44 Telephoning ~ review Exercise 44.1 Vin/with 2 ftom 3 for 40n Soutof 6 on 7 back Bin Shack IO oer 1 with/for 12 up 13 up Wolf 15 for 16 of 17 with 18 into/back 19 on 20 by Exercise 44.2 1f 2¢ 39 4b Se 6a 7d an Exorcso 443 1 ast bear wth me, 2 Shall! putyou throush to. 3 Speaking 4 Would you lke to leave 8 message? 6 Lot me just read that back to you cal you back. Exercise 444 1 dike to speak 2 while try to connect you 3 How nice to hear from you 4 How are things in Athens 5 is this a good time fotak 6 lustaveme arnoment 7 Go ahead 8 The reason Iimealing is 9 Ithaught you might be 10 Ofcourse 11 Let me just check that) understand 12 Cant ust go over that again 13 Il.get back toyou 14 Is there anything ese 15 thanks forealing 16 1 been nice taking to you, too. Exercise 44.5 18 2¢ 3D 48 SC 6A 78 88 9A wo uc 2A 45 Emails - basics Exercise 45.1 1 frmrting with regard to 2 Please fea ree to contact me if. 3 Took forward ta hearing from you. _ 4 Thank you very much for sending your CV. _$ If can offer any further assistance, please, 6 (hope you'e well. 7 This is pst a quick note to 8 | as wondering if you could help me. 9 Fd realy appreciate it 10 Great to hear from you again. 11 Shall | send you a copy of..? Exercise 45.2 First emai Reason for writng / Cody of email ial comments / Friendly close Second emai: Pevious contact / Body of erall/ Final comments hed emai: riendly open Reason for writing / Request (oc Body of emai) / Friendly close Final comments Fourth email: Frienaly open / Body of email / Offer help / Friendly dose Exercise 45.3, Y great pleasure 2 very impressed 3 with regard 4 useful discussion 5 wondering 6 grateful for 7 hearing from 8 Asrequested 9 an attachment 10 relation to 17 don't hesitate 12 further assistance 13 re 14 Please 15 get back 16 Do you want 5 Sonny, | cn’ cate that. 7 exact, 8 Ilhaskherto 46 Emails - internal communication Exercise 45.1 16941" quick note remind / Please 3 lel know f advance / co-operation Exercise 46.2 1 heres / attached 2 Unfortunately significantly 3 want/to 4 Let/know /else 5 Shall Getback Exercise 45.3, 1 Tm pleased to tel you that... 2 tm sure you willbe pleased t0 hear that... 3 | would also ke to take the opportunty to tell you about... 4 Would all staff please note that be imerested to know that your valuable contibution. appreciate it. Exercise 46.4 te 2d 3b 4a Sh 69 71 Be Exercise 455 Email 1¢3 8 mall 2:24 + 69 femal 3:4a-+ 5h rail 4: 30+ 7F 5 | thought you'd 6 | would ke to thank you al for 7 Thanks again forall your help really 8.1m very grateful for everything you have done ANSWER KEY 47 Emails - commercial Exercise 47.1 stand 2 brochure/specications/range 3 particular /sutable 4 crew attention 5 meantime /hestate / directing. 6 Following /attached 7 delvered /latest_ 8 conditions / terms 3 shipping /imvoces 10 acknowledge Exercise 47.2 1PD 207 3PR 4P SPO SPR 7PD BPR 9P 100T 11PR 12P 13PD 14P ISP Exercise 473 1 ifyou have any further questions 2 I'm confident that we can supply 3 Lalo natice that you can pesscnalze 4 | would be happy to moke a sample 5 wwe do offer quantity discounts 6 | have been looking at your website 7 Ican flndno mention Of discounts 8 you need to set up a trade account Exercise 47.4 1 Ihave been looking at your website 2 1 also notice that you can personalize 3 |can find no mention of discounts 4m confident that we can supply 5 We do offer quantity discounts 6 you need to set up a trade account 7 | would be happy to make a sample 8 WF you have any further questions 48 Emails - customer issues Exercise 48.1 1 mony to tell you that | have to postpone our meeting next week, 2 Once again, please accept my sincere apologies for any inconvenience caused, 3m pleased to tell you that the items you crdeted are now instock. We wil be shinping your order today, 4 can assure you that we'e doing everything possible to resolve tis issue as quickly as possible. 5 You wil be pleased to hear that we're extending our onine sale for another week. 6 I've talked to the staf invohed and 'm confident that our procedures are robust and working Properly. 