Personal Loan Agreement

Regd. Office: Chaitanya, No.12, Khader Nawaz Khan Road, Nungambakkam, Chennai-600006
Corp. Office: No.29, Jayalakshmi Estates, Third Floor, Haddows Road, Nungambakkam, Chennai-600006
1. DEFINITIONS
For the purposes of the Master Terms and Conditions, capitalized words shall have the meaning as set-out herein below:
“Applicable Law(s)” - shall mean, any statute, law, regulation, ordinance, rule, judgment, rule of law, order, decree, clearance, approval, directive, guideline, policy, requirement, or
other governmental restriction or any similar form of decision, or determination by, or any interpretation or administration of any of the foregoing by, any statutory or regulatory authority
whether in effect as of the date of the loan or thereafter and in each case as amended;
“Bounce Charges” means an amount payable by the Customer to the Lender as a penalty where the cheque(s) issued by the Customer is not honoured by the clearing bank or the EMI
mandate is dishonoured;
“Commercial Terms” shall mean the terms of the loan issued and communicated by the Lender to the Customer by way of any of the contact options and includes the EMI, tenure,
interest, fees, charges and such other requisite particulars;
“Contact Options” shall mean and include use of any telephone (either through human interface or AVR), fax, e-mail, short messaging service (SMS), mobile applications, online
customer portal and/ or other options as made available by Lender to its Customer(s) from time to time for availing loans(s)/ services from the Lender;
“Customer/Borrower” means an individual (including his/her legal representatives, administrators, executors and heirs, and shall be construed so as to include his/her permitted assigns
and permitted transferees) who has been sanctioned a loan by the Lender pursuant to his/her request for such loan;
“Customer’s Account” refers to the designated bank account of the Customer which is duly registered/notified with/to the Lender, from time to time;
“Customer’s Dues” means and includes the outstanding principal amount of the loan, interest on the loan, together with all other interest, all fees, costs, charges, expenses and stamp
duty and all other sums whatsoever payable by the Customer to the Lender in accordance with this master terms and conditions and any other documents executed by the Customer in
relation to the loan;
“Due Date(s)” means the date(s) on which any amounts in respect of Customer’s dues (including the principal amount of the loan or its interest and/or any other monies), fall due and
payable in the form of EMIs as accordingly specified in the commercial terms; and/or other transaction documents executed by the Customer in relation to the loan. If the due date falls
on a day which is a holiday, the payment is to be made on the immediately preceding working day;
“ECS” or “NACH” refers to electronic clearing services or electronic payment services, participation in which has been consented to in writing by the Customer, for facilitating the
payment of EMI, fees and other applicable charges to the Lender in connection with the loan availed by the Customer;
“Effective Date” shall mean the date of first disbursement of the loan in case the loan is disbursed in part, otherwise the date of disbursement of the loan;
“Equated Monthly Instalments” or “EMI” shall mean the amount payable every month on such date/s specified in the loan term sheet for the term of the loan by the Customer to the
Lender comprising of interest, or as the case may be, principal amount of the loan and/or interest to amortise the loan;
“Lender/ Company” shall mean TVS Credit Services Limited (including its successors and assigns), a non-banking finance company, registered under the Companies Act, 1956 , having
its registered office at Chaitanya, No.12, Khader Nawaz Khan Road, Nungambakkam, Chennai-600006.
“Loan” shall mean the amount of loan availed by the Customer from Lender in connection with the purchase of the product or receipt of services including to meet personal expenses or
otherwise for any other requirement from time to time as per the commercial terms;
“Loan Term Sheet” means the document provided to the Customer by the Lender, containing the commercial terms in relation to the loan and confirmed, executed and accepted by the
Customer;
“Master Terms and Conditions” means collectively the terms and conditions set out herein and any other terms applicable in connection with the loan or any further or future loans
and/or modified by the Lender from time to time;
“Notified Number” in relation to the Lender shall refer to such mobile number so notified by the Lender to the Customer/ or as specified in the commercial terms or the website and in
relation to the Customer shall refer to such mobile number as communicated by the Customer to the Lender or such number which has been maintained as per the records kept by the
Lender;
“Notified Email” in relation to the Lender shall refer to such email address so notified by the Lender to the Customer/ or as specified in the commercial terms or the website and in
relation to the Customer shall refer to such email address as communicated by the Customer to the Lender or such e-mail address which has been maintained as per the records kept
by the Lender;
“Penal Interest” means an additional interest payable by the Customer to the Lender as a penalty in case of delay/default in payment of EMI/ any other dues/charges forming a part of
Customer’s dues;
“RBI” shall mean the Reserve Bank of India;
“Transaction Documents” shall mean any other document including that of such forms as may be necessary that may be executed by and between the Lender and the Customer in
relation to the loan;
“Valid Confirmation” shall mean the acceptance of the Master Terms and Conditions and the Loan Term Sheet by(i)Entering the transaction code (ii)Clicking on the
‘’I Accept’’ button at the end of the Master Terms and Conditions as available in the link or otherwise using any of the Contact Options(as may be decided by the lender from time to
time at its sole discretion)
“Website” shall mean and refer to www.tvscredit.com
The Customer and the Lender are collectively referred to as “Parties” and individually as a “Party”.
1. Scope:
1.1 In addition to the terms set out in the loan term sheet, and such other conditions as may be agreed between the Lender and the Customer, the master terms and conditions
shall govern the loan availed.
1.2 This master terms and conditions, in itself, do not create, transfer or record any right or obligation of the Lender, and is to be read along with the provisions of the loan term sheet.
1.3 The loan may be granted to the Customer as per the terms of the master terms and conditions and other transaction documents. The loan will be granted at the sole discretion of
the Lender and shall be subject to the following conditions:
(a)The Customer is not an undischarged insolvent or has not at any time been adjudged as an insolvent, has not at any time suspended payment to his/her creditors or has not at
any time made a composition with them; or has not at any time been convicted by a court of law for any offence.

