CHAPTER ONE

INTRODUCTION

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1.1 Background of the Study
As a student of Masters of Business Administration (MBA) everyone has to conduct a
practical orientation in any organization fulfilling requirement of the 12 weeks internship
Program. The main purpose of the program is exposing the student to the real world
situation. This report is done as a partial requirement of the internship program for the
MBA students. This report is prepared for the internship program consisting of a major in
depth study of the total banking business of Al Arafah Islami Bank Limited. Practical
knowledge is fundamental for the application of theoretical intelligence. Bearing this in
mind and internship program was being included in the MBA curriculum. The goal of this
analysis is to expose the student in the organizational work situation and also to provide
an opportunity for applying classroom learning in practice. This report is a compulsory
component of the successful completion of Internship program assigned in MBA of
Uttara University. My opportunity to complete my internship was in Al Arafah Islami
Bank Limited (AIBL). After the practical part of internship, I am assigned to prepare this
report on the basis of my experiences. I prepared this report on a specific topic of “Loan
And Advance of Al Arafah Islami Bank Limited (AIBL)”. This is a reflection of
academic knowledge through practical work experience. Since, I was an intern in Al
Arafah Islami Bank Ltd., Azampur Branch my greatest binding was to gather information
from the different department to complete my internship report but I am Thankful to my
Supervisor and whole Al Arafah Islami Bank Limited (AIBL) Azampur Branch, Uttara
who helped me through this internship.

1.2 Objectives of the Study

Objective of this report includes two types of objectives. They are broad objective and
specific objectives. A broad objective and some specific objectives are included in this
report. They are:

1.2.1 Broad objectives

The broad objectives of the study is to evaluate and analyze “Loan And Advance of Al
Arafah Islami Bank Limited (AIBL)”.

1.2.2 The specific objectives of the study are given as:

1. To discuss the classification of Loan given by AIBL and analyze their
performance.
2. To discuss the lending procedure of Al Arafah Islami Bank Limited.
3. To explain the loan disbursement procedure of Al Arafah Islami Bank Limited.
4. To analyze the trend of loan and advances over the year.

2
1.3 Major Difficulties faced for accomplishing Internship
Lack of time
The time period of this study is very short. I had only 12 weeks in my hand to complete
this report, which is not enough.

Didn’t have access in loan and treasury dept.

In my internship I was working in the customer service department since last three month.
They didn’t send me to any other department like General Banking department.

Problem in data collection

There were not enough data available for prepare this report. I asked about the latest
annual report but, they said they don’t have. I also searched there website but there is no
latest data available which I need to prepare this report.

Lack of experience
There was lack of experience in collecting information. Because I never work before in a
bank.

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 CHAPTER TWO
COMPANY PROFILE

4
2.1 Company Profile
Al-Arafah Islami Bank Limited is a Joint Venture Public Limited Company engaged in
commercial banking business based on Islamic Shariah among the private sector Banks in
Bangladesh. Bangladesh is one of the largest Muslim countries in the world. The people
of this country are deeply committed to Islamic way of life as enshrined in the Holy
Qur'an and the Sunnah. Naturally, it remains a deep cry in their hearts to fashion and
design their economic lives in accordance with the precepts of Islam. The establishment
of Al-Arafah Islami Bank Limited on 18 June 1995, is the true reflection of this inner
urge of its people, which the opening ceremony took place on 27 September 1995. It is
committed to conduct all banking and investment activities on the basis of interest-free
profit-loss sharing system. In doing so, it has unveiled a new horizon and ushered in a
new silver lining of hope towards materializing a long cherished dream of the people of
Bangladesh for doing their banking transactions in line with what is prescribed by Islam.
Some other Islamic banks, financial institutions, government bodies and eminent
personalities of the Middle East and the Gulf countries, Al-Arafah Islami Bank Limited
has by now earned the better position of a leading private commercial bank in
Bangladesh.

2.1.1 Brief Profile of the Company

Al-Arafah Islami Bank at A Glance
Name of the Bank: Al-Arafah Islami Bank Limited.
Legal Identity: A public limited company registered in Bangladesh on
18 June1995, under thecompaniesAct1994and enlisted in
th

Dhaka Stock Exchange Ltd &Chittagong Stock Exchange

Ltd.
Official Logo

Nature of Business: Commercial Banking based on Al-Quran & Sunnah.

