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In this article Payment issues impacting customers in

Why did my subscription payment
fail?
India
How can I renew my subscription? Harriet
Updated 1 month ago
When do you expect to have
updated payment options
available?

Note

Everand and SlideShare users' subscriptions will also be processed by Scribd,

Inc.

December 21, 2021

Recent changes to billing regulations are a ecting Scribd, Inc. customers in India. For
answers to some frequently asked questions, read on.

Why did my subscription payment fail?

As of October 1, 2021, banks across India began complying with the Reserve Bank of
India’s (RBI) new rules and systems that impact recurring transactions, including
subscriptions and bill payments. As a result, many India card issuers are not processing
some recurring foreign transactions.

How can I renew my subscription?

For customers residing in India, credit cards that were issued in countries outside of
India may remain able to process renewals. If you have one, we recommend using it.

Additionally, you can try to renew your subscription using either Apple Pay or Google
Pay. While we cannot guarantee that will work, we have seen the highest level of success
with these payment options.

Our article on updating your payment details provides step-by-step instructions for all
payment methods.

When do you expect to have updated payment options

available?
We are working hard to develop a new system to support payments for customers in
India, however we are unable to provide an anticipated launch date. Scribd, Inc. is
committed to our subscribers across India, and we will share further information as
soon as we can.

If you have additional questions, please contact our support team for assistance.

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