Signed For TVS Credit Services Ltd

Signed by :byGAURAV
: SINGH RAWAT
Reason :
Reason : Loan Document clickwrap sign by
Signed
Signed on :on :
2023-03-24 11:00:53
Mobile :
Mobile : 8851184054
Latitude
Latitude :
: 28.4949
Longitude :
Longitude : 77.1444 Authorised Signatory
 1.4 The Customer agrees that the master terms and conditions may be amended and/or modified and/or supplemented from time to time at the sole discretion of the Lender due to
any reason whatsoever including that of any change in the market conditions and the Customer shall be obliged to comply with such revised master terms and conditions. The revised
master terms and conditions may be accessed and downloaded by the Customer from the website or emailed or posted by the Company shall be deemed to construe as sufficient
intimation to the Customer. Such revised master terms and conditions shall hold true, valid and applicable with respect to the loan and for any other credit facility that may be availed by
the Customer.

2. Purpose and disbursement of loan:

2.1 The loan may be granted by the Lender to the Customer for such amount for the purpose of purchase of any product or receipt of any service which are legally valid or to meet
personal expenses or otherwise as may be specified in the commercial terms. The Customer may avail the loan in one or more tranches as and when the Customer wishes.
2.2 Subject to the terms and condition contained herein, the Borrower(s) agrees to borrow from the Company and the Company agrees to lend to the Borrower the sum specified in
the loan term sheet, hereto. The loan may be disbursed in full or in instalment or in such other manner as may be decided by the Company on the terms and conditions and the
purpose as stated /contained in this agreement and /or in the Borrower’s application for the loan. The loan may be disbursed to such other person/s as may be designated by the
Borrower(s); Provided however that disbursement if any made by Company to the aforesaid designated person/s shall not affect the obligations of the Borrower(s) in relation to
the loan and such disbursement of the loan to the designated person(s) shall be deemed to be the loan granted to and availed by the Borrower(s).

2.3 The Borrower(s) shall pay interest on the loan amount at the rate specified in the loan term sheet. The interest on the loan shall be calculated on a daily basis with monthly
interest on the outstanding principal balance. The interest on the loan shall begin to accrue from the date of issuance of loan cheque. The Company will disburse by cheque/ECS
transfer/NEFT/RTGS/SI) irrespective of the time taken for transit, collection, realisation of the cheque by the Borrower(s) or his bank. The interest levied on the loan shall be the
same as mentioned in the schedule and shall remain fixed till the term of the loan agreement unless mandated by the Reserve Bank of India or any other competent authority, or
changes in the money market, which shall be binding on the Borrower(s)
2.4 Acceptance of the Loan Application form and Master terms and conditions by the customer:
i Pursuant to a call being made either by the Customer or the Lender at any of the Notified Number, a request/offer for a Loan may be made by the relevant Parties to one another;
ii Upon verification of the Customer’s identity(as per the KYC norms) by the Lender, the Customer will receive a weblink containing the link to the Master Terms and Conditions and
Commercial Terms(as hosted on the Customer’s online portal/website)(‘’Transaction Link’’) on his/her Notified Number and/or Notified E-mail, the Transaction Link may also
contain a specific numeric code(‘’Transaction Code’’);
iii Once the Customer has read and understood the terms and conditions provided in the Transaction Link and if the same is acceptable to him/her, he/she shall convey his/ her
acceptance by clicking on the ‘’I Agree’’ button at the end of the Master Terms and Conditions and/or entering the Transaction code at a Merchant counter or on the Lender’s
online portal/website.
iv Pursuant to a Valid Confirmation by the Customer either by the way of the mechanism detailed above, the Loan shall be deemed to have been disbursed once the Loan (in its
entirety or its parts thereof)is credited into the Merchant Account or the Customer’s Account as the case may be and as agreed upon between Parties and specified in the
Commercial Terms.
v Notwithstanding anything provided to the contrary, in the event of any erroneous disbursement by the Lender, for any reason whatsoever, the Customer hereby agrees
unconditionally to cooperate with Lender, assist the Lender in taking all the steps and actions that may be required and in executing such letters or documents as the Lender may
require to make modifications to such erroneous disbursement.
2.5 Interest, Charges and Fees:
a The annual rate of interest as applicable to each loan obtained by the Customer from time to time shall be communicated to the Customer before the approval of such loan(s) by
the Lender in writing if not specified in the commercial terms. Interest in respect of each loan will start accruing in favour of the Lender on and from the respective effective date
until the repayment of the loan and all monies due and payable by the Customer in respect of the loan, including interest, fees, penalties etc. Interest shall be computed on the
basis of a year comprising of three hundred and sixty five days.
b The Customer confirms that he has reviewed and understood the internal guiding principles and interest rate model of as the Lender available on the website/specified in the
commercial terms for the purpose of determining and calculating rate of interest.
c The interest, charges and other fees payable by the Customer on any loan may be modified at the discretion of the Lender. The Lender shall ensure that any changes in interest
and other charges shall be effected only prospectively and due notice of the same shall be provided to the Customer.
2.6 Repayment:
a The Customer shall repay the loan, interest and all applicable charges in specified number of monthly instalment of the equal amount throughout the tenure of such loan
(hereinafter referred to as Equated Monthly Instalment (“EMI”) in the manner and as specified in the commercial terms.
b The Customer shall continue to pay the EMIs not later than, than on the respective due dates for each such loan regardless of whether the purpose for which the loan is obtained
could not be achieved and/ or any other circumstance whatsoever.
c The Customer undertakes that he/she has given or shall give ECS/ NACH mandate or any other electronic or other clearing mandate in favor of the Lender in respect of the EMIs
to be paid on respective due dates as agreed to, in the Commercial Terms (“EMI mandate”).
d The Customer shall ensure availability of sufficient funds in the Customer’s account/bank account on which EMI mandate has been provided to the Lender, and shall not close
such bank account and/ or issue any instructions to stop/suspend such EMI mandate.
e Any dispute or difference of any nature whatsoever shall not entitle the Customer to withhold or delay payment of any EMIs or any other amounts in clear violation of the EMI
mandate so provided earlier.
f All sums payable by the Customer to the Lender shall be paid without any deductions whatsoever. Credit/discharge for any payments made by the Customer shall be given only
on realisation of the amounts so paid.

