Switching Systems And Networks, Phi Learning Pvt. Ltd., 1992, Isbn: 8120307135, 9788120307131
088173537X, 9780881735376
9780881736397
0130935786, 9780130935786
2009, ISBN: 1848824890, 9781848824898
Michigan, ISBN: 0442318669, 9780442318666
2005, ISBN: 0837370175, 9780837370170
62

Competency Unit Title PLUMBING SYSTEM MAINTENANCE
The person who is competent in this competency unit shall be able to ensure quality of plumbing maintenance works
are according to work order and regulatory body requirement. Upon completion of this competency unit, trainees will
be able to:-
• Identify plumbing system maintenance requirement
Learning Outcome
• Prepare plumbing system maintenance tools, equipment and material
• Service plumbing system and component
• Repair plumbing system and component
• Report plumbing system maintenance work
Training Credit
Duration Hours
1. Identify i. Work order 4 hours Lecture i. Plumbing
plumbing • Preventive system
system maintenance maintenance
maintenance • Corrective work order
requirement maintenance detail listed and
• Schedule explained
maintenance ii. Type of
ii. Plumbing system maintenance
condition work confirmed
iii. Type of plumbing according to
work iii. Specification of
iv. Plumbing system plumbing
maintenance system
specification maintenance
63
v. Plumbing system detail out
maintenance location according to
vi. Plumbing system work order
maintenance duration iv. Plumbing
work system
maintenance
i. Determine work order 8 hours Demonstration area/location
ii. Check plumbing & confirmed
system condition Observation according to
iii. Determine type of work order
plumbing system v. Plumbing
maintenance work system
iv. Determine plumbing maintenance
system maintenance duration work
specification confirmed
v. Determine plumbing according to
location
vi. Determine plumbing
system maintenance
duration work
Attitude:
i. Accurate in
identifying
plumbing system
maintenance
requirement
64
plumbing plumbing system function of
system maintenance tools such plumbing
maintenance as system
material • Special tools explained
 Ratchet ii. Type and
 Die function of
 Choking rod plumbing
ii. Type and function of system
plumbing system maintenance
maintenance equipment equipment
such as explained
• Welding set iii. Type and
• Water jet function of
• Water pickup plumbing
• Portable system
submersible pump maintenance
iii. Type and function of material/parts
plumbing system listed and
maintenance material explained
such as iv. Type and
function of
• White tape
plumbing
• Plumbing glue
system
• Pipes and maintenance
accessories PPE listed and
• Tali guni explained
iv. Type and function of v. Plumbing
plumbing system system
maintenance PPE maintenance
• Helmet tools equipment
• Goggle and material
• Glove
65
• Safety boot sorted and
• Face mask prepared
v. Requisition procedure according to
vi. Plumbing maintenance maintenance
tools and equipment requirement
vii. Plumbing maintenance
tools, equipment
functionality and
condition

function of plumbing &
system maintenance Observation
tools
function of plumbing
system maintenance
equipment
system maintenance
material
system maintenance
PPE
procedure
vi. Arrange plumbing
maintenance tools and
equipment
vii. Check plumbing
maintenance tools,
and condition
66
Attitude:
i. Systematic in
preparing
plumbing system
maintenance
tools, equipment
and material
ii. Meticulous in
preparing
plumbing system
maintenance
tools, equipment
and material
iii. Timely in
preparing
plumbing system
maintenance
tools, equipment
and material
3. Service i. Type of plumbing 12 hours Lecture i. Type of

plumbing system and component plumbing
system and such as system and
component • Sanitary component
fitting/accessories explained
 Gauge ii. Plumbing
 Meter system
• Water filter drawing
• Grease trap explained
• Floor trap iii. Site
• Water tank preparation
• Water pump implemented
• Swimming pool iv. Plumbing
/fountain water system and
retention structure component
67
• Plumbing valve servicing
• Water heater procedure
• Solar panel followed
ii. Plumbing system v. Plumbing
drawing system and
• Single line drawing component
• Layout piping servicing work
drawing executed
• Water reticulation vi. Plumbing
plan system and
iii. Site preparation such as component
• Signage servicing
technique
• Announcement/
applied
memo
vii. Plumbing
• Safety and security
system and
• Temporary structure component
(Scaffolding/ladder) servicing time
iv. Plumbing system and duration
component servicing followed
method viii. Authority body
v. Plumbing system and rules and
component servicing regulation
procedure complied
vi. Plumbing system ix. Plumbing
maintenance servicing system and
work such as component
• Cleaning functionality
• Greasing test executed
• Alignment x. Work area
• Water treatment tidied up
vii. Plumbing system and
component servicing
time duration
viii. Plumbing system and
68
component servicing
technique
regulation
• SPAN
• IWK
• DOE
x. Plumbing system and
component servicing
xi. Plumbing system and
component functionality
test
• Pressure
• Leak
xii. Housekeeping work

