TPRD 260 - PRODUCTS AND RESERVATIONS FUNDAMENTALS

Case Study # 3 20%

For the scenarios below, using your GDS and notebook only, you will have 110 minutes
to research flights, hotel, and car options. Please answer the questions below and
provide a screen shot of your flights, hotel screen with rates, and car screen with
rates.
Make sure you include the currency where applicable.
Scenario
A client, Mark Todd Markson, is going on a trip on July 10-15, 2024. He is going to
Calgary to attend the Calgary Stampede. Here are the details:
 Toronto to Calgary
 Outbound depart 8:00am; Return depart 2:00pm
 Cell phone: 403 284 8455
 Email: mark_m@live.ca
 DOB: 23FEB72
 FOP: debit
 Preferred airline: WestJet
 Client emailed to make reservation
 Hotel: prefers Hyatt hotels
 Hotel: he would like to be within 2km of the airport
 Car: mid-size car; prefers Avis
Build your PNR with ALL applicable information, including remarks with rules.
What is your stored fare?

PNR record locator

1 School of Hospitality and Tourism

© 2023, Southern Alberta Institute of Technology
 TPRD 260 - PRODUCTS AND RESERVATIONS FUNDAMENTALS

What hotel did you find? Hyatt Place Calgary Airport (HY)
Find the least expensive room offered.
What is the room type? Standard rate king sfbd
What is the nightly rate? $CAD 425
What is the approximate total? $CAD 2385.74
What is the cancellation policy? CXL: 7 DAYS PRIOR OR 1 NIGHT FEE/ CREDIT CARD REQ
Does the hotel pay commission? Hyatt pays 10%, Not pay on most convention
booking, Government booking is non-commissionable
Is breakfast included? Yes, breakfast is inclued
Screen shots of rates, map, and rules:

2 School of Hospitality and Tourism

© 2023, Southern Alberta Institute of Technology
 TPRD 260 - PRODUCTS AND RESERVATIONS FUNDAMENTALS

What is the car rate? $656

Does it offer unlimited km? yes it does
Screen shots of car rate:

Grade breakdown:
Component Notes Marks
PNR Fare /2
Screen shot of fare and rules /2
All PNR components /20
Rules /3

Hotel Questions /10

Screen shots /3

Car Questions /3
Screen shots /3

Spelling /5
Format /5
TOTAL /56

***********Make sure you have the correct currency*************

3 School of Hospitality and Tourism

© 2023, Southern Alberta Institute of Technology