Signed For TVS Credit Services Ltd

Signed by :byGAURAV
: SINGH RAWAT
Reason :
Reason : Loan Document clickwrap sign by
Signed
Signed on :on :
2023-03-24 11:00:53
Mobile :
Mobile : 8851184054
Latitude
Latitude :
: 28.4949
Longitude :
Longitude : 77.1444 Authorised Signatory
 2.7 Other conditions of loan:
a In respect of any delayed payments, any sums received by the Lender from the Customer shall be appropriated first against payment towards overdue EMIs, and thereafter
against the bounce charges and/or penal interest or any other charges under the master terms and conditions.
b Notwithstanding anything stated elsewhere in the master terms and conditions, the EMI, any amounts outstanding under the loan or the Customer’s dues (or any of its part
thereof) shall be payable by the Customer to the Lender on demand. Further, the Customer shall also provide a demand promissory note to the Lender in respect of repayment
towards Customer’s dues.
c The Customer shall be exclusively responsible to take possession and get the delivery of the product from the merchant and the Lender shall not be liable for any delay in
delivery or non-delivery of the product and/or with respect to the quality, condition, fitness, suitability or otherwise whatsoever of the product.
d The grant of a loan as per the master terms and conditions and other transaction documents shall create a relationship of debtor and creditor as between the Customer and the
Lender and shall not under any circumstance be deemed as a service rendered/to be rendered by the Lender. Accordingly, the provisions of the Consumer Protection Act, 1986
(“said Act”) shall not apply to the transaction forming subject of the master terms and conditions and the Customer waives any right to seek any remedies under the said Act.
e In case of receipt of request from the borrower for transfer of borrowal account, the consent or otherwise i.e. Objection of the Company, if any, shall be conveyed within 21 days
from the date of receipt of request.
2.8 Covenants by the Customer:
a The Customer covenants that at all times he/she shall:
i. Comply with the applicable laws;
ii To do all such things and execute all such writings as may be necessary from time to time for duly or more perfectly securing the repayment of the loan;
iii. The Customer covenants to notify the Lender in case of any change in Customer’s registered KYC or bank account details so communicated/ provided earlier to the Lender,
immediately. In relation to the same, the Customer may have to provide supporting documents in the manner as determined and specified by the Lender from time to time;
iv. Not to default or delay in the payment of the EMI or Customer’s dues beyond the due dates
b Additional covenants for use of contact options in relation to the availing of the loan
i. The Customer authorises the Lender to accept all the instructions/ applications/ requests made by Customer through any of such contact options opted by the Customer for the
purposes of considering, granting, approving, or disbursing the loan by the Lender, as the case may be, as per this master terms and conditions. Further, the Customer agrees
and confirms that all documents (including but not limited to the loan term sheet) sent by the Lender to the Customer over any of the contact options shall be valid and binding on
the Customer.
ii. The Customer agrees that the phone number, e-mail address and other details provided by the Customer, for availing contact options or for any call-back is owned by and belong
to the Customer only. The Customer understands and agrees that accepting instructions, or approving the loan, through any of the contact options shall at all times be subject to
the sole discretion of the Lender and that the Lender may, at its sole discretion, refuse to act based on such instructions.
iii. The Customer acknowledges that the range of services/ loan provided over the contact options may change from time to time. The Customer agrees that the Lender may add or
discontinue anytime all or any of the contact options for granting loan and other related services by sending notice/ communication to the Customer.
iv. The Customer confirms that the Lender has the absolute right to make changes in the terms and conditions for availing all or any of the contact options.

v. The Customer irrevocably and unconditionally consents to the Lender recording of all the Customer’s electronic communication (e.g. telephone calls, electronic mail, SMS, mobile
application or other) and storage of electronic media by the Lender and accepts such recordings and electronic media as evidence with regard to acceptance of all the
commercial terms.
vi. The Customer confirms that he is fully aware of and consents to the risks associated with transmitting instructions for obtaining loan/ funds transfer via contact options. The
Customer agrees that confirmation of the Customer’s identity, will be sufficient evidence for the Lender to identify the Customer and to act upon the Customer’s instructions

3. Event of default and consequences of event of default:

3.1 An ‘Event of Default’ shall be deemed to have occurred if:
a An EMI or any payments due by the Customer has not been paid on the relevant due date;
b The Customer does not comply with its obligations contained in the master terms and conditions and/or transaction documents executed by the Customer in relation to availing of
the loan;
c It is found that the Customer has made any misrepresentations to the Lender and/or the merchant;
d The product purchased out of the proceeds of the loan is confiscated, attached, taken into custody by any official, authority or other person made subject to any proceedings, or
is disclaimed, endangered, stolen or damaged or bodily injury is caused to any third party by accident or the services availed by the Customer does not meet his requirement or
satisfaction;
e The Customer dies, becomes insolvent/ compounds with his creditors or permits any attachment or sequestrations or other process against any of his/her assets or properties; or
commits any criminal offense which will attract punishment of 3 (three) or more months under Indian Penal Code, 1860 and/or
f The Customer commits any default under any other terms and conditions/agreements so executed with the Lender in relation to any other credit facility/service availed from the
Lender.

