ANDATORIA BAY RESORT ONLINE RESERVATION

(ABROR)

A Research Study

Presented to the Faculty of College of Computer Studies (CCS)

The Fisher Valley College, Inc. (TFVC)

Hagonoy, Taguig City

In Partial Fulfillment

of the Requirements in IT/CS Systems Analysis & Design / Software Engineering

for the Degree of

Bachelor of Science in Information Technology and

Bachelor of Science in Computer Science

PROPONENTS:

Brazil, Michaela

Matinong, Angelica B.

Padilla, Jabes A.

Pena, Krisha Mae

Seña, Norlito Jr.

September 2022

Approval Sheet

1
The research paper entitled Andatoria Bay Resort Online Reservation by Michaela C.
Brazil, Angelica B. Matinong, Jabes A. Padilla, Krisha Mae P. Pena and Norlito Seña Jr.
in fulfillment of the requirements in IT/CS Software Engineering for the degree of
Bachelor of Science in Computer Science and Information Technology, is hereby
accepted.

Ms. Myra Joy Ann G. Bayot

Software Engineering Adviser / CCS Chairperson

PANELISTS

________________________ ________________________

________________________ ________________________

Accepted in fulfillment of the requirements in IT/CS Software Engineering for the

degree of Bachelor of Science in Computer Science and Information Technology.

Ms. Myra Joy Ann G. Bayot

Software Engineering Adviser/ CCS Chairperson

Certificate of Thesis Paper Acceptability

2
The research paper entitled Andatoria Bay Resort Online Reservation by Michaela C.
Brazil, Angelica B. Matinong, Jabes A. Padilla, Krisha Mae P. Pena and Norlito Seña Jr.
Was successfully reviewed by the undersigned and found to be accepted for admission
to oral defense.

Ms. Myra Joy Ann G. Bayot

Software Engineering Adviser / CCS Chairperson

Table of Contents
CHAPTER I: INTRODUCTION OF THE STUDY

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1.1 Introduction and Its Background 5
1.2 Objective of the Study 8
1.2.1 General Objective 8
1.2.2 Specific Objective 8
1.3 Conceptual Framework 9
1.3.1 Conceptual Framework Analysis 10
1.4 Statement of the Problem 12
1.4.1 General Objective 12
1.4.2 Specific Objective 12
1.5 Statement of the Problem (after implementation) 13
1.6 Hypothesis of the Study 15
1.7 Significance of the Study 17
1.8 Scope and Limitation 19
1.9 Definition of Terms 21
1.10 UML Diagram 25
1.11 ERD Diagram 27

CHAPTER II: REVIEW OF RELATED LITERATURE AND STUDIES

2.1 Review of Related Studies 28
2.1.1 Local Studies 28
2.1.2 Foreign Studies 33
2.2 Review of Related Literature 38
2.2.1 Local Literature 38
2.2.2 Foreign Literature 43

CHAPTER III: RESEARCH METHODOLOGY

3.1 Research Design 50
3.2 Method Used in Developing and Evaluating the Software Product 51
3.3 Respondents Distribution 52
3.4 Data Gathering Procedure 54
3.5 Instruments 55
3.6 Statistical Treatment 56
1.1 Introduction and Background of the study

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Presently, people focus and rely on online interaction in terms of business, education,
and others. Today, a growing number of companies understand the advantages of
developing their online booking system. Small and medium-sized enterprises, as well as
freelancers, can use online booking systems. Any business with a good or service that
can be reserved, booked, or rented can profit from using an online booking system. It
doesn't matter if you run a large chain of restaurants or a small mobile hair salon. Rapid
advancements in technology have been a great help in our society, and as time passes
by, businesses rely on technology. Every task must now be completed in this
generation's convenient and efficient manner while still being productive. In essence, an
online reservation system enables a prospective client to reserve and pay for a service
online. With the use of online reservations, information is more secure, more reliable,
and more accessible. Online reservation systems are utilized to store and retrieve data
regarding travel services, travel service options, or lodging facilities, as well as to carry
out booking transactions. This means that everything is done online, from the minute a
consumer decides they want to reserve a slot for your service, to selecting a day,
choosing a time, and paying for the appointment. It significantly lessens your staff's
burden and eliminates the possibility of double booking.

Andatoria Bay Resort is currently located in 301 Pres M L Quezon Street, Taguig
City, Metro Manila. It is a public swimming pool where people can enjoy and relax.
Andatoria Bay Resort was built in year 2012, and the owner of Andatoria Bay Resort is
Mrs. Corazon Pagsisihan Constantino. When it comes from the name of Andatoria,
Anda – means money or older and Toria came from “Victoria” – mother of the owner
Mrs. Corazon P. Constantino.

Andatoria Bay Resort offers day and night time swimming, according to staff, during the
day they can accommodate 62 people and 81 people during the night. The default time
limit for night swimming at Andatoria Bay Resort is 12 hours; on the other hand, the time
limit is 9 hours during the day. The Andatoria Bay Resort has 15 to 20 cottages. There
is an area with a large table and seats. The resort also offers a hall that caters to
occasions like Birthday parties, Debuts Weddings, etc.

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Whether it be via writing down the information of the consumer, manual transactions
have been an issue in some businesses. The staff members are working on a labor-
intensive activity. Data management, recording, and storage have become simpler and
faster thanks to modern technological breakthroughs. Data storage is now more
dependable and simpler than ever. In some firms, you may need to scan the written
record where the employees entered the transaction information in order to check the
progress of the transaction, it will take a long time, and the personnel will be overworked
rather than given additional work to complete. Because, manual work demands effort, it
wears down staff members' capacity to complete tasks in the allotted time. By creating a
user-friendly website for online reservations, the proposed project will enable simpler
and quicker transactions while allowing clients to view information and assess the
resort's beauty. Customers can arrange appointments and complete the form with the
given information. These will act as their foundation and prerequisites for making
reservations or bookings. Customers will obtain a receipt after completing the form that
includes the official receipt number, their address, the resort's address, and the name of
the representative.

