WHAT'S NEW | PUBLIC

Document Version: 2.0 – 2019-06-05

What's New in Remote Support Platform 3.2 for

SAP Business One
© 2019 SAP SE or an SAP affiliate company. All rights reserved.

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Content

1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

3 Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

4 Usability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

What's New in Remote Support Platform 3.2 for SAP Business One
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Document History

The following table provides an overview of the most important document changes.

Version Date Description

1.0 2015-09-24 First version

2.0 2019-06-05 Enhancements in RSP 3.2 PL01 till PL15 are added.

What's New in Remote Support Platform 3.2 for SAP Business One
Document History PUBLIC 3
1 Introduction

This document briefly describes the major functional enhancements and modifications implemented in release
3.2 of the remote support platform for SAP Business One (RSP), which includes the following components:

● The remote support platform for SAP Business One

You can use the remote support platform to protect an SAP Business One installation by monitoring
customers’ environments and providing automated and remote support. By reducing the amount of time
required to identify and resolve potential issues, the remote support platform for SAP Business One
minimizes disruptions of business processes and databases.
As of version 3.2, the healing tasks are supported also for SAP Business One, version for SAP HANA
databases. Should healing tasks be necessary, they will be delivered.
● The remote support platform studio for SAP Business One
Partners can use the remote support platform studio to develop support tasks, deliver tasks to customers,
and manage tasks for different customer installations.
As of version 3.2, the remote support platform studio also enables partners to remotely manage SAP tasks
delivered to customers' RSPs.

Version 3.2 of the remote support platform is included in the SAP Business One 9.3 product DVD, or is
downloadable as a separate package.

For more information about the remote support platform, see the landing page for the remote support platform
in the SAP Spport Portal (for customers) or on the SAPPartnerEgde.com at https://
partneredge.sap.com/en/products/business-one/support/rsp.html (for partners only).

 Note

For the most up-to-date information, see SAP Note 2215378 . This is a collective, central SAP Note for
the remote support platform 3.2.

To access SAP Notes:

1. Launch the Support Launchpad for SAP Business One .

2. Choose What are you looking for? SAP Notes .

What's New in Remote Support Platform 3.2 for SAP Business One
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2 Configuration

Configuration

Feature Description

Copy and paste in all Copy and paste function in all Password fields is enabled. See SAP Note 2605266
Password fields

Communication with the new To communicate with the new SAP backend (for example, to retrieve tasks and upload tasks
SAP backend via a technical results), a technical S-User with Technical Data Transfer authorization must be configured in
user the RSP ( Configuration Channels SAP Channel ).

This new technical user brings benefits such as:

● Enhanced security, as it is designed for data transfer only.

● Minimized maintenance effort, as the password does not need to be changed as often.

 Note
Partners can request a technical S-User for their customers in their partner dash­
board, or customers can request it for themselves.

For instructions on how to request the technical S-User please refer to SAP Note
2063077 .

 Note
Please enable the technical user at least 3 days before you plan to upgrade an ex­
isting RSP installation to RSP 3.2 or install RSP 3.2 for the first time.

 Note
Partner or customer S-Users can no longer be used for RSP customer installation.

What's New in Remote Support Platform 3.2 for SAP Business One
Configuration PUBLIC 5
Feature Description

System Landscape Directory
(SLD) Connection Configura­
tion
Version 3.2 of the remote support platform enables SLD configuration.
When configuring SLD, you should first select the Synchronize Company Database
Information from System Landscape Directory checkbox and then provide the SLD address,
user name and password.

When the SLD connection is configured, company database landscape information is

loaded automatically from the SLD to the RSP.

This new ability reduces maintenance efforts, as landscape changes made in SLD on cus­
tomer sites are automatically replicated to RSP.

 Note
The SLD connection must be configured as a prerequisite for enabling HANA databases
backup via the RSP.

What's New in Remote Support Platform 3.2 for SAP Business One
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3 Tasks

Tasks

Feature Description

Schema Consistency Check RSP Task 2315090 performs SAP HANA schema consistency checks described in SAP Note
enforcement during Instance 2116157 .
Backup scheduling
You can choose to run the task on productive databases only.

You can choose to get email notification about status changes.

RSP Healing Tasks for SAP RSP 3.2 enables the execution of healing tasks for SAP HANA databases.
HANA databases

Schedule regular backups of RSP 3.2 enables scheduling regular full Instance backups of SAP HANA databases and dele­
SAP HANA database tes old backups automatically. For more information, see SAP Note 2121486 .

 Note
The SLD connection must be configured as a prerequisite for enabling backup of SAP
HANA databases via the RSP.

Manage SAP RSP tasks in In RSP Studio, partners can approve/decline SAP RSP tasks for example, patching down­
RSP Studio load tasks, and adjust their schedule for their customers (this feature was formerly possible
through the RSP Remote Console application).

1. Set the partner channel correctly and enable the Allow Remote Management option in

the RSP agent ( Configuration Channels Partner Channel and also in SAP
Channel).
2. Log on to the Remote Support Platform Studio for SAP Business One and select the
SAP Tasks tab.

For more information about managing SAP RSP tasks in RSP Studio, see the document
Working with the Remote Support Platform Studio for SAP Business One, located in the Help
menu of RSP Studio.

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4 Usability
Feature
Book a GoToAssist Service
for all your SAP Business
One customers
Submitting the Embedded
Incident Management Report instantly record a problem inside SAP Business One Client and submit the report via RSP.
Simplified Content Upload
Request
New self-service feature to
unlock a Technical User
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Description
By using your partner S-user and password, you are be able to book a GoToAssist service in
a few minutes for all your customers. See SAP Note 2630322 .
Watch this video to learn how to book a GoToAssist service in remote support platform
for SAP Business One.
New Embedded Incident Management feature delivered in SAP Business One 9.3 PL03 to
Watch the Embedded Incident Management video for details.
A simplified Content Upload Request is supported, which allows an easy database upload
for both MSSQL and SAP HANA, as well as a simple transfer to SAP of recorded sessions
done with GoToAssist. For example, there is no longer any need to email the Content Upload
Request and encryption key. See SAP Note 2448164 .
In the Support Launchpad for SAP Business One , use the new self-service feature within
the Technical Users application to check the status of your customer’s Technical Users and
unlock a user directly if required. See SAP Note 2414424 .
What's New in Remote Support Platform 3.2 for SAP Business One
Usability
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