Signed For TVS Credit Services Ltd

Signed by :byGAURAV
: SINGH RAWAT
Reason :
Reason : Loan Document clickwrap sign by
Signed
Signed on :on :
2023-03-24 11:00:53
Mobile :
Mobile : 8851184054
Latitude
Latitude :
: 28.4949
Longitude :
Longitude : 77.1444 Authorised Signatory
 3.2 Upon the occurrence of an event of default, the following are without prejudice to the other remedies available under law or in equity:
a In case of default by reason of dishonor of the cheque or EMI mandate provided by the Customer, when used or presented by the Lender towards repayment of Customer’s dues,
the Lender shall levy (i) Penal interest per month as specified in the loan agreement, application form for every such default till such default continues and is not rectified by the
Customer and (ii) Bounce charges as applicable from time to time for per month/per default.
b In case of delay in payment by the Customer of any EMI due to any other reason, the Customer shall be liable to pay a penal interest as specified in 3.2(a)(ii) above. The
aforementioned remedies shall be available to the Lenders notwithstanding any other remedies that may be available specifically under Section 138 of Negotiable Instruments
Act, 1881 or Section 25 of the Payment and Settlement Systems Act, 2007 or under other provisions of applicable law.
c Notwithstanding anything specified hereinabove, upon an event of default, the Customer’s dues shall forthwith become payable to the Lender, without any notice to the Customer;
and if the Customer fails to pay the Customer’s dues or any part thereof, the Customer undertakes to forthwith surrender to the Lender or its representatives, the product or any
other asset of the Customer of value sufficient to satisfy the Customer’s dues or part thereof not paid by the Customer and Lender shall, on behalf of Customer, be entitled to
alienate/dispose off the same and adjust the proceeds against the Customer’s dues. In case even after such realisation, there still remains any amount due and payable by the
Customer, the same shall be paid to the Lender by the Customer forthwith. The Lender also reserves the right to present for payment any cheque/EMI mandate so received by the
Lender previously, until all monies due and payable to the Lender are fully paid up to the Lender.

4. SMA/NPA classification
d As per the notification bearing no. RBI/2021-2022/125-DOR.STR.REC.68/21.04.048/2021-22 dated 12.11.2021 of Reserve Bank of India, all amounts payable by the Borrower to
the Company, shall be paid without any deduction on or before the Due Dates failing which the Borrower’s Loan account shall be classified as special mention account (SMA)/non
performing account (NPA) or under such other category as per the applicable guidelines of the Reserve Bank of India (RBI) at the end of Due Date. The basis for classification of
SMA and NPA categories and the example for the same is as mentioned hereinbelow
e Basis for classification of SMA and NPA categories:
f Under the RBI guidelines, the loans are required to be classified into categories basis the repayment track record of the Borrower/s. The Basis of classification of SMA and NPA
categories

g Classification of Categories h The basis for Classification- Principal or interest payment or any other amount
wholly or partly overdue

i SMA-0 j Up to 30 days

k SMA-1 l More than 30 days and up to 60 days

m SMA-2 n More than 30 days and up to 90 days

o NPA p More than 90 days

q Classification- as Special Mention Account(SMA) or Non-performing Account (NPA) is done as part of the day-end process for the relevant date and the SMA or NPA classificat
ion date shall be the calendar date for which the day end process is run by the Company
r Loan accounts once classified as NPA will be upgraded as a standard asset only if the entire outstanding arrears of principal, interest, and/or other amounts are paid by the
Borrower in full (The expression “ standard asset” shall mean and refer to a loan account which is not required to be classified as SMA or/NPA. The SMA or NPA classification is
done at the Borrower level which means all the loan accounts of the Borrower will be classified as applicable for the loan with the highest overdue days.
s Any change in the classification of a loan account as SMA or NPA or any other new category as prescribed by RBI will be implemented automatically by the Company and the
same shall also be applicable to all the Borrowers.
t Example for SMA/NPA classification: If the Due Date of a Loan account is March 31, 2021, and full dues are not received before the company runs the day-end process for this
date, the date of overdue shall be March 31, 2021. If the loan account continues to remain overdue, then the loan account shall get tagged as SMA-1 upon running the day-end
process on April 30, 2021, i:e upon completion of 30 days of being continuously overdue. Accordingly, the date SMA-1 classification for the loan account shall be April 30, 2021.
u Similarly, if the loan account continues to remain overdue, it shall get tagged as SMA-2 upon running the day-end process on May 30, 2021, and if it continues to remain overdue
further it shall get classified as NPA upon running day- end process on June 29, 2021

5. Disclosures:
5.1 The Lender shall, as it may deem appropriate and necessary, be entitled to, without any specific consent or authorisation from the Customer, disclose all or any:
a Information and/or data relating to the Customer;
b Information and/or data relating to the loan;
c Obligations assumed/to be assumed by the Customer in relation to the loan under the loan term sheet/ transaction link;
d Event of default, if any, committed by the Customer in discharge of the aforesaid obligations,
e To the Credit Information Bureau (India) Limited (“CIBIL”) or any other existing or future credit bureaus/credit reference agencies or any third party agency for the purpose of
availing any support services. CIBIL and/or any other agency, authorised by RBI to do so, may use and/or process the aforesaid information and/or data disclosed by the Lender
in any manner as it may deem fit. CIBIL and/or any other agency, authorised by the RBI to do so, may furnish for consideration, the processed information and/ or data or
products thereof prepared by it to the Lender or other financial institutions and/or other credit grantors or registered users, as may be specified by RBI in this behalf. All
information and/or data furnished by the Customer to the Lender from time to time shall be true and correct.