plumbing system and &
component Observation
ii. Interpret plumbing
system drawing
iii. Carry out site
preparation
iv. Confirm plumbing
servicing method
v. Follow plumbing
servicing procedure
vi. Carry out plumbing
system maintenance
servicing work
vii. Apply plumbing system
and component
69
servicing time duration
viii. Apply plumbing system
and component
servicing technique
body rules and
regulation
x. Adhere to plumbing
servicing safety and
regulation
xi. Carry out plumbing
functionality test
xii. Carry out
housekeeping work
Attitude:
i. Meticulous in
servicing
plumbing system
and component
ii. Systematic in
servicing
plumbing system
and component
iii. Timely in
servicing
plumbing system
and component
Safety:
i. Adhere to all
safety regulation
and SOP in
servicing
70
plumbing system
and component
Environment:
i. Adhere to DOE
standards and
guidelines in
servicing
plumbing system
and component
4. Repair i. Type of plumbing 12 hours Lecture i. Type and

plumbing system and component function of
system and such as plumbing
component • Cold water system and
 Piping component
 Fitting listed and
 Accessories explained
• Sanitary ii. Plumbing
 Piping system drawing
 Fitting interpreted and
 Accessories detailed out
• Sewerage iii. Site prepared
 Piping and arranged
 Main hole according to
• Water tank building
• Water pump maintenance
• Fountain system standard
• Swimming pool practices
system iv. Plumbing
system and
• Drinking water
component
system
repaired
• Water harvesting
according to
system
work order
71
ii. Plumbing system specification
drawing and
• Single line drawing maintenance
• Layout piping quality
drawing v. Work area
• Water reticulation tidied up
plan
• Sewerage layout
drawing
iii. Site preparation such as
• Signage
• Announcement/
memo
• Safety and security
• Temporary structure
(scaffolding/ladder)
iv. Plumbing system and
component
repair/replace method
v. Plumbing system and
component
repair/replace procedure
vi. Plumbing system and
component
repair/replace time
duration
vii. Repair/replace work
• Choked/clogged/
pipe
• Fix
• Remove and install
part and component
• Repair part and
component
72
• Seal
viii. Plumbing system and
component functionality
test such as
• Pressure
• Leaking
• Flow
ix. Plumbing system and
component
repairing/replacing
technique
x. Authority body rules and
regulation
xi. Safety and regulation

plumbing system and &
component Observation
ii. Interpret plumbing
system drawing
iii. Carry out site
preparation
iv. Confirm plumbing
repair/replace method
v. Follow plumbing
repair/replace
procedure
vi. Apply plumbing system
and component
repair/replace time
duration
vii. Carry out
73
repair/replace work
viii. Carry out plumbing
functionality test
ix. Apply plumbing system
and component
repairing/replacing
technique
x. Comply to authority
body rules and
regulation
regulation
xii. Carry out
housekeeping work
Attitude:
i. Meticulous in
repairing
plumbing system
and component
ii. Systematic in
repairing
plumbing system
and component
iii. Timely in
repairing
plumbing system
and component
Safety:
i. Adhere to all
safety regulation
and SOP in
repairing
74
plumbing system
and component
Environment:
i. Adhere to DOE
standards and
guidelines in
repairing
plumbing system
and component
5. Report i. Organisation structure 4 hours I. Plumbing

plumbing ii. Building plumbing system
system system maintenance maintenance
maintenance work status work status
work submission method II. Work order
completed and
i. Determine 8 hours submitted
Organisation structure
ii. Update plumbing
system maintenance
work status
order to supervisor
Attitude:
i. Meticulous in
updating
plumbing system
maintenance
work status report
submission
dateline
75
76
1. Hand tools 1:1

