ANI Research Report AY 2018-2019 TOURISM MANAGEMENT TOURISM AND HOSPITALITY MANAGEMENT INSTITUTE Agro-tourism Practices of Costales Nature Farms: A Basis for ISO 9001:2015, Accreditation Researcheris: Miradehl Janell G. Sagnit, Ma. Paula T. Borce, Marvin Joseph H. Dela Cerna, and Cheryl Ann C. Maigler Adviser: Assoc. Prof. Lorenzo B. Isla Nature Farms (CNF) in terms of customer focus, leadership. and continual improvement, {as basis for ISO 9001:2015 accreditation: determined the services of CNF that adhere to the selected ISO 9001:2015 principles: and recommended possible solutions for the ISO 9001:2015 accreditation of CNF. This study used sequential exploratory design, thematic analysis, interview guides and observation checklist to gather the information needed for this study. The manager. receptionist, tour guide. post-harvest staff, and accountant of CNF were the participants and key informants interviewed. The researchers reviewed documents available in CNF for ISO 9001:2015 accreditation, Ts study determined the agro-tourism practices in the selected services of Costales Findings showed that generally, CNF cannot be considered as potential ISO 9001:2015 accredited. The data gathered, however, can be used to enrich the knowledge and understanding about the ISO accreditation. Correspondlingly. the study can help CNF to adapt realistic insights of their clientele to help them on ISO 9001:2015 accreditation and to improve their service features. Based on the results, the researchers forwarded recommendations for CNF. Department of Tourism, future customers, and Tourism students. Lastly. CNF should prioritize the requirements and the standards to be met for ISO 9001:2015 accreditation. Keywords: agro-tourism, customer focus, leadership, continual improvement Coastal Tourism Programs of Laiya, San Juan, Batangas: An Assessment Researcher/s: Joanna Vette C. Barros, Lorraine P. Colinares, and Andrea Beatriz R. Parilla Adviser: Ms. Jenette C. Pangilinan ‘opportunities to communities and contributes to the social, economic and environmental, development of a coastal area. With this constructive recreational pursuit and strong interest from the public, itis reasonable that programs aiming to preserve the coastal area be assessed. Tz study identified the importance of coastal tourism to the country as it provides job This study assessed the different coastal tourism programs implemented by the local government: identified the challenges and opportunities faced by beach resort operators. locals, and local government, as well as, the environmental effects. For this qualitative study, nine participants from the locals, beach resorts, and the local government were interviewed ‘The findings, which were thematically analyzed, showed that coastal tourism provided support for protected areas: and, as a source of revenue, it optimized economic and social sustainability. The challenges the programs encountered included the attitude of the locals in 127Research Department COLEGIO DE SAN JUAN DE LETRAN CALAMBA complying with the policies and ordinances. and the lack of visible manifestations for environmental protection against pollution brought by industrialization. The results suggested the need for more efforts to improve the social, economic and environmental relationship in the area, and that the environment and natural resources should be taken care of to avoid overcrowding and pollution. ‘Keywords: coastal tourism, economic and social sustainabiliy, ordinances, assessment Assessment on Implementation and Compliance of Safety Procedures in Laresio Lakeside Resort and Spa Researcheris: Lieselle A. Carpio, Jessa D. Capesonda, and Laelia Sanderiana M. Samson Adviser: Prof. Jhonnel J. Abalajon afety and security are important in the overall tourist experience which ensure the preparedness and prevention of loss and danger to human life and properties, This study determined the implementation and compliance of Laresio Lakeside Resort and Spa to safety procedures and standard operation procedures, and the management's safety practices. The general manager and the researchers were the participants of the study. Weighted mean was used to analyze and measure the level of implementation and compliance of the resort and spa to SPSOP. This descriptive qualitative research adapted the questionnaires from Philippine Safety Requirements Compliance and from the Safety and Health Audit Tool from Occupational Safety and Health Authority. The overall assessment revealed that Laresio Lakeside Resort and Spa was implementing the safety procedure with minor deficiencies and partially complied with the selected Philippine safety requirements. ‘The researchers recommended a realignment of the safety procedures of LLRS on the number of employees and the safety standards mandated by the Philippine Safety Requirements. Keywords: safety procedures, implementation, compliance, standard operating procedures, Laresio Lakeside Resort and Spa Tourism in a Post-Millennial Context: The Effectiveness of Social Media as a Tool in Promoting Responsible Tourism Awareness Among Letran—Calamba Students Researcher's: Ivan Joshua P. Mendoza, Angelo Miguel M. Paguyo, and Ronn Keister M. Rulloda Adviser: Mr. dhonnel J. Abalajon about responsible tourism. Randomly selected students from SHS and College in Letran~ Calamba were the respondents of the study. Different tools were used in interpreting data, namely, descriptive statistical tools, specifically. weighted mean, frequency, and percentage. Tz study determined the effectiveness of social media as a tool in promoting awareness Social media immensely influences the hospitality industry. Sustainable tourism development will gain popularity and strength by promoting and utilizing different creative 128