ifs #73691 HUGO Datadelay Submited Received via Requester ‘Septomber 15,2028 at 0825 Mal ‘ravany Zoltan ce Renato Farera Status Type Pretty Group ‘Assignee Tket status pen FrotcomIniematonal Tecssal Team Open sue type (ther echrcaesue Dear Suppor, ‘We noticed that some of your vehicles ar no sending data since an Nour, and we gt an alert rm te HUGO. Ive altace is of hose vehicles, please check what causing he problem ‘Aradvinyi Zohn Technion ML Global Systeme KF wiser) Wiob: wa eytoms bu E-mail: sacvanyizolandalsystens bu Gg ecofleet 0e00 nUizenet és annak béemely essa naga bzsimas, Jog dele lat, a yivénos zis véet. Az izeneletkzérdlag aclnzett eve az ile faa en a Gn awa at Sys hgy whan eater senna rata eee me mollltét smasolva, oknorins, az Uzonot taint bakvel kl. vagy azzal Weszacrve Takai, hogy az ML Global Sytams KR. acathezales, ozon ozalesorevorakazoljkacttast a wun.aalls cam honlepon az" Global Sysiome Kn. AdaMazole!Tajckoada" dokument ‘This message ne any ataement are confident and 6 legally privleged. hi inlonded soll forte use of hen ony to whom tis addrossod a tre authorise to racove 1 Ifyou aro th riondod recipient. pease telephone or small th sone ard dasa this essays and any atachmn fom your {jst Plaae note hat any dserinaton, Gatrovion, copying or ure of or elance upon the svormaton ontaned n and anand wi hie eraby oto anyone ‘ther than he reopen delgnaed above by Ihe senders wnachorsed an scl poh. Hal, Wo are checking is case Wit keep you poses. Ses Regs, Frotcom Support Team Frotcom Suppert Team - Pedro P “Thor was found an ssuo on @ system component that cause a delay on the ovens OperormanOur Tecnica eam has akesy sorte bs ot 80 regular dala perfomance shoul be abserved no | rs te roach us backs case of any atonal assistance. Seat Regan, Posra Paro Frotcom Support Team Director ‘Aradvinyl ZoWén Sepambe: 15,2253 1254 Wi sl not receiving dala for ne vices.Bost Regards, 2atan Arad 2023.09.15. 18:07 kalezéssa, Frotzom Suppo Team - Pesto Pasar (Fatom tomational it Frotcom Support Team - Pedro P Mi ‘Wie have ben checking the datallow rom ou sie, butt seems that we'e geting saveca timeouts whl tying to connectsend data to your nd ‘Washer any diflcuty obsarved since this ming that oul be aetng the connection handshake? est Regards, Pero Paasaro Frocom Suppor Team Decor ‘Aradvényl Zoli Septarose 152025211610 Hallo, ‘No other vehicles are working, we ony have problem wt those what | sent yu in the exeal sheet, Best Reoards, Zolin Arad 2023.09.15. 1458 kltozésssl,Frotoom Suppo Tear - Pecro Pissaro(Fotcom International a Frotcom Support Team - Pedro Péssaro Sesto 15,202 te HiTeam, Please checkif eres somihing hat we need odoin ord lo resume data sending tothe folowing Load Unite T0892 482 207101 Genre 16870 2eowze 2stes ‘e201 tare tert? 200317 5o0a Dosa ‘5087 170103 20008 Sores pasato 400883 24042 dares dao fass95 252030 doar ‘Noe that aor fund on wore loge i the one Beton ‘Acortng to MLSystem answer, knly chock there is necessary comecive actions on bis integrations wih Hu. Frotcom Support Team «Pedro Péssare Scplmic 20202 ot 418 Roques! 