Module 1

Airport Handling Manual (AHM)

Objectives You’ll Learn in this Module

Ê Explain IATA Airport Services Role
Ê Describe the Standard setting process
Ê Describe the Airport Handling Manual contents

Copyright © 2011 IATA 2

 Module Topics We’ll Cover
Ê IATA Airport Services responsibilities
Ê Airport Services Consultancy Team
Ê Industry Activities
Ê Standard Setting process
Ê AHM standards
Ê AHM overview
Ê AHM tool box

Copyright © 2011 IATA 3

IATA Airport Services Responsibilities

Ê Management of IATA Ground Handling Activities
Ê Passenger and Baggage processing standards
Ê Industry Systems: Worldtracer
Ê Authors of the IATA Ground Handling Manual
Ê Support IATA Ground Handling Council
Ê Ground Handling Consultancy projects
Ê IATA Service Delivery Standards Certification
Ê Feasibility Studies
Ê Strategic Business Planning

Copyright © 2011 IATA 4

 IATA Airport Services Responsibilities
Ê GH Contracts, Service Level Agreement training
Ê Airport Handling Quality Audits
Ê Passenger Services Training
Ê Safety Management Systems
Ê Airside Safety Audits/Training
Ê Cost Management and GH
Ê GH Business Processes
Ê GH Cost Studies/Staff Planning
Ê JAR-OPS Audits

Copyright © 2011 IATA 5

IATA Airport Services Team

Ê The Airport Services Team is actively involved in all
Ground Handling matters and related publications, as
well as consultancy projects.
Ê The Team is based in Geneva.

Copyright © 2011 IATA 6

 Industry Activities
Ê Passenger Services Conference Î PSCM
Ê Resolutions/Recommended practices; Development
and maintenance of passenger services standards
and procedures
Ê Airport Services Committee Î AHM
Ê Ground Handling Council Î AHM WG
Ê Working Groups

Copyright © 2011 IATA 7

Industry Activities
IATA Ground Handling Council: GHC
Ê International GH executives Principal forum

Ê Membership over 400 organizations providing ground

handling services to airlines world-wide: IATA & non-
IATA airlines, ground handling companies, airports,
participants in IATA Partnership Programs, other
parties with an interest in ground handling matters
Ê GHC reviews work submitted by the working groups,
votes to approve or disapprove

Copyright © 2011 IATA 8

 Passenger Services Conference
IATA Airlines

Common Use Self Service Airport Services Committee

CUSSMG IATA Airlines

IGHC Load Control Baggage Working Group

Airlines and Handlers LCWG BWG

Airside Safety
ASG Radio Frequency

Ramp Equipment
RAMPSG

Agreements
AGSA

Copyright © 2011 IATA 9

Airport Services Committee

Ê The main activity of the Airport Service Committee is
to provide overall policy direction and general
management for all of IATA’s airport services
activities.
Ê Read AHM Introduction 2.1 Objectives

Copyright © 2011 IATA 10

 Common Use Self Service (CUSS)
Ê CUSS stands for Common Use Self-Service. It is a
shared kiosk offering convenient passenger check-in
whilst allowing multiple airlines to maintain branding
and functionality. As kiosks can be located throughout
the airport, congestion is alleviated and passenger
flow improved.

Copyright © 2011 IATA 11

Common Use Self Service (CUSS)

Management Group
Ê The Common Use Self Service Management Group
(CUSSMG) was established by IATA Resolution 706.
Ê The main functions of the Management Group are:
Ê To review and approve proposed additions, changes
and deletions to the Common Use Self Service
(CUSS) Standards as well as any future products
and/or CUSS applications

Copyright © 2011 IATA 12

 Common Use Self Service (CUSS)
Management Group
Ê To manage the Certification process
Ê To submit an annual report of its activities to the
JPSC meeting (Joint Passenger Services
Conference)
Ê To liaise closely with other ATA and IATA Committees
impacting on CUSS Standards

Copyright © 2011 IATA 13

IGHC—IATA Ground Handling Council

Ê Is the principal industry ground handling forum
comprised of over 450 airlines, independent ground
handling companies and airports providing handling
services.
Ê Read AHM Introduction 2.2

Copyright © 2011 IATA 14

 Load Control Working Group (LCWG)
Ê The Load Control Working Group (LCWG) develops
standards for inclusion in AHM chapter 5 (Load
Control).

Copyright © 2011 IATA 15

Airside Safety Group (ASG)

Ê The ASG is a multidisciplinary working group
consisting of airlines, ground handling companies and
airports. This group focuses on Airside Safety
Management and the continuous revision of safety
management systems, it includes human factors
research as integral part of its work program with the
objective to improve airside safety performance.

Copyright © 2011 IATA 16

 Ramp Services and Airside Safety
Ê This area specifically focuses on the use of ground
support equipment, airport ground handling matters,
training on ground support equipment, new products
and services and future developments for ground
support equipment and airside safety.

Copyright © 2011 IATA 17

Aviation Ground Services Agreements

Working Group (AGSA/WG)
Ê The Aviation Ground Services Working Group reports
to the IATA Ground Handling Council. It is
responsible for the Aviation Ground Services
Agreement (SGHA).
Ê The Members of the AGSA/WG represent IATA
carriers and ground handling companies. The
agreement is changed every five years and the
working group meets on a regular basis each year in
preparation for this change.

Copyright © 2011 IATA 18

 Baggage Working Group (BWG)
Ê IATA Baggage Working Group (BWG) is established
by the Airport Services Committee (ASC) to review
and develop recommendations into a form that can be
adopted by the ASC and eventually the Passenger
Services Conference (PSC) as recommended
practices or resolutions.

Copyright © 2011 IATA 19

Radio Frequency ID (RFID) for Aviation

Ê Radio Frequency Identification is a technology
incorporated into a silicon chip embedded in a tag
which emits a radio signal that can be read at a
distance without needing to see the item. Tags can be
"talked to" or "written to", allowing the status of an
item to be updated as it is processed. Its most
developed application in aviation is in baggage.

Copyright © 2011 IATA 20

 RFID Background Information
Vision
Ê To simplify airline logistics management using RFID
technology
Benefits
Ê Customers
Ê Improved airport efficiency provides better
customer service
Ê Use of RFID in the baggage environment results in
Ê Fewer delays from no-show passengers
Ê Fewer mishandled bags

Copyright © 2011 IATA 21

Standard Setting Process

Working Groups Develop Proposals
Ê Airside Safety (ASG)

Ê Ramp Services and Equipment (RAMPSG)

Ê Aviation Ground Services Agreements (AGSA)

Ê Baggage (BWG)

Ê Load Control Working Group (LCWG)

Copyright © 2011 IATA 22

 Standard Setting Process
Ê Proposals are submitted to IATA
Airport Services Committee (ASC)
directly or via IATA Ground Handling
Council (IGHC)
Ê ASC approves for publication in IATA
Airport Handling Manual

Copyright © 2011 IATA 23

AHM Standards
Ê Are recommendations only
Ê Reflect requirements for Common Aircraft Handling
Standards at Airports World-wide

Copyright © 2011 IATA 24

 AHM Standards Con’t
Ê Represent Practical Basic Aircraft Handling
Standards
Ê Recommended practices are specified systems,
policies, programs, processes, procedures, plans,
sets of measures, facilities or any other aspects of
ground operations under the audit scope of ISAGO
that are considered operationally desirable, but
conformity is optional by a provider.

Copyright © 2011 IATA 25

AHM Preface
Ê The 31th Edition of the IATA Airport Handling manual
becomes effective on 1 January 2011 and replaces
the 29th Edition, which must not be used after 31
December 2010. This Manual contains the latest
updates of a series of procedures and specifications
which have been approved by the IATA Airport
services Committee (ASC) as industry standards.

Copyright © 2011 IATA 26

 AHM Preface
Ê The standards have been developed by specialist
groups under the direction and approval of the ASC
as the most practical and economical standards
which airlines, ground handling companies and
airports are recommended to follow.