Due to the lack of computerized development of reservation, the Proponent(s) decided

to develop and design a system called ABROR stands for Andatoria Bay Resort Online
Reservation. The programming language used in this project is PhP and MySQL for the
database.

The following are the characteristics of the project:

Interaction - Anything with which you can interact or communicate is said to be
interactive. The interactivity of the website is its best feature. You continually send
information out and receive information back. A user can interact, for instance, by
clicking on something to advance, watching a video, leaving comments on a post,
giving feedback, visiting internal links, etc.
User-friendly - A hardware component or software interface that is simple to use is
said to be "user-friendly." It is user-friendly in the sense that it is simple to learn and

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 comprehend. Although the term "user-friendly" is ambiguous, the following
characteristics are frequently present in user-friendly interfaces.

Functionality - The simplicity with which a person can navigate your website, get
the information they need, and/or make a transaction is what is meant by a website's
functionality. Websites that prioritize functionality above aesthetics or elegance
benefit consumers more.

Consistency - A consistent theory in traditional deductive logic is one that does not
result in a logical contradiction. Both semantic and syntactic definitions are
applicable to the absence of contradiction.

Everything on the server is accessible and managed by the Super Admin, including
adding and dismissing administrators. The admin cannot add or delete another admin,
but it can manage the staff. Depending on what the guests needs, the staff can fix it or
help.

1.2 Objective of the Study

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 1.2.1 General Objective

 To design, develop and implement a computerized reservation system for

Andatoria Bay Resort.

Specific Objective

 To design, develop and implement a computerized reservation system for

Andatoria Bay Resort that will speed up the process of appointments online.
 To design, develop and implement a computerized reservation system for
Andatoria Bay Resort that will provide information and updates online.
 To design, develop and implement a computerized reservation system for
Andatoria Bay Resort that will manage the number of reservations.
 To design, develop and implement a computerized reservation system for
Andatoria Bay Resort that will provide restrictions to the admins, staffs and
guests except for the super admin.
 To design, develop and implement a computerized reservation system for
Andatoria Bay Resort that will provide tracker in regards of reservations status.
 To design, develop and implement a computerized reservation system for
Andatoria Bay Resort that will manage the data or information of every user from
the database online.

1.3 Conceptual Framework

Input Process Output

Software Requirements Andatoria Bay

 Windows 8 to 10 Resort Online

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  Visual Studio Code
(1.40.2 Nov 2019)
 phpMyAdmin/MySQL SPIRAL MODEL
(7.4.33)

Hardware Requirements
Server
 Intel(R) Core (TM)
i5-2400 CPU
 8GB RAM
Reservation
 16GB HDD
(ABROR)

Client
 Intel(R) Core (TM)
i5-2400 CPU
https://ithoot.com/article/5-main-types-of-
 4GB RAM
sdlc-models-overview
 8GB HDD

People-ware
 Super Admin
 Admin
 Staff
 Guest

1.3.1 Conceptual Framework Analysis

The proponents of this study came up with a project named Andatoria Bay Resort
Online Reservation. As a matter of input for conceptual framework, the proponents used
different software platform to develop a reservation system, a hardware server/client for

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creating the project, and the people-ware who will use the system after the
implementation.

The software requirements are:

 Windows 8 to 10
 Visual Studio Code (1.40.2 Nov 2019)
 phpMyAdmin/MySQL (7.4.33)

For the hardware, the Hardware requirements for Server are:

 Intel(R) Core (TM) i5-2400 CPU
 8GB RAM
 16GB HDD

For the hardware, the Hardware requirements for Clients are:

 Intel(R) Core (TM) i5-2400 CPU
 4GB RAM
 8GB HDD

For the people-ware, the people-ware(s) are:

 Super Admin
 Admin
 Staff
 Guest

For the process, the proponents used a Spiral model as their model for study basis and
structure. Knowing that risks and error is inevitable, spiral model is the most applicable
model to use when it comes to risks handling and prototype tester in every phase.

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Prototype – Creating a prototype for planning and for the flow of the system.
Constructing / Designing the layout and interface from scratch.

Requirement Gathering – Gathering the necessary requirements, Information, Ideas

based on the constructed prototype.

Risk Analysis – Analyzing the risks and flaws that may occur in the finalized prototype
and requirement gathering.

Coding – Putting the coding into work. Constructing the code and building the
functions.

Testing – Putting the work into testing. Debugging and Testing.

Project Evaluation – Evaluation of the finalized and implemented project.

After the completion of Input and process, the Andatoria Bay Resort Online Reservation
will now serve as the output. It will be used depending on the user levels or people-ware
that will access the website.

1.4 Statement of the Problem

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1.4.1 General SOP

 How to design, develop, and implement a computerized reservation system for

Andatoria Bay Resort?

Specific Problem

 How to design, develop, and implement a computerized reservation system for

Andatoria Bay Resort that will speed up the process of appointments online?
 How to create, develop, and implement a computerized reservation system for
Andatoria Bay Resort that will provide updates online?
 How to design, develop, and implement a computerized reservation system for
Andatoria Bay Resort that will manage the number of reservations?
How to design, develop and implement a computerized reservation system for
Andatoria Bay Resort that will provide restrictions to the admins, staffs and guests
except for the super admin?
How to design, develop and implement a computerized reservation system for
Andatoria Bay Resort that will provide tracker in regards of reservations status?
How to design, develop and implement a computerized reservation system for
Andatoria Bay Resort that will manage the data or information of every user from
the database online?

