Guidance for Exam 2.

Topics for exam 2 “Managing Change”:

- Communication during changes

Shaping Implementation Strategies: Economic and OD (Chapter 14, Hayes)

- Economic Strategies
- Organizational Development (OD)
- Combined Strategies
- Situational Variables
- Impact of situational variables: Collaborative vs Directive

Planning change implementation, Awakishi diagram (tool), Critical Path analysis (Ch. 15,
Hayes)

- Plan for Change (main activities for planning)

- Transition manager: being a transition manager

- Identify what needs to be done: Awakishi diagram, how to draw, how to discuss all the
categories

- Produce an implementation plan with clear targets & goals which can indicate progress
and reveal problems (understanding of using the matrix)

- Use multiple and consistent leverage points for change: What is the Multiple Leverage
Points

- Schedule activities: Critical Path analysis

- Ensure that adequate resources are allocated to the change and that balance is maintained
between keeping the organization running and implementing changes necessary to move
to the desired future state

- Implement reward systems that encourage change

- Develop feedback mechanisms: Constructive feedback (what and how)

Types of Interventions (Ch. 16, Hayes)

Understanding all Types of Interventions & Selecting Interventions:

- Human Process Interventions
- Technostructural Interventions
 - Human Resource Management Interventions
- Strategic Interventions
How to choose intervention type: Three dimensional model: based on Diagnosed Issue, Level
and Depth

Classification of interventions (development of the theory)

- Type of the interventions