2. Power tools 1:1
3. Special tools
1:1
4. Welding set
5. Water jet 1:1
6. Water pickup 1:1
7. Portable submersible pump 1:1
8. White tape 1:1
9. Plumbing glue 1:20
10. Pipes and accessories 1:20
11. Tali guni
1:3
12. PPE
13. Plumbing system drawing 1:1
14. Signage 1:1
15. Temporary structure (Scaffolding/ ladder) 1:1
16. Authority body rules and regulation 1:1
77
REFERENCES
1. Thiagarajan Viswanathan, Telecommunication Switching Systems And Networks, Phi Learning Pvt. Ltd., 1992, Isbn: 8120307135, 9788120307131
088173537X, 9780881735376
9780881736397
10. Derek Miles, Paul Syagga, Building Maintenance: A Management Manual, International Labour Office, revised, Intermediate Technology Publications,
1987, ISBN: 0946688923, 9780946688920
0130935786, 9780130935786
2009, ISBN: 1848824890, 9781848824898
Michigan, ISBN: 0442318669, 9780442318666
2005, ISBN: 0837370175, 9780837370170
17. Kathryne Louise Larrivee, Collections in the Rain: Maintaining and Protecting Building Collections at Open Air Historic Village Museums, University of
Delaware. School of Urban Affairs and Public Policy, ProQuest, 2008, ISBN: 0549812652, 9780549812654
78

Competency Unit Title FIRE PROTECTION SYSTEM MAINTENANCE
The person who is competent in this competency unit shall be able to ensure quality of fire protection system
maintenance works are according to work order and regulatory body requirement. Upon completion of this
competency unit, trainees will be able to:-
• Identify fire protection system maintenance requirement
Learning Outcome • Prepare fire protection system maintenance tools, equipment and material
• Carry out fire protection system functionality check
• Test fire protection system
• Report fire protection system maintenance work
Training Credit
Duration Hours
1. Identify fire i. Fire protection system 4 hours Lecture i. Fire protection
protection maintenance work order system
system • Preventive maintenance
maintenance maintenance work order
requirement • Corrective detail listed and
• Schedule ii. Type of
maintenance maintenance
ii. Fire protection system work confirmed
condition according to
iii. Type of fire protection work order
system such as iii. Specification of
• Hose reel fire protection
• Sprinkler system
79
• Wet riser maintenance
• Dry riser detail out
• Fixed fire according to
extinguisher work order
• Portable fire iv. Fire protection
extinguisher system
• Alarm panel maintenance
• Manual call point area/location
 Alarm bell confirmed
 Break glass according to
• Central Monitoring work order
System (CMS) v. Fire protection
iv. Fire protection system system
Specification duration work
v. Fire protection system confirmed
maintenance Location according to
vi. Fire protection system work order
maintenance Duration
work
i. Determine fire 8 hours Demonstration

protection system &
maintenance Work Observation
order
ii. Check fire protection
system condition
iii. Determine Type of fire
protection system
iv. Determine fire
protection system
maintenance
Specification
v. Determine fire
protection system
80
maintenance Location
vi. Determine fire
protection system
maintenance Duration
work
Attitude:
i. Accurate in
identifying fire
protection system
maintenance
requirement
2. Prepare fire i. Type and function of 4 hours Lecture i. Type and

protection fire protection system function of fire
system maintenance tools such protection
maintenance as system
material ii. Type and function of explained
fire protection system ii. Type and
maintenance function of fire
equipment such as protection
• Powder recovery system
machine maintenance
• Co2 refilling listed and
machine explained
iii. Type and function of iii. Type and
fire protection system function of fire
maintenance material protection
such as system
• Consumable maintenance
material material/parts
• Type of foam listed and
 Dry powder explained
 Co2 iv. Type and
81
• Type of fire function of fire
protection
iv. Type and function of system
fire protection system maintenance
maintenance PPE PPE listed and
• Helmet explained
• Goggle v. Fire protection
• Glove system
• Safety boot maintenance
• Face mask tools equipment
• Fire jacket and material
v. Requisition procedure sorted and
vi. Fire protection system prepared
maintenance tools, according to
equipment and material maintenance
vii. Fire protection system requirement
tools, equipment
functionality and
condition

