@ ethio telecom" Seeur RAN Optimization Division: Department: Domain Process Owner: Deputy process Owner: Document Reference: Network Engineering Chief Technical Officer Engineering officer RMO-RPM 01ethiotelecom RAN Optimization V4 Review of the document Vo.t Process Engineer 7108/2011 Process creation V0.2 | FikruAlebachew | Process Engineer 1/07/2011 Reviewed by Alain Roger, Dominique Chagnot, Maeden and Muluken VoO3 | Muluken Bimaji | Process Engi 26/07/2071 Reviewed as per the comments of the network board management Vit | Abduselam Said | Process Support 26212012 Modify the document as per the new Process template ‘Coordinator (V2) & incorporating the new Logo Vos | Taye Mesfin Network process Reviewed as per the comment from engineering to have manager Drive Test process rather than activity in the process and litle change in O&M activity especially on transmission part Process Design and Reviewed as per the given comment from user and as Vos | TewabeKassaw | analysis analyst usoaeoi6 new department structure. Shared Reflection! (Confider For internal use only)@ ethiotelecom” Seu RAN Optimization V4 Responsible(s) Validation Pascal Perousse Engineering Officer 26/07/2011 vi Zelalem Bekele Engineering Officer 03/01/2013 Zelalem Bekele Engineering Officer 011032013 v3 Ashagrie Getnet Engineering Officer EE aol hi 4g 1M Process Owner Validation (accountable) Pescal Perouse TweTo 26/07/2011 vl Frenicos Jumel cTo 4/01/2013 va ‘Abdulhafiz Ahmed TICTO J, fy __| sarors v3 Abdulhafiz Ahmed cTo HIE wit ffl v4 Shared Reflection! (Confidential - For internal use only)a ethiotelecom se RAN Optimization V4 Table of Contents GLOSSARY. ne LEGEND OF SYMBOLS USED PROCESS OBJECTIVE AND SCOPE. PROCESS ELEMENTS. PROCESS FLOW CHART... RASCI.. ACTIVITIES TABLE. ‘SUPPORTING TOOLS AND SYSTEMS &DOCUMENTS.. 8.1 SuppoRTING TooLs ano SysTeMs 8.2 SupPoRTING DocuMENTS. 9 PROCESS KEY PERFORMANCE INDICATORG.... 10 SERVICE LEVEL AGREEMENT (SLA) ere anene Shared Reflection! (Confidential — For internal use only)RAN Optimization V4 RMO-RPM Resource Management & Operations — Resource Performance Management RAN Radio Access Network 7 Trouble Ticket BTS Base Transceiver Station oaM Operation & Maintenance ENG Engineering NSC Network Supervision Center ‘Oss, Operation Support System KPI Key Performance Indicator oT Drive Test GSM Global System for Mobile CDMA Code Division multiple Access WCDMA Wideband Code Division muitiple Access ENG Engineering ‘SMC. Service Management Genter KQls Key Quality Indicators COR Call Drop Rate cssR Call Set up Success Rate HOSR Hand Over Success Rate MOS Mean Opinion Score PDP Packet Data Protocol Shared Reflection! (Confidential — For internal use only)@ ethio telecom: a RAN Optimization V4 2 Legend of Symbols Used 1 Signifies the presence or creation of a documer 2 ‘Signifies an activity being done. Multiple activities constitute a process. 3 Signifies @ decision is being taken at this point, usually with two outputs. Signifes a pre-defined process. Signifies Start of a Process Flow oO 5 y Timeline between 2 activities when required 7 (Come) _| Stanifes End ofa Process Flow 8 e Signifies Process Connector Shared Reflection! (Confidential — For internal use only)@ ethio telecom: ara RAN Optimization V4 3 Process Objective and Scope The objective of this process is to improve the performance of the radio access network, i.e. GSM, WCDMA and CDMA. 4 Process Elements Department: Engineering Domain Process _| Chief Technical Officer Owner: Process Name: RAN Optimization Deputy Process | Engineering Officer Owner Process RMO-RPM 01 Reference: ‘Supplior + _NNOCINSC, ENG/RAN Optimization Input : ‘Customer complain, OSS data, DT data Process Step: 7 Receive customer complain 2. Take OSS and data and analyze it 3. Identify the root cause of the performance degradation and perform the appropriate action 4. Take the OSS and DT data and analyse it in order to check if the performance of the RAN network is improved. Output: = RAN Performance improved Customer: = Customer Process Links: ‘Shared Reflection! (Confidential — For internal use only)Cw io telecom- RAN Optimization V4 Network Resource Trouble