Registered Office: Head Office:
36, Dilkusha (6-9 Floor) C/A,
Dhaka-1000, Bangladesh
SWIFT ALARBDDH
E-Mail: info@al-arafahbank.com
Website: www.al-arafahbank.com
Date of Registration 18 June, 1995
1st Branch Motijheel Branch, Dhaka

5
 Opening Ceremony 27 September, 1995
Authorized Capital 15,000.00 Million
Paid-up Capital 9,469.58 Million
Local Partnership of 100 %
Capital
Equity 19,236.07 Million
Deposit 169,887.08 Million
Number of 55,427
Shareholders
Number of Branch 153
Table: 1.1: Company Profile

Mission, Vision, Strategy Statement of AIBL

Mission of AIBL
 Achieving the satisfaction of Almighty Allah both here& hereafter.
 Proliferation of Shariah Based Banking practices.
 Quality financial services adopting the latest technology.
 Fast and efficient customer service.
 Maintaining high standard of business ethics.
 Balanced growth.
 Steady& competitive return on shareholders’ equity.
 Innovative banking at a competitive price.
 Attract and retain quality human resources.

Vision of AIBL
AIBL’s vision is to always strive to achieve superior financially performance, be
considered a leading Islamic Bank by reputation and performance. So it tries to
 To operate based on Islamic principles of transactions along with ensuring
justice and equity in the economy.
 To be a pioneer in Islami Banking in Bangladesh and contribute significantly to
the growth of the national economy.
 To improve Banker customer relationship through improving customer service
 To develop now and innovate product/service through integration of technology
and policy and principle.
Strategic Objectives of AIBL
 To ensure customers' satisfaction.
 To ensure welfare oriented banking.
 To establish a set of managerial succession and adopting technological changes to
ensure successful development of an Islamic Bank as a stable financial institution.

6
  To prioritize the clients welfare.
 To emerge as a healthier & stronger bank at the top of the banking sector and
continue stable positions in ratings, based on the volume of quality assets.
 To ensure diversification by Sector, Size, Economic purpose & geographical
location wise Investment and expansion need based Retail and SME/Women
entrepreneur financing.
 To invest in the thrust and priority sectors of the economy.
 To strive hard to become a employer of choice and nurturing & developing talent
in a performance-driven culture.
 To pay more importance in human resources as well as financial capital.

Products & Services of Al-Arafah Islami Bank Limited

The Bank has wide range of product line to suit the need of the strata. In addition to
convention product both Asset and liabilities sides the Bank offers special products for its
customer. This are-

1. Al-Wadeeah Current Account

2. Mudaraba Savings Account
3. Mudaraba Short Note Account
4. Mudaraba Term Deposit Account
5. Mudaraba Hajj Savings Scheme
6. Mudaraba Special Savings (Pension) Account
7. Mudaraba Monthly Profit Deposit Scheme
8. Mudaraba Muhor Savings Scheme
9. Mudaraba Waqf Cash Deposit Account
10. Mudaraba Foreign Currency Deposit Account
11. Mudaraba NRB Savings Bond (MNSB)

7
2.2 Description of section where I worked

I got an opportunity to learn and work at Al Arafah Islami Bank Ltd., 24 years old private
sector bank as an intern for the Summer Semester. It started on 20 th May, 2019 with me
reporting at the Azampurr Branch. The Manager welcomed us and asked for a brief
introduction of my selves.

Then the manager introduces me to all the permanent employees of Al Arafah Islami
Bank Ltd., Specially my supervisor Md. Shariful Alam, First Assistant Vice President and
Manger working in the customer service department. It’s a great experience & pleasure
for me to work as an intern in Al Arafah Islami Bank Ltd (AIBL), Azampur Branch,
Uttara, Dhaka.

8
 CHAPTER THREE
DATA COLLECTION AND
PROCESSING

9
3.1 Data Description
The study methodology included observation of their work procedure, analysis of their
information input forms and their output documents, face-to-face communication with the
clients, interviews of relevant Al Arafah Islami Bank Limited AIBL officials. As per
study objectives mentioned, the information used in this study has been received from the
following sources:

3.2 Ways of Data Collection

In order to make the report more meaningful and presentable, two sources of data and
information have been used widely.