function of fire &
protection system Observation
maintenance tools
function of fire
protection system
maintenance
equipment
function of fire
protection system
maintenance material
iv. Determine Type and
function of fire
82
protection system
maintenance PPE
procedure
vi. Arrange fire protection
system maintenance
tools, equipment and
material
vii. Check fire protection
system tools,
equipment
functionality and
condition Attitude:
i. Systematic in
preparing fire
protection
system
maintenance
tools, equipment
and material
ii. Accurate in
preparing fire
protection
system n
maintenance
tools, equipment
and material
iii. Timely in
preparing fire
protection
system
maintenance
tools, equipment
and material
83
3. Carry out fire i. Type of fire protection 12 hours Lecture i. Type of fire
protection system such as protection
system • Fire extinguisher system
functionality  Portable explained
check  Fixed ii. Fire protection
• Hose reel system
• Detector functionality
 Smoke checking
 Heat procedure
• Manual call point followed
 Break glass iii. Fire protection
 Alarm bell functionality
• Sprinkler checked
• Fire alarm panel iv. Fire protection
• Fire tank system
functionality
• Fire pumping
checking
system
technique
• Fire curtain
applied
• Fire intercom v. Fire protection
system system
 Central functionality
Monitoring checking time
System (CMS) duration
 Fireman followed
intercom vi. Authority body
• Fireman switches rules and
ii. Fire protection system regulation
drawing complied
• Electrical diagram vii. Safety and
• Piping diagram regulation
• Mimic diagram adhered to
iii. Fire protection system viii. Work area
functionality checking tidied up
method
84
iv. Fire protection system
functionality checking
procedure
v. Fire protection system
time duration
vi. Fire protection
functionality
• Physical
appearance
• Validity
period/expiry date
• Pressure
• Leak
• Operational
• Life span
vii. Fire protection system
technique
viii. Authority body rules and
regulation
• JABATAN BOMBA
DAN
PENYELAMAT
ix. Safety and regulation
regulation
i. Determine type of fire 24 hours Demonstration

protection system &
ii. Confirm fire protection Observation
system functionality
checking method
iii. Follow fire protection
85
checking procedure
iv. Apply fire protection
checking time duration
v. Check fire protection
functionality
vi. Apply fire protection
checking technique
vii. Comply to authority
body rules and
regulation
viii. Adhere to safety and
regulation
ix. Carry out
housekeeping work
Attitude:
i. Meticulous and
patient in
checking fire
protection
system
functionality
ii. Timely in
checking fire
protection system
functionality
Safety:
i. Adhere to all
safety regulation
and SOP in
checking fire
protection system
functionality
86
Environment:
i. Adhere to
JABATAN
BOMBA DAN
PENYELAMAT
standards and
guidelines in
checking fire
protection system
functionality
4. Test fire i. Fire protection system 12 hours Lecture i. Fire protection
protection testing method system testing
system ii. Fire protection system procedure
testing procedure explained
iii. Hose reel test ii. Hose reel test
• Functionality executed
• Pressure according to
• Fire pump test building
i. Sprinkler test maintenance
• Functionality standard
• Pressure practices
• Fire pump test iii. Sprinkler test
ii. Fire detector executed
functionality test according to
• Smoke test building
maintenance
• Heat test
standard
iii. Fire alarm panel test
practices
• Central Monitoring
iv. Fire detector
System (CMS)
functionality
• fireman intercom test executed
• Manual call point according to
iv. Fire protection system building
testing technique maintenance
v. Safety and regulation standard
vi. Housekeeping work
87
i. Confirm fire protection 28 hours Demonstration practices
system testing method & v. Fire alarm
ii. Follow fire protection Observation panel test
system testing executed
procedure according to
iii. Carry out Hose reel building
test maintenance
iv. Carry out sprinkler test standard
v. Carry out Fire detector practices
functionality test iv. Fire protection
vi. Carry out Fire alarm system
panel test functionality
vii. Apply fire protection checked
system testing according to
technique work order
viii. Adhere to safety and specification
regulation and
ix. Carry out maintenance
housekeeping work Attitude: quality
i. Meticulous and v. Work area
patient in testing tidied up
fire protection
system
ii. Timely in
checking fire
protection system
Safety:
i. Adhere to all
safety regulation
and SOP in
checking fire
protection system
Environment:
i. Adhere to
88
JABATAN
BOMBA DAN
PENYELAMAT
standards and
guidelines in
checking fire
protection system
5. Report fire i. Organisation structure 4 hours i. Fire protection

protection ii. Building fire protection system
system system maintenance maintenance
maintenance
work submission method ii. Work order
completed and
i. Determine 8 hours submitted
Organisation structure
ii. Update fire protection
system maintenance
work status
order to supervisor
Attitude:
i. Meticulous in
updating fire
protection system
maintenance
work status report
submission
dateline
89
90