Management Network resource Provisioning Network Resource Configuration and Activation 5 Process Flow Chart Shared Reflection! (Confidential — For internal use only)@ ethiotelecom: Besa |RAN OPTIMIZATION V4 RAN Optimization V4 Service Management Center Receive Custorer complain tom PCC ad rae t 2.Tae OSS alate ‘Sidenahjze aE ‘Tote data tom End To (end serves gully tos ‘cadenaieet ‘Senice Guay anayae “Tos ‘Cre and sot Te From Paget © xs Ran optimization To Pege2 —~ ‘Need arom ent Le snes quality to? — SWART CORE Shared Reflection! (Confidential - For internal use only)RAN Optimization V4 @ ethiotelecom- cu [RAN OPTIMIZATION V4 = ie sna = see elem sls From Page288.4 i ‘anataye te OSS [rowan 1 Dive Tet ToPage2 and Anais Fe cetes 3) i anes suc—o| ttanerm'e suc [2SWART SuSE a Shared Reflection! (Confidential — For internal use only)ethiotelecom- eau RAN Optimization V4 IRAN OPTIMIZATION V4 2 Tene? S a = emigre £ ‘s.ReoveTT a ing oem.) smocbe coigaaionet |, “Cows tle. mon € ‘Seon Haring >—Re-emina voter» -Senwaron ayeaminesi| ~ —08m-¥( A ToPaee Shared Reflection! (Confidential — For internal use only) /@ ethiotelecom- ethlo RAN Optimization V4 RAN OPTIMIZATION V4 | {21-To check he 25 Recetve and 7-To check the Femi >>—omal cess | as od om as aaBinien | i sa : | mae a : sents 2 nie iiss : Rkigeesecnes | —+(@) ut & srohiomionee |e = em Shared Reflection! (Confidential — For internal use only)Receive customer complain from NGCC and analyze it RA RAN Optimization V4 Take OSS Statistics ‘Take data from End to end service quality tools Perform Detail analysis of the problem and identify the type of problem RA Create and Sent TT to RAN Optimization RA Receive TT RA Take OSS Statistics ‘Analyze the OSS Statistics Perform troubleshooting and analysis 70, Receive the report and check the problem is solve RA 11. Inform fo SMC 2, Close TT RA Shared Reflection! (Confidential - For internal use only)@ ethio telecom cae RAN Optimization V4 13, Provide FNS form to Zonal/Regional O&M RA 74, Send TT to RAN Planning RA 45. Receive TT and analyze it R 6. Recommend resource expansion R 77. Perform resource Planning and send itto RA NSC for change Monitoring 78. Follow up the change RA 19. Receive, Identify the type of problem and RA take action 20. Perform continues follow up and inform to RA ENGIRAN optimization Team 21. Inform to NSC R 22, Receive the info and send to Engineering/ R RAN Optimization Team 23. Receive and take the appropriate action R 24, Perform Re-planning and check the RA Configuration of parameter on system lead to BTS restart 25. Configure the parameter on the system and R inform to RAN optimization team 26. Receive and Identify the problem RA 27. To check the problem is within scope/out of scope Shared Reflection! (Confidential - For internal use only) -A—@ ethiotelecom RAN Optimization V4 28. Take the action and report to 1c 7 RA Engineering/RAN optimization and also Inform to NSC 28. Take the appropriate action and inform to T is RA RAN TMC and NSC. 30. Escalate the problem fo RAN TMC RA 7 Activities Table Receive customer complain | Service Management | The customers is compiling ET to the NGCC and the from NGCC and analyze it | Center ‘complaint is going to be analyzed to solve customer problems If there is need OSS data go to step “2” otherwise go to another condition needs data from End to end quality service tools ifit is need go to step “3" otherwise go to another condition for checkup performance degradation there is no performance degradation problem go to step “4” ‘otherwise to predefined process of resource trouble management process z Take OSS Statistics “Take OSS Statistics analyze it NMS sc 1 If there is need data from End to end quality service tools iit is need go to step“ otherwise go to another condition for checkup performance degradation there is no performance degradation problem go to step “4” otherwise to predefined process of resource trouble management process 3. | Take data from End to end SMC Take data from End to end service quailty tools and Service Quality service quality tools analyze it Analysis Tools If there is OSS Statistics if itis need go to step * performance