SOURCE OF DATA

PRIMARY SECONDARY
DATA DATA

Figure : Sources of data

Primary Source
Practical desk work.
Face to face conversation with the respective officers and clients.
Collect ratios from Audit department

Secondary Source
Azampur branch investment data (monthly and yearly balances)
Annual Report of AIBL
Investment Manual of AIBL
AIBL’s records
Official website of the AIBL

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3.3 Data Processing Methods
Data Processing & Analysis:
Collected information have then processed & compiled with the aid of MS Word, Excel
& other related computer software. Necessary tables have been prepared on the basis of
collected data and various statistical techniques have been applied to analyses on the basis
of classified information. Detail explanation and analysis have also been incorporated in
the report.

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 CHAPTER FOUR
DISCUSSIONS ON THE STUDY
OBJECTIVES

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4.1 To discuss the classification of Loan given by AIBL and
analyze their performance.
Classified loan is non performing loan when payments of interest and principal are past
due by 90 days or more, or at least 90 days of interest payments have been capitalized,
refinanced or delayed by agreement, or payments are less than 90 days overdue, but there
are other good reasons to doubt that payments will be made in full. (IMF)

Year Classification % Loan

2012 1.03%
2013 2.39%
2014 4.92%
2015 2.81%
2016 2.28%

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Non-Performing Loan (NPL) Ratio:
AIBL utmost care and attempt was to bring down NPL position. Targeting the aim, the
bank worked constantly with all stake-holder as per strategy and finished 2016 with NPL
ratio of 2.45% leaving behind 3.12% of previous year. This indicates that the bank’s risk
management practice and prudent credit policy are working fruitfully, where the strength
of a policy or strategy lies. The bank’s treatment for the non-performing asset was not
normal but professional according to nature and need of that accounts. This indicates the
bank’s rise in credit risk management capability and prudence credit policy working
effectively.

Year Non-Performing Loan Ratio of

AIBL
2012 2.41%
2013 3.02%
2014 4.58%
2015 3.12%
2016 2.45%

Comment:
From the above figure, it can easily be understand that from 2012 to 2013 the NPL to
total loans ratio was in steady rate. However, in 2014 this ratio increases marginally
higher than the previous year’s which indicate the banks performed a low quality risk
management policy.

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Loan Loss Provision Ratio:
Bank use LLRP ratio to define the quality of its asset and how well it protects itself from
losses caused by problematic loans. The higher this ratio, the better the bank is handling
itself regards to loans. It will also indicate the performance of the managers because it is
the duty of them to make this ratio lower as much as possible.
Provision for loan loss ratio = (Provision for loan losses/Gross non-performing loan)*100
Table : Loan Losses Provision ratio (LLPR) of Al Arafah Islami Bank Limited
Year Gross non- Provision for Loan Loss
performing loan loan losses Provision ratio
2012 960.02 134.25 13.98%
2013 1,534.31 34.64 2.25%
2014 2,503.84 423.96 16.93%
2015 2,470.36 144.31 5.84%
2016 2,614.76 129.98 4.97%

Comment:
Al Arafah Islami Bank Ltd. is able to reduce its provision for loan loss ratio y in the year
2013 & 2014, but it is not able to further reduce the provision of loan loss in the year
2014 which is visible from the graph. It indicates the quality of the loan is weakening. But
from 2015the quality of the loan is being strong.
4.1.1 Performance of Credit Risk Management on the Basis of Amount of
Unclassified Loans and Non-Performing Loans:

15
 Non-Performing Loans can be classified into different varieties usually based on the
“length of overdue” of the said loans. NPLs are viewed as a typical by-product of
financial crisis: they are not a main product of the lending function but rather an
accidental occurrence of the lending process, one that has enormous potential to deepen
the severity and duration of financial crisis and to complicate macroeconomic
management. This is because NPLs can bring down investors’ confidence in the banking
system, piling up unproductive economic resources even though depreciations are taken
care of, and impeding the resource allocation process. For this reasons, a bank’s Credit
Risk Management performance can easily measure by analysing present balance of NPL
or in other words by analyzing the year by year ratio of loans which are grouped on basis
of classification rules in the total Loan and Advances.
Standard Loan:
Standard loan is an unclassified loan. These types of loan accounts are performing
satisfactorily in the terms of its installments and no overdue is occurred.
Table: Standard Loan of Al Arafah Islami Bank Limited from Year 2012 to Year 2016
Year Total Loans Amount of (Amount of Standard Loan / Ratio of
and Advances Standard Total Loans and Standard Loan
(Taka in Loan (Taka in Advances)*100 to Total Loans
millions ) millions ) and Advances
2012 39,800 38,193.37 (38,193.37/39,800)*100 95.96%
2013 50,802 48,790.88 (48,790.88/50,802)*100 96.04%
2014 54,616 54,639.85 (54,639.85/54,616)*100 100.04%
2015 79,280 78,039.37 (78,039.37/79,280)*100 98.43%
2016 106886 104,905.68 (104,905.68/106886)*100 99.08%

Comment: From the above figure in can easily be understands that, from 2012 t0 2013
the NPL to that loans ratio was in steady rate. However, in 2014 this ratio increases
marginally higher than the previous year which indicate the banks performed a low
quality risk management policy.

Sub Standard Loan:

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Sub Standard –SS is a classified loan. The overdue period of this type of loan is 180-269
days.
Table : Sub Standard Loan from Year 2012 to Year 2016
Year Total Loans Amount of (Amount of Ratio of
and Advances Sub- standard Loan Amount of Sub- Sub-
(Taka in to Total Loans and standard Loan / Total standard
millions ) Advances Loans and Loan to
(Taka in millions ) Advances )*100 Total Loans
and
Advances

2012 39,800 139.51 (139.51/39,800)*100 0.35%

2013 50,802 511.78 (511.78/50,802)*100 1.01%
2014 54,616 817.85 (817.85/54,616)*100 1.49%
2015 79,280 557.21 (557.21/79,280)*100 0.70%
2016 106,886 357.54 (357.54/106,886)*100 0.33%

Comment:
From the above figure, we can say that in year 2014 the ratio of Sub-standard loan to total
loan and advances were the highest.
Doubtful Loan:
This classification contains where doubt exists on the full recovery of the loan and
advance along with a loss is anticipated but cannot be quantifiable at this stage. The
overdue period of this type of loan is 270-359 days. This type of loan is an example of
classified loan.

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 Table Doubtful Loan from Year 2012 to Year 2016
Year Total Loans Amount of (Amount of Doubtful Loan Ratio of
and Advances Doubtful / Total Loans and Doubtful Loan
(Taka in Loan Advances )*100 to Total Loans
millions ) (Taka in and Advances
millions )
2012 39,800 203.42 (203.42/39,800)*100 0.51%
2013 50,802 383.82 (383.82 /50,802)*100 0.76%
2014 54,616 291.87 (291.87/54,616)*100 0.53%
2015 79,280 168.43 (168.43/79,280)*100 0.21%
2016 106,886 214.77 (214.77/106,886)*100 0.20%

Comment:
Although the ratio of doubtful loan to total loan and advances continuously decreased
since 2014, the ratio increased in 2013.

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Bad/Loss Loan:
Bad/Loss Loan is a particular loan and advance fall in this class when it seems that this
loan and advance is not collectable or worthless even after all the security has been
exhausted. This type of loan is not recovered within more than360 days. This type of loan
is another example of classified loan.

Table: Bad/Loss Loan of Al Arafah Islami Limited from Year 2012 to Year 2016
Year Total Loans Amount of (Amount of Doubtful Ratio of
and Advances Doubtful Loan Loan / Total Loans and Bad/Loss Loan
(Taka in (Taka in Advances )*100
millions ) millions )
2012 39,800 617.096 (617.096/39,800)*100 1.55%
2013 50,802 638.73 (638.73/50,802)*100 1.26%
2014 54,616 1,394.12 (1,394.12/54,616)*100 2.55%
2015 79,280 1,744.73 (1,744.73/79,280)*100 2.20%
2016 106,886 2,042.46 (2,042.46/106,886)*100 1.91%

Comments:
Although the ratio of doubtful loan to total loan and advances increases since 2012, the
ratio continuously decreases from 2013. It is a good sign of risk management of AIBL as
the ratio is decreasing.