8. Lesson Plan 1:20
10. Computer 1:3
11. Stationery 1:1
14. Department Standard Operating Procedures 1:1
91
REFERENCES
088173537X, 9780881735376
9780881736397
0130935786, 9780130935786
2009, ISBN: 1848824890, 9781848824898
Michigan, ISBN: 0442318669, 9780442318666
2005, ISBN: 0837370175, 9780837370170
92

Competency Unit Title BUILDING TELECOMMUNICATION SYSTEM MAINTENANCE
The person who is competent in this competency unit shall be able to ensure quality of building telecommunication
system maintenance works are according to work order and regulatory body requirement. Upon completion of this
competency unit, trainees will be able to:-
• Identify building telecommunication system maintenance requirement
Learning Outcome
• Prepare building telecommunication system maintenance tools and material
• Carry out telecommunication system maintenance
• Report telecommunication system maintenance
Training Credit
Duration Hours
1. Identify building i. Building 4 hours Lecture i. Building
telecommunicat telecommunication telecommunicat
ion system system maintenance ion system
maintenance • Preventive maintenance
requirement maintenance work order
• Corrective detail listed and
• Schedule ii. Type of
ii. Building work confirmed
telecommunication according to
system condition work order
iii. Type of building iii. Specification of
telecommunication building
system maintenance telecommunicat
93
work ion system
• Check maintenance
• Service detail out
• Repair/ replace according to
iv. Building work order
telecommunication iv. Building
specification ion system
v. Building maintenance
telecommunication area/location
system maintenance confirmed
location according to
vi. Building work order
telecommunication v. Building
duration of work ion system
maintenance
i. Determine building 12 hours Demonstration duration work
telecommunication & confirmed
system maintenance Observation according to
ii. Check building work order
telecommunication
system condition
building
telecommunication
system maintenance
work
iv. Determine building
telecommunication
system maintenance
specification
v. Determine building
telecommunication
system maintenance
94
location
vi. Determine building
telecommunication
system maintenance
duration of work
Attitude:
i. Accurate in
identifying
building
telecommunicatio
n system
maintenance
requirement

building building function of
telecommunicat telecommunication building
ion system system maintenance telecommunicat
maintenance tools such as ion system
tools, and • Hand tools maintenance
material • Power tools tools listed and
• Communication explained
tools ii. Type and
• Cable detector function of
• Soldering iron building
• Cable jointer telecommunicat
• Testing tools ion system
ii. Type and function of maintenance
building listed and
telecommunication explained
system maintenance iii. Type and
material such as function of
building
• Consumable
telecommunicat
material
95
• Cable ion system
• Cable tray maintenance
• Trunking material/parts
• Conduit listed and
iii. Type and function of explained
building iv. Type and
telecommunication function of
system maintenance building
PPE telecommunicat
• Helmet ion system
• Goggle maintenance
• Glove PPE listed and
explained
• Safety boot
v. Building
iv. Requisition procedure
telecommunicat
v. Building
ion system
telecommunication
maintenance
system maintenance
tools equipment
tools and material
and material
vi. Building
sorted and
telecommunication
prepared
system maintenance
according to
tools, functionality and
maintenance
condition
requirement
telecommunication Observation
system maintenance
tools
telecommunication
system maintenance
material
96
telecommunication
system maintenance
PPE
iv. Follow requisition
procedure
v. Arrange building
telecommunication
system maintenance
tools and material
vi. Check building
telecommunication
system maintenance Attitude:
tools, functionality and i. Systematic in
condition preparing
building
telecommunicati
on system
maintenance
tools, equipment
and material
ii. Accurate in
preparing
building
telecommunicati
on system
maintenance
tools, equipment
and material
iii. Timely in
preparing
building
telecommunicati
on system
maintenance
97
tools, equipment
and material
3. Carry out i. Type of building 32 hours Lecture i. Type of building