Copyright © 2011 IATA 27

IATA Airport Handling Manual

Aircraft loading Cargo handling

Baggage handling Delay codes

Mail handling Ground equipment

SGHA Load control

Aircraft movement control Safe ramp operations

Copyright © 2011 IATA 28

 AHM Contents
General
Ê AHM012 Office function designators for airport
passenger and baggage handling
Ê AHM020 Guidelines for the establishment of airline
operators committees
Ê AHM021 Guidelines for establishing aircraft ground
times
Ê AHM050 Aircraft emergency procedures
Ê AHM051 Aircraft/Airport security procedures
Ê AHM060 Airport Handling Quality Audit

Copyright © 2011 IATA 29

Let’s Establish a Class AOC

Copyright © 2011 IATA 30

 Chapter 1 Passenger Handling
Ê AHM110 Involuntary change of carrier, routing, class
Ê AHM111 Procedures for involuntary change of routing
en route
Ê AHM112 Denied Boarding compensation
Ê AHM120 Inadmissible passengers and deportees

Copyright © 2011 IATA 31

Chapter 1 Passenger Handling Con’t

Ê AHM140 Items removed from passengers by security
Ê AHM170 Dangerous Goods in passenger’s baggage
Ê AHM175 Fuelling with passengers on board*
Ê AHM176 Recommendations for the handling of
passengers with reduced mobility

Copyright © 2011 IATA 32

 Chapter 2 Baggage Handling
Ê AHM210 Local baggage committees
Ê AHM220 Interline and on-line transfer baggage
Ê AHM221 Establishment of transfer baggage delivery
times
Ê AHM230 Baggage theft, pilferage prevention
Ê Let’s take a closer look of some of these topics

Copyright © 2011 IATA 33

Chapter 3 Cargo/Mail Handling

Ê AHM310 Preparation for loading of cargo
Ê AHM311 Securing of load
Ê AHM320 Handling of Damaged Cargo TW
Ê AHM322 Handling of wet cargo TW
Ê AHM330 Handling perishable cargo TW

Copyright © 2011 IATA 34

 Chapter 3 Cargo/Mail Handling Con’t
Ê AHM331 Handling and protection of valuable cargo
TW
Ê AHM332 Handling and stowage of live animals TW
Ê AHM333 Handling of human remains TW
Ê AHM340 Aircraft containers TW
Ê AHM350 Mail handling

Copyright © 2011 IATA 35

Chapter 4 Aircraft Handling, Loading

Ê AHM420 Tagging of unit load devices
Ê AHM421 Storage of unit load devices
Ê AHM424 Unit load devices control message
Ê AHM452 Bulk compartment load limitation
Ê AHM454 Handling and loading of big overhang items

Copyright © 2011 IATA 36

 Chapter 5 Load Control
Ê AHM505 Designation of aircraft holds, compartments,
bays, and cabins
Ê AHM513 Aircraft structural loading limitations
Ê AHM515 Manual loading instructions report
Ê AHM516 Manual load sheet

Copyright © 2011 IATA 37

Chapter 5 Load Control Con’t

Ê AHM519 Balance calculation methods
Ê AHM534 Weight control of load
Ê AHM536 Equipment in Compartments Procedure
Ê AHM560 EDP exchange for semi-permanent data for
check-in and load control
Ê AHM590 Load control procedure, responsibility,
training, and qualifications

Copyright © 2011 IATA 38

 AHM Pages 304 and 324

Copyright © 2011 IATA 39

Chapter 6 Airside Management Safety

Ê AHM610 Guidelines for safety management system
Ê AHM611 Airside safety training
Ê AHM612 Recommendations, airside safety audits
Ê AHM613 Aircraft handling staff Responsibilities,
qualifications
Ê AHM620 Guidelines for Emergency Management
System
Ê AHM630 Safe operating practices in aircraft handling