7 We reret to inform you that we cannot process your ‘order due to a large outstanding balance on your acount, 8 Thankyou very much for bringing this matter to my attention. Exercise 48.2 23/5 WINT Yao ware Exercise 483 1 reference 2 sill 3 delvery 4 assured 5 shipped 6 inconvenience 7 sales B insist 9 attention 10 satisfactory 11 forced 12 long-tenm Exercise 48.4 was very concemed to learn about the solate- delivery ofthe parts ‘whatyou ordered from us. IInave been spoken to our stat in the packing department and I'm tee confident thatthe goods left hee last week, Ian only assume that there isan issue with the court. | wil contact ws them personaly and make sue that they resolve ne this matter today, (Once aaain. please acceot thet my sincere apclocies for any inconvenience caused you. Should you have any seme questions, please do not hesitate o contact me, 49 Emails - arranging a visit Exercise 49.1 1d 2h 3c $a 59 6e 7f Bb exercise 49.2 Vin/in 2 off/for 3 on/ from/to 4 at/on Sin 6 at Tat 8 for/at/witn Exercise 49.3, Vlose 2 be annulled Exercise 49.4 sdopped me off / checkin / excess baggage charge / through / queue / gate /nush board / turbulence / touched down / picked frark stuck / ‘Fp me off / recat / early night at12 ANSWER KEY Exercise 49.5, 1 freeway Zeit 3 signposted 4 on 5 for 6 miss 7 Tum 8 past 9.down 10 blocks 11 on 12 main 13 follow 14 for 15.00 50 Emails - review Exercise 50.1 4 feel contact 2 Shall 3 wonder 4 offer / hesitate 5 remind 6 know/do 7 would/take & appracate 9 note 10 pnstpnne 11 welcame /dscise 12 send 13 take / resolve M4 notice 18 assure 16 offer 17 insist 18 click 19 acknowledge 20 accept Exercise 50.2 aS/7/9 3/8 2/10 d)1/4/6 @) 14 M1 /M6/18 9) 12/19 H 13/17) 15/20, Exercise 50.3 Vnote 2 remind 3 finained 4 attached 5 event B attend 7 get back 8 cooperation Ire 10 put 11 cieulate 12 makesute 13 tell 14 done Exercise 50.4 ye 2h 3g 4n $i 6d 7a 8c 9j 101 if 2b Tm ak Exercise 50.5 Twith /to 2 in/to 3 for 4 for S back/to 6 on /over Tin Batlin 9 Infor 10 about/fom 11 in 12 for/of 13 by/at 14 on 15 with Exercise 50.6 1 going 2 wondering 3 requested 4 caused § Following 6 doing 7 mace heating 9 using 10 concerned 11 getting 12 buying 13 attached 14 forwarded 51 Presentations - opening Exercise 51.1 1 Onbehalf of BCC Vd ike to .. 2 Can everyone see at the back? 3 Just afew words about myself 4m in charge of public relations 5 Vdlike to show you... 6 Ml talk about our market and how 7 Vil move on ta douse stoic 8 We fous oe tainy ow products... 9 Il give you alte tecnica background 10 Let's begin with this fst side Everdise 51.2 te 2e 3h 4b Sf 69 7a 8¢ Exercise 51.3, Th 2e 3i 49 Se 6] 7a Bd Gk 10b nt wt Exercise 51. T discuss "2 ge 3 show 4 tak 5 report 6 look 7 Mill Bake 9 bing 10 make 11 outline 12 deal 52 Presentations - main body Enorcce 624 Weeds 2 mentioned 3 comeback 4 dioress 5 inmore detal 6 concrete example 7 focuson 8 stress 8 As/can see 10 highlight 11 Whatis 12 relate /comext evercse 52.2 1 havea lock 2 highight two things 3 notice 4 youcan see how 5 My ovm ew 6 emphasize 7 atthispoint & lets goon Exercise 52.3 1 As the wind passes over these they act ike airfoils and this generates lift? and turns the structure asa whole. 2 Its more ficient n ters of energy production, and its aso move stable wth itssolid base. Exercce 52.4 Ttmove onto 2 talk abour 3 del with 4 turn my attention 20 5 take alook at 6 explain 7 cover B-consider 9 mention 10 focus on 53 Presentations - closing and questions Exercise 53.4 1 that coverseverything 2 the next steps 3 took at some options 4 theres the option to 5 generated a lt of cscussion 6 may be forced 7 would lead 10 8 some difficult decisions 9 our jobs to consider 10 give the floor Exercise $3.2 {point 2 expbin 3 experienced 4 for § opinion © catch 7 scope afterwards 8 glad 9 on 10 must come Tr spectic “T2-comment 13 hand/back 14 correctly Exercise 53.3 178 b) 26/11/14 ars 95/10 har 7/13 54 Presentations - trends | Exercise 54.1 1 grow/expand 2 fall/drop 3 improve / recover 4 stay the same /be stable § move higher/ nse 6 level off /stabze 7 stvink/contact 8 edge down /dip Exercise 542 boom /erash 2 double/halve 3 edge up ip 4 giow/shink § improvey/deteriorate 6 peak hit alow 7 stay the same /vary& rise fll Exercise 54.3 . | went up/ gone uo 2 orew/ grown 3. rasd/risen 4 fel/fallen 5 growth 6 expansion 7 contraction B improvement 9 recovery 10 vatiation 11 hall 12 deterioration Exercise 54.4 T rapid 2 gradual 3 sluggish 4 enormous $ moderate 6 sight 7 excellent 8 encouraging 9 disappomting Exercise 545 {slow growth 2 significant ise 3 rapid deterioration 4 slghtimprovernent 5 considerable vatation Exercise 54.6 Tfom Zot 2% 4by Zin Get Exercise 54.7 T have seen 2 iscausing 3 willbring 4 was 5 were ising 6 had aveady begun 55 Presentations - trends Il Exercise 55.1 1 Because of our... 2 Because ofwe cut... 3 due to our increased... 4 aresuitof cur... 5 resulted in a significant 6 resuited of from difficult... 7 whereas it fell... 8 Moreover they... 9 Inspite af the fact that... 10 Despite we delaying Exercise 55.2 1 dueto 2 even though 3 Insite of 4 asa result 5 However 6 Moreover Exercise 55.3 1d 2a 3e 4¢ 56 Exercise 55.4 ax 2 highlight 3 reached apeak 4 have been tat 5 aslight increase 6 Notice 7 Inline with 8 more rapidly S roughly 10 while 11 implications 12 Although 13 highly tkely: 14 leadto 56 Presentations - review Exercise 56.1 1b 29 3h 44 Sa 6c 71 Be 9] Wi Wp 2k 13m wr wt wel i7q 1A 195 200