Signed For TVS Credit Services Ltd

Signed by :byGAURAV
: SINGH RAWAT
Reason :
Reason : Loan Document clickwrap sign by
Signed
Signed on :on :
2023-03-24 11:00:53
Mobile :
Mobile : 8851184054
Latitude
Latitude :
: 28.4949
Longitude :
Longitude : 77.1444 Authorised Signatory
 5.2 The Customer confirms that the Lender may also disclose any information / documents relating to the Customer to the Lender’s group companies for any promotional purposes.
6. DISPUTE RESOLUTION AND JURISDICTION:
v If any dispute, difference, or claim arises between any of the Obligors and the Lender in connection with the Facility or as to the interpretation, validity, implementation, or effect of
the Facility Documents or as to the rights and liabilities of the parties under the Facility Documents or alleged breach of the Facility Documents or anything done or omitted to be
done pursuant to the Facility Documents, the same shall be settled by arbitration by a sole arbitrator to be appointed by any of the following institutions:
w The Council for National and International Commercial Arbitration having its office at Unit No.208, 2nd Floor, Beta Wing, Raheja Towers, Nos.113-134, Anna Salai, Chennai –
600002
x Centre for Online Resolution of Disputes having its office at F-14, 3rd Cross, Manyata Residency, Manyata Tech Park, Bengaluru – 560045
y Madras Alternative Dispute Resolution Centre having its office at C-40, 2nd Floor, 2nd avenue, Anna Nagar West, Chennai-600040..
z Madras Arbitration solutions LLP having its office at 11/6, Francis Joseph Street, Parrys, Chennai- 600001.
aa Kovise Foundation Conflict Resolution International (KFCRI) G -2, Plot No, 108, Majestic Colony, Valasaravakkam, Chennai, Tamil Nadu 600087
bb Any arbitral institution designated under the provisions of the Arbitration or Conciliation Act, 1996 (“the Act”) or any panel of arbitrators maintained under the provisions of that Act.
cc Hereinafter referred to as (“Institution”) in accordance with the rules of the Institution as prevailing and as amended from time to time.
dd The arbitration proceedings shall be based on documents only which shall be conducted through exchange of e-mail and/or any other mode of electronic communication as
permitted by the rules of the Institution or through an online dispute resolution by the web portal offered by the Institution. The parties hereby agree that the arbitral proceeding
shall be conducted in electronic mode and all pleadings and documents will be exchanged electronically. There shall be no in-person and/or oral hearings except in certain
exceptional circumstances as the sole arbitrator may deem fit upon the request of either of the parties. In such instances, the hearings shall be conducted virtually at the sole
discretion of the arbitrator. The seat of arbitration for all purposes shall be deemed to be at such place is Chennai. The language of arbitral proceedings shall be English.
ee In the event the arbitrator to whom the matter is originally referred, resigns or dies or is unable to act for any reason, the Institution shall appoint another person in his/her place to
act as arbitrator who shall proceed with the reference from the stage at which it was left by his/her predecessor.
ff The arbitrator so appointed shall have the power to pass an award and also to pass interim orders/directions as may be appropriate to protect the interest of the parties pending
resolution of the dispute. A certified copy of the award passed by the arbitrator, a digitally signed copy of the same or a scan copy of the same shall be sent to the parties through
e-mail or any other electronic mode including the web portal as the Institution deems fit which shall be considered as a signed copy.
gg All notices, processes and communications between the parties with respect to the arbitration proceedings shall be through e-mail or any other mode of communication permitted
by the Institution notwithstanding the notice clause contained in the Agreement which shall continue to apply to all other communications between the parties.
hh It shall be the responsibility of the Lender and Obligor(s) to maintain sufficient space in the e-mail account and/or in any other mode of electronic account(s) and also to have
supporting applications/software in their computer/mobile/any other electronic device to access the electronic documents sent to them. It shall also be the responsibility of the
Lender and Obligor(s) to save the emails in the address book. The delivery of emails to spam, promotion, etc., shall also be a deemed delivery.
ii The Chennai courts shall have exclusive jurisdiction in respect of matters arising under this Agreement including any application for setting aside the award/appeal and the
Lender/ Obligor(s) shall not object to such jurisdiction. The arbitration shall be conducted under the provisions of the Arbitration and Conciliation Act, 1996 together with its
amendments, any statutory modifications or re-enactment thereof for the time being in force. The award of the arbitrator shall be final and binding on all parties concerned. The
cost of arbitration shall be borne by the Borrower.
7. Set-off:
5.3 Notwithstanding anything contained in the agreement, the company shall have lien over all the assets of the Borrower(s) in the Company’s control and right of set off against any
monies due to the Company from the Borrower(s), even in case of default in instalment.
5.4 The Company shall exercise the right under this clause on the remaining claims by giving a notice in writing along with the full particulars about the remaining claim made and the
conditions with which the company is entitled to retain securities till the relevant claim is settled.
8. Notices:
Any notice given to either of the party under this master terms and conditions shall be in writing. Such notice shall be deemed to have been duly given or made: (a) in respect of
the Lender- when it is delivered by hand, mail or telegram at Lender’s registered address or at such other address as the Lender shall have designated by notice to the Customer;
(b) in respect of the Customer- if any email is sent to the Customer’s notified email or a SMS or a message through whatsapp or such identical mobile applications or any other
electronic mode (as decided by the Lender from time to time) is sent to Customer’s notified number or when a notice is delivered by hand, mail or telegram at such address as
communicated by the Customer to the Lender from time to time.
9 Tenure and termination:
The master terms and conditions shall continue to apply to the Customer until all Customer’s dues are paid in full to the complete satisfaction of the Lender. The master terms and
conditions shall deemed to have been terminated once Customer has paid all EMIs and entire dues.
10. Miscellaneous:
10.1 The contents of the master terms and conditions have been fully explained to, in the language understood by the Customer at the time of availing of the loan.
10.2 Any statement of account furnished by the Lender regarding the balance amount due and payable by the Customer under the master terms and conditions shall be accepted by
and be binding on the Customer, and shall be conclusive proof of the amounts due from the Customer to the Lender. [Without prejudice to the above, if the Customer desires to
question any statement or any part thereof, the Customer shall furnish to the Lender full details of the same within 15 (fifteen) days of the receipt of the statement by the
Customer, and the Lender may consider the same and the Customer shall not be entitled to object thereafter on any ground whatsoever. It is however clarified that the Customer
shall not be entitled to delay any payment of EMI on the ground of the statement of account furnished by the Lender being inaccurate or on any such other ground].
10.3 The Lender has framed a fair practices code and it is available on the website.
10.4 The obligations of the Customer under the master terms and conditions along with the loan term sheet are independent and severable. If any obligation is found not enforceable
by a court of law, for any reason, the Customer shall continue to remain bound by the other obligations stipulated in such other documents specified herein.
10.5 The rate of penal interest, service charges and other charges payable and/or agreed to be paid by the Customer under the master terms and conditions are reasonable and
acceptable to the Customer
10.6 The Lender shall at anytime be entitled to assign, sell, securitize, discount or transfer all or any part of Lender’s rights and obligations under the loan and the master terms and
conditions, to any person(s)/ entity by mere intimation/ notice to the Customer and in such manner as the Lender may deem appropriate from time to time. The Customer shall not
be entitled to assign or in any manner transfer any rights or obligations under the master terms and conditions