telecommunicat telecommunication telecommunicat
ion system components such as ion components
maintenance • Socket listed and
• Service box explained
• Junction box ii. Building
• Cabling - telecommunicat
• Telephone set ion components
• Antenna/ satellite drawing
disc interpreted and
• Arrestor detailed out
iii. Site prepared
• Audio visual system
and arranged
 Public address
according to
system (PA)
building
 teleconferencin
maintenance
g
standard
 Projector
practices
 Intercom
iv. Building
 Television
telecommunicat
 Booster
ion components
ii. Building
maintenance
telecommunication
executed
system drawing
according to
• Single line diagram
work order
• Wiring diagram specification
• Schematic diagram and
iii. Site preparation such as maintenance
• Signage quality
• Announcement/ v. Building
memo
98
• Safety and security telecommunicat
• Temporary structure ion components
(Scaffolding/ladder) maintenance
iv. Telecommunication work safety and
system maintenance regulation
method adhered
v. Telecommunication Work area
system maintenance tidied up
procedure
vi. Telecommunication
system maintenance
technique
vii. Building
telecommunication
system maintenance
work time duration
viii. Building
telecommunication
system
• Check
• Service
• Repair/replace
regulation
• Suruhanjaya
Komunikasi Dan
Multimedia Malaysia
(SKMM)
x. Building
telecommunication
system functionality test
xi. Safety and regulation
requirement
99
building &
telecommunication Observation
components
ii. Interpret building
telecommunication
system drawing
iii. Carry out site
preparation
iv. Confirm
telecommunication
system maintenance
method
v. Follow
telecommunication
system maintenance
procedure
vi. Apply
telecommunication
system maintenance
technique
vii. Apply building
telecommunication
system maintenance
work time duration
viii. Maintain building
telecommunication
system
body rules and
regulation
x. Carry out building
telecommunication
test
100
regulation
xii. Carry out Attitude:
housekeeping work i. Meticulous in
executing
telecommunicatio
n system
maintenance
ii. Systematic in
executing
telecommunicatio
n system
maintenance
iii. Timely in
executing
telecommunicatio
n system
maintenance
Safety:
i. Adhere to all
safety regulation
and SOP in
servicing
telecommunicatio
n system
maintenance
Environment:
i. Adhere to SKMM
rules and
regulation in
telecommunicatio
n system
maintenance
101
4. Report i. Organisation structure 4 hours Lecture i. Telecommunica
telecommunicat ii. Telecommunication tion system
ion system system maintenance maintenance
maintenance work status work status
submission method ii. Work order
completed and
i. Determine 12 hours Demonstration submitted
Organisation structure &
ii. Update Observation
telecommunication
system maintenance
work status
order to supervisor
Attitude:
i. Meticulous in
telecommunicatio
n system
maintenance
work status report
submission
dateline
102
103

8. Lesson Plan 1:20
10. Computer 1:3
11. Stationery 1:1
104
REFERENCES
1. Thiagarajan Viswanathan, Telecommunication Switching Systems And Networks, Phi Learning Pvt. Ltd., 1992, Isbn: 8120307135,
9788120307131
088173537X, 9780881735376
9780881736397
0130935786, 9780130935786
2009, ISBN: 1848824890, 9781848824898
Michigan, ISBN: 0442318669, 9780442318666
2005, ISBN: 0837370175, 9780837370170
105

