• Centralization While Starbucks maintains a degree of centralization in decision-making to ensure consistency across its stores, it also values local decision-making. Store managers have the authority to make decisions that cater to the specific needs of their locations, striking a balance between centralization and decentralization. • Scalar Chain Starbucks follows a scalar chain where information and decisions flow through the organizational hierarchy. This chain of command ensures that important information reaches the right levels of management and facilitates effective communication throughout the organization. • Order: Starbucks places a strong emphasis on orderliness and cleanliness in its stores. The layout, organization of equipment, and cleanliness contribute to a positive customer experience. This principle aligns with Fayol's concept of maintaining order in the workplace. LEVELS OF MANAGEMENT • TOP LEVEL MANAGEMENT: At the top management level, Starbucks executives and senior leaders apply strategic management principles. This involves setting the overall direction and long-term goals for the company. Strategic decisions, such as expansion into new markets, introduction of new product lines, or adjustments to the overall business strategy, are made at this level. • MIDDLE LEVEL MANAGEMENT: Middle management at Starbucks is responsible for translating the strategic goals into actionable plans. This involves coordinating with various departments, setting departmental goals, and ensuring that day-to-day operations align with the overall strategy. Fayol's principles related to authority, responsibility, and unity of direction are particularly relevant at this level. • LOWER LEVEL MANAGEMENT: Operational management at Starbucks, including store managers and shift supervisors, applies Fayol's principles to oversee day-to-day tasks. This includes division of work (different roles for baristas, cashiers, etc.), unity of command (clear reporting structures), and discipline (adherence to standard operating procedures).