Everything I will say and all information included my presentation is either

cited/referenced material from other sources or my personal opinion and does

not necessarily reflect any of the organisations I am associated with.
http://www.ifairworthy.com & sec@ifairworthy.com
On a scale of 1 to 5, do you think SMS is ......
1 – UNNECESSARY BURDEN
5 - PANACEA

Should incentives be used for

‘SAFETY PERFORMANCE TARGETS’
as well as commercial KPI’s?
YOU CAN SUBMIT YOUR COMMENTS & QUESTIONS
ANONYMOUSLY THROUGHOUT THIS SESSION

PLEASE GO TO www.pollev.com &

FIRST TYPE ‘469799’ AND THEN CONTINUE
WITH YOUR COMMENTS

THEY WILL BE REVIEWED AND SHARED LATER ON

Do you think SMS is/has ...
PLEASE GO TOwww.pollev.com &
TYPE THE CODE BELOW & SUBMIT YOUR VOTE

1 Unnecessary Burden 456826

2 Bureaucratic 456827
3 Limited Benefits 456829
4 Absolutely Necessary 456830
5 Panacea 456831
Should incentives be used for ‘SAFETY PERFORMANCE
TARGETS’ as well as commercial KPI’s?

PLEASE GO TO www.pollev.com &

TYPE THE CODE BELOW & SUBMIT YOUR VOTE

461545 - YES
461546 - NO
• SMS & HF/HP! Why Risk Based Model?

• From Compliance Monitoring to Safety Risk Management

• Proactive & Confidential Reporting, Just Culture & Employee Engagement

• Risk Management! Uncertainty, Subjectivity and the Human Element

• Conclusion
How did we come here?

http://youtu.be/ReEWDnwlkFY
HUMAN ERROR - DEFINITION

Source: James Reason

 Attentional Failures
Omision
SLIP Misordering
Mistiming

Unintended
Action Memory Failures
Omiting planed item
LAPSE Place losing
Forgetting intentions
Unsafe
Acts Rule Based Mistakes
Misapplication of good rule
MISTAKE Application of bad rule
Knowledge Based Mistakes
Intended Many variable forms

Action
Routine violations
VIOLATION Exceptional violations
Acts of sabotage
“Just Culture protects people’s “We’ve lost the practical
honest mistakes from being differentiation between human
seen as culpable. But what is error, at-risk, and reckless
an honest mistake, or rather behaviours. In doing so, we’ve
when is a mistake no longer created only one standard:
honest?” PERFECTION.......”
In 1900, Wilbur wrote to his father,

“Carelessness & overconfidence,”

he said, “are usually more

dangerous than deliberately

accepted risks.”
MANAGING HUMAN RISK IS THE KEY TO ENSURING FLIGHT SAFETY
Risk management is a balancing act. It involves balancing risks and rewards.
What did technology & automation do to us?
“My life was so simpler when apple and blackberry were just fruits”
Anonymous

“Online social media is one of the most ANTI-social things invented ever”
CT

http://youtu.be/R0rYX-Jn6o8
Travelling Public’s Expectation – Passenger Rights

Source: My narrated presentation from the 3rd European SMS Symposium

https://talk.city.ac.uk/p47043247
www.aviationsafety.ae
MANAGING HUMAN RISK IS THE KEY TO ENSURING FLIGHT SAFETY
cengiz.turkoglu.1@city.ac.uk