Competency Unit Title BUILDING SERVICES CONTRACT
The person who is competent in this competency unit shall be able to ensure quality of building services contract
works are according to work order and regulatory body requirement. Upon completion of this competency unit,
trainees will be able to:-
• Identify building services contract requirement
Learning Outcome
• Interpret building services contract schedule
• Monitor building services contract
• Report building services contract work
Training Credit
Duration Hours
1. Identify building i. Building services 4 hours Lecture i. Building
services contract work order services
contract ii. Type of building contract work
requirement services contract order
• Hygiene services explained
• Pest control ii. Specification
• Cleaning work of building
• Landscape work services
• Waste disposal contract work
• Vertical detail out
transportation according to
 Lift work order
 Escalator iii. Building
• Gondola services services
iii. Type of building contract
106
services contract work area/location
schedule confirmed
iv. Building services according to
contract specification work order
v. Building services iv. Building
contract location services
vi. Building services contract
contract duration work duration work
i. Determine building 12 hours Demonstration confirmed
services contract work & according to
order Observation work order
ii. Determine type of
building services
contract
building services
contract work
schedule
services contract
specification
v. Determine building
services contract
location
vi. Determine building
services contract
duration work
Attitude:
i. Meticulous in
identifying
building services
contract
requirement
107
2. Interpret i. Type of building 12 hours Lecture i. Type of building
building services contract services
services ii. Building services contract
contract contract frequency explained
schedule iii. Scope of building ii. Building
services contract work services
iv. Building services contract
contract work permit frequency
elaborated
i. Determine type of 24 hours Demonstration iii. Scope of
building services & building
contract Observation services
ii. Determine building contract work
services contract identified
frequency iv. Building
iii. Determine scope of services
building services contract work
contract work permit identified
services contract work
permit
Attitude:
i. Meticulous in
interpreting
building services
contract
schedule
108
3. Monitor building i. Type of services 14 hours Lecture i. Type of service
services contractor such as contractor
contract • Hygiene services explained
• Pest control ii. Building
• Cleaning work services
• Landscape work contract tools,
• Waste disposal equipment,
• Vertical PPE and
transportation material
ii. Numbers of contractors’ explained
manpower iii. Quality of
iii. Building services building
contract tools, services
equipment, PPE and contract work
material checked
iv. Quality of building iv. Safety and
services contract work environmental,
v. Safety and local authority
environmental, local rules and
authority rules and regulation
regulation compliance compliance
vi. Building services checked
contract agreement v. Building
compliances services
i. Determine type of 34 hours Demonstration contract
services contractor & agreement
ii. Determine numbers of Observation compliances
contractors’ manpower checked
iii. Determine building
services contract tools,
equipment, PPE and
material
iv. Check quality of
building services
contract work
109
v. Check safety and
environmental, local
authority rules and
regulation compliance
vi. Check building
services contract
agreement
compliances
Attitude:
i. Meticulous and
patient in
monitoring
building
services
4. Report building i. Organisation structure 4 hours Lecture i. Building
services ii. Building services services
contract work contract work status contract work
iii. Close work order status update
submission method ii. Job sheet
completed and
i. Determine 12 hours Demonstration submitted
Organisation structure &
ii. Update building Observation
services contract work
status
iii. Close job sheet
iv. Submit completed job
sheet to supervisor Attitude:
i. Meticulous in
updating building
services contract
report
submission
dateline
110
111

8. Lesson Plan 1:20
10. Computer 1:3
11. Stationery 1:1
112
REFERENCES
1. Thiagarajan Viswanathan, Telecommunication Switching Systems And Networks, Phi Learning Pvt. Ltd., 1992, Isbn: 8120307135,
9788120307131
9780881736397
0130935786, 9780130935786
2009, ISBN: 1848824890, 9781848824898
Michigan, ISBN: 0442318669, 9780442318666
2005, ISBN: 0837370175, 9780837370170
113
SUMMARY OF TRAINING DURATION FOR BUILDING OPERATION & MAINTENANCE SERVICES (LEVEL 2)
RELATED
COMPETENCY UNIT RELATED SKILLS HOURS
NO. ID WORK ACTIVITIES KNOWLEDGE TOTAL (HRS)
TITLE (B) (A) + (B)
(A)
Identify building finishes maintenance requirement 4 8 12
Prepare building finishes maintenance tools, equipment

8 22 30
BUILDING FINISHES and material
1 120
MAINTENANCE
Repair building finishes 20 46 66
Report building finishes maintenance work 4 8 12
Identify building electrical maintenance requirement 4 8 12
Prepare building electrical maintenance tools,

8 16 24
BUILDING Service building electrical component 12 24 36

ELECTRICAL
2 240
SYSTEM
MAINTENANCE Repair building electrical component 24 60 84
Replace building electrical component 22 50 72
Report building electrical maintenance work 4 8 12
Identify building air conditioning and mechanical

6 15 21
ventilation system maintenance requirement
Prepare building air conditioning and mechanical

4 8 12
ventilation maintenance tools, equipment and material
BUILDING AIR
CONDITIONING AND Service building air conditioning and mechanical
MECHANICAL 18 42 60
3 ventilation system and component 301
VENTILATION
SYSTEM Repair building air conditioning and mechanical
32 74 106
MAINTENANCE ventilation system and component
Replace building air conditioning and mechanical
28 62 90
ventilation system and component
Report building air conditioning and mechanical
4 8 12
ventilation system maintenance work
Identify plumbing system maintenance requirement 4 8 12
Prepare plumbing system maintenance tools, equipment

4 12 16
and material
PLUMBING SYSTEM
4 Service plumbing system and component 12 24 36 116
MAINTENANCE
Repair plumbing system and component 12 28 40
Report plumbing system maintenance work 4 8 12
Identify fire protection system maintenance requirement 4 8 12
Prepare fire protection system maintenance tools,

4 12 16
FIRE PROTECTION
5 SYSTEM Carry out fire protection system functionality check 12 24 36 116
MAINTENANCE
Test fire protection system 12 28 40
Report fire protection system maintenance work 4 8 12
Identify building telecommunication system maintenance