Signed For TVS Credit Services Ltd

Signed by :byGAURAV
: SINGH RAWAT
Reason :
Reason : Loan Document clickwrap sign by
Signed
Signed on :on :
2023-03-24 11:00:53
Mobile :
Mobile : 8851184054
Latitude
Latitude :
: 28.4949
Longitude :
Longitude : 77.1444 Authorised Signatory
 ANNEXURE 1

(1) Place of Execution delhi

(2) Date of Execution 2023-03-24

(3) Details of the borrower GAURAV SINGH RAWAT, DMGPR5252E

S O: Mangal singh Rawat,Koyla village,36,Mayur vihar phase 1,east delhi,,delhi-110091,Delhi

(4) Purpose of loan Personal Loan

(5) Amount of the Facility Rs. _______________________

Rs. 267612.0 /- /-

(6) Type of Facility Personal loan-Term Loan

(7) Tenure 36

Repayment Schedule a) First instalment due on 05/05/2023

b) Instalment Due Date 5th of every month
c) Monthly Instalment payable 10358.0
(8) (including Group Insurance-
Total Protect Policy in case
of Group Insurance-Total
Protect Policy provision)
under Term Loan Facility
(9) Moratorium period (if any)

(10) Interest Payable Fixed

22.99 Rate
% p.a.of Interest:_________% p.a.

(11) Additional
Additional Interest
Interest For default
For default in in payment
payment of interest
of interest and/ or and/ or principal
principal amounts
amounts - 3% - 24% per annum
per month

Foreclosure charges on Term Loan Facility:

_____ on the principal outstanding at the time of foreclosure + GST
0-6 months: Not Allowed, 7-12 months: 6.0%, 13-18 months: 4.0%,
(12) Prepayment / Foreclosure Charges
19-24 months: 4.0% of principal outstanding
**Note: Lock-in Period: ___ months from the date of first disbursement.

(a) Non-refundable
Rs______/-
Rs. 11800.0/-
Processing Charges

(b) Payment Instrument swapping Rs______/-

Rs. 0/-

(c) Dishonour Charges Rs.

Rs.____/-
450/-forfor
every Cheque/
every PaymentPayment
Cheque/ Instrument Dishonour
Instrument+ taxes
Dishonour + taxes

(d) Mandate rejection service Rs.

Rs.____/-
0/-
charges (Charges will be levied if new mandate form is not registered within 30 days from
the date of rejection of previous mandate form by Borrower’s bank for any reasons whatsoever.)
(e)

(13) Charges (f) Document processing charges Rs.

Rs.____/-
0/-

(g) Cancellation charges Rs. ____/-

0-7 Days - No charges, Before first EMI date - 3%

(h) Duplicate Repayment Schedule Rs.

Rs. ____/-
500/-
(i) Duplicate NOC Rs. ____/-
Rs. 500/-
(j) Outstation collection charges Rs._____
Rs.0 /- +/- GST
+ GST per
per repayment
repaymentinstrument
instrument

(k) Statement of Account (SOA) Branch walk

Branch walk in – in
Rs.–___
Rs./-+500
GST /-+ GST

(l) Foreclosure Letter Charge Branch walk

Branch in - Rs
walk in ___/-
- Rs +GST
0/- +GST
(GST, other government taxes and levies as applicable, will be levied on all fees and charges.)

Signed For TVS Credit Services Ltd

Signed by :byGAURAV
: SINGH RAWAT
Reason :
Reason : Loan Document clickwrap sign by
Signed
Signed on :on :
2023-03-24 11:00:53
Mobile :
Mobile : 8851184054
Latitude
Latitude :
: 28.4949
Longitude :
Longitude : 77.1444 Authorised Signatory
EMI Due Dates:

Disbursement Date EMI Cycle Date

1st to 19th 5th of the subsequent month

20th to 31st 5th of next to next month

Detailed Repayment Schedule

Instalment No Outstanding Principal (in Rupees) Principal (in Rupees) Interest (in Rupees) Instalment (in Rupees)

1 2,67,612 5,231 5,127 10,358

2 2,62,381 5,331 5,027 10,358

3 2,57,050 5,433 4,925 10,358

4 2,51,617 5,537 4,821 10,358

5 2,46,080 5,644 4,714 10,358

6 2,40,436 5,752 4,606 10,358

7 2,34,684 5,862 4,496 10,358

8 2,28,822 5,974 4,384 10,358

9 2,22,848 6,089 4,269 10,358

10 2,16,759 6,205 4,153 10,358

11 2,10,554 6,324 4,034 10,358

12 2,04,230 6,445 3,913 10,358

13 1,97,785 6,569 3,789 10,358

14 1,91,216 6,695 3,663 10,358

15 1,84,521 6,823 3,535 10,358

16 1,77,698 6,954 3,404 10,358

17 1,70,744 7,087 3,271 10,358

18 1,63,657 7,223 3,135 10,358

19 1,56,434 7,361 2,997 10,358

20 1,49,073 7,502 2,856 10,358

21 1,41,571 7,646 2,712 10,358

22 1,33,925 7,792 2,566 10,358

23 1,26,133 7,942 2,416 10,358

24 1,18,191 8,094 2,264 10,358

25 1,10,097 8,249 2,109 10,358

26 1,01,848 8,407 1,951 10,358

27 93,441 8,568 1,790 10,358

28 84,873 8,732 1,626 10,358

29 76,141 8,899 1,459 10,358

30 67,242 9,070 1,288 10,358

Signed by : GAURAV SINGH RAWAT

Reason : Loan Document clickwrap sign by
Signed on : 2023-03-24 11:00:53
Mobile : 8851184054
Latitude : 28.4949
Longitude : 77.1444
 Instalment No Outstanding Principal (in Rupees) Principal (in Rupees) Interest (in Rupees) Instalment (in Rupees)