degradation problem go to step " otherwise go to another condition for checkup performance degradation there is no ‘otherwise to predefined process of resource trouble management process Shared Reflection! (Confidential — For internal use only)@ ethio telecom” Perform Detail analysis of RAN Optimization V4 Perform Detail analysis of the problem and ider the problem and identify the the type of problem type of problem 5. | Create and Sent TT to RAN ‘SMC ‘Open and create customer problem and fill TT and ‘ZSMART CC&B Optimization Section ‘sent to RAN Optimization section | Receive TT Engineering Receive TT and analyze the problem | 2SMART SMS 7 Take OSS Statistics Engineering/RAN | Take operation support system and statistics NMS Optimization | 8. | Analyze the OSS Statistics | Engineering/RAN Analyze the OSS Statistics Octriwek troubleshooting and analysis go to step’ (On predefined process of Drive Test and analysis Perform the actual drive test at the problem area and analyze the drive problem at the performed drive test area they close the TT go to step "11", If there is any problem at the performed drive test area perform Ifthe KPI meets threshold value perform drive test and analysis the drive test and if the KPI is not meet the threshold value perform test, If there is no any troubleshooting and analysis on step"9" 9, | Perform troubleshooting and | EngineeringiRAN | If there is any problem atthe performed drive test Perform DT & analysis Optimization ‘area or the KPI is not meet the threshold value analyze the DT data Perform troubleshooting and analysis Shared Reflection! (Confidential - For@ ethio telecom: oa RAN Optimization V4 ifitis hardware problem go to predefined process of trouble resource management and ifit is parameter problem go to another decision itis ‘optimization, planning or capacity(coverage) problem if itis optimization problem go to another detail investigation system or physical problem if itis system problem go to predefined process network resource configuration and activation after processed on predefined process go to step'10",fitis physical problem go to step"12",itis planning problem go to step"13" otherwise go to detail investigation it is long term resource problem or short term resource problem if tis long term problem go to predefined network resource provisioning after processed close TT and if itis shor term problem go to step 15" 10.] Receive the report and Receive the report and check really the problem | 2SMART SMS,E- check the problem is solve solved or not and for checkup the process restart from | mail,FNS Procedure step'7" il. Inform to SMC Engineering If there is no any problem at the performed drive test | 2SMART SMS,E- ‘area and the TT comes from SMC ENG must be mail inform to SMC. 2 Close TT Engineering If there is no any problem at the performed drive test ‘ZSMART TT area they close the TT 13.] Provide FNS form to Engineering If there is physical problem provide FNS form to ENE Form Zonal/Regional O&M zonallregional O&M 14,|_ Send TT to RAN Planning Engineering | Ifithave planning problem sent TT to RAN ZSMART SMS planning 15.| Receive TT and analyze it Engineering Receive TT and analyze it )ZSMART SMS Shared Reflection! (Confidential — For internal use only)@ ethio telecom: Ifit is resource problem go to step"17” otherwise it is re-planning problem go to step RAN Optimization V4 16.| Recommend resource Engineering If Capacity/Coverage problem and resource problem | _ZSMART SMS expansion With short term recommend resource expansion then goto step “15° 17,| Perform resouree Pianning Engineering If Short term resource problem is happened perform | 75MART SMS, and send it to NSC for resource planning and send itto NSC for change | ZSMART TT ‘change Monitoring monitoring 18.| Follow up the change NSC NSC follow up the change ZSMART SMS, ZSMART TT is not completed on time go to step 1S" otherwise go to step'20" 19. Receive, Identify the type of RAN-TMC RAN-TMC Receive, Identiy the type of problem and | Zs MART SMS, problem and take action take action ZSMART TT Ifthe problem is solved go to step'21” otherwise need ENG and/or O&M intervention if it needs ENG go to step'23" and/or needs O&M go to step"26" 20.