1.5 Statement of the Problem (after implementation)

1. What are the results of evaluation of the Super Admin of the system with
respect to the following:
● ACCURACY
● EFFICIENCY
● FUNCTIONALITY

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 ● SECURITY
● USER-FRIENDLINESS
● MAINTAINABILITY

2. What are the results of evaluation of the Admin of the system with respect
to the following:
● ACCURACY
● EFFICIENCY
● FUNCTIONALITY
● SECURITY
● USER-FRIENDLINESS
● MAINTAINABILITY

3. What are the results of evaluation of the Staff of the system with respect to
the following:
● ACCURACY
● EFFICIENCY
● FUNCTIONALITY
● SECURITY
● USER-FRIENDLINESS
● MAINTAINABILITY

4. What are the results of evaluation of the Guest of the system with respect
to the following:
● ACCURACY
● EFFICIENCY
● FUNCTIONALITY
● SECURITY
● USER-FRIENDLINESS
● MAINTAINABILITY

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 5. Is there any difference among the results of evaluations of the Super
Admin, Admin, Staff, and Guests of the system with respect to the
following:
● ACCURACY
● EFFICIENCY
● FUNCTIONALITY
● SECURITY
● USER-FRIENDLINESS
● MAINTAINABILITY

1.6 Hypothesis of the Study

At 0.05 (5%) level of significance, there is no difference among the results of the evaluation of
the super admin, admin, staff and guests of the system with respect to the following:
 Accuracy
 Efficiency
 Functionality
 Security
 User-Friendliness

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  Maintainability

With the use of an online reservation system created by the proponents, this will help
the Andatoria Bay Resort in improving their procedures when it comes to the
managerial of reservations. As the beneficiary of the proponents, the Andatoria Bay
Resort will be having their own website with a user-friendly interface wherein customers
can easily book and reserve online, giving them an easier and hassle-free reservation.

1.7 Significance of the Study

This research aims to provide benefits to the following:

Owners
The owners will profit from having a website because it will offer visitors a better
impression of them. It will demonstrate the reliability of your company and
highlight their resort.

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Management
Management Digital transactions will assist the management because they would
speed up the visitor booking process. The manual transactions they are used to
managing will take less time as a result.

The Proponents
This will serve the Proponents to have additional knowledge and skills that will
help them to finish the study. This project will be the guide and knowledge.

Future Researchers
This will help Future Researchers who would like to use this study as a reference
for their projects.

Administrator
This will help the Administrator who has complete access in website to manage
the reservations and the managerial of staffs online.

Staff
This will serve the staff do their job more advanced by using computerized and
online reservations.

Guest/Clients
This will help the Guest(s) to experience easier and smooth transactions by
setting an appointment online.

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1.8 Scope and Limitations

This study will only look at the resort reservation system process. It addresses guest
registration or booking, viewing and canceling reservations.

File Maintenance:

 Can add, edit, and delete the data of the recorded user except super admin.
 Can add, edit, and delete equipment.
 Can add, edit, and delete booking appointment.

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 Can monitor and record the login history.

System Utilities:

 Can cancel an appointment.

 Can view reservation status.
 The system has username and password.
 The system has forgot password.
 Data cannot be deleted while in use.

Transactions:

 The system can provide information of the guest.

 The system can be filled out with forms to make a reservation.
 The resort has a different time shift rate for day and night.
 The resort has different fees for seniors, adults and kids.

Limitations

 The system cannot accept online payment transactions.

 Only the super admin can manage the whole system.
 The guests cannot reserve the whole resort.
 The guests can only stay within 9 hours for day time and 12 hours for night time.
 The resort does not accept discounts for P.W.D.

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1.9 Definition of Terms
TECHNICAL TERMS

1. Back-end - The back-end of a website consists of a server, an application,

and a database. A back-end developer builds and maintains the technology
that powers those components which, together, enable the user-facing side
of the website to even exist in the first place.

2. GUI (Graphical User Interface) -The graphical user interface is a form of

user interface that allows users to interact with electronic devices through
graphical icons and audio indicator such as primary notation, instead of text-
based user interfaces, typed command labels or text navigation.

3. HDD - A computer hard drive (or a hard disk or HDD) is one kind of
technology that stores the operating system, applications, and data files such
a documents, pictures and music that your computer uses. The rest of the
components in your computer work together to show you the applications and
files stored on your hard drive.

4. JavaScript - JavaScript, often abbreviated JS, is a programming language

that is one of the core technologies of the World Wide Web, alongside HTML
and CSS.

5. Microsoft Visual Basic - Visual Basic (VB) is an event-driven programming

language and environment from Microsoft that provides a graphical user

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 interface (GUI) which allows programmers to modify code by simply dragging
and dropping objects and defining their behavior and appearance.

6. phpMyAdmin - phpMyAdmin is a free and open-source administration tool

for MySQL and MariaDB. As a portable web application written primarily in
PHP, it has become one of the most popular MySQL administration tools,
especially for web hosting services.

7. SQL - sql stands for Structured Query Language. It is a domain-specific

language used in programming and used by gathering data inserted in the
database.
8. UI (User Interface) - In the industrial design field of human–computer
interaction, a user interface is the space where interactions between humans
and machines occur.

9. UML Diagram - The Unified Modeling Language is used to visualize the

design of a system.

10. Visual Studio - Visual Studio Code is a source-code editor made by

Microsoft for Windows, Linux and macOS. Features include support for
debugging, syntax highlighting, intelligent code completion, snippets, code
refactoring, and embedded Git.

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OPERATIONAL TERMS

1. Accuracy – is the degree to which a measurement or statement resembles an

actual value. It also has to do with accuracy or the lack of mistakes. In other
professions, the phrase is more precisely defined; for example, physicists
distinguish it from precision.

2. Client – A client of a professional person or organization is a person or company

that receives a service from them in return for payment.

3. DATA – data is different types of information usually formatted in a particular

manner. All software is divided into two major categories: programs and data. We
already know what data is now, and programs are collections of instructions used
to manipulate data.

4. DATABASE – A database is an organized collection of structured information, or

data, typically stored electronically in a computer system. A database is usually
controlled by a database management system (DBMS).