31 58,172 9,244 1,114 10,358

32 48,928 9,421 937 10,358

33 39,507 9,601 757 10,358

34 29,906 9,785 573 10,358

35 20,121 9,973 385 10,358

36 10,148 10,164 194 10,358

Signed by : GAURAV SINGH RAWAT

Reason : Loan Document clickwrap sign by
Signed on : 2023-03-24 11:00:53
Mobile : 8851184054
Latitude : 28.4949
Longitude : 77.1444
 This Privacy Policy is effective as of November 1st, 2017.
Finnable Credit Private Limited and its third-party service providers engaged to render certain services on the App, (“FINNABLE”/ “we”/ “us”) are committed to upholding the privacy and
security of the information supplied by every person (“user”/“you”) accessing and using any version of the FINNABLE application (“App”) on a compatible device. This privacy policy
(“Privacy Policy”) briefly provides the way we collect and use user information.
The Company shall strive to seek only relevant personal information about you that are required for us to provide you with the appropriate credit analysis and credit advice and other
services more particularly stated in the Terms and Conditions. By accessing or using the App, you signify that you have read, understood and agree to be bound by this Privacy Policy.
We reserve the right to update or modify this Privacy Policy at any time without prior notice and such changes shall be effective immediately upon posting the updated or modified Privacy
Policy on the FINNABLE website (i.e. we shall not be bound to inform you of any modifications hereof).
The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train
our employees in the proper handling of personal and sensitive information. When we use other companies to provide services for us, we require them to protect the confidentiality of
personal and sensitive information they receive. The Company does not sell or forward or rent your personal information you share with any third party for any purposes like marketing
etc. without your explicit consent.
Your access and use of the App following any such change constitutes your agreement to follow and be bound by this Privacy Policy, as updated or modified. For this reason, we
encourage you to review this Privacy Policy each time you access and use the App. Your use of the App and any disputes arising therefrom, is subject to this Privacy Policy as well as
the terms and conditions, as set out below (“T&C”).
Information Collected:
We will collect personal information of the user. While some user information must be mandatorily provided, others are optional and certain portions of the information will remain private
and some will be displayed to other users. Additional information may be gathered during subsequent use of the App by the user, whenever the user chooses to provide it.
Certain mandatory information will be collected at the time of registration on the App which is required to enable the user to login to the App and for us to: (i) verify the user’s identity; (ii)
determine the user’s eligibility for taking loans using, inter alia, our proprietary technology and such additional rules that may be determined by: (a) us; (b) our banking partners; or (c)
both (a) and (b); and (iii) safeguard against illegal activities like fraud, cheating, misappropriation, etc.
We collect personal information, that includes any information concerning the personal or material circumstances of an identified or identifiable User, e.g. name, e-mail address, gender,
date of birth, postal address, phone number, a unique login name, password, password validation, marital status, family details, business information and other details shared via
application form or via email or via any other medium. It can also include information such as username, account number, password and any other personally identifiable information.
While you can browse some sections of our website without being a registered member as mentioned above, most activities (such as availing of loans and other financial services on the
Website and the App) require registration and for you to provide the above details. We will indicate the mandatory and the optional fields against the information requested from you. You
always have the option to not provide your personal information by choosing not to use a particular service or feature on the Platform.
To use the facilities and services available on the App, the user may be required, from time to time, to provide certain additional personal information after registration on the App, which
information shall be collected only upon receiving the user’s consent
We may also automatically receive and collect certain anonymous information in standard usage logs through the web server, including mobile-identification information obtained from the
equivalent of “cookies” sent to the App, including mobile network information, standard web log information, traffic to and from our App, tracking inside the App and any other available
information, from:
an IP address, assigned to the device used by the User;
the domain server through which the User accesses the App and the functions and features therein; and
the type of device used by the User (“Device”).
The User may choose to provide us with access to certain personal information stored by third parties like social networking sites (e.g. Facebook and Twitter). We will have access to
such information to the extent allowed by the user’s privacy settings on that site and the user’s specific authorization. In the event the user associates a user account managed by us with
an account maintained with any third party to enable us to access certain information maintained in such third party managed accounts, the user agrees that we may collect, store and
use such information in accordance with this Privacy Policy.
After obtaining the user’s specific consent to allow the App to access the user’s SMS inbox, contacts and other information from the hand-held device, we may collect relevant
information from text messages (SMS) received by the Users from providers of services and/or products (including but not limited to retail outlets, financial institutions, mobile carriers and
utility companies), that will enable us to provide better access to financial services and products to the users. We will only access business messages that originate from alphanumeric
senders. Contact details will be used only for the credit modeling purposes, to provide better products to our users.
In order to enhance our ability to provide valuable services and experiences to the user, we may: (i) automatically receive, collect and analyze your location information which may be
accessed through a variety of methods including, inter alia, GPS, IP address, and cell tower location; and (ii) collect information pertaining to your Device and your usage thereof,
including, inter alia, the names of the other applications on your mobile Device and how you use them, information about your Device, and information about your use of features or
functions on your Device.

Signed by : GAURAV SINGH RAWAT

Reason : Loan Document clickwrap sign by
Signed on : 2023-03-24 11:00:53
Mobile : 8851184054
Latitude : 28.4949
Longitude : 77.1444
 Finnable Privacy Policy

Method and manner of use of user information

When the user registers with the App, we will use the information supplied by the user to pull a credit report from a credit bureaus and identity verification services to facilitate banks
and other financial institutions to evaluate the user’s loan request in the context of the user’s complete financial situation.
We will also use the user information to enable activities and transactions that need to occur during the process of lending, such as:
Generating and maintaining User profiles on the App;
Provide personalized features;
Aiding financial services organizations to provide better services;
Facilitating collection activities as needed;
Maintaining regular communications with the user concerning transactions the user initiates, such as requesting information or assistance, submitting a loan request, making payments,
transferring funds, etc.
Modifying the App from time to time to cater to the user’s interests;
Providing the App and the functions and features therein, efficiently;
Preserve social history as governed by existing law or policy;
You acknowledge that you are licensing us to use, modify, display, distribute and create new material from the information you provide You acknowledge that you are licensing us to
use, modify, display, distribute and create new material from the information you provide through the App to render certain services on the App. By providing such information, you
automatically agree, or promise that the owner of such information has expressly agreed to allow or license, as the case may be, us to use the information in the manner set out in this
Privacy Policy, without the payment of any fees. We may, to the extent permitted by law, also use, license, reproduce, distribute disclose, and aggregate, non-personally identifiable
information that is derived through your use of the App and you hereby provide consent for the same.
Sharing of Information
We will not use user information for any purpose other than regarding the App. Finnable will not rent, sell or share user information and will not disclose any of the user’s personally
identifiable information to third parties, unless:
it is pursuant to obtaining the user’s permission;
it is regarding the services being rendered through the App;
it is to help investigate, prevent or act regarding unlawful and illegal activities; suspected fraud, potential threat to the safety or security of any person, violations of FINNABLE’s Terms
& Conditions, or as defense against legal claims;
it is a case of special circumstances such as compliance with court orders, requests/order, notices from legal authorities or law enforcement agencies compel us to make such
disclosure; and
it forms part of the information FINNABLE shares with advertisers on an aggregate basis.
Information security
The information provided by the user is stored in access controlled facilities with restricted access. User Information transmitted over the internet is protected with encryption, using the
Secure Socket Layer (SSL) or equivalent protocols.
If a password is used to help protect user accounts and account information, it is the responsibility of the user to keep the password confidential. You must ensure that you always log
out, before sharing the device with a third party and it is advised that the user utilize a service to protect access to the user’s Device.
We shall use generally accepted industry standards to protect the user information submitted to us, both during transmission and upon receipt. However, please be advised that, no
method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, even though we strive to use commercially acceptable means to protect user
information, We cannot guarantee its absolute security and your use of the App is at your sole risk and discretion. We also cannot warrant that such user information may not be
misused in the event our safeguards and protocols are breached by a malicious third-party. Further, we are not liable to nor can we fully control the actions of other users with whom
you may choose to share your information.
The collection, usage, and sharing of User information by FINNABLE shall be in compliance with the Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Data or Information) Rules, 2011 and other applicable laws.
Procedure for removing user name from the records
If and when a user is desirous of having his/her name and other details removed from the records of FINNABLE, immediately upon receiving the user’s written request to that effect
FINNABLE shall, subject to the terms hereof, remove and/delete all such information.
If the user no longer wishes to receive notifications about FINNABLE services, the user may change his/her notification preferences by contacting FINNABLE at info@finnable.com.
FINNABLE reserves the right to close the user account if the user opts out of receiving certain crucial notices that are required to perform the FINNABLE services through its App. The
user may not opt-out of receiving notifications about due or past due amounts that the user owes FINNABLE or any other collections efforts.
Procedure for correcting inaccuracies in the information
The user may correct or update any information online. In the event of loss of access details, the user may retrieve the same or receive new access details by sending an e-mail to:
info@Finnable.com.
Grievance officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of our Grievance Officer are provided below:

Name – Nitin Gupta

Finnable Credit Pvt. Ltd. Indiqube Lakeside, 4th floor, Greenglen layout, Outer ring road Bellandur, Bengaluru - 560103
Phone: +91 9741160321
Email: info@finnable.com

Signed For TVS Credit Services Ltd

Signed by :byGAURAV
: SINGH RAWAT
Reason :
Reason : Loan Document clickwrap sign by
Signed
Signed on :on :
2023-03-24 11:00:53
Mobile :
Mobile : 8851184054
Latitude
Latitude :
: 28.4949
Longitude :
Longitude : 77.1444 Authorised Signatory
 TVS CREDIT SERVICES LTD PRIVACY POLICY

You may be requested to provide us with your personal information, such as your name, email and other contact details on our website.
TVS Credit makes every effort to maintain confidentiality when you provide your personal details on our website. TVS Credit does not guarantee total security for data transmission over
the internet. Whilst, we strive to protect such information, we do not warrant and ensure the security of any information that you transmit to us.
Any information that you transmit will be at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.
You should never share your secured information with any third person. Any information furnished towards application for a loan or a job, can be used by TVS Credit to carry out any
bureau checks or other forms of verification. You are requested to provide your personal details wherever it is deemed absolutely necessary and not otherwise. The information you
give us is absolutely safe with us and will not be sold or rented under whatsoever circumstances.
TVS Credit is committed to ensuring that your privacy is protected. Should we ask you to provide certain information, including personal, demographic information etc., by which you
can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.
TVS Credit may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are aware of those changes.

Acceptance by the Borrower

I GAURAV SINGH RAWAT , the Borrower(s) herein, have read the entire agreement and shall agree to be bound by all the conditions including
the commercial terms included in the below term sheet herein. The aforementioned agreement and other documents have been explained to me in the language understood
by me and I have been provided with copies of the loan agreement, attachments and enclosures thereto

Signed For TVS Credit Services Ltd

Signed by :byGAURAV
: SINGH RAWAT
Reason :
Reason : Loan Document clickwrap sign by
Signed
Signed on :on :
2023-03-24 11:00:53
Mobile :
Mobile : 8851184054
Latitude
Latitude :
: 28.4949
Longitude :
Longitude : 77.1444 Authorised Signatory