BUSINESS OPERATIONS

INTEGRATION
Topics
01 Business Operations

02 Business Process

03 Business Process Integration

Business
Operations
 It refers to the activities that businesses

Business undertake in on a daily basis in order to

boost their enterprise's value and profit
margins. The operations can be
optimized to create enough money to pay
Operations expenses while also earning a profit for
the business's owners.
BPO Operations
Customer Back-office
interaction services transactions

IT and software Finance and

operations accounting services

Human resource Knowledge

services services
 BPO Operations
Customer Interaction
Services
Voicemail services, appointment
scheduling, email services, marketing
programs, telemarketing, surveys,
payment processing, order
processing, quality assurance,
customer support, warranty
administration, and other client
feedback would all be covered by the
BPO provider.
 BPO Operations
Back-office transactions
Check, credit, and debit card
processing, collection, receivables,
direct and indirect procurement,
transportation administration, logistics
and dispatch, and warehouse
management are all part of this.
 BPO Operations
IT and software
operations
Application development and testing,
implementation services, and an IT
helpdesk are examples of technical
support functions.
 BPO Operations
Finance and accounting
services
These functions include billing
services, accounts payable,
receivables, general accounting,
auditing, and regulatory compliance.
 BPO Operations
Human resource
services
BPOs can help address workforce
challenges. They can also cover
payroll services, healthcare
administration, hiring and recruitment,
workforce training, insurance
processing, and retirement benefits
 BPO Operations
Knowledge services
Data analytics, data mining, data and
knowledge management, internet and
web research, as well as building an
information governance program and
offering customer feedback are
examples of higher-level processes.
Aspects of Business Operations

Processes
Human resources
Location
Technology or plant
Aspects of Business Operations

Processes
• Processes are the bread and butter of
corporate operations. These are the
actions that are necessary for a
company's survival. It is critical for any
company to get its processes right. It's
what keeps your productivity and, as a
result, your profits up.
Aspects of Business Operations

Location
• Certain types of businesses place a higher
value on location than others, and the
reasons for this differ. A solopreneur
consultant may merely want a desk at
home, whereas a pet groomer will require a
site with parking and a software engineer
will require access to competent personnel.
Aspects of Business Operations

Human resources
• HR is included in a company's operations in
order to cover all of its critical processes.
Firms must ensure that they have the right
people in place to carry out their vital tasks.
This could imply hiring full-time employees.
It may also entail collaborating with digital
nomads and freelancers in the digital era.
Aspects of Business Operations
Technology or plant
• Companies require equipment or tools in
addition to a workforce. These are the
important answers for maintaining maximum
efficiency in operations. For a manufacturing
company, this could imply a large number of
machinery and equipment. It could be
workforce management software for a call
center to better roster and organize agents.
Improving Your Business Operations

Tracking Streamlining or Following

performance automation broader trends
Improving Your Business Operations

A company's business milestones

should be measured in a realistic
and actionable manner. The
process of evaluating performance
begins with goal-setting. The
company's management should
TRACKING create attainable goals with
PERFORMANCE specific deadlines.
Improving Your Business Operations

Another strategy to improve

corporate operations is to keep up
with industry changes in order to
boost productivity. Management
should be on the lookout for new
tools, software, and equipment that
STREAMLINING might help improve and simplify
OR AUTOMATION important procedures.
Improving Your Business Operations
A company should keep up with what's
going on in the industry to gain ideas on
how to outperform the competition. New
invention, changing state and federal
regulations, and changes in the local
economy are all examples of trends.
Knowing the most recent trends and
changes in operations can assist the
FOLLOWING organization in developing new systems
BROADER that increase performance and save costs,
as well as ensuring compliance with new
TRENDS requirements.
Business
Process
BUSINESS
PROCESS
An activity or set of activities that
can accomplish a specific
organizational goal. Business
processes should have purposeful
goals, be as specific as possible
and have consistent outcomes
 BUSINESS PROCESS
MANAGEMENT
It is a methodical strategy to enhancing
those processes that aids in the
achievement of company objectives.
Business process outsourcing may be
used if an organization is unable to
perform some business processes
internally due to cost or resource
constraints (BPO). Many businesses
outsource specific business tasks to
third-party service providers, such as
payroll, human resources (HR), or
accounting.
 History and Evolution

