Pamantasan ng Cabuyao

Laguna, Philippines 4025

College of Engineering
INDUSTRIAL ENGINEERING

EXERCISE 1– MIDTERM
IDENTIFYING 8 WASTES (TIMWOODS)

Submitted by:
CASTILLO, HARVEY L.
MAGALLANES, ASLYN MARIE G.
NARVAEZ, LESTER M.
PALARUAN, CHRISTIAN NOEL V.

3IE-B
GROUP 7

Instructor:
ENGR. KEITH RALDEN M. AYOP

A.Y. 2023 -2024

 Pamantasan ng Cabuyao
Laguna, Philippines 4025
College of Engineering
INDUSTRIAL ENGINEERING

INTRODUCTION
BACKGROUND OF THE STUDY
In this study, TIMWOODS are observed in a mall environment. By observing shoppers in
relation to these seven elements, the study hopes to learn more about how consumers behave.
The observation was carried out at Cabuyao Centro Mall. It was made up of customers in
different stores and common areas. The observers offer suggestions and recommendations on
how customers, staff members, and employees at various locations interacted with one another,
what they bought, what they saw, what objects caught their attention, and how close or far apart
people stood in lines and crowded in the supermarket. The study's objective is to comprehend
consumer trends and behavioral patterns in light of observations of TIMWOODS factors.

NARRATIVES – CONTENT
Type of Waste Kind of Waste
1. Food Panda rider
Transport doing the back and
forth in the mall.
2. Mall Garbage
Collector doing back
and forth inside and
outside of the mall.
3. Employees collect the
cart manually all over
the mall.
4. The security guard is
going back and forth
to remove other
vehicles from the
parking lot.
Description Possible Solution
1. Frequent trips to 1.1 Create a central
mall vendors and location in the mall where
restaurants by food sellers can drop off
Panda delivery finished orders, saving
drivers can result delivery drivers from
in ineffective food having to make multiple
collection, wasting trips.
time and energy.
Motorcycles are 1.2 Use food delivery
not ecologically services tailored to malls
friendly; this could to persuade customers to
have a negative combine orders from
impact on the numerous businesses
environment and onto a single delivery
may cause client route.
wait times to
increase. 2.1 Install bigger bins all
over the mall rather than
2. Garbage individual containers to
collectors at Centro implement a central
Mall are in charge garbage collection system.
of moving trash Garbage collectors can fill
cans and the bins before they are
containers from empty, saving time and
different spots trips, and this will cut down
inside the shopping on travel times and
center, often interruptions.
traveling between
mall interior and
exterior disposal 2.2 Implement a
Pamantasan ng Cabuyao
Laguna, Philippines 4025
College of Engineering
INDUSTRIAL ENGINEERING

areas with scheduled collection

inefficient routes. system for waste
This leads to collectors to follow an
frequent trips for optimal path at scheduled
partial loads, collection times, reducing
wasting resources. disturbances and
This also causes rerouting. Adjust the
congestion and timetable based on peak
disruption, versus off-peak hours for
especially during larger waste volumes.
peak hours,
affecting shopping 3.1. Centro Mall might
and mall spend money on
operations. motorized cart collection
systems, which use a
3. Centro Mall towing vehicle to pull
employees who numerous carts back to
collect carts waste the store automatically,
time and energy by saving staff time and
using inefficient obviating the need for
collection routes, manual labor. Additionally,
just collecting this would lessen injuries
some of the carts, caused by dragging hefty
and moving the carts.
carts manually.
3.2 Train staff members
4. Security guards in thoroughly on the usage of
Centro Mall going motorized cart trains to
back and forth in ensure that they are
the parking lot familiar with using the
because of technology and
unauthorized understand how it will
parking can lead to increase their efficiency.
inefficient vehicle
removal. 4.1 Centro Mall could
implement paid parking
with designated spots and
time limits. This would
clearly define which spots
require payment and for
how long. Signs would
notify patrons of the rules
and rates. Security could
then quickly identify
unauthorized parked
vehicles that have
 Pamantasan ng Cabuyao
Laguna, Philippines 4025
College of Engineering
INDUSTRIAL ENGINEERING

exceeded the time limit or

are not in a paid spot. This
would generate revenue
for the mall and streamline
the vehicle removal
process, ensuring a
smoother and more
efficient parking
experience.