5. DESKTOP – Desktop computer is a computer that fits on or under a desk. They

utilize peripheral devices for interaction, such as a keyboard and mouse for input,
and display devices like a monitor, projector, or television. Desktop computers
can have a horizontal or vertical (tower) form factor, or be combined with a
monitor to create an All-in-One computer.

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6. EFFICIENCY – The term "efficiency" refers to the peak level of performance that
uses the least number of inputs to achieve the highest amount of output.
Efficiency requires reducing the number of unnecessary resources used to
produce a given output, including personal time and energy.

7. FUNCTIONALITY – The functionality of something is its usefulness, or how well

it does the job it's meant to do. You might question the functionality of your new
smartphone if you can't get it to send simple text messages.

8. INTERFACE – In general, an interface is a device or a system that unrelated

entities use to interact. According to this definition, a remote control is an
interface between you and a television set, the English language is an interface
between two people, and the protocol of behavior enforced in the military is the
interface between people of different ranks.

9. NAVIGATIONS – With a computer, navigation refers to the act of opening and

moving through computer menus, like the Start menu in Windows, opening
software programs, or viewing files in Windows Explorer. More generally, to
navigate is to move your mouse around the screen to access icons and the other
features of an operating system.

10. WEBSITE – A website is a collection of publicly accessible, interlinked Web

pages that share a single domain name. Websites can be created and
maintained by an individual, group, business or organization to serve a variety of
purposes. Together, all publicly accessible websites constitute the World Wide
Web.

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 1.10 UML Diagram

All of the system's

features

SUPER ADMIN

Can manage staff.

ADMIN

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 The staff can manage the
category, facilities, rates and
guests’ reservation.

STAFF

Can reserve facility inside the

resort

Guest

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 1.11 Entity Relationship Diagram

tbl_guests_informatio

tbl_users n

id id
tbl_login_history user_id
userid tbl_guests_accoun
id last_name
full_name t
full_name first_name
username id
username middle_name
password user_id
email contact_no
email full_name
user_level date_of_birth
contact_no has
email
last_login_time lot_no
secret_question password
last_logout_time street
answer secret_question
user_level barangay
answer
added_by tbl_secret_questions city
status tbl_guests_reservatio
status id n
secret_questions id
has
status user_id
has
image
tbl_facilities tbl_category facility_name
id id facility_price
has
tbl_notificatio facility_id category_name date_arrival
n image status payment_method
id facility_name tbl_rates time_shift
time_shift category_name id senior
senior description time_shift adult
adult price senior kid25
kid status
has adult total_amount
kid reservation_status
1.11.1 Legend:

one to many
many to many
one to one

1.11.2 Entity Relationship

one tbl_users has one tbl_login_history

one tbl_guests_account has one tbl_guests_information
many tbl_secret_questions has one tbl_guests_account
many tbl_guests_account has many tbl_guests_reservation
many tbl_guests_reservation has many tbl_facilities
many tbl_facilities has one tbl_category
one tbl_rates has one tbl_guests_reservation

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CHAPTER II: REVIEW OF RELATED LITERATURE AND STUDIES

2.1 Review of Related Studies

2.1.1 Local Studies

Title of the study: Online Hotel Reservation System (CLIX’S HOTEL)

Proponents: Hernandez, Hermes, Canada Janine, Manalasal. Hameda
Date Implemented: October 23, 2014
Reference/Source: TFVC Library-Thesis Book

Summary:
A system was put in place by the developers of the TFVC online hotel
reservation system (CLIX'S HOTEL) to help Andatoria Bay Resort keep track of
its reservation transactions. The advocates came up with a new computerized
reservation system to automate the process of making reservations, such as
monitoring conflict schedules and exceeding family sizes, because the current
approach is manual and extremely difficult to administer. The system has been
carefully designed to be effective and user-friendly.

Relation:
In relation to this studies, the proponents of the article "Online Hotel Reservation
System," Hernandez, Hermes, Canada, Janine, and Manalasal Hameda, used
the data from these investigations to build a solid database design for the
Andatoria Bay Resort Online Reservation.

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Title of the study: Online Hotel Reservations Systems
Proponents: Virgo, Reymar Pamigao
Date Implemented: June 7, 2018
Reference/Source: TFVC Library-Thesis Book

Summary:
The author of the article "Online hotel reservation system" addressed how to
comprehend and use the online hotel reservation system most effectively by
applying the distinctive strategy used by Reymar Pamingo Virgo, the study's
author. The reservation system, according to Reymar Pamingao Virgo, is a fully
integrated suite of products made up of modules that are simple to add to or
expand, enabling efficient and simple deployment from modest businesses to a
global, multibranded hotel chain setting.

Relation:
In relation to these studies, the proponents gain benefits by understanding how
they can have better control and to evaluate the methods in reservation system,
the proponents of Andatoria Bay Resort Online Reservation will benefit from
Reymar Pamingo Virgo article titled Online hotel reservation system.

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Title of the study: Resort Online Reservation: Basis for Action Plan
Proponents: Emman Annwei M. Generoso, Ryan Christian R. Ilagan, Jay B.
Evangelista, Jess Kenneth M. Mendoza & Jeninah Christia B. Pulhin
Date implemented: May 2019
Reference/Source:
https://research.lpubatangas.edu.ph/wp-content/uploads/2019/08/APJEAS-2019-
6.3-004.pdf

SUMMARY:
The study is focused on examining the factors affecting a customer's intention to
use the resort's online reservation system from Lyceum of the Philippines
University, Batangas City, Philippines. It aims to identify the customer profile in
terms of age, gender, frequency of visit, educational attainment, and frequency of
internet use. The study evaluates various online reservations systems for service
quality, usefulness, ease of use, online reviews, experience, and satisfaction.

In relation to these studies the proponents of the Andatoria Bay Resort have an
online reservation system, we built a system that is an online system for some to
arrange. This recently developed system appears to be more alluring, useful, and
dynamic. The proposed reservation system was inspired by the Lyceum of the
Philippines University, which is located in Batangas City, Philippines.

29
Title of the study: Online Reservation and Monitoring System for Tarlac College
of Agriculture Dormitories
Proponents: Ruben A. Parazo
Date Implemented: August 30,2016
Reference/Source: https://papers.ssrn.com/sol3/papers.cfm?
abstract_id=3138067

SUMMARY:
The author, Ruben Parazo, discussed the Online Reservation and Monitoring
System as an important factor to be considered in system development. A study
was conducted to develop and validate an online reservation and monitoring
system for the dormitories at the Tarlac College of Agriculture. The software was
developed using the Rapid Application Development with Iterative Prototyping
methodology. Five IT experts rated the system's dependability and usability.

In relation to these studies the proponents applied the idea of Online Reservation
and monitoring system from Ruben Parazo article entitled "Online Reservation
and Monitoring System for Tarlac College of Agriculture Dormitories"

Title of the study: Importance of Computerized System to Reservation and

Front Office Operations of Hotels in Batangas, Philippines

30
Proponents: Romer C. Castilloa, Leonna Marrien U. Asib, Diana Jane A.
Berberabec, Maritone A. Mandigmad & Ma. Asper A. Sarmientoe
Date Implemented: 2014
Reference/Source: https://core.ac.uk/download/pdf/249333878.pdf

SUMMARY:
This study evaluates the value of computerized systems for the front office and
reservation processes at largely small- to medium-sized hotels in the Philippines'
province of Batangas. 100 reservation and front office managers and employees
from 10 hotels took part in the study by rating the significance of their current
computerized system to their sales and reservations, guest registration,
forecasting room status, and room availability. Findings show that computerized
systems are more important for hotels along the coast than for hotels off the
coast.

RELATION:
In relation to these studies, the proponent of the TFVC was prompted by the
study which is the "Importance of Computerized System to Reservation and
Front Office Operations of Hotels" from Batangas State University in the
Philippines.

2.1.2 Foreign Studies

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Title of the study: Online reservation and monitoring system: a case of Buziga
Country Resort
Proponents: Ilemungolet, Geofrey Lokure, David
Date Implemented: Jun 2010
Reference/Source: http://hdl.handle.net/20.500.12306/7355

SUMMARY:
The "Online reservation and monitoring system" article's author will raise the
caliber of services provided at Buziga Country Resort. Both guests and
administrators will be able to make reservations and monitor the hotel's activities.
Applications must be approved or rejected by the administrator, and room
change requests must also be approved or rejected by the administrator. This
study supports the development of a reservation and monitoring system by TFVC
proponents, particularly for the personnel who manage each and every
reservation.

RELATION:
In relation to these studies the proponents of TFVC used the concept of online
reservations from the School of Computing and Information Technology at
Kampala International University. Online reservation and monitoring system: a
case of Buziga Country Resort.

Title of the study: Examining and ranking the Online Hotel Reservation
Websites in Iran
Proponents: Nafiseh Rezaei & Mahsa Rohani

32
Date Implemented: 2017
Reference/Source:
https://www.researchgate.net/profile/Nafiseh-Rezaei-2/publication/
321197408_Examining_and_ranking_the_Online_Hotel_Reservation_Websites_i
n_Iran_by_Fuzzy_MCDM_approach_Case_study_Ataland_Berimsafar_Ihb_Hote
lbama_Zoraq/links/5a1477c045851500521302f2/Examining-and-ranking-the-
Online-Hotel-Reservation-Websites-in-Iran-by-Fuzzy-MCDM-approach-Case-
study-Ataland-Berimsafar-Ihb-Hotelbama-Zoraq.pdf

SUMMARY:
The authors, Nafiseh Rezaei and Mahsa Rohani, discussed examining and
ranking the online hotel reservation websites as an important factor to be
considered in system development. According to Rezaei and Rohani, the Internet
is a helpful tool for suppliers and customers to exchange information and enable
internet shopping.
The hospitality and tourism industries have responded to the potential of e-
commerce by developing websites that fully utilize the useful and innovative
business opportunities presented by the Internet's uses. The way travelers buy
hotel rooms has evolved as a result of online reservation systems. The way
travelers buy hotel rooms has evolved as a result of online reservation systems.
Zoraq, Ataland, Berimsafar, Hotelbama, and the final IHB are websites in Iran.
The findings demonstrate that the ranking of live foreign hotel booking websites
is inaccurate.

RELATION:
In relation to these studies the proponents applied the idea of computerization
from Rezaei and Rohani's article entitled "Examining and Ranking the Online
Hotel Reservation Websites in Iran" from MA. Students of Tourism Management,
Tehran University.
Title of the study: The Research and Implementation of Online Reservation
System of the Study Room

33
Proponents: Shen Kuilin, Zhao Hua, Shao Bo
Date Implemented: 03 JULY 2013
Reference/Source:https://manu44.magtech.com.cn/Jwk_infotech_wk3/EN/
10.11925/infotech.1003-3513.2013.05.12

SUMMARY:
The management and use of study rooms in information commons provided by
several libraries in domestic and international countries at this time highlights the
drawbacks of the existing manual borrowing method and the benefits of online
reservations. The demand is there to develop an online reservation system for
study rooms. A method for utilizing a mobile app, an online booking system, and
a scene reservation system. It demonstrates the application procedure and the
practical impact of the study room reservation system at Nanjing University
Library.

RELATION:
In relation to these studies, the proponents' idea of an online reservation system
for study rooms at the Nanjing University Library was used by the TFVC
proponent for the Andatoria Bay Resort online reservation.

Title of the study: Online Hotel Reservation System

Proponents: Otsyeno, Khasenye Nicodemus
Date Implemented: 2015-04

34
Reference/Source:https://d1wqtxts1xzle7.cloudfront.net/56041668/
OnlineHotelReservation-with-cover-page-v2.pdf?
Expires=1669539191&Signature=Pr0GfUOtIC0Vgtptf5GeSUhJIBFNLnWkFs3Ew
~asHSVD6gdfuJ4BzWrgN4sF2mOVhcf8vKUvkRdnEYY09LLCTV5CwhEoJ2GFE
GNspa-G2txFv35kztl~NUaFo0Gnx66A08aTPh-
lfeoE3pYVVYykdomil~NexgoOEL1c3tgtA5P2Kp518EE0ncLF-
zkywh2lUR1JnpS75N1E0eZBfUFthqMOnwshflFflTmEzGoUNed6~lGLE0tat30qS
C-
x0nzKbjjVAuBCi94fP8ZPoAOdjqCpDjR7GnjAWgApLh2l5BgAIC1ofwYntMwWrkF
RBObYrAh2p3Nej3xBCV86kSCLJA__&Key-Pair-
Id=APKAJLOHF5GGSLRBV4ZA

SUMMARY:
Since the middle of the 1990s, more commercial firms have adopted online room
reservations than ever before because of the lower operational expenses
involved. Initially, telephone transactions and VISA cards were used for online
room reservations. The Internet, a new channel for the delivery of hotel industry
services that benefit both guests and staff, has recently changed this. Online
room reservation facilities now include viewing rooms, choosing rooms, making
payments, and obtaining services like laundry, ambulances, and tour riding,
among others. This technology will in fact aid in the management and direction of
the hotel's operations and commercial dealings, enabling it to reach its full
potential and demonstrate its expertise in the leisure resorts industry.

RELATION:
In relation to these studies, the proponents used the idea of an online hotel
reservation system at the Maasai Maria University in Kenya for the Andatoria Bay
Resort Online Reservation.
Title of the study: Lensalyza Photography Studio Reservation

35
Proponents: Ku Siti nor Habibah Ku Mohd Razali, Shahreen Kasim, Rohayanti
Hassan, Hairulnizam Mahdin, Azizul Azhar Ramli, Mohd Farhan Md Fudzee,
Mohamad Aizi Salamat
Date Implemented: JANUARY 2018
Reference/Source:https://www.actaelectronicamalaysia.com/archives/AEM/
2018-issue2/2aem2018-06-09.pdf

SUMMARY:
The proponents of University Technology Malaysia built an online reservation
system for Lensalyza Photography Studio that can support online system for a
systematic management of reservation data. The manual reservation of
Lensalyza Photography Studio is through writing and it is very hard and time
consuming. Checking the information of the customers manually can be an
overwhelming task for the staff. Reservation services for photography are
offered via the phone, through social media sites like Facebook, and by direct
reservations with the business. This project's major goal is to convert the manual
system to a web-based system through automation. It can facilitate public
photography reservations by making them simpler, faster, and more accurate.

RELATION:
In relation to these studies the proponents of the Andatoria Bay Resort online
reservation also implemented a computerized reservation system for Andatoria
Bay Resort where in the beneficiary uses a manual process of receiving
reservation.

36
2.2 Review of Related Literature
2.2.1 Local Literature

Title of the article: Online Reservation System of Klir Water Park Resort
(ORSKWPR)
Authors: Ronnel Teodoro, Rexcies Valentin, Mervin Jay Bote
Date implemented: Aug 10th, 2021
Reference/Source:https://www.studymode.com/essays/Online-Reservation-
System-68802664.html

SUMMARY:
The proponents of Online Reservation System of Klir Water Park Resort
(ORSKWPR) implemented a system that will help the business that can easily
reserve rooms for guests and they will not use the time in doing manual
transactions, which is why the proponents decide to make a reservation that
helps the client to request reservations easier with the help of the internet.

RELATION:
In relation to this literature, the proponents conduct this online reservation system
in an easy way because we are aware that using websites and an online
reservation system will assist the company or business in reducing their
problems with using this type of reservation system and also that may be useful
to each of next proponents who will conduct a reservation system.

Title of the article: 658 Apartelle Online Reservation System (658 AORS)

37
Author: Bituin Abi
Date implemented: August 2012
Reference/Source:https://www.coursehero.com/file/p6funtv7/658-Apartelle-
Online-Reservation-System-According-to-Bituin-Abi-August-2010-658/

SUMMARY:
The author of the 658 Apartelle Online Reservation System (658 AORS)
developed a system will assist the resort in having an online reservation system
and prevent them from using any type of manual booking, which is difficult to
reserve for all guest and takes a lot of time to complete.

RELATION:
In relation to this literature, the proponents of Andatoria Bay Resort also made
the decision to create and implement a reservation system so that guests would
have an easy way to make reservation, and so that they don't have to struggle
with manual booking same as to 658 Apartelle Online Reservation System.

Title of the article: Online Hotel Reservation System (OHRS)

Author: Delizo, et al
Date implemented: 2013

38
Reference/Source:https://www.academia.edu/36435770/
Chapter_2_REVIEW_OF_RELATED_LITERATURE_AND_STUDIES_This_chap
ter_presents_the_review_of_related_literature_and_studies_particularly_on_the_
Proposed_Computerized_Hotel_Management_System_of

SUMMARY:
The proponents of the Online Hotel Reservation System (OHRS) to improve its
reservation system the advent of new technology gave rise to easy and hassle-
free interaction between and among the guest. This is why most hotel and
resorts prefer to employ computerization in their business.

RELATION:
In relation to this literature, the proponents implemented a system that is an
online system for some to organize since the proponents of Andatoria Bay Resort
have an online reservation system. This newly created system seems to be more
appealing, effective, and dynamic.

Title of the article: Online Billing and Reservation System of La Felicidad

Resort, Brgy. Calumpang Cerca, Indang Cavite (OBRSLFRBCCIC)
Author: Cherry Lou Mojica
Date implemented: January 18, 2019

39
Reference/Source:https://ojs.aaresearchindex.com/index.php/AAJMRA/article/
view/4263

SUMMARY:
The author, Cherry Lou Mojica, discusses the Online Billing and Reservation
System as an easier way to pay in an online transaction, especially for those who
have a resort business, and according to Cherry Lou Mojica, it is very convenient
for all online businesses to have an online billing system. To conclude, the
system serves its purpose to accept a reservation, calculate accurate bills, and
minimize human error.

RELATION:
In relation to this literature, the proponents have also aim to develop a website
that can accept payments through online billing for Andatoria Bay Resort. Thus,
this project will help the transactions of the Andatoria Bay Resort make easier
and much reliable in terms of their booking and reservation for the customers.

Title of the article: Modes of Reservation in Different Resort in San Juan,

Batangas (MORIDRISJB)
Author: Lanie A Rivera
Date implemented: January 18, 2019
Reference/Source:https://ojs.aaresearchindex.com/index.php/AAJMRA/article/
view/12281

40
SUMMARY:
The author Lanie A Rivera discussed the convenience of using a website in each
resort in San Juan, Batangas. Because majority of the guest agreed that the
website is the most popular platform for reservation. In this way it is very
accessible to any guest who wants to visit the website to gathered some
information about the resort and it can also help them to find some
recommended resort in the website.

RELATION:
In relation to this literature, the proponents and the author Lanie A Rivera have
the same goal to implement the convenience of using a website in a business
and to make it easy for any guest in our resort to make an online reservation.
Also, to discussed what benefits can get in to our website

2.2.2 Foreign Literature

Title of Article: Database Systems: Design, Implementation, & Management

Authors: Carlos Coronel & Steven Morris
Date Published: January 2018
Reference/Source:https://www.pdfdrive.com/database-systems-design-
implementation-and-management-with-e6663225.html

41
SUMMARY:
The authors talk about on how important databases design, implementation and
management. It is said that a sound database design is the foundation for a
successful information system, and that the database design must reflect the
information system of which the database is a part of the relational database
model. The authors also talked about the implementation and management of a
database in step by step.

RELATION:
In relation to this literature, the proponents of the Andatoria Bay Resort Online
Reservation used the information from Carlos Coronel and Steven Morris,
authors of the article entitled: Database Systems: Design, Implementation, &
Management, to construct a strong database design using SQL (Structured
Query Language).

Title of Article: New Perspectives on Web Design

Authors: Harry Roberts, Nicholas C. Zakas, Christian Heilmann, Tim Kadlec,
Mat Marquis, Addy Osmani, Aaron Gustafson, Christopher Murphy, Nishant
Kothary, Rachel Andrew
Date Published: November 2013
Reference/Source:https://www.pdfdrive.com/new-perspectives-on-web-design-
e12176767.html

SUMMARY:

42
The author(s) of the book entitled “New Perspectives on Web Design” talk about
how the web design evolved in many ways. The new perspective on web design
explores handy techniques and smart strategies derived from actual projects.
The book's main subject is Web design and performance optimization, where it's
important to take into account more recent strategy and development in order to
comprehend and learn new information for the future.

RELATION:
In relation to this literature, the proponents of Andatoria Bay Resort Online
Reservation see Web design as important to a business since it creates a
positive first impression for users and enhances the user experience for website
visitors. The book aided the advocates in putting the concept of having a good
Web design into practice.

Title of the Article: Understanding Digital Marketing: Marketing Strategies for

Engaging the Digital Generation
Author: Damian Ryan
Date published: 2015
Reference/Source:https://www.pdfdrive.com/understanding-digital-marketing-
marketing-strategies-for-engaging-the-digital-generation-e185319282.html

SUMMARY:
The author Damian Ryan discussed about how important it is to have a good
knowledge about digital marketing. According to Ryan, advertising has changed

43
through time, and technology advancements have marked this progression
throughout history, each of which profoundly changed how businesses could
interact with their customers.

RELATION:
In relation to this literature, the proponents created a website for a company that
conducts transactions manually in hopes that it will one day assist the
beneficiaries in resolving their problems. An article by Damian Ryan discussing
the value of digital marketing in the modern world was used by Andatoria Bay
Resort Online Reservation to its benefit.

Title of the Article: Business Analytics, Data Analysis and Decision Making
Authors: S. Christian Albright and Wayne L. Winston
Date published: January 2014
Reference/Source:https://www.pdfdrive.com/business-analytics-data-analysis-
decision-making-e185805929.html

SUMMARY:
The author(s) S. Christian Albright and Wayne L. Winston of Business Analytics,
Data Analysis and Decision Making deliberate about on how to optimize data and
the need of new statistical methods. The objective of the article is to be able to
maximize the data and make use of it. The writers highlighted how the data

44
would grow larger in the future and how it will affect the business and technology
world.

RELATION:
In relation to this literature, the proponents of Andatoria Bay Resort Online
Reservation gain knowledge by understanding the premise in the article entitled
Business Analytics, Data Analysis and Decision Making by Christian Albright and
Wayne L that the data of the users should be optimized and taken care of and
apply it to their development.

Title of the Article: Information Technology Project Management

Author: Kathy Schwalbe, Ph.D., PMP
Date Published: August 2018
Reference/Source:https://www.pdfdrive.com/information-technology-
information-technology-e19559967.html

SUMMARY:
The author of the article entitled “Information Technology Project Management”
discussed about understanding of Information Technology project management
in most effective way and techniques with the unique approach found in
Schwalbe's IT Project Management. According to Schwalbe, project managing

45
can be very helpful to some information technology projects especially for those
project managers that handles each and every project the team is planning to.

RELATION:
In relation to this literature, the proponents gain benefits by understanding how
they can have better control and to evaluate the methods in managing projects,
the proponents of Andatoria Bay Resort Online Reservation will benefit from
Schwalbe's article titled Information Technology Project Management.

2.3 Synthesis
The studies of Hernandez et al. (2014), and Virgo and Reymar Pamigao (2018)
focuses on functions and effectiveness of reservation system toward users.
Emman Anwei et al. (2019), and Ruben A. Parazo (2016) evaluates various
online reservations systems for validations, service quality, usefulness, ease of
use, online reviews, experience, and satisfaction. Rommer C. Castilloa et al.
(2014) implies in their studies the significance of having and implementing a
reservation system.

The studies of Ilemungolet, Geofrey Lokure, David (2010), Nafiseh Rezaei &
Mahsa Rohani (2017), Shen Kuilin, Zhao Hua, Shao Bo (2013), Otsyeno,
Khasenye Nicodemus (2015), and Ku Siti nor Habibah et al. (2018) emphasize
that the use of advance and computerize system lessened the time consumed

46
when it comes to the management of reservation. The studies of the mentioned
proponents’ pinpoint the system’s assistance it can provide when it comes to the
functionality and service quality once implemented.

The literature of Ronnel Teodoro et al. (2021), Bituin abi (2012), Delizo, et al.
(2013), and Lanie A Rivera (2019) emphasized that implementing a developed
system is much efficient and less tiring compared to using manual procedures.
Implementing a system can boost the productivity and resourceful of a certain
premise. It is very convenient for all online businesses to have an online billing
system (Cherry Lou Mojica, 2019).

Carlos Coronel & Steven Morris (2018) stated in their literature that a sound
database design is the foundation for a successful information system, and that
the database design must reflect the information system of which the database is
a part of the relational database model. The new perspective on web design
explores handy techniques and smart strategies derived from actual projects
(Harry Roberts, et al., 2013). As the time goes by the advertising has been
evolving and technological advances have punctuated the evolution of
advertising throughout history, each fundamentally altering the way that business
could communicate with their customers (Damian Ryan, 2015). Data Analysis
and Decision Making deliberate about on how to optimize data whether it is from
surveillance tapes, Web clicks, bar scans, public records, financial transactions,
and more (S. Christian Albright and Wayne L. Winston, 2014). Understanding of
Information Technology management is effective in some ways and techniques
with the unique approach (Katty Schwalbe, Ph.D., PMP, 2018).

47
CHAPTER III: RESEARCH METHODOLOGY

3.1 Research Design

Research Design In order to gain a thorough understanding of the study's
findings, which may always be relevant to represent the current state of technical
analysis as it is employed in the system, the study will employ a quantitative
research approach to design, develop and implement a computerized reservation
system for Andatoria Bay Resort. To make things simpler for guests of Andatoria
Bay resorts, this study will also employ a survey that focuses on online
reservations, which can be made through a computer or cellphone. Additionally,
the study's primary tools will be researcher-made questionnaire.

48
3.2 Method Used in Development and Evaluation the Software Product
SOFTWARE MODEL (CONCEPTUAL FRAMEWORK PROCESS)
The proponents decided to use Spiral Model as an approach to develop a
system. Using Spiral As a modeling language can minimize and manage the
risks and errors that may arise in the future. Knowing that risks and error is
inevitable, spiral model is the most applicable model to use when it comes to
risks handling and prototype tester in every phase.

49
3.3 Respondents Distribution

RESPONDENTS POPULATION SAMPLE PERCENTAGE

Super Admin 1 1 0.7%

Admin 2 2 1.3%

50
 Staff 5 5 3.3%

Guests 143 106 70.2%

TOTAL 151 114 75.5%

1
Super Admin P=
151
(100) = 0.07%

2
Admin P=
151
(100) = 1.3%

5
Staff P=
151
(100) = 3.3%

143
Guests n= (112) = 106.06 round off to 106
151
106
P= (100) = 70.2%
151

3.4 Data Gathering Procedures

The proponents start the data gathering by doing analyzation and brainstorming.
The proponents planned to determine first whether who will benefit their system
and what will be the context and flow of their project. The first stage of data
gathering the proponents took is to collect data and information from Andatoria
Bay Resort for the contents of their ongoing website and research study.

51
Therefore, the proponents wrote a request letter to the mentioned resort asking
them to become the beneficiary for the proposed project. The proponents
prepared a questionnaire that would be given to the respondents simultaneously.
As a result, the proponents assembled the results of a poll they performed, each
of which questions that may help evaluate the study's difficulty. The proponents
will total all responses according to the question in the statement of the problem.
The next stage of Data gathering the proponents took Is to look for source and
ideas through internet searching, thesis book reading and previous work
integration.

3.5 Instruments

 Hardware/Software – Any type of data that is received through the

software is entered using the proponents' hardware. Whereas data is
transformed into information by software.

52
  Internet Research – The internet can be used in a lot of different ways,
including data collection via emails, text messages, etc., where
respondents can fill out surveys online.

 Interview – The proponents undertook an interview method to gain a

better knowledge of the beneficiary's current issue and to learn more
about the best solution that might be offered.

 Library Research – The proponents used the TFVC's private library to

obtain any reference materials that might have sped up their research.

 Observation – The proponents employed observation as a tool to

determine the possible outcomes in the data gathering.

 Questionnaire – Gathering a data always needs a questionnaire

wherein the respondents answers questions all about the experience
and the feedback of the respondents.

 Previous Project Integration – Improving the previous projects

functions and applying it to the current project.

3.6 Statistical Treatment

The statistical method that is used to obtain the sample and percentage is
Slovin’s formula. Knowing that the proponents used a semi structured interview,
Slovin’s formula is the best option to use when lack of information and data
tabulation.

Slovin’s formula

53
 N
n= 2
1+ Ne
n
P=
N

Whereas:

n = Sample size
N = Population size
e = Margin of error
P = Percentage

54