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4.2 2. To discuss the lending procedure of Al Arafah Islami Bank
Limited.
4.2.1 Principles of Sound Lending
It should be clearly understood that the criteria/principles are not inflexible laws & are
given as guidelines for protecting credit. In a practical competitive world, risks are
defined, accepted and credit is often granted even though a proposal does not strictly with
some of the criteria described below:
The basic lending criteria can be considered as eight main headings, as follows:
 Principle of Safety
 Principle of Liquidity
 Principle of Purpose
 Character and ability of the borrower
 Principle of Security
 Principle of profitability
 Source of repayment
 Principle of National Interest
Each of the headings will now be discussed further in the following paragraph:

Lending- deposit Ratio:

Lending-Deposit Ratio measures the portion of Deposit is in the form of loan and
advances. The greater the ratio the better for the organization.

Year Percentage
2012 83.50%
2013 91.55%
2014 84.36%
2015 80.00%
2016 86.54%

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Comment:
From the figure it can be said that the collection of deposit in increasing year by year that
form into loan & advances increasing year by year subsequently. But the lending-deposit
ratio is not increase every year. Graph sows the 2012 to 2013 this ratio increase but 2014
& 2015 it is decrease again 2016 this ratio is increase. So deposit collection & loan
provide is increase but growth rate is fluctuate every year. It is seen that the ratio is
greater in 2013, which was 91.55%. Sometimes the greater this ratio leads to liquidity
risk.

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4.3 3. To explain the loan disbursement procedure of Al Arafah
Islami Bank Limited.
DISBURSEMENT
o Accepted sanction letter from borrower
o Documentation
Accepted sanction letter from borrower:
Borrower accepted all term/condition of banks procedural and signed those all papers.
Return all papers for future document.
Documentation:
Security document are prepared in accordance with approval teams and are legally
enforceable. Standard loan facility documentation that has been reviewed by legal counsel
should be used in all cases. Exceptions should be referred to legal counsel for advice
based on authorization from an appropriate executive in CRM.
Common compulsory Document:
o A letter of acceptance about the term and condition laid down in sanction.
o Promissory note
o Letter of arrangement.

22
4.4 To analyze the trend of loan and advances over the year.
Total loans and advances performed by AIBL. are quite satisfactory and are maintaining
an increasing trend over the years. The below graph shows, in 2016, the amount increased
significantly than the previous years.
Year Loan & Advance
2012 39,800
2013 50,802
2014 54,616
2015 79,280
2016 106886

Comment:
The above graphical representation indicates that the amount of total loans and advance
of AIBL in the year of 2012 to 2016 was respectively BDT 39800, 50802, 54616, 79280
&106886 Taka (million). Over the five years from the year 2012 to 2016 almost all the
years the amount of loans and advance has been increased. So it can be said that there is
an increasing trend or upward trend over the last five years in the total loan facility
provided by AIBL.

23
 CHAPTER FIVE
FINDINGS, RECOMMENDATIONS AND
CONCLUSION

24
5.1 Findings
Al-Arafah Islami Bank Limited is in the midst of an intense competitive environment of
financing industry. Bank and non-bank solution to finance businesses are being
introduced regularly. From the report I get some positive and negative findings about
AIBL. The findings are necessary for bank to take corrective measure. So we disclose the
findings below:
 AIBL’s loans and advances both in urban area and rural area increases over the year.
That means they are more concerned both in urban and rural area to provide loans
and advances.
 From the analysis we have seen that in 2016, AIBL’s recovery rate was 88.40% it
was 18.4% higher than the previous year.
 In 2016, AIBL’s non-performing loan was 1.87% on its total loan which was higher
than the previous year.
 Interest income on loans and advances is increasing year by year.
 Al-Arafah Islami Bank Limited keeps lower provision for classified loans and
advance
 The level of credit risk of AIBL is in moderate level. The amount of total loans,
unclassified loans and classified loans is in increasing trend. Al-Arafah Islami Bank
Limited maintains good amount provision against the classified loans.
 Relationship between Loans & Advances and Banks profitability is positive.
Therefore, it can be said that effective CRM can contributes on Bank’s financial
performance.
 The Branch manager of AIBL has limited power in case of sanctioning the SME loan
or other kind of loan & Advances so he has to take approval from the head office.
Therefore it consumes much time & may result in losing customer.
 With the implementation of new assessment tool or system in SME, sometime the
employee face problem to operate the system.
 Sometimes I have identified that the departments are not correlated with each other.
Therefore it becomes a challenges when information is not readily available for
executing the assign task.
 The Bank make highest portion of investment in other Industry. So they successfully
diversified their investments.

