‘The UNIVARIATE Procedure Variable: Age ‘Churn =0 Moments N 1807 | Sum Weights 807 Me 45.0080895 Sum Observations | 72528 ‘Std Deviation 869767617 Variance ‘raeaere7 Skowness 000851178 Kurtosis 4689785 Uncorrected SS | 3382490 Corrected SS | 127144,005 (Coeff Variation | 197690643 SdErrorMean | 0.22195695. ase Statistical Me Location Variability Mean | 45.00808 | Std Deviation 8.09768 Median | 45,00000 | Variance 79.18858 4.00000 | Range 0.00000 Interquartle Range | 16.00000 ‘Tests for Location: MUD=0 Test Statistic Value Student’st | 202785 Pr> Mm | <0001 Sign M035 Pr>=[M <0o01 Signed Rank |S | 646014 Pr>=[S| | <000T ‘Quantiles (Definition 5) Level Qusntile 100% Max 60 20% 80 25% 8 90% 50 75% 03 53 50% Median 45 25nar a7 10% 2 % 3 1% 30 o% Min 30 Extreme Observations Lowest | Highest Value | Obs | Value | Obs 30 1924 601777 so 1915 60 1823, 30/1996) 187 30 18206) 1902 30 176160 1905, ‘The UNIVARIATE Procedure Variable: Age ‘chumn= 4 N 317 | Sum Weights 37 Mean 30.5304322 | Sum Observations, 9681‘Std Deviation | 67103976 | Variance ‘1808287 ‘Skewness 0.0286908 | Kurtosis 71807168 Uncorrected SS | 305815 Corrected SS | 101627871 Coetf Variation | 18.5695455 Std Error Mean | 051851698 ese Statistical Measures Location Variability Mean | 30.59943 | Std Deviation 597103 Median | 31,00000 | Variance 32.16082 38.0000 | Range 18.00000 Interquartle Range | 1.00000 ‘Tests for Location: Mu Test Statistic Value Student's ¢ | 9588007 Pr>m | <000t Sign M1585. Pr>=[M <0001 ‘Signed Rank |S | 25201.5 Pr>=|s| | <0001 ‘Quantes (Definition 5) Level Quanto 00% Max cy 20% o 8 38 38 3 25 2 2 1% 2 o% Min 2 Extreme Observations Lowest | Highest ‘Value | Obs | Value | Obs 21 Tree 40 Be 2am 40 Bat 21 16440 1000 21 1ea7 40 126 2i 169640 1859 ‘The UNIVARIATE Procedure ‘Variable: Cust Tenure ‘churn N 1607 | Sum Weights 007 Mean "4,1088986 Sum Observations | 22673 Std Deviation | 6.6597087 Variance 1445400756 ‘Skowness 0.0102968 | Kurtosis 4.2158858 Uncorrected SS | S81107 Comrected'SS | 712150428 Coeff Variation | 47.1079061 | StdErrorMean | 0.1681%464Basic Statistical Me Location Variability Mean | 1410890 | Std Deviation 6.5010 Median | 1400000 | Variance 434968 Mode 8.00000 | Range 22.00000 Interquartle Range | 12.00000 Note: The mode displayed isthe smallost of 3 modes witha count of 78, ‘Tests for Location: Mu Test ‘Statist pValue + |enaaars Pr>M | <0001 Sign M) 8035 Pro=[m | <0001 Signed Rank |S 646018 Pr>=|S| | <00OT {Quanties (Definition 5) Leva Quen 100% Max 25 20% 26 95% 24 30% 2 75% a3 20 S0%Median| 4 25na1 10% om v% om Min Extreme Observations Lowest | Highest Value | Obs | Value | Obs 3 180825 1820 90226 | 1897 17725 1086 ver 25 1900 108825. 1905 ‘The UNIVARIATE Procedure ‘Variable: Cust Tenure ‘churn =4 Moments N ‘7 | Sum Weights air Mean 24605678 Sum Observations 083 ‘Std Deviation 288917224 Variance at2se219 ‘Skewness | 004228750 | Kurtosie 42508868 Uncorrected SS | 11951 Corrected SS | 2626,00757 Cool Varation | 549588855 SIdErrorMean | 0,16199508 ‘Basie Statistical Measures Location Variability Mean | 5246057 StdDeviation | 2.66317 Median | 5.000000 | Variance 1268 Mode 1.000000 | Range 9.00000Basic Statistical Measures: Location Variability Interquarile Ran ‘5.00000 ‘Tests for Location: MuD=0 Test ‘Statist pValue ‘Student’st «| 2239605 Pr>W | <000t Sign M) 1685 Pro=[m | <0001 Signed Rank |S | 25201.5 Pr>=|S| | <0001 ‘Quanties (afiniton 5) Level Quentle 100% Max 0 29% 10 95% 0 30% ° 75% a3 8 50% Median | 5 25na1 3 10% 1 % 1 % 1 owMin Extreme Observations Lowest | Highest Value | Obs | Value | Obs 1 tat 101596 +) ae) 40 | 1669 + 1963401805 17a 10 192 1 tae 10 1668 “The UNIVARIATE Procedure Variabie: Overal_cust_satistation_score ‘Churn = 0) Moments N 1807 | Sum Weights 007 Mean 5.56008978 Sum Observations sr Std Deviation | 1.12426987 Variance 1126308206 ‘Skewness 0.0865128 | Kurtosla 43671569 Uncorrected S$ | _-22307 | Corrected SS 2028.9862 (Coeff Variation | 315807649 StdError Mean | 0.02804546 Basle Statistics! Measures Location Variability Mean | 3560060 StdDeviation | 1.12427 Median | 4.900000 | Variance 1.20308 Mode 5.000000 | Range 3.00000 Intorquartte Range | 2.00000 “Tests for Location: MuD=0 Test Statistic pVa“Tests for Location: Test Statistic pValue ‘Student’st ¢ | 1269386 Pr> wy | <000T Sign Mw) 8035 Pr>=im <0001 Signed Rank |S 646018 | Pr>=|S| | <0001 Quantiles (Definition 5) Level ‘uantile 100% Max 99% 35% 20% 75% 03 50% Median 25% 01 10% % % o%Min Extreme Observations Value | Obs | Value | Obs 2 1917 «6 18 2/1912 6 | 1916 2 1105 1918 2/1909 «5 1818 2 190551920 ‘The UNIVARIATE Procedure Variable: Overall_cust_satistation_score ‘churn Moments N 2317 | Sum Weights HT Mean ‘25615142 | Sum Observations a2 ‘StdDeviation _1.10529578 Variance 22167671 ‘Skowness 0717948 Kurtosie “32471 Uncorrected 8S 2466 Comected 8S 386.050473 (Coeff Variation | 43.150003 | StdErrorMean | 006207950 Basle Statistical Measures Location Vaviabitty 2561514 StdDeviation | 1.10590 3000000 Variance | 1.22168 ‘3.000000 | Range "3.00000 Interquartle Range | 2.00000 Note: The mode displayed is the smal of 2 modes witha count of 2 “Tests for Location: Mu Statistic pValue t | an26i7 Pro | <0001 MW) 1585. Pro=Im | <0001for Location: MuD=0 Test Statistic Value Signed Rank | § | 2520.8 Pr>=|S| | <0001 {Quanties (sfiniton 5) 75% a3 | 50% Median 25%a1 10% 1 om 1 1% 1 o% Min 1 Extreme Observations Moments " 1807 | Sum Weights 1607 Mean £22509,0996 Sum Observations | 35960559 ‘Std Deviation | 5476.13236 | Variance 79988025. ‘Skewness | 380027894 Kurtosia 36.8852887 Uncorrected SS | @53762E11 Comected SS | 487608210 Coeff Variation | 244580544 Std Error Mean | 136.604012 Basic Statistica! Measures Location Variability Mean | 2288089 | Std Deviation ‘Te Median | 20699.00 | Variance "20088026 Mode #7177.00 | Range 7o049 Intorquartto Range | 5508 Note: The mode dsplayedis the smallest of 2 modes with a count of & “ests for Location: MuD=0 Tost ‘Statistic pValue Student'st€ | 165.9027 Pr> nm | <0001 Sign M8035 Pe>=im | <0001 ‘Signed Rank |S | 646014 | Pr>=|S| | <000TQuantiles (Definition 5) Level uentile "00% Max | 96000 99% 35496 35% 33665 80% anes 75% a3 24288 ‘50% Median | 20690 25%01 18760 10% 7789 % 17345, % 17052 o% Min 16061 Extrome Observations Lowest est ‘Obs | Vatue | Obs 72 36043 1728 ‘at | 36009 | 1090 ‘47 359091609 ‘596 9500013 ‘786 96000 983 ‘The UNIVARIATE Procedure Variable: Cust Income ‘Churn N 37 | Sum Walghts a7 Mean 201829243 | Sum Observations |__ 6297987 Sta Deviation 3547.18251 Variance 125927909 