Introducing the AT&T USBConnect Quicksilver.

Award winning design on the nation’s fastest 3G network.

Small is beautiful
Getting to know your device

"
2.6
0.9
8"

LED Indicator Indicates

Fast blinking Powering Up

Solid Acquiring 3G Network connection
Slow Blinking Connected to 3G Network
Solid Acquiring EDGE Network connection
Slow Blinking Connected to EDGE Network
Getting started in 3 easy steps:
Step 1: Insert the SIM card to connect the Quicksilver
(about 2 minutes)
• Open the Quicksilver by swiveling the cap to the right or left.
• Peel away the pull tab that extends over the USB connector
from the bottom of the device.
• Use the pull tab to pull the dummy SIM from the slot.
• Insert the SIM into the slot directly above the USB connector.
Step 2: Install the software
Windows Vista, XP and 2000
AT&T Communication Manager (ACM) supports laptops with
Microsoft Windows Vista, XP and 2000 and allows you to
control how and when you connect to wireless networks.
ACM will auto-install the first time you insert your Quicksilver
into your laptop and then be available whenever needed.
Step 3: Connect to the AT&T Network
Windows Vista, XP and 2000
• Double click on the ACM icon on your desktop.
• Wait while the Quicksilver initializes.
• Click the Connect button when it turns orange.
Connect
• Open your browser and access the Internet.
• Once connected, the “Connect” button will change
to “Disconnect” to allow you to end your session. Disconnect
• The notched portion of the SIM should go into the device first
and be positioned towards the back end of the device.
• Gently push the SIM card completely into the slot until it
clicks into place and is fully inserted.
• Insert the Quicksilver into the laptop.
Mac OS
The Quicksilver is Mac OS compatible using the GlobeTrotter This requires Mac OS Versions
Connection software from Option Wireless. Use an existing 10.3.9, 10.4.11, 10.5 and above.
Internet connection, download the connection software and Please check the version of your Mac OS
instructions from http://support.option.com/att and follow before you install GlobeTrotter Connect for Mac.
the GlobeTrotter Connect Manual for Mac OS to complete
the setup process.
Mac OS
• Double click on the GlobeTrotter Connect icon on
your desktop.
• Wait while the Quicksilver initializes.
• Click the Connect button when it is active.
• Open your browser and access the Internet. Connect
• Once connected, the “Connect” button will change
to “Disconnect” to allow you to end your session. Disconnect
Managing Customers
1. Qualify your customers
a. Does your customer have a laptop?
b. Does your customer need access to email or the Internet away from home/office?
c. Does your customer utilize expensive pay-per-use sessions?

2. Set realistic customer expectations regarding speed and coverage

a. Utilize the AT&T Coverage Viewer to check 3G / network coverage where your customer will use LaptopConnect most frequently
b. Do not sell AT&T LaptopConnect as a wireline replacement – typical wireless data speeds:
3G EDGE
Expected Speed 700-1,700 kbps 70-135 kbps
Download
Time to Download 1MB email 10 sec 1 min 20 sec
Expected Speed 500-1,200 kbps 60-80 kbps
Upload
Time to Upload 1MB email 30 sec 2 min

3. Select the right device – form factor and Operating System

a. USB plug-and-play capability – works with Windows Vista/XP/2000 and Mac OS 10.3.9, 10.4.11, 10.5 and above
b. Automatic installation of AT&T Communication Manager (ACM) software – no CD required (Windows only)
c. The Quicksilver is Mac OS compatible using the GlobeTrotter Connection software from Option Wireless. Use an existing
Internet connection, download the software and instructions from http://support.option.com/att and follow the GlobeTrotter
Connect Manual for OS to complete the setup process

4. Understand AT&T’s customer support process and tools

a. Make certain the customer calls 1-800-331-0500
b. When prompted, make sure the customer knows to enter the wireless number associated with their Quicksilver to have the call
routed to AT&T’s specialized customer support team
c. Wireless number associated with Quicksilver can be found by opening ACM, then navigating to “Help > My wireless number”
Where do I go for help?
On the Web
Interactive web tutorials are available at att.com/WirelessTutorials.
Select Manufacturer: Option and Model: Quicksilver from the drop
down menus.
Detailed support information including device specifications,
troubleshooting, user forums and knowledge base articles are
available at att.com/DeviceSupport or
http://support.option.com/att/.
FAQs
How fast are the data connections?
3G: • Typical download speeds of 700 Kbps – 1.7 Mbps
• Typical upload speeds of 500 Kbps – 1.2 Mbps
EDGE: • Typical downlink speeds of 70 - 135 Kbps
• Typical uplink speeds of 60 – 80 Kbps
On which networks does the AT&T USBConnect
Quicksilver operate?
The device operates on the 850/1900/2100 HSPA (3G) network.
For those areas not covered by 3G networks, the device also
supports the 850/900/1800/1900 (EDGE) bands. The result is an
unbeatable combination of high performance and broad coverage.
Copyright ©2008 OPTION. All rights reserved. Option and the Option logo are trademarks of OPTION.
All third-party trademarks are the property of their respective owners.
Option Inc, 13010 Morris Road - 6th Floor, Building 1 - Alpharetta, GA 30004 USA. MK-ICON-BC-00232-V.2.0
By phone
Contact AT&T customer care at 1-800-331-0500 and enter
the wireless number associated with your Quicksilver to be
automatically directed to specialized care. To identify the wireless
number, open ACM and navigate to “Help > My Wireless Number.”
del: Quicksilver from the drop down menus.
Detailed support information including device specifications,
troubleshooting, user forums and knowledge base articles
are available at att.com/DeviceSupport or
http://support.option.com/att/.
Which applications are best suited for use with the Quicksilver? Which operating system does Quicksilver support?
The Quicksilver is the perfect companion for any mobile person as it The device is delivered with Windows 2000/XP/Vista and
provides you with full featured internet access away from the home or Mac drivers pre-installed. Drivers for Linux operating
office anywhere within AT&T’s voice network. Connect on-the-go with a systems are available upon request.
predictable rate plan that eliminates expensive pay-per-use sessions.
How can I start using the Quicksilver?
All the software you need to go online with Windows computers
is supplied on the device. For Mac-based computers the connection
software first has to be downloaded from http://support.option.com/att.
Installation is fast and easy - click to connect and you are online!