25
5.2 Recommendations
Banking sector is now a more competitive. Each bank wants to capture maximum market
share and to become a market leader. Like Al Arafah Islami Bank Ltd. Also wants to be
market leader. I think they have capability to be market leader. So, based on findings it
can be recommended to progress in future, AIBL.
 AIBL should employee more good & talented professionals & train up employees
properly for better understanding of various loan offer to the customers.
 The SME sector loan is increasing, They should try to continue this for inspiration of
new entrepreneur.
 They should give more concentration on agriculture sector as their participation of
agriculture loan is lower in compare to other sector.
 Deposit-Loan ratio of Al Arafah Islami Bank ltd. shows that their ability to provide
loan is strong. The average growth rate is 85.19%. It should be taken.
 As from the graph we have seen that the bank is providing a large portion in
unproductive sector, which is not a good sign for our economy. So the bank should
pay more concentration on productive sectors like industrial loan instead of
unproductive sector car loan.
 The bank Should try to increase its loans quality by accelerating its a recovery
policy.
 In AIBL, Azampur Branch the service provided by credit department are highly
appreciated and customers very satisfied with the service.
 AIBL should introduce more innovative policies & offers that are affordable,
available & easily understandable to clients , which also fulfils the expectations of
the client.
 The Bank has to increase their advertisement and also increase their social activities.
So they have to explore their name to the people that every pone can know about the
AIBL.
 The Bank concentrates in other division to diversify their investment in all division.

26
5.3 Conclusion
I have tried to present an overview of Loan and Advance of Al-Arafah Islami Bank
Limited. The required data are collected from face to face conversation with the manager
& employee if AIBL Data about the organizational background is collected from given
web site, annual report of AIBL Loan and Advance reflects the degree of risk of
repayment involved with the borrower. Since banks and financial institutions play an
important role in the progress of national economy, it is the duty of our bankers to
manage their loan portfolio very carefully. Our national economy has been suffering
enough for the misuse of banks’ money in loans and advance and wastage of public
assets. This is the high time to manage the public assets effectively and contribute to the
nation’s progress. In achieving the aforesaid objectives of the bank, credit operation is of
Paramount importance as the greatest share of total revenue of the bank is generated from
it, maximum risk is cantered in it and even the very existence of bank depends on prudent
management of its credit portfolio.
From my part, I would like to suggest, a bank requires some special personal traits that
not every bank possesses. Among the most important of these are honesty, reliability,
thoroughness and willingness to always be open to new ideas and new ways of meeting
customer needs.

27
 CHAPTER SIX
INTERNSHIP EXPERIENCE

28
6.1 Work, workflow, People Met & my own Experience
As a MBA student, I was granted the opportunity as part of my degree program to
complete an internship at Al-Arafah Islami Bank Ltd. of my choice. The internship had a
few requirements including working 35 hours per week, for a minimum of 12 weeks. The
majority of my work would be real work like the organization’s employees, as opposed to
filing papers and refilling coffee cups all day for three months. The internship was
beneficial to me for a number of reasons. To begin with, I learned basic responsibilities of
a job such as being on time, keeping a near perfect attendance record, and knowing that if
I did not finish my work there were real consequences. I learned to be my own boss; the
responsibility was now on my shoulders. This was very different from completing
assignments for classes in college because in college you get a syllabus, you have friendly
reminders from your Teachers, Madam and classmates, and you are generally given extra
time if something comes up. In the internship, I got a little taste of how that all ends when
you get a real job; everyone expects you to be an adult by then and delegate your time
properly. Time management is a necessary skill that develops through internships.
First day of internship was an induction program where I was introduced to AGM of
Azampur branch, my mentor Principle officer (PO) and some other employees with
whom I had to work. I was very excited after my first meeting with my mentor as he is
very inspirational, work oriented and I always looked forward for an interaction with
him.
I worked in Customer service section of AIBL. Azampurt Branch. In customer service
section I opened customers’ accounts & writing the deposit slip, writing the Bank Draft
cheque, & credit voucher of customers. I also take cheque requisition & provide the
cheque book to the customer. A Cheque requisition can also be attached to a vendor
invoice where it is necessary to alert Accounts Payable of any special instructions
pertaining to that invoice, such as special mailing instructions or special payment
requirements (i.e. wire transfers).
As mentioned earlier, an internship does so many things at once, and by the time you
finish yours and look back, the distance you would have traveled along this journey will
only just have begun to become clear. The growth, grit, and drive that you will develop
from this exposure cannot be learned in a classroom. It comes from falling down without
anyone there to pick you up, but not with your career on the line. It seems scary, and it is
at times, but the growth you experience is priceless. Internships help secure future jobs,
build lasting networks.