273791 "Doviess problom urgent” was closed and mergod in his roquest, Last comment in request 273781 ear Suppor, could you check te data Yaramatlon of he cevoes? We get lt of elepots Tare ae atsketroughe Example deve: Freon 1: 3902 36180 136890 asr67 lease sols the problem vory quick vce, Best regards, ‘tra Balazs “Techie Részleg Vezeti Technical Deparment ManagerML Global Systems KR misign Ey | he: etn coh sonnei Gg ecofleet 0e00 xan zat x anak rly canto ayaa bzama, ova ia, nvinos Kin vt A nat lag a atv a a smeghataazatk hase Ha Gn nem a Last caste gy Kk, hogy lon, vagy emaoenGeatos et tena aja ee Be {2 Grencet, valamint anak Gnezee ceatolt melléketts rendazerebol Re On nom az Gzenel cael, abban az easton fou az Gzenelet vagy anak Barmaly csatolt molléksttlomasclri, simontonie, az zona artalmatbarkive Kozolnie vagy azalveszadlis.Tjékeztatom, Rogy az ML Global Systems ok adatkezelesére vonatkoz6 ajekeriatat a wi acollel com honlapon az "ML Global Systems KA ‘AdattezsésiTojkozatja" dokumentumbléret el ‘This message and any attachment ar confidential an are legally privileged. tis intended soll forthe use ofthe individual or entity to whom itis {Addressed and others authorized to receive it you ae not the inended recipient, laasetelaphone or email the sender and delete is message and any “ttachmant fom your syetam, Please not that any dissemination, cletributon, copying or use of or rallance pen the Information canained in an {ranamited wit tis eral by oro anyone other than the recipient designated above bythe sender fe unauthorised and sity prohibed Technical Team sopamber 20,223 at 1801 Ive analyzed our raquests othe olaysem and i esponses and ve nace tha he ol sytem constantly sensing back respons thal sa hat ome pins wore net processes. As aeacton tsa, cu oysam Kops making fbies on sanding eve pons. Ths has the consequoncsof delaying te clvary postions of ‘nerves Follows one ofthe many example: ur request (imessapee “imestam “2029-08 TST ITASS0Z;gpsValy” tue gps. stlude"45.0gpsLongtude" 240 gesSpoed”0.0"gpsDrector" 328 0,igiten "tls powerSourceVotage™ 2} Talsystam response ("PointsProcestod["PoiThalF aes" ossagelt"Y" con “52049-7747 tab|-dbae-6Dodd426\e"“erninalSeriat"791 325" tinestans"*2023-08. ‘ST IT48:602%psValy” tus gps. atude™45.0-gpsLongtudo" 24.0 gpeSpocd0.0"gpsDreztor" 3280, fle powerSourceVotago™ 12} BatcsNumber0, {nae to atk yout eek on your sie if hore reason for thi response ‘Thankyou for helping us and pease send us feedback Bost ropa, Hel, ‘cous you send an example of wich vehicle trols to? In Hungary, her is? This urgent Gavel Best Ragaros Séra Balézs “Toohnkardzlag Vozet/Teexical Deparment Managet ML Gioba Systems Ket wey Mobi +3620 27429 00 Wie wastes E-mail rabalazs@mlsystoms.he0080 zen Gzanet és annak bérmaly satel anyagabizamas, jog viel alata nylvénos Kézlét6ivédett Az Uzanetet kizrStag a cimzett, Mate a dala ‘meghatalmazoliakhaszndiha{ak fl Ha On nem az zene emai, gy Kerlak, Rogytelafonon, vagy exmallben stents ert azGzanel Kale Ge tre {x uronetet, valamint nnak Geszes ceatol mellékiett a rendazerebol a On nam az Gzanetcimzete,abban az esetben fos az Granetet vagy anak Barmaly ceatolt mollékiott lsmasctni, slmentonle, az Gzanat artalmatbarkve Kozenie vagy azal veszagIis.Tjekertatom, hogy az ML Global Systems it adathazolésre,ezen bell aKapesolatarigkadatkezalesre vonatkorstlekoztalast awit acollesl com henlapon az "ML Global Systems KR ‘AdatrecaesiTaekoslatja" dokumentumbsl srl el Tgmesaage and any atacront are confide and ar legally prog tinted sll forte ue of he na or nt to whom ed and others authori - Fea “Tacha Team (-roteom Intemational Datu: 2028 09, 20, 16101 (T+000) imzar Arava Zakn Mbt: tales “Sertalcn bys > Hal, Pease check he fotoning examgle peng ote aia atte a ee nn ra age a ala rants tg ER ea yencaane vain poworSoureValige"12, owerSoureVoage"12, Best ropa, sil Nunes Aradvényl Zot Sopra 20,2929 92030 (ressanel"1elolla"82c49e-747-4ab1-bbat-60ed3e426%eceinalSera” "291325" estas" "2023-08 IST IEASS02,psVallty”- tuo gps.atlude" 45.0 psLongtude” 240" gosSpoed0.0gpsDrecton"328 0,igniten "tls powerSourceVohage™'2} "ean eta ard 202-09:29 154804 Hugin ta, reno tad On ys wa i thro aed acre st Bost Rogar, Zotin Aran 2023, 09.20. 19° keteztsse, Techies Team (Frotcom rtmatorl) ts Renato Ferreira. Selene 29,2029 812498 Tm not ure wo ae on the sams page. AS fa as wo can sso, we havea huge delay sanding data to you in ono of ou dala food workers, bocauso wo sve many recads notbeing accepad By your sytem, o we kaap tying em, delaying all ahers te same quae, ‘Our question why are recon boing rejected by your syst we send batch of records and ecsve “I nseating none was accepted). We didn't change anything ‘on ur so that could cass ts, bul wo ae wilng to do ay change that Peps sag tne prob. Bul ight ow, we dart krow wha o change Froteom Internationa ‘Aadvinyi Zolin Septanbe: 20,2025 912011 ‘This what aed fo kn if ore was any change today ithe sane Now hat happans wiht scod dels stood ma quaus? how long do you keep tho dried rcords in tho gusus? Beat Regards,Zoli header 2023, 09.20.2208 kltoztssol. RF (Frotcom Intoatorl) ta Hal, im us asking because | see 10 mites gaps inthe recor, buts also present nthe ‘Those gaps aro ago cased Socaute the bouts? Bost Rogar, me records, fr example the ponte onthe map. Zona Arad ei, ‘hs what wanted o know, there was any change today wih he serve Bost Regards, 2025, 0820.22.05 hatte, RF (Folcom nernatonal ita: can soe that since 6:49 UTC (his moming) your systom has been accepting al th records, so we are recovering tom tho delays ata very goo pace. na few “The gops in dla Soom to be caused by soe issues on ov" se, whan wo ar relying aco for along period, Weare nvesigaing th cause and wil fia olson, Bus earth ey oy happen when your apts a acpi ourecrs, We wou eo tow why at happend we an dono Seo od aR, Aradvényi Zolin Sept 21,2023 981018 Hal, ‘Yes, rm als takng wi the developers on urslde fo what we can doo vols Stuaton ke his, we had ome daa fate restctlon onthe dats Server a avoid da ‘toding, andthe devs ae abled I and | can conten tht we received a lage aout ot ata for a sort runt ot ie, 20 tnk everying seth tte dove are abking what cased te data lay on yours fo row what to change on our side Bost Rogar, Zalin Aran 2023.09.21. 1035 kalletoeel, RF (Frotcom Intemational aa Renato Fer ‘The data rate restrictions exlan why we were unable o send positon, causing the data loss on our side, Can you tll me what are yournanallimis so that wo can ry to eval Noodng your system? Wie dort iow yo what caused hein data delay, bu itcan be on our sido. We ae investigating so tha we can solv he rok cause. We vl ls change ox ‘ontoing, Baceuse we rave devas spread in 5 channels and only one was Raving probleme, the decroaso In records ant was ot enough oir an alr t Our Reta Renato Forsira Hot, The developers sald. "The maximam data rates 100 messages pe Second, measured as an average per minute sng window* Now is ra itis erated aga Bost Regards, Zatan Arson 2023.09.21. 1935 kllozéssol RF (Frotcom Intatorl) ita ‘Support Sawar by Zendesk