Copyright © 2011 IATA 40

 Chapter 6 Airside Management Safety
Con’t
Ê AHM631 Safety considerations, aircraft movement
operations
Ê AHM633 Aircraft stand emergency procedures
Ê AHM650 Ramp incident/accident report
Ê AHM651 Recommendations airside safety
investigations
Ê AHM652 Human Factors in Airside Safety
Investigations

Copyright © 2011 IATA 41

Chapter 7 Aircraft Movement Control

Ê AHM710 Standards for message formats
Ê AHM721 Functional specification standard (DCS)
Ê AHM722 Handling company DCS evaluation checklist
Ê AHM730 Codes for aircraft movement and diversion
messages
Ê AHM780 Aircraft movement messages
Ê AHM781 Aircraft diversion message
Ê AHM782 Fuel monitoring message

Copyright © 2011 IATA 42

 Chapter 8 Ground Handling
Agreements
Ê AHM801 Introduction to SGHA
Ê AHM803 Recommended MOU Service Delivery
Standards (MOU = memorandum of understanding)
Ê AHM804 System for performance measurement of
service delivery standards
Ê AHM810 IATA Standard ground handling agreement

Copyright © 2011 IATA 43

Chapter 8 Ground Handling

Agreements Con’t
Ê AHM810 Annex A
Ê AHM810 Annex B
Ê AHM810A Additional text for use in SGHA Annex B
Ê AHM814 Standard Catering services agreement
Ê AHM830 Ground Handling charge note

Copyright © 2011 IATA 44

 Chapter 9 Aircraft and Ground Support
Equipment Specifications
Ê AHM901 Functional specifications
Ê AHM902 Environmental impact of GSE
Ê AHM904 Aircraft doors, servicing points, system
requirements
Ê AHM909 Summary of ULD capacity and dimensions

Copyright © 2011 IATA 45

Chapter 9 Aircraft and Ground Support

Equipment Specifications Con’t
Ê AHM910 Basic requirements for GSE
Ê AHM913 Basic safety requirements for aircraft GSE
Ê AHM914 Compatibility of GSE with aircraft type
Ê AHM920-980 Functional specifications
Ê AHM936 -Container Loader Transporter

Copyright © 2011 IATA 46

 Airport Handling Manual Toolbox

Copyright © 2011 IATA 47

AHM Toolbox Features

Ê AHM 810 IATA Standard Ground Handling
Agreement
Ê SGHA in MS-Word format
Ê Selected AHM forms in MS-Word templates
Ê Selected sections of the AHM in PDF format
Ê Hyperlinks to
Ê IGHC working groups
Ê IGHC members interactive directory
Ê IATA websites

Copyright © 2011 IATA 48

 AHM Toolbox Templates
Ê Handling Company Departure Control
System Evaluation Check-List
Ê Airport Handling Quality Audit
Ê Recommendations for Airside Safety
Performance Audits
Ê Ramp Incident/Accident Report
Ê Recording of Damage to Aircraft
Caused by Ground Support Equipment

Copyright © 2011 IATA 49

AHM Toolbox PDF Files

Ê Aircraft Movement Codes
Ê Designation of Aircraft Holds
Ê Emergency Procedures
Ê Aircraft-Airport Security
Procedures
Ê Special Load (General)
Ê Special Load EDP Format, Ê
NOTOC Service
Ê Special Load EDP
NOTOC Summary
Ê Loading Precautions
for Incompatible Loads
Ê Bulk Compartment
Load Limitation
Airside Safety Training
Objectives

Copyright © 2011 IATA 50

 Summary
Ê The AHM is considered a strong managing tool
Ê Is a reference for the ground handling industry
Ê Contains the latest update of a series of procedures
and specifications which have been approved by ASC
as industry standards
Ê Standards developed by specialist groups
Ê Recommended to be followed by all GH service
providers

Copyright © 2011 IATA 51

What You’ve Just Learned

Ê AHM is a strong managing tool and a
reference for ground handling industry
Ê Contains latest update of procedures
and specifications approved by ASC as
industry standards
Ê Standards developed by specialist
groups
Ê Recommended to be followed by all
GH service providers

Copyright © 2011 IATA 52

 Questions?

Copyright © 2011 IATA 53