4 12 16
requirement
BUILDING Prepare building telecommunication system

12 24 36
TELECOMMUNICATI maintenance tools, and material
6 176
ON SYSTEM
MAINTENANCE Carry out telecommunication system maintenance 32 76 108
Report telecommunication system maintenance 4 12 16
Identify building services contract requirement 4 12 16
Interpret building services contract schedule 12 24 36

BUILDING SERVICES
7 116
CONTRACT
Monitor building services contract 14 34 48
Report building services contract work 4 12 16
TOTAL HOURS (Core Competencies) 360 825 1185 1185
xii

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STANDARD KEMAHIRAN PEKERJAAN KEBANGSAAN

(NATIONAL OCCUPATIONAL SKILLS STANDARD)

STANDARD PRACTICE & STANDARD CONTENT

BUILDING OPERATION & MAINTENANCE SERVICES

JABATAN PEMBANGUNAN KEMAHIRAN CONSTRUCTION INDUSTRY DEVELOPMENT

No. Contents Pages

13 Competency Profile (CP) 1-15

Curriculum of Competency Unit (CoCU)

1. Building finishes maintenance 16-26

NATIONAL OCCUPATIONAL SKILLS STANDARD (NOSS) FOR;

Building operations and maintenance services encompasses all that broad

The maintenance activities include preventive and predictive (planned)

Existing Occupational Structure (OS)

SECTOR BUILDING & CONSTRUCTION

SUB SECTOR BUILDING MAINTENANCE

JOB AREA BUILDING OPERATION AND MAINTENANCE

LEVEL 5 Building Operation & Maintenance Manager

LEVEL 4 Building Operation & Maintenance Executive

LEVEL 3 Building Operation & Maintenance Supervisor

LEVEL 2 Building Operation & Maintenance Technician

LEVEL 1 Building Operation & Maintenance Assistant (Handyman)

SECTOR BUILDING & CONSTRUCTION

SUB SECTOR BUILDING MAINTENANCE

JOB AREA BUILDING OPERATION AND MAINTENANCE

LEVEL 5 Building Operation & Maintenance Management

LEVEL 4 Building Operation & Maintenance Administrative

LEVEL 3 Building Operation & Maintenance Supervision

LEVEL 2 Building Operation & Maintenance Services

Malaysia Skills Certificate Level 1: Competent in performing a range of varied

Malaysia Skills Certificate Level 2: Competent in performing a significant range

Malaysia Skills Certificate Level 3: Competent in performing a broad range of

Malaysia Skills Diploma Level 4: Competent in performing a broad range of

Malaysia Skills Advanced Diploma Competent in applying a significant range of

4. MALAYSIAN SKILL CERTIFICATION

Building Operation & Maintenance Services (Level 2) is competent in performing:

• Building finishes maintenance

8. TRAINING, INDUSTRIAL/PROFESSIONAL RECOGNITION, OTHER

• Malaysian Association of Facility Management (MAFM)

• Lembaga Pembangunan Industri Pembinaan Malaysia

• Jabatan Bomba dan Penyelamat Malaysia

BUILDING OPERATION & MAINTENANCE SERVICES LEVEL 2

9. Basharudin Bin Mohamed

10. Khairul Nizan Bin Yusoff

SUB SECTOR BUILDING MAINTENANCE

Sub Sector BUILDING MAINTENANCE

4. Repair building electrical component 4.1 Type of building electrical component

5. Replace building electrical 5.1 Type of building electrical component for

6. Report building electrical 6.1 Reporting hierarchy determined according

4.1 Type of plumbing component such as cold

5. Report plumbing system 5.1 Reporting hierarchy determined according

5. Report fire protection system 5.1 Reporting hierarchy determined according

4. Report telecommunication system 4.1 Reporting hierarchy determined according

Sub Sector BUILDING MAINTENANCE

i. Interpret building 8 hours Demonstration

2. Prepare i. Type and function of 8 hours Lecture i. Type and

4. Report building i. Organisation structure 4 hours Lecture i. Building

Core Abilities Social Skills

ITEMS RATIO (TEM : Trainees)

1. Hand tools 1:1

Sub Sector BUILDING MAINTENANCE

2. Prepare i. Type and function of 8 hours Lecture i. Type and

i. Determine type and 16 hours Demonstration

3. Service building i. Type and function of 12 hours Lecture i. Type of

i. Interpret electrical 24 hours Demonstration