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APPENDIX – I

BIBILOGRAPHY
BOOKS
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THESES AND REPORTS
26. K. Alagesan, “A Study on Marketing of Banking Services By the State Bank of
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28. S. Valli Devasena, “An Evaluation of Customer Service in State Bank of
India”, Thesis Submitted to Madurai Kamaraj University, 2007.

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29. R.S. Devi, “Customer Relationship Management in Banking Sector”, Thesis
Submitted to Madurai Kamaraj University, 2009.
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REPORTS
31. Report on “Report on Trend and Progress of Banking in India”, Reserve
Bank of India Bulletin, RBI, New Delhi, 2003-2011.
32. Report on “Annual Credit Plan” Published by Canara Bank, Lead Bank in
Madurai District, 2007-2011.
RESEARCH ARTICLES
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Technology”, The Indian Banker, Vol. No. IV, No.6, June 2009, PP 40-45.
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36. T.V.Balakrishnan, “Aligning to Techno-Banking”, The Professional Banker,
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40. IAMAI, IAMAI’s Report on Online Banking, 2006, http//www.iamai.in/,
Assessed on September 10, 2006.
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41. Jayant Kumar and Hitesh Bhatia, “E-Banking Some Economic Implications”,
The Journal of E-business, Vol.#07m, January 2009, pp 41-47.
42. N Kamakodi and M Basheer Ahamed Khan, “Customer Expectations and
Service Level in E-Banking Era”, The ICFAI Journal of Bank Management,
Vol.VII, No.4, November 2008, pp 50-85.
43. Kaza Sudhakar (2006) in their title “Electronification of Payment System in
India”, The Indian Banker, Vol. No. I, No.3, March 2006, pp 43-44.
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46. Manish Ashiya, “Electronic Payments Current Offering and
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2006, pp 55-62.
47. B.Manoharan, “E-Service as a Tool for Marketing of Financial Services”,
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48. B.Manoharan, “Indian E-Payment Systems and their Performance”, The
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49. Monoj Kumar Joshi, “Internet Banking Authentication - The Need of the
Hour”, The Professional Banker Vol. No. VIII issue 3, March 2008, pp 25-28.
50. Manoj Kumar Joshi, “Mobile Banking At the Doorstep of the Masses”, The
Professional Banker, Vol. No.VII, issue 9, September 2007, pp 53-59.
51. Nadim Jahangir and Noorjahan Begum, “Effect of Perceived Usefulness, Ease
of Use, Security and Privacy on Customer Attitude and Adaptation in the
Context of E-Banking”, The Journal of Management Research Vol.No.7,
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53. T.R.Nagesh, “Internet Banking A Regulatory Challenge”, The Professional
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Payment Systems”, The Indian Banker, Vol. No. II, No.9, September 2007, pp
30-34.
55. Narinder Kumar Bhasin, “Indian Banking Towards Global Best Practices”,
The Indian Banker, Vol.No.11, November 2007, pp 24-33.
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Customer Service”, The Indian Banker, Vol. No. IV, No.7, July 2009, pp 29-
38.
57. S.Nithys Sumathi, “A study on Customer Attitude Towards Credit Cards
with Reference to Standard Chartered Bank”, The Organizational
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59. Dr.Prasun Kumar Das,“Information and Communication Technology (ICT)
- A Catalyst to Transform Agricultural Lending Business of Commercial
Banks”, The Indian Banker, Vol. No. II No.5 May 2007, pp 21-25.
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Journal of Cyber Law, Vol. No. IV, issue 3, August 2005, pp 54-64.
61. Dr.Priyanka Gite and Rahul Mishra, “Application of Biometrics in Indian
Banking Sector”, The Professional Banker Vol. No. IX issue 5, May 2009, pp
28-31.
62. T.Paulraj, “Mobile Banking Right Call for Financial Inclusion”, The
Professional Banker, Vol. No.VII, issue 1, January 2007, pp 40-51.
63. Ramprasad and RS Bharatish Rao, “The Role of IT in Micro Finance”, The
Professional Banker, Vol. No. VI, issue 2, February 2006, pp 39-48.
64. Ravi Kumar Sharma, “Technology and Security in Indian Banking System”,
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66. Sanjay Sharma, “Payment Systems”, The Indian Banker, Vol. No. I, No.3,
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2007, pp 23-28.
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70. K.R.Subbakrishna, “Large Value Payments through Electronic Payment
Systems - An Initiative of Reserve Bank of India”, The Professional Banker
Vol. No.III issue 3, July 2008, pp 59-62.
71. Dr.A.Subbiah and Dr.Jeyakumar, “E-banking – A New Dimension of
Customer Service of Commercial Banks in India”, The Monthly Public
Opinion Surveys, August 2009, pp 12-15.
72. Dr.A.Subbiah and Mrs.R.Preveena, “Risk Management In E-Banking”, The
Banking Finance, April 2010, pp 11-14.
73. Dr.A.Subbiah and Dr.S.Jeyakumar, “Growth of ATMs In Banking Sector –
An overview”, The Monthly Public Opinion Surveys, August 2009, pp 8-11.
74. Dr.A.Subbiah and Dr.S.Jeyakumar, “Customer Service of Commercial
Banks with Special Reference to ATMs”, The Banking Finance, April 2010,
pp 5-9.
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76. Mrs.G.Shanthi, “Expert Systems in Banking”, The Organizational
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77. Shyam Kumar Garg, “Successful Computerization in Banks”, The
Professional Banker, Vol. No.VI, issue 3, March 2006, pp 48-53.
78. Shyam Kumar Garg, “Computer Policy for Banks”, The Professional Banker,
Vol.VII, issue 4, April 2007, pp 63-68.

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79. Dr. K.Srinivasa Rao, “Technology Innovation in Banking a Tool for
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83. Tom Jacobs, “Multi-Channel Banking”, The Journal of E-business, Vol.
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84. R.K.Uppal, “Customer Perception of E-banking services of Indian Banks”,
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85. R.K.Uppal and Rimpi Kaur, “Customer Service in Banks an empirical
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86. J.Venkatesh and P.Periasamy, “Role of E-Banking in Emerging Scenario”,
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87. Dr.R.Vijayakumar and Dr.N.Raman, “Digital Banking”, The Organizational
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88. Vikas Shrotriya, “Techno-Banking Gate way to Market Leadership”, The
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89. Wai-Ching Poon and Booi-Chen Tan, “Spread of E-Banking in Malaysia A
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