4.2 Automatic license

plate recognition cameras
can be installed in parking
lots, recording vehicle
parking times and alerting
security if unauthorized
vehicles are left
unattended.
1. The supermarket 1.1 Retailers should stock
Inventory 1. Supermarket at Centro mall the right amount of
overstocking often has too much seasonal items to avoid
Christmas groceries seasonal food in overstocking.
stock, and this can
lead to it getting 1.2 Work with suppliers for
2. Expiration of products worse and smaller, flexible orders
in supermarket becoming instead of large upfront
unsellable if it's not ones.
3. Dina’s footwear is sold during the
running out of right season. 2.1 Maintain accurate
sandals. inventory records to
2. Supermarket are monitor product shelf life
4. Pandayan Bookshop struggling with and stock levels.
is overstocking having too much
seasonal items. stock and not
having enough 2.2 Follow "First In, First
sales or clearance Out" shelving to sell older
deals for products products first.
that are getting 3.1 Use inventory
close to expiring. management to re-order
Having too much sandals based on demand
stock makes it and sales history.
difficult to sell
perishable items. 3.2 Set reorder points for
sandals to avoid running
3. Dina Stores in out of stock.
Centro Mall often
 Pamantasan ng Cabuyao
Laguna, Philippines 4025
College of Engineering
INDUSTRIAL ENGINEERING
. 4.2 When seasonal items
1. Cashiers in
Motion supermarket
frequently perform
both the cashier's and
the bagger's duties at
once.
2. The Turks Shawarma
Shop in the food court
has insufficient space,
so they have limited
space to serve their
food.
3. Cleaning staff, clean
sell sandals and 4.1 Utilize just-in-time
other types of inventory to increase sales
footwear. They run and cut back on storage
out of sandals due expenses.
to being out of
stock.
4. Pandayan go out of style, consider
Bookshop at discounts, promotions, or
Centro Mall tends donations to reduce losses
to have too many and free up storage space.
garlands,
Christmas lights,
and Christmas
trees in stock. This
leads to extra
inventory, higher
costs for storing
these items, a risk
of them becoming
outdated, and
missed
opportunities for
sales. Having too
many of these
products takes up
valuable storage
space and could
lead to losses from
lowering prices or
disposing of them.
1. The cashiers have 1.1 Hire dedicated
to juggle two roles: cashiers and baggers. It
handling the cash is possible for each
register and employee to concentrate
bagging groceries. solely on one task by
It can be pretty splitting these roles into
awkward and not two positions. Baggers
very efficient. could efficiently organize
They're constantly groceries into bags while
bouncing back and cashiers could focus on
forth between the quickly scanning items
bagging area and and processing payments.
the register, all This targeted strategy
while scanning might shorten checkout
items, dealing with times and cut down on
 Pamantasan ng Cabuyao
Laguna, Philippines 4025
College of Engineering
INDUSTRIAL ENGINEERING

the whole floor area of payments, and mistakes.

the supermarket making sure
repeatedly. everything is in
order. Because 1.2 Install self-bagging
4. Employees have to they have so much areas. Self-service
constantly rearrange on their plate, bagging areas allow
the fruit and vegetable sometimes they customers to pack their
displays in the can't give either own groceries while the
supermarket. task their full cashier scans items. The
attention. cashier only needs to
5. Shoppers are monitor the process and
constantly searching 2. When Turks assist when needed.
for goods because the shawarma vendors Automated bagging
supermarket are retrieve stations can help cashiers
poorly organized. ingredients, they avoid the physical strain of
have to bend lifting and bending to bag
down, reach over numerous orders
each other, or throughout a shift.
open cabinets in
tight spaces. 2.1 Rearrange food
preparation areas for
3. There is only one convenience and easy
member of the access, add open shelves,
cleaning staff on and use clear storage
duty, and that containers to increase
person repeatedly kitchen efficiency.
cleans the entire
floor area of the 2.2 Install shelves and
supermarket by drawers in your cabinets
themselves. and storage areas that can
slide out or pull out. This
4. The staff was makes it simple for food
unable to arrange vendors to maintain a tidy
other goods in the and organized workspace,
supermarket due to particularly when it comes
his repeated to ingredients.
arrangements of
fruits and
vegetables. 3.1 The supermarket could
hire additional cleaning
5. The customers staff to help lighten the
waste time due to workload of the current
difficulty finding employee. Having just one
what they need in person clean an entire
the supermarket supermarket floor is a lot
because some of for one individual, so
Pamantasan ng Cabuyao
Laguna, Philippines 4025
College of Engineering
INDUSTRIAL ENGINEERING

the goods are adding at least one or two

poorly organized. more employees would
allow them to split up the
tasks and areas to cover.

3.2 Make a cleaning

schedule that gives
cleaning staff assignments
for various floor areas
during their shifts or on
various days. By doing
this, everyone shares the
cleaning responsibilities
and no one is required to
clean the supermarket's
entire floor by themselves.

4.1 Change the layout and

design of the displays
themselves. Less
rearranging may be
required throughout the
day if the fruit and
vegetables are set out in a
more logical and
organized way. Customers
can find what they need
more quickly by using
labels, visual cues, and
even dividers, which
eliminates the need for
staff to constantly adjust
the displays.

4.2 Supermarkets can

create policies to rotate
products in the displays on
a regular basis.