Skewness _ 1.81863823. | Kurtosis, 3.98802801 Uncorrected 8S 1.55108E11 Corrected S$ 3876003036, Coeff Variation | 175750477 | Std EvrorMean | 198.227034 ‘Basic Statistical Measures Location Vaviabitty Mean | 2018292 | Sta Deviation 3547 Median 1859.00 | Variance sosz201 Mode 1836200 | Range 19850 Intorquartle Range | 3588 fests for Location: Mul Test ‘Statist pValue 7012057 Pro | <0001 Sign 1685 Pr>= IM) <0001 Signed Rank | § | 2520.5 Pr>=|S| | <000T ‘Quanties (Definition 5) Level Quentile 100% Max 35850 90% 34565 95% 26609 30% 25525Quantiles (Definition 5) Level Quentile 75% 03 2181 ‘50% Median | 18691 25%01 17999 10% wraI5 % 70a 1% 16261 o% Min 16008 Extrame Obsorvations (Lowest | 3 Value | Obs be ‘e000 160 786 6091995 6 6102 958 250 16251347 5 eam «2 a ‘The UNIVARIATE Procedure Variable: Agent_Tenure Churn = N 1807 | Sum Weights +807 Mean 3414822273 | Sum Observations son ‘Std Deviation 245009578 Variance ‘10068268 Skowness 096982274 Kurtosis. oazaeten Uncorrected SS | 25829 Corrected SS__| 9797.59578 (Coetf Variation | 782004746 SidErrorMean | 005161376 Basi Statistical Measures Location Variability Mean | 9.116255 | Std Deviation 2.46994 Median | 2.000000 | Variance 6.10058 Mode 1.000000 | Range +10.00000 Interquartle Range | 3.00000 ‘Tests for Location: Mut Test Statistic pValue Student's | 5080986. Pr> i | «0001 Sign M745 Prosi <0001 Signed Rank | § | 555997.5 Pr>=|S| | <000t Quantiles (Deinton 5) Leva Qusnite 100% Max 10 0 @Quantiles (Definition 5) Level Quentile % ° 1% ° o% Min ° Extreme Observations Lowest | Highest Value | Obs | Valve | Obs © 95210 1645 © 95210 1687 0 96110 1701 0 9) 40 W724 oo 10) 1840 ‘The UNIVARIATE Procedure Variable: Agent Tenure Churn =7 Moments N 317 | Sum Weights a7 Mean 339116718 Sum Observations +078, "Std Devietion | 26468454 Variance | 7.00673186 ‘Skewness | O87771111 | Kurtosie 0.2084678 ‘Uncorrected $$ ‘5850 Corrected SS | 2213.49527 (Coeff Variation | 780852649 | Std Error Mean | 0.14865042 Basle Statistical Measures Location Variability Mean | 2294167 | Std Deviation 2.64668 Median | 2.000000 | Varianco 7.00873 Mode 1.000000 | Range 10,00000 Interquartte Range | 4.00000 ‘Tests for Location: MuD=0 Test Statistic value ‘Student'st | 2281908 Pr> hy | <0001 Sign M152 Pr>=[M <.001 Signed Rank |S 25180 Pr>=|S| | <000t ‘Quantiles (Definition 5) Level ‘Quanto 00% Max 10 30% 10 (% 8 20% @ 75% 03 5 50% Median 2 25401 1 10% 1 % 1 % ° o% Min °Extreme Observations Lowest | Highest Value | Obs | Value | Obs O92 10 1346 © 82610 1433 0 7310 1457 0 87/10 1868 0 6310) 1858 ‘The UNIVARIATE Procedure Variable: YTD_contact ent ‘churn = N 1607 | Sum Weights 807 Mean (201685897 Sum Observations | _23210 ‘Std Deviation 360810234 | Variance yo.0184025 ‘Skowness 82740001 | Kurtis 0.1804651 Uncorrected SS | 707220 Corrected SS | 20907.5544 (CoetfVaration | 174892607 | SIdErvor Mean | 009000580 asic Statistical Measures Location Vaviabitty Mean | 20.56584 3.60610 Median | 20.00000 | Variance sso1840 Mode 9.00000 | Range 16.0000 Interquartle Range | 5.00000 [ests tor Location: Mud=0 | Test ‘Statist Value ‘Studer + | z2s06¢ Pr>m | <0001 Sign Mw) 8035 Pro=[m | <0001 Signed Rank |S 646014 Pr>=|S| | <000T ‘Quanties (Definition 5) Level Quentile 100% Max a 0% 20 95% 28 30% 26 75% a3 2 50% Median | 20 25%a1 8 10% 7 % 6 vm 16 o% Min 16 Extreme Observations Lowest | Highest Value | Obs | Value | Obs 16 or st aso 6 M5) 1486 16 94331 1508Extreme Observations Lowest | Highest Value | Obs | Value | Obs 16 or st 1531 18 98st 1592 ‘The UNIVARIATE Procedure Variable: TD_contact_ent ‘churn N ‘317 | Sum Woights ‘HT Mean 1206845426 | Sum Observations esr ‘Std Deviation | 878557148 Variance “4.3005516 Skowness 084824584 | Kurtis. 