Model 1: specialized serial processing/ specialized separated work

 Specialize the worker with different loan application process

 Each application have to go through from one to the next worker to complete the steps of
the loan process

MODULES:

CREATE DIALOG BOX AND SPREADSHEET

PROCESS

 Placed 4 process module for each worker: Alfie, Betty, Chuck , and Doris
 For delay type, choose expression. Right click expression box and choose build
expression, then random distributions, finally choose exponential (distribution) with the
mean value is 1.

DISPOSE
RUN SETUP
Model 2: Parallel Processing/ Generalized Integrated Work

 Each worker processes all four steps of one application at a time with a single queue

MODULES:

CREATE
PROCESS

RESOURCE DATA MODULE

DISPOSE
RESOURCE ANIMATION

 This dialog box shows the DEFAULT IDLE AND BUSY ICON/ PICTURE
CHANGE DEFAULT IDLE AND BUSY ICON/ PICTURE

 Double click idle icon to get Resource Picture Placement Window, and duplicate the
white square 3 times and line them all up vertically
 Then select the new idle icon, copy and paste it as new busy icon as shown in below
dialog box

 Double click a circle representing the Seize Area to get its dialog box in the model
window. Select point, and add 3 points and finally drag each additional seize area inside
each box that represent the resource/worker
RUN SETUP
COMPARE THE RESULTS FROM BOTH MODELS

MODEL Total WIP Total time in Total waiting time Total Worker’s
(Work In system production/ Utilization
Process = number
number of processed
entities that ResourceNa
are waiting me.Utilizatio
and being n
served) System.Num Or
Resource berOut ResourceNa
Entity Entity name.Queue.Waitin Or fi 2 entity me.NumberB
type.WIP type.TotalTime gTime types = usy
entitytype1.N
umberOut +
entitytype2.N
umberOut

1 Average: Average: Average: 117 Average:

12.393 16.083 minutes 11.9174 minutes applications 0.78 (add
Maximum: Maximum: (add all waiting utilization of
21 27.208 minutes times of each Alfie, betty,
worker) chuck and
Maximum: doris then
divide by 4)
2 Average: Average: Average: 135 Average
applications
Maximum: Maximum: Maximum: