SOP 600 – PERSONNEL

Table of Contents

LIST OF ABBREVIATIONS.................................................................................................................. 6
601. TERMS OF REFERENCES......................................................................................................... 9
601.1 Introduction............................................................................................................................. 9
601.2 Main Tasks of Military Personnel Branch as a Whole.............................................................9
601.3 Organization CMPO Branch MONUSCO HQ.......................................................................10
601.4 Charter of Duties.................................................................................................................. 11
601.5 Offices related to CMPO....................................................................................................... 15
602. ABBREVIATIONS AND DEFINITIONS......................................................................................17
603. CHECK-IN/CHECK-OUT PROCEDURES..................................................................................21
603.1 Introduction........................................................................................................................... 21
603.2 Check-In............................................................................................................................... 21
603.3 Check-Out............................................................................................................................ 23
604. CRITERIA FOR DEPLOYMENT AND ROTATIONS..................................................................25
604.1 Introduction........................................................................................................................... 25
604.2 General Guidelines............................................................................................................... 25
604.3 Milobs Team......................................................................................................................... 25
604.4 Milobs in Staff functions........................................................................................................ 26
604.5 Appointment consideration................................................................................................... 26
604.6 Transfer................................................................................................................................ 27
604.7 Rotation................................................................................................................................ 27
604.8 Short Extensions (Max 14 days)...........................................................................................29
604.9 Repatriation.......................................................................................................................... 29
605. WORKING HOURS POLICY...................................................................................................... 31
605.1 Introduction........................................................................................................................... 31
605.2 Five Day and ½ Workweek................................................................................................... 31
605.3 Seven Day Workweek.......................................................................................................... 33
606. PAY, ALLOWANCES AND OTHER ENTITLEMENTS...............................................................34
606.1 Introduction........................................................................................................................... 34
606.2 Mission Subsistence Allowance (MSA)................................................................................34
606.3 Deleted................................................................................................................................. 35
606.4 Daily Subsistance Allowance (DSA).....................................................................................35
606.5 Equipment and Clothing Allowance......................................................................................35

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 606.6 Other Entitlements................................................................................................................ 36
606.7 Final Clearance.................................................................................................................... 36
607. LEAVE / CTO / TRAVEL DAYS / COMPASSIONATE GROUND...............................................37
607.1 Introduction........................................................................................................................... 37
607.2 Specific Terms And Definitions............................................................................................. 37
607.3 Leave Policy......................................................................................................................... 39
607.4 Summary Leave................................................................................................................... 41
607.5 CTO Policy........................................................................................................................... 41
607.6 Start and End of a CTO / Leave Period................................................................................43
607.7 Compassionate Repatriation................................................................................................ 43
608. ACCESS TO UN INSTALLATIONS BY NON – UN PERSONNEL;............................................46
608.1 Introduction........................................................................................................................... 46
608.2 Visits..................................................................................................................................... 46
609. DISCIPLINE............................................................................................................................... 50
609.1 Introduction........................................................................................................................... 50
609.2 Minor Misconduct................................................................................................................. 50
609.3 Serious Misconduct.............................................................................................................. 50
609.4 Standard of Conduct............................................................................................................. 52
609.5 Administrative Actions and Disciplinary Measures...............................................................52
610. PHOTOGRAPHY....................................................................................................................... 54
611. SEXUAL ABUSE AND EXPLOITATION.....................................................................................55
611.1 Introduction........................................................................................................................... 55
611.2 Responsibilities and Preventive Measures...........................................................................55
611.3 Additional General Preventive Measures..............................................................................57
611.4 Disciplinary actions............................................................................................................... 59

612. MILITARY POLICE..................................................................................................................... 60

612.1 Introduction........................................................................................................................... 60
612.2 Authority............................................................................................................................... 60
612.3 Organization......................................................................................................................... 62
612.4 Chain of Command............................................................................................................... 62
612.5 Duties And Responsibilities.................................................................................................. 62
612.6 Crime Prevention.................................................................................................................. 66
612.7 Investigation......................................................................................................................... 73
612.8 Power of Arrest and Detention.............................................................................................. 76
612.9 Search and Seizure.............................................................................................................. 77
612.10 Miscellaneous..................................................................................................................... 78
612.11 Administrative Procedures for UN Military Police...............................................................79

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 612.12 Conclusion.......................................................................................................................... 80
613. SECURITY ISSUES................................................................................................................... 81
614. UN FLAGS, DRESS POLICY..................................................................................................... 83
614.1 Flying of Flags...................................................................................................................... 83
614.2 Types of Flags...................................................................................................................... 84
614.3 UN Dress Code.................................................................................................................... 84
615. MEDAL PARADE....................................................................................................................... 87
615.1 UN Medal Parade & Medal Policy........................................................................................87
615.2 Responsibilities..................................................................................................................... 89
615.3 History of MONUSCO Medal................................................................................................ 90
615.4 Lists and Formats................................................................................................................. 91
615.5 MONUSCO UN Medal Certificate.........................................................................................93
616. FAREWELL PARADE................................................................................................................ 95
616.1 Introduction........................................................................................................................... 95
616.2 Responsibilities..................................................................................................................... 95
616.3 Lists and Formats................................................................................................................. 96
617. MEMORIAL SERVICE................................................................................................................ 99
617.1 UN Memorial Service Policy................................................................................................. 99
617.2 Responsibilities................................................................................................................... 100
617.3 Example: Program Memorial Service.................................................................................101
618. NOTICAS PROCEDURE.......................................................................................................... 103
618.1 Introduction......................................................................................................................... 103
618.2 Definition of Casualties....................................................................................................... 103
618.3 Offices at UN DPKO........................................................................................................... 104
618.4 MONUSCO Procedure....................................................................................................... 105
618.5 Summary: MONUSCO Noticas Procedure for Military Personnel.......................................107
619. NOTICAS CONFIRMATION..................................................................................................... 108
619.1 General............................................................................................................................... 108
619.2 Procedure........................................................................................................................... 108
619.3 Summary: Noticas Confirmation Facsimile procedure........................................................109
620. DEATH IN SERVICE................................................................................................................ 110
620.1 General............................................................................................................................... 110
620.2 Essential Questions............................................................................................................ 110
620.3 Actions to Do...................................................................................................................... 111
620.4 Summary of Deceased Repatriation...................................................................................119
621. DEATH & DISABILITY CLAIMS............................................................................................... 120
622. CLAIMS.................................................................................................................................... 122

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 622.1 Introduction......................................................................................................................... 122
622.2 Duties of Claims Office....................................................................................................... 122
622.3 Claims Review Board (CRB).............................................................................................. 122
622.4 Property Survey Board (PSB)............................................................................................. 123
622.5 Claims and Allowances for Military Personnel....................................................................123
623. BOARDS OF INQUIRY (BOI)................................................................................................... 128
623.1 Reporting............................................................................................................................ 128
623.2 Investigations...................................................................................................................... 129
623.3 Contingent Board of Inquiry (C BOI)...................................................................................130
623.4 Guidelines for Headquarters Board of Inquiry (HQ BOI).....................................................130
624. MEDICAL RELATED ISSUES.................................................................................................. 134
624.1 Medical Structure................................................................................................................ 134
624.2 Hospitalization.................................................................................................................... 135
624.3 Repatriation on Medical Grounds.......................................................................................136
624.4 Medical Forms and Documents..........................................................................................137
624.5 Dental Arrangements – Vaccines - Medicaments...............................................................137
625. NATIONAL DAY....................................................................................................................... 138
626. SENIOR NATIONAL REPRESENTATIVE................................................................................139
627. PERFORMANCE EVALUATION FORM..................................................................................140
627.1 General............................................................................................................................... 140
627.2 PEF Channel of Reporting.................................................................................................. 143
628. MONUSCO UN AWARDS........................................................................................................ 148
628.1 MONUSCO Awards............................................................................................................ 148
628.2 Processing of recommendations........................................................................................ 148
629. CONDITIONS OF SERVICE.................................................................................................... 151
629.1 General............................................................................................................................... 151
629.2 Military Observers............................................................................................................... 151
629.3 National Formed Contingents............................................................................................. 152
629.4 Military Staff Officers.......................................................................................................... 152
630. (MOP) MOVEMENT OF PERSONNEL....................................................................................154
630.1 General Directions.............................................................................................................. 154
630.2 Force Commander’s Guidelines......................................................................................... 154
630.3 Approval Procedure............................................................................................................ 155
630.4 Complete and correct use of MOP Form............................................................................155
630.5 Details of designated MOP approvers for various military personnel.................................156
631. (MAS) MONTHLY ATTENDANCE SHEET...............................................................................157
631.1 General............................................................................................................................... 157

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 631.2 Handling of Monthly Attendance Sheets.............................................................................157
631.3 Documents to be attached to the Attendance Sheets.........................................................159
631.4 How to fill the MAS............................................................................................................. 160
631.5 MAS at Check Out.............................................................................................................. 160
632. WELFARE................................................................................................................................ 162
633. ADMINISTRATION OF MAIL / NOTES/REPORTS..................................................................163
634. OUTGOING / INCOMING REPORTS......................................................................................164
635. NOTE VERBALE...................................................................................................................... 166
636. CHECKLIST FOR G1 PERSONNEL OFFR.............................................................................170
637. MONUSCO MAIL & POUCH................................................................................................... 173
638. Blank

639. TROOP CONTRIBUTING COUNTRIES (TCCs)......................................................................176

640. LEAVE / SPECIAL LEAVE REGULATIONS FOR TCC............................................................180
640.1 Leave entitlements for Troop Contributing Countries.........................................................180
640.2 Rest & Recreation Allowance............................................................................................. 182
640.3 Involuntary Absence........................................................................................................... 182
640.4 Leave periods in Rwanda, Burundi and Uganda................................................................183
641. R & R (REST AND RECREATION) REGULATIONS FOR TCC..............................................185
641.1 R & R Entitlements............................................................................................................. 185
642. RESIDENTIAL SECURITY CLAIMS......................................................................................... 187
642.1 Residential Security Standards........................................................................................... 187
642.2 Standard Residential Security Entitlements........................................................................188
642.3 Reimbursement.................................................................................................................. 189
643. ID CARDS................................................................................................................................ 190

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LIST OF ABBREVIATIONS

ABCC Advisory Board on Compensation Claims

AOR Area of Responsibility

BOI Board of Inquiry

CCPO Chief Civilian Personnel Officer

CDU Conduct and Discipline Unit

CFO Chief Finance Officer

CGS Chief General Services

CISS Chief of Integrated Support Services

Cmdr Commander

CMP Contingent Military Police

CMPO Chief Military Personnel Officer

CMR Cargo Movement Request

COE Contingent Owned Equipment

CRB Claims Reviewing Board

CTO Compensatory Time Off

DCMPO Deputy Chief Military Personnel Officer

DDM Date Departure Mission

DFC Deputy Force Commander

DMS Director of Mission Support

DOA Date of Arrival

DPKO Department Peace Keeping Operations

DRC Democratic Republic of Congo

DSA Daily Subsistence Allowance

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EOM Expert on Mission

FALD Field Administrative and Logistics Division

FC Force Commander

F COS Force Chief of Staff

FPM Force Provost Marshall

FMO Force Medical Officer

FTO Force Training Officer

HOM Head of Mission

HQ Headquarter

IOM Inter Office Memorandum

JLOC Joint Logistics Operations Centre

LCRB Local Claims Review Board

LOA Letter of Assist

MAS Monthly Attendance Sheet

MILOB Military Observer

MLA Military Legal Advisor

MLO Military Liaison Officer

MOP Movement of Personnel

MOU Memorandum of Understanding

MOVCON Movement Control

MP Military Police

MPC Military Personnel Clerk

MPO Military Personnel Officer

MSA Mission Subsistence Allowance

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MSO Military Staff Officer

MSU Medical Support Unit

NCO Non Commissioned Officer

NOTICAS Notification of Casualties

Offr Officer

OIC Officer in Charge

ORI Operational Readiness Inspection

PEF Performance Evaluation Form

PIO Public Information Officer

PKO Peace Keeping Operation

PM Permanent Mission

PSB Property Survey Board

RAO Regional Administration Officer

RTA Road Traffic Accident

SEA Sexual Exploitation and Abuse

SMA Senior Military Advisor

SNR Senior National Representative

SOP Standing Operational Procedures

SRSG Special Representative of the Secretary General

TCC Troop Contributing Countries

TL Team Leader

TOD Tour of Duty

TSA Travel Subsistence Allowance

UNOE UN Owned Equipment

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601: TERMS OF REFERENCES

601.1: Introduction

1. The Military Personnel Branch is headed by a Colonel, Chief Military Personnel Officer
(CMPO), who is assisted by a Lieutenant Colonel, the Deputy Chief Military Personnel Officer
(DCMPO). The military staff of the branch comes under the direct supervision of the Chief Military
Personnel Officer (CMPO). The CMPO is subordinate to the FC and on his behalf coordinates the
military personnel administration activities within MONUSCO.

2. The CMPO and his staff maintain a close liaison with the Director of Mission Support
(DMS) and civilian sections, primarily the Chief Finance Officer (CFO), Chief Civilian Personnel
Officer (CCPO), the Chief General Services (CGS) and Movement Control (MOVCON).

601.2: Main Tasks of Military Personnel Branch as a Whole

The main tasks and the responsibilities of the military personnel branch are:

a. Check IN – Check OUT process for Military.

b. Military personnel administration, guidelines and planning.

c. Personnel records, strength reports including publication of staff lists.

d. Monthly Attendance Sheets – Collecting – Checking – Coordination with CCPO.

e. Repatriations (Medical – Disciplinary – Casualties).

f. Leave and CTO policy – including Leave on Compassionate grounds.

g. Medical cases as determined by Force Medical Officer.

h. Noticas-Death, Injury and severe Illness cases.

i. Repatriations of death, injury, serious illness cases.

j. Performance Evaluation Forms.

k. HQ Board of Inquiries - Composition.

l. Discipline matters in coordination with FPM / MLA.

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 m. All financial matters including medical and travel claims.

n. Military Protocol – Parades – Memorial Services.

601.3: Organization CMPO Branch MONUSCO HQ

1. Current organization of the CMPO Branch, MONUSCO HQ is as under:

CMPO

DCMPO

MPO MPO 1 MPO 2 MPO 3 MPO 4 MPO 5

2. Overall MONUSCO Military Administration – Chain of Administration

UN DPKO

DMS SRSG

Integrated Support MONUSCO FORCE

Services HQ

Western Brigade Sector 2 Katanga Sector

North Kivu Brigade South Kivu Brigade Ituri Brigade

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3. G1 Officers in Bdes/Sectors are focal points for Military Administrative Matters in their areas
and work in close coordination with CMPO branch F HQ Kinshasa.

601.4: Charter of Duties

1. CMPO

CMPO is responsible to FC for directing and coordinating all administrative matters

concerning MONUSCO military personnel. Main tasks of the CMPO are:

(1) To direct, coordinate and supervise the functioning of the personnel branch.

(2) To maintain regular liaison and coordination with DMS, CFO, CCPO, CGS and
MovCon.

(3) To inform FC about the latest personnel state in MONUSCO.

(4) To provide data and advice on the first deployment of MILOBs in the field.

(5) To issue daily/weekly routine orders on behalf of FC.

(6) To submit daily strength returns to UN HQ New York.

(7) To produce, review and update job descriptions for each appointment within personnel
branch. (SOP 300)

(8) To ensure submission of monthly attendance roll and payment of MSA to military staff.

(9) To sanction and control leave of all the military staff according to UN procedure and
FC’s guidelines.

(10) Responsible to the FC for all discipline matters.

2. DCMPO

The DCMPO coordinates all the functions of the Personnel Office. He acts for the CMPO in
his absence. The specific duties of the DCMPO are as follows:

(1) Arrival/Departure. Monitor the arrival and departure of all military personnel to/from
the Mission area and update records accordingly.

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 (2) Posting. Deals with the MILOBs/MSOs posting matters, others than senior HQ staff
appointments made directly from UN HQ.

(3) Information. Disseminate all information pertaining to military personnel matters to

other military branches and Sectors.

(4) Routine Orders. Prepare Weekly Routine Orders.

(5) Representing. DCMPO represents the Military Component of MONUSCO in various

committees (Space Allocation, Claims Board, etc)

(6) Office. Assists CMPO in coordinating and supervising day-to-day functioning of

personnel branch.

(7) Interview of new arrivals: To put the right man in the right place an interview with new
arrivals is done by DCMPO.

3. MPO – Military Personnel Officer

(1) Data Base. Updating CMPO’s database on MILOBs and MSOs.

(2) Compassionate/Discipline Grounds. Deals with all requests for repatriation on

compassionate and discipline grounds and the overall policy on this subject.

(3) Statistics. Deals with personnel statistics with regard to repatriation, discipline, etc.

(4) Daily Strength Returns. Deals with MILOBs/MSOs Daily Strength Returns.

(5) Statistics. Prepares statistics/data on MILOBs/MSOs for analysis/planning of

postings/other matters.

(6) Extensions. Deals with all extensions in Tour of Duty.

4. MPO 1 Officer

(1) Death, Injuries and NOTICAS Procedures. In case of incidents or accidents MPO 1 gets
in contact with the Sector G1 and arranges all information necessary to inform UN
DPKO.

(2) Informs all offices concerned and keeps the MONUSCO Archive on death cases and
service incurred injuries/illness.

(3) Makes all arrangements following death of military personnel in the mission area.
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(4) Works closely together with FPM, FMO, MLA, local hospital, morgue, travel unit and
Congolese communal services.

(5) Performance Evaluation Forms. Processes and compiles Performance Evaluation Forms
for all MONUSCO MSOs and MILOBs. Keeps the archives updated. Reviews the
policy.

(6) Commendation Reports. Processes and compiles UN Commendation Reports for

MONUSCO Military Staff. Keeps the archives updated. Proposes the policy.

(7) Lectures and Presentations. Presents the CMPO Branch Induction Course lecture to
new arrivals. Updates these presentations periodically.

(8) Translation. Translates CMPO Branch documents from French to English and vice
versa as required.

(9) Military Protocol. Deals with all coordination for parades, ceremonies and memorial
services.

(10) Interpreters. Works closely together with civilian administration to respond to the
demand of the sectors.

(11) SOPs & UN MONUSCO Regulations. Is responsible for the updating of the
MONUSCO SOP 600 and editing all necessary corrections.

(12) Branch forms. Edits all CMPO standard branch forms, documents and templates.

(13) Board of Inquiry (BOI). On behalf of the FC, convenes Boards of Inquiry (BOI’s) as
required.

(14) Medical Related Issues. Deals with all issues on medical grounds and the overall policy
on this subject.

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5. MPO 2 Officer

(1) Welfare. Represents Military Staff in issues related to recreation, PX and catering.
Checks welfare allowances for Contingents.

(2) ORI.&COE. Deals with ORI & COE reports and follow up.

(3) Contingent Strength Returns. Daily and monthly.

(4) OPBBA. Monthly Report to DPKO.

(5) Contingent Rotation Plans. Deals with Contingent Rotation Plans

(6) MILOB’s and MSO’s Daily Strength Return. Deals with MILOB’s/MSO’s Daily
Strength Returns.

(7) Contingent Commanders Contact List. Keeps updated the Contingent Commanders
Contact List.

(8) Leave Contingent Commanders. Processes Contingent Commanders UN Leave

applications.

6. MPO 3 Officer

(1) Check-IN of MILOBs/MSOs: Processing of all related documentation.

(2) Check-OUT of MILOBs/MSOs : Processing of all related documentation and activities.

(3) Check-OUT Repatriated. Follow-up of Check Out as far as repatriated Military

Members are concerned.

(4) Allowances & Entitlements. Policies

(5) Monthly Attendance Sheet. Checks and maintains the record of attendance. By the 5th
of each month, sends duly completed Monthly Attendance Sheets covering the previous
month, in respect of each Military Member, to the CCPO.

(6) Claims. Claims policy, checking claims made by MSOs and MILOBs.

(7) CTO and Leave. Processes and authorizes the MSOs and MILOBs application for CTO
and leave within the appropriate rules and regulations.

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 (8) CTO and Leave. Processes and authorizes the MSO’s and MILOB’s application for
CTO and UN Leave within the appropriate rules and regulations.

7. MPO 4 Officer

(1) F-10 Claims. Processes F 10 Claims.

(2) MILAD Report. Is responsible for the compilation and submission of the MILAD
Report.

(3) Contact List SNR. Is responsible for the maintaining/updating of the Senior
National Representatives Contact List.

(4) Travel Authorization. Processes the Travel Authorizations.

8. MPO 5 Officer

(1) Discipline/Security matters

(2) Workshops/Conferences

(3) Issues Note Verbales

(4) National Day Promulgation

(5) Team Site related issues

601.5: Offices related to CMPO

1. Protocol And Travel

In close coordination with General Services, Travel Unit, TWO Offrs will take care of all
protocol and other issues related to arrival and departure to minimize the individual tasks,
guarantee security and escort service.

1. G1s in Contingents, Brigades and Sectors

a. G1s are the focal point for all military related administration at their respective level.
They work closely together with CMPO Branch at F HQ and ensure compliance of all
administrative orders given by MONUSCO FC through CMPO.

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 b. On several occasions they will sit together with CMPO to update administrative
procedures and to respond to problems in this domain.

2. MILOBS Commanders

a. MILOBS Commanders are the focal points for all MILOB’s related administration at
their respective level. They work closely together with the respective G1 Branch and ensure
compliance of all administrative orders given by the MONUSCO FC through MONUSCO
Military Administration.

b. On several occasions their G1s will sit together with CMPO and Brigade G1s to
update administrative procedures and to respond to problems in this domain.

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602: ABBREVIATIONS AND DEFINITIONS

1. Administrative Status of MONUSCO Military Personnel

a. MSO: Military Staff Officer, knows his status before arrival in the
Mission as agreed between UN and his National Authorities.

b. MILOB: Military Observer, knows his status, elaborated in the SOP for MILOBs and
will be posted depending of the operational requirements in the mission. If required, a
MILOB can be temporarily assigned as a Staff Officer.In such situation, with immediate
effect from the day of his reporting to the new appointment, he will automatically convert to
the entitlements of a MSO.

c. EOM: Expert on Mission. Entitlements as for MILOBs but selected for the
appointment of Sector or Bde Cmdr. CTO is NOT applicable to Brigade/Sector
Commanders.

d. MLO: Military Liaison Officer. Entitlements as MILOBs but assigned for a

MONUSCO liaison function outside the DRC with extended immunities in relation to the
concerned function.

e. Contingent: Military Officer, NCO or Troop from Troop Contributing Country

(TCC), can be assigned to reinforce Staff functions.

2. Administrative definitions

a. Date of Arrival (DOA). The actual DOA in the mission area, normally as indicated on
the Travel Authorization unless there has been a delay in reporting.

b. Departure Date from the Mission (DDM). The date of departure from the Mission
area.

c. Service Period. The entire duration, from DOA until DDM, through which military
personnel are assigned to MONUSCO ( Also called TOD ).

d. On Duty. Military personnel are considered to be on duty when they are within the
Mission area, not on leave or CTO, and are available for assignment as directed by their
supervisors.

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e. Off Duty. A Staff Officer is Off duty on Sundays and Holidays if the operational
situation allows so. Military Observers in team sites continue to be on duty on a 24/24 Hours,
7/7 Days basis, as per Team Roster.

f. Duty Station. The duty station is the location to which military personnel are assigned
to perform their duties.

g. Duty Inside the Mission Area. A person is on duty inside the Mission Area but away
from his normal Duty station when he is tasked to do so by a duty authorization from the
assigned local authority as under:

Bde/Sector: Bde Cdr for duty travel inside DRC less then five days, FC for duty travel inside
DRC for more then five days.

F HQ: CMPO, or F COS for DCOS.

h. Duty Outside the Mission Area. A person is on duty Outside the Mission Area when
he is tasked to do so by a written order from the respective local authority and prior
approval of the DMS as under:-

(1) An officer officially appointed to accompany the remains of a deceased

colleague homewards.

(2) An officer detailed on a training course in some other UN Mission from

MONUSCO.

i. Sick. A person is sick when he is not able to do his normal duty and he can not visit
a UN doctor the same day. e.g. A distant team site.

j. Sick, Certified. A person is sick certified as soon as an official UN doctor has

declared him sick. A Certificate of Medical assistance must be provided.

k. Hospitalization Certified. A person is hospitalized certified when a UN official

doctor has given the order to hospitalize. A Certificate of Medical assistance must be
provided.

l. CTO. Compensatory Time Off is only granted to MILOBs assigned as MILOBs in

the team sites and thus working on continuous duty. For more explanation, refer to the
Leave/ CTO chapter.

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m. UN Annual Leave. MSO and MILOBs are entitled to UN Leave days at the ratio
of 2.5 days a month. For more explanations, refer to the Leave/CTO chapter.

n. Posting. Posting is the assignment of a MILOB or a MSO to a duty station

within the Mission area following the Check-In procedure. The assignment period for a
MILOB or a MSO is normally of 12 months duration and for contingent members, their
assignment and the duration is as stated in the MOU agreed between the UN and the TCC.

o. Transfer. Transfer is the reassignment of a MILOB from one duty station to

another within the Mission area.

p. Extension. Extension is the approval of an additional period of service for a

specific duration beyond the original DDM. The approval of extensions beyond two weeks is
a responsibility of UN HQ DPKO.

q. MOP All Movement of Personnel throughout the Mission Area for duty as well as
leave purposes using MONUSCO aircraft, any vehicles or barges must be approved and
authorized prior to departure on the written authority called e-MOP.

r. Curtailment. Curtailment is the completion of service with MONUSCO before the

end of the original tour of duty.

s. Reporting Day. Reporting day is the day on which a MILOB reports to

MONUSCO HQ to start his Check-In procedures. It is the first working day after the DOA.
For units, the reporting day is considered to be the next day after their arrival in the Mission
area.

t. Check–In Days. The Check-in days are those days starting at arrival on which
administration and related procedures as well as the induction training are completed prior to
the initial posting.

u. Check-Out Days. The check-out days are those days on which administration and
related procedures are completed prior to DDM for MILOBs and MSOs.

v. Transfer Date. The transfer date is the date on which the MILOB or MSO is
physically to report for duty by 1200 hrs (local time) at his new duty station. MSOs normally
know their appointments before arrival. MILOBS are transferred, based on the operational
requirements in the mission.
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w. Transfer List. The revised transfer list is the confirmed list of transfers for MILOBs
within the Mission area that will occur within one month of promulgation.

x. National Balance. National balance is the equitable distribution of MILOBs and

MSOs of different nationalities and is based on:-

(1) Job eligibility

(2) Size of national contingent group

(3) Established strength of duty station.

y. Repatriation. A person can be repatriated, for disciplinary, compassionate or medical

reasons, on request of the host nation or for having failed to meet the
professional/language/driving standards. The Force Medical Officer will request a
repatriation on medical grounds for each person who is more than 30 days unable to perform
his duties due to medical reasons.

z. Definition of the Mission Area. As per DPKO/MD/MPS/5036 from 01 Jan 2004 /

FGS MIL DIV. Guidelines Feb 2004, the Mission Area is the Sovereign Territory of the
Democratic Republic of Congo (DRC). In addition, for logistical and liaison purposes,
countries in the region with which the UN has signed agreements may be considered part of
MONUSCO’s Mission Area, for military personnel posted there on specific duty.

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603: CHECK-IN / CHECK-OUT PROCEDURES

603.1: Introduction

Check-in activities are monitored by MPO3. All check-in operations take place at Kinshasa. The
check-out procedure takes place in Kinshasa or Entebbe, depending on the duty station of the
individual.

603.2: Check-In

1. All new MILOBs/MSOs arriving in the mission area has report to the Check–in Office
(MPO3) within 24 Hrs after arrival in KINSHASA. It is the responsibility of the respective Country
Senior National Representative (SNR) to ensure that the new arrivals are aware of this procedure.

2. New arrivals will start the CHECK-IN procedure from Military Personnel Check-In Office in
F HQ.

3. At the CHECK-IN office, new arrivals are immediately and extensively briefed on the
important issues, some of which are :

 Induction course is mandatory for ALL military personnel.

 Zero Tolerance for any form of sexual abuse – code of conduct
 Be aware of “ Out of bounds” places
 Zero tolerance for reckless driving and carrying unauthorized passengers
 Zero tolerance for driving under alcohol influence.
 Zero tolerance for possession, dealing or using illegal drugs.
 Disciplinary action against unauthorized absence from the duty station.
 UN Dress code to be respected at all time.
 Photography, filming – do not take pictures of sensitive locations.
 Avoiding of taking pictures of the local population without prior approval.
 Curfew, check current timings and regulations

4. New arrivals will be conducted to CMPO office where the following actions will be
completed:

a. Welcome address by CMPO / DCMPO

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 b. Issue of MONUSCO ID Card by Security Section ( COTEX ).

c. Bio Data form for CMPO to be signed by the individual.

d. Receiving notification ST/SGB/2003/13 Special measures for sexual exploitation and

sexual abuse.

e. Text of undertaking, Code of conduct.

f. Finance check-in form and financial matters.

g. Request for advance of MSA (Max 5000 $)

(1) 2500 $ on arrival.

(2) 2500 $ after succeeding the driving test.

h. Request for reimbursement of expenses F10, other claims if any.

Documents needed by the new arrival at this stage are :

 Passport (to be retrieved from the CMPO protocol section at Travel Unit)
 Inventory list of the belongings brought into the mission area
 Passport photograph in military uniform
 Stubs of boarding passes, flight tickets

5. After while the new arrivals will be registered for the INDUCTION COURSE. This course is
MANDATORY for all MILOBs/MSOs to receive the essential familiarization training in
MONUSCO.

6. New arrivals shall then remain attached to the Force Training Cell until completion of the
Induction Course. Attendance to all lectures is MANDATORY. Unjustified absence can result into
MSA deduction.

Documents needed at this stage are :

|
 Passport / UN ID
 National and/or international driver’s license
 Vaccination and immunization card
22
7. Before or during the Induction Course, but before passing the driving test, new arrivals will
take an eye-test and a check-up of the vaccinations at the COTEX Level 1 medical facility. The UN
Driving permit will be prepared after successfully completing the driving test. Military Observers are
allowed a maximum of two chances to pass this test. Failure to comply will result in repatriation to
the home country.

8. All activities / formalities of new arrivals, including training, will be completed within the
first two weeks from the date of reporting. Before completion of the Induction Course, CMPO will
issue the Posting/Deployment Orders. The Training Cell will issue and arrange for all necessary
MOPs & CMR to the new Duty Station.

9. The CMPO Check-In office will issue and collect all Monthly Attendance Sheets for new
arrivals for the period of training in coordination with the Training Cell. Completed CHECK-IN
forms are to be returned to the CMPO Check-In Office.

603.3: Check Out

1. Personnel CHECKING OUT are to conclude the Sector Check-Out at least 06 working days
prior to the end of TOD. The Sector G1 issues the Sector Clearance Form. Efforts are being made to
reduce the check-out procedure to one day in the Sector and three days in KINSHASA/ENTEBBE.

2. Outgoing personnel are to proceed to KINSHASA or ENTEBBE and should have 05

working days in order to complete the check-out procedures. CMPO Branch Check-out Office will
be the first point of contact on arrival at KINSHASA or ENTEBBE. All outgoing personnel must
report there 07 calendar days before the end of TOD.

Documents needed at this stage are :

 Passport / UN ID
 Sector clearance form
 CMPO’s check-out sequence checklist
 Copies of your last three MAS (Monthly Attendance Sheets)

23
  Attachments to the MAS (if necessary)

3. CMPO will give all outgoing personnel a checklist for the 05 days Check-Out procedure.
This sequence is to be followed strictly as it guarantees a smooth Check-Out. A normal Check-out
sequence will bring you automatically to:

a. CMPO ( Check-Out Forms)

b. Travel Office

c. Check-Out Office

d. Congo Bat or Entebbe Logistic Base (Medical, Tel Billing, ….)

e. CMPO (MAS)

f. Travel (Collecting PT8 – Travel authorization)

g. MOVCON (Shipment of goods)

h. CCPO

i. Finance

j. CMPO (Final Clearance)

k. Travel (Ticket Issue)

4. All military personnel should prepare the check-out documents and bring along copies of
all relevant documents.

FOLLOW THE CHECKLIST – DO NOT BY-PASS, DELAY OR TRY TO SPEED UP

THE PROCESS

Remark : Those who have not received the UN Medal yet, will receive it during the check-
out process together with the UN Medal Certificate and a copy of the PEF at CMPO Office.

24
604: CRITERIA FOR DEPLOYMENT AND ROTATIONS

604.1: Introduction.

MILOBs (with a 12 months ToD) can expect to undertake at least one internal transfer after the
initial deployment. Transfers will be affected to accommodate individual requirements as far as
possible. However, mission and operational requirements will take precedence and based on the
experience gained in the mission, an individual can be deployed accordingly.

604.2: General Guidelines

1. MILOBs may be transferred after five to seven months of their 12 months of service. All
MILOBs have to be posted long enough in order to develop their expertise in an appointment before
being transferred to another assignment.

2. After four months of arrival, a MILOB may submit a note to his MILOBs Commander in
which he indicates three locations in order of personal priority where he wants to be transferred to,
after having completed the first six months of his TOD.

3. The respective MILOB Commander will then submit a general overview of all upcoming
transfers and present this before the end of the fifth month to the respective Cmdr for approval and
comments before sending it to CMPO. Suitability or unsuitability of the MILOB for specific
appointments may also be indicated.

4. MILOBs already on duty in a team site will get priority for their next posting over new
arrivals.

5. MILOBS have to report to the new duty station on the date mentioned on the posting order.

604.3: MILOBs Team

The following guidelines will be implemented for the MILOBs Teams:

1. MILOBs within each Team Site will reflect the “Rainbow Combination” or international
integration, two MILOBs of the same nationality will not be part of one team.

2. The Team Leader should preferably be a Lieutenant Colonel.

3. If possible, at least two of the team members would be “French speakers” and one
Swahili/Lingala speaking.

25
4. If not, interpreters should be made available

5. If possible, at least one team member will be a lady MILOB.

604.4: MILOBs in Staff functions

1. Appointments to HQs will reflect a proportional balance among contributing countries. Only
FC can authorize exceptions to this policy as far as MONUSCO mission needs are concerned.

2. MILOBs in Staff Functions are not entitled to CTO.

604.5: Appointment consideration

Qualifications. The CMPO works with the concerned branch heads to select the best qualified
MILOBs for an assignment; taking into consideration the need for national balance as well as
considering the qualifications of MILOBs. The result will be reflected by the CMPO in the Posting
Order and included in the transfer list.

1. Temporary Adjustment of MILOBs with HQ. Depending on the MONUSCO requirement

and availability of MILOBs, a MILOB may be assigned to various branches of staff at HQ as
follows:

a. Public Information Officer (PIO). Public Relations or journalistic background with

a high proficiency in spoken and written English and French. Computer handling skills.

b. Personnel Branch. Experienced officers with staff and personnel background,

fluent in English and proficient in handling computers.

c. Operations Branch. Experienced officers with staff and operational background,

fluent in English and proficient in handling computers.

Specific backgrounds for appointments are:

(1) Air Support. Aviation background such as air-traffic controllers, engineers

and aircrew.

(2) Operational and Air Support. General military experience with some aviation
background and computer literacy with sound written English, and in some
appointments, a working knowledge of the French language.

(3) Operations. General military experience and computer literacy is a must.

26
 (4) Liaison Offices. Preferably fluent in French as well as in English.

(5) Logistics Branch. Supply and transport management background, fluency in the
English language and computer literacy. Where possible one officer should have
language skills related to the nationality of the Engineer Unit. Specific
backgrounds for appointments are:

(a) SFO. Engineering experience preferred.

(b) SSO. Food Technology experience preferred.
(c) STO. Transportation experience preferred.

604.6: Transfer

The posting of MILOBs and MSOs within MONUSCO is published in the Posting Order.

1. MILOB Commanders Responsibility. Commanders are responsible for transfers within their own
Area of Responsibility (Internal Transfers). Additionally, Commanders are responsible for all
local headquarters Staff appointments. Commanders nominate MILOB team leaders (TL) in their
Area of Responsibility.(AOR)

2. Sector, Brigade G1, MILOBs G1.

Commanders nominate the candidates to the G1 branch which are particularly important key
functions in processing personal, disciplinary and financial related administration. As the
MILOBs G1s are also the link between MILOBs in the field and the Administration, it would be
preferable but not mandatory that G1s are MILOBs, having spent about 6 months in the field.

604.7: Rotation

1. Normal Rotational Periods.

The policy concerning the rotation of military personnel from all the nations contributing to
MONUSCO is based on agreements between the UN and the national governments concerned.
The replacement of individuals and Units is therefore a national responsibility of the Troop
Contributing Countries (TCC). The guidelines to be followed are appended in the ensuing
paragraph.

27
2. Units

a. Units Rotation. The planning and implementation for replacement of

contingents is the responsibility of the respective Contingent Commander, and his
government, in conjunction with UN HQ.

b. Arrival and Departure Procedures. The respective Contingent Commanders should

make the necessary reception arrangements after consultation with MONUSCO F HQ.

c. Arrival and Departure. The rotation flights (incoming and outgoing) will be
met and supervised by MOVCON and an officer designated from the respective national
contingent.

3. MILOBs.

a. MILOBs Rotation. The planning and implementation of MILOBs rotations are the
responsibility of their governments, and UN HQ. National Seniors will inform their
authorities in accordance with their own timetables. Requests for rotations must be initiated
by the CMPO to UN HQ at least 3 months prior to the MILOB’s DDM .

b. Induction Training. Administrative and training requirements will start on the

reporting day unless otherwise informed.

c. Internal Transfers. Internal transfers with MONUSCO are an ongoing process. A

MILOB may be transferred from one sector to another, or to staff appointments in Sector
HQs, or to MONUSCO F HQ. The transfer of MILOBs is to be coordinated with CMPO and
promulgated through posting orders as it affects also the Finance Branch.

d. Overlap Period. In some cases there will be a need for some overlap between
incoming MSOs, and outgoing MILOBs occupying Staff functions. UN HQ has therefore
authorized a maximum of 7 days overlap for Colonels and above and 4 days for Lt Cols and
below.

4. MSOs (Staff Officers).

a. MSO rotation The planning and implementation of MSO rotation is the responsibility
of their governments, and UN HQ.

28
 b. Induction Training. Administrative and training requirements will start on the
reporting day. MSOs are obliged to attend a minimum of three days induction training.

c. Internal Transfer. In normal conditions a MSO will not have an internal transfer.

d. Overlap Period. In Staff functions there will be a need for some overlap
between outgoing and incoming MSOs. UN HQ has therefore authorized a maximum of 7
days overlap for Colonels and above, and 4 days for MSOs in the rank of Lt Cols and below.

604.8: Short Extensions ( Max 14 days )

1. MILOBs. A one-year tour of duty is adequate for the majority of the MILOBs in the
mission.

2. MSOs.

Requests for extension will not be treated as routine matters. The procedure to be followed is:

a. The Brigade/Sector Cmdrs or Branch Heads will initiate the formal request for
extension of the individual concerned. The individual will be informed.

b. Applications not recommended at any stage will be returned to the initiating authority
and applicant via the Personnel Branch.

c. Once the request for an extension is recommended by the FC, the National Senior
will be informed. The request is then sent to UN HQ for approval by the national authorities.

3. Unit Extensions. A unit member may apply for an extension of the normal service
period within MONUSCO through the unit commander; who will process the application through
the national authorities. MONUSCO F HQ is not involved in this process.

604.9: Repatriation

1. Categories. The main reasons for repatriation before completion of the service period are
medical, failure to meet essential qualifications required for MILOBs/MSOs, disciplinary, and
compassionate grounds. However, there may also be exceptional circumstances where Special

29
Absence without MSA may be granted. The MONUSCO Repatriation Form is a common format,
and is to be processed for all categories of repatriation

30
605: WORKING HOURS POLICY

605.1: Introduction.

The Force Commander (FC) shall establish the hours of work and official holidays for UN Military
Personnel, in consultation with the Director of Mission Support (DMS). An equitable duty schedule
is organized to meet operational and administrative requirements in the Mission.

605.2: Five Day and ½ Workweek

If operational requirements allow, the norm would be the establishment of a five-day and a half
workweek. The complete Force HQ is expected to be operational on a continuous basis but not to
maintain full staffing levels continuously.

1. Who ?

a. Staff Officers in F HQ MONUSCO Kinshasa

b. Staff Officers in Sector and Bde HQs

2. Normal working week?

Monday till Friday AM 08.30 Hr – 12.30 Hr

PM 14.30 Hr – 17.30 Hr
Saturday AM 08.30 Hr – 12.30 Hr

(WE from Saturday 12.30 till Monday 08.30 Hr)

a. The 2 hours lunch break must allow every office to continue duties during lunch
period with a minimum of personnel.

b. The individual should not take more than 1 Hour for his lunch break.

3. Critical posts / WE

a. All duties are to be tasked and approved by the branch or office heads concerned.

(e.g. MOVCON–Shipment on Sunday)

b. F COS is to establish a list of ALL offices and branches at F HQ Level that need to be
occupied permanently. (e.g. Duty Officer, Operations Room)

31
 c. Only the strict minimum personnel should be employed during weekends and
holidays.

d. For the personnel concerned, a fair and equal system of “ Off duty “ must be
organized to compensate them immediately after having performed these exceptional or
additional tasks. The period of Off-Duty should be taken immediately following the duty.
These periods cannot be accumulated or seen as UN Leave or CTO, one cannot leave the
Mission Area when Off Duty for these reasons.

4. 24 Hrs Duties

a. MSOs working 24 Hrs continuously, (e.g. duty officers) will be given “Off-Duty” on
the very next day for maximum 24 Hrs. MSOs working continuously for 24 Hrs will reflect
this special duty on their Monthly Attendance Sheets by indicating “24” instead of a cross on
line 1 of the MAS. The next day they will automatically mark as an Off-Duty day. (line 9 on
the MAS)

5. On call

a. Branch and Office heads have to establish an internal DOMINO system to call in
more personnel if a change in operational situation would require such action.

b. Off-Duty Officers not on approved UN Leave or CTO, must be able at all time to join
their offices “on call” within the period specified by the F COS.

c. Every HQ has to establish a similar DOMINO system to call in the most needed key-
personnel if a change in operational situation would warrant so.

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 605.3: Seven Day Workweek

1. Certain operational requirements in the field necessitate a permanent, seven days, 24 hours
coverage. If the nature of duty is CONTINUOUS without a break for weekends, holidays, periodic
rest days or scheduled Off-Duty days, Compensatory Time Off (CTO) should be granted
accordingly.

2. Who? MILOBs assigned to MILOBs Teams effectively deployed in the field.

3. Normal working hours? As per Team Roster for those deployed in the field.

4. Summary

Staff Officers in HQ’s MILOBs

5 Day and ½ Week 7 Day Week

Non – continuous duty Continuous duty

WE from Sa PM till Monday No WE

UN Holiday : Day off UN Holiday : Duty

Work during WE/holidays Work during WE/holidays

Exceptional Normal as per roster duties

Shifts (Operations Room, Duty Offr….)

As per urgent task (e.g. MOVCON Shipment on

Sunday)

On call – operational necessity

Off-duty after completing task

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606: PAY, ALLOWANCES AND OTHER ENTITLEMENTS

606.1: Introduction

The UN can pay MSOs and MILOBs the following allowances during their assignment:

1. Mission Subsistence Allowance (MSA).

2. Daily Subsistence Allowance (DSA)

3. Equipment and Clothing Allowance.

606.2: Mission Subsistence Allowance (MSA)

1. Mission Subsistence Allowance (MSA) is a daily allowance payable by the United Nations
for living expenses incurred by MSOs and military observers in the field. The MSA rate is
determined on the basis of cost of long-term accommodation, food and miscellaneous expenses at
the duty station. It will be reviewed regularly. Administration of MSA is entrusted to the Director of
Mission Support. ( DMS )

2. During Regular Duty

a. MSA is paid from the Date of Arrival (DOA), irrespective of the hour of arrival, until
the day before the day of departure from the Mission (DDM) area. No MSA is paid for DDM
as the TSA rate applies.

b. MSA is paid directly to the individual, or to the individual’s bank account. MSA is
paid for working days spent in the mission area, for weekends and official holidays spent
within or outside the mission area.

c. An advance against MSA of up to $5000 can be paid. This advance is to assist the
MILOBs/MSOs to open bank accounts and meet initial settling-in expenses.

3. During Sick Leave. MSA shall be payable when a MILOB/MSO is on sick leave in the
mission area. If a MILOB/MSO is hospitalized in the mission area, the food and incidental portions
of the MSA will be deducted on daily rate for each day of admission. However, MILOB/MSO are
not entitled for MSA during periods of sick leave or hospitalization outside the Mission area.

4. During UN Leave. MSA is paid at the full rate during periods of UN Leave accrued while on
mission assignment and taken prior to expiration of the mission assignment where the annual leave

34
was accrued. MSA is only payable up to the Leave entitlement, Advance Leave days will be paid
only when the Leave Balance is positive again.

5. During CTO. MSA will be paid at the full rate of CTO accrued while on mission assignment,
and taken prior to the expiration of the mission assignment where the CTO was accrued.

6. Withholding of MSA. Pending the completion of any outstanding investigation, the CAO
may withhold a portion of MSA from a MILOB/MSO, sufficient to cover any damages caused to
UN property.

7. Mission inside Mission Area. MILOBs/MSOs traveling on official UN business requiring an

overnight stay at a location other than their duty station within the mission area may receive, in
addition to the usual MSA, reimbursement for accommodation at the overnight location. The
reimbursement shall not exceed the accommodation portion of the MSA rate for the location of the
overnight stay.

606.3: Deleted

606.4: Daily Subsistence Allowance (DSA)

1. Daily Subsistence Allowance (DSA) is a daily allowance payable by the United Nations for
living expenses incurred by military staff officers and military observers on duty OUTSIDE the
DRC (e.g. Checking out at Entebbe). The DSA rate is determined on the basis of cost of long-term
accommodation, food and miscellaneous expenses as per local rates.

2. Administration of DSA is entrusted to the Chief Administrative Officer.

606.5: Equipment and Clothing Allowance

1. The UN pays clothing allowance to MSOs and MILOBs. This allowance is paid in two
installments of each $ 100; the first half on the MILOBs arrival (first payment) and the second half
at the end when there is a reasonable expectation that the MILOB will complete a full 12 months
service.

When the MSO or MILOB obtains an extension for an additional year a third $ 100 will be paid.

2. An additional allowance shall be paid to a MILOB who, at the expiry of his first 12 months
service, has been extended for no less than one further year and is reasonably expected to serve the

35
full additional year. However, MILOBs who have been extended for terms of less than one year are
not eligible even if the total cumulative period of service resulting is more than two years

606.6: Other Entitlements

1. Initial Travel Arrival. A Travel Claims (F-10) form can be obtained from CMPO – Check-in
office. These form must be accompanied by the original Travel Authorizations (PT/8) and the used
air ticket stubs and the receipts of all actual expenses made during authorized stop-overs of more
than six hours. The cost of insurance of baggage accompanying a MILOB is not reimbursable. No
fixed terminal expenses are payable.

2. Departure at End of Assignment.

a. An insurance of $1600 will be provided for the unaccompanied shipment by the UN.
MILOBs may arrange additional insurance coverage through MONUSCO at their own
expenses. Some larger items are not covered by the UN and MOVCON will advise as
necessary.

b. A travel claim may be submitted for the reimbursement of departure expenses at the
end of service in the same manner as above. However, fixed terminal expenses are paid in
advance with the final payment.

606.7: Final Clearance

Staff Officers and MILOBs must ensure that all UN property for which they are accountable has
been returned, and must settle all dues to the UN before they depart from their Sector. The final
clearance document must be presented to each unit concerned and signed before the final payment of
MSA or other entitlement may be collected. A sum of 500 USD will be withhold for three months to
settle possible pending bills.

36
607: LEAVE / CTO / TRAVEL DAYS / COMPASSIONATE GROUND

607.1: Introduction

1. A standard leave / CTO policy is established for all military personnel serving with
MONUSCO.

2. Within MONUSCO, absence from a duty station for the purpose of rest and recreation in
terms of CTO / UN Leave is not a right; it is a privilege for which prior approval must be obtained
and at all times remains subject to the exigencies of the service.

3. Once granted, approvals may be withdrawn if the prevailing situation so demands.

4. The strength throughout MONUSCO must at NO time be less than 75%. The same rule is
applicable within each Office or Branch. UN Leave and CTO must be accommodated within the
requirement outlined in this section, exceptions to which may only be made by the FC or by
delegation from the FC.

607.2: Specific Terms and Definitions

1. UN Leave. Approved and authorized permission to be off-duty inside or outside the mission area
as a reward for having accomplished normal duties during a certain period. Leave is an
entitlement and related to your status. UN Leave begins/ends in principle in the respective Sector
HQ.

2. Compensatory Time Off. (CTO) Approved and authorized permission to be off–duty. Can be
taken inside or outside the mission area as a reward for having accomplished other than normal
required duties during a certain period. CTO is not an entitlement but a privilege and
compensation for continuous duty. CTO is always subordinated to operational requirements.
CTO begins/ends in principle in the respective Sector HQ.

3. Special leave. In certain exceptional circumstances FC can avail Special Leave without MSA on
a case-to-case basis. Any request for such leave should be forwarded to FC through CMPO with
proper justification. All travel and accommodation costs are born by the individual or his host
country

37
4. Sick leave. Sick leave is the period certified by a UN Medical Officer that a person is temporary
off duty for specific medical reasons but restricted to stay at home in the Mission Area. It will
not be counted against UN leave entitlement.

5. Hospitalized. A person is hospitalized when for medical reasons he is restricted to stay in a

medical facility. He is given accommodation and food.

6. Advance leave. TCC directives for Military Observers in MONUSCO states: "Except with
regard to leave accruing in respect of the final months of service, leave may not be taken before
it is earned" (Par 99(a)). In MONUSCO there is NO advance of leave except with regard to leave
accruing in respect of the final months of service. Leave must be earned before it is availed. Only
in some exceptional circumstances, maximum of 5 days advance of leave for MILOBs, 10 days
for MSOs (during one year TOD, 2.5 and 5 days for Milobs/MSO performing a six months
TOD) , may be taken subject to approval of Force Chief of Staff (F COS). Any leave taken in
advance without appropriate approval shall be regarded as unauthorized absence of the duty
station, and will warrant non-refundable deduction of equivalent of days of MSA. It is mandatory
that MILOBs/MSOs keep their absence from duty within the maximum authorized number of 30
days at one time. As Advance Leave is to be considered the number of negative days reflected on
the MAS at the end of the month in which the Leave has been taken.

7. UN Holidays. The list of official UN holidays is issued each year by administrative circular
through the Office of the DMS. For MSOs, and MILOBs assigned as Staff Officers, if a UN
Holiday is embedded in a UN Leave period, this day will not be deducted against the UN Leave
balance of the concerned individual. For MILOBs performing the duties of a Military Observer,
deployed in a Team Site, if a UN Holiday is embedded in a CTO/UN Leave period, this day will
be deducted against the concerned CTO/UN Leave balance.

8. National Days. The Senior National Representative of the concerned country may apply to the
FC for a single “Day Off” for the members of his contingent to celebrate the National Day. (See
National Day). Officers on UN Leave or CTO outside the Mission area during the National Day
are NOT entitled.

9. Travel Days. Mission personnel starting their CTO/Leave from another place as Kinshasa,
Lubumbashi, Bujumbura, Entebbe, Kigali or Pretoria, will be allowed up to one travel day each
way, which is not chargeable to annual leave. This provision will allow the travelling to the

38
 nearest international airport, as such personnel may require between half a day and a full
working day to reach Kinshasa, Entebbe or other exit points. There shall be no entitlement to an
extra accommodation portion of MSA for this period.

607.3: Leave Policy

1. UN Leave. Following general conditions apply to the award of UN Leave:

a. Leave must be taken within the period of service with MONUSCO. Extensions will not be
granted to allow the taking of unused leave. There will be no MSA payment for accrued, but
unused leave.

b. No leave is authorized in the first and last month of a normal tour of duty. This is in order to
facilitate check-in, check-out process and hand-over. Exceptions will be taken in
consideration on a case-to-case basis.

c. From the first month MSOs and MILOBs are entitled to 2 ½ days of UN Leave for every full
month of service completed in the Mission. (Total = 12 x 2 ½ = 30 days for a TOD of one
year)

d. Contingent Members are entitled 2 ½ days UN Leave a month. For contingents, please refer
to the chapter “Leave for Troop Contributing Countries”.

e. Leave periods can be taken inside or outside the DRC. The leave address is to be reflected
clearly on the leave application.

f. All leave periods must be approved by the immediate supervisor and the leave request must
be fully approved prior to departure.

g. No absence from the mission, status “Present at duty station” will exceed 30 calendar days.

h. All key personnel are responsible for ensuring that persons, who are nominated to replace
them on leave, are aware of and are available and able to perform the entire duties assigned
to them.

2. Availing of leave

a. A majority of the MSOs normally avail their entitlement of leave twice in a TOD of one year,
while MILOBs may avail combined CTO/Leave periods thrice or more, in the same period.

39
b. MILOBs can take UN Leave in conjunction with CTO. In such a combined CTO/Leave
request CTO is always to precede UN Leave.

c. For MSOs and MILOBs assigned as Staff Officers, days counted as UN Leave days are
WORKING DAYS (Mo, Tu, We, Th, Fr). For MILOBs working in Team Sites, on
continuous duty, days counted as UN Leave days are CALENDAR DAYS.

d. If a UN holiday is included in the UN Leave period, this day will NOT be deducted from the
UN Leave entitlement, as far as MSOs and MILOBs assigned as Staff Officers are
concerned. For MILOBs working in Team Sites, on a continuous basis, UN holidays
included in the UN Leave period, will be deducted from the UN Leave entitlement.

e. If the National Day is included in the UN Leave period and if the member is outside the
Mission Area, this day will be deducted from the concerned UN Leave balance.

f. For MSOs and MILOBs deployed as Staff Officers, weekends before, after or in between a
UN Leave period are not deducted from the UN Leave balance, but should always be
reflected correctly in the UN Leave request.

g. For MSOs and MILOBs deployed as Staff Officers, when a departure from the Mission Area
is set during the week but after normal working hours, the first day to be deducted as a UN
Leave day will be the next working day. A written statement from the Branch Head,
confirming that they performed normal working hours on the date of departure will be joined
to the MAS.

h. For MSOs and MILOBs deployed as Staff Officers, when a departure from the Mission Area
is set during normal working hours, the first day to deduct as a UN Leave day (or travel day,
if entitled to) will be the same day.

i. For MSOs and MILOBs deployed as Staff Officers, when a departure from the Mission Area
is set at Friday after normal working hours, the first day to be deducted as a UN Leave day
will be the Monday.

j. For MSOs and MILOBs deployed as Staff Officers, when a departure from the Mission Area
is set at Saturday or Sunday, the first day to be deducted as a UN Leave day will be the
Monday.

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607.4: Summary Leave

1. Staff Officers and MILOBs assigned as Staff Officers. Each Staff Officer and MILOB assigned
as a Staff Officer shall be entitled 2.5 days of UN Leave per month of completed service. For
example, a Staff officer that arrives in the mission on the 10 th of January 2010 will be entitled
to 2.5 days on the 10th of February 2010. Cumulatively, each Staff Officer and MILOB
assigned as Staff Officer will be entitled 30 days of UN Leave during his one year tour of
duty (15 days for a 6 months tour of duty).

2. MILOBs Each MILOB shall be entitled to 2.5 days of UN leave per month of completed
service (MILOBs are also entitled to days Compensatory Time Off ). For example, a MILOB
who arrives in the mission area on the 5th of April 2010, will be entitled to 2.5 day UN leave
on the 5th of May 2010.
607.5: CTO Policy

1. CTO for MILOBS. Following general conditions apply to the award of Compensatory
Time Off (CTO):

a. CTO must be taken within the period of service with MONUSCO. Extensions will not be
granted to allow the taking of unused CTO. There will be no MSA payment for accrued, but
unused CTO.

b. CTO is only for MILOBs working on continuous basis. NO CTO will be given to MILOBs
from the moment they are assigned to a Staff function. (UN DPKO – 25 Jan 2005) Accrued
CTO before changing status must be availed prior to reporting to the new appointment,
otherwise it will forfeit.

c. CTO is NOT an automatic entitlement but requires continuous active duty. Every 5 days of
continuous active duty in their team sites entitles MILOBs to 1 day of CTO, i.e. 6 days for
every 30 days of continuous duty.

d. If the 5 days continuity cycle is interrupted by activities OTHER than normal duty as per
team roster, Sick Leave or UN Leave, the CTO day is NOT granted and a new cycle starts as
soon as the MILOB returns to official duty whatever day that is.

41
e. Check-IN, induction course and Check-OUT are NOT considered periods of continuous duty
and therefore will not be taken into consideration for CTO calculation.

f. All MILOBs start counting their CTO from the date of reporting (MOP) to the initial posting
by CMPO to a Bde /Sector. Necessary time spent to join respective sites will not affect this
ruling.

g. All CTO must be approved by the immediate supervisor and authorized prior to departure by
the competent authority.

2. Availing of CTO

a. A maximum of 12 days CTO may be accrued and should be taken as soon as possible within
the month following the period it has been accrued.

b. In a CTO request, all calendar days are counted as CTO days (Mo, Tu, We, Th, Fr, Sa, Su)

c. If a Saturday, Sunday or UN Holiday is embedded in a CTO period, the day will be deducted
against your CTO balance.

d. If a National day is embedded in a CTO period, the day will be deducted against your
CTO balance.

e. Advance CTO is NOT permissible.

f. Military Observers can take UN Leave in conjunction with CTO. In such a combined
CTO/Leave request the complete CTO must be taken before the UN Leave period.

g. No absence from duty will exceed 30 calendar days.

h. There will be at least ten days of duty between two periods of Leave or CTO.

i. CTO can be taken inside or outside the DRC. The address shall be clearly reflected on the
application

j. All key personnel are responsible for ensuring that persons who are nominated to replace
them on CTO are aware of and are available to perform the entire duties assigned to them.

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607.6: Start and End of a CTO / Leave Period

a. CTO or UN Leave starts and ends departing from or returning to your;

(1) Force Headquarter Military Personnel working at F HQ.

(2) Sector Headquarter Military Personnel working in Sector 2 and Katanga

Sector.

(3) Brigade Headquarter Military Personnel working in respective Bde.

b. All Military Personnel proceeding on CTO/UN Leave will report to their respective G1/
Personnel Officer before and immediately after the requested period.

c. Traveling between Team Sites to Sector / Bde HQs and back coupled with the stay at Sector /
Bde HQ will be considered as on DUTY but conditioned to the following rule:

- The individual must have taken the last UN flight from his remote site prior to the first UN flight
connecting him with an international airport. (KINSHASA – ENTEBBE – KIGALI –
BUJUMBURA)

- His presence at a Sector / Bde HQ must be linked with some operational planning, coordination,
administrative and other connected activities but restricted to the minimum possible duration.

d. Traveling to connect with an international flight between Sector / Bde HQs and the above-
mentioned nearest international airports can be considered as TRAVEL TIME, unless the
international flight is leaving/arriving the same day. In that case this day is considered as the
first/last day of the CTO/Leave period.

e. Travel time accorded by the DMS will vary from 0 to 1 and maximum 2 days, which means
maximum one day each way. Personnel depending of Western (Kinshasa) and Katanga Bde
(travelling through Lubumbashi), or personnel based in Kinshasa, Entebbe, Kigali and Pretoria, have
easy access to international airports and thus will not be afforded additional provisions.

607.7: Compassionate Repatriation/Leave

43
 Compassionate Repatriation is an approved and authorized permission to be definitely
repatriated as a result of an unpredictable and serious event related to a first-degree family
member or the sole surviving relative of an individual working for MONUSCO. In the case of
compassionate leave, the repatriation is temporarily.
Note: As MSA is only paid for actual presence in the Mission Area, or accrued UN Leave, the
same is not paid during a compassionate repatriation/leave.
a. If it is necessary to have MONUSCO personnel returned to their home country, the FC may
authorize the repatriation of individual(s) on compassionate grounds, in the following
circumstances
- Attending the funeral of a parent, spouse or child.
- Attending the funeral of a brother, sister, or other relative who was the sole surviving
relative of the individual.
- Critical or dangerous illness or injury to one of the above mentioned family members.
b. Travel Expenses

(1) Repatriation on Compassionate Grounds (definitive). The UN will pay the one-way travel
expenses to the home country against the entitlement to final repatriation travel. It will be
the responsibility of the concerned government to pay for his replacements arrival to the
Mission Area.
(2) Repatriation on Compassionate Grounds (temporary). If the repatriated individual decides
to return to the mission to complete his/her tour of duty, the travel to the home country
will be either at the expense of the individual or the national government.
(3) If a replacement completes both the repatriated individual’s tour of duty plus an
additional tour of duty, the UN will pay the round-trip travel costs of the replacement on
initial deployment and final repatriation at the end of the second tour of duty.

2. Compassionate Situation while on UN Leave.

A compassionate situation may arise when a person is on UN Leave/CTO. No MSA will be
admissible for leave days availed in addition to accrued UN Leave.

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3. Sequence of Events.
The procedure for applying repatriation on compassionate grounds to be followed as under:
a. The respective commander will submit to CMPO an Application for Repatriation on
Compassionate Grounds.
b. CMPO will forward the application to the FC.
c. Once the FC returns the application, CMPO will process the document to DMS, for his final
approval/non-approval. Concurrently, UN HQ will be notified in case of definitive
repatriation (the replacement travel will be on charge of the concerned government).

f. Emergency Situations. Many cases of compassionate repatriation are emergencies that

require to be attended in a short time. If such a situation occurs, the individual concerned, will seek
the necessary verbal approval from CMPO through respective Contingent/ Sector/ Bde
Commanders. In these circumstances the necessary documentation is to follow as soon as possible,
but must reach the FC within 24 hours.

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608: ACCESS TO UN INSTALLATIONS BY NON - UN PERSONNEL

608.1: Introduction
1. A number of violations regarding access to UN installations by NON – UN Personnel have
been noticed even with “bona fide assistance “ of Military personnel. This chapter intends to clarify
the MONUSCO policy for all military with regards to visitors to all MONUSCO UN installations all
over the Mission Area.

2. Definition of UN Installation. All Headquarters, Sub Headquarters, Logistic Bases, Supply

houses, Warehouses, Air Field Installations, Contingent Compounds, Contingents outposts or
Checkpoints, UN Guests houses,- inside or outside major compound,- and Team sites for MILOBs
are considered UN Installations.

3. Definition of UN Personnel All personnel, military as well as civilian, local or

international, clearly identified by one of the valid UN ID Cards issued by UN Security Office.

4. Definition of a visitor All personnel NOT in possession or not able to show (forgotten,
lost…) any UN ID Card. For example: “Deliverers of goods, local visitors of a certain office…”

But this includes also all partners, friends and possible relatives of a UN member regardless of
nationality or color. All visitors have to be registered before access can be granted to any of the
above-mentioned UN Installations.

608.2: Visits
1. During working hours All visitors have to pass through the security check (guards) and will
be properly registered. Security (guards) should phone the concerned office or branch that a visitor
has arrived and a member of the branch will come to the entrance to sign for and to accompany the
visitor.

a. Under no circumstances will access be granted to a visitor if a clearly identified

MONUSCO member does not accompany him.

b. All visitors must at all time wear a clearly visible “ visitors badge “

c. If the visitor will visit more than one office, the initial accompanying UN Military
Member remains responsible until the visitor leaves, or a proper hand-over of control has to
be done between the first and second office.

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 d. If the visit was announced, a person from the office should wait for their visitor and
prepare the paperwork as far as possible at the agreed time to avoid queuing up in the
Security room/ Guard house.

e. No visitor will be left unaccompanied in an office or conference room or within

MONUSCO premises.

f. A maximum of three (unannounced) visitors are allowed to be in one office at the

same time accompanied by one clearly identified MONUSCO personnel.

2. Announced Military Visits HQs will invariably and periodically get announced military
visitors. In these cases, all responsibilities for the visitors are the permanent tasks for the Mil Visit
Cell in the HQ, or for a designated Officer by the respective Brigade/Sector/Contingent Commander
in his Brigade/Sector HQ or Contingent Compound.

a. Security or Guards should be informed of the upcoming visit.

b. A detailed name list and time-table should be sent in advance to all concerned offices.

c. The visitors should, if possible, already be accompanied as soon as they arrive by

airplane/ bus to facilitate access.

d. Protocol, if required, has to be properly organized.

e. Coordination between Security / Guards, Mil Visit and Protocol before arrival of the
visitors is a must.

3. Announced Diplomatic Visits HQs will periodically get announced diplomatic

visitors. In these cases all responsibility for the visitors is a permanent task for the Protocol Section
in the HQ or for a designated Officer by the respective Brigade/Sector Commander in his
Brigade/Sector HQ.

a. Security or Guards should be informed of the upcoming visit.

b. A detailed name list and time-table should be sent in advance to all concerned offices.

c. The visitors should, if possible, already be accompanied as soon as they arrive by

airplane/ bus to facilitate access.

d. Protocol if required has to be properly organized.

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 e. Coordination between Security / Guards and Protocol before arrival of the visitors is a
must.

4. Medal Parades and Memorial Services

a. In these cases, access will be limited, only to the area where the parade/service will
be held and for the time of the service. It is impossible to register all visitors, therefore an
increased and visible presence of guards and security personnel should cover the area
accompanying as many visitors as possible. For example :

(1) One Officer will receive the family

(2) One Officer will receive the Contingent delegation

(3) One Officer will take care of local and international press

(4) Protocol takes care of receiving diplomatic and VIP guests

b. Whenever possible a name-list and number of visitors should be sent in advance to all
concerned offices.

5. Visiting after working hours As a general policy NO visitor should be allowed access to a
UN installation after working hours although there may be exceptions.

a. No visitors have access to offices, stores or maintenance facilities. If an exception is

necessitated (for example: repair works) all demands will be addressed to the local security
section / officer of the guard for clearance. The security or guard will then organize the
required surveillance.

b. Visitors are only allowed to attend public events such as happy hours, UN
celebrations or special occasions and should at all times be accompanied by the UN military
member they’re with.

c. A maximum of two visitors per person are permitted.

d. The UN military member is fully responsible for his visitors, their dress code, their
behavior and, possibly, outstanding bills.

e. All visitors should be properly registered by the security/ guards before granting
access.

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 f. All visitors must wear a clearly visible visitors badge at all times.

g. Visitors have only access to cafeteria, TV room, and public terrace and toilet facilities
in the neighborhood of the latter. Any visitor found elsewhere must be escorted to the
security and the incident reported immediately.

h. All visitors must leave the UN installation before 22.00 Hrs. (No exceptions) If there
is a curfew time the visitors will have to leave before that time.

6. Organized Activities If a unit or a sub-unit in a major compound wants to organize an

activity in which probably NON – UN personnel as guests or visitors are invited, the following
actions are mandatory :

a. The Commanding Officer of the Unit or Sub-Unit addresses a formal request to the
immediate superior officer. In the MONUSCO HQ Kinshasa all branch heads address their
request to FC through CMPO.

b. This request should highlight the following points :

(1) Purpose of the activity?

(2) Location of the activity?

(3) Date of the activity?

(4) NON- UN personnel guests expected (give particulars if possible or number)

(5) Obligation to assume full responsibility for the event and ensure that all
security measures will be taken, all military participants will be briefed on “DO’s ”
and “DON’Ts”

(6) Date for a coordination meeting with all concerned offices (guards, security,
camp management, transport, MP, catering….)

7. The immediate superior Officer will approve or reject this request as soon as he’s informed
on all security related issues and actions taken by the organizing unit to avoid any disturbance or
violation of MONUSCO UN policies.

49
609: DISCIPLINE

Reference: DPKO/MD/03/00993 (Contingent Members)

DPKO/MD/03/00994 (MILOBs)

609.1: Introduction
The purpose of the present directive is to establish procedures to be followed for alleged breaches of
conduct in the Mission Area by military members. These directives shall apply to cases of serious
misconduct and in addition any act that has a detrimental effect on the image, credibility,
impartiality or integrity of the UN will be considered as misconduct.

609.2: Minor Misconduct.

1. Any act, omission or negligence that is a violation of mission standard operating procedures
(SOPs), directives, or any other applicable rules, regulations or administrative instructions, but
which does not result in or is not likely to result in major damage or injury to an individual or the
mission.

2. Minor misconduct includes, but is not limited to:

a. Improper uniform appearance.

b. Neglect in performance of duty not amounting to a willful or deliberate act.

c. Intoxication while on duty or in public.

d. Negligent driving.

e. Absence from duty without permission.

f. Malingering.
g. Breaking of the curfew regulations.

609.3: Serious Misconduct.

1. Any act, omission or negligence, including criminal acts that is a violation of mission
standard operating procedures (SOPs), directives, or any other applicable rules, regulations or
administrative instructions, that results in or is likely to result in serious damage or injury to an
individual or the mission.

2. Serious misconduct includes, but is not limited to:

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 a. Sexual abuse and exploitation of any individual, particularly children.

b. Harassment, including sexual harassment.

c. Abuse of authority.

d. Excessive use of force.

e. Unlawful discharge of firearms.

f. Breach of confidentiality.

g. Abuse of UN privileges and immunities.

h. Conduct prejudicial to good military order and discipline.

i. Driving while intoxicated.

j. Grossly negligent driving.

k. Intoxicated while on duty or in public on repeated occasions.

l. Repeatedly absent from duty without permission.

m. Use, possession or distribution of illegal narcotics.

n. Embezzlement or other financial malfeasance.

o. Willful disobedience of a lawful order.

p. Unlawful acts.

(1) Theft.

(2) Fraud.

(3) Smuggling.

(4) Bribery.

(5) Dealing, Trafficking or Trading illicit goods, e.g. goods originating from
endangered species included in the CITES list (ivory, skin, curiosa, timber, etc…),
uncut or illicit diamonds, unwrought gold or other minerals in unprocessed form.

609.4: Standard of Conduct.

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Staff Officers and military observers shall refrain from any action or activity incompatible with the
impartial and independent nature of their duties and inconsistent with the letter or spirit of the
authorized mandate of the operation. They shall refrain from any conduct that would adversely
reflect on the UN and are required to abide by the highest standards of integrity while in service with
the UN.

Any allegation of misconduct will be reported at earliest to CDU. They will categorize the alleged
misconduct and task OIOS or the Mission with the investigation.

609.5: Administrative Actions and Disciplinary Measures.

1. Each commander or other supervisor responsible for the maintenance of discipline shall take
appropriate administrative and/or disciplinary action. Such actions may be one or more of the
following but are not limited to :

a. Removal from position of command.

b. Redeployment to another position/area after retraining.

c. Removal of benefits.

d. Removal of concessions provided to UN personnel.

e. Recommendation to repatriate.

f. Suspension of leave/ compensatory time off.

g. Full or partial recovery from MSA.

h. Written censure or reprimand, including a possible recommendation for non-

eligibility for future assignment with the UN.

i. Written warning.

2. National actions In addition to any UN administrative and/or disciplinary action, the

individual may be subject to any applicable national disciplinary proceedings. Any serious
misconduct will be forwarded to UN DPKO to inform the concerned PM. The contingent
commander can decide to a disciplinary repatriation if he judges that the overall discipline in the
contingent might be jeopardized by maintaining the individual in the mission. In any case the

52
Contingent Commander will order a full investigation into the possible misconduct and he will
inform CMPO and the FC prior to the repatriation.

53
610: PHOTOGRAPHY

Reference UN DPKO Chapter 4 Personnel - Section 14

1. Unauthorized photography can cause endless problems for UN Personnel. UN Military

personnel often find themselves in a part of the world previously unknown to them. They may be
seeing military equipment not seen at home. They may be deployed on sites of major battles. The
attraction of the private photographer is almost irresistible. Finally, there may be an operational
necessity for photography.

2. Normally the parties will indicate what they DO NOT want photographed under any
circumstances.

3. The list below is not exhaustive and should guide you :

a. Airfield, airplanes, airports

b. Military installations, facilities or equipment

c. Military personnel in the streets or on exercise

d. Sea Port installations and naval ships

e. Certain sensitive areas of their cities and countryside

f. Sites near area of conflict

g. Subjects reflecting an unfavorable image of the country, extreme poverty, misery

h. Photographs of local inhabitants where they object to it

i. All photography from UN Aircraft

j. Ministries, police stations, Embassies, Official buildings

4. Photography is allowed in the following areas :

a. Tourist sites, Historical sites

b. Within UN Positions

5. Official UN Photographers and visiting media may be granted exceptions but this is to be
negotiated with local authorities.

54
611: SEXUAL ABUSE AND EXPLOITATION

Reference : 1. ST/SGB/2003/13 dated 09 October 2003

2. MONUSCO Code of Conduct on Sexual Abuse and Exploitation

3. FC’s Directive dated 28 August 2009

611.1: Introduction.

1. There have been a number of reports about misbehavior of a small number of military and
these allegations have been largely reported in the international press. Every time MONUSCO is
seen to be behaving badly, the credibility of the entire UN presence in the DRC is undermined.

2. As sexual exploitation and sexual abuse violate universally recognized international legal
norms and standards, there is zero tolerance for these acts within MONUSCO.

611.2: Responsibilities and Preventive Measures

1. Commanders responsibility In the exercise of your command, as a contingent commander,

a branch head or section chief, you are to ensure that these events do not occur. Failure to keep your
subordinates under control is, quite simply, a failure to exercise proper command. All officers, non-
commissioned officers and soldiers within MONUSCO have to abide by the strictest moral and
ethical standards.

2. Preventive measures to be taken by Troop Contributing Countries

a. Briefing on the subject and the consequences of misbehavior on FIRST day of arrival.

b. Continuous training at every level,-what are acceptable norms of behavior?

c. Reduce free time and keep soldiers occupied as much as possible.

d. Organize if possible internal rotations, to avoid soldiers getting bored with their job.

e. Organize sufficient internal recreational activities and sport/games.

f. Reduce visits to town by individuals or small groups.

55
 g. If visiting town, organize a monitoring and supervising system by using NCO’s that
have been briefed on their task and responsibilities.

h. All visits to town must end at a respectable time.

i. If necessary all visits to town be limited to daylight.

j. If necessary reduce the number of days for visiting town to a strict minimum and
apply MP patrols and control on the remaining days

k. If necessary all visits to town are cancelled.

l. If certain places in town are to be avoided especially, coordinate with MP/Security

and make these places “Out of bound” for military.

m. All soldiers should know which places are regarded as “Out of Bounds”

n. Code of Conduct – explained and available

3. CMPO’s responsibility All new MSOs and MILOBs reporting at CMPO office during
CHECK-IN will receive a copy of the SG Bulletin (Reference 1) and sign for receipt of this copy. In
addition, this subject will also be highlighted on the Biodata form which every-one from day one
receives.

4. If CMPO is tasked to designate BOI members for a case of alleged sexual abuse, these
members will be briefed that no delay in these cases will be accepted and this task has absolute
priority.

5. Responsibility of Training Cell Training Cell ensures in their training program that
sufficient time is allotted for this subject and invites all necessary specialists in this particular field to
get the message passed and understood.

6. Responsibility FPM FPM organizes sufficient MP patrolling and other controlling

activities, especially in those areas where this kind of abuse has already occurred in the past. If there
is sufficient doubt that a certain wrong place is frequented by the military for this kind of purpose, he
will immediately start the procedure to indicate this place as an “Out of bound“ place.

7. All misconduct allegations have to be investigated with assistance of the MP.

8. Staff members and MILOBs - In case of violation– Actions to take

56
 a. Preliminary investigation and/or BOI for each allegation.

b. Mission BOI by the HOM as provided in Directives on Disciplinary Issues.

c. All assistance should be given to these BOI.

d. After verification of authenticity of the allegations and credibility of the witnesses,

obtain written statements from these.

e. Reassignment of staff members to other duties and where the staff member is
assigned outside Kinshasa, relocate him/her to Kinshasa will be recommended

f. Suspension of the staff member and repatriation to his home country, with full pay,
pending the outcome of the final investigation will be recommended

9. Contingent Members – In case of violation- Actions to take

a. Preliminary investigation and/or Contingent BOI for each allegation.

b. Mission BOI by the HOM as provided in Directives on Disciplinary Issues.

c. All assistance should be given to these BOI.

d. After verification of authenticity of the allegations and credibility of the witnesses,

obtain written statements from these.

e. A signed statement from the individual involved must be obtained.

f. In case of a Unit Rotation, he will be returned until completion of inquiry..

g. If a BOI requires the individual to appear, the relevant Member State would be
requested to facilitate the return of the individual.

611.3: Additional General Preventive Measures

The measu.res detailed below are to be adopted as minimum required and commanders at all levels
can further enhance these to suit their local circumstances.

1. Curfew for MSO and MILOBs A general curfew is in place from 0000 to 0545 Hours (0200
to 0545 Hrs on Saturdays and Sundays). Staff members who, for work-related reasons expect to be

57
out during the curfew period, are required to contact security by 1700 hours that day, in order that
their names are placed on a daily list for reference by MP or Security Controls.

2. Curfew for Contingents. A general curfew for Contingent Members is in place from 1800 to
0600 Hrs. All exit/entry from the contingents home camp should be booked.

3. Wearing of Uniforms Whilst Off Duty For military members of national contingents the
wearing of uniforms is mandatory at all times. Officers have the authority to permit the wearing of
civilian clothes only on organized welfare and recreational activities, where it is deemed appropriate.
Junior officers in command shall always seek approval from the contingent commander. A full
record has to be made of all organized trips, participants, timings and visited locations.

4. Passenger waivers. All non-UN staff traveling in UN Vehicles must have a signed and
approved waiver. Compliance with this procedure will be strictly enforced.

5. Non-fraternization policy. In the case of Staff Officers and Military Observers relationships,
even consensual, are discouraged, as they are often formed and sustained on an unequal balance of
power in which the more vulnerable partner is dependent upon the other.
In case of contingent members fraternization is strictly forbidden. More over commanding officers
are directed to identify the areas/activities that can lead to fraternization and to bring an end to these
(e.g. Ambulant trading at the gate, improve the fencing and the screens between the troops and the
local population, improve the lightning in and around the camp)

6. Off limits areas and premises

a. Each duty station has reviewed and identified out of bounds areas for MONUSCO
staff. These lists are to be reviewed on a continuing basis. MONUSCO Military are not
allowed at these areas. Security and Military police will conduct periodic inspections of such
establishments.

b. Each Commanding Officer can place out of bounds additional areas, venues or
premises according to the prevailing situation.

c. Please contact local MP/ Security agency for latest update and detailed information.

7. How to contact MONUSCO SEA Team ?

a. By phone 081 890 7751

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 b. By email SEA@MONUSCO.org

c. MONUSCO HQ main building third floor.

8. Tasks of the SEA team

a. Ascertain the scope of Sexual exploitation and abuse in MONUSCO and prioritize
allegations to be investigated.

b. Establish a data management system that records all SEA allegations received and
tracks the progress of investigations.

c. Establishing SEA complaints and investigations procedures and mechanisms.

d. Building prevention and investigation capacity in MONUSCO

e. Inform OIOS / UNDPKO

9. Code of conduct (see latest version)

611.4: Disciplinary actions

Besides National disciplinary action the FC has the prerogative to instruct the following sanctions
against individuals within the military component

a. Force Commander’s Letter of Admonishment

This letter, detailing the displeasure of the Force Commander, is handed to an individual following
a formal interview. A copy then goes to DPKO UN HQ for the letter to be transmitted to the
Permanent Mission of the offender.

b. SRSG’s Recommendation for Immediate Repatriation

In the event of a serious offence the Force Commander has the prerogative to recommend to the
SRSG that an individual be repatriated. Subsequent approval is normally given by UN HQ as a
matter of formality.

c. Non Recommendation for Future UN Service

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612: MILITARY POLICE

612.1: Introduction

1. Force Military Police Unit (FMPU) personnel are deployed in all the areas of DRC with the
tasks of observing the enforcement of military order and discipline amongst all MONUSCO military
personnel. The Military Police maintains good order and discipline inside MONUSCO and prevents
violations by ensuring that members of the Force comply with FC’s directives and orders, as well as
local laws and regulations. To perform this assigned task, FMPU personnel are organized in various
field Detachments as well as in Offices.

2. The Contingent Military Police (CMP) is integrated as usual with the contingents. Each of
these elements has to perform the specific tasks respecting the mission rules and regulations.

3. The FMPU must necessarily cooperate with the local Police as well as the UN Security
Section and all the Contingent MP. The organization, authority and responsibilities of the FMPU
derive from the general responsibility of the FC for the good order and discipline of the forces.

4. This SOP will address to the policies/regulations and some guidelines by which all the
members of FMPU can perform the vested duties.

612.2: Authority
1. General. Since the authority of the FMPU /UNMPU derives from the general
responsibilities of the FC for the good order and discipline of forces placed under his operational
control, it is not subject to the approval or consent of national contingent commanders.
Notwithstanding, the FMPU will, out of courtesy, notify and seek the cooperation of national
contingent commanders before acting in their areas of responsibility.

2. Members of FMPU are the only police elements with authority for all military personnel
throughout MONUSCO. The CMP have authority over the personnel of their unit only. The UNMP
will operate in close cooperation with the CMP. All regulations concerning the powers, authority and
functions of the MPs are to be approved by the FC.

60
3. UNMP personnel are not to hinder or take on any responsibilities that rightly belong to the
host nations’ police. They must also ensure that host nation does not interfere in their
responsibilities.

4. Over UN Civilian Personnel All UN civilian personnel are obliged to cooperate with
the MP, including identifying themselves with their ID Cards, responding to interviews, facilitating
searches and following directions when UNMPs are conducting Crime Prevention. Otherwise the
support of UN Security Section is essential.

5. Over Non-UN Personnel UNMPs have no authority to approach non-UN personnel

outside UN occupied premises, controlled areas or vehicles. Should it become necessary to approach
such persons, the UNMP must not give the impression that they have such authority. Apart from the
liaison with the local Police, normally, all such contacts will be through local authorities. The advice
of the Legal Branch will be sought by FPM concerning his legal authority in contacts with officials
from the host country.

6. Status. The status between the UNMP and CMP is:

a. MONUSCO Military Police. The UNMPs have authority over all UN military
personnel when performing the tasks. The UNMP will be the only element to liaise with the
local host nation Police on all provost related matters.

b. Contingent Military Police

(1) The CMP have authority to conduct all investigations relating to

administrative and disciplinary violations within or outside their unit, which does not
involve, any other party or equipment other than the Contingent Owned Equipment
(COE) and which does not result in serious injury or loss of life. This includes
investigations on loss of any property (including weapons and ammunition), with
which the unit is equipped, traffic control of troop movement, enforcement of
discipline and traffic control within their camps and compounds. A copy of all
investigation reports is to be sent to the FC, through FPM.

(2) The CMP should be prepared to assign to FMPU some of its members on a
temporary basis if requested to do so through their Commanders.

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612.3: Organization

1. The FPM is ordered directly by the FC. FPM Office is located at Kinshasa and coordinates
all MP duties in DRC. Three (03) Deputies (DFPM) assists the FPM. The UNMP personnel is
distributed within the various organs of command. (FPM office, Brigade Provost Marshal Office,
and Detachments)

2. Each Detachment composing of any suitable number of UNMPs will be commanded by a

Detachment Commander (preferably by a junior officer). The Brigade Provost Marshal (BPM) will
be located in the Brigade HQ. The senior most detachment commander within a brigade area of
responsibility will act as Brigade Provost Marshal (BPM) in case of vacancy of the post. The BPM
will be the advisor of Brigade Commander on MP matters and will seek advice from Force Provost
Marshal (FPM) as and when necessary. FPM Office will be overall responsible for all the MP
matters in DRC. The senior most officer from each country contributing Military Police to UNMP
will be termed as Contingent Commander of that Country. He will be responsible for the personal
discipline, pay, and other administrative activities of UNMP members.

3. The UNMP Unit personnel utilize light vehicles each fitted with Motorola radio. Additional
equipment carried includes radar speed-guns, Breathalyzer testers, cameras, First Aid Kits, Siren,
beacon lights and fog lights. The equipment is composed of UN equipment and contingent
equipment.

612.4: Chain of Command

The UNMP Unit is under the operational control of the FC through the Force Provost Marshal
( FPM ), and its detachments are allocated to support the Brigades. The FPM is the advisor of the FC
on MP matters and operationally controls and coordinates the Military Police tasks in the Mission
Area. The smallest UNMP detachments will enjoy the autonomous of conducting operation
independently under the command of the Detachment Commander who will be the senior most rank
of the detachment. The BPM’s will act as the advisor to the respective Commanders and become a
link in the command channel down from detachment up to the FPM.

612.5: Duties And Responsibilities

1. General Duties/Responsibilities The FMPU has following duties and responsibilities:

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a. Enforcement of MONUSCO policies related to the Military Police;

b. Ensuring compliance with MONUSCO regulations, orders and instructions;

c. Conducting Military Police investigations regarding serious incidents;

d. Reporting immediately to the FC in case of serious breaches of discipline that could

adversely affect the Mission;

e. Advising the FC on all policing matters including disciplinary investigations and

accident preventive measures;

f. Ensuring compliance with SOP on arrest, detention and searches;

g. Assisting the host country as instructed by MONUSCO authorities (transfer of

detainees, escorts etc…);

h. Liaising with

(1) The military commanders at higher level;

(2) The Chief of MONUSCO Security Section on matters related to MONUSCO

Civilian personnel;

(3) The UN Civilian Police (UN CIVPOL) in the Mission area;

(4) The National Contingent on MP matters;

(5) Local Police. But any extensive questions and any written contact or exchange
of documents other than routine information on traffic accident, should be made
through the FPM Branch. Meetings with local Police will be organized as needed;

(6) Local Investigators. However, local Police of DRC may conduct

investigations into Road Traffic accidents and the UNMPs would not interfere in their
procedures. MONUSCO personnel should cooperate with local Police by producing
their ID Cards, but must ensure the card is not left with the police. They may also give
their name, rank and place of their duty. Signed statements, however, are only made
through the UNMP;

(7) Medical staff and civil authorities on criminal investigations related to the
Military Personnel.

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2. Investigation. The following matters will be investigated and reported on by FMPU.

a. Murder, manslaughter and death of MONUSCO personnel, by either natural or

unnatural causes, or death in which MONUSCO personnel may have contributed;

b. Assaults and aggravated assaults with dangerous weapons in which MONUSCO

military personnel are alleged to have been involved;

c. Alleged sexual offences (rape or sexual misconduct/gross sexual harassment) in

which MONUSCO military personnel are either the victim or the accused;

d. Matters concerning narcotics including use, possession, manufacture or distribution;

e. Smuggling and sales of contraband goods;

f. Black market operations including abuse of duty free privileges;

g. Misappropriation, misuse of MONUSCO property;

h. Currency offences;

i. Loss of weapon or ammunition;

j. Incidents involving more than one contingent;.

k. Theft of United Nations or private property;

l. Suspected theft of MONUSCO property or substantial value in which MONUSCO

personnel are alleged to have been involved;

m. Gross negligence resulting in injury or loss of life or damage or loss of property;

n. All traffic accidents related to MONUSCO military personnel as well as driving

under the influence of alcohol, drugs or any other substance likely to cause a physical or
mental impairment;

o. Weapon offences including shooting incidents and accidental discharge of weapon

resulting in serious injury and loss of life;

p. Injuries by land mine, and serious accidental injuries;

q. Hijacking

r. Complaints involving MONUSCO personnel;

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 s. Any incident that affects adversely the conduct and good order of military discipline;

t. Any contravention of MONUSCO Rules of Engagement and any other incident as

ordered by the FC or the FPM;

u. Unauthorized breaking and entering in any UN / Private property;

v. Gathering of evidences for Boards of Inquiry (BOI) for Serious criminal /non-
criminal incidents;

w. The circumstances surrounding the loss of identification documents; and

x. Possession of illegal weapons or war souvenirs.

3. Traffic Police.

a. Enforcement of host country and UN traffic regulations;

b. Enforcement of regulations relating to the use of MONUSCO vehicles;

c. Collecting and maintaining of information on road conditions and traffic hazards.

Advising on the appropriate road safety signs along controlled area routes and disseminating
information on road traffic conditions and hazards;

d. Routine checks on the use of seat belts, driving permits, vehicle trip tickets, and
authorization to travel etc;

e. Traffic accident investigations, and in cooperation with the Security Section, when
UN Military and Civilian personnel are involved;

f. Provision of escorts as required;

4. Customs.

a. Spot checking on all military vehicles driven by UN personnel;

b. Search for contraband items on UN aircraft either entering or leaving DRC;

c. Dissemination of information on customs regulations concerning host nations to all

personnel;

d. Confiscation of contraband items, if found on UN personnel; and

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 e. Checks on unauthorized private vehicles driven by UN personnel in MONUSCO
premises and in the controlled areas.

f. Assistance to MOVCON at air and riverine ports and with tasks associated with the
movement of personnel.

5. Discipline. The UNMPs are responsible for enforcing military discipline in

MONUSCO. This includes but not limited to:

a. Supervision the policies and directives concerning disciplinary matters issued by the
FC;

b. Control of restricted recreation areas. Patrol of areas out of bound and areas
frequently used by MONUSCO personnel;

c. Control of dress and general behavior;

d. Control of personnel on recreation; and

e. Checking cargo and luggage of military personnel (Contingents) on UN flights.

6. Duty Restrictions. Members of UNMP shall not:

a. Investigate matters of purely administrative nature, except as directed by the FC;

b. Be employed as perimeter guards, permanent personnel access supervisors, or

sentries, except as directed by the FC;

c. Serve as members of a BOI, summary investigation, or any form of Court Martial;

d. Serve on any duty roster other than that of the MP Section; and

e. Assist in the execution of any form of punishment or sentence imposed on an

individual or group.

612.6: Crime Prevention

1. General

a. To prevent the occurrence of crimes and/or to decrease the number of all kind of
crimes that have been noticed, UNMPs have to establish Crime Prevention Programs and
execute them. This mainly applies to the traffic regulations but also to other matters relating

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 to discipline and good order. The MPs at all level must take due consideration on preventive
measures.

b. It is an offence to obstruct UNMP with the intent to prevent from executing his/her
duties. No military member can refuse MPs; if asked for cooperation/interview/summon for
the purpose of MP duties.

2. Enforcement Of Traffic Regulations

a. Vehicles are provided to MONUSCO for the performance of official duties in

connection with the mandate discharged by the United Nations Security Council. As such,
the vehicles must be used with utmost integrity and sincerity. The observance of rules and
regulations in relation to traffic control is expected from all in order to safe lives and
property. To carry out traffic control duties, UNMPs will conduct night and day patrols and
manage a control mechanism to ensure that MONUSCO Personnel are complying with UN
rules and regulations. It is to mention that MONUSCO MP vehicles will be recognized by
UN markings and the letters «MILITARY POLICE» in black, as well as standard police
equipment such as sirens and blue flashing lights.

b. UNMP Authority over Drivers of MONUSCO Vehicles

(1) Drivers and passengers of MONUSCO vehicles must produce their UN ID

card and Driver’s permit when asked to do so by a UNMP, and will adhere
immediately to any instructions or orders given to them by UNMP personnel.

(2) In order to prevent the continuance of driving dangerous to persons or

property, to prevent the possible committing of a serious offense, UNMPs are
authorized to take possession of driving permits and/or vehicle keys, particularly in
case involving the following matters:

(a) Driving while under the influence of alcohol or drugs of any kind;

(b) Impaired driving through physical exhaustion due to sickness or

fatigue;

(c) Reckless or dangerous driving;

(d) Leaving the scene of an accident without acceptable reason; and

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 (e) Any other situation in which UNMP reasonably determined that if the
driver could endanger him or other person’s property.

(3) MONUSCO UNMP have the power to compel tests for alcohol, although
national regulations may permit contingents to compel such tests for their own
personnel. The Breathalyzer is considered compulsory over all MONUSCO
personnel. Alcohol tests are only one form of evidence. So offenders may still be
convicted on the testimony of those who have observed them. So in MONUSCO, in
the absence of Breathalyzer, observation is sufficient for disciplinary purposes.
Further to a case of suspected impaired driving the UNMP should, where possible
have the suspect examined by a medical officer with the aim of obtaining a
professional medical opinion regarding impairment.

c. Tasks. The following aspects will be the tasks of UNMPs for Traffic Control and
maintaining Road Safety by enforcing MONUSCO and local traffic regulations to prevent
accident:

(1) Vehicle Speed Checks. Because of the different road conditions in the
respective town, the speed, which can be traveled on that specific road, will be
determined by the current road conditions and velocity of traffic on the roads.
Irrespective of the different speed restrictions in different areas, the UNMP will
conduct periodic speed checks. The laid down speed for specific vehicles is as
followed and it is approved as per Administrative Circular 2004/005 dated 9 February
2004, which was revised on 17 Dec 2004. It is to be noted that if someone is checked
for over speeding, as per regulations, it can result in driver’s permit to be withdrawn
for the period as mentioned in administrative circular.

Type of Vehicle Open Roads Built up Area

Sedan/Light/4x4 Vehicles 65 Km / 40 Mls/hour 45 Km or 25 Mls/hour

Heavy/Specialized Vehicles 55 Km / 35 Mls/hour 32 Km or 20 Mls/hour

Matadi road in the open: 100 Km/Hour

(2) Driving Licenses. No person will operate a MONUSCO vehicle unless

he/she is in possession of a valid MONUSCO driver’s permit. The issuing authority

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of driver’s permit is the Chief Transport Officer (CTO) or delegated representative as
authorized by the Director of Mission Support (DMS). The driver must have the
driver permit in his / her possession at all times when driving MONUSCO vehicle.
The UNMP will conduct routine check regarding possession of licenses of all
MONUSCO personnel.

(3) UN Identification Cards. All UN personnel must have a valid ID Card in

his/ her possession and display it openly. While off duty and dress in civilian clothes
one must have the ID document in his/her possession at all times. The UNMP will
conduct periodic checks regarding the possession of ID Cards of all MONUSCO
personnel.

(4) Vehicle Safety Belts It is mandatory to wear seat belts at all times when
traveling in MONUSCO vehicles. It is the responsibility of the driver to also ensure
that all passengers in MONUSCO vehicles wear their seat belts. All MONUSCO
personnel (the driver and second sitter) while driving any UN vehicle will be
routinely checked by UNMPs for the wearing of the safety belt.

(5) Updating of vehicle Trip Tickets All UN vehicles not equipped with
Carlog must have a valid trip ticket and must be completed on each trip whenever a
vehicle is operated. UNMP will check that persons who are authorized to drive a
MONUSCO vehicle have the followings in the trip ticket:

(a) All quantities of POL (Petrol, Oil and Lubricants) drawn from the fuel
station for each vehicle are entered on the relevant trip ticket/carlog.

(b) All trips made are entered on the trip ticket with particular attention to
the mileage at the beginning and end of each trip if no carlog available.

(6) Traffic Offences The traffic rules of the DRC must be adhered to and
will be enforced by the UNMP. All drivers of vehicles shall adopt defensive driving
practices as an aid towards personnel safety and also a positive example to other road
users.

(7) Reckless and Negligent Driving Reckless and negligent driving will be
dealt, as a very serious crime and MP will strictly check such action of a driver

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driving MONUSCO vehicle. An accident that was caused by reckless and negligent
driving will result in the temporary withdrawal of the driver’s permit and recovery
action for the financial loss will be reimbursed as per UN regulations. The member
will also be held responsible for the damages to the vehicle.

(8) Unauthorized Use of UN Vehicles The unauthorized use of a UN vehicle is

strictly forbidden and the UNMP will be very strict against any offenders. The vehicle
is provided to MONUSCO for the performance of official duties in connection with
the mandate therefore it must be utilized to achieve the utmost efficiency of the
vehicle. UN vehicles mainly be used for traveling to and from residence and also for
limited travel for shopping, banking and other similar use up to a maximum of 30
km/day.

(9) Unauthorized Passengers in a UN Vehicle It is an offence to have

unauthorized persons in a UN Vehicle and procedures are in place for a person to
apply for authorization for a temporary exemption. As the transportation of non-UN
personnel may cause a financial liability to the UN in case of claims arising from loss,
damage, injury or death, such passenger shall be required to sign a “general release
form” exempting the UN from liability. Additionally, the prior authorization of the
ROA must be obtained in order to transport such passengers. UNMPs should
investigate possible link between this offence and sexual misconduct.

(10) Trafficking in Prohibited Goods The transportation of any types of

prohibited goods that are not permitted by the local laws or by the standard aviation
regulations, or any type of trafficking in goods, currencies, firearms and alike, on their
person or in their belongings, or using the UN vehicle as cargo for such purposes, is
strictly forbidden and the MP will take the necessary actions against persons
committing the crime.

(11) Drunkenness Driving under the influence of alcohol or drugs is

strictly prohibited and driver will be held responsible for the damages caused in case
of accidents. It leads to the permanent withdrawal of the “Driver’s Permit” and
administrative / disciplinary action as appropriate. Competent authorities will be

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reported upon for taking disciplinary actions against those MONUSCO personnel
found drunk/intoxicated in public and checked by UNMPs.

(12) Alcohol Tests The UNMP will carry out periodic alcohol tests,
especially during night patrols. The norm in MONUSCO is to pass the alcohol test,
“Breathalyzer Test”, by not being over the set limit 0.1 on the Breathalyzer. However,
gradual administrative actions will also be applied depending on the alcohol test
results, which are ranging from 0.025 up to the set limit.

(13) Use of Mobile Phone while driving UN Vehicle Using a mobile phone
whilst driving greatly increases the risk of having an accident. The combination of a
distracting conversation and physical handling of a phone constitutes a dangerous
impediment to the driver. Therefore, drivers of UN vehicles are prohibited from using
mobile phones whilst the vehicle is in motion. Devices incorporating headphones
should also not to be used whilst driving a UN vehicle. UNMP’s routine check will
also include such activity amongst of all MONUSCO personnel.

(14) Serviceability of UN Vehicles Driver’s maintenance is the first and

most important aspect of a good maintenance system. It prevents breakdown and
discovers minor faults in the mechanical condition of a vehicle before they become
major repairs. Therefore, the responsibility of every military member driving a UN
vehicle will be as under:

(a) Ensure that the vehicle under his / her control is in a good roadworthy
condition;

(b) Drivers will bear the responsibility for the daily inspections of UN
vehicles in the same manner as if it were their private vehicle; and

(c) Smoking is not permitted in MONUSCO vehicles and transportation

of animals or pets is prohibited.

(15) Reporting of Damages Caused to UN Vehicles. It is most important that

any damage inflicted upon a UN vehicle or any incident/accident with a Contingent -

vehicle which results in serious injury or loss of life or involves any other party (non
Contingent and/or non MONUSCO member), UNMPs be reported immediately to the

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 UNMPs. The Driver’s Accident Report (DAR), which must be always carried in
allthe vehicles, must be completed at the scene of the accident. If for good reasons the
driver leaves the scene of the accident he has to report to UNMPs without
unnecessary delay. Failure to report is an offence provided for by the Administrative
Circular 2004/005 dated 09 Feb 04, revised on 17 Dec 04 and which policies are to be
respected.

3. Enforcement Of Sea Regulations And Preventive Measures For Discipline And Order . In
MONUSCO, Sexual Exploitation and Abuse (SEA) is a burning issue. UNMPs have to play a
definite role to address and maintain discipline and good order. Following points are highlighted but
not limited to:

a. With respect to regulation relating to the behavior expected from the military, the
source document is the Secretary General‘s Bulletin on special measures for protection from
sexual exploitation and sexual abuse (ST/SGB/2003/13 dated 09 Oct 2003).Reference is also
made to the MONUSCO CODE OF CONDUCT (Administrative circular 2002/020) revised
on 08 February 2005, the ten rules on CODE OF PERSONAL CONDUCT FOR BLUE
HELMETS, and the points mentioned in “WE ARE UNITED NATIONS PEACE
KEEPERS”.

b. To handle the issue, the Force Commander has addressed letters to all the
Commanding Officers in particular the Contingent Commanders and has taken preventive
measures that must be respected.

c. The FMPU has in collaboration with the CMP, to ensure that all Military members
are complying with the regulations relating to SEA and with other discipline preventive
measures. For this purpose UNMPs have to:

(1) Patrol in the out-of-bounds places and in other areas where violation of rules
are likely to occur and take preventive measures.

(2) UNMP must report about those persons who visit the banned places. UNMP
must also remain updated on the list of such places, which they must obtain from
appropriate authority.

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 (3) Gather relevant documentation or information relating to any complaint and
take the first statements essential for the assessment of the case by the Office
aforementioned (OASEA) and report immediately.

(4) Carry out independently all investigation except those relating to SEA.
However, if requested by OIOS, MPs can independently carry out detail investigation
of the SEA cases.

(5) Assist all the investigating bodies (OIOS/OASEA/HQBOI/CBOI/UNSEC.) as

and when required; and/or participate in joint investigation.

(6) Advise through proper channel on any preventive measures that can be
adopted basing on the circumstances (like, time restrictions / making any place out of
bound etc); and

(7) Make an assessment of the control mechanisms put in place by the

Commanding Officers and make recommendation for their improvement.

612.7: Investigation

1. General

Despite conducting Crime Prevention, there may be some incidents/accidents, which have to be
investigated. The purpose of the investigation is to establish the facts of the case and shall be
conducted in accordance with internationally recognized principles of due process and fairness.

2. Reporting Incidents And Accidents

a. Types of Reports. There are following types of report that is being followed by the
FMPU at present (see attachments).

(1) Initial Investigation or Traffic accident Report On any incident/accident

UNMP will forward an initial report to FPM for onward intimation to FC and other
concerned Authorities/Offices. This initial report must be forwarded immediately by
any means available.

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 (2) Interim Report Some times, it is required to forward the report before
sending the final report as to know the status/progress of the case that is at times
required/asked by FC. Such report is known as Interim/Intermediate Report.

(3) Final Investigation or Traffic Accident Report After sending the initial
investigation report, UNMP will send the final investigation report within specified
days for onward submission to FC and other concerned Authorities/Offices. As
regards damages to UN vehicles there are two types of format followed for final
investigation report. One format is absolutely for minor traffic accident/incident and
the other one for all the others.

(4) Reports relating to Traffic Regulation

(5) The following reports are used: Vehicle check report, Impaired-driving report,
Over Speeding Report and Traffic offence report (for other Offences).

(6) Other reports. They are relating to SEA prevention offences, loss of ID
Card/Driver’s permit, loss of properties, recovery of properties and Seizure.

b. System of Reporting

(1) When a military is involved in an incident/accident he/she has to report

immediately to the nearest UNMP and to his/her superior.

(2) When a UNMP agent is not available, report can be made to UN security
Officials who will handle the case and hand it over to UNMPs as soon as possible for
continuation of the investigation. In this case the Commanding Officer has to ensure
that UNMPS is contacted afterwards without any delay.

(3) All complaints, allegations or repeated breaches of regulations are to be

investigated. So if a Commanding Officer receives a complaint or is aware of an
allegation he/she has the obligation to submit the complaint or a report to his/her
superior and to the nearest UNMP.

(4) For matters concerning Contingents, the Contingent Commanders may ensure
that Sector/Brigade/Division Commanders and Force Provost Marshal are informed
for reporting to the Force Commander, follow-up and needed guidelines.

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 (5) All Seniors Milobs and the Team leaders, bear an important part of
responsibility on the need to ensure that all incident/accident/complaints/allegations
involving Military Observers/Staffs are properly reported for investigation to be
conducted by UNMPs.

(6) Duty Officer in MONUSCO HQ /Sector/ Brigade HQ must also ensure the
reporting of incidents and the accident to Military Police Detachments for
investigation.

(7) It is a must to report on time, so as to give chance to the MPs to act and take
action on the right time.

(8) Crime scene protection is the responsibility of the involved contingent/

individual until the arrival of the Military Police who is competent to take over the
case.

(9) Initial report must be sent by Military Police Detachment as soon as possible.
regardless if the incident or the accident is serious or minor to give feedback to FPMU
that the MPs are handling the case. This action must be done within 12 hours for
serious incident or accident and 24 hours to other cases.

(10) Final investigation report must be submitted to FPM Office within two (2)
weeks if the situation request more than 2 weeks an intermediate report must be
established.

(11) Under any circumstances, no Military Police will handover any Final
Investigation Report to any Units/ Office without prior approval of Force Provost
Marshal.

2. Jurisdiction of Investigation by UNMPs and Contingent MPs

a. UNMPs are competent to conduct investigations related to all matters where military
personnel are involved. However some cases are independently handled by the Contingent
Military Police. When a Contingent is deployed without a Military Police Component, The
Contingent Commander has the obligation to inform the Force Commander trough FPM in
order to be supported by FMPU for the investigations, which are within the Contingent’s
province.

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 b. When an incident/accident results in serious injury or loss of life or involves UN
Equipment or any other party (non Contingent and/or non MONUSCO member), UNMPs
have to investigate. This investigation should not hamper the right of the Contingent to make
its own inquiry. However, the statements of all non-Contingent members must be obtained
by the Contingent Board of Inquiry through the UNMPs.

c. For some serious incident/accident a joint investigation including a member of the

Contingent can be made up on the recommendation of the FPM.

3. Principles of Investigations

a. The guidelines and principles of investigation are to be followed as mentioned in the

Directives for disciplinary matters involving either Members of National Contingents or
Civilian Police Officers and Military Observers (DPKO/ MD/03/ 00994, DPKO/ MD/03/ 00993).

b. The UNMP must be notified by military involved, his commanding officer or all
other personnel who would come to know a case related to these matters. Investigation into
matters involving UN military and other UN persons will be conducted in co-operation with
UN Security Section.

612.8: Power Of Arrest And Detention.

The UNMP are fully entitled to arrest and detain someone in the respect of below mentioned
rules/circumstances:
1. General Rules

a. The UNMP is authorized by the FC to take into custody any military member of the
force without prior approval of national contingents;

b. Senior officers (Majors and above) and international Staffs may only be taken into
preliminary protective custody (not exceeding 12 hours) when posing a threat to himself or
other persons or is grossly drunk and disorderly;

c. An officer of equal or superior rank should where practicable, make the arrest or
search of an officer;

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 d. National law of the contingent concerned governs the power of arrest within
contingents; and UNMPs are authorized to apply minimum force to apprehend any Military
member found committing a serious misconduct (drunk making troubles, unlawful acts off
MONUSCO premises etc…)

2. Military Member A military member outside contingent lines who breaches discipline or
conducts himself in a disorderly manner, who has committed or is found committing or who is
reasonably suspected of having committed an offense can be arrested. This arrest of military
personnel has to be reported upon immediately and the member transferred within 24 hours to the
custody of his unit commander or national senior for further disciplinary action.

3. International UN Personnel

a. International UN personnel only when found committing an offense, which gravely

endangers the safety of persons and or property can be arrested and handed over to UN
Security as soon as soon as possible;

b. Questioning of International UN personnel may only be conducted in co-operation

with UN Security Section; and UN Military members and UN international civilian held by
local authorities should be handed over to the UNMP and/or Security respectively.

4. Other Civilians The UNMP may detain local staff or non-UN personnel within UN
premises when necessary to stop an offence or disturbance on those premises. Such persons should
be delivered to and dealt with by security/ appropriate host nation authority. The assistance of local
authorities with local people is always desirable.

612.9: Search And Seizure

1. Search: The following is to be adhered to in relation to searches which are conducted only in
the course of an inquiry or when they are clues about any involvement in unlawful act.

a. UN official premises (including offices and accommodation) and property on those

premises upon receiving permission to do from the FC or his representatives in their own
area of responsibility. Searches are to be conducted in the presence of the occupants or an
independent witness;

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 b. Any private vehicle used by UN personnel whether entering or leaving military
compound or territory controlled by MONUSCO;

c. The baggage (except diplomatic pouches) carried by all MONUSCO personnel

leaving or entering MONUSCO premises;

d. The person or property of military personnel that have been arrested;

e. The UNMP has no right to enter private house outside UN premises. The UNMP may
not search any UN personnel or host country civilian out of MONUSCO premises;

f. Local persons may only be searched if reasonably suspected of theft, concealing

evidence, or carrying weapons and only on UN premises.

The local authorities will conduct any search of stolen property or other material out of UN
premises; and the UNMPs are to respond to requests by local authorities to conduct a search
on UN vehicle or UN personnel suspected of unlawful act.

2. Seizure The UNMPs may seize and secure against receipt UN or personal property
found in the above searches when such property is considered to be of evidential value. However the
disposal of the seized property will be as under:

a. Property Property of any kind seized or recovered should be registered, and a

copy of the confiscation form must be issued to the owner of the confiscated item(s). articles,
which have been seized for the purpose of an investigation, may be returned to the rightful
owner when the investigation is concluded and any required proceedings terminated. All
measures should be taken to protect the seized property against damage, loss and theft.

b. Ownership All efforts should be made to locate the rightful owner of seized or
recovered property. The UNMP should seek the advice of the FPM Branch for property
confiscated for the purpose of an investigation, the rightful owner of which cannot be
located.

c. Final Disposal The confiscated contraband or other items would be returned to the
owner or otherwise disposed of according to the recommendation of the FC.

612.10: Miscellaneous

1. Briefings

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 a. New Arrivals Briefing The FPM Branch will coordinate with the Training
branch for briefing sessions for newly posted MILOBs / MSOs to ensure that new arrivals
receive an up to date brief on rules and regulations governing UN personnel with respect to
provost matters.

b. FPM Office will also arrange for minimum one week training for the new MPs on
Provost matters. Lecture for troops upon their deployment in the Mission may be arranged
with the Contingent Commanders.

2. Correspondence And Documentation

a. Correspondence The FPM will seek the consent of the FC before any
correspondence, other than routine matters are released to external organizations. The FPM is
authorized to communicate directly with All Military members for routine matters relating to
discipline and good order.

b. Documentation The FPM Branch and all other commanders are to be ensuring
that all MP documents, as well as any information on MP matters, are treated with the strict
confidence.

3. Identification. MP personnel ID cards are to clearly identify them as member of the

MP Section. When they leave for a new assignment within MONUSCO they are to be returned in
exchange for standard UN ID Cards. If they witness an incident while in civilian clothes, they are
required to clearly identify themselves as member of the MP section.

612.11: Administrative Procedures For Un Military Police

1. Files /Registers/Formats. Required files and registers (such as Daily Occurrence Book,
Crime File Ledger, Report Files etc) to be maintained in the MP offices and kept up-to-date.
Necessary files/ forms are also to be kept in the UNMP vehicles to be used when required. The
necessary useable formats are attached.

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2. Statistics. The statistical data should be considered as information resources that permit
to control MP Detachment activities, to follow up development of delinquency and other offences or
incident relating to discipline or administrative rules.

The analysis of the statistical data, which are information resources, should permit to command
efficiently MP Detachments to optimize their output notably in the prevention ground, and give
pertinent recommendations to MONUSCO Military and Administrative authorities. As such MPs
must maintain up-to-date statistics of the cases and be able to analyze and suggest as and when
needed.

3. MP Inspection. The following persons will execute specific inspection on the

Detachments as indicated:

a. FPM or his representative(s) (DFPM/SO/DPM) will visit the detachments at least one
in each four months;

b. Contingent Commander will inspect all the detachments in each quarter;

c. Detachment Commander will go detail inspection of his detachment at least once a

week.

612.12: Conclusion.
The procedures abovementioned are just guidelines. FPM Office may circulate necessary internal
policies/guidelines in details basing on this SOP for the smooth functioning of MP duties. Any rule
which demands to be incorporated in SOP to be approved from FC which to be processed through
FPM. If, in future, any rule/regulation is received from UNHQ on any part of this SOP, which is to
be implemented in MONUSCO, will get priority over that specific rule automatically mentioned in
this SOP.

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613: SECURITY ISSUES

1. Introduction. All branches dealing with reports, notes and mails should be aware that some of
these might have strictly personal, medical or confidential data that should be treated with the
greatest regard to this confidentiality.
2. Offices Of Administration. All military offices where administrative or operational documents
are processed should be properly closed at the end of the day and at break times during a day. During
working hours, there should be minimum one person of the office present at all time. At evening or
during lunch breaks, PC’s must be switched into “standby” position and sensitive or confidential
papers should be properly locked away.
3. Access Keys. The number of access keys should be limited and reviewed at every change of
personnel. A regularly updated list should point out who has access to the office and who is
responsible for opening and closing the office. This responsibility also includes switching off lights,
printers, copiers and other electronically devices except PC’s which remain in “standby”.
4. Access To PC, Fax, Copier. Access to these devices must be controlled. PC’s should be
protected by individual password; faxes and copiers should be used under strict supervision of one of
the office clerks to avoid abuses and technical problems.
5. Access To These Offices. Access to these offices by visitors is only allowed for the time
necessary to handle pending issues, process documentation or to get detailed information on a
subject. Admitting only limited numbers of visitors at once in the office should control In / Out
access.
6. Lotus Email & Fax. Use of Lotus email and fax are NOT secured transmission devices.
Therefore all sensitive information should come in sealed envelopes except where speed of
transmission is more important than the security or confidential degree. (e.g. NOTICAS procedure)
The use of email and faxes between offices is always subordinated to official notes Administrative
Circulars and SOPs.
7. Wallboard. A wallboard should indicate duty-related absences for more than 2 Hrs to prevent
unnecessary waiting, indicate upcoming missions abroad, meetings etc.
8. Database Personnel. The main database is at CMPO office and input and output is to be done by
one “Responsible Officer”. All other persons should have “read only” access for consulting and
gathering necessary information.
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9. Stamps. The use of stamps as well for Offices or signatures from officials is permitted but does
not discharge the owner of his responsibility if they are used in his name. When not used by
delegation, these stamps should be carefully put away to avoid any kind of abuse. Important and
sensitive correspondence should be signed by hand.
10. Requests For Information, Statistics Etc. No response should be given to any request for
detailed information, sensitive or individual reports, statistics,- never mind the subject, if this request
has not been officially addressed to, and approved by the Head of the Office.
11. Copies. No copy of sensitive or confidential information should be given to an individual
presenting himself in the office without prior authorization between the two concerned Head of
branches.
12. Double Checking. Sensitive and urgent procedures should be known to the point by at least two
persons in each office which schedule their absence alternatively. No sensitive or urgent procedure
may be delayed by excuse of unattended absence of one of them.
13. Visitors. Where and when possible, visitors should not be granted access to offices but kindly
be received in waiting rooms, conference rooms or any other likely facility. A guard should escort
them in a polite and correct manner from the gate to the indicated place and vice versa. A visitor
should never be left alone.
14. Local Employees. Infiltration by DRC Secret Police among local employees must be
considered seriously as an inevitable fact. Therefore these personnel should never be left alone in the
offices and especially all French written documents should be handled with caution.
15. Packages / Letters. Only packages and letters received by official MONUSCO dispatch
procedures will be taken into an office and opened. If there is reasonable doubt, check with security
first.
16. Security Officer. This chapter pretends at no stage to be complete, it outlines just general
security measures to implement in every office. More specific and location related security points
can be obtained from the Security Officer.
17. All Concerned. Security should be a permanent concern of all of us.

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614: UN FLAGS, DRESS POLICY

All related issues can be found in SOP UN DPKO - PART 4 - PERSONNEL - Section 5

614.1: Flying of Flags

1. Flying Of UN Flags. MONUSCO is entitled to fly the United Nations Flag at its
headquarters, camps, positions, posts and other premises and on operational vehicles, vessels or
otherwise as decided by the FC. The UN flag will be flown in accordance with the UN Flag Code
and regulations.

2. Flying Of Protocol Flags. No flag other than the UN protocol flag will be flown on VIP
Vehicles. The use of the UN Protocol flag will be restricted and those entitled to use it will be
specified in SOPs.

a. The Secretary-General (SG) when on an official visit to MONUSCO.

b. The Special Representative of the SG if deployed.

c. The Under Secretary-General (USG) for the Department of Peacekeeping Operations

(DPKO) when on an official visit.

d. The FC or the officer acting on his behalf when absent from the Mission area.

3. National And Other Flags. Other flags or pennants, including national flags may be flown
by national contingents or elements thereof in the following circumstances :

a. On national holidays

b. At ceremonial parades

c. At funeral ceremonies

d. During visits of national dignitaries

e. On other occasions on the specific authority of the FC granted at the request of the
Commanding Officer of the contingent concerned.

In MONUSCO all Units may fly their official national flag together with the UN Flag. This
authorization is STRICTLY limited to their compound on a single central pole.

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614.2: Types of Flags.

UN Flags are blue with the UN emblem in white positioned centrally, and are
categorized as follows:

1. Ceremonial Flag. This is flown from a flagpole at MONUSCO HQ on special occasions and
measures 9 ft by 6 ft. It is lowered at dusk and raised at dawn.

2. Standard Flag. This is flown from a flagpole at MONUSCO unit, and Sector HQs on all days,
unless the ceremonial flag is being flown. It measures 5 ft by 3 ft and is lowered during the hours of
darkness.

3. POB Flag. This is flown on the POBs and vehicles as a mean of identification. It measures 3
ft by 2 ft, is flown at all times, and will be illuminated at night.

4. Protocol Flag. This is flown on VIP vehicles only as a mean of identification. It measures
1.5 ft by 1 ft and is flown at all times when carrying the VIP.

614.3: UN Dress Code

1. UN Military Equipment UN military items of uniform may be worn by military

personnel on arrival to, and departure from the Mission area, from their respective destinations and
countries of origin. Uniforms may also be worn on official duty outside the Mission area. Wearing of
UN military items of uniform by military personnel in their own countries will be according to their
national regulations on dress.

a. Blue Scarf. This may be worn by all military personnel in offices or in the field and
also at social occasions and ceremonies.

b. Shoulder Badge

(1) This is to be worn on the right sleeve of the national uniform, with national
insignia on the left. If national dress regulations specify that insignia should be worn
on the right, then the UN shoulder badge will be worn above it.

(2) Uniform with shoulder badges will be worn by military personnel:

(a) Whenever on duty and moving within the AOR.

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 (b) When traveling in UN vehicles or aircraft except when on leave or on
recreational trips.

(c) On those occasions as ordered by the FC.

c. Important and dangerous

All military members of MONUSCO are hereby instructed not to hand over any items of
their uniform as well as UN issued clothing to the locals in the form of gift or donation.

At the end of the tenure of duty MILOBs/MSOs may destroy or dispose off their
old/unserviceable items while for the contingent members the same may be ensured by the
Contingent Cmdrs.

It happened before that third parties to mislead UN Troops in the field used parts of these
uniforms.

2. Civilian Clothing.

a. Civilian clothing is NOT authorized:

(1) For Contingents except for some functions (e.g. National Day reception etc.)
These occasions have to be clearly outlined by the respective Commanding Officer
for any control deemed necessary.

(2) For all military personnel working in civilian administration or logistic

branches during working hours. As they are military personnel they should wear their
field dress at all time.

b. Civilian clothing may be worn:-

(1) For sports.

(2) By MILOBs and MSOs when off-duty at the normal place of work or within
the confines of another UN facility, post, or installation, as well as within the city or
in any other place when traveling off-duty.

(3) By military personnel while on organized recreational trips.

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 (4) While on leave or while traveling to and from home, if traveling by car or
commercial airline where stop-overs are extensive in other countries.

c. Military T-Shirts only to be worn inside the office. As soon as an officer leaves his
office he should be dressed correctly.

3. Local Dress Customs. It is advised when wearing civilian clothing to adhere to the local dress
customs of the host countries. For example, in countries where exposure of arms and legs constitute
a taboo or is unacceptable, the wearing of sleeveless shirts and shorts should be avoided.

4. Ceremonial Dress. All Military personnel participating in the Parade are to be in field dress,
blue cravats, UN berets and combat boots. Sunglasses and visible ornaments will not be worn.
Cellular phones should be switched of.

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615: MEDAL PARADE

All related issues can be found in UN SB/SGB/119/16 Feb 1966

SOP UN DPKO - PART 4 - PERSONNEL - Section 4

615.1: UN Medal Parade & Medal Policy

1. Medal Parade

a. Parades will be the medium through which medals will be presented in all Peace
Keeping Organizations (PKOs). Drill synchronization is not normally a problem as almost all
parades are national ones.

b. Within MONUSCO, Contingent Commanders organize their own medal parades for
their contingents and if possible they combine this activity with their National Day.

c. A medal parade organized by a Contingent should NOT be limited to a national

parade, but should include also MILOBs and MSOs working in the same station.

d. A medal parade organized by a HQ should have a broader impact and focus on all
MILOBs and MSOs eligible for the UN Medal working in the area.

e. Within MONUSCO small and independent Contingents are encouraged to combine

their efforts in organizing these parades.

f. It is not allowed to travel around for so called duty reasons, attending Medal Parades
outside his own duty station, even if one is eligible for the UN Medal and the organizing Unit
is of the same nationality.

g. If a medal parade is combined with a National Day, all Officers from that Nation can
attend the Medal Parade under the same conditions as for the National Day.

h. Everyone is only entitled to one MONUC/MONUSCO UN Medal.

2. Reception of Medals

a. At Medal Parades (preferable)

b. Inter-office or at end of a Staff briefing. (HQ interim solutions)

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 c. Those who are not able to attend Medal Parades will get their UN Medal during the
Check-Out process at CMPO office. National Contingents look for a similar solution to solve
their exceptional cases.

d. Those who are repatriated on medical grounds to their home country, G1 of the
Sector is requested to check if the person is eligible and if he already got one at earlier
occasion. If not, G1 will do the necessary to reward him with a medal before being
repatriated.

e. If a person dies performing his duties within MONUSCO before receiving the medal,
it will be rewarded always posthumously and given to the concerned National Government
by the Officer designated by the National Senior to accompany the coffin. This Officer will
collect this medal from CMPO / G1 Office after the Memorial Service for his deceased
colleague. In this case there is no qualifying period required for eligibility.

3. FC And Medal Parades

a. Regarding the total strength and number of units and contingents, it is impossible for
the FC to cover over all Medal Parades or to be present as Chief Guest.

b. Therefore, Commanders are requested to plan their Medal Parades well in advance
and inform the MA to the FC of their intention. They will send a formal written invitation to
the FC, if they wish the FC presides the ceremony.

c. FC will normally address all present with a speech and may only give a limited
number of medals

4. CMPO And Medal Parades

a. CMPO needs to be informed of all upcoming Medal Parades.

b. If a Medal Parade is combined with a National Day Celebration, the Contingent Cmdr
may request through CMPO attendance of all other countrymen in the Mission.

c. CMPO (MPC1) to get a copy from Sector G1 of all MSOs and MILOBs who have
been rewarded with the UN Medal during their Tour of Duty. Those who could not
participate in any of the organized local Medal events, will get their medal during check-out
formalities at CMPO Office.

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615.2: Responsibilities

1. Overall Responsibility. Overall responsibility for organizing the ceremony including

rehearsals will be task of the respective contingent for a contingent parade and either CMPO / G1 for
a HQ parade.

2. Coordination. The respective responsible authority will organize THREE WEEKS before the
parade a coordination meeting with all key-personnel involved. This meeting is very important to
streamline all necessary actions and requirements.

3. Collection of Medals

a. Contingents. Respective contingents are responsible to collect medals in sufficient

number for their personnel from the JLOC in their Area.

b. HQs. Respective G1 is responsible for all medals for MILOBs and MSOs and
coordinates this issue in time with the local JLOC.

c. F HQ KINSHASA. For Medal Parades at F HQ Kinshasa, CMPO – MPC1 will

provide all medals for MILOBs and MSOs.

Remarks: Please contact in time your JLOC. In case of insufficient medals being available,
they have to be ordered by your Supply Section at the main JLOC – Kinshasa.

4. Invitations. Contingent Commanders are free to invite civilian and military guests but are
requested to do this in consultation with G3 Military Visits (for military) and OIC Protocol (for
Civilian VIPs). A list of the VIPs (Military as well as civilians) should always be sent to Protocol
and FC when the FC is presiding over the Medal Parade.

5. Seating plan. When VIPs are invited, a seating plan should be prepared according to the rules
of protocol. Sufficient seats should be reserved for unexpected VIPs and Officers should be
designated to accompany the VIPs from the place of arrival to their respective seats.

6. Press coverage. CIMIC / PIO and Radio OKAPI as well as local Press can be contacted to
cover the event. Their assistance and action radius should be defined precisely in order to avoid
unnecessary movements during the parade. Only a MONUSCO authorized photographer should
have unrestricted passage.

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7. Program. As most of the local press and guests are likely to be French speaking, a short
program in French and English should be provided. The speaker should preferably announce events
in both languages.

8. Security. Special attention will be given to all security matters. (Access control – minimum
traffic – parking organization – medical intervention – guards and security).

9. Guest lists. To be submitted to Security Section HQ for clearance before sending invitations.

10. It is assumed that formed units, due to the easier availability of the troops will have full
rehearsals and briefings beforehand.

11. In large parades the VIPs may present medals to a representative body while other
distinguished guests may present medals to the main body.

12. If appropriate, displays of military/national culture can take place at the end of the parade.

13. If possible, musical honors and intermezzo are allowed but the total time of a parade should
not exceed one hour.

14. In case of bad weather, VIPs should be seated in a protected area. ( e.g. tents).

615.3: History Of MONUC/MONUSCO Medal

1. The Mission was established on 24 February 2000 by the adoption of the Security Council
Resolution 1291. The main goals of the Mission are to monitor the implementation of the Ceasefire
Agreement and to investigate violations of ceasefire, to work with the parties to obtain the release of
all prisoners of war and to supervise and verify the disengagement and redeployment of the party’s
forces.

MONUC/MONUSCO MEDAL

MONUC medal was established on 02 May 2000. The ribbon has two outer bands of UN blue,
representing the UN presence in the Democratic Republic of Congo (DRC). Inside the two bands,
there are two equal bars in yellow, they represent the dawn of peace and prosperity. The dark blue in
the middle of the yellow represents the Congo river.

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2. Eligibility For The UN Medal
Standard as per UN Policy ALL military Personnel will be eligible to receive a UN Medal after 90
days of qualifying service.
Metallic numeral devices for attachment to the Service Ribbon are awarded as:
No 2: After 12 months
No 3: After 18 months
No 4: After 24 months, etc..

3. No Medals. In cases of serious misconduct and repatriation for disciplinary reasons during the
period of assignment with the UN, no medal will be given.

4. Wearing of UN Medals. The wearing of the medal and the service ribbon, shall be governed by
the applicable regulations of the national governments of the recipients.

615.4: Lists and Formats

1. Key Issues For A Medal Parade

Date and Venue Podium and chairs

Inside / Outside Decorations

Participating Troops UN Medals

Guests and VIP Program

Invitations Seating plan

Parade format Reception

Parade Commander Dress code

Rehearsals Availability FC

Band or Music Additional transport / parking

PA system and speaker Medical assistance

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Security measures

2. Key Persons
Camp Management and Supply Officer PIO

G1 or CMPO Participant Unit Commanders

Protocol Military Visit

Transport Officer Security Officer

Medical Section

3. Contributing Countries as of Oct 2010

Bangladesh, Belgium, Benin, Bolivia, Bosnia and Herzegovina, Burkina Faso, Cameroon, Canada,
China, Czech Republic, Denmark, Egypt, France, Ghana, Guatemala, India, Indonesia, Ireland,
Jordan, Kenya, Malawi, Malaysia, Mali, Mongolia, Morocco, Mozambique, Nepal, Niger, Nigeria,
Norway, Pakistan, Paraguay, Peru, Poland, Romania, Russia, Senegal, Serbia, South Africa, Spain,
Sri Lanka, Sweden, Switzerland, Tanzania, Tunisia, Ukraine, United Kingdom, United States of
America, Uruguay, Yemen, Zambia

4. Sample Format for a Medal Parade

1430 – 1450 Hr Arrival of distinguished guests.

1455 Hr Troops for parade come marching in on parade ground. UN Flag in
centre
1500 Hr All seated
1500 Hr Speaker announces:” Welcome to the medal parade for X.
1501 Hr Speaker announces:” In front of you from L to R, you see platoons
from X, Y, U and Z. Company. The Music band is from V and the
parade is under command of Major A.”
1502 Hr Speaker announces:” The parade commander now takes command of
the troops.”
1503 Hr Force Commander arrives by car in front of VIP tent, steps out and
salutes
1504 Hr Parade Commander presents parade to FC

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 Music Band plays “General Salute”
1505- 1510 Hr Parade Commander invites the FC for inspection
Inspection by FC accompanied by Parade Commander and SMA to FC
Music band plays from start till end of inspection
1518 – 1523 Hr Speaker announces:” FC will now address the parade.
FC’s speech
1523- 1530 Hr Speaker reads text about the history of the MONUSCO UN Medal and
the requirements to be eligible for MONUSCO UN Medal.
FC gives medal to a selected number of persons eligible for the Medal
Parade Commander salutes FC and asks permission to march off the
parade.
1531 Hr Force Commander takes his reserved place in the center of VIP tent.
1532 – 1538 Hr Troops leave the parade ground
Music band entertains the guests or demonstration by other Troops.
1538 – 1540 Hr Troops pass by on parade.

615.5 MONUSCO UN MEDAL CERTIFICATE

1. MILOBs and MSOs

a. The official MONUSCO Medal Certificate will be given to MILOBs and Staff
Officers at the same occasion as the MONUSCO UN Medal. Thus Military Observers and
Staff Officers will get their Medal Certificate at Medal Parades or during the Check Out
process for those who were not able to attend a Medal Parade.

b. G1s from Bde, Sector or Force HQ send the list of all personnel eligible for the UN
Medal to Local JLOC (Supply) and request original certificates at least ONE week before the
upcoming parade.

c. The UN Certificate is printed in color on high quality paper and electronically pre-
signed by the Force Commander.

2. Contingents

a. Every Contingent member should receive a properly signed UN Medal Certificate at

the end of his tour of duty.

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 b. However, no Contingent should present certificates for FC’s signature.

c. Since July 05, pre-signed certificates by the FC MONUSCO should be available at

all JLOC (Supply warehouses). A representative of the Contingent will contact the logistic
officer in time and submit the unit’s request for the UN Medal, and at the same time the
required number of pre-signed UN certificates.

3. Other Certificates. Sector, Bde and even small independent units are free to create their own
certificates but the respective G1 should issue clear regulations to avoid any form of abuse of official
UN stamps.

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616: FAREWELL PARADE

616.1: Introduction

1. A Force Commanders farewell parade is organized at the end of his tour of duty. Similar
parades can be organized for Brigade/Sector Commanders when they come to finish.

2. The parade can have a “Hand-over character” if the new FC is already assuming his duties.

3. Overall Responsibility. Overall responsibility for organizing the ceremony including

rehearsals will be task of the CMPO or respective G1.

4. Coordination. The respective responsible authority will organize THREE WEEKS in

advance of the parade a coordination meeting with all key-personnel involved. This meeting is very
important to streamline all necessary actions and requirements.

616.2: Responsibilities

1. Invitations. Force Commander will invite many civilian VIPs and military guests, therefore
an intensive coordination and follow-up is required between G3 Military Visits (for military) and
OIC Protocol (for Civilian VIPs). A final list of the VIPs (Military as well as civilians) should
always be sent to Protocol Office, who will then issue a seating plan according to the rules of
international protocol

2. Reception. Based on the invited Civilian and external Military Guests (e.g. FARDC Senior
Officers) the Hospitality Funds (SRSG Office) will allow a limited budget to cover the costs for a
reception. Overall Organization of this reception should be given to one of the Units

3. Seating plan. As soon as VIP’s attendance is known, a seating plan should be prepared by
Protocol Office according to the rules of protocol. Sufficient seats should be reserved for unexpected
VIPs and several Officers should be designated to accompany the VIP from the place of arrival to
their respective seats and afterwards to the reception.

4. Seats. Supply or Camp Management should provide sufficient seats and VIP chairs

5. PIO . PIO should announce the event to local Press and start preparing a short program in
French and English in close coordination with CMPO/G1 and Protocol. This program contains

95
preferably an estimated time-schedule and events, a short curriculum vitae of the FC and his farewell
speech.

6. Press coverage . CIMIC / PIO and Radio OKAPI as well as local Press are be contacted to
cover the event. Their assistance and radius of action should be defined precisely by PIO in order to
avoid unnecessary movements during the parade. Only a MONUSCO authorized photographer
should have unrestricted passage.

7. Speaker. The speaker should preferably announce events in both English and French
language.

8. Security. Special attention will be given to all security matters. (Access control – minimum
traffic – parking organization – medical intervention – guards and security.)

9. Guest lists. To submit to Security Section HQ for clearance before sending invitations.

10. Rehearsals. First training can be done inside each Unit, but at least TWO complete rehearsals
are to be done at the exact venue and preferably around the same time.

11. Bad Weather – Extreme sunshine. Tents may be used …

616.3: Lists and Formats

1. Key Issues Date and Venue Availability FC

Inside / Outside Participating Troops Guests and VIP

Invitations Parade format Parade Commander

Rehearsals Band or Music Security measures

PA system and speaker Podium and chairs Decorations

Speeches – Who – When? Program Seating plan

Reception Dress code Additional transport / parking

2. Key Persons
Protocol SRSG / FC Camp Management Supply Officer

PIO G1 or CMPO Participating Unit Commanders

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 Military Visit Transport Officer Security Officer
Medical Section

3. Format For A Farewell Parade

1430 – 1450 Hr Arrival of distinguished guests.

1455 Hr Troops for parade come marching in on parade ground.
1500 Hr All seated
1500 Hr Speaker announces :”Welcome to the farewell parade for X FC
MONUSCO during the period from Y till now.
1501 Hr Speaker announces:” In front of you from L to R, you see detachments
from X, Y, U and Z.. The Music band is from V and the parade is
under command of Major A
1502 Hr Speaker announces:” The parade commander takes now command of
the troops”
1503 Hr Force Commander arrives by car in front of VIP tent, steps out and
salutes
1504 Hr Parade Commander presents parade to FC
Music Band plays “ General Salute”
1505- 1510 Hr Parade Commander invites the FC for inspection
Inspection by FC accompanied by Parade Commander and SMA to FC
Music band plays from start till end of inspection
1518 – 1523 Hr Parade Commander orders the parade to advance in review order.
Speaker explains which detachment advances.
Music Band plays “General salute” at end
1524- 1528 Hr Speaker announces:” FC will now address the parade.
Force Commanders speech
1528- 1535 Hr Speaker reads text about the history of the MONUSCO UN Medal
FC gets his UN Medal from SRSG
FC gets some farewell gifts from senior officers.
Parade Commander salutes FC and asks permission for marching off
the parade.

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1531 – 1540 Hr Force Commander salutes his Senior Officers and Guests as troops
march off to form a honor guard along the way out.
1532 – 1538 Hr Open Pick-up car comes in front of FC
FC gets in the car and senior officers take place in front of the car
where ropes are attached. They start pulling out the FC.
Music Band precedes the car with FC.
1540 – 1545 Hr Car passes slowly through the lines of arms presenting troops along
the way out.

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617: MEMORIAL SERVICE

617.1: UN Memorial Service Policy

All related issues can be found in SOP UN DPKO - PART 4 - PERSONNEL - Section 4

1. To express solidarity with our fallen comrades and thereby to enhance esprit de Corps, the
Mission should stage a simple multi-national ceremony to honor any member of the Mission who
lays down his life during his service with the Mission.

2. The essential elements of the MONUSCO HQ ceremony should include:

a. Honor guard

b. Display of National and UN Flag

c. A blue beret and a UN Medal (for posthumous award)

d. A short religious ceremony for the deceased.

e. Curriculum vitae of the deceased

f. A photograph of the deceased

g. Speech by SRSG

h. Speech by FC

i. Speech by National Representative

j. Wreath Laying

3. CMPO will coordinate a date with Protocol SRSG and Protocol FC. Thereafter inform the
concerned Contingent, for Guard of Honor and also inform PIO and Mil Visits for invitations and
announcements.

4. CMPO will inform Camp management, Supply, Security and PIO for Logistic preparations.

5. Contingent Commander of the deceased person will to deliver as soon as possible a

photograph (electronically or hardcopy) of the deceased and a curriculum vitae of his military career
as well as a national flag.

6. Contingent Commander of the deceased will deliver as soon as possible a list with names and
functions of all national VIP (diplomatic and military) who will speak during the service.

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7. Contingent Commander of the deceased will inform CMPO whether a Contingent Priest /
Imam will be available or not for the service. If not, a Priest/ Imam must be found from the other
Units.

8. The names of all persons who die while on duty with the mission will be added on the
commemoration monument at the right side of the entrance of the HQ main building.

617.2: Responsibilities

1. CMPO
a. Program and overall organization
b. Flagpoles and UN Flags
c. UN Beret and UN Medal
d. General announcements (mail – wallboard)
e. Photograph of deceased
f. Priest/Imam
g. Speaker
2. Protocol SRSG
a. Invitations to all VIPs
b. Definitive seating plan
c. Reception of VIPs
3. Military Visits
a. Invitations to the Senior Officers of FARDC and MONUSCO Military Seniors
outside of HQ MONUSCO.
b. Close coordination with Protocol SRSG.

4. Contingent Cmdr
a. Photograph of the deceased
b. Curriculum Vitae

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 c. National Flag
d. Priest / Imam
e. List and titles of national VIP’s who will speak during the service.
5. Camp Management
a. Wooden frame for photograph
b. Location (inside/outside – weather conditions)
c. Wreaths for FC and SRSG
d. The required amount of chairs
6. PIO
a. Public address equipment and coverage of the event
b. Announcement of the ceremony within HQ
7. Chief Security
a. Overall security – Access control – body guards
b. Parking organization – Close protection VIPs.
8. Chief Transport. Arrange additional shuttle buses between different UN premises.
9. Cmdr Western Bde.
a. Guard of Honor (Platoon strength)
b. Wreath layers (3 x assistants)
c. Bugler (to sound Last post) if available

617.3: Example : Program Memorial Service

a. Venue Main HQ
b. All to be seated 15:35 hrs
c. Guard of Honor forms up 15:38 hrs
d. Arrival of Force Commander 15:40 hrs
e. Arrival of SRSG 15:42 hrs
f. Arrival of VIP’s
Diplomatic Community and National authorities 15:45 hrs
Representative Chief of General Staff FARDC 15:50 hrs
Vice President of the DRC, his Excellency, 15:52 hrs

101
g. Proceedings of Service begin 16:00 hrs
h. Prayer by the Imam 16:02 hrs
i. Force commanders address 16:07 hrs
j. Address by National Senior National representative 16:12 hrs
k. Address by SRSG 16:17 hrs
l. Posthumously award of UN Medal 16:22 hrs
m. Laying of wreaths 16:26 hrs
1 Representatives of the DRC
2. Force Commander
3. SRSG, 16:36 hrs
n. Presenting arms by Honor Guard 16:37 hrs
o. Observing one minute of silence 16:38 hrs
p. Ceremony concludes 16:40 hrs
(ALL VIP LEAVE)

102
618: NOTICAS PROCEDURE

618.1: Introduction
Death, injury or serious illness of a member of the Mission must be dealt with in a professional,
timely and sensitive manner. There are many duties involved in the rapid and accurate dissemination
of information regarding these situations, which must all be coordinated. The Focal Point of DPKO
as well as the Department of Public Information have to be able to answer various questions
concerning particular casualties and must be capable of producing statistical reports on deceased UN
personnel (per troop contributing country, per mission, per category of fatality, per category of staff,
etc).

618.2: Definition of Casualties

1. A casualty occurs when there is an “incident” causing:

a. Death.

b. Serious injury or illness (A serious injury or illness is defined as an acute, life-

threatening, medical or surgical condition that may lead to death or significant and
permanent loss of bodily functions and which cannot be treated in the field mission
area.)

c. All casualties arising from a hostile act, vehicular accident, or major incident. (A
major incident is defined as a casualty whereby the number, severity, or type of
casualties exceeds the available resources within the mission area to adequately
manage them).

2. A casualty contains three main information components:-

a. The incident and event causing the casualty.

b. The individual involved in the incident.

c. The medical information on the individual

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618.3: Offices at UN DPKO

1. Situation Center (SITCEN). The SITCEN is intended to speed up, complement and amplify
information generated in the field to facilitate timely decisions by the Under Secretary – General for
Peacekeeping Operations. As such, its teams screen incoming information, respond to factual queries
and contact senior decision makers when necessary. In the case of casualties the SITCEN has to
include the following actions in its role:

a. Receive notification for casualties from the peacekeeping field missions.

b. Notify the appropriate UN office.

c. Notify the Permanent Missions.

d. Create the information on the casualties as input to a “casualty database”.

2. Medical Support Division. The Medical Division of DPKO analyses the available data and
amplifies it with the specific medical aspects in order to explore possible causes and identify longer
tendencies. The Unit will use the data to revise medical doctrine and policy, establish standards for
medical field treatment, preventive measures and medical logistics to be used in UN field Mission,
establish training program for medical and non-medical personnel and perform medical audits for
management in Field Medical Units.

3. Mission Planning Service. The Mission Planning Services of DPKO are responsible for the
preparation of the detailed requirement follow up encompassing troop contributions, civilian police
and personnel, including the need to provide replacements and the need to know causes of the
incidents leading to casualties.

4. Finance Management and Support Service. The Finance Management and Support Service
provide support to ensure effective resources management and control. As such, it must review,
verify and certify claims from Governments for casualties, including death and disability, and
reimbursement of claims or expenditures related to these casualties.

104
618.4: MONUSCO Procedure

1. Initial notification/ 12 Hrs In case of incidents / accidents related to death, injury

or serious illness of a member of MONUSCO Mission, Unit Commanders, Contingent Commanders
or any other party involved, should immediately inform G1 Officer of the concerned Bde and
provide him with all information available at that time.

2. MONUSCO HQ will be informed immediately and the Office of the DMS will notify UN
DPKO SITCEN via telephone, email or facsimile NOT LATER THAN 12 hours after a casualty has
occurred.

3. NOTICAS / 24 Hrs Meanwhile the Contingent Cmdr (Personnel Officer) is to

complete and send a NOTICAS (Notification of Casualties) to CMPO HQ KINSHASA by email and
cc to (Bde/Sector G1’s). The NOTICAS shall NOT include specific details pertaining to an
individual’s medical diagnosis, or any medical records.

4. CMPO will provide the Office of the DMS with the completed NOTICAS form and the DMS
will submit the NOTICAS to UN DPKO, SITCEN, Medical Support Division/DM and Medical
Support Service/LSD/DPKO within 24 hours.

5. NOTICAS Logbook The Office of the DMS shall record the NOTICAS in the
NOTICAS Log Book.

6. CMPO will inform the following offices within HQ MONUSCO by sending them a copy of
the NOTICAS:

a. SMA to FC

b. Military Legal Advisor (to start BOI if necessary)

c. Force Medical Officer (follow-up of medical situation)

d. Force Provost Marshall (to start MP investigation if necessary)

7. CMPO gives ACK to initiating Bde/Unit for sending NOTICAS to UN DPKO.

8. NOTICAS CONFIRMATION FACSIMILE After completing BOI and MP

investigations a “facsimile Noticas Confirmation” form will be sent to UN DPKO through the office

105
of the DMS. This form will be issued by CMPO after consulting the MLA (Military Legal Advisor)
and presented for signature to the Force Commander.

9. Letter of condolence For all fatalities, the responsible UN DPKO HQ Unit prepares
a letter of condolence, to be sent to the next of kin via the Permanent Mission, for signature and
dispatch by the Secretary General’s Office.

10. UN DPKO addresses :

Situation Centre: Tel: 963-2802 Fax: 963-9053

963-1820 963-2501
Military Adviser Tel: 963-2400 Fax: 963-9070
Field Administration and Tel: 963-6141 Fax: 963-0664
Logistics Division
PMSS/FALD
Medical Support Division Tel: 963-4925 Fax: 963-2614

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618.5: Summary: MONUSCO Noticas Procedure for Military Personnel

Military Personnel MONUSCO

involved in
Serious incident, accident or illness

Unit Commander

Initial notification Detailed information

Immediate available information NOTICAS CASUALTY FORM
Within 12 Hrs Within 24 Hrs

MONUSCO
HQ
CMPO – MPO1
DOA OFFICE
MONUSCO HQ

SMA to FC FMO MLA FPM

UN DPKO

12 HOURS / 24 HOURS

107
619: NOTICAS CONFIRMATION

619.1: General
1. A “NOTICAS confirmation facsimile” is totally different from the NOTICAS template. A
NOTICAS CONFIRMATION is in fact the follow-up to the NOTICAS once the corresponding BOI
or investigation has been finalized. Based on the final and definitive result of this document, claims
will be paid (not paid) to the involved parties by UN DPKO.

2. It contains two separate chapters :

a. Completion of BOI

b. Non completion of BOI report due to technical reasons

3. In both cases, the chairman of the BOI has to indicate two very important conclusions:

a. The Board has/ has not confirmed that this was a mission related death/injury

b. The Government of X is / is not eligible for the full death award or other claim..

4. NOTICAS CONFIRMATION must be signed by FC or F COS before it can be sent to UN

DPKO. Only CMPO MONUSCO HQ will deal with this document.

619.2: Procedure

1. BOI Offices informs Military Legal Advisor as soon as a BOI is finished.

2. Military Legal Advisor informs CMPO / MPO1 about the conclusions of the BOI.
3. MPO1 submits the NOTICAS FACSIMILE CONFIRMATION and includes the correct
conclusions.
4. MPO1 then presents the document to the FC for signature or in absence of the FC to F COS
MONUSCO HQ.
5. MPO1 presents the signed documents to the Office of the DMS.
6. Fax Room faxes documents to UN DPKO Chief FMSS.
7. Claims will/will not be paid according to the result.

108
619.3: Summary: Noticas Confirmation Facsimile procedure

FOR MILITARY PERSONNEL

Military Personnel MONUSCO

involved in
Serious incident, accident or illness

– Detailed information
NOTICAS CASUALTY FORM
Within 24 Hrs

CMPO – MPO1
MONUSCO HQ CONVENINING OF
MONUSCO HQ
BOARD OF INQUIRY (BOI)

DMS’s Office
BOI FINISHED

UN DPKO NOTICAS CONFIRMATION MLA

109
620: DEATH IN SERVICE

Reference: Interoffice Memorandum from DMS – 28 October 2003

620.1: General
1. Introduction. In the event of a death of a Military Staff Member, Military Observer or
Contingent Member, there are a large number of actions to be taken in sequential order by different
branches and offices. This chapter should clarify the responsibilities of each and improve the mutual
cooperation.

2. History. There is no standard as for every incident, circumstances can differ from one case to
another. Availability of hospital and morgue, UN or commercial flights and the condition of the
deceased body will affect the actions necessary for repatriation.

3. Local Military and Civilian Administration first have to go through a list of essential
questions before taking decisions.

620.2: Essential Questions

1. Is an autopsy necessary to define the cause of death ?

2. Is there a UN doctor and a well equipped morgue ?
3. What is the condition of the body of the deceased ?
4. Are there sufficient coffins in the local Supply/ JLOC?
5. Are there regular UN flights to the home country of the deceased ?
6. Is it necessary to transfer the body of the deceased to Kinshasa ?
7. Should a special UN flight be ordered? (e.g. In case of several casualties of same country)
8. Can a commercial flight be used for repatriation ?
9. From where ?
10. Do we need support from MONUSCO HQ ?
The more Offices you involve in the process, the more confusion you will spread. Answer
the essential questions and determine which offices and at what level should cooperate in the
repatriation.

110
620.3: Actions to Do

1. Contingent / Sector Related

a. Personnel Officer (Offr)

(1) Personnel Offr, Medical Offr and Security Offr / MP to confirm death
on the scene.

(2) Personnel Offr to inform Bde Cmdr by phone immediately with all
available information for the time being.

(3) Personnel Offr to complete detailed information using the NOTICAS

form and send to CMPO by Lotus Email.(type MPO1)

(4) Use only correct NOTICAS template.

(5) Copy of NOTICAS to all G1 from Bde/Sector HQs.

(6) Separate NOTICAS attachments for each victim.

(7) NOTICAS must reach MONUSCO HQ within 24 Hours

(8) CMPO will give ACKNOWLEDGE of NOTICAS (death cases)

(9) Inform local JLOC I or Supply Office for necessary number of coffins

(10) Select an Officer to escort the remains of the deceased.

(11) Liaise/coordinate with TRAVEL/ Officer in charge of Administration

for the repatriation of the remains of the deceased

(12) Arrange all related documents (travel documents – deceased and

escort)

(13) Personnel Offr to arrange counseling for immediate colleagues.

(14) Personnel Offr to prepare a local Memorial Service for the deceased

(15) Personnal Offr to collect all necessary documents and keep the
official record.

(16) At CMPO’s request for the Memorial Service at MONUSCO HQ

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 (17) To send a photograph of the deceased to CMPO (hardcopy A4 format
or JPEG picture)

(18) To send a curriculum vitae of the deceased’s military career to

CMPO.

(19) To send a list of all national military and civilian dignitaries who will
attend the memorial service, indicating name and function and if the
person will address the audience.

(20) To send a national flag to CMPO for the memorial service.

(21) To send a wreath from the unit/contingent.

(22) To indicate whether or not a Priest/Imam from the contingent is available for
the memorial service.

b. Security / MP or tasked Offr

(1) To secure the venue and take an inventory of personal effects.

(2) To retrieve the items belonging to UN (radio’s etc…)

(3) To prepare as soon as possible shipment of personal effects to

MOVCON Kinshasa.

(4) Coordinate shipment with MOVCON – UN flight to Kinshasa.

c. UN Medical Offr

(1) UN Medical Officer to arrange for an autopsy if necessary (death

cause)

(2) To arrange 10 certified copies of Death Certificate.

(3) To arrange certificate “ Cause of death”

(4) To arrange certificate of non – contagiousity.

(5) To arrange certificate of embalmment

(6) To arrange for proper handling of the remains of the deceased,

pending transportation

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 (7) To verify the coffins conformity to international norms.

(8) To be present at the moment of the sealing process.

(9) To inform Pers Offr that documents are complete and available

(10) To inform Pers Offr when coffin will be ready for shipment to home
country.

(11) To collect all hospital and morgue related originals bills

(12) To pass the bills for “ approval” to the respective Officer in charge of
Administration. )

d. Offr in charge of Admin

(1) To assist Pers Offr in the preparation of the repatriation

(2) To decide how repatriation will be carried out.

(3) To approve and arrange travel tickets for deceased and escorting
Officer

(4) To inform DMS HQ MONUSCO

e. Escorting Officer

(1) Designated by respective Cmdr / Senior National Representative and

preferable of the same country as the deceased.

(2) Contact Pers Offr/ GSS Travel providing his data in order to prepare
flight tickets.

(3) Normally 3 days are allowed in home country before return.

(4) Escorting the remains to the home country.

(5) Carry out the Check-Out process in the Sector for the deceased.

(a) Collect his personal items as much as possible. (Otherwise delayed

shipment through MOVCON)

(b) Retrieving UN equipment to correct store.

(c) Proper handover of local owned equipment

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 (d) Check-Out list Sector with Pers Offr.

(6) Escort the remains to Kinshasa on UN Flight.( If ordered so)

(7) Escorting the remains to the home country

(8) Contacts CMPO personally.

(9) Assisting CMPO in Check-Out process Kinshasa before or after

repatriation

(10) Carries three copies of the death files (without autopsy report) to the
home country.

(a) Family

(b) Unit or national authorities

(c) Reserve

(11) Carries the UN flag, UN beret and Posthumous UN Medal to the

home country and delivers them officially to the family.

(12) Handing over the coffin to the family and local authorities.

(13) To rejoin Kinshasa and reporting to CMPO.

(14) To rejoin the Sector and report to Sector G1

2. HQ MONUSCO Related

(In case victims will be transferred to Kinshasa)

a. CMPO

(1) Organize guard of honor at airport from Western Bde

(2) Organize transport and MP escort from Airport to Kinshasa Morgue.

(3) Inform the Morgue in Kinshasa – delivery of remains on DTG.

(4) Collect the remains at Kinshasa Airport.

(5) Transfer the remains to the morgue in Kinshasa.

(6) Inform FMO of arrival of the remains in the morgue.

114
b. Transport

(1) To arrange for special car for transportation of the deceased between
airport and the morgue.

(2) To arrange for special car for transportation of the deceased between
morgue and airport.

(3) To arrange buses for personnel to attend the memorial service.

c. FMO

(1) Force Medical Officer to arrange for an autopsy if necessary (death

cause)

(2) To arrange 10 certified copies of Death Certificate.

(3) To arrange certificate “ Cause of death”

(4) To arrange certificate of non – contagiosity.

(5) To arrange certificate of embalmment

(6) To arrange for proper handling of the remains of the deceased,

pending transportation

(7) To verify the coffins conformity to international norms.

(8) To be present at the moment of the sealing process.

(9) To inform CMPO that documents are complete and available

(10) To inform CMPO when coffin will be ready for shipment to home
country.

(11) To collect all hospital and morgue related originals bills

(12) To pass the bills for “ approval” to the Chief Medical Offr (civilian)

(13) To pass these approved bills to CMPO

d. FPM

(1) To provide MP escort from Kinshasa Airport to morgue on request by

CMPO.

115
 (2) To provide MP escort from the morgue to Kinshasa Airport on request
by CMPO.

e. General Services /Travel

(1) To arrange flight and tickets to home country for the deceased and the
escorting Offr.

(2) To liaise with CMPO related to timings of shipment and arrival.

(3) To be present and facilitate customs passage at shipment of the coffin

homewards.

f. Movcon

(1) To collect the shipment of personal effects coming from the sector by
UN flight or other means.

(2) To liaise with CMPO for correct address of Next of Kin

(3) To liaise with GSS for shipment of these goods to home country to
next of kin of the deceased.

(4) To inform CMPO as soon as shipment has been carried out.

g. General Services

(1) To provide a UN flag, a UN beret for the HQ memorial service / for

the deceased

(2) To provide the necessary chairs for the HQ memorial service.

(3) To provide a wooden A4 format picture frame for the HQ memorial

service.

(4) To provide two wreath’s for FC and SRSG for the HQ memorial
service.

(5) To allocate the necessary space inside/outside for the HQ memorial

service.

h. Check In / Check Out

116
 (1) To commence check out process for the deceased through a proxy.

(2) To inform CMPO about every obstacle.

i. CMPO (during process)

(1) P- IN for all related documentation, bills.

(2) Contact point for escorting Offr

(3) Coordinating point between all other offices.

(4) To inform the home country of the expected arrival of the deceased.

(5) Compiling and completing the final death files (15)

(6) Completing statistics files

(7) Archiving the death files for MILOBs and MSOs as well as
Contingent Members.

(8) Coordinating date for HQ memorial service with Protocol SRSG and
Protocol FC.

(9) Requesting Guard of honor Western Bde for the HQ memorial

service.

(10) If no contingent PRIEST/IMAM available – searching in other

contingents of same religion.

(11) Informing all military / civilian for the upcoming F HQ memorial

service.

(12) Requesting PIO for set up of sound and speaker system.

(13) Requesting Security for parking and access control.

(14) Preparing the Posthumous UN Medal for the deceased.

(15) Speaker at the HQ memorial service.

j. CMPO (after the process when all bills are received) . To diffuse the death
records files for further processing to :

(1) 1 copy with original bills to FINANCE

117
(2) 1 copy to FMO

(3) 1 copy to FPM

(4) 1 copy to GS

(5) 4 copies to Travel (travel, customs, hygiene and DRC State security)

(6) 3 copies for escorting Offr

(7) 1 copy for CMPO archive

118
620.4: Summary Of Deceased Repatriation

Deceased in Sector Deceased in Kinshasa

G1 Pers Offr CMPO

UN Doctor Force Medical Doctor
Chief Admin DOA Office
Local JLOC GSS / Supply
Essential Questions
??????

Morgue

Transfer to Kinshasa Kinshasa Morgue

UN FLIGHT

Home Country Home Country

Commercial Flight
Commercial Flight

Or Or

UN Regular Flight UN Regular Flight

or

Special UN Flight

119
621: DEATH & DISABILITY CLAIMS

References : DPKO Human Resources Handbook

Staff Rules 106.4 – 206.5 – 306.4
Appendix D to the Staff Rules
FMSS Fax 3860 from 20 February 1998
General Assembly A/52/369 from 17 September 1997

1. Service Incurred Death , Illness Or Injury

a. Persons covered by App D: - All Staff members - Consultants/ Individual contractors
as per contract and MILOBS and CivPol with certain limitations*.

Limitations : * MILOBS, military contingent personnel, and civilian Police Officers are NOT totally covered
under “ Malicious acts insurance policy”

b. Contingent members are covered as indicated by reference 4 and MPS/4937 Annex

H.

c. Compensation awarded; In the event of death, injury, illness which is attributable to

the performance of normal duties on behalf of the UN.

d. Compensation refused: In the event of death, injury, illness which is attributable to

willful misconduct or suicide.

2. Submission of claims

a. Within “four months” from the date of death, injury or onset of illness by the person
himself or dependants or national authorities. In exceptional circumstances, a claim may be
accepted for consideration at a later date.

b. How to claim?: Any written form would do. The claim must indicate clearly all
personal data, contact addresses, and motives of the claim. (See also checklist for claims)

c. NO claim is to be sent directly to Medical Service at UN DPKO NY.

d. How to submit a claim for disability or death ? :

120
Staff Offr / Milobs Contingent Member
Incident or accident occurs Within 24 Hours Incident or accident occurs
NOTICAS  CMPO See Noticas procedure NOTICAS  CMPO
CMPO  UN DPKO CMPO  UN DPKO
BOI BOI (Contingent)
HQ BOI
Submit a claim Within four months after Submit a claim
accident/ incident
occurred
Yourself, your dependants, your Yourself, your dependants, your
national authorities national authorities
Through your National Authorities Through your National Authorities to
to PM - Permanent Mission
ABCC Advisory Board on
Compensation Claims – Room FMSS – Finance Management and
DC1 – 595 DPKO Support Service

SG – Secretary General SG – Secretary General

When investigations / inquiries are finished CMPO to send NOTICAS Confirmation

Reimbursement procedure can start.

3. Financial Reimbursement in case of death : A onetime lump sum award of $ 70.000 for
service-incurred death.
4. Financial Reimbursement in case of disability : A onetime lump sum award for service-
incurred disability, calculated as a percentage of the award of death according to the degree of loss
of function, based on a fixed schedule.

121
622: CLAIMS

Reference : Guidelines for Selection, Deployment, Rotation…. UN DPKO Nov 2001

Chapter VII – Administration and Logistics

622.1: Introduction
1. The Claims Office for all MONUSCO personnel is based in Kinshasa and is part of the
General Service Section, coming under the Chief GS for direction, supervision, and coordination.
Assigned is the Claims Officer who acts as Secretary of the Claims Review Board (CRB) and the
Property Survey Board (PSB).

622.2: Duties of Claims Office.

The duties of the Claims Office include:
1. Documentation. The review of documentation received from various sources, primarily UN
Military Police, host nation police and courts, internal military and staff members and external
claimants or their lawyers concerning loss of life, physical injury and loss of or damage to property.

2. Correspondence. Corresponding with claimants, lawyers, insurance companies and others to

ensure that documentation is promptly submitted and case files are established.

3. Evaluation. Studying and evaluating cases resulting in claims to determine whether they
should be rejected or processed for review, taking action accordingly.

4. Consultation. Discussing questions of liability and quantum in difficult claims cases, or

forwarding more complicated cases to the Legal Adviser (LA), for review and advice.

5. Preparation. Preparing case summaries and agenda points to be presented to the CRB for its
consideration.

6. Meetings. Arranging meetings of the CRB and PAB preparing minutes, and acting upon
instructions issued and decisions made.

7. Payment. Initiating requests to the Finance Section for payment action after obtaining
discharge forms duly signed by the claimant.

622.3: Claims Review Board (CRB)

1. Remit. The Board acts in an advisory capacity to the DMS in cases involving:

122
 a. Third party claims;

b. Claims for loss and/or damage to personal effects of MILOBs and civilian staff, but
not for military members assigned on a national contingent basis. Any such claims for the
latter are dealt with on a national level.

2. Financial Powers. The financial limit within the purview of the CRB has been set at $ 5,000.
The DMS as principal certifying officer is authorized to settle claims on the recommendation of the
Board in amounts not exceeding $5,000. Amounts in excess of this limit are referred to UN HQ, for
further action.

622.4: Property Survey Board (PSB)

1. Remit. The Board acts in an advisory capacity to the DMS and investigates and reports on
loss, shortage, surplus, damage or other irregularities in equipment, supplies and other property
belonging to, entrusted to or in the charge of the UN. The findings of the Board will also indicate
the degree of responsibility in the cases reported on.
2. Financial Recommendation. The PSB will make a recommendation to the DMS who
should pay for the cost of loss or damage to UN or contingent-owned property in service. The
costs may be absorbed by MONUSCO or a national contingent, or individual may be charged.
3. Negligent Damage. MILOBs, MSOs and all civilian staff may be charged for some or all of the
cost of damage they cause to MONUSCO property, including vehicles, if the damage is caused
by negligence. Other military personnel serving with national contingents will not be
accountable personally, but their governments will be asked to reimburse the UN on the same
basis.
4. Finance Section. The Finance Section undertakes to process a certain category of claims for
military personnel. To ensure that personnel submit claims with the appropriate documentation,
the guidelines for submission of these claims need to be outlined to avoid delays in their
approval and payment.
622.5: Claims and Allowances for Military Personnel

1. Claims submitted by military personnel within the mission undergo stringent scrutiny by
CMPO, the Claims Unit and the Finance Unit. To ensure speedy reimbursement, it is necessary to

123
come out with clear guidelines on the procedure. These guidelines will seek to outline the nature of
claims, attachments and the appropriate section to forward them to.

2. Claims are always to be submitted by the individual claimant. Every claim can be cross
checked and if the requirements are not met, claims will be rejected.

3. Types Of Claims. In the event of a vehicle accident causing injury or damage, there will be a
security investigation followed by submission of a security report. The Claims Review Board will
then meet to ascertain the validity or otherwise of the claims. The following documents will have to
be forwarded to the Claims Unit for processing:

a. A copy of the Incident Report

b. Security Investigation Report

4. Military personnel other than contingent personnel are entitled to claim reimbursement for
loss or damage to personal effects. MONUSCO HQ will honor claims not in excess of $3500.

Anything above will be referred to UN HQ for further action. The under-mentioned documents will
be forwarded to the Claims Unit for action:

a. Inventory List of personal effects.

b. Security Report

c. Security Investigation Report

d. Letter of Claim/Reimbursement

5. When traveling to join the Mission, from home country or place of duty for the first time,
military personnel may be entitled, within limits to reasonable compensation in the event of the loss
of or the damage to their personal effects determined to be directly attributable to the performance of
official duties on behalf of the UN.

6. Inside the Mission area the UN does not accept responsibility for providing compensation for
any loss or damage to personal household effects, regardless of whether such loss or damage occurs
as a result of theft or fire, or upon transfer from one post to another even if transport is provided by
UN.

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Limitations No compensation will be paid for loss or damage to any article which in the opinion
of the SG cannot be considered to have been reasonably required for day-to-day life under the
conditions existing at the duty station. Therefore, it’s best to avoid bringing into the Mission Area
luxury or expensive items such as cameras, watches, jewelry, radios, computers, or large amounts of
cash or travelers checks. There are strict limits to the amount of compensation that may be paid for
these items, regardless of the value of the individual article.

7. Travel expenses fall under different categories.

a. Initial travel arrival. Upon arrival in the Mission Area, military personnel should
submit a travel claim for reimbursement. Claims are submitted on F10 Forms obtainable at
CMPO. They must be accompanied by:

(1) Original Travel Authorization.

(2) Used air ticket stubs

(3) Originals of Excess baggage vouchers

(4) Memo of itinerary.

b. Entitled personnel who travel on official travel status outside the mission area earn
Travel Subsistence Allowance (TSA), which is not paid concurrently with Mission
Subsistence Allowance (MSA). The accommodation portion of the MSA is however paid.
The following documents should be attached:

(1) F10 Claim Form

(2) Travel Authorization

(3) Original Boarding Pass

(4) Ticket stub

(5) Hotel receipt

c. Personnel escorting the remains of a fellow countryman or accompany personnel

repatriated on medical grounds to their home country are to submit the following documents
to Finance:

(1) F10 Form

125
 (2) Original ticket

(3) Boarding pass

(4) Travel Authorization.

(5) Original MOP

(6) Hotel Bills

(7) Certificate of Death/Medical Report

(8) Receipt for ticket

d. Personnel on duty in another sector within the mission area who have to be provided
with temporary accommodation will submit:

(1) F10 Form

(2) MOP

(3) Interoffice memo, certifying the movement signed by superior.

e. Departure Expenses.

Final travel claim fixed terminal expenses are paid in advance at the final payment. Actual
expenses during authorized stop-overs have to be claimed by F-10 form, all receipts and
supporting travel documents joined.

8. Clothing Allowance. Staff Officers and MILOBS are entitled to clothing allowance. This is
paid in two six-monthly installments of $100. This is subject to the conviction that they will
complete a full 12-month service. The first 100 $ is paid in the beginning of the mission, the rest at
the time of check-out. Another 100 $ will be paid to those who serve an additional year.

9. Excess baggage Claim: Each Officer is entitled up to a maximum of 100 kg. Under no
circumstances, officers are to be paid money for excess baggage.

10. Medical Claims. Military Observers, Staff and Liaison Officers are entitled to receive
medical services at MONUSCO’s cost. This is however subject to approved referral notes from the
Medical Officer. The following circumstances will merit submission of reimbursement claims:

a. Entitled personnel who are obliged to procure their own medication/medicated

spectacle lenses can put in a reimbursement claim with the following attachments:
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 (1) Prescription form from the doctor

(2) Original receipt for purchase of drug/medication/medicated spectacle/ lenses.

(3) F10 Claims Form

b. MILOB, Staff and Liaison Officers on hospital admission can only claim
reimbursement for the accommodation portion when the Medical Officer for treatment refers
them. Hospitalized personnel will submit the following documents for reimbursement.

(1) Certificate of Hospitalization.

(2) Hospital Report duly signed by the Medical Doctor

11. Security claims. Security claims can be submitted for expenses related to securing your
accommodation. In any case the UN Security has to make a survey of the security compliance,
thereafter some advised expenses can be claimed once. When personnel employ security guards
from a recognized security company, they can claim reimbursement of the salary of two guards. The
claim will be accompanied by the following documents:

a. F10 Forms

b. Residential Allowance Form

c. Lease Contract

d. Contract with Security Company (monthly)

12. Bill / Receipt of payment. To ensure that the right sequence and chain of command is used
for reimbursement of claims the CMPO Branch has designed a Claim Validation Certificate. It has
also designed a Monitoring Report on F10 Claims to control and coordinate claims. A policy /
directive has been issued to all sectors for the submission in Oct 2004.

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623: BOARDS OF INQUIRY (BOI)

References: 1. DPKO/DFS SOP Board of Inquiry – 01 June 2008

2. FC IOM 270 on C BOI – 25 April 2009

623.1: Reporting
1. Initial Reports. The Sector or Unit Commander of the involved party is to send an initial
report to MONUSCO HQ immediately regarding any serious incident or accident that occurs
including but not limited to, the following:

a. Death or injury to UN military or civilian personnel. (NOTICAS)

b. Death or injury to third parties when UN military or civilian personnel are involved.

c. Loss or damage of UN or Contingent Owned Equipment (COE), stored provisions,

cash or other property, (except items on personnel issue) which cannot be ascribed to wear
and tear.

d. Loss of or damage to third party owned property when UN military or civilian

personnel are involved.

2. Description. A detailed description of the incident or accident, including the full details of
any damaged or lost items, must be recorded to facilitate subsequent investigations and reports.

3. Procedures. Upon receiving the initial report, and dependent on the severity, MONUSCO HQ
will:

a. Immediately send a report from CAO to UN HQ Field Administrative and Logistics

Division (FALD) including all known factual and relevant information available at the time
of reporting.

b. Order a preliminary investigation by MP, in order to ascertain all factual evidence

before it becomes unavailable. In the investigation, mission officials may be assisted by local
police or military personnel, in accordance with the reciprocal obligations on the part of the
field mission and the government, as set forth in the applicable status-of-forces or status-of-
mission agreement (SOFA/SOMA) or paragraph 44 of the Model status-of-forces agreement
for peacekeeping operations: Report of the Secretary-General (document A/49/594), to assist
each other in carrying out all necessary investigations into offences in respect of which either

128
 or both have an interest. Cooperation between the mission investigative bodies and local
authorities shall be managed in coordination with the senior management of the mission.

c. Commanding officers/civilian section chiefs, as appropriate, shall ensure that the

scene of any incident or accident within their area of responsibility is protected until the
arrival of the appropriate authorities and that objects that might be useful as evidence are not
disturbed. In some cases, it may be necessary to post a guard (military police, a United
Nations security officer or local police or military personnel) at the scene to ensure its
security until it has been examined by the proper authorities.

623.2: Investigations

1. Upon receiving a report of a serious incident, the FPM, Chief Security Adviser/Chief
Security Officer or other designated investigator, shall, if appropriate and resources allow,
immediately carry out a complete investigation to obtain and record all factual evidence before it
becomes obliterated.

2. The report of an investigation generally shall contain the following sections:

a. Title Page

b. Executive Summary

c. Methodology

d. Background Information

e. Investigative Details

f. Issues

g. Finding of Facts

h. Annexes

3. Completed investigation reports shall be accompanied by all relevant documentation,

including the following:

a. Duly attested statements from all personnel involved and witnesses to the incident,
and English or French translations of such statements, where necessary.

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 b. Relevant medical reports or other specialized opinions;

c. Damage/discrepancy reports on all damaged vehicles;

d. Technical inspection reports on any United Nations- or contingent- owned weapons,

ammunition or equipment involved;

e. Sketches, maps and photographs relating to the incident;

f. Relevant information on chain of custody of evidence;

g. Any other relevant documentation.

623.3: Contingent Boards Of Inquiry (C BOIs)

1. The convening of C BOI is a responsibility of the Contingent Commander, in accordance

with the national regulations and rules.

2. The FC may recommend and suggest that an administrative investigation takes place within a
contingent. The voluntarily submission of C BOI report to the Military Legal Office will give the FC
a broader view of the events and will assist him in making a better informed decision.

623.4: Guidelines for Headquarters Board of Inquiry (HQ BOI)

1. A Headquarters Board of Inquiry shall be convened in the following circumstances:

a. An incident involving the death or serious injury to (a) member(s) of the mission
from reasons other than natural causes.

b. An incident involving death or serious injury to third parties when (a) member(s) of
the mission is (are) involved

c. The occurrence or discovery of loss or damage to United Nations-owned equipment,

assets, supplies and stores or other property (except items of personal issue) in the amount of
US$25,000 or above that cannot be ascribed to wear and tear

d. Loss or damage to third-party-owned property in the amount of US$5,000 or above

when (a) member(s) of the mission is (are) involved;

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 e. Loss or damage of contingent-owned equipment (COE) (provided there is no death,
serious injury, or major loss or damage to United Nations-owned or third party-owned
property) in the following circumstances:

(1) Cases involving the loss or damage of major items of COE as a result of a
single hostile action or forced abandonment, where the generic fair market value of
the loss or damage equals or exceeds US$250,000

(2) Cases involving major or minor loss or damage to COE used by one
contingent, but provided by another troop-contributor/its contingent; and

(3) Cases involving major or minor loss or damage to COE in which personnel
from more than one contingent are involved.

f. In addition to the above-mentioned circumstances where a Board of Inquiry shall be

mandatory, the Head of Mission may, at his or her discretion, or shall if requested to do so by
the Under-Secretary-General for Field Support (USG/DFS) or the Under-Secretary-General
for Peacekeeping Operations (USG/DPKO), convene a Board of Inquiry in respect of any
incident which they consider warrants such review.

2. HQ Boards of Inquiry are not appropriate for the following cases:

a. Any Disciplinary Category 1 Case which is the responsibility of the Office of Internal
Oversight Services (OIOS);

b. Sexual exploitation and abuse (SEA) which must be referred to OIOS for
investigation;

c. Sexual harassment which is a Category II Case and must be referred to Office of

Human Resources Management (OHRM) for investigation pursuant to ST/AI/379
(Procedures for dealing with sexual harassment) or any new administration issuance dealing
with the matter;

d. Misconduct or breach of discipline that has not resulted in a death, serious injury, or
major loss or damage to United Nations-owned or third-party-owned property, which must
be referred to the mission CDU.

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3. Convening a HQ BOI

a. The Head of Mission shall convene a Board of Inquiry and issue its terms of
reference.

b. The terms of reference are the framework within which the Board operates, namely
the facts and issues the Board is to address. The terms of reference shall be as specific as
possible and documents shall be properly identified. The terms of reference also act as a limit
to the Board’s scope of inquiry. If, during the course of its deliberations, the Board’s
attention is drawn to unrelated additional matters of significance, it shall refer those matters
to the Head of Mission for appropriate alternative action. A Board shall not expand its
deliberations to cover matters unrelated to the terms of reference thereby derogating from the
focus of its established purpose.

c. The Board’s composition shall be at least three impartial members of the mission
appointed by the Head of Mission, who shall also appoint a secretary to the Board. Due
consideration shall be given to geographic and gender representation. All Board members
shall serve in their individual capacity.

d. If a military member of a national contingent or a military observer is involved in the

incident or case under review, the chairperson of the Board shall be a military officer of the
rank of Lieutenant Colonel or above – but not from the same contingent or of the same
nationality as those involved in the incident.

e. Neither a chairperson of the Board, nor members, shall be selected from a unit or
office that had charge of or responsibility for the servicing or safe-keeping of any item of
equipment, property, vehicle or other mode of transportation, or other assets involved in the
incident under review.

f. The Head of Mission, in complex cases, may relieve Board members from their
regular duties in the mission to enable them to focus on a full-time basis on the work of the
Board of Inquiry.

g. While a Board is considering a matter, no member shall proceed on annual leave or

other travel that would delay the Board’s consideration of the matter at hand, unless
exceptionally authorized by the Head of Mission.

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4. Compiling the report
The military members of the HQ BOI will take a briefing on their tasks and the terms of reference by
a member of the HQ BOI section.

5. Reviewing the report. By the Legal Advisor after completing the report and before
submitting it to the FC with recommendations to avoid recurrence.

6. Review by the FC. Adds measures that have been taken and send report to UN DPKO.

7. Distribution. Unit BOI and Investigation Reports will be distributed to MLA, CMPO, and
the Claims Officer. Relevant measures must be disseminated to military personnel to prevent repeat
of mistakes.

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624: MEDICAL RELATED ISSUES

Reference: Administrative Circular 09/2004

624.1: Medical Structure

1. MONUSCO Medical services provide medical attention to the following categories of staff

a. International Civilian Staff

b. National Staff

c. Military Observers/ Staff Officers

d. Civilian Police

e. United Nations Volunteers

f. Contractor Personnel

g. Daily Casual Workers

2. Contingent members are attended to by their respective contingent Level 1 Medical

Facilities. In eventualities, Medical Offrs attached to these facilities will contact the Medical Offr on
Duty for referrals to higher levels of care as necessary.

3. In HQ MONUSCO KINSHASA we find:

a. Emergency and First Aid Station – F HQ

b. UNOE Level 1 Hospital COTEX

c. A MONUSCO hospital at Kinshasa – ONATRA (Jordan, Level 2)

4. In the DRC Mission Area we further find:

a. A MONUSCO hospital at GOMA.(India, Level 3)

b. A MONUSCO hospital at BUNIA (Morocco, Level 2)

c. A MONUSCO hospital at BUKAVU (China, Level 2)

5. Outside the DRC Mission Area we find:

Level 4 hospital at PRETORIA (South Africa)

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6. Medical Officer on duty is the point of contact for referral to the higher level or a civilian
hospital. List of Medical Officers duty roster is available on the bulletin board.

Contingent Medical Officers will refer their patients to the most appropriate hospital in or outside
the Sector.

7. New arrivals are requested to visit the Medical Center I during Check-in procedures for a
general check-up of necessary vaccinations and to pass an eye-test prior to start the induction course
and driving test.

624.2: Hospitalization
Reference : Email Civ Staff

1. Hospitalization and your MSA :MONUSCO’s MSA daily rate of 164 $ consists of three
portions:

a. The long-term accommodation portion.

b. The daily food portion.

c. The incidental portion.

2. Hospitalization in a UN Hospital or UN Medical Facility

a. Accommodation and food provided by UN: MSA Rates are subject to reductions to
reflect the food provided by the Hospital, accordingly the food and incidental portion will be
deducted from the MSA.

b. Accommodation provided by UN: MSA Rates are subject to reductions to reflect

accommodation provided by the Organization. Where accommodation is provided, the MSA
rate will be reduced by the value of the accommodation portion of the MSA, or if not known
by 50 %.

c. Food provided by UN (exceptional): MSA Rates are subject to reductions to reflect

food provided by UN. Where food is provided, the MSA rate will be reduced by 30 % for
each day, which means, the food portion will be deducted.

d. Hospitalization in a Civilian Hospital or Medical Facility : If hospitalized, the food

and incidental portions of the MSA will be deducted.

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624.3: Repatriation on Medical Grounds

1. Repatriation on medical grounds will normally be at UN expenses and applies when patients:

a. Will not be fit for full duties within 30 days, including the period of hospitalization.

b. Require treatment which is not available in the Mission area, including UN approved
local hospitals.

c. Require special treatment in a national institution.

Important remark !. When a patient is transferred from Level 1 hospital to any other hospital inside
AND especially to a hospital outside the DRC, he must be in possession of his UN ID Card, his
international passport, his vaccination certificate and all necessary travel documents. Medical
Officers should check and immediately contact the Administration of the patients Unit, if these
documents are not with the patient.

2. Repatriation On Medical Grounds – Special Cases

a. A repatriation on medical grounds can be temporary or definitive. If the patient is in

such condition that he is not able to do his hand-over and check – out by himself, FMO will
inform CMPO who will contact the concerned Senior National Representative.

b. The Senior National Representative will designate an officer to assist CMPO and the
patient during the check-out process. He will inform CMPO ASAP of the name and contact
details of this officer.

c. All equipment for which he signed should be properly retrieved or handed-over.

Missing equipment should be covered by an investigation report. (e.g. MP report)

d. Shipping home of personal effects belonging to the patient which have been left
behind, will be done to his home address:

(1) By national contingent flights ( if available)

(2) Through GS (General Services HQ Kinshasa)  MOVCON with PT-8 Travel

Authorization Form.

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624.4: Medical Forms and Documents

1. Military Personnel within MONUSCO must possess an international certificate of

vaccination, showing all vaccinations and immunizations received. They must also obtain an
authoritative record of blood type and rhesus (RH) factor. These documents must be carried at all
times.

2. Military personnel should bring at least one copy of their personal health documents to the
mission, in order to provide proper information to the Mission’s health service personnel.

3. The certificate of medical assistance should be used at every consultation of a military doctor
in an UN Medical facility. It will certify your absence of duty for consultation, sickness or
hospitalization periods. The form is to be attached with the monthly attendance sheet.

624.5: Dental Arrangements – Vaccines – Medicaments

1. Dental expenses are not reimbursable, except when they result from service-incurred illness
or injury.

2. When seeking medical attendance in UN clinics for common, non-chronic diseases free
drugs will be offered. This includes malaria prophylaxis. Vaccines are a national responsibility, and
all military shall arrive in the mission covered by a full course of UN recommended vaccines.
Additional vaccines needed, will be offered by MONUSCO clinics but will be deducted from the
reimbursement to the country.

3. Drugs for chronic diseases incompatible with UN Service will not be offered. The offer of
free drugs is for a limited number of drugs in acute cases only, and for one course treatment.

4. MONUSCO does not pay for medical services from other providers unless when referred by
a UN doctor to a contracted facility for ACUTE disease. MONUSCO does not pay for drugs from
outside pharmacies except in emergency cases when such drugs are not available from MONUSCO
pharmacies.

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625: NATIONAL DAY

All related issues can be found in SOP UN DPKO - PART 4 - PERSONNEL - Section 6

1. INTRODUCTION

a. National days of the various contingents in a PKO will NOT be UN holidays per se.
They will however be recognized as special days of celebration for the concerned
Contingent. As far as possible, medal parades should be planned to coincide with National
Days. A list of National Days relevant to PKO will be found in annex.

b. There is ONLY one National Day a year granted to each nation under the conditions
below.

2. How to apply

a. National Senior Offr may apply to the FC for a day off for the members of their
contingents to celebrate their National Day. This request will normally be granted subject to
exigencies of the service.

b. The National Senior Offr sends a request through lotus mail to CMPO, once approved
CMPO will inform all Offr from the same nationality in the DRC.

3. Conditions

a. Operational readiness is not affected.

b. No F10 claims are initiated by the individuals.

c. The participants take last possible MONUSCO Flight to arrive at venue JUST
IN TIME and leave on first available flight after the National Day.

d. Only the National day itself is a day-off, all other days are leave or CTO days
and will be deducted.

4. Remarks

a. Absence on national days for any reason other than to take part in national
ceremonies, as authorized by the Commanding Officer, is charged to annual leave.

b. When your national day is falling within your UN Leave or CTO period, it will be
charged to annual leave.

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626: SENIOR NATIONAL REPRESENTATIVE (SNR)

a. For all Troop Contributing Countries the Senior National Representative within
MONUSCO is the respective Contingent Commander.

b. For all MILOBs and MSOs deployed in MONUSCO, the Senior National
Representative is the Senior most ranking Officer representing his country.

c. Senior National Representative can be consulted for:

(1) Except in cases where Staff Officers and MILOBs with specialized
qualifications or special skills are earmarked by name for transfer, vacancies are
allotted to national contingents. Senior National Representative are therefore
consulted whenever the occasion arises to nominate a contingent member for the
declared vacancy.

(2) Cases of medical repatriation of a country man where the Senior National
Representative can be requested to task one of the other officers to assist CMPO and
the patient in the check-out and hand-over procedures.

(3) Death cases when the body will be repatriated to the home country, the Senior
National Representative will designate one Officer to accompany and hand-over the
remains to the National Authorities. He will immediately inform CMPO as this
Officer will be involved in the repatriation procedure.

(4) Serious discipline cases and in case of disciplinary repatriation.

(5) Collecting PEFs at CMPO Office. The Senior National Representative will
collect these original PEFs at CMPO Branch and brings/ sends them to the National
Authorities. If another officer is doing so, the Senior National Representative will be
informed.

(6) National Day. Just in time before the National Day the Senior National
Representative requests the FC through CMPO authorization to celebrate this event.

(7) For all matters FC or CMPO might suggest that cooperation of Senior
National Representative is required or helpful.

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627: Performance Evaluation Forms

627.1: General

1. Contributing countries to MONUSCO have their own regulations regarding Performance

Evaluation Forms ( PEFs ), or performance evaluations of their military personnel. These written
reports in a NATIONAL FORMAT vary between contingents. These Reports are the responsibility
of Contingent Commander and National Seniors and are not required by the UN. Contingent
Commanders initiate PEFs on their own officers and other ranks, and for National Seniors on their
officers as required.

2. UN requires an original PEF to be written and forwarded to the military’s home authorities.
The designated Military Mission Officer (MMO) within the Military Adviser’s (MA) Office needs
only to be informed that the PEF has been sent. This affirmative response indicates that the
individual has completed a satisfactory tour of duty and is recommended for future UN missions.

3. Majors and below. Within MONUSCO the original PEFs for Majors and below will be
collected at CMPO Office, separated by nationality and handed over to the National Senior Offr at
his check-out. National Senior Offrs are therefore requested to contact CMPO one week prior to
their CHECK-OUT .

4. Lt Col and above. The only exception to these procedures will be PEFs for officers holding
the rank of Lieutenant Colonel and above. In these cases the original PEF will be forward to the
DPKO NY MMO, who will pass it to the Personnel Administration Unit (PAU). The PAU will
record the summary report into the master database for future reference.

5. Unsatisfactory. For those officers in MONUSCO whose performance was deemed to be

unsatisfactory (an individual not recommended for future UN missions), the PEF will also be
forwarded to DPKO NY MMO, who will pass it to the Personnel Administration Unit (PAU). The
PAU will record the summary report into the master database for future reference. Any
unsatisfactory rate should always be based upon facts and not on impressions!

6. Eligibility. PEFs are required for all Staff Officers, MILOBs appointments and for
Contingent Commanders.

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7. Copies. A copy of the PEF is also given to each individual prior to his or her day of departure
from the mission (DDM) but exceptions are likely for reports submitted to DFC and FC as their
operational tasks have absolute priority. Therefore those reports will be collected by CMPO first and
presented to DFC and FC on monthly basis.

8. Contents. PEFs are to contain an assessment of how officers have performed during their UN
service. They are initiated on the above-mentioned personnel who have served a minimum of 6
months as Staff Officer, MILOBs or as a Contingent Commander. To write a sound and correct
assessment, the reporting officer should have known the officer reported upon during at least 3
months in this function. The reviewing officer will only comment if he has known the officer for at
least thirty days . A possible Letter of Admonishment or any other disciplinary measure has to be
taken into account.

9. Rotation and Transfer. When Staff Officers and MILOBs are transferred between
appointments, during or outside rotation periods, it is also mandatory to initiate an Interim PEF. The
reporting Officer will forward the report to the reviewing Officer, who, after endorsement, will
forward it to the CMPO for retention.

10. Reporting Channel Generally each Officer should be assessed on two different levels by
military officers, senior in rank or in function and in strictly exceptional case due to the particular
organization of MONUSCO by a civilian chief in his direct chain of command.

11. Exceptions. In several cases there will be no Reviewing Offr as the Reporting Offr is already
the highest local authority.

12. Appeal. If there is a dispute in a case where there is no reviewing Offr the matter will be
brought to the attention of CMPO who will designate a third and independent party. After having
heard both Offrs, his conclusions will be attached at the original PEF without changing any of the
previous comments.

13. Appraisal. As soon as the reporting officer has finished his assessment he should invite the
officer reported upon and discuss his comments with him. This eye-to-eye talk is essential and
mandatory.

14. Format. The only format to be used for the PEF is shown in Annex A. Do not fax or email as
only originals will be processed.

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15. Grades. The grades used by reporting Officers are shown below with an explanation on how
they should be interpreted:

a. Outstanding. Reserved for the exceptional performer and should only rarely
be awarded.

b. Exceeds Expectations. Reserved for officers who gave particularly sterling

service.

c. Fully Competent. Reserved for good officers who did their job in a
professional manner. This should cover most officers’ grading.

d. Competent. Reserved for officers who may have shown some weaknesses
in their performance.

a. Partially Competent. Reserved for officers who have continuously

performed badly and who are NOT recommended for future UN missions.

The reporting and reviewing officer are to put a signature on each page.
Note: a. Do not fax or email PEFs as only originals will be processed.
b. Make sure all relevant signatures are present.

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627.2: PEF Channel of Reporting

1. All G1s should remind their Staff Officers and MILOBs on following general
instructions:-
a. At least ONE month before his check-out, the Officer to be reported upon, contacts
personally his respective G1 Branch requesting to start the PEF procedure and to inform him
about his reporting and reviewing officer.
b. G1 Branch prepares the personal data (case 1 – 9) on the front page of the PEF Form
(F–1800) and sends the form back to the Officer to be reported upon. G1 also indicates who
will be reporting and reviewing (with reference to SOP 600 Chapter 628 – PEF Reporting
Channel).
c. The Officer to be reported upon contacts personally his reporting officer and gives
him the F-1800 form. This can be done through LOTUS Notes. They coordinate a rendez-
vous within seven days.
d. The reporting officer will complete Case 10 (Performance Rating) and explain this
rating through a narrative assessment in Case 11. He signs and puts the correct date.
e. The reporting officer will then invite the officer to be reported upon and appraise him
on his comments before inviting him to complete case 12 and sign the report.
f. Immediately afterwards the reporting officer will forward the F-1800 form to the
reviewing officer.
g. Finally the reviewing officer will add his comments in case 13 and send the report
immediately to the respective G1.
h. G1 will check completion of the report and if necessary react accordingly. G1 to send
the original report by pouch to CMPO. No faxes or digital copies will be processed.
2. CMPO strongly advises to respect following timings:-
a. Start ONE month before Check-Out.
b. IO maximum 7 days.
c. RO maximum 7 days.
d. G1 check and send 7 days

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 FUNCTION INITIATING OFFR REVIEWING OFFR

Main HQ

Force Commander No initiating Officer No reviewing Officer

Dy FC FC No reviewing Officer

MA, SMA to FC FC No reviewing Officer

MA to Dy FC Dy FC FC

ADC to FC MA to FC FC

ADC to Dy FC MA to Dy FC Dy FC

F COS FC No reviewing Officer

MA to F COS F COS FC

SO to F COS MA to F COS F COS

DCOS PERS (CMPO) F COS FC

DCMPO CMPO F COS

SO CMPO Branch DCMPO CMPO

Force Training Officer F COS Dy FC

Dy FTO FTO CMPO

Mil Trg Offr Dy FTO FTO

Chief ORI CMPO F COS

Dy ORI Team Chief ORI CMPO

SO ORI Team Chief ORI CMPO

DCOS Ops & Plans F COS FC

SO to DCOS Ops & Plans DCOS Ops F COS

Chief G1/G4 Logistics DCOS Ops F COS

SO to G1/G4 Chief G1/G4 DCOS Ops

Chief G6 Communications DCOS Ops F COS

Chief G2 Mil Info DCOS Ops F COS

SO to G2 Chief G2 DCOS Ops

DCOS Ops F COS

144
Chief G3 Ops Chief G3 DCOS Ops

SO to G3 DCOS Ops F COS

Chief G5 Chief G5 DCOS Ops

SO to G5 DCOS Ops F COS

Chief Info Ops DCOS Ops F COS

Chief Riverine Sec Chief Riverine Ops DCOS Ops

Ops Offr Riverine

FMO F COS FC

Cdr Level 2 Hospital FMO F COS

Cmdr Level 3 Hospital FMO FC

FPM F COS FC

SO to FPM FPM F COS

Mil Legal Advisor F COS FC

Deputy Mil Legal Advisor MLA F COS

Chief PIO F COS FC

MPIO Chief PIO F COS

Chief Mil Visit Cell F COS FC

SO to Mil Visit Cell Chief Mil Visit Cell F COS

Senior MLO F COS FC

MLO Relevant Senior MLO F COS

Chief LO FARDC F COS FC

LO FARDC Chief LO FARDC F COS

DCOS Ops & Sp F COS FC

Chief Force Engineers DCOS Ops & Sp F COS

Field Eng LO DCOS Ops & Sp F COS

Chief G7 DCOS Ops & Sp F COS

LPD & OA Chief G7 DCOS Ops & Sp

Chief G9 DCOS Ops & Sp F COS

CIMIC or Civ Aff Offr Chief G9 DCOS Ops & Sp

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DCOS SSR F COS FC

EUSEC LO DCOS SSR F COS

SSR Branch Offr DCOS SSR F COS

Mil Ad to DSRSG DSRSG F COS

MLO CDU Chief CDU F COS

SO CDU MLO CDU Chief CDU

Dy Chief JOC Chief JOC F COS

SO JOC Dy Chief JOC Chief JOC

Dy JMAC Chief JMAC F COS

SO JMAC Dy JMAC JMAC

SO DDRRR Chief DDRRR F COS

Integrated Services
Dy Chief Air Ops Chief Air Ops F COS

SO Air Ops Dy Chief Air Ops Chief Air Ops

Dy Chief MSC Chief MSC F COS

MSC SO Dy Chief MSC Chief MSC

Dy Chief COE Chief COE F COS

SO COE Dy Chief COE Chief COE

Dy Chief Movcon Chief Movcon F COS

SO Movcon Dy Chief Movcon Chief Movcon

Protocol Officer Chief Travel Unit CMPO

Mil Supply Officer Chief Supply Section Dy CISS

SO Supply Cell Mil Supply Officer Chief Supply Section

Transport Officer Chief Transport Officer Dy CISS

Personnel Officer CCPO Staff CMPO

CICO Offr CICO Staff CMPO

D COS Fwd HQ F COS FC

SO to DCOS Fwd DCOS Fwd F COS

Branch Head HQ Fwd DCOS Fwd F COS

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SO to Branch HQ Fwd Branch Head DCOS Fwd

Bde / Sector Cmdr FC No reviewing Offr

Bde COS / Dy Cmdr Bde / Sector Cmdr FC

Lt Col on Bde Staff Bde COS / Dy Cmdr Bde / Sector Cmdr

Maj, Capt on Bde Staff Section Chief Bde COS / Dy Cmdr

Lt Col Contingent Cmdr Bde / Sector Cmdr FC

Maj Contingent Cmdr Bde COS / Dy Cmdr Bde / Sector Cmdr

Cdr Reserve Bn / Coy (Including SF) Bde Cmdr in whose AOR FC

the Bn / Coy is deployed

FPM
SO FPM F COS

MILOBS HQ

Chief OMG Dy FC FC

Dy OMG Chief OMG Dy FC

SO to OMG Dy OMG Chief OMG

Bde MILOB Cmdr Bde Cdr/ Sector Cdr Dy FC

SO Bde MILOB HQ Bde MILOB Cmdr Chief OMG

Riverine Milob Teamleader Chief Riverine Sec DCOS Ops & Plans

Riverine Milob Riverine Milob Teamleader Chief Riverine Section

MILOBS

Team Leader Bde MILOB Cmdr Bde Cdr/ Sector Cdr

Team Member Team Leader Bde Milob Cmdr

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628: MONUSCO AWARDS

Reference: MONUSCO/CMPO/Awards/2006/01 dated 25 Aug 2006

628.1: MONUSCO Awards

1. Certificate of Appreciation
It is awarded to an individual for rendering distinguished service of an exceptional order during one
or more projects/assignments. It may also be awarded to units for their noteworthy non-operational
contribution on one or more projects. It may be awarded at the level of the brigade/sector or Force
Commander.

2. Certificate of Commendation
It is awarded to individuals for acts of exceptional bravery, primarily during the conduct of
operations (including relief operations). It may also be awarded to a unit for spectacular conduct of
an operation. It may be awarded at the level of the brigade/sector or Force Commander.

3. Mission Citation
The Special Representative of the Secretary General (SRSG) and the Force Commander awards the
Mission Citation to a contingent for its sustained operational contribution in the Mission during its
tenure.

628.2: Processing of recommendations

1. Template
A template for processing recommendations for award of certificates of commendation/appreciation
and Mission Citations is available at all G1 Bde/Sector offices. Recommendations for award of
certificates of appreciation/commendation pertaining a particular incident/project/operation should
be initiated within 15 days of termination of the same. A draft certificate of
appreciation/commendation or Mission Citation as applicable on the formats attached will be
submitted by the initiating officer.

2. Mission Citation
Recommendations for award of Mission Citation should be accompanied by the contingent

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commanders end of assignment (EOA) report and should be initiated one month prior to the
scheduled departure date of the contingent.

3. Channel of processing
Recommendations will be processed electronically along the PEF reporting channel or the
operational command/control channels. The G1 Branches at various HQ will staff the
recommendations. From the date of receipt a maximum processing time of seven days is admissible
at each stage.

4. Processing action
An intermediate HQ/Authority on receiving a recommendation may ; -
a. Forward it to the next HQ/Authority in the processing chain along with a recommendation (which
may be for the same, higher or lower award), or
b. Dispose of the award by giving an award at its level, or
c. Reject the application (Rejected applications need not be returned to the originator).
However a recommendation concerning a MILOB, and going through the MILOB G1 to the Bde
Cmdr will always be sent to the DCMO.

5. Structure of Award Committee

A standing committee will consider any recommendation received at the F HQ. The committee will
assemble from time to time. Subordinate HQ’s may organize such committees as they deem fit to
vet/process recommendations.

Secretary SMA to FC has NO voting right

Member 1 F COS has voting right

Member 2: CMPO has voting right

Member 3: Military Legal Advisor has voting right

Member 4: MA to FC has voting right

6. Documentation and archiving

A suitably docketed copy of all processed/rejected recommendations will be maintained by the G1

149
Branch of each HQ. A statistical database of salient details of all recommendations/awards will also
be maintained by the G1 Branch.

To assist the environment in drafting of recommendations/citations, a repository of all qualifying

acts will be poste don the share drive by each HQ. Before doing so confidential aspects will be
obliterated.

Some advices for drafting recommendations:

- Keep English and style simple. Ensure it fits the template provided.

- Give a short overview of any particular action/project/activity and the role played by the
nominee to set the overall context.

- It is crucial to highlight what it was that raised the nominee significantly above his peers.
This could be unusual courage, decisive decision making, untiring selflessness, visionary
imagination, determination, seizure of fleeting opportunities, adaptability, exploitation of
technology, enterprising use of assets or resources – the list is long.

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629: CONDITIONS OF SERVICE

Reference : Study UN DPKO Aug 2003

629.1: General

The dramatic growth in the scope and severity of conflicts has made UN peacekeeping operations
grow in complexity and scope involving increasing number of civilian and military personnel. The
military component of the UN consists of three different major categories of personnel provided by
the Member States: Military Observers, National formed Contingents and Military Staff Officers.

629.2: Military Observers

1. Current Status

a. Military Observers are considered as individually deployed personnel and share, to a

certain extent, similar status/ compensation with the international civilian staff and civilian
police.

b. During their tour of duty (TOD) of normally ONE (01) year, military observers
(MILOBs) are regarded as assigned for service with the Organization and not seconded.
During such assignment they retain service status with their own governments and therefore
UN pays NO service salaries to them.

2. Monetary Remuneration

a. MILOBs are normally NOT provided with food and accommodation but receive a
daily Mission Allowance (MSA) to cover these expenses.

b. Therefore the MSA consists of a food element, an accommodation element and

incidental expenses (miscellaneous). The actual amount varies from mission to mission
depending on local living costs.

c. When serving in tropical and other areas requiring special equipment or clothing a
clothing allowance will be paid as well.

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3. Food and Accommodation. Food and accommodation is organized by the MILOB under
own arrangement.

4. Rest and Recuperation. Two and a half day of leave for every month served and if eligible
compensatory time off at the rate of one day for every five continuous working days.

629.3: National Formed Contingents

1. Current Status

a. National formed Contingents are considered as members of military units/subunits

provided by the Member States (MS) at the UN’s request and deployed entirely in the field,
to participate in a peacekeeping operation under the new COE (Contingent Owned
Equipment) arrangement, formalized through signing an agreement between MS and the UN.

b. Their tour of duty (TOD) might vary from four to twelve months and normally Units
rotate in a strict schedule as laid down in these contracts.

2. Monetary Remuneration. Contingents barring a small Daily Allowance plus a Recreational

Leave Allowance, formed contingent members do not receive any major direct compensation from
the UN. Instead the UN reimburses the contributing TCC as troop costs.

3. Food and Accommodation. Food and accommodation is arranged by the UN. The practical
management and supply of this might vary depending on specific missions, size, scope and mandate.

4. Rest and Recuperation. Two and a half day of leave for every month served. However,
approval of leave is always subject to the exigencies of UN services and at no time the total strength
should become less than 70 % of the effective capacity.

629.4: Military Staff Officers

1. Current Status. Military Staff Officers (MSO) are officers deployed in a Mission
Headquarter (Main or Sector) and performing staff duties. The officer will normally replace his
predecessor from the same country in the same function. Their normal tour of duty is one year.

2. Monetary Remuneration

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 a. MSO’s are normally NOT provided with food and accommodation but receive a daily
Mission Subsistence Allowance (MSA) to cover these expenses. Therefore the MSA consists
of a food portion, an accommodation portion and an incidental expenses portion. The actual
amount varies from mission to mission depending on the local living costs.

b. When serving in tropical and other areas requiring special equipment or clothing
allowance will be paid as well.

c. Food and Accommodation. Food and accommodation is organized by the MSOs

under own arrangement.

d. Rest and Recuperation. Two and a half day of leave for every month served.

3. Additional Comments. As a legacy of the past, MSO’s were drawn mainly from the military
contingents. In such cases, they continue to be considered as members of formed contingents even
though there may not be a national contingent to support. They are accorded the same status and are
compensated in the same manner as a formed contingent member and depend for food and
accommodation on the arrangements put in place by the Troop Contributing Countries (TCC)

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630: (MOP) MOVEMENT OF PERSONNEL

630.1: General Directions

1. General. Movement of military personnel within geographical limits of the DRC warrants
control and monitoring. The Area of Responsibility (AOR) has been clearly delineated for various
formations and a Command and Control (C2) arrangement is adopted.
2. Security. Security situation in DRC also demands continuous monitoring of the location
of military personnel for operational and administrative reasons/exigencies.
3. MOP Form. The electronic MOP Form is accessible through Lotus Notes. After electronic
signatures for approval and authorization by respective authorities, the form returns automatically to
the originating computer. The passenger will sign the form and present it to Movcon while arriving
at the check-in.
4. 48 Hours. MONUSCO military personnel can make use of the Scheduled UN flights. The
Movement of Personnel Form (MOP) must be completed and authorized 48 Hr before travel.
5. Visits. Visits will be kept restricted to minimum duration in accordance with the nature of
the task.
6. Leave. Individuals proceeding on CTO/Leave must carry out proper appreciation of
UN flight schedules in planning their movements. Any idle days spent waiting for UN flights can be
deducted from MSA in addition to appropriate disciplinary measures.
7. Priority. Priority of seats will be given to military personnel traveling for the purpose of duty.
8. Cancellation. When an individual’s flight is cancelled, MOVCON should be promptly
informed to remove him from the passenger’s list.
9. Changes. MOVCON should be promptly informed in case of any changes (date, location) of the
registered MOP form.

630.2: Force Commanders Guidelines.

1. Movement from Force HQ to forward areas and outside respective Brigade AOR must bear a
formal approval, the duty authorization. Approval minimum 72 before travelling.
2. Consistent with the operational or administrative needs, bona fide duties be undertaken for a
minimum inescapable period.
3. A written post visit report be rendered without exception to the branch/Section Head.

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630.3: Approval Procedure

1. Brigade/Sector
a. Inside AOR. Within the brigade AOR, the Brigade/Sector Commander will approve
all temporary duty moves. This in turn may be delegated to suitable appointments, as per
discretion of the Commander.
b. Outside AOR. For visits outside own AOR, a prior acceptance of the host formation
will always be obtained before formally applying/approving the move. Brigade Commanders
are delegated by FC to authorize move outside respective Areas of Responsibility (within
DRC).
Remark : All moves of Bde/Sector Cmdr outside of respective AOR will be approved
by the Force Commander.
All moves outside DRC to be approved by the FC.
2. Force HQ to Bde AOR.
FC for Dy FC and F COS / COS Force HQ for Branch Head/ CMPO for staff officers

3. Military Staff Serving with ISS. As per procedure in vogue, respective Chiefs of
Department/Section/Office of ISS will apply in writing through an IOM to CMPO Branch minimum
72 Hrs in advance. This also applies to military staff in ISS related offices at stations other than
Kinshasa.

630.4: Complete and correct use of MOP Form

1. Valid. The MOP form is valid for getting on board only if signed by
the following three authorities:
a. Military Chief signs electronically for APPROVAL

b. Civilian Authority signs electronically for AUTHORISATION

c. Passenger signs printed copy of his MOP.

2. Designated approver. It is imperative that applicants forward their MOP only to the
designated approver who is to exercise control over the move of the applicant. Approvers too should

155
exercise their discretion so as not to approve MOPs of military personnel when it strictly speaking is
not their business.

3. Itinerary. Only the location of departure and final destination are required. There’s NO need to
indicate stops in between if these are not part of your official program.

4. Leave/CTO. Traveling for the purpose of leave must be marked ‘NON-DUTY”.

5. Justification. Duty travel must be detailed and justified. Indicating “duty” is NOT enough.
Therefore all applicants are advised to attach the program of visit as a WORD or PDF File to the
Details/purpose case, as well as the duty authorization.

6. .MAS. The duty authorization, the MOP form(s) and the report after duty are to be
attached with your monthly attendance sheets. (MAS)

6. F 10 Claims. Claims submitted will be rejected if over a span of any consecutive two
months period, the person’s presence in the temporary duty location exceeds 30 days, whether they
are consecutive or non-consecutive.

630.5: Details of designated MOP approvers for various military personnel

Applicant Approver

Initial posting of all military personnel Force Training Officer

ORI Force Training Officer
Patients travelling for/after medical treatment Force Medical Officer
All personnel assigned to ISS Dy Chief MSC
All visitors, Mil Visit Chief Mil Visit
DCOS Ops / DCOS Support / CMPO F COS
Secretariat FC, Secretariat Dy FC, Secretariat F COS CMPO
FARDC Cell, MLA, FPM, PIO, DDRRR, MILOB HQ CMPO
MLO, CMPO Branch CMPO
G2 Mil Info, JMAC, G3 Ops, G5 Plans, Info Ops DCOS Ops & Plans
G1-G4 Log, G6, Riverine Section DCOS Ops & Plans
CIMIC, Engr DCOS Ops Support
MILOBs Bde/Sector MILOB Cmdr Bde/Sector
MILOB Cmdr Bde/Sector Bde/Sector Cmdr
Bde/Sector Cmdr outside own AOR FC
F HQ Fwd COS F COS
Bde HQ Staff Bde COS/G1
Contingent Cmdr Bde Cmdr
Contingent Personnel Bde/Sector G1
Personnel returning from Leave in Kinshasa CMPO
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631: (MAS) MONTHLY ATTENDANCE SHEET

631.1: General
1. Monthly Attendance Sheets. MAS are submitted for experts on mission, staff officers,
military observers & liaison officers. Monthly attendance sheets with all related documents are
very important elements in terms of personnel management that involves/concerns the military
observer/staff officer as individual, personnel officers in different levels of the administration,
CMPO branch, CCPO office and Finance Section in MONUSCO.
2. Importance. The monthly payroll for MONUSCO Military Personnel is based on the
records of the MAS from previous month. No MAS means no payment at the end of the month.
3. Frequency. Every day or even fraction of a day (e.g. day of arrival) during your TOD
must be reflected on the Monthly Attendance Sheet. Therefore it is absolutely necessary to
submit a MAS for each completed month but also for fractions of calendar months at the
beginning or end of the TOD. New arrivals will mark this clearly in the ‘Remarks” case.
4. Reflection The MAS is an individual document and the drafter is sole responsible. A monthly
attendance sheet must reflect correctly all activities carried out by the applicant during the
covered period.
5. Attachments. Relevant documents necessary to validate proper procedures should be
attached. Necessary attachments are for example Leave/CTO request, MOP, passport, certificate
of medical assistance etc.
6. Delays. In management of Monthly Attendance Sheets and related attachments, delays,
discrepancies and errors will almost automatically lead to delay in payment of MSA. No MAS
will be processed if it is NOT complete or when discrepancies between the records on the MAS
and the attachments are found.
7. Change of duty station. If a military person changes his duty station after the 15th of the month,
his MSA will go to the previous duty station. From there it will be sent to his new duty station
but a delay of one week is to be considered.

631.2: Handling of Monthly Attendance Sheets

1. It is the responsibility of the individual (EOM/MSO/MILOB/MLO) to ensure;-

157
 a. Monthly Attendance Sheet is correctly filled and every day other then normal duty at
the duty station is duly reflected in the attached documents.

b. Timely submission of the MAS through the proper chain of Military Administration.

c. Use of the latest version. The form is available on the MONUSCO Bulletin Board.

2. All military personnel should maintain a permanent administrative link with the military
personnel administration, regardless of the Duty Station/Post they are deployed to.

3. In Force HQ and Branches of the Civil Administration (CISS) CMPO branch has designated
Personnel Administrators in Kinshasa, to cover both areas.

4. Personnel Administrators/G1s are responsible for collection, verification, signing and

submission of Monthly Attendance Sheets and related Documents to CMPO Branch.

5. Personnel Administrators/G1s are to photocopy the signed MASs with all the attachments
and keep them in the concerned individual’s personal file. It is also advisable that the individual
keeps his/her own copy.

6. The originals MASs with attachments should be submitted to CMPO Branch not later than
the 1st of the next month in numerical sequence of ID Number and tabulated on the CMPO/ F-1106
Form. (Monitoring Report on MAS)

7. MAS for EOM/ MSOs/MILOBs/MLOs who are checking out between the 6 th of that
particular month to the 6th of the next month should be brought to CMPO branch by the checking out
individual.

8. MSOs/MILOBs/MLO on leave at the end of the month ensures that their MAS is at the
collecting point before proceeding on leave.

9. At CMPO Branch the MASs are scrutinized, signed and submitted to CCPO for MSA
payment and are subsequently filed at CCPO. CMPO does NOT file Monthly Attendance Sheets.

10. Amended MAS are only allowed for the preceding month, and only in case unforeseeable
changes took place after dispatching of the original MAS.

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631.3: Documents to be attached to the Attendance Sheets

1. For CTO/UN Leave.

a. CMPO/F-1102 CTO/Leave Application.

b. MOP. (Photocopy)

c. Photocopy of Passport if CTO/UN Leave spent outside Mission Area,

reflecting all relevant exit and entry stamps.

2. For Duty Inside Mission Area.

a. Duty order or Authorization Letter.

b. MOP. (Photocopy)

c. CMPO/F-1109 Report of other duties performed OUTSIDE own duty

station.

3. For Duty Outside Mission Area.

a. Duty order or Authorization Letter.

b. MOP. (Photocopy)

c. Passport (Photocopy)

d. Travel Authorization (PT 8)

4. Sick Certified.

a. Medical certificate or report from the Doctor.

5. Hospitalization Certified.

a. CMPO/F- 1103 Certificate of Medical Assistance.

b. Medical Certificate from Doctor.(if referred to another hospital)

c. Hospital Discharge Letter.

6. Others.

a. If flight is cancelled memo from MOVCON or AIROPS, on the MOP.

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631.4: How to fill the MAS

1. Present at Duty Station. Normal situation. MILOBs on continuous duty will mark all
days with a cross whereas officers performing staff duties will mark only Monday till Sa. If a MSO
performs a 24 Hrs duty (duty officer) he will mark “24” instead of a cross.

4. Duty inside mission Area. Only for those days where the applicant has been tasked by a
written order from the respective authority (e.g. CMPOs Conference with all G1s at KINSHASA)

3. Duty outside mission Area. Only for those days where the applicant has been tasked by a
written order from the respective authority and received prior approval of the DOA (e.g. An
officer assigned to accompany the coffin of a deceased colleague to the host country)

4. Sick certified. Only for those days a UN doctor declared the applicant NOT fit for duty.

5. Hospitalization. Only for those days a UN doctor referred the applicant to a hospital for
treatment/convalescence.

6. CTO (MILOBs in teamsite only !) All days of CTO availed including Sa, Su and UN
holidays.

7. UN Leave. Only those working days that will be deducted from Leave balance.

8. Saturdays – Sundays – Holidays MSO will mark these days separately and highlight
them vertically.

9. Off duty (24 Hrs) ( Staff only) A MSO performing a 24 Hr duty will have a off duty
day immediately after. The off-duty day will be marked on this line.

10 Travel Time. If travel time is accorded, the period traveling is marked under row 10.

11. Others.

631.5: MAS at Check Out

MSOs/MILOBs/MLOs should report to Check-out Office KINSHASA or ENTEBBE seven days

before due date of check out with following papers.

1. Copy of the last three months’ attendance sheets.

2. Original PEF.
3. CTO/UN Leave Requests.

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4. Copy of Passport. (Stamped Pages)
5. Check Out Clearance Certificate from Bde/Sector
6. Last MOP (from Sector to Kinshasa/Entebbe)
7. Letter regarding non-receipt of Medal/Certificate.

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632: WELFARE

1. Welfare is part of the CMPO Branch responsibilities, and according to the internal CMPO
Charter of Duties, any query, suggestion or remark related to Welfare is to be addressed to CMPO-
MPO 2, who is representing the Military in the HQ Welfare Committee.

2. It should be understood that the budget assigned to Welfare for Troops is directly paid to the
Troop Contributing Countries, and for this reason Contingents CANNOT request additional funds
for Welfare purposes.

3. What is currently available?

a. Mail. There is a Mail service sponsored by UN allowing every man to get in touch
with his relatives via mail. (Refer to Chapter 638 for further details regarding mail).

b. Compassionate Grounds. By following the procedure stated in Chapter 641/607

UN will sponsor the Compassionate Grounds in different manners.

c. Daily Allowance. There is an amount of money paid by UN to every contingent

member on a daily bases. This money should be claimed for every Contingent directly to
CMPO Branch with attention to CMPO-MPC 3. Refer to Chapter 606 for details.

d. Recreational Allowance. Every six months of duty, each Contingent Member is

entitled to claim this Allowance. Refer to Chapter 641.

e. Recreational Gatherings. Organizing Recreational Gatherings is allowed within

UN installations as long as what is already regulated in Chapter 608 is accomplished.

f. UN Flights. All the UN flights are available for recreational purposes, the priority
goes to duty- related movements.

g. Recreational Trips. It is permitted to organize Recreational Trips within the

Contingents.

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633: ADMINISTRATION OF MAIL/ NOTES/ REPORTS

1. General. In the light of annual rotations all branches dealing with reports, notes and mails should
be aware that most of these documents might have a long-term impact, need to be registered and
archived. Therefore:
2. Standard Operational Procedures (SOP). Issuing SOPs regarding military personnel matters
(SOP 600) is the task of CMPO Office. All SOPs should be living documents and as close as
possible related to the current situation, therefore updated regularly. Before using SOPs as
reference and guidelines they are approved and authorized for use and distribution at all
concerned hierarchical levels. Once this is done SOPs should be accessible as “read only” on
every PC and in hardcopy version at every G1 Office.
3. Templates of documents. All templates of military personnel administration related documents
are originated at CMPO Branch. No changes are allowed. Suggestions for amendments are
always welcome and to be directed to CMPO-MPO 1.
4. Archives. Military personnel related issues are archived in hardcopy at two levels. The Sector
G1 keeps archive and backtrack of all important and sensitive correspondence and records
related to his Sector. CMPO keeps an overall record covering archive at MONUSCO HQ level
for 5 years.
5. IN / OUT Mail. In / Outgoing mail should be registered by every office in a way permitting fast
backtrack of important issues with reference towards subject, date of sending, addressees or
senders.
6. Lotus Notes / Faxes. The use of email and faxes between offices is always subordinated to
official notes, Administrative Circulars and SOPs.
7. Mail by pouch / dispatch. The use of this system with sealed and signed envelopes is preferable
for all sensitive or confidential matters except for those where processing speed is required. (e.g.
NOTICAS).

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634: OUTGOING / INCOMING REPORTS

1. Effective and responsive administrative control and the need to monitor manpower-related
matters throughout the chain of command, can only be achieved through the use of accurate
Reports and Returns from sectors, branches and units. Reports and returns, when handled
efficiently, should not place an excessive burden on those required to complete them. Personnel
Reports and Returns are therefore required from units and sectors in the field as well as internally
within MONUSCO HQ and externally by UN DPKO

2. Reports And Returns

a. Internal. Internal Reports and Returns are required from all sectors, branches and
units.

b. External. UN HQ requires personnel returns on a monthly basis to be submitted to the

USG/DPKO and Director FALD.

c. Day by day IN

(1) DSR (Daily Strength Report) from each Contingent (Troops)

(2) DSR from each G1 (Military Staff Offrs & MILOBs)

(3) Travel Unit – (Arrivals and Departures)

(4) BIO Data for new arrivals

d. Weekly IN DSR from each G1 (Military Staff Offrs & MILOBs)

e. Monthly IN

(1) Monthly Force Medical Officer Report – Hospitalizations

(2) Monthly Attendance Sheets (MAS)

f. Day-by-Day OUT. DSR from CMPO to UN DPKO

g. Weekly OUT. NIL

h. Monthly OUT

(1) OPPBA from CMPO to UN DPKO (Troop Strength Analysis)

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 (2) Mission Report from CMPO to UN DPKO ( Key Positions)

(3) Posting orders

i. Permanently

(1) PEFs - Recommendation for MONUSCO awards

(2) Claims – NOTICAS - Leave and CTO requests – Extensions etc.

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635: NOTE VERBALE

1. General. Issuance of a Note Verbale to all MONUSCO Staff for VISA/travel purposes outside
DRC remained in practice till the recent past. However, MONUSCO Administration has now
decided that issuance of Note Verbale for travel purposes will be granted for MONUSCO related
official travel only.
2. Seeking VISA from Embassies and sorting out immigration formalities remains exclusively a
personal responsibility of the concerned individual. However, MONUSCO Administration has
entrusted CMPO Branch to issue a suitable document with the caption ‘TO WHOM IT MAY
CONCERN’ OR ‘A QUI DE DROIT’ to facilitate MONUSCO Military Staff in procurement of
VISA for their intended private travels. In no terms this document will be taken or treated as a
substitute to Note Verbal for travels (which is a more formal and authenticated official document
issued by Travel Unit of MONUSCO).
3. ‘TO WHOM IT MAY CONCERN’ OR ‘A QUI DE DROIT’ Certification Note will primarily be
issued with a view to establish/certify that a particular Military Staff is serving on the strength of
MONUSCO for a specific period of time.
4. Aim : To lay down guidelines for issuance of Certification Note to MONUSCO Military Staff in
order to facilitate VISA procurement and sorting out other immigration formalities with
Embassies for their private travels outside DRC.
5. Value of the document/Certificate : Though not equated with formal Note Verbale for travel
purposes, CMPO Certificate of ‘TO WHOM IT MAY CONCERN’ OR ‘A QUI DE DROIT’
will be treated as official certification. However, its acceptance by foreign Embassies is at their
discretion. Being an official certification, the document is not to be tempered with.
6. Counterfeits or any other related abuse will be considered as an offence and will attract severe
disciplinary action to the affected person.
7. Establishing Credibility of Certification.: An increasing number of Embassies/Diplomatic
missions in DRC are showing their inability to cope with the VISA requests from MONUSCO
Military and civil staff. This necessitates that “Certification Note be issued to deserving cases
only”.
8. Force HQ’s Position: Issuance of ‘Certification Note’ for the purposes of private travel outside
DRC is a ‘privilege and not a right’. Therefore, CMPO Branch or its delegated authorities retain
absolute rights of issuance of this official document.

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9. Guidelines on Issuance of Certification Note
a. Issuing Authority. With effect from 01 May 05 the above mentioned Certification
Note to all military personnel, less contingent staff, will be issued by the CMPO Branch.
b. Entitled Individuals
(1) Military Staff to include Experts on Mission, MILOBs, MSOs and MLOS.
(2). Certification Note will not be issued for family members except where one is
by UN in a definite capacity.
c. Issuance of Certification Note for Contingent Staff. Respective G1s of Bde/Sector
HQs are authorized to issue Certification Notes for Contingent staff. The Certification Note
to the contingent staff will only be issued when accompanied by the letter of request from the
concerned Contingent Commander.
d. Request Procedure for Military Staff Other than Contingent
(1) Desirous Military Staff as entitled in para 6b above will apply to CMPO
Branch (MPO2) through respective Bde/Sector HQ, at least 15 calendar days in
advance of the date of issuance of the Certification Note. This will allow necessary
processing time at CMPO Branch.
(2) At CMPO Branch all such requests will be addressed to MPO2 and copied to
CMPO and DCMPO.
(3) Following information will be provided to CMPO Branch while making the
request:
(a) MO/ID Number, with a copy of MONUSCO ID Card.
(b) Full name and country.
(c) A copy of valid official passport.
(d) Travel itinerary with tentative dates and overall period of travel.
(e) Copy of approved CTO/Leave from respective HQ.
e. Request Procedure for Contingent Staff
(1) Desirous contingent staff will apply to respective G1 of Bde/Sector HQ at
least of 15 calendar days in advance of the issuance of Certification Note.
(2) A letter of request will accompany all applications from Contingent
Commander of the individual.

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 (3) Provision of necessary information as mentioned in para 6 d (3) above
remains applicable to Contingent Staff.
f. Maintenance of Data Base CMPO Office will maintain database of such requests
for both categories of military staff
(1) Whereas for MILOBs/MSOs the data will be directly maintained by CMPO,
the data on the Contingent Staff will be sent to CMPO Office by each G-1 on
(2) the 1st working day of the month following the period covered in the previous
month.
g. Number of Countries Applied. Certification Note will be issued for maximum of
three countries at one time.
h. Frequency of Issue. ‘Certification Note’ will not be issued more than thrice to any
military staff during whole tenure of duty with MONUSCO. This includes the issue of
Certification Note at the termination of TOD.
i. Issuance of Certification Note at the End of TOD. Certification Note will only be
issued to extremely genuine cases two months prior to the end of TOD, subject to following
conditions:
(1) Production of a written approval/no objection by National Authorities duly
endorsed by respective Senior National Representative in MONUSCO, clearly
indicating that the officer is allowed to visit other countries before traveling to
home country at the end of his TOD with MONUSCO.
(3) A formal certificate signed by the individual (specimen attached) assuming
full responsibility for his/her traveling abroad, after having completed TOD
with MONUSCO, starting immediately after the check out date.
(4) Certification Note issued by MONUSCO will carry no legal value.
(5) MONUSCO bears no responsibility in case of a mishap to the individual while
traveling to other countries at the end of the TOD particularly in terms of
insurance/financial coverage and legal support.
j. Refusal of Certification Note
(1) Issuance of Certification Note can be rescinded at any time, particularly if
determined that it is not meant for its intended purpose, or the requested travel
is no longer possible.

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 (2) Suspicions of intending to use the Certification Note fraudulently to facilitate
illegal immigration will be brought to the attention of the higher authorities.
(3) Certification Note issuing authorities may selectively interview the applicants.
k. Validity of Certification Note. Certification Note will remain valid for a period of 30
days from the date of its issuance.
l. Countries for which Certification Note Can be Issued. The CMPO Branch will only
issue Certification Note for those countries, which have Embassies/VISAs Offices in DRC.
m. No Special Travel. No special travel will be made to Kinshasa for seeking
Certification Notes. Requests will be made through LOTUS NOTES with necessary
information.
9. A Certification Note is NOT a guarantee for receiving a visa as this is the prerogative of the
Embassies. Also it does NOT allow anyone to be absent from duty, especially where operational
requirements conflict with planned recreation of the individual.

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636: CHECKLIST FOR G1 PERSONNEL OFFR

1. The role of the G1 in the Sector HQ or in the Contingents is very important to achieve
correct, timely and a complete processing of all personnel related issues towards HQ MONUSCO
and more precisely CMPO and DMS.

2. Authority. As all Gs, G1 is in the first place an advisor to COS, Deputy Bde Cmdr and Bde
Cmdr. He informs, proposes and prepares all necessary administration related issues. He does not
approve or authorize.

3. Correct information. G1s are responsible to provide all military personnel, belonging to their
sector or contingent, with correct information related to personnel matters. Therefore they need a
permanent contact with CMPO.

4. SOP Personnel. This SOP 600 for Personnel should be their guideline throughout different
administrative matters and they are responsible that all official data will be updated and carried out
immediately. The SOP should soon be accessible on the net for all military to consult at all times.

5. First Filter. G1s are the first filter and control level within the chain of administration. Failure
to comply with this task will result in major problems at different levels, sometimes affecting the
Organization, sometimes affecting the individual’s rights and entitlements. Most of these situations
are not only embarrassing but also time-consuming and avoidable if a proper first check was carried
out.

6. Death Cases and Casualties. Especially in these very sensitive cases, G1s play an important
role as it is their task to complete the NOTICAS and inform CMPO within the shortest timeframe
possible. All cases that might possibly result in claims for reimbursement should be reported. All
related documents should be archived in an easy to recover filing system for later reference and these
documents should be kept for at least FIVE years.

7. Hospitalizations. Also in this matter G1s are responsible for the follow-up of the
administration of the patients belonging to their Sector or Contingent. Therefore a close coordination
with the Medical Facilities should be established.

8. Medical Transfers. G1s should be aware of upcoming medical transfers from one medical
facility to another more specialized one. As it happens quite often that patients are transferred

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abroad, G1s have to make sure that the patient carries appropriate travel documents, vaccination
cards and national passport to avoid custom problems at his return.

9. Repatriations. Often a person is required to assist in check-out process and accompany the
repatriated one to his home country. This person should be perfectly briefed by G1s about his tasks
and entitlements related to a correct situation.

10. MOP. G1s are the first filters and have to check if the mission was duly approved, if the time
frame is relevant and all required documents are properly filled out and signed and this as well at
departure as at time of arrival. It should be automatic and imposed that every person leaving or
rejoining the Sector / Contingent passes through G1 Office. Please check the chapter about MOP for
more explanation.

11. MAS . Monthly attendance sheets are very important documents and should be checked
rigorously before further processing. Please check the chapter about MAS for more explanation.

12. DSR. Daily strength returns are often regarded to as just sending some numbers but as a
consequence often differ from the facts and figures at UN DPKO, thus resulting in audits and
recovery operations as individuals or even contingents are over- or under paid. G1s have to update
this strength EVERY day and send it with the appropriate template to CMPO NLT 1500 Hrs. To
check these figures G1 should at occasion leave their office and compare their figures with the
reality in the field.

13. PEF. Within the Sector, G1s should initiate an agenda that permits them to follow–up the
processing of PEFs within the Sector. They should remind all initiating Offrs that the outstanding
rating should be given only in exceptional cases, and that the correct template (with Nationality) is to
be used.

They should comply with the new PEF policy (Sep 04) and process about 95 % of all PEFs
completely in the Sector.

14. Leave / CTO. G1s are the first level to check whether the leave/CTO application is correct
and not abusing the imposed current policy. All leave/ CTO applications should pass through their
hands and being properly checked before sending to CMPO.

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15. Processing. Several documents are urgent ones (e.g NOTICAS) others are not (e.g. LEAVE)
and can be sent in bulk on weekly basis. This will facilitate follow-up, reduce cover pages and the
work of the next officer at CMPO Branch, processing these documents.

16. Medals / Medal parades. G1s are to inform in time CMPO Branch about upcoming parades in
the Sectors and keep a record of all UN Medals distributed to Staff Offrs and MILOBs in the Sector.

17. National Balance. G1s are the Sector Commander’s first advisors when it comes to respect
national balance within staff appointments. Sector/ Brigade Headquarters appointees must reflect
both Continental and National spread.

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637: MONUSCO MAIL & POUCH

Reference : CGS note 02 Nov 2004

1. General. MONUSCO has an internal and external mail and pouch system. To facilitate in-and
outgoing personal mail, a local postal address was established. However, due to the particular
situation in the DRC this service is not always guaranteed, as general strikes are quite regular.
Here are other mail services you can take advantage of for the time being.
2. Via Diplomatic Pouch from UNHQ: Letter and magazine only
"Full Name “

c/o MONUSCO - (Section/Unit/Location)

P.O.BOX 4653, Grand Central Station

New York, NY 10163-4653 USA

3. Via Kampala, UGANDA (Private mails and small parcels forwarded to Kinshasa)
"Full Name “

c/o MONUSCO - (Section/Unit/Location)

P.O.BOX 1103

Kampala, UGANDA

4. Via DHL, TNT or UPS : All other personal items and parcels.
"Full Name

c/o MONUSCO - (Section/Unit/Location)

12, Avenue des Aviateurs, Kinshasa - Gombe

Democratic Republic of the Congo.

5. via Kinshasa DRC :

Do not use this address for private mails until further notice (due to

several long lasting strikes)

"Full Name

c/o MONUSCO - (Section/Unit/Location)

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BP 8811, Kinshasa

Democratic Republic of the Congo.

1. MONUSCO Diplomatic pouch - Rules and procedures.

a. Only for urgently needed health supplies not obtainable locally and certified
by UN Medical Officer.

b. A limited number of personal letters from staff in HQ in exceptional

circumstances where other mail services are unavailable.

c. Letter mail originating from field staff for forwarding from HQ through
United States Postal Services must bear the appropriate postage in UN stamps / US
dollar nominations only. Mail requiring additional postage will be returned to the
sender.

d. No food, clothing, etc, are permitted in Diplomatic MONUSCO pouch

2. MONUSCO Postal services for Contingents . Timely and regular dispatch of personal
mail is of utmost importance to the morale of personnel, since they spend long periods of
time in relative isolation, with limited means of communication with their families, relatives
and friends. Therefore MONUSCO has established the postal facilities as an integral part of
its Mission. Presently the system is fully operational but not all contingents are taking
advantage from this service. Military Observers and Staff Officers are not entitled to free
mail and therefore should never be included in the following arrangements.

3. Procedures for Contingents

a. Each troop member is entitled to 5 single letters each week.

b. The letters should be preceded by a listing of all eligible troop members for
final checking in Kinshasa.

c. The large envelope or bag containing all letters must be addressed to the
National Armed Forces focal point in the home country for internal distribution.

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d. General Services Section (GS) is responsible for the functioning of this
system having established a local office in each Sector to prepare and forward
outgoing mail to GS Kinshasa.

e. At predetermined times, on a specific day of a week, all mail should be

collected by the Contingent Post Official, placed in a post bag, sealed, addressed and
dispatched to the Sectors Post Office.

f. From there it will be sent to GS Kinshasa where upon receipt the Contingents
mails are forwarded, in an organized package, to their home countries via DHL.

g. No stamps are required for DRC internal movements but must be arranged
upon arrival in home country for internal mailing.

h. Supply Sections are to provide aerogramme “Free of Charge” on direct

request from the contingents.

i. The government of the troops concerned will bear charges relating to the
transportation of mail from the home country to the mission area.

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639: TROOP CONTRIBUTING COUNTRIES (TCCs)

Relevant References – Short overview

1. General information

a. Manual on Policies and Procedures Concerning Reimbursement and Control of

Contingent Owned Equipment of Troop Contributors Participating in Peacekeeping Missions
(COE Manual), 2002 Edition;

b. Disarmament, Demobilization and Reintegration of Ex-Combatants in a

Peacekeeping Environment: Principles and Guidelines, December 1999;

c. Command and Control of Military Components in the United Nations Peacekeeping

Operations, October 2001.

d. Guidelines on Levels of Ammunition for Peacekeeping Operations, Department of

Peacekeeping Operations, September 2002.

e. Guidelines to Troops Contribution Countries for Military Units in the United Nations
Organization Mission in the Democratic Republic of Congo (MONUSCO), dated June 2005.

2. General Mandate

a. Protect UN and co-located JMC personnel, facilities, installations and equipment;

b. Ensure the security and freedom of movement of its personnel.

c. Protect civilians under imminent threat of physical violence under Chapter VII of the
United Nations Charter.

d. The MONUSCO logistics support concept is based on the integration of UN-provided

and contingent-provided resources. UN-Owned Equipment (UNOE) will be combined with
Contingent-Owned Equipment (COE), together with the support of commercial contractors
as required, to support all the components of MONUSCO. The management and control of
these joint resources, in coordination with Military Force HQ, will be the responsibility of the
Chief of Integrated Support Services (CISS), who will report directly to Director of Mission
Support (DMS).

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3. Financial Authority. Only the MONUSCO DMS has the authority to commit UN financial
resources for any purpose. In particular, only the DMS has the authority to make contractual
arrangements for the use of local resources. The DMS may delegate this authority to the Chief
Procurement Officer. If a contingent requires contractual services, such as those listed below, its
Commanding Officer should forward his request to the DMS through the CISS, where it is to be
certified by a designated certifying officer before it can be formally requisitioned:

a. Accommodation

b. Petroleum, oil and lubricants (POL, including aviation fuels)

c. Fresh rations

d. Water supply

e. Equipment rental

f. Public service facilities

g. Civilian labor

h. Garbage disposal

i. Hair cutting

j. Shoe repair

k. Tailoring

l. Janitorial services

m. Laundry and dry cleaning

n. Transport of personnel and equipment

Note: Some of the services listed previously (such as hair cutting, shoe repair, tailoring, etc.) may
not be available in the forward areas. Contingents should be prepared to make proper arrangements.

4. Memorandum of Understanding (MOU)

a. Deployment of Military Contingents to Field Missions is normally accomplished on

the conclusion of a Memorandum of Understanding (MOU) between the United Nations and
the Troop Contributing Countries.(TCC)

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 b. Within these MOUs, the allowable privileges are provided as per Contingent.

5. Contingent Owned Equipment (COE)

a. The General Assembly, by resolution RES/50/222 of 11 April 1996, authorized the

implementation of new procedures for determining reimbursement to TCC for Contingent
Owned Equipment (COE).

b. Entitlement to these rates of reimbursement is contingent upon verification by the

United Nations that the material and services provided by the TCC meet the undertaking of
the TCC in its bilateral agreement with the United Nations for the provision of military
equipment and personnel to MONUSCO.

c. Each contingent's exact COE and self-sustainment requirements will be subject to

negotiation between the UN Secretariat and the troop-contributing Member State, with the
final agreement being ratified by both parties in the form of a contingent-specific
Memorandum of Understanding (MOU).

d. The arrangements will be made by the DMS for the requirements to be obtained
through the "Letter of Assist" (LOA) procedure in following situations:

(1) A special need arises, for essential items or services that are not available
from normal sources of supply.

(2) A contingent's home government is the only logical source of supply.

(3) Items or services required are not covered by a contingent's COE MOU.

e. This procedure is a contracting method by which the UN arranges for the provision
of special supplies or services by a Government, based on the issue of a numbered "Letter of
Assist" as authority.

f. The Office of Mission Support (OMS) at UNHQ, New York, has the authority to
issue LOAs. These are normally addressed to the Permanent Mission of the relevant Member
State to the United Nations Headquarters in New York. Invoices related to these supplies
and/or services must show the LOA number, to permit verification of receipt and thus
support the associated expenditure.

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 g. Contingents must therefore quote the full LOA reference in all correspondence on the
subject, including invoices and shipping information.

6. Deployment / Rotation / and Baggage Entitlement

a. Contingent equipment will only be moved on deployment to and on repatriation from

the Mission Area. The UN will arrange the movement of equipment from the Point of Entry
(POE) to the contingent's HQ camp in the area of operations. This movement is to be assisted
by the TCC providing drivers and operators of the COE.

b. During rotations, only personnel will be moved, the equipment will be passed from
the previous contingent to the new contingent. Personnel moving by air are limited to a
maximum of 45 kg of baggage and size not exceeding .3m3. This weight limit includes cabin
baggage, all other personal items and personal equipment (including personal weapon).

c. Contingent rotations will take place every six months for formed military units
(contingents).

7. Repatriation of a Contingent Member

There are three different categories of repatriations of Contingent Members. All Contingents/Units
should keep a database with statistics for each category.

a. Repatriation of an individual on compassionate grounds . In principle the UN will not

reimburse travel expenses. The government has to make the arrangements to provide a
replacement.

b. Repatriation on Disciplinary Grounds. The FC may recommend in writing the

repatriation of individuals on disciplinary grounds at the national governments expense. The
Contingent Commander has the authority to repatriate on disciplinary grounds, according to
the TCC’s own regulations and procedures.

c. Repatriation on Medical Grounds. Medical repatriation is a medical evacuation to the

patient's home country. This procedure will apply to all who are unlikely to be fit for duty in
30 days, or those requiring treatment not available in the Mission area. The FC, on the advise
of Force/Senior Medical Officer, may recommend in writing the repatriation of individuals
on medical grounds at the United Nations’ expense.

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640: LEAVE / SPECIAL LEAVE REGULATIONS FOR TCC

References
a. UN DPKO – Set of guideline SOP’s – 1991
b. Recommendations made by North Kivu Bde – Apr 2005
c. CMPO’s proposal for MONUSCO – Jun 2005

640.1: Leave entitlements for Troop Contributing Countries

1. Leave entitlements Being Military Contingents with MONUSCO,

there are specific provisions for leave.

a. Contingents are entitled a maximum of 2.5 working days a month for each
calendar month of service.
b. Everyone should be able to take his/her entitled leave in one go, allowing him/her to
travel around or home. This provision is mandatory for those who serve 6 months, but is also
strongly advised to those serving twelve months of service with MONUSCO.
c. Saturdays, Sundays and UN holidays which fall during this period of leave will not be
charged as leave. Only working days are counted as UN Leave.
d. Sick leave will not count against accrued leave entitlement.
e. Regardless of the day of arrival, 2.5 days will be entitled for the first month of
service. Consequently, no leave will be granted in the last month of service.
f. For Contingents rotating on a one year TOD, Leave must be taken between the
fourth and the tenth month of service. If operational and logistic situation allows it, the
individual may split his leave in a maximum of two periods.
g. For Contingents rotating on a six-month schedule, leave must be taken in one go
between the beginning of the second month and the end of the fifth month of service.
h. Thus, advance leave is authorized to enable the individual to go home or to travel
around. Advance leave will be given in function of the above-mentioned periods and
provisions.

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2. Special leave In exceptional circumstances, FC through CMPO may grant special
leave when an individual does not have any leave to his credit. He will NOT be paid with daily
allowance and no troop cost reimbursement will be made to the respective TCC during such leave.

3. Approving authority The availing of leave is basically a Unit Commanders Responsibility

while approval is always subject to the exigencies of UN Service. The Commanding Officer (CO) of
a unit deployed with a separate MOU (Memorandum of Understanding) is the approving authority
for all troops under his command.
By delegation, leave for Commanding Officer (CO) is approved by the Contingent Commander,
while leave for the Contingents Commander must be approved by the FC or delegated Brigade/
Sector Commander.

4. Restrictions
a. Leave may never exceed 45 calendar days
at once for a one-year TOD. This allows a soldier to use his whole entitlement in one go.
b. Leave may never exceed 25 calendar days
at once for a six-month TOD. This allows a soldier to use his whole entitlement in one go.
c. At all times 70 % of total strength of the
Contingent/ Sub Unit must remain operational.
d. At all times qualified personnel must occupy key positions.
e. Leave OUTSIDE the Mission Area starts
and ends when the passport of the individual is stamped by border police at one of the
International Airports (Kinshasa, Entebbe, Kigali,) within the Mission Area.
f. Travel time between duty station and one
of the above-mentioned international airports will not be charged as leave if the individual
uses the last available UN flight to catch up with the first international flight and vice versa.
g. Therefore transit period in these cities is
strictly limited to the above-mentioned general rule and may never exceed two days.(48
Hours)

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 h. Leave INSIDE the Mission Area starts
from leaving the duty station and ends at return of the duty station. (48 Hrs travel time is
NOT applicable in this case).

i. Max ONE leave period during a tour of duty of six months.

j. Max TWO leave periods during a tour of duty of twelve months.
k. Any balance of unused leave will expire automatically at time of rotation.

5. General Remarks :
a. The place where leave is spend, is left at the discretion
of the member concerned, except when restrictions have been made by FC / CMPO.
b. In MONUSCO, leave of a contingent is quite often
related and/or restricted to the location of the Unit and the availability of transport means.
c. Obtaining travel documents, visa, permits etc is the
responsibility of the member concerned. He/ she is also responsible for ensuring that he/ she
does not overstay his/ her leave period.
d. All expenses related to a leave period are for the individual without exception.
e. If an individual decides to stay in the DRC during his
leave, he may use MOPs to travel around. He should carefully plan his trip and overnight
stays as much as possible in the vicinity of other UN deployments. He should leave his
itinerary, phone and contact addresses at his unit and if necessary inform himself about the
security situation in the area in the nearest UN position around.

640.2: Rest & Recreation Allowance

Contingent Members are paid a rest and recreation allowance. This is paid on a “per diem” basis of $
10.50 up to a maximum of fifteen days for a six-month period. If a member is extended in service for
six months, he/she qualifies for a second allowance.

640.3: Involuntary Absence

Except for obvious non-availability or serious delays of UN or international flights due to technical
problems or other plausible unforeseen, the individual is liable for extended absence.

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If unable, due to circumstances beyond his control, to return to his original place of duty prior to the
expiration of his leave, the member shall report to the nearest UN Unit or UN agency in order to
request them to inform the Mission.
On return, he must submit proof, including medical certificate if applicable.
640.4: Leave periods in Rwanda, Burundi and Uganda

1. Responsibilities
a. The Contingent Cmdr/ CO is fully responsible to adhere
to the following guidelines when planning leave periods for his men.
b. The party going on leave shall invariably be sent under
the command of an Officer /JCO who shall be responsible for discipline, logistics and safety
of the party.
c. Presence of formed MONUSCO Troops in Rwanda,
Uganda or Burundi,- even when on leave,- has to be cleared by MONUSCO’s Legal Office
well in advance, as cities in these countries are only considered Mission Area for liaison and
logistics purposes.
d. The Officer/JCO shall carry a written clearance during the whole leave period.
e. The Officer/JCO shall perfectly know how to call for
MEDEVAC and where to find the nearest evacuation post during the whole leave period.

2. Communications and Logistics

a. If the party on leave is visiting Rwanda, Burundi and/or
Uganda, the Officer/ JCO accompanying will be in communication with the Contingent Staff
through HF set/ mobile phone.
b. The Officer/JCO shall carry as well contact numbers of
MONUSCO’s Offices at Kigali, Entebbe, Kampala, Lubumbashi etc, - the area the party is
visiting.
c. Sufficient MRE or take away meals, water and
adequate first aid boxes, mosquito repellant etc are to be carried by parties on leave in
Rwanda, Burundi and Uganda.

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 d. The route shall be planned by the Officer/JCO and
should be approved from the Contingent Cmdr well in advance before the move.

3. Mode of Travel
a. MONUSCO Tpt by road with COE Vehicle
b. MONUSCO Tpt by UN Flights

4. Traveling by road
a. Optimum use of means of transport must be ensured.
b. Authorization by DMS or delegated RAO for each COE
Vehicle, crossing the border of the DRC.
c. Number of vehicles must be pre-decided and all
properly insured, NOT only for the DRC, but also a valid insurance for all countries planned
to visit.
d. One mechanic in each convoy is strongly advised.
e. Sufficient spare-parts, oil, fuel to respond to eventual vehicle breakdown.
f. Cost for POL (Petrol, oil, lubricants) during leave trips
has to be recovered from the respective Contingents. All miles/ Kilometers will be properly
registered, before and after returning.

5. Traveling by UN Flights
a. Prior authorization by DMS or delegated RAO for every “leave” flight.
b. MONUSCO Personnel flying on duty has ABSOLUTE priority over Military on
leave.
c. Depending on destination, only small parties of 4 or 5
(Offr/JCO/OR) may be sent by UN Aircraft.
d. MOP personally approved by Contingent Cmdr,
forwarded to RAO along with a separate LOTUS Mail, giving out the proposal and purpose
of visit / recreational or UN Leave trip.

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 e. MOP may be raised on the name of the party Cmdr
attaching a nominal roll of other persons accompanying him.

6. Violation Any violation of these guidelines shall be at the risk and expense of the person
violating these instructions. Therefore NO move will be made before the requesting party from
respective DMS, ROA and Legal Office receives ALL authorizations

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641: R & R (REST AND RECREATION) REGULATIONS FOR TCC

References
a. UN DPKO – Set of guideline SOP’s – 1991
b. MONUSCO old SOP 600

641.1: R & R Entitlements

1. Purpose The purpose of R & R is to maintain and improve morale, and to enable
personnel to learn about the history and geography of the Mission Area. It is understood that NOT
all Units, due to their location in the DRC have the same opportunities. Being Military Contingents
with MONUSCO, there are specific provisions for R & R.

a. Contingent members are entitled to participate in a

maximum of 120 Hrs R & R (five working days) during their six months TOD.
b. These R & R hours are NOT charged as leave.
c. R & R can be spent in half days, full days or two periods of maximum 60 Hrs.
d. R & R activities may be organized by the Contingent during the whole TOD. In the
first and last 14 days of a TOD, a Contingent member shall not participate in R & R
activities.
e. Take away meals and lunch packets can be organized by the Contingent.
f. COE Vehicles, properly insured, may be used for R & R at the discretion of CO.
g. Eventually, UN buses may be requested through the nearest UN Transport Section.
h. UN flights may be used, put it is clearly understood that
a person on R & R has last priority. Cancellation of flight or no seat available is at risk of the
Contingent Member.

2. Restrictions for R & R

a. Due to safety reasons R & R trips should be properly
organized and planned well in advance by each contingent (Destination, Contact addresses,
itinerary, medical support etc.)

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b. All R & R activities must be approved prior to
departure by respective Bde Cmdr / RAO.

c. All R & R trips are permanently under control of an

appointed Officer/JCO who is responsible for conduct and discipline.
d. This Officer/JCO has contact with his Unit by HF radio and/or cellular phone.
e. Depending on security situation and availability of
good connections, FC MONUSCO may authorize short R & R periods to Brazzaville,
Bujumbura, Kigali, Entebbe….. (This list is NOT exhaustive).
f. Under NO circumstance can R & R be used to start or extend a leave period.
g. All R & R expenses (except transportation) are to be
borne by the Contingent or participants.
h. R & R periods start at arrival at destination and finish
when leaving the location. Thus travel time is not included.
i. Uniform or civilian dress may be worn as designated by the CO.
j. At no stage, the units operational strength will be below 70 %
k. When the security or operational situation demands so,
Force Commander MONUSCO can impose following restrictions for R & R :

a. R & R periods are cancelled until further notice.

b. R & R is strictly limited to the Mission Area (DRC) until further notice.
c. R & R to a specific location is NO longer permitted until further notice.
d. R & R party should be able to rejoin the Contingent within 4 (FOUR) Hrs.
e. R & R activities are only permitted inside a secured perimeter.

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642: RESIDENTIAL SECURITY CLAIMS

References
a. MONUSCO Information Circular 2009/72 dated 29 December 2009
b. MONUSCO Security Web page

642.1: Residential Security Standards

1. Documentation These documents provide guidance on how to acquire the services of
security guards and reimbursement for these services, as well as the installation of alarm systems,
bars on doors and windows and locks.
2. Responsibility. It is the individual’s responsibility to implement the
residential security measures and to ensure a minimum level of protection.
3. Blind Take over. In fact, most Staff Officers and MILOBs take over the
accommodation occupied by their predecessor, thus assuming that it meets all security requirements.
Please note: “ It is not enough to say you are living in a safe zone !”
4. Recommendations The following steps are strongly recommended and
failure to comply might lead to rejection of submitted claims in case of serious riots and looting of
residences.
Therefore, all Staff Officers and MILOBs should prior to choose a residence:

a. Check SAFE and NO SAFE zones for your Area with the Security Office.
b. Invite Security to do a security evaluation of your residence.
c. Based on their recommendations, install the necessary improvements.
d. Invite Security again to check the final result and become Security “cleared”.
e. Submit your Residential Security Claim through your G1 to CMPO for further processing.
f. The template can be downloaded from http://MONUSCO-intranet/Security/

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5. Additional Recommendations Furthermore, all Staff Officers and MILOBs should:
a. Know the zone they are living in and contact Security for information on the zone
warden, mustering points, evacuation roads/points.
b. Meet the zone warden and carry out a reconnaissance of the above-mentioned points
and roads.
c. Get ASAP a TRUNKING radio and know how it works.
d. Know the channels and call signs to use.
e. Respond to general Security Radio Checks whenever scheduled.
f. Visit Security’s Web page http://MONUSCO-intranet/Security/ where you can find
all relevant information and latest security assessments.
g. Attend periodically scheduled Security meetings.

642.2: Standard Residential Security Entitlements.

1. Restrictions
a. Only AFTER Security evaluation and clearance by the MONUSCO Security Officer.
b. Only ONCE for each accommodation.
c. Shared accommodation – ONLY one Staff member can claim.
d. Use of recognized Security Company – list available through MONUSCO Security
Section.
e. Only ONE reimbursement during TOD, except for the costs of Security Guards.
2. Security Guards
a. Cost of one Security guard 24/24 Hrs.
b. Max cost 500 USD/ Month/ Guard
3. Alarm Systems
a. One time installation cost of MAX 150 USD.
b. Monthly MAX 100 USD.
4. Halogen Projectors
a. One time installation cost of MAX 200 USD.

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5. Generator, Generator + Inverter, Solar Panel Installation
a. One time installation cost of MAX 800 USD
6. Metallic windows, doors, bars etc.
a. One time installation cost of Max 1000 USD
7. Razor, barbed wire
a. One time cost of Max 200 USD

642.3: Reimbursement

1. How to claim for reimbursement ?

a. Procedure through MONUSCO Security must be followed correctly.
b. F 10 Claim
c. Residential Security Allowance Claim Form
d. Copy of lease/rental agreement
e. Copy of agreement with respective accredited Security Company
f. Proof of payment.
g. Signed statement Security Officer and all original bills for works/ gadgets/ equipment
conducted. Name of purchaser and serial numbers, make and type have to be mentioned
whenever applicable.
2. How much will I be reimbursed ? Currently reimbursements vary from 80 to 100 %
See MONUSCO Adm Circular No 2005/013 from Director of Administration. See Web page
Security– Residential Security Claims.

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643: ID CARDS,

1. General: The purpose of the MONUSCO ID card is to identify Military Personnel as a

member of MONUSCO
The MONUSCO ID card is the only identification a military member of MONUSCO requires to
travel within the host country for relevant official and private purposes, and, as such, great care
should be taken to prevent its loss, theft or duplication.

2. Control of ID Cards: The Director of Mission Support (DMS) has full responsibility
for all matters relating to ID cards . It is imperative that both the DMS and the Force Commander
MONUSCO impress on all civilian and military personnel under their command the importance of
safeguarding their ID cards to prevent loss, theft or duplication.

3. Presentation of ID Cards: All members of MONUSCO MUST carry their ID cards with
them at all times. The ID card must be clearly displayed at all times while in MONUSCO
Headquarters and all other MONUSCO premises. All holders of MONUSCO ID cards must show
their cards for examination whenever requested to do so by:

g. MONUSCO Military PoliceMONUSCO Security Officers

h. Local officials acting within the scope of their official capacity. (e.g. Police, Customs
at Ndjili Airport…)
i. Any member of the Mission performing authorized guard or security functions at
MONUSCOs premises.
c. Any official acting under the authority of the Force Commander (FC), DMS or other
relevant competent authority in the Mission.
MONUSCO ID cards should never be surrendered voluntarily to any non-UN personnel. ID cards
may only be surrendered to UN/MONUSCO personnel acting in their official capacity.

4. Procedure for Obtaining ID Cards: MONUSCO Security Section operates a secure

computerized ID card system and separate photographs are no longer required. All military

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personnel to be issued with an ID card must present themselves in person in order to be issued with a
MONUSCO ID card.

5 Military Personnel Arriving as a Group: Before each rotation flight the units G1
or Personnel Officer will advise the respective Military Administration (G1 Brigade HQ) of the
number of personnel arriving on that particular flight and prepare the UN ID request forms. A copy
of the flight manifest will be attached to the request.

6. Personnel Arriving Individually: Military personnel arriving individually, for

example HQ Staff Officers, will be issued with an ID card within 24 hours of arrival. The individual
will have to report to MONUSCO Headquarters Kinshasa.
MONUSCO Security Section will issue and the ID card after approval of the individuals request for
UN ID by CMPO.

7 Renewal of ID Cards: If an ID card becomes invalid due to changes in the particulars

or expiration date resulting from an extension of tour of duty, a new ID card must be prepared.
After extension has been officially approved, the individual submits a request for UN ID “ Renewal
of ID Card” duly signed by CMPO or his delegated officer (e.g. G1 Bde). He presents himself again
at the Security Section and receives a new ID card.
In these cases the serial number will remain the same. Please note that a renewal of driver’s permit
must be carried out as well.
8. Loss of ID Card: In the event of the loss of an ID card the following procedure must be
observed:
a. Immediately upon discovery, the loss of an ID card must be reported to his/her unit
by the individual concerned with a statement of the circumstances under which the
loss occurred.
b. The unit will then report the loss to the MP and CMPO.
c. The report of the circumstances surrounding the loss of the ID card will be forwarded
to the CMPO with the details of the disciplinary action, if any, taken against the
individual. Thereafter, a new ID card with a new serial number will be issued.

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 d. Should the original ID card be found, the replacement must be returned to the CMPO
and destroyed.

9. Return of ID Card after Completion of MONUSCO Service: Upon completion of

service with MONUSCO, the ID card will be cut by a representative of the Security Office.

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