5.1 Supermarkets can

improve the customer
experience by making
technological investments.
Customers can find
products by name or
 Pamantasan ng Cabuyao
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College of Engineering
INDUSTRIAL ENGINEERING

category using digital

maps that show the
locations of the aisles. In
order to cut down on time
spent searching the store,
the grocery store app can
also provide real-time
directions and product
locations.

5.2 The supermarket could

assess the current product
flow and layout to identify
areas for improvement. To
make similar items easier
to find, this may entail
rearranging entire aisles or
sections of the store.
Additionally, wayfinding
and signage could be
enhanced to better direct
customers to various
departments and product
categories. Customers
may find what they're
looking for more quickly
with a more logical layout
that groups comparable
items together.

1. At the 1.1 Increase the number

Waiting 1. Long checkout lines supermarket, of cashiers and baggers
at supermarkets there's a problem hired. The supermarket
waste time due to with not having could open more checkout
other lanes not enough staff, like lanes if there were more
opening. the bagger and staff available during busy
cashier. So that's shopping hours.
2. Excessive time why it sticks with a Customers would wait less
spent by PNB Bank limited lane in the time if there were more
customers on cashier area. This open lanes because lines
transactions makes the lines at would move through
the checkout really cashiers more quickly.
3. Parking lots in long. Customers
Centro Mall have want to get in and 1.2 Improve the efficiency
 Pamantasan ng Cabuyao
Laguna, Philippines 4025
College of Engineering
INDUSTRIAL ENGINEERING

out quickly, but of existing staff. Through

customers waiting a
long time for available
spaces.
4.Insufficient chairs in
a food court lead to
customers waiting for
tables.
2. PNB Bank
3. It’s difficult to find a
4. Centro Mall's food
they end up waiting worker training programs,
in line for a long baggers and cashiers
time while their could learn to optimize
goods are scanned their tasks to scan and
and put in bags by bag items faster.
one cashier and Supervisors could also
bagger only. encourage employees to
multitask when lines are
long.
customers take too
long for 2.1 .Install more ATMs at
transactions, so it PNB Bank locations
creates long lines Customers will be able to
because there is a perform standard
lack of ATM transactions like cash
withdrawals, deposits, and
machines.
balance checks without
speaking to a bank teller by
increasing the number of
self-serve machines.
parking spot near 2.2 In order to reduce
Centro Mall. It can downtime and technical
be tough due to issues, make sure that the
traffic and weather current ATMs are routinely
that causes stress maintained. To maintain
and a waste of machine functionality and
time, especially for the effectiveness of
motorcycles. transactions, promptly
address any malfunctions.
court lacks chairs,
so as customers, 3.1 Use smart parking
we’re going to wait apps to see available
for tables, lines, spots before you get there.
and other This saves time searching
customers to sit, for parking.
which can make
dining unpleasant 3.2 Put up signs in parking
and reduce lots that show information,
satisfaction for so vehicles can find open
some customers. spots faster.

4.1 Make a rule that

people can only sit if they
purchase food from the
food court.
 Pamantasan ng Cabuyao
Laguna, Philippines 4025
College of Engineering
INDUSTRIAL ENGINEERING

4.2 Centro Mall could

serve more people in the
same space by arranging
the tables in a flexible
way, like using community
tables or movable chairs.

Over Production 1. Over ordering or 1. Some of the 1.1. Ensure that all the
restocking items that vegetables and products that you will get
go unsold and spoil in fruits in the from the distributor are in
the supermarket. supermarket are good condition, and just
rotting, and some order the right amount of
are having goods so that the
2. Robinsons Appliances damaged. restocking of fresh
is overstocking products will be done in a
products. 2. Robinsons short period of time.
Appliances has a
3. Mister Donuts has lot of stocks of their 1.2. Use the first-in, first-
leftover products near product inside the out system so that all the
the closing hours. mall, and it’s old goods will be sold first
literally just outside before the new products.
their store and
there’s dozens of 2.1. Having a storage
them in the room so that the stock
pathway of Centro products will be organized
Mall inside. This and the customer will not
dozen stocks are be able to see them.
interfering with the
pathways of the 2.2. Make the product at a
customers. lower price to be able to
sell it.
3. The Mister Donut
stall still has 3.1. Monitor the inventory
inventory left, to know what products you
which will be should increase or
declared a leftover, decrease on that specific
and the closing day to prevent leftover
hours of the mall products.
are near.
3.2 Reduce the amount of
merchandise that will be
sold to lessen the
possibility of unsold
goods.
 Pamantasan ng Cabuyao
Laguna, Philippines 4025
College of Engineering
INDUSTRIAL ENGINEERING

Over-Processing 1. Multiple signage for 1. The All Mango and
all mango and Egg ‘n
Toast franchises.
2. Four to five
employees work
during a single shift in
a compact gadget
repair kiosk.
3. The karaoke section
in the arcade has
excessive lights.
2. Four to five
3. The karaoke
1.1 Producing attractive
Egg ‘N Toast signage that will attract the
franchise has eye of the customers
multiple signs in
front of their 1.2 Get the customer’s
physical store in feedback on whether the
order for signage is readable or
customers to effective.
notice their store.
2.1 Hire only one or at
least two people for a
small stall like that to
reduce the cost of the
company.
employees or
agents on a single 2.2 Just add some
shift selling in a promotional banners or
small stall for tarpaulin around the stall
gadgets. The one to attract the consumer
is responsible instead of having 4-5
inside the stall, and people at the same shift.
the other
employees are 3.1 Have a lighting control
suggesting people system so that customers
to buy their can adjust freely to their
products and desired lighting.
giving out fliers to
people passing by. 3.2 Make a private room
for the karaoke section in
order for the user of the
section in the karaoke to have privacy
arcade has too and also to avoid
many lights around distractions for the other
it that can harm the customers of the arcade.
eyes of the
customers, and it's
in an open space
where every
customer can see
and hear you while
 Pamantasan ng Cabuyao
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College of Engineering
INDUSTRIAL ENGINEERING
using the karaoke.
Defects 1. No price tag for
goods in the 1.People buy milk products a
supermarket. lot because they're common
items at home. But it's hard
to know how much they cost.
2. Cashiers only have a
So, you have to hunt down
few machines store workers to ask, and
available to them for
that can be confusing and
handling customer annoying.
service inquiries and
bill payments. 2. There aren't enough
machines or tools to help the
3. Selling toys that have cashier, it can slow things
defects. down and cause mistakes,
like getting bill wrong or not
giving the right information.
This happens because
cashiers have to hurry and
do their job with not much to
work with.
3. Customers who came to
the toy section with their kids
to buy dinosaur toys were
disappointed because the
toys displayed were
defective.
Skills 1. Phone technicians 1. Phone technicians
have limited in the mall have
knowledge of fixing limited knowledge
gadgets. about fixing
phones. He didn't
2. The agent in the mall know how to
is lacking discipline. handle the tools
very well because
3. Poor vision of the he was only a
1.1 Make sure milk
products have clear and
easy-to-see price labels.
1.2 Use digital price tags
or apps that scan
barcodes to show
customers the current
prices, so they don't have
to ask for help.
2.1 Add more checkout
stations to make the
payment process faster.
2.2 To cut down on errors
and wait times, train
cashiers to work quickly
and offer courteous
service.
3.1 Check the toys on
display regularly to make
sure they're not broken.
3.2 If a toy is broken, take
it off the shelf right away
and replace it to keep
customers and their kids
happy.
1.1 Make sure technicians
get good training and
certificates to get better at
fixing stuff and using tools.
1.2 Pair new technicians
with someone experienced
to teach them how to fix
 Pamantasan ng Cabuyao
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College of Engineering
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jewelry seller. beginner. things and use tools well.

2.1 Have a boss watch

2. The person over the workers to make
working at the mall sure they don't slack off,
isn't doing their job like taking naps during
properly. Instead of work.
handing out flyers
for the car they're 2.2 Check how well the
promoting, they're workers are doing
taking a nap. regularly and tell them
That's why they what they're doing wrong
lack discipline. and how to do better.

3. The jewelry seller 3.1 Give the person selling

isn't very good at stuff tools to help them
her job because see and talk to customers
she struggles to better.
see the customers
and talk about the 3.2 Change the way the
jewelry she's person selling stuff works
selling. This is so they can see and talk to
mainly because customers better by
she's older and improving the lighting, how
has trouble with things are organized, and
her vision, which where they work.
affects how she
communicates with
people.

CONCLUSION
Identifying the TIMWOODS we can detect the areas that were being misused and processes
that were may be inefficient like what we have done in the activities where in with the use of
TIMWOODS we are able to see the waste in their usual processes and detect some of their
inefficient way in their processes and even the small details. As an industrial Engineering
student, TIMWOODS will be a valuable tool asset for us in the future when we will going to work
in the industry and will give us an edge because mastering this framework will help the
organization/management to lessen the cost and maximize the productivity, time, and effort of
every employee involve in the organization
In our practical application of TIMWOODS at Centro Mall, we were able to identify their
usual processes, opportunities for procedure enhancements, instances of defects, and
underutilized potential across all franchises within the establishment. Through the
 Pamantasan ng Cabuyao
Laguna, Philippines 4025
College of Engineering
INDUSTRIAL ENGINEERING

implementation of TIMWOODS, we were able to provide solutions to every waste that we find
inside the establishment named Centro mall. To conclude, using TIMWOODS regularly to every
establishment whether it is big or small is a must that every organization/management needs to
do.

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