0.2009138 Uncorrected SS | 140187 Corrected SS | 4528.45426 (Coeff Variation | 183014513 SdErrorMean | 0.2126:688 Bae Statistical M Location Variability Mean | 20.58454 | Std Deviation 3.70887 Median | 20.00000 | Variance 14.39055 [Mode | 17.00000 Range | 14.0000 Interquartle Range | 6.00000 ‘Tests for Location: Mu Test ‘Statist pValue Sudentet | 972845 Pr>iy | <000 Sign M1585 IM <0001 Signed Rank |S | 252015 Is|__<0001 ‘Quanties (Definition 5) Leva usntie 100% Max 30 0% 20 95% 28 90% a 75% a3 23 s0%Medien 20 25Ka1 8 10% 7 o* 6 1% 6 o% Min 6 Extreme Observations Lowest | Highest Value | Obs | Value | Obs 18 96130. 1405: 16 a1 a0 1678 16 852/20 1601 16 me a0 1829Extreme Observations: Lowest | Highest Value | Obs | Value | Obs 16 8630 1879 ‘The UNIVARIATE Procedure Variable: Due_date day-ent churn = 0 Moments N 1607 | Sum Weights 007 Mean 12.2022402 Sum Observations | 19609 Std Deviation | 755681148 Variance 57-1053997 Skowness | 1.02864322 Kurtosis 58154018 Uncorrected SS | 20085 Comrectaa’SS | 017112710 Coeff Variation | 61.929706 | StdErrorMean | 0.18850897 Basle Statistical Measures Location Variabitty Mean | 1220224 | Std Deviation 75684 Median | 10,00000 | Variance 57.40540 Mode 10,00000 | Range 8.00000 Intorquartle Range | 9.00000 “eats for Location; MuD=0 Test Statlatie pValue ‘Studentst | 6473069 Pr> Wt _| <000T Sign | M802 Prd=[m <0001 Signed Rank |S 643605. Pr>=/S| | <000t ‘Quantiles (Definition 5) Level Quantle 00% Max 38 30% 4 35% 28 30% 24 75% a3 6 50% Median | 10 25%01 7 10% 4 * 3 % 1 O% Min ° Extreme Obsorvations Lowest | Highest Value | Obs | Value | Obs 072 a7 te soa?) 62 za a7 1928 ver 8 1598 195038 1870The UNIVARIATE Procedure: Variable: Du date. day_ent ‘churn N ‘317 | Sum Weights HT Mean "884858044 | Sum Observations 205 ‘Std Deviation 698558425 | Variance 4. 7097046 Skewness | 149145285 | Kurtosie 72.85967509 Uncorrected SS | 40281 Corrected’ SS | 154207319 Coeff Variation | 79469486 | StdError Mean | 0.30295612 ‘Basic Statistical Measures Location Vaviabitity Mean | 6.648560, 6.98868 Median | 6.000000 | Variance 4.79978 Mode 2.000000 | Range «1.00000 Interquartle Range | 7.00000 [ests for Location: Mud-0 | Test Statistic pValue ‘Studer + | ssa Prom | <0001 Sign Mw) 1675 Pr>=[m | <0001 Signed Rank |S | 24865 Pr>=|S| | <0001 Quantiles (Definition 5) Level uentile 00% Max a 29% 2 95% 24 50% 16 75% a3 1 50% Median @ 2sKa1 4 10% 2 % 1 % 1 o% Min ° Extreme Observations Lowest | Highest Value | Obs | Value | Obs 0 595321758 0) a1 a3 | 250 167) e885 11940951805 118) 4 to ‘The UNIVARIATE Procedure Variable: Existing. peliey_count ‘churn = N 1607 | Sum Weights 007 Mean 8.190056 | Sum Observations | 13065‘Std Deviation | 438205906 | Variance ‘e.774ae21 ‘Skewness 0.0469609 | Kurtosis 4968777 Uncorrected SS | 196971 Corrected SS__| 90157.8160 Coeff Variation | 532954883 Std Error Mean | 0.10808764 ese Statistical Measures Location Variability Mean | 8.19006. Std Deviation 4.99296 Median 8.00000 | Variance 1677448 42.0000 | Range 4.00000 Interquartle Range | 8.00000 ‘Tests for Location: Mu Test Statistic Value Student'st€ | 7521726 Prem | <000t Sign M8035 Pr>=[M <0001 ‘Signed Rank |S | 646014 | Pr>=|s| | <000T ‘Quantiles (Definition 5) Level uentie 00% Max 6 6 6 4 2 8 4 2 1 1% 1 o% Min 1 Extreme Observations Lowest | Highest ‘Value | Obs | Value | Obs 11905151858 11397151868 1136815 1876 + 1867/16 1880 11a 16 1906 ‘The UNIVARIATE Procedure Variable: Existing_polley.count ‘churn= 4 Moments N 2317 | Sum Weights a7 Mean 7.90698278 | Sum Observations 2508 ‘td Deviation | 430158967 | Variance +8.5036737 ‘Skewness | 003498307 | Kurtosie 4002282 Uncorrected S$ | 25658 Corrected SS | 6947.16088 Coeff Variation | 544195684 | SidErrorMean | 0.24100155Basic Statistical Measures: Location Variability ‘Mean | 7.905965 | Std Deviation ‘420159 ‘Median | 6.000000 | Variance 1850367 Mode 9.000000 | Range 14.00000 Interquartle Range | 8.00000 ‘Tests for Location Test Statistic pValue Student's | 9272068 Pr> hy) | <0001 Sign M1585 Pro=im <0001 Signed Rank | $ | 252015 | Pro=|S| | <0001 Quantiles (Definition 5) Level uantie 100% Max 6 30% 16 25% 6 20% 4 75% 03 2 50% Median 8 25%01 4 “me * 1 % 1 o% Min 1 Extreme Observations Lowest | Highest ‘Value | Obs | Value | Obs 1185615 1037 117645 s797 146581582 159818 1885 167181869 ‘The UNIVARIATE Procedure Variable: Miss_due_date_cnt Churn N 1607 | Sum Weights 607 Mean (0.9807094 | Sum Observations: 1576 ‘Std Deviation 0.81486889 Variance ‘6640112 ‘Skowness 003540802 | Kurtis 4909455. Uncorrected 55 2612 Conected SS | 1065,40109 (Coetf Variation | 630897337 SdErrorMean | 0.0203273 Basie Statistical Meatures Location Vaviabitty Mean | 0.980709 StdDeviation | 0.61487 Median 1.000000 | Veriance 0.8580" Mode 0.900000 | Range 7.00000Basic Statistical Measures: Location Variability Interquartte Range | 2.00000 ‘Tests for Location: MuD=0 Test ‘Statist pValue ‘Student’st «| 4824592 Pr>W | <000t Sign M) 529 Prd=im | <0001 Signed Rank | § | 2801055 Pr>=|S| | <0001 ‘Quanties (Dafiniton 5) Level uente 100% Max 29% 95% 30% 75% a3 50% Median | 25na1 10% % % om Extreme Observations Lowest | Highest Value | Obs | Value | Obs 0 19232 1908 0 19202 | 1900 0 ie 2 ton 0 172 1914 0 1162 1928 ‘The UNIVARIATE Procedure Variable: Miss_due_date_cnt Chum=* Moments N ‘37 | Sum Weights a7 Mean ‘595682508 | Gum Observations 08 ‘Std Deviation | 259943237 | Variance ‘a72500147 Skowness 002505607 | Kurtosis 2102169 Uncorrected SS 19870 Corrected SS 21259817 CCoetf Variation | 43,5843889 | SIdError Mean | 0,14566%67 Basic Statistical Measures Location Vaviabitty Mean | 5.955896 | StdDeviation | 2.59349 Median 6.000000 | Variance 6.72589 Mode 6.900000 | Range ‘2.00000 Interquartle Range | 4.00000 ‘Tests for Location: MuD=0 Tost ‘Statistic pValueTest ‘Students Signed Rank |S | 25201.5 Pr>=|S| | <0001 ‘Qusntes (Definition 5) Level Quentile 10% Max 0 99% 10 95% 10 30% 10 75% a3 8 50% Median 6 25% a1 4 10% 2 % 2 % 2 Min 2 Extreme Observations Lowest | Highest Value | Obs | Value | Obs 2 195210 1761 19810. 797 1168101872 a2 10 1879 a9 10 1919