The works of economist Adam Smith,

academic and novelist Thomas Davenport,
engineer Frederick Taylor, and management
guru Peter Drucker have all had a significant
impact on how businesses define and manage
their business processes.
History and Evolution

Adam Smith, the author of The

Wealth of Nations, was the first
to understand that splitting work
into a collection of tasks to be
done by experts may lead to
increased production.
 History and Evolution
The business process, according
to Thomas Davenport, is a
collection of logically related
tasks carried out to achieve a
certain business goal. Processes,
according to Davenport, are the
framework that enables firms to
execute the tasks necessary to
provide value to their customers.
History and Evolution
Frederick Taylor's industrial
engineering advances resulted in
increased organizational
productivity. With his ideas on
work organization, task
fragmentation, and job
measurement, he is credited with
revolutionizing the workplace.
 History and Evolution

Peter Drucker, known as the

"Father of Modern
Management," advocated for
process simplicity and
decentralization, as well as the
concept of outsourcing.
Business Processes Categories

Operational processes

Supporting processes

Management processes
Business Processes Categories

Operational Processes
• It's also known as the primary process. The
fundamental business and value chain are dealt with
by operational or main processes. By assisting in the
production of a product or service, these procedures
provide value to the client. Operational procedures
are fundamental business operations that help
companies achieve their goals, such as earning
income. Taking consumer orders and managing bank
accounts are two examples of this.
Business Processes Categories

Supporting Processes
• Secondary or supporting processes help an
organization's essential processes and functions
run smoothly. Accounting, HR management, and
workplace safety are examples of supporting or
management processes. Support processes do
not directly deliver value to clients, which is a
major distinction between operational and
support processes.
Business Processes Categories

Management Processes
• The actions connected to corporate procedures
and systems are measured, monitored, and
controlled through management processes.
Internal communications, governance, strategic
planning, budgeting, and infrastructure or capacity
management are examples of management
processes. Management activities, like supporting
processes, do not give direct value to customers.
Business
Process
Integration
 It is the synchronization of a
company’s internal operations
Business Process with those of its other divisions
and its trading partners by
Integration (BPI) connecting disparate systems in
real-time.
 Business Processes Integration
BPI allows for automation of business processes, integration of
systems and services, and the secure sharing of data across
numerous applications. Overcoming integration challenges
allows organizations to connect systems internally and
externally.

Moreover, BPI allows for the automation of management,

operational, and supporting processes. This gives businesses
an edge over competitors as they can spend less time
concerned about the challenges of integration and more time
and energy on driving new business.
Steps to a Successful Business Process Integration

Design,
Planning
Process Documenting Implementation,
Through
Identification and Mapping and
Modeling
Management
 REFERENCES
• Big Commerce (ND). What Are Business Operations?. Big Commerce. Retrieved from https://www.bigcommer
ce.com/ecommerce-answers/what-are-business-operations/
• Corporate Financial Institute (ND). What are Business Operations?. Corporate Financial Institute. Retrieved fro
m https://corporatefinanceinstitute.com/resources/knowledge/strategy/business-operations/
• Eby, Kate (2017). Everything You Need to Know about Business Process Outsourcing. Smartsheet. Retrieved
from https://www.smartsheet.com/everything-you-need-know-about-business-process-outsourcing
• Roy, Mekhala (ND) Business Process. SearchCIO. Retrieved from https://searchcio.techtarget.com/definition/b
usiness-process#:~:text=A%20business%20process%20is%20an,possible%20and%20have%20consistent%2
0outcomes.
• Shopify (ND). Business Operations. Shopify. Retrieved from https://www.shopify.com/encyclopedia/business-o
perations