COMMUNICATION AT WORK

A business is a formally and legally organized and recognized profession or organization that aimed to
provide goods, services, or both to consumers, business professionals, and others concerned in
exchange for some gains. Communication, in simple words, is the transmission of
messages/information sent from one person, party, and place to another person, party,
and place.

source:https://www.torrelodones.es/images/parallax/redes-sociales.jpg

While observing the operational activities of an organization, we notice that people spend much of
their time communicating rather than doing anything else. People are seen as either listening and
talking or doing other equally important things(thinking, reading, writing) which involve physical and
mental exercises. The first (Listening and Talking) intends to know, learn, and accumulate
information from various sources. The second intends to transform the preconceived and well-
planned thoughts into well-structured formats for the implementation of organizational plans and
programs.

Business communication is the study of all aspects of organizational operations and information
networking systems that take place in the most complex and changing business world distinctly
affected by scientific and technological innovations.

Objectives of Business Communication

To disseminate information
To promote interpersonal relations between/among the communicators
To convey the message/s from one party to another party
To make others (receivers) understand the message conveyed
To achieve common organizational goals
To discuss various aspects of specific problems and work out solutions

Components/Elements of Communication

© 2023 Athena Global Education. All Rights Reserved

 Source or Sender: (A single speaker, a group of persons, an organization, non-verbal
information source)
Target or Receiver: (A single person, a group of persons, and a non-verbal information
source) is the end-polarity of communication.
Message: (The contents of communication, matter sent and delivered from the sender to the
receiver)
Response: (Reactions expressed)
Channel/Medium: It is the means of communication. It is an established network of
communication that serves as a medium for transmitting a message from one party or place to
another. Channel can also be understood as a point through which communication passes.

Ways of Communicating Effectively at Work

Listen
Pay attention to body language
Consider preference of means of communication
Consider your tone
Don’t be too casual
Check your grammar
Keep criticism constructive
Restate what you hear

Role of Business Communication

© 2023 Athena Global Education. All Rights Reserved