| Perform continues follow up NSC NSC Perform continues follow up and inform to | 25MART SMS, and inform to ENGIRAN ENGIRAN optimization Team or restart from step | ZSMART TT optimization Team 10" a Intern to NSC RAN-TMC Ifthe problem is solved inform to NSC ZSMART SMS, ZSMART TT 18 Shared Reflection! (Confidential — For internal use only)@ ethio telecom: RAN Optimization V4 22,| Receive the info and send NSC Receive the info from RAN-TMC and send!o | 7SMART SMS, to Engineering/ RAN Engineering’ RAN Optimization Team ZSMART TT Optimization Team. 23.| __ Receive and take the Engineering Receive and take the appropriate action ZSMART SMS, appropriate action ZSMART TT, E-mail 24.| Perform Re-planning and Engineering Perform Re-planning and check the configuration of | check the configuration of parameter on system lead to BTS restart or not parameter on system lead to BTS restart ‘activation otherwise go to step “25” If the configuration of parameter on system lead to BTS restart it is processed within predefined process of network resource configuration and 25. | Configure the parameter on Engineering RAN-Planning Team Configure the parameter on the problem is it an antenna problem or other. ZSMART SMS the system and inform to system and inform to RAN optimization team RAN optimization team. 726.| Receive and Identify the | Zonal/ Regional O&M | Zonal/ Regional O&M receive and Identify the ZSMART SMS, problem ZSMART TT, E-mail If the problem is an antenna go to step "28" and if itis other pro! iblem go to step °27" 27.| To check the problem is within scope/out of scope Zonal/ Regional O&M Zonal/ Regional O&M check the problem can within scope. Ifthe problem can solve by their own go to step "29" otherwise go to step "30" 28.] Take the action and report to Engineering/RAN Zonal Regional O&M If antenna re-orientation is needed perform the activity defined by Engineering and inform to RAN- TMC and NSC. Email Shared Reflection! (Confidential — For internal use only) f—@ ethio telecom- RAN Optimization V4 ‘optimization and also Inform toNsc 23,| Take the appropriate action | Zonal/ Regional O&M | The problem without antenna problem which is can | Z>MART SMS, and inform to RAN TMC and solve by Zonal/ Regional O&M perform on this step | ZSMART TT NSC and inform to RAN TMC and NSC 30. | Escalate the problem fo RAN | Zonal/ Regional O&M_| Zonal/ Regional O&M cannot solve by their own ZSMART SMS, Tuc escalate the problem to RAN-TMC the process. | ZSMARTTT restart from step “19° 0 Shared Reflection! (Confidential — For internal use only)@ ethiotelecom” Sear 8 Supporting Tools and Systems &Documents ZSmart TT ZSmart SMS NMS. 1 Supporting Tools and Systems End to end service quality tool 8.2 Supporting Documents 9 Process Key Performance Indicators TT duration in Eng. IRAN Optimization ‘The number of TT day in the hand of Engineering/RAN Optimization from receive TT from SMC to Close TT / or sent TT to planning / or inform SMC. RAN Optimization V4 BSC (Balanc e Score Card) 2 | Tduration in Eng. | The number of TT day inthe hand of | Day 3 From IRAN planning Engineering/RAN planning from previous receive TT RAN optimization. to experience inform RAN optimization or NOC 3 | Mobile network | Due to fast response for escalation | NUR Daily, tunavailability(NUR) _| issues wil play for network calculation | weekly, NMS, UNMS, Shared Reflection! (Confidential — For internal use only) fa@ ethio telecom: Besa RAN Optimization V4 POP context, MOS, Call duration time) unavailability reduction and quality ‘monthly and improvement yearly 4 | Frequently down | Reduce the intermittent and frequently | Number daily NMS, UNS: sites (FDS) down sites 5 | All Performance Reduce/increase the worst KPI day DailyiWeski_ | PRS.NMS,U KPls/KQls(CSSR,C | according the direction and desire of y NMS,M2000, DRHOSR,Through | the target. U2000, End put, Congestion, toend Quality tools Shared Reflection! (Confidential - For internal use only) Ie@ ethio telecom Sra RAN Optimization V4 10 Service Level Agreement (SLA) Fe : 23 Shared Reflection! (Confidential — For internal use only)