29
6.2 My Job Responsibilities
 File documentation: File documentation is one of the main responsibility regarding
my internship in this organization. I had to collect, and arrange, various types of
official document according to their importance. For this purpose I had to coordinate
with different department of Al-Afrafah Islami Bank Limited.
 Data collection: I had to go to the field for collecting various types of task related
information, which are very much essential for successful arrangement of a product.
Through field visit I had determine the total output regarding the expectation of a
ABL products.
 Coordination among department: I had to coordinate with different department of
the organization.
 Arraigning material for the in house meeting: There were a huge number if
meeting during my internship in my organization. I had to collect different types of
materials for those meetings.
 Entry of information in office document and soft copy: I had to input office
documents and update the office document. Data entry and database management is
remarkable of them.
6.3 Linkage between work-Internship topic
There few specific responsibilities I have performed. These are:
Back to Back L/C opening: Sometimes to complete export exporters have to buy raw
material and accessories from another supplier by opening Back to back L/C which is
back to back L/C. It is new credit in favor of another beneficiary. Sometimes beneficiary
seller of a credit himself is unable to supply goods specified in the L/C and required to
purchase from another supplier by opening second credit.
Working at Al-Afrafah Islami Bank Limited. was a great experience for me. I have learnt
many things from them. From my little knowledge what I have observed and some
recommendations are as follows:
Boss and subordinates relationship: I observed that between boss and subordinate has
friendly relationship for some cases. But there are also some traditional boss exist whose
only need order and work. They just don’t much talk with subordinate without any works.
But there are more leaders whose have power to control their subordinate with motivation
and caring.
Organizational culture and behavior: Organizational culture and behavior is well
maintained. In any organization there much more need ethical culture and behavior than
paper rules and regulation in Al-Afrafah Islami Bank Limited. I saw that it is very good.
Every employee have positive attitude about their office culture and behavior.

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 REFERENCES

Books

1. Activities of Bank and Financial Institutions, 2005-2006. Economic Dept,

Ministry of Finance, People’s Republic of Bangladesh.
2. Barrie Dale and Heather Bunney: Total Quality Management, (1st
edition).Blackwell Publishers Ltd.
3. Dotchin, J.A. & Oakland, J.S. (1994). Total Quality Management in Services Part
2: Service Quality. International Journal of Quality & Reliability Management,
11(3).
4. Feigebaum, A.V. (1986) Total Quality Control, 3rd edition. McGraw-Hill, New
York.
5. Malhotra, N.K. (2003). Marketing Research, (3rd edition), Prentice-Hall.
6. Michael J. Fox, (1993): Quality Assurance Management, (1st edition)
CHAPMAN & HALL.
7. Parasuraman, A., Zeithaml, V., & Berry, L.L. (1998). SERVQUAL: a multiple-
item scale for measuring consumer perceptions of service quality. Journal of
Retailing,64(1), 12-40
8. Research Methodology, By-Richard Daniel & John Morgan, Published in USA,
2005 By
9. Annual Report of Al-Arafah Islami bank Ltd. 2016

Website:
 www.al-arafahbank.com
 www.wikikipidia.com